Hi All,
First, I hope this is the right section & I hope I am not duplicating another thread. I have a odd situation I think and I don't know what to do. I picked up my Atrix 4G off of craigslist a few days back. The phone is great but it will not accept my ATT sim card. It asked to enter the unlock code for the sim. It's an ATT phone so I am not sure why my sim doesn't work (Same sim card works in unlocked Vibrant). So, I purchased the unlock codes from two separate places and the codes were the same and did not work when I enter them.
I am at a lost now. I don't know what to do.
Any ideas are appreciated?
Oh yeah, I am not sure what the previous did but before I even put my sim, I did use the bypass Motoblur method to use the phone with sim & blur. I did use aroot and glad enable also. After the sim would not work, I wiped data, created a blur account and tried sim again but no success.
Please help me, I want to use this awesome phone!
did you get this resolved? i am having the same issue
Nope. Still not fixed. I am not sure what to do at this point.
i have the same problem..maybe the case is that you entered the incorrect code more than 10 times?
Have you checked that the IMEI code printed under the battery matches the one displayed on screen?
I was under the impression that if you blow the 10 unlock attempts you will have to wait several hours to try again. In other words, it will not permanently lock.
I might be wrong though.
Sent from my Atrix using Tapatalk
How many numbers do you have in your unlock code which you are entering into the phone?
Op,
You might have ruined something software wise, did you try flashing a full sbf version 4.1.8.3 preferably ?
I think it should work for you.
there are 8 digits in my unlock code and the imei is the same in the box, under the battery and in the phone
Same issue - No solution
I have same issue with Atrix bought on local craigslist. I have tried restoring to multiple stock versions.
AT&T spent two hours figuring out the issue and they tried even entering correct unlock code.
They asked me to contact motorola as they feel it is software issue. I will Motorola on Tuesday and post the result.
Hi I have the Exact same issue. The Atrix that i got off Craigslist were sealed. And I tried unlock code for Tmobile network off three different sites and still no luck in the locking the phone. So i went and i got Att sims and said the same thing "Sim Network Unlock Pin"
Anywho, I went to Att store and they couldn't figured out and they dont have a phone in stock to trade in. So after many attempt with Att and their customer service, they advise me to contact Motorola.
The funny thing is that i've sent the phone to Motorola two times and clearly stated my issue with the phone and they did not fix it and just send the phone back to me. So i got piss after wasting 350$ on a phone that i can't use and another 30 Bucks for shipping the phone to Motorola. I contact directly to their tech and the tech support ask me to call ATT. LOL right? So one of the tech just offer me a free shipping so they can take A CLOSER LOOK into it.
Apparently Motorola doesn't do phone exchange all they do is repair it. Any exchange would have to deal with ATT and for that to happen you would have to sign up a warranty plan with them which is $5/month.
So i got one last shot at this. and I'll keep you guys post on update. Sorry for my poor English.
So strange as they are unlocked, im using an AT&T atrix in Australia without issue.
Perhaps the phones have been banned somehow?
BUMP.. Anyone find a solution to this yet??
i leave my phone with the error message and the screen on, for at least 2 weeks and nothing!!
i hope no damage my phone with that time with the screen on
I have the same issue. From AT&T explained me that after 5th wrong attempt, the phone will be permanently locked to AT&T. Anybody has a solution for this?
I tried it alll tooooooooooo !!!
My phone was locked to orange network UK. I wanted to use a VIRGIN network Sim card... SO I called the VIRGIN Network technical support team... and this Silly girl keep on giving me few codes till ......IT STOPPED RESPONDING to any code.. so the phone now will not take any codes. I bought many codes in hope from websites..none worked.
I called ORANGE ..but they had no clue tooooo...
I unlocked the bootlooger thing too. I flashed it few times in hope....and I DID what ever I could do but in vain......
I hope we get some smart ass genius to get the break to this problem....!!!
Very similar issue here. I was in Costa Rica for a month and requested the SIM network unlock from ATT and they provided as it had been 6 months after my purchase. The code did not work in Costa Rica and only used WIFI while over there. I got back to the States yesterday and it still doesn't work, and by now have definitely attempted to enter the code 10 or more times. Its supposedly locked to ATT after 10 unsuccessful attempts but it will not work even with my original ATT SIM.
ATT sent me a new Atrix but I would like to get this one working as well. I have a few questions.
If I root is there any apps designed for root to unlock?
If not will a custom Rom bypass the need to unlock or be unlocked already?
If neither of these work is the phone basically bricked simply because the code (provided by ATT) was entered incorrectly 10 times?
THANKS!
i have the exact same issue the phone was from att but the seller say its unlocked for any company,not rooted , not unlocked, only upgrade via ota from froyo to gingerbread,i wish a solution for that,if anyone find a solution please post!! thanks
alberto
well I went ahead and rooted and unlocked. Going to flash a custom and see what happens. Ill keep you updated.
UPDATE: Tried CM7, Didnt fix. :/
I have exactly the same problem. I have tried unlock the boot loader. My phone already show unlocked on top left screen when power on.
Idk why It still ask for Sim network unlock code when I put my T-mobile Sim in and power up.
It seems hopeless to me after trying to search for someday.
I have tried many some rom.
Please anyone help us..
Thank you very much
FYI, Press #073887* on atrix will bring you to the screen which ask:
"Sim network unlock PIN:"
Hi all, I could really do with an expert or someone who deals with unlocking phones that never happened. Anyway, anybody's point of view would be appreciated.
Right, basically I've got an X10 mini(e10i) on O2 and have unlocked bootloader and flashed CMmini 7 2.3.7 and it's been working perfectly for the past 2 weeks with no issues. Today I went out to find an unlocker, the 1st one said he's need to charge extra because it was a custom rom, why that has anything to do with the unlock code I don't know?
I then went to the 2nd unlock stall and I explained it was custom rom etc and he said that was fine, hooked it up to SEtool box and after a few mins said he couldn't do it at the moment as the server was offline (about 12.40GMT today).
I left and put my sim in and it had no service so I did the norm and cleaned it etc and still no joy. Before I took it to the 1st stall it was working then because I got a txt message shortly before and he didn't even hook it up as he checked the f/w version 1st.
I took it back to the stall and asked him what was wrong, he checked it out, tried an 02 sim in as that was the original network and still nothing. He showed me the SEtool log which had my IMEI in it which said it tried to connect but no access to server/offline, something like that anyway.
Anyway, I kicked off as you do because it was working fine before he hooked it up and after getting nowhere went to the market police and got them to investigate. They came back and said what he told me anyway plus it might have been O2 themselves that blocked the phone? Why they'd do that when unlocking is common place I don't know!
I went off to O2 and they confirmed it's not blocked so went back. To cut a long story short I've gotta go to an O2 phone guru for them to find out what happened and if it's the unlockers fault then he'll have to replace it!
What I want to know is if connecting it up to SEtool (SEtool 2 I think it was) would in any way cause the issue i'm jhaving? I've already flashed back to stock kernal and firmware and still exactly the same. I'm also getting no sim inserted now and whichever network I try and connect to I get sim not supported or something like that.
If I can maybe even get a vaiid reason as to why this happened and there's no way they might be at fault i'll have to learn to accept it, it just seems funny that it was working shortly before! If there is any reason that he is at fault somehow i'd like to hear about it so I've got some info and ammo to go on.
Thanks for taking the time to read this, I thought it best to explain everything that happened and what i've done to try and resolve it. I hope someone can help and any guides/info etc offered i'll at least give a go once to try.
i'm not asking for unlock codes!!
my local cell phone repair shop screwed me over, i bought this atrix off ebay for $100 because it had a broken digitizer. i replaced the digitizer hoping the lcd is still good. no go. so instead of buying the cheapest lcd and waiting a few weeks to use the phone, i brought it to the repair shop.
the phone was off ebay and broken so it had knicks, scuffs, and a few missing fillers internally and screws. the phone i got back when they were done with it was completely new. no knicks, no scuffs, screws were all there and not worn down at all, etc.
i inserted my at&t sim card and it asks me for the unlock network pin. wtf? i dont want to go back to them because hey, they gave me a brand new phone and even if they dont remember me or the phone, they charge $50 for unlocking. if it was $10 alright i'll do it. $25 is really pushing it. but, $50 is ridiculous.
is there any way to figure out which network it is locked on to? i did check out the apn list to find out what the network settings currently is and it was completely blank.
i really do appreciate any help. i've already tried 2 online unlocking services (1st from ebay and 2nd from an online service site). the 1st one couldn't find any codes for my IMEI on at&t/cingular and the 2nd one i think was a factory unlock and they gave me a code by the phone did not accept it.
The Atrix should have the full APN list. You will just need to sim-unlock it.
Can you get into the "About phone" in the settings and see what build number it is?
marine417 said:
i'm not asking for unlock codes!!
my local cell phone repair shop screwed me over, i bought this atrix off ebay for $100 because it had a broken digitizer. i replaced the digitizer hoping the lcd is still good. no go. so instead of buying the cheapest lcd and waiting a few weeks to use the phone, i brought it to the repair shop.
the phone was off ebay and broken so it had knicks, scuffs, and a few missing fillers internally and screws. the phone i got back when they were done with it was completely new. no knicks, no scuffs, screws were all there and not worn down at all, etc.
i inserted my at&t sim card and it asks me for the unlock network pin. wtf? i dont want to go back to them because hey, they gave me a brand new phone and even if they dont remember me or the phone, they charge $50 for unlocking. if it was $10 alright i'll do it. $25 is really pushing it. but, $50 is ridiculous.
is there any way to figure out which network it is locked on to? i did check out the apn list to find out what the network settings currently is and it was completely blank.
i really do appreciate any help. i've already tried 2 online unlocking services (1st from ebay and 2nd from an online service site). the 1st one couldn't find any codes for my IMEI on at&t/cingular and the 2nd one i think was a factory unlock and they gave me a code by the phone did not accept it.
Click to expand...
Click to collapse
live4nyy said:
The Atrix should have the full APN list. You will just need to sim-unlock it.
Can you get into the "About phone" in the settings and see what build number it is?
Click to expand...
Click to collapse
i was thinking the exact same thing but there was nothing in the apn list like literally nothing. not even those protected carrier apns.
this is all the information in the about phone page.
system version
4.5.91.MB860.ATT.en.US
model number
MB860
android version
2.3.4
baseband version
N_01.77.30P
webtop version
WT-1.2.0-110
kernel version
[email protected] #2
build number
4.5.91
it doesn't make sense huh? everything listed, other than the missing apns, states that this phone should work with my att sim card but it does not. i did search the web and found the original att apns for the atrix and added all 4 of them and still asks me to enter the sim network unlock pin.
i know i most likely need to sim unlock but i dont know what carrier it was before. i already tried 2 unlock services online and both didn't work. if i could find out what carrier it was before, i would have much better progress.
Can you get into the Android Market on wifi? There is an app called APN Manager you can try to see the entire APN list.
https://market.android.com/details?...GwsMSwxLDEsImFsZS5hbmRyb2lkLmFwbm1hbmFnZXIiXQ..
Then you can go here to get an APN list (it will be the xml file within the zip):
http://forum.xda-developers.com/showthread.php?t=1149523
Then you can do this:
1. Go into APN Manager, go to "Backup & restore" and select "Backup"
2. Then, if you have a file manager, you can into your internal storage to the APN Manager folder and you will see an xml file. Just delete it and replace it with the xml file from the zip (and make sure to rename it the same as the original one)
3. GO back to APN Manager and just do a restore this time
marine417 said:
i was thinking the exact same thing but there was nothing in the apn list like literally nothing. not even those protected carrier apns.
it doesn't make sense huh?
Click to expand...
Click to collapse
Its an AT&T branded device - just call AT&T and ask them nicely for the unlock code - tell them you're planning a trip over-seas and need it unlocked. As long as your account is in good standing, they'll give you the code free. I say its AT&T because of the info you posted, says AT&T in the info there - although someone may have flashed that over a Bell device or something like that (not sure if its possible to do that) But its worth a shot to call them.
live4nyy said:
Can you get into the Android Market on wifi? There is an app called APN Manager you can try to see the entire APN list.
https://market.android.com/details?...GwsMSwxLDEsImFsZS5hbmRyb2lkLmFwbm1hbmFnZXIiXQ..
Then you can go here to get an APN list (it will be the xml file within the zip):
http://forum.xda-developers.com/showthread.php?t=1149523
Then you can do this:
1. Go into APN Manager, go to "Backup & restore" and select "Backup"
2. Then, if you have a file manager, you can into your internal storage to the APN Manager folder and you will see an xml file. Just delete it and replace it with the xml file from the zip (and make sure to rename it the same as the original one)
3. GO back to APN Manager and just do a restore this time
Click to expand...
Click to collapse
i already entered those apns manually, do i still need to download apn manager? also, the apns wont matter if i cant unlock first.
jgc121 said:
Its an AT&T branded device - just call AT&T and ask them nicely for the unlock code - tell them you're planning a trip over-seas and need it unlocked. As long as your account is in good standing, they'll give you the code free. I say its AT&T because of the info you posted, says AT&T in the info there - although someone may have flashed that over a Bell device or something like that (not sure if its possible to do that) But its worth a shot to call them.
Click to expand...
Click to collapse
yea, i was thinking it could of been a bell atrix but atleast the apn for bell would of been there right? the first unlock service i've tried said they searched both databases for cingular and at&t and they couldn't find a code for the unlock. the second unlock service was supposedly for the factory unlock which did generate a code but it didn't work.
i didn't want to go to at&t to waste a trip but i don't think i have a choice. my fear is that they wont have a code for it like the first unlock service i tried.
Have you tried to see if a different AT&T sim would work?
marine417 said:
i already entered those apns manually, do i still need to download apn manager? also, the apns wont matter if i cant unlock first.
yea, i was thinking it could of been a bell atrix but atleast the apn for bell would of been there right? the first unlock service i've tried said they searched both databases for cingular and at&t and they couldn't find a code for the unlock. the second unlock service was supposedly for the factory unlock which did generate a code but it didn't work.
i didn't want to go to at&t to waste a trip but i don't think i have a choice. my fear is that they wont have a code for it like the first unlock service i tried.
Click to expand...
Click to collapse
live4nyy said:
Have you tried to see if a different AT&T sim would work?
Click to expand...
Click to collapse
nope, dont have another att sim card, my wife has the iphone 4 which uses the micro sim which i dont have an adapter for. actually, my wife also has a second line with at&t for work, but that doesn't have the smartphone plan... the last time we put that sim to a smartphone, even for just a day, the next bill we got was $40 more than wat we usually pay and was hell trying to resolve that mess.
so im guessing i should just bring it to at&t?
omg... i just went to the at&t store... my god... i hate going into an electronics store and knowing more than all the people working in there combined...
i told them my problem and all they could say was, "i'm sorry. i can't help you while the phone is still carrier locked. you have to contact the original carrier to get the unlock code."
what the hell do i do now? that is my problem! i have no clue what the original carrier is because the stupid local cell phone repair shop just gave me this headache of a phone instead of repairing my original phone! man, but my original phone was really messed up. this one is like brand spanking new, but jesus i cant get it to work with at&t!
i've checked with bell and the imei doesn't match any unlock code they have. at&t/cingular is also the same. i'm out of options.
any ideas? is there a way to track the imei to the carrier? or some code like *#06# for the imei but for the carrier lock info?
Is the phone not carrier branded in any way? That's weird. I'm not sure why it has an AT&T build(4.5.91) on it and it not be an AT&T phone...
marine417 said:
omg... i just went to the at&t store... my god... i hate going into an electronics store and knowing more than all the people working in there combined...
i told them my problem and all they could say was, "i'm sorry. i can't help you while the phone is still carrier locked. you have to contact the original carrier to get the unlock code."
what the hell do i do now? that is my problem! i have no clue what the original carrier is because the stupid local cell phone repair shop just gave me this headache of a phone instead of repairing my original phone! man, but my original phone was really messed up. this one is like brand spanking new, but jesus i cant get it to work with at&t!
i've checked with bell and the imei doesn't match any unlock code they have. at&t/cingular is also the same. i'm out of options.
any ideas? is there a way to track the imei to the carrier? or some code like *#06# for the imei but for the carrier lock info?
Click to expand...
Click to collapse
live4nyy said:
Is the phone not carrier branded in any way? That's weird. I'm not sure why it has an AT&T build(4.5.91) on it and it not be an AT&T phone...
Click to expand...
Click to collapse
oh trust me. i am the most confused person about this phone.
it has the at&t start up splash as well as the bloatware so yes it is an at&t phone... just the it has no at&t apns or any apns at all and my at&t sim card triggers that "sim network unlock pin" screen on start up.
this phone is seriously giving me the biggest migraine i ever had from a working phone.
Have you tried booting into recovery to see if it has a custom recovery on it or the stock recovery? Either way, maybe try that and using the "Factory reset" option from within recovery to see if that helps?
marine417 said:
oh trust me. i am the most confused person about this phone.
it has the at&t start up splash as well as the bloatware so yes it is an at&t phone... just the it has no at&t apns or any apns at all and my at&t sim card triggers that "sim network unlock pin" screen on start up.
this phone is seriously giving me the biggest migraine i ever had from a working phone.
Click to expand...
Click to collapse
live4nyy said:
Have you tried booting into recovery to see if it has a custom recovery on it or the stock recovery? Either way, maybe try that and using the "Factory reset" option from within recovery to see if that helps?
Click to expand...
Click to collapse
whoa... something was there... from the android system recovery>apply update from sdcard
blur_version.4.1.57.mb860.att.en.us.zip
greyblur-2-1.zip
.spotlight-v100/
.trashes/
lost.dir/
dcim/
what the hell is that?
i already did the motorola software update to 2.3.4 and i know when i first started up the phone it was on 2.2.2
if i flash that first one, do you think it'll fix anything?
I'd leave it alone since it's a Froyo build. I would just try to do a factory reset if possible. If that doesn't work then I don't know. I would suggest flashing an sbf but I have no idea what version phone you are using so that might be too risky.
marine417 said:
whoa... something was there... from the android system recovery>apply update from sdcard
blur_version.4.1.57.mb860.att.en.us.zip
greyblur-2-1.zip
.spotlight-v100/
.trashes/
lost.dir/
dcim/
what the hell is that?
i already did the motorola software update to 2.3.4 and i know when i first started up the phone it was on 2.2.2
if i flash that first one, do you think it'll fix anything?
Click to expand...
Click to collapse
live4nyy said:
I'd leave it alone since it's a Froyo build. I would just try to do a factory reset if possible. If that doesn't work then I don't know. I would suggest flashing an sbf but I have no idea what version phone you are using so that might be too risky.
Click to expand...
Click to collapse
i thought so. yeah, i was thinking of flashing an sbf or using rds but i have no clue what my phone is. it acts like at&t but doesn't accept my at&t sim card. also, the imei doesn't match either at&t/cingular and bell. so, what version is it? i have no freaking idea.
so im basically screwed aren't i?
I'm curious, you said the phone was 2.2.2 when you first started it up but now it's 2.3.4? How did that happen? Did you update Over-the-Air or manually?
marine417 said:
i thought so. yeah, i was thinking of flashing an sbf or using rds but i have no clue what my phone is. it acts like at&t but doesn't accept my at&t sim card. also, the imei doesn't match either at&t/cingular and bell. so, what version is it? i have no freaking idea.
so im basically screwed aren't i?
Click to expand...
Click to collapse
live4nyy said:
I'm curious, you said the phone was 2.2.2 when you first started it up but now it's 2.3.4? How did that happen? Did you update Over-the-Air or manually?
Click to expand...
Click to collapse
yea, my first start up since the repair i checked the status and it was on 2.2.2 (sim card was not inserted yet). i went home and put the simcard in and it did ask for the pin so i thought if i downloaded the motorola update software on the computer and update my phone to the lastest at&t update it would fix it. apparently not.
I'm stumped, where is the CSI team when you need them??
http://www.youtube.com/watch?v=7WseRJMQf1U
marine417 said:
yea, my first start up since the repair i checked the status and it was on 2.2.2 (sim card was not inserted yet). i went home and put the simcard in and it did ask for the pin so i thought if i downloaded the motorola update software on the computer and update my phone to the lastest at&t update it would fix it. apparently not.
Click to expand...
Click to collapse
live4nyy said:
I'm stumped, where is the CSI team when you need them??
http://www.youtube.com/watch?v=7WseRJMQf1U
Click to expand...
Click to collapse
lmao, i agree. never thought a phone would ever be this complicated. i took the phone to a retail unlocking service store, but they were really stumped when they were evaluating my phone. $50 with $10 deposit for them to clean up this mess. i was hoping i would find a solution before they would call me back (they said give them 2 to 3 days to figure out something) so i wouldn't have to add more money into this "thing".
Is it requesting a 4 pin number?
EDIT: I just had a thought. I remember I had used a SIM Pin on a phone in the past and usually the "default" pin for AT&T is something like "1111" or "1234" or maybe even "0000". Something along those lines. I've even heard that the last four digits of your phone number might be it. Of course, this is contingent on the premise that it is requesting a 4-digit pin, but might be worth a try (you get like 10 tries with the method I'm thinking about).
marine417 said:
lmao, i agree. never thought a phone would ever be this complicated. i took the phone to a retail unlocking service store, but they were really stumped when they were evaluating my phone. $50 with $10 deposit for them to clean up this mess. i was hoping i would find a solution before they would call me back (they said give them 2 to 3 days to figure out something) so i wouldn't have to add more money into this "thing".
Click to expand...
Click to collapse
Hi there! I know I'm about to ask something stupid.
I've owned and modded a Defy for almost 2 years, and today I got a second hand MB860 (I found that you call it Atrix 4G; here we've got no 4G for the time being, so it is just an "Atrix"). The fact is that it's still simlocked, and in a few months I might need to ask the guy who buyed it a the phone company to ask there for the subsidy code, or pay someone to give it to me.
One of the guys who unlocks cell phones over here, in a forum, has said that it is necessary for the phone to have the Stock ROM at the moment of entering the subsidy code. Honestly I didn't believe him, I've always been convinced that there is no way for the ROM to interfere at the moment of simunlocking a cell phone. Am I wrong? At the moment of introducing the subsidy code, does it need something special? I've been searching here, but found nothing yet.
The problem about this is that that guy says "Ok, if you don't want to believe me, don't do it. Try it on another ROM, but I won't give your money back if my subsidy code just doesn't work". I wouldn't like to lose 25 USD without the possibility of complaining to the guy, and I'm a bit curious about what he says.
Thanks in advance!
Hey i recently unlocked my atrix on a rom that isnt stock. It shouldn't matter which rom you use. What i did was call AT&Ts wireless department. I didnt know which specific department i needed so i waited until i was transferred to a real person and told them I needed to unlock my phone which had been under contract with them a long time ago. I was actually never in a contract with them as the phone was a gift but they didnt ask any firther questions. So they transferred me. Told me to give them the IMEI number and told me to wait while they look it up. They then instructed me to put a sim card from another company to get the sim unlock prompt to popup. I put in the code they gave me and i succesfully unlocked my atrix. I did this on monday and used a tmobile sim i had lying around. I was given the code within 10 mins. Best of luck
John` said:
Hey i recently unlocked my atrix on a rom that isnt stock. It shouldn't matter which rom you use. What i did was call AT&Ts wireless department. I didnt know which specific department i needed so i waited until i was transferred to a real person and told them I needed to unlock my phone which had been under contract with them a long time ago. I was actually never in a contract with them as the phone was a gift but they didnt ask any firther questions. So they transferred me. Told me to give them the IMEI number and told me to wait while they look it up. They then instructed me to put a sim card from another company to get the sim unlock prompt to popup. I put in the code they gave me and i succesfully unlocked my atrix. I did this on monday and used a tmobile sim i had lying around. I was given the code within 10 mins. Best of luck
Click to expand...
Click to collapse
Thanks! I think I will keep reading a little so as to mod it (I found the Atrix a little bit riskier than the Defy) and then unlock it.
There is always the option of flashing stock again, but I'd like to avoid it .