Symptoms:
- On making a call, starting from today (really yesterday), I get no audio going in or out. However both speakers are work fine, because the earpiece makes a beep sound to let me know call forwarding is active. The rear one works for everything.
- Headphones in call don't work either
- Sometimes I get sound for one call until I hang up, or it's very crackly and
useless.
- While ringing when dialing out (or rather, when you WOULD be hearing ringing if it was working), sometimes it'll cut the call and say "OUT OF SERVICE AREA", and then I'll get the circle with the line through it where signal is supposed to be. Signal is back seconds later.
- Data and texting work fine.
Things I've tried:
- I was on Omega ROM 13.1 with Siyah 1.5.3, although I've read online people have this issue bone stock, unrooted.
- Flashed stock insecure kernel
- Flashed several different modems
- ODIN'd back to the ROM that came with the phone (was originally a real-SIM-unlocked, Vodafone Germany i9300).
- Wiped everything possible
I'm willing to donate via Paypal to whoever has a definitive fix for this problem. It's really driving me insane that I don't have a working phone for calls. Worst case I'll call Samsung, but I expect they'll charge me an arm and a leg, if they even accept it considering it's from Germany originally (bought it off Amazon in June). This seems like a software issue, not a hardware issue consider both speakers still physically work fine. The issue is, what the hell is causing it if it came about completely randomly, and is happening across all ROMs, kernels, and modems that I flash?
Before you ask, no the Accessibility Setting for turning off all sounds is not on.
Thanks in advance for anyone that replies.
I use omega rom and I've had this a lot, I found that restoring the apn using titanium backup caused the problem, so I now use a apn backup app. Sometimes flashing the modem twice, clear cache, fix permissions helps. I always got call audio if I flashed back the base Rom. On ics, I could flash modems Willy nilly and 90% would work, not so on jelly bean. However, on omega v25 I can flash any modem and it works. Lh4 is about the best modem for me,
After flashing Rom (with full wipe), check call audio, make 1 change at a time so you know what removes sound. You may have to clear cache/fix permissions after certain changes.
Sent via TCP/IP
gsw5700 said:
I use omega rom and I've had this a lot, I found that restoring the apn using titanium backup caused the problem, so I now use a apn backup app. Sometimes flashing the modem twice, clear cache, fix permissions helps. I always got call audio if I flashed back the base Rom. On ics, I could flash modems Willy nilly and 90% would work, not so on jelly bean. However, on omega v25 I can flash any modem and it works. Lh4 is about the best modem for me,
After flashing Rom (with full wipe), check call audio, make 1 change at a time so you know what removes sound. You may have to clear cache/fix permissions after certain changes.
Sent via TCP/IP
Click to expand...
Click to collapse
It just happened totally randomly (as in it began totally randomly). Flashing the ROM again helped for one or two calls. Then back to square one. Tried everything possible including wiping and restoring the EFS. I'm not sure what kind of issue this is because the speaker itself works and so do data and texting, but not calls.
Sent from my GT-I9300 using xda premium
Well try downloading your region modem as I have experienced that problem when I was on xxxxDl12. try "15". If it doesn't help, then your region modem for your device should do the trick
Sent from my GT-I9300 using xda app-developers app
nasdiemx said:
Well try downloading your region modem as I have experienced that problem when I was on xxxxDl12. try "15". If it doesn't help, then your region modem for your device should do the trick
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
I'm in the US so there's no regional modem. But I've tried every modem and none have solved the issue. And this issue came up after 4 months of no issues. I'm hoping there's no hardware issues.
Sent from my GT-P7510 using XDA Premium HD app
Product F(RED) said:
I'm in the US so there's no regional modem. But I've tried every modem and none have solved the issue. And this issue came up after 4 months of no issues. I'm hoping there's no hardware issues.
Sent from my GT-P7510 using XDA Premium HD app
Click to expand...
Click to collapse
Product F(RED), did you get a solution to this issue? i'm having the /exact/ same thing with my i9300 in the US. I'd also be willing to donate to whom ever documents a solution for this issue. I'll supply any information or do any action (short of bricking the phone) to fix it..
I had to ship it to the sellers on Amazon (who are in Germany, where the phone came from originally), and they shipped it to Samsung for repair, and then back to me. Samsung in any EU-member country (including the UK) will repair a Galaxy S3 from any other EU country, and my S3 has a 2 year warranty instead of 1. It was a hardware component failure (not sure which) which required a new motherboard.
Guess what. It's happening again. I don't know what to do. I don't have the time or money to keep shipping this thing abroad to get it fixed. -_-
Ok, is anybody still monitoring this situation? I have had this exact same problem which has plagued me now for about 2 months. The story is bizarre:
My phone was a blue i9300 which I bought factory unlocked at my local **** Smith retailer in July 2012. It worked just fine for months, then this audio problem surfaced, precisely as described here. I googled for solutions and tried various "fixes" which apparently worked for other people but had no effect for me. These escalated in invasiveness until I had flashed CWM and several ROMs with several versions of modem. None had any effect whatever. By this time, I decided it must be a hardware issue, so I spent the next week of my spare time trying to erase what I'd done so I could do a warranty claim. Finally I got TriangleAway to work and flashed it with I9300XXEMB1_I9300OXAEMB1_BTU stock UK system. To outward appearances, the phone looked original. Everything was fine, except for the original audio problem.
Meanwhile, I found a white S3 on ebay with a broken screen and I bought it for the motherboard, which I thought would fix the problem with the blue one and remove the need for warranty claim, as I still wasn't sure I'd covered my tracks well enough. The broken handset arrived and I carefully swapped the motherboard over, put the SIM in and made a call. I was horrified to find the exact same problem. Everything worked fine, except no audio on calls.
Now what was I going to do with this broken handset I just bought? It was worth nothing as it was, so I began looking on ebay for a new screen for it. Found one and ordered it. I had already decided that the fault must be on the screen half of the phone rather than the motherboard. While I was waiting for the screen to arrive, I took the original blue phone to **** Smith, explained the problem to them and asked them to send it to Samsung for me for warranty. This they happily did. I put my SIM in my Bauhn 3G tablet and have been using it as a phone (better than nothing) in the meanwhile.
The screen for the white one arrived yesterday and I sat down and carefully installed it. Put in the SIM and rang my landline. You guessed it, no audio. Exact same problem. WTF? This can't be happening. But it is. What do I do now? What are the chances of these two handsets having exactly the same fault? The white one has its original firmware XXBLH3. I haven't messed with it at all other than changing the screen. It can't be the SIM card as it works ok in the tablet. I am lost. HELP!
Edit: Just did an OTA upgrade, it is now 4.1.1 XXDLK1 Audio problem remains the same.
slurpy1 said:
Ok, is anybody still monitoring this situation? I have had this exact same problem which has plagued me now for about 2 months. The story is bizarre:
My phone was a blue i9300 which I bought factory unlocked at my local **** Smith retailer in July 2012. It worked just fine for months, then this audio problem surfaced, precisely as described here. I googled for solutions and tried various "fixes" which apparently worked for other people but had no effect for me. These escalated in invasiveness until I had flashed CWM and several ROMs with several versions of modem. None had any effect whatever. By this time, I decided it must be a hardware issue, so I spent the next week of my spare time trying to erase what I'd done so I could do a warranty claim. Finally I got TriangleAway to work and flashed it with I9300XXEMB1_I9300OXAEMB1_BTU stock UK system. To outward appearances, the phone looked original. Everything was fine, except for the original audio problem.
Meanwhile, I found a white S3 on ebay with a broken screen and I bought it for the motherboard, which I thought would fix the problem with the blue one and remove the need for warranty claim, as I still wasn't sure I'd covered my tracks well enough. The broken handset arrived and I carefully swapped the motherboard over, put the SIM in and made a call. I was horrified to find the exact same problem. Everything worked fine, except no audio on calls.
Now what was I going to do with this broken handset I just bought? It was worth nothing as it was, so I began looking on ebay for a new screen for it. Found one and ordered it. I had already decided that the fault must be on the screen half of the phone rather than the motherboard. While I was waiting for the screen to arrive, I took the original blue phone to **** Smith, explained the problem to them and asked them to send it to Samsung for me for warranty. This they happily did. I put my SIM in my Bauhn 3G tablet and have been using it as a phone (better than nothing) in the meanwhile.
The screen for the white one arrived yesterday and I sat down and carefully installed it. Put in the SIM and rang my landline. You guessed it, no audio. Exact same problem. WTF? This can't be happening. But it is. What do I do now? What are the chances of these two handsets having exactly the same fault? The white one has its original firmware XXBLH3. I haven't messed with it at all other than changing the screen. It can't be the SIM card as it works ok in the tablet. I am lost. HELP!
Edit: Just did an OTA upgrade, it is now 4.1.1 XXDLK1 Audio problem remains the same.
Click to expand...
Click to collapse
OK that's the most insane thing ever. I can't frigging believe it.
I've had this issue for a month and a bit and it's driving me insane. Worst of all it goes and comes back without any apparent reason. Today it started again. I've done all the exact things you did, changed modem firmware, installed cyanogenmod, everything in the phone works fine except I get no audio in calls and suddenly call drops and signal goes out of service for a few seconds.
After hearing about your case I don't know what to do. I have an insurance with the phone company that covers theft, I am thinking about it.....
well same thing happened to me , i was in a different country for one month and when i went back this started. i have no idea whats going on.
It's a hardware issue. You need to send it to Samsung for motherboard replacement.
Product F(RED) said:
It's a hardware issue. You need to send it to Samsung for motherboard replacement.
Click to expand...
Click to collapse
sorry, was logged on with my friend's account.
so i bought my phone on august 20th last year, from amazon, do i even have a warranty? how am i supposed to replace it?
thanks! how much would that cost?
thanks alot
holydire said:
sorry, was logged on with my friend's account.
so i bought my phone on august 20th last year, from amazon, do i even have a warranty? how am i supposed to replace it?
thanks! how much would that cost?
thanks alot
Click to expand...
Click to collapse
You have to message the seller. I bought mine from amazon too and it came from Germany. I had to pay $80 and wait like 3 weeks to ship it there and get it back.
Sent from my SGH-I337
holydire said:
sorry, was logged on with my friend's account.
so i bought my phone on august 20th last year, from amazon, do i even have a warranty? how am i supposed to replace it?
thanks! how much would that cost?
thanks alot
Click to expand...
Click to collapse
Vendor for warranty or Samsung give an additional 24 month warranty that is limited as per .
Related
I dropped my phone and now my camera doesnt work. It shows a fuzzy picture like a TV needs tuning in. Any ideas. I already reflashed it following someones advice and it didnt work. can i buy a replacement camera and where?
Where, when, and from whom did you buy your phone?
I bought my phone from t-mobile uk 3 months ago.
Then flash it back to one of the official ROMs, and send it to t-mobile for repair.
software_samurai said:
Then flash it back to one of the official ROMs, and send it to t-mobile for repair.
Click to expand...
Click to collapse
I agree. If there is no visible damage then it should be covered under warranty.
thanks for the advice. there are scratches on the outside from dropping it, however something really wierd has happened. I dropped the phone a second time and it seems to have sorted the camera problem!!! spooky
antway thanks for all your help.
Not bumped older threads as they have gone off-topic etc.
I bought a sim-free S3 from Phone4U in the UK on 23rd June 2012 for £599.
It has been working fine and I have (for once in my life!) kept it stock and unrooted.
Two days ago, after no trauma or damage, I noticed that calls were seeming to fail. Upon closer inspection, I noticed that the call was seeming to connect but there was no sound from speaker or earpiece and the recipient could not hear me either.
It did occasionally work on the odd call and so I thought it might be a software bug perhaps with the modem.
I did a factory reset using Kies and still no joy.
I tested a different SIM; I tried the different solutions contained within the older posts on here and still nothing.
I was not going to flash anything custom as I did not want to risk voiding the warranty this time around.
I can assure you that I tried everything else.
Nothing worked and so I took the phone to Phones4U. I only started dealing with them this year and have been pleasantly surprised by how helpful they can be (compared to the once-great CPW). They told me to call their headoffice and see if they would give me a "swap code" for a new phone. The usual limit is one month from purchase for this but the shop assistant said it was worth a go. He also told me that the alternative would be for the phone to be sent off for repair under warranty but this would take about a month.
I called headoffice but they said repair or nothing. They said that it would only take 10 days from them receiving it.
I took the phone to the shop again tonight to be sent off. That's 29th August.
I was wanting to let others with this odd bug know that there are others out there with this issue and that repair is looking like the only way.
I will keep you up to date as to what happens.
This Bug Is also present in other s3 even my call used to get connected but no sound at either end i fixed it by flashing an older modem of my phone in india as the bug started after the update try different modems one will surely work flash a modem of ur country and try
anurag549 said:
This Bug Is also present in other s3 even my call used to get connected but no sound at either end i fixed it by flashing an older modem of my phone in india as the bug started after the update try different modems one will surely work flash a modem of ur country and try
Click to expand...
Click to collapse
Quite so but I did not want to void my warranty. £599 is a lot of money. Also, frankly, we shouldn't have to fix problems of the manufacturer's making. This phone was stock all the way. The bug is a result of either a hardware fault (as most others with this problem seem to have found) or a software bug that wasn't then fixed by sammy. That's no good.
What is a little irksome is that it provides smug Applesheep the chance to boast loudly about something they do have that we do not: a product whose manufacturer is on the high street and will not leave you phoneless for a month. But, you pays your money, you takes your choice.
The S3 is still a class-beater for now. The iPhone 5 will have to go some to compete.
I originally had trouble with GPS working intermittently and found the thread about bending the pins slightly and it worked. Now I have wonderful GPS signal but can't send or receive calls or messages.
WiFi works, GPS works, I have 5 full bars but I can't place or receive calls.
I suspect that opening the phone resulted in damaging something, but what? If the antenna is damaged than why would I have 5 bars?
I googled everything I could think of and couldn't come up with any clue, anything new to try would be helpful.
I was running Cyanogenmod 9 and ended up flashing the stock ROM but *NOTHING* helps.
Thanks,
Tim
Have you checked your APN settings?
reply:
uwannabananababy said:
Have you checked your APN settings?
Click to expand...
Click to collapse
Yes, I verified the APN settings. Even tried various other APN options that were recommended on other threads. Still nothing.
It's really weird, the signal displays sometimes 3, 4, or 5 bars and my other ATT phone works fine using the same SIM card.
Completely out in left field, but perhaps food for thought? http://m.youtube.com/#/watch?v=lyuGT3atgc8&desktop_uri=/watch?v=lyuGT3atgc8
BLACKSTAR X-SGH-I717 xda-developers app
Fixed - sent back to Samsung
I sent it back to Samsung for diagnostics. They said "Liquid damaged on PBA components" - which means the phone board assembly (main board).
Now I know for sure that I didn't get any liquid on any part of the phone what-so-ever, but since the repair was free, I'm not going to complain.
A suspicion is that the technicians are only given a few category codes to document the failure mode for the phone, and this seemed to be the closest one to the technician who looked at it.
What really happened is a mystery that may last for all time...
I can't wait to get the phone back so I can go rooted again!
-Tim
The water damage indicators are in the screws you remove to get inside.
rangercaptain said:
The water damage indicators are in the screws you remove to get inside.
Click to expand...
Click to collapse
Huh - how do they know that? There wasn't any obvious way to know I tampered with it...
-Tim
twelc said:
Huh - how do they know that? There wasn't any obvious way to know I tampered with it...
-Tim
Click to expand...
Click to collapse
Maybe they watched you do the repair.
Bah
I have 2 Notes purchased second hand which exhibit the same symptoms. I tried everything, changing ROMs (including stock), modems, carrier unlocking, different SIM cards, restoring IMEIs, changed the power connecter board where I believe the cell ANT is, always got the 'Not Registered on Network' when trying to make a call. I could deactivate HSDPA and LTE in the service menu and still connect on the EDGE network.
There are a few threads on this subject, but the only way I've seen it resolved is sending the phone in for a replacement mainboard. Unfortunately that wasn't an option for me. Buyer Beware.
Well, I thought Samsung was going to repair it but they sent the phone back saying it was unrepairable.
They slapped a red dot behind where the battery sits and there's some kind of red plastic behind the antenna for the phone. So I know they took the back apart.
I called them and they said it's unrepairable, and I asked how can it be unrepairable - can't you repair the phone you invented? Anyway it's hard to get anywhere with them.
It's kind of weird though, everything works but no network lock.
Well, I guess I'll chock it up to experience and sell it on ebay and buy a used one.
Tim
Samsung refused to repair the unit under warranty - which is fine because I am responsible for breaking it and I don't expect them to pay for my mistake. However, I asked them to fix it and bill me for the damages and they said they couldn't repair it.
Huh, so I asked them how they can build such a nice and complex phone but can't figure out how to repair it?
They flat out refused so I asked to have it escalated.
The put me in contact with another customer service number and the first thing he asked was would I be willing to pay for the repair - of course! That's all I wanted in the first place.
Anyway, I paid $200 and this is the response concerning the problem and resolution. I should get the phone back by tomorrow in like new condition!
Original Problem:
TECHNICAL INQUIRY - LCD / TOUCH PANEL / LED - TOUCH SCREEN CRACKED - STD/LCD FEE
Problem found:
BAD BGA COMPONENT - LCD DAMAGED - ABUSE - REAR COVER - COSMETICS
Solution:
REPLACED LCD - REPLACED COSMETIC - REPLACED COMPONENT - REPLACED PBA
Sorry to hear you're still not back with us yet. Having an awful go of it. Surely they'll have you going soon.
BLACKSTAR XI -SGH-I717 xda-developers app SAMSUNG done right
Hi All,
I had to get my S3 repaired by Carphone warehouse recently, they replaced the entire LCD screen.
So before I had it repaired the phone would connect to my home wifi while I was in my room, but since having my phone repaired I can't connect from my room anymore. When I'm near the wifi, 5-6m away the phone will connect fine.
Could they have done something during the repair which has stopped it working? Or could it be something else?
Ah also on the rare occasion that my phone picks up my home wifi when I try to connect I get an authentication error...
Thanks for any help
Deep
Could be several things, you didn't say why the screen was replaced -dropped? Aerial module damaged or not properly connected, software updated.
You'd probably be best to take it back and describe the problem.
First delete and remake your wifi settings to the router .
Fails then restore your Nandroid or factory reset fails return the phone .
boomboomer said:
Could be several things, you didn't say why the screen was replaced -dropped? Aerial module damaged or not properly connected, software updated.
You'd probably be best to take it back and describe the problem.
Click to expand...
Click to collapse
The sensitive buttons on the bottom of the phone had stopped working. That was the only issue with the old phone
JJEgan said:
First delete and remake your wifi settings to the router .
Fails then restore your Nandroid or factory reset fails return the phone .
Click to expand...
Click to collapse
Done that
Looks like it'll be another trip to CPW tomorrow.
Bit annoying as this is my second S3. Bought one in May last year and early this year the phone kept restarting, CPW 'fixed' it but the issues remained to they gave me a new one in April time.
Sent the brand new one off for repair just last week for the problem with the touch screen buttons.
Both phones were in excellent condition, no marks or drops! This has really put me off buying another Samsung phone unfortunately
Haven't with worked on the s3 but on many of the other galaxy phones the WiFi reception is extremely poor with the back removed... Seems the actual antenna is mounted in the back and contacts the main board when the back is installed. It's possible that those contacts got bent or something when the back was off.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
I told them that my phone was overheating and would freeze and shut off while on and off the charger after updating to ME7 (which it actually does). They told me to put it in safe mode for 24 hours and see what they find. I know I have to unroot it before putting it in safe mode. Anyone else have to do this to get a replacement? How did it work out for you?
That sounds like BS to me. Someone might tell you this in hopes that you somehow solve your own problem. But, I would just get irate and tell them that it's their responsibility so give me a claim number and tell me where to send the phone.
Heatshiver said:
That sounds like BS to me. Someone might tell you this in hopes that you somehow solve your own problem. But, I would just get irate and tell them that it's their responsibility so give me a claim number and tell me where to send the phone.
Click to expand...
Click to collapse
Or just tell them you already put it in safe mode and still will not work
justinisloco said:
Or just tell them you already put it in safe mode and still will not work
Click to expand...
Click to collapse
To enter safe mode tap F8 while booting....
Sigh Verizon and their Walmart Techs.
Sent from my SCH-I545 using Tapatalk 2
I called verizon today, talked to the tech told him my phone kept losing 4g service and dropping my wifi signal all the time. Told them I restored it already twice and it didn't fix the issue. Tech said looks like you covered all area's you'll recieve your replacement in 2-4 days.
It's that simple :good:
My replacement phone I just received 2 days ago had no wifi strength and the bluetooth would skip when I was holding the phone (anyone ever heard of that happening?) I called them last night and told them I done everything I was supposed to (factory reset, troubleshooting) they over-nighted me a CLNR got it this morning. I'd call again and ask for someone else because I've never heard of safe mode on the phone-they just didn't want to do their job I believe....
I just wanted to make sure they can't get inside your phone or anything by putting it in safe mode. What should I tell them when I call back. Any messages or info come up when I take it out of safe mode that the tech may ask for?
Sent from my SCH-I545 using XDA Premium 4 mobile app
Four tries before working replacement
I too had overheat problems w/ my phone(s). Including the original phone Verizon sent me four phones before a fulling working one arrived. The certified program, in my experience, is crap. I've gone through multiple models, S4 & Razr MAxx, when phones were replaced for faulty operation. Good news is the last, working, model S4 I recieved was still on MDK. It was rooted within the hour after receiving it. Eclipse ROM and never a problem since. Be persistent, call back as often as needed, and don't take no for an answer. And safe mode, bunch of bull****. Factory reset is only reliable fix. About half the time...
Denvertoad said:
I too had overheat problems w/ my phone(s). Including the original phone Verizon sent me four phones before a fulling working one arrived. The certified program, in my experience, is crap. I've gone through multiple models, S4 & Razr MAxx, when phones were replaced for faulty operation. Good news is the last, working, model S4 I recieved was still on MDK. It was rooted within the hour after receiving it. Eclipse ROM and never a problem since. Be persistent, call back as often as needed, and don't take no for an answer. And safe mode, bunch of bull****. Factory reset is only reliable fix. About half the time...
Click to expand...
Click to collapse
What they said-def keep calling back. I read in a post a few months back about someone saying Verizon was able to get into our phones to help look for the problem not sure how truthful that is-but I would not allow them to hop into your phone they could prob see if you rooted or not. My replacement was MDK thankfully all the bloat they put on these phones really burn me up. And sometimes it does take several replacements before you find one that is perfect-my husband went through 7 Rezound's before he got a good working one. Now I'm the one with the issues LOL