My P500 is stuck on cyanogenmod screen.
- I flashed Cyanogen build 5 from Rashid, - successful.
- Applied Old BB fixed 2 patch. (network was not detecting)
- (din't cleared the cache) as it was not full rom just small code.
Now its stuck on cyanogenmod screen.
-> Its not booting into recovery mode. (tried Home+Voldown + Power , also Voldown+Power)
-> tried booting to Emergency mode, Tried with LGMDP. (Auto port detection is not working) when i assign port manually than also doesn't connect(maybe port name is not correct). Though device is shown in Device manager.
I searched on forum and not yet able to resolve it. Please help
Flash v20b using KDZ.
royal.tarun said:
Flash v20b using KDZ.
Click to expand...
Click to collapse
I tried original firmware. but I got dz file not KDZ.
from where I can get v20b KDZ file.
csmg.lgmobile.com links are not working for me.
ashishbatra said:
I tried original firmware. but I got dz file not KDZ.
from where I can get v20b KDZ file.
csmg.lgmobile.com links are not working for me.
Click to expand...
Click to collapse
Try flashing with LG's original update software. It will download everything on its own and flash it to its working state.
Also hit thanks if this helped
sweettaniyaa said:
Try flashing with LG's original update software. It will download everything on its own and flash it to its working state.
Also hit thanks if this helped
Click to expand...
Click to collapse
tried with LGMDP -> not detected, when i connected manually from port. in emergency mode. it was not allowing me to select image file.
- tried LG utilities -> failed after few errors.
Phone was always in emergency mode
- continuosly tried stock roms with KDZ uploader -
- After first install with V20C_00 - GB stock rom -> tried using DIAG mode though phone was in emergency now phone stuck at Android logo rather than cyanogen logo
- After that i tried with again V20C_00 - GB -> tried using Emergency
- Tried V20B_00 using emergency -> Flash sucessful but same prob
- Tried V20B_00 from another source via KDZ -> error and phone got completely dead.
--- do you see any hopes?
There were hopes before but after this, NO.
ashishbatra said:
- Tried V20B_00 from another source via KDZ -> error and phone got completely dead.
--- do you see any hopes?
Click to expand...
Click to collapse
Your phone is now fried. Take it to the service center, and have your motherboard replaced. Or even better, throw it in the trash.
ashishbatra said:
tried with LGMDP -> not detected, when i connected manually from port. in emergency mode. it was not allowing me to select image file.
- tried LG utilities -> failed after few errors.
Phone was always in emergency mode
- continuosly tried stock roms with KDZ uploader -
- After first install with V20C_00 - GB stock rom -> tried using DIAG mode though phone was in emergency now phone stuck at Android logo rather than cyanogen logo
- After that i tried with again V20C_00 - GB -> tried using Emergency
- Tried V20B_00 using emergency -> Flash sucessful but same prob
- Tried V20B_00 from another source via KDZ -> error and phone got completely dead.
--- do you see any hopes?
Click to expand...
Click to collapse
There is only so much a phone can take. Try and see if you can bring your phone to emergency mode and try my earlier said method. Or else its toast. Sorry...
I didn't read this in any of your comments, but if you can boot into fastboot mode you can use fastboot or the program in my signature to flash a recovery to your device. Power off the device. I'm not sure what the key combinations are for the P500, but for the P506 press and hold "Power+Volume Up+Home". If you see a black screen with
Code:
Fastboot mode started
udc_start()
you're in fastboot mode. USB debugging must be enabled on the device as well. I hope it was on... Good luck.
Just go to service center and let them take care of it. That's what I did when this happened to my p500. If you live in Delhi go to gurgaon for the service center. You can't do anything else now.
Sent from my LG-P500 using xda premium
abanka27 said:
Just go to service center and let them take care of it. That's what I did when this happened to my p500. If you live in Delhi go to gurgaon for the service center. You can't do anything else now.
Sent from my LG-P500 using xda premium
Click to expand...
Click to collapse
Service center won't do any good without proof of purchase or if the device is out of warranty.
Sent from my LG-P506
I am experiencing a similar problem. Ive been using cynogen mod ics for 6 months but now my phone is not switching on and just after the cynogen mod logo it again goes back to the lg screen and gets struck. Earlier also i experienced this problem but got resolved by rebooting 2-3 times.but now its just not switching on and even the home button damged so no emergency mode.pls help
Related
so im stuck in boot loop of the lg (the lg that comes when u first open your phone not the "animation" ) ive tryied to put clockworkmod 0.5 instead of thunderg ...and thats the end of it ... how can i revive it?
i cant enstablish an usb connection :|
Emergency mode and flash a KDZ.
how do i enter in emergency mode? it dose this : it powers up ...it displays the LG logo (just the lg logo like its drawn on the back of the phone and thats it ! )and then shuts down....like when hes out of juice under 2 %....and i cant jump over that
l.e it dosent enter in emergency mode ( vol down + power)
http://forum.xda-developers.com/showthread.php?t=883314
ive tried all that...the main problem is i dont know how to force the pc to recognise the phone..
charris said:
ive tried all that...the main problem is i dont know how to force the pc to recognise the phone..
Click to expand...
Click to collapse
If you can get in emergency mode but the app doesn't recognise the phone, you've most likely bricked your phone.
Try the shaking tip or reinstalling the drivers or something.
Install the USB drivers that come with the LG Air Suite and LG Update Tool.
i cant get pass by the lg logo ...thats it...it dies there and the pc dosent recognise it...when i plug it into the usb it keeps looping ..
so the main thing is why dosent it starts ...ive only killed the custom recovery ...i had void installed...so why?
Try holding Home + Vol. Down + Power. This should do a factory reset / boot custom recovery.
Ianis G. Vasilev said:
Try holding Home + Vol. Down + Power. This should do a factory reset / boot custom recovery.
Click to expand...
Click to collapse
ive tried ...that and to enter in eemergency mode and it dosent...i need to factory reset the custom recovery
Emergency mode activateddd!!! Omfg ima winner!!
so how do i factory reset the custom recovery
le and yes the shake thing + all the keys pressed ..i dont know witch one ive pressed worked !
The only thing you can do from emergency mode is use the KDZ Updater or try using the LG Update Tool.
Set the KDZ Updater to EMERGENCY and CS_EMERGENCY mode. Try also changing the phone type, there are several.
Sometimes the Updater doesn't recognize your device. You should try again.
Other options include buying a dongle box(SpiderMan Box, Vygis Box, Infinity Box...).
And off couse - LG Service. You could always blame LG if they don't have proof that you messed your phone yourself...
i`m home...and it still dosent see the phone..:|
What do you mean by "I'm home?"
If you have managed to restore/reinstall android simply install LG Air Suite IV.
If you haven't, install only the drivers.
i mean i was away....and im at emergency mode...and i it still dosent sees the phone
ive downloaded the drivers...installed them and nothing
still dosent see the phone....adb shell says no device found kdz same
le ...so i tried to make it back to emergency mode...it dose see the little brat..it just installed 3 usb drivers named LGE ...but kdz still is useless
Try a different USB port or plug in another device in this one to see if it works.
Also see if the phone charges when you plug it in the charger - if not, buy another cable.
so the pc installs the drivers but kdz says that the port = -1 and the phone was not found
[R&D Test Tools Log File]
22:53:41 : Launching SW update
22:53:41 : Unpacking KDZ
22:53:44 : KDZ file extraced
22:53:45 : Files were extracted.
22:53:45 : LGMobileDL Load.
22:53:45 : Port = -1
22:53:45 : Connecting to phone
22:53:45 : PHONE WAS NOT FOUND!
22:53:47 : ===FINISHED===
after playing some images in my head like smashing my phone torching it and then removeing his battery and when the sound of usb plugged in hitted the launch button in cdma emergency .. it kinda writes..
can you please give me a link to the stock rom for p500 romania? i got bricked today trying to flash cwm3
AVDRBK VDR/VODAFONE(ROMANIA) http://csmg.lgmobile.com:9002/swdata/WEBSW/LGP500/AVDRBK/V10b_00/V10B_00.kdz
still stuck even after kdz
can anyone help me.
i had done all the things regarding flashing kdz but the problem still remains,
eventhough the updater kdz says "status complete" and "=finished=", my phone still boot loop in android logo. i really need help
ty in advance
heres the story =/
i rooted using z4root , i believed its 1.3.0 version ?
and after that i went on to dl rom manager and flash CWM.
it asked me to identify the phone model.
it gave me around 5 options ? but none was the lg optimus one.
its has huawei etc etc , dell streak & geeksphone.
out of curiousity i chose and dell streak and was only able to flash CWM 2.5.X.X
after that i went on to dl mik os kernel to try and solve the lag issue. then i reboot into recovery in an attempt to flash the kernel then it hangs on the lg logo. so help anyone ? =(
i just bought this phone
Can you acces the recovery?if so do a nand restore,if not take a new rom, wipe everything and then flash it from recovery.and don't use rom manager.u can try to use the search next time.
Sent from my LG-P500 using XDA App
bestiuta said:
Can you acces the recovery?if so do a nand restore,if not take a new rom, wipe everything and then flash it from recovery.and don't use rom manager.u can try to use the search next time.
Sent from my LG-P500 using XDA App
Click to expand...
Click to collapse
how to go in recovery ?
bestiuta said:
Can you acces the recovery?if so do a nand restore,if not take a new rom, wipe everything and then flash it from recovery.and don't use rom manager.u can try to use the search next time.
Sent from my LG-P500 using XDA App
Click to expand...
Click to collapse
and how you flash from recovery ? i think i can only access the emergency mode now >.< really need help now.
thanks alot for responding !!
im at my wits end, and everything i keep refreshing the page, no one reply. until u.
thank thank
To acess recovery)(if u habe it) shut down o1 and after that press this 3 keys: menu + vol down + power ....after the lg zcreen appears release power button but keep presses the other two,and then u will go into recovwry(if u have it) from here u will install reco ery or flash a new rom.
If u don' t have custom recovery but still cam acces emergency u can try to use Kdz software to flash your oroginal firmware back.there is thread about doing this here.search "how to flash original firmware p500".i think The_error has a thread about this.also u can try to search" phone not responding, last chance to repair".
Sent from my LG-P500 using XDA App
what u mean by if you have it ? as in the recovery.
OK..You need to access recovery via 3 key combo:Shutdown the phone, then pres the Menu key+Volume down key+Power button.When The phone started release power button , but keep pressed the other 2, and then you will enter the recovery.Is it clear until now?After you have entered the recovery go to backup/restore and select restore( if u have made a backup in the first place) if not you must flash a new kernel or a new rom, but don't forget to wipe everything first.
http://androidforums.com/optimus-one-support-troubleshooting/237642-bricked-lg-optimus-one-help.html
LG P500 Hanging on LG Logo
Hi (my first post),
I tried to change my ROM from 2.2.1 to 2.2 V10G for rooting abilities. I received an error message while the screen was in "Emergency Mode!!" and then KDZ_FW_UPD said "FINISHED". Here are the last few lines from the log:
TYPE_LPARAM_UPGRADE_ERROR_WRITE_TO_FLASH
[21:26:15:103] : WM_COPYDATA ¸Þ½ÃÁö º¸³¿ 3 - Close Port
[21:26:15:103] : Close Port<<
[21:26:15:103] : TYPE_WPARAM_UPGRADE_ERROR
[21:26:15:103] : ¸Þ½ÃÁö º¸³¿ - TYPE_WPARAM_UPGRADE_ERROR Error Code = 500
[21:26:15:146] : Log finished
The phone never rebooted and was stuck in Emergency Mode for 15-20 minutes, so I pulled the battery and tried a hard reset, but the phone doesn't do anything but hang on the LG logo. Any suggestions?
Any help is greatly appreciated.
update: Can't reinstall V10V with KDZ because it doesn't see the phone.
update 2: Used KDZ for V10G in emergency mode with phone in emergency mode (back button + volume up + power)...now we're all good. Thanks.
emerson9 said:
heres the story =/
i rooted using z4root , i believed its 1.3.0 version ?
and after that i went on to dl rom manager and flash CWM.
it asked me to identify the phone model.
it gave me around 5 options ? but none was the lg optimus one.
its has huawei etc etc , dell streak & geeksphone.
out of curiousity i chose and dell streak and was only able to flash CWM 2.5.X.X
after that i went on to dl mik os kernel to try and solve the lag issue. then i reboot into recovery in an attempt to flash the kernel then it hangs on the lg logo. so help anyone ? =(
i just bought this phone
Click to expand...
Click to collapse
THE BEST WAY TO COME OUT OF IT IS TO FLASH VIA KDZ FLASHER USE V10B FILE http://csmg.lgmobile.com:9002/swdata...00/V10B_00.kdz AS IT CAN BE ROOTED http://forum.xda-developers.com/showthread.php?t=883314
Sorry bro did the same thing your phone is bricked. Its a 200$ paperweight
Sent from my LG-US670 using XDA App
Hi!
There's no such thing as bricked phone
Just try to read carefully before doing anything, please.
Now read this post and proceed as follows: http://forum.xda-developers.com/showthread.php?t=875881
It should get you up an running in notime. Just reply here if you need any help.
as others have suggested , downgrade to 10B with the given app and all should be fine , also the part where you said it hangs in the LG logo screen is a know issue with Mik's ROM , search in his forum and you will see the solution ( its a file you need to flash before you flash the actual ROM ) also you havent told us wich costum recovery you are using ( best one i think is the Thunderg 1.2.1 )
Be sure to wipe EVERTHING( from the costum recovery interface ) before you flash the new ROM specialy when you go from a 2.2 to a 2.3
I'm confused the phone will not do anything but stay on LG screen. No recovery notta.
Sent from my LG-US670 using XDA App
zanywood said:
I'm confused the phone will not do anything but stay on LG screen. No recovery notta.
Sent from my LG-US670 using XDA App
Click to expand...
Click to collapse
Without recovery, the only way you can choose is to send it back for warranty, cry for repairing
That's the risk we faced.
==
By the way, I've heard that someone bricked his phone and got a new one for free here in Taiwan. Seems like that they forgot to check the firmware D
can you access the emergency mode?
ive been stuck with lg logo couple of times,
but still im able to access recovery,
if emerency mode is working, try to reflash using 10B.kdz
this is my first post, using ROM manager (clockworkmod) i tried to back up my current ROM my device(LG P500) was not listed in the selection screen so i chose LG Ally ( i know it has become a blunder now, i think
the phone won't go past the LG LOGO at the start LG logo appears and just with a few seconds goes off and the phone does nothing
if i put it for charging the menu,back,home,search buttons and the LG logo keeps flashing every few seconds
i can't go into recovery already tried it many times, KDz updater won't recognize my phone it says phone not found(windows doesn't detect it either)..the phone won't go past the LG logo
so is this whats called a bricked phone ? and will i get service for this ? i will beg them for warranty but they will repair this right?
PS:i'm sorry this had to be my first post, and i hope i have not posted this at the wrong place
Adren022, put your phone in emergency mode. See previous posts. You should still be able to use KDZ updater to flash V10B (I flashed V10G).
I don't think clockworkmod works on the P500. Try using thunderg for recovery. See "Installing a custom recovery" here: http://forum.xda-developers.com/showthread.php?t=1007244
you should of flashed a custom recovery try one start up pressing the power button, volume down, and home button at the same time till recovery
dislplin01 said:
you should of flashed a custom recovery try one start up pressing the power button, volume down, and home button at the same time till recovery
Click to expand...
Click to collapse
I think that's misleading. That will cause a hard reset of the ROM (losing all apps and settings) if Thunderg (or Clockwork for some) isn't installed first. It happened to me.
I have tried the LG update software, nothing detects the phone, it instantly boots into emergency mode hoping I have not bricked the phone. This all happend while trying to downgrade the baseband and it just stopped at about 25% and stayed there for ten minutes, I attempted to reflash and the same failure happend, I then rebooted the phone and it has been in emergency mode since then with no detection at all.
did you flash a custom rom? or were you using the stock lg rom
try use other usb port ???
T_D_H said:
I have tried the LG update software, nothing detects the phone, it instantly boots into emergency mode hoping I have not bricked the phone. This all happend while trying to downgrade the baseband and it just stopped at about 25% and stayed there for ten minutes, I attempted to reflash and the same failure happend, I then rebooted the phone and it has been in emergency mode since then with no detection at all.
Click to expand...
Click to collapse
if using lgmdp the latest method or via kdz these link can help
http://forum.xda-developers.com/showthread.php?t=1038338
http://forum.xda-developers.com/showthread.php?t=883314
http://forum.xda-developers.com/showthread.php?t=1060121
check downgrading ur phone detail just flash ur desired android version.
if sucessfull via lgmdp(latest method) search threads for lgmdp method or use kdz which solved all probs.
Try to enter emergency mode with vol up + back key + power button (not just power button) and then connect it to usb.
I have tried the kdz(after emergency mode issue) and lgmpd method already as it was required for the baseband flash the first time, I have clockworkmod recovery installed and cannot boot to that, was downgrading the baseband so I could go back to using CM7, as we speak I tried using CDMA setting in KDZ and I seem to have gotten a response, will update with whatever method works to unbrick
well after using KDZ method in CDMA mode, with shaking the phone, crossing fingers toes arms legs and eyes, I flashed riginal firmware and unbricked my phone, thank you for the links, after about 8 different pages I managed to get it working thank you all
T_D_H said:
well after using KDZ method in CDMA mode, with shaking the phone, crossing fingers toes arms legs and eyes, I flashed riginal firmware and unbricked my phone, thank you for the links, after about 8 different pages I managed to get it working thank you all
Click to expand...
Click to collapse
glad u solved it I knew it will . enjoy flashing!
i was writing iho recovery and my phone stuck at lg logo, runing kdz, in emergency but pc can't find my phone...
afrey said:
i was writing iho recovery and my phone stuck at lg logo, runing kdz, in emergency but pc can't find my phone...
Click to expand...
Click to collapse
try 3 button combo home+vol down + power and see if it comes out of lg logo and boot
I'm stuck in the Emergency Mode!! yellow screen with my P500 too.
I tried with KDZ Updater in all possible combinations and got the error "Upgrade error WParam:100. LParam:502" at each attempt.
I tried these rom's: V10A_00.kdz, V10B_00.kdz, V10E_00.kdz, V20B_00.kdz.
With LGMDP THUNDER v1.5, but I run into this error, after pressing the Start (write ROM button): Error! Partition Table.
Help!
I opened a dedicated topic here http://forum.xda-developers.com/showthread.php?p=17307504#post17307504.
Try to skake it 10 20 times.
I know it sounds weird but it did for me.
Sent from my LG-P500 using XDA App
Hello, my P500 is not detected any more by computer!
I looked over the internet and it seems a hardware problem. The phone is charging but cannot be detected as hardware. Unfortunately to resend it to warranty I must first remove Superuser because I rooted my phone. Is there any way to install the firmware once again from the sd card? I cannot make it through a computer because as I said before is not detected. I have custom recovery installed: ClockWorkMode 5.0.2.0. I looked over this forum and found some custom Recovery Zips, but I don't know how to use it. Any idea please? I must get rid of root access so I can return my phone to warranty! Thanks!
Hi people
Today i wanted to go to clockworkmod recovery (through rom manager) to flash the latest kernel of franco (19.4) , but it didn't went to the recovery mode , instead it stuck on lg logo.
I tried the following steps :
1) getting out the battery + sim + sd card.
2) pressing home+vol down+power - didn't get to the clockworkmod
3) connecting the phone to pc , trying to use adb => getting the device not
found error.
None of these steps worked.
The only thing that "worked" was getting to emergency mode by pressing back+vol up+power. If i connect the phone to the pc , in emergency mode, it is still not being recognized.
Please help !!
thanks a lot
eranle said:
Hi people
Today i wanted to go to clockworkmod recovery (through rom manager) to flash the latest kernel of franco (19.4) , but it didn't went to the recovery mode , instead it stuck on lg logo.
I tried the following steps :
1) getting out the battery + sim + sd card.
2) pressing home+vol down+power - didn't get to the clockworkmod
3) connecting the phone to pc , trying to use adb => getting the device not
found error.
None of these steps worked.
The only thing that "worked" was getting to emergency mode by pressing back+vol up+power. If i connect the phone to the pc , in emergency mode, it is still not being recognized.
Please help !!
thanks a lot
Click to expand...
Click to collapse
Your phone is bricked. Flash KDZ to get back to your original firmware.
Anyway, don't use Rom manager. Safe and easy way to install amon_ra recovery http://forum.xda-developers.com/showpost.php?p=13347868&postcount=249
ok thank you
I'm downloading now the original firmware of the phone (it's actually P509 T-mobile)
Still the phone isn't recognized by the pc in emergency mode (i disabled the lg modem in device manager) , is that supposed to be like that ? will the kdz updater work?
thanks
eranle said:
ok thank you
I'm downloading now the original firmware of the phone (it's actually P509 T-mobile)
Still the phone isn't recognized by the pc in emergency mode (i disabled the lg modem in device manager) , is that supposed to be like that ? will the kdz updater work?
thanks
Click to expand...
Click to collapse
Should be.
Uninstall all LG drivers, make sure that is done! Then restart pc and install these drivers again through lg mobile utilities. Restart pc again and plug your phone to pc. Then your pc recognize your phone.
Sent from my LG-P500 using xda premium
well i flashed kdz with original firmware - in the kdz updater it finished
now it gets past the lg logo but stuck at the android logo.
dont know what to do...please help...
EDIT : the phone is ok and back to running !
My phone has Brick, too. I tried all method. But not success. Can you help me, please... (
wlliams said:
My phone has Brick, too. I tried all method. But not success. Can you help me, please... (
Click to expand...
Click to collapse
So describe your problem...
send from Andy's PHOENIX.
Hi,
Sorry, I am new to this.
Today i tried to flash franco's kernel v19.4 using clockworkmod recovery. After flashing the kernel successfully, i rebooted the device.
Now i get forceclose error for com.google.settings every time i reboot the phone. Also sd card is not detected and live wallpaper is also not working.
Kindly help.
Running stock GB 2.3.3 on LGP500
franco.kernel v19.4
you flashed the wrong kernel! !
For stock 2.3.3 u need to use the 2 OCT v1.1 kernel
Sent from my LG-P500 using XDA App
akshay.s said:
Hi,
Sorry, I am new to this.
Today i tried to flash franco's kernel v19.4 using clockworkmod recovery. After flashing the kernel successfully, i rebooted the device.
Now i get forceclose error for com.google.settings every time i reboot the phone. Also sd card is not detected and live wallpaper is also not working.
Kindly help.
Running stock GB 2.3.3 on LGP500
franco.kernel v19.4
Click to expand...
Click to collapse
Like terratrix said, use this:
http://forum.xda-developers.com/showthread.php?t=1148196
Solution to this
eranle said:
ok thank you
I'm downloading now the original firmware of the phone (it's actually P509 T-mobile)
Still the phone isn't recognized by the pc in emergency mode (i disabled the lg modem in device manager) , is that supposed to be like that ? will the kdz updater work?
thanks
Click to expand...
Click to collapse
First it happened to me also. To get rid of this jus t keep shaking your phone from as soon as you connect it to pc to until the software update starts. I know this is wierd but it works only after shaking.
Thanks terratrix,
I flashed 2 OCT v1.1 kernel and my P500 now works like a charm. battery usage is looking good and i OC'd it to 729MHz, but seems my phone is getting hot after few minutes of normal usage.
Thanks.
Something went wrong with my phone (LG P500) !
I had 2.2 stock firmware and then installed custom recovery with CM7 rom, and when I tried to upgrade the baseband, it stucked and phone freezed in Emergency Mode screen. Then I removed the USB cable and reinserted the battery. After that, the phone is not responding!
I tried to enter in emergency mode and flash with LGMDP, LGMobile Support Tool and KDZ Updater, but nothing happens. The phone don't responds again.
I need your help!
do you mea nyour phone won't turn on?
bondzi said:
Something went wrong with my phone (LG P500) !
I had 2.2 stock firmware and then installed custom recovery with CM7 rom, and when I tried to upgrade the baseband, it stucked and phone freezed in Emergency Mode screen. Then I removed the USB cable and reinserted the battery. After that, the phone is not responding!
I tried to enter in emergency mode and flash with LGMDP, LGMobile Support Tool and KDZ Updater, but nothing happens. The phone don't responds again.
I need your help!
Click to expand...
Click to collapse
> hold power button + home button.. if ur phone still enters fast boot then it still had a chance to ne fix. Try it 1st.
Sent from my LG-P500 using xda app-developers app
The phone won't turn on.
I tried almost every combination for entering fastboot, emergency mode and hard format.
And I still don't know what to do with my phone
bondzi said:
The phone won't turn on.
I tried almost every combination for entering fastboot, emergency mode and hard format.
And I still don't know what to do with my phone
Click to expand...
Click to collapse
to be honest i dont understand what you do to phone but im sorry to tell you if your phone dont turn on theres nothing you can exept take to garanty,tell them that you where using froyo and when you cont to lg suite it said you have a update to GB2.3.3 and you use lg software to upgrade phone and on the midle of update phone turns off and nver turn back on they fix it for you positive on that....