Related
Symptoms:
- On making a call, starting from today (really yesterday), I get no audio going in or out. However both speakers are work fine, because the earpiece makes a beep sound to let me know call forwarding is active. The rear one works for everything.
- Headphones in call don't work either
- Sometimes I get sound for one call until I hang up, or it's very crackly and
useless.
- While ringing when dialing out (or rather, when you WOULD be hearing ringing if it was working), sometimes it'll cut the call and say "OUT OF SERVICE AREA", and then I'll get the circle with the line through it where signal is supposed to be. Signal is back seconds later.
- Data and texting work fine.
Things I've tried:
- I was on Omega ROM 13.1 with Siyah 1.5.3, although I've read online people have this issue bone stock, unrooted.
- Flashed stock insecure kernel
- Flashed several different modems
- ODIN'd back to the ROM that came with the phone (was originally a real-SIM-unlocked, Vodafone Germany i9300).
- Wiped everything possible
I'm willing to donate via Paypal to whoever has a definitive fix for this problem. It's really driving me insane that I don't have a working phone for calls. Worst case I'll call Samsung, but I expect they'll charge me an arm and a leg, if they even accept it considering it's from Germany originally (bought it off Amazon in June). This seems like a software issue, not a hardware issue consider both speakers still physically work fine. The issue is, what the hell is causing it if it came about completely randomly, and is happening across all ROMs, kernels, and modems that I flash?
Before you ask, no the Accessibility Setting for turning off all sounds is not on.
Thanks in advance for anyone that replies.
I use omega rom and I've had this a lot, I found that restoring the apn using titanium backup caused the problem, so I now use a apn backup app. Sometimes flashing the modem twice, clear cache, fix permissions helps. I always got call audio if I flashed back the base Rom. On ics, I could flash modems Willy nilly and 90% would work, not so on jelly bean. However, on omega v25 I can flash any modem and it works. Lh4 is about the best modem for me,
After flashing Rom (with full wipe), check call audio, make 1 change at a time so you know what removes sound. You may have to clear cache/fix permissions after certain changes.
Sent via TCP/IP
gsw5700 said:
I use omega rom and I've had this a lot, I found that restoring the apn using titanium backup caused the problem, so I now use a apn backup app. Sometimes flashing the modem twice, clear cache, fix permissions helps. I always got call audio if I flashed back the base Rom. On ics, I could flash modems Willy nilly and 90% would work, not so on jelly bean. However, on omega v25 I can flash any modem and it works. Lh4 is about the best modem for me,
After flashing Rom (with full wipe), check call audio, make 1 change at a time so you know what removes sound. You may have to clear cache/fix permissions after certain changes.
Sent via TCP/IP
Click to expand...
Click to collapse
It just happened totally randomly (as in it began totally randomly). Flashing the ROM again helped for one or two calls. Then back to square one. Tried everything possible including wiping and restoring the EFS. I'm not sure what kind of issue this is because the speaker itself works and so do data and texting, but not calls.
Sent from my GT-I9300 using xda premium
Well try downloading your region modem as I have experienced that problem when I was on xxxxDl12. try "15". If it doesn't help, then your region modem for your device should do the trick
Sent from my GT-I9300 using xda app-developers app
nasdiemx said:
Well try downloading your region modem as I have experienced that problem when I was on xxxxDl12. try "15". If it doesn't help, then your region modem for your device should do the trick
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
I'm in the US so there's no regional modem. But I've tried every modem and none have solved the issue. And this issue came up after 4 months of no issues. I'm hoping there's no hardware issues.
Sent from my GT-P7510 using XDA Premium HD app
Product F(RED) said:
I'm in the US so there's no regional modem. But I've tried every modem and none have solved the issue. And this issue came up after 4 months of no issues. I'm hoping there's no hardware issues.
Sent from my GT-P7510 using XDA Premium HD app
Click to expand...
Click to collapse
Product F(RED), did you get a solution to this issue? i'm having the /exact/ same thing with my i9300 in the US. I'd also be willing to donate to whom ever documents a solution for this issue. I'll supply any information or do any action (short of bricking the phone) to fix it..
I had to ship it to the sellers on Amazon (who are in Germany, where the phone came from originally), and they shipped it to Samsung for repair, and then back to me. Samsung in any EU-member country (including the UK) will repair a Galaxy S3 from any other EU country, and my S3 has a 2 year warranty instead of 1. It was a hardware component failure (not sure which) which required a new motherboard.
Guess what. It's happening again. I don't know what to do. I don't have the time or money to keep shipping this thing abroad to get it fixed. -_-
Ok, is anybody still monitoring this situation? I have had this exact same problem which has plagued me now for about 2 months. The story is bizarre:
My phone was a blue i9300 which I bought factory unlocked at my local **** Smith retailer in July 2012. It worked just fine for months, then this audio problem surfaced, precisely as described here. I googled for solutions and tried various "fixes" which apparently worked for other people but had no effect for me. These escalated in invasiveness until I had flashed CWM and several ROMs with several versions of modem. None had any effect whatever. By this time, I decided it must be a hardware issue, so I spent the next week of my spare time trying to erase what I'd done so I could do a warranty claim. Finally I got TriangleAway to work and flashed it with I9300XXEMB1_I9300OXAEMB1_BTU stock UK system. To outward appearances, the phone looked original. Everything was fine, except for the original audio problem.
Meanwhile, I found a white S3 on ebay with a broken screen and I bought it for the motherboard, which I thought would fix the problem with the blue one and remove the need for warranty claim, as I still wasn't sure I'd covered my tracks well enough. The broken handset arrived and I carefully swapped the motherboard over, put the SIM in and made a call. I was horrified to find the exact same problem. Everything worked fine, except no audio on calls.
Now what was I going to do with this broken handset I just bought? It was worth nothing as it was, so I began looking on ebay for a new screen for it. Found one and ordered it. I had already decided that the fault must be on the screen half of the phone rather than the motherboard. While I was waiting for the screen to arrive, I took the original blue phone to **** Smith, explained the problem to them and asked them to send it to Samsung for me for warranty. This they happily did. I put my SIM in my Bauhn 3G tablet and have been using it as a phone (better than nothing) in the meanwhile.
The screen for the white one arrived yesterday and I sat down and carefully installed it. Put in the SIM and rang my landline. You guessed it, no audio. Exact same problem. WTF? This can't be happening. But it is. What do I do now? What are the chances of these two handsets having exactly the same fault? The white one has its original firmware XXBLH3. I haven't messed with it at all other than changing the screen. It can't be the SIM card as it works ok in the tablet. I am lost. HELP!
Edit: Just did an OTA upgrade, it is now 4.1.1 XXDLK1 Audio problem remains the same.
slurpy1 said:
Ok, is anybody still monitoring this situation? I have had this exact same problem which has plagued me now for about 2 months. The story is bizarre:
My phone was a blue i9300 which I bought factory unlocked at my local **** Smith retailer in July 2012. It worked just fine for months, then this audio problem surfaced, precisely as described here. I googled for solutions and tried various "fixes" which apparently worked for other people but had no effect for me. These escalated in invasiveness until I had flashed CWM and several ROMs with several versions of modem. None had any effect whatever. By this time, I decided it must be a hardware issue, so I spent the next week of my spare time trying to erase what I'd done so I could do a warranty claim. Finally I got TriangleAway to work and flashed it with I9300XXEMB1_I9300OXAEMB1_BTU stock UK system. To outward appearances, the phone looked original. Everything was fine, except for the original audio problem.
Meanwhile, I found a white S3 on ebay with a broken screen and I bought it for the motherboard, which I thought would fix the problem with the blue one and remove the need for warranty claim, as I still wasn't sure I'd covered my tracks well enough. The broken handset arrived and I carefully swapped the motherboard over, put the SIM in and made a call. I was horrified to find the exact same problem. Everything worked fine, except no audio on calls.
Now what was I going to do with this broken handset I just bought? It was worth nothing as it was, so I began looking on ebay for a new screen for it. Found one and ordered it. I had already decided that the fault must be on the screen half of the phone rather than the motherboard. While I was waiting for the screen to arrive, I took the original blue phone to **** Smith, explained the problem to them and asked them to send it to Samsung for me for warranty. This they happily did. I put my SIM in my Bauhn 3G tablet and have been using it as a phone (better than nothing) in the meanwhile.
The screen for the white one arrived yesterday and I sat down and carefully installed it. Put in the SIM and rang my landline. You guessed it, no audio. Exact same problem. WTF? This can't be happening. But it is. What do I do now? What are the chances of these two handsets having exactly the same fault? The white one has its original firmware XXBLH3. I haven't messed with it at all other than changing the screen. It can't be the SIM card as it works ok in the tablet. I am lost. HELP!
Edit: Just did an OTA upgrade, it is now 4.1.1 XXDLK1 Audio problem remains the same.
Click to expand...
Click to collapse
OK that's the most insane thing ever. I can't frigging believe it.
I've had this issue for a month and a bit and it's driving me insane. Worst of all it goes and comes back without any apparent reason. Today it started again. I've done all the exact things you did, changed modem firmware, installed cyanogenmod, everything in the phone works fine except I get no audio in calls and suddenly call drops and signal goes out of service for a few seconds.
After hearing about your case I don't know what to do. I have an insurance with the phone company that covers theft, I am thinking about it.....
well same thing happened to me , i was in a different country for one month and when i went back this started. i have no idea whats going on.
It's a hardware issue. You need to send it to Samsung for motherboard replacement.
Product F(RED) said:
It's a hardware issue. You need to send it to Samsung for motherboard replacement.
Click to expand...
Click to collapse
sorry, was logged on with my friend's account.
so i bought my phone on august 20th last year, from amazon, do i even have a warranty? how am i supposed to replace it?
thanks! how much would that cost?
thanks alot
holydire said:
sorry, was logged on with my friend's account.
so i bought my phone on august 20th last year, from amazon, do i even have a warranty? how am i supposed to replace it?
thanks! how much would that cost?
thanks alot
Click to expand...
Click to collapse
You have to message the seller. I bought mine from amazon too and it came from Germany. I had to pay $80 and wait like 3 weeks to ship it there and get it back.
Sent from my SGH-I337
holydire said:
sorry, was logged on with my friend's account.
so i bought my phone on august 20th last year, from amazon, do i even have a warranty? how am i supposed to replace it?
thanks! how much would that cost?
thanks alot
Click to expand...
Click to collapse
Vendor for warranty or Samsung give an additional 24 month warranty that is limited as per .
Hello my tech gurus! I'm in need of some serious help!Monday I received a call from a buddy and I was about 5 mins into the conversation when suddenly the call dropped... I looked at the phone and saw one bar or signal reception then it then to the no reception symbol. I thought that ok network must be down... but 5 hours later it dint return so I started going through my settings and stumbled across the info page that says - imei: unknown, imei sv: unknown, baseband version unknown... I know from seeing these fields a few times before that they were always populated!
i have tried wipe data factory reset, i have tried changing roms (4 different roms from ginger bread to ics from sense 3.5 - 3.6 - 4.0) roms include Android_Revolution_HD-Amaze_4G_3.0.1, nightmare rom Rebirth 1.0, nightmare sense 1.1/1.6... same issue
Air plane mode once turned on it never turns off the radio takes up 80% of the battery regardless of it being in air plane mode or not.
my device is a T-mobile HTC Amaze 4g, 8 gig class 4 sd card, ext touch recovery currently running nightmare sense 1.6, it is s-off and unlocked
and assistance will be greatly appreciated!
It seems as though you may have a stolen phone. Even if you bought it on eBay or Craigalist as a legit sale they might have reported it as lost or stolen because they probably wanted an upgrade.. S3 maybe. Good luck.
Double0EK said:
It seems as though you may have a stolen phone. Even if you bought it on eBay or Craigalist as a legit sale they might have reported it as lost or stolen because they probably wanted an upgrade.. S3 maybe. Good luck.
Click to expand...
Click to collapse
This. Where did you buy it from? Call T-Mobile and asked what happened.
Double0EK said:
It seems as though you may have a stolen phone. Even if you bought it on eBay or Craigalist as a legit sale they might have reported it as lost or stolen because they probably wanted an upgrade.. S3 maybe. Good luck.
Click to expand...
Click to collapse
Correct me if I'm wrong, but doesn't the imei get blocked instead of deleted like in his situation? If so, his imei should still be displayed, since the imei is hardware bound.
Sent from my Amaze using xda app-developers app
Double0EK said:
It seems as though you may have a stolen phone. Even if you bought it on eBay or Craigalist as a legit sale they might have reported it as lost or stolen because they probably wanted an upgrade.. S3 maybe. Good luck.
Click to expand...
Click to collapse
got it brand new from the store in my country (bmobile) its been running on the bmobile network for almost a year now... and the imei number isnt blocked.... its completely missing along with the baseband firmware ! it refuses to go into airp lane mode its just stuck on "air plane mode is turning on." and i cant interact with it cuz its greyed out.
Wrong section. All question related threads belong in Q&A only.
Thread Moved.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"If you choose not to decide, you still have made a choice"
Sent from my Galaxy Note (i717), using XDA Premium.
Call your carrier. Tell them your imei number isn't showing and they will try to send a signal to your phone. Not sure how bmobile does it tho.
Double0EK said:
Call your carrier. Tell them your imei number isn't showing and they will try to send a signal to your phone. Not sure how bmobile does it tho.
Click to expand...
Click to collapse
i have ... they said they have never heard of anything like it and cant help me ... plus there is no signal it just says out of service area and doesnt even see the sim card when its in the phone... no stored numbers.... nothing
can any one shine some light on this stressful situation?
aersouf partially
Good news my fellow amaze owners! I have gotten my sim to be recognised once more and have managed to get all the blank fields repopulated once again! I was actually about to toss it and scrounge up some money for a new one but the gods of tech have shined their blessings down on me :3!
Sadly I have to say it was quite simple really... It makes me feel stupid having not tried it sooner... All it took was to do exactly this... Turn off phone ... Pull out battery... Put in sim... Take out sd card... Put in battery ... Power on phone ... It started back up with full reception a d hspa signal... Then I simply put back in sd card with the phone still on and it has been working ever since... *knocks on wood*
Please anyone with this issue that just pops out of nowhere please find this and let it help u
seto862 said:
Good news my fellow amaze owners! I have gotten my sim to be recognised once more and have managed to get all the blank fields repopulated once again! I was actually about to toss it and scrounge up some money for a new one but the gods of tech have shined their blessings down on me :3!
Sadly I have to say it was quite simple really... It makes me feel stupid having not tried it sooner... All it took was to do exactly this... Turn off phone ... Pull out battery... Put in sim... Take out sd card... Put in battery ... Power on phone ... It started back up with full reception a d hspa signal... Then I simply put back in sd card with the phone still on and it has been working ever since... *knocks on wood*
Please anyone with this issue that just pops out of nowhere please find this and let it help u
Click to expand...
Click to collapse
Great to see problems being solved
:victory:
KT-82166 said:
Great to see problems being solved
:victory:
Click to expand...
Click to collapse
I hope it is still working .
My problem is a bit different, but figured I should post here as the thread already exists. My phone got run over by a car, so the screen smashed big time. This happened back in August, 2012.
Yesterday I got a new screen and put it in. Fingers crossed, waited for the battery to charge a bit. It worked, but only wifi. Camera is dead. Phone keep saying out of service area and IMEI/baseband are both set to unknown.
I haven't changed the back cover yet which was also pretty banged up so not sure if the antenna is making a contact or not.
Any ideas?
Hi my friends sorry my english is not good, but; i know this problem
the problem is the chipset with cold solder
you have heat the mainboard to 200° C with paste flux and hot air Gun
carefully the temperature can to burn the mainboard not more 1 minutes 30 seconds
to 200°C
and leave to cool
after to wash with gasoline or solvent
assemble the cell phone and test
working 100%
I originally had trouble with GPS working intermittently and found the thread about bending the pins slightly and it worked. Now I have wonderful GPS signal but can't send or receive calls or messages.
WiFi works, GPS works, I have 5 full bars but I can't place or receive calls.
I suspect that opening the phone resulted in damaging something, but what? If the antenna is damaged than why would I have 5 bars?
I googled everything I could think of and couldn't come up with any clue, anything new to try would be helpful.
I was running Cyanogenmod 9 and ended up flashing the stock ROM but *NOTHING* helps.
Thanks,
Tim
Have you checked your APN settings?
reply:
uwannabananababy said:
Have you checked your APN settings?
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Click to collapse
Yes, I verified the APN settings. Even tried various other APN options that were recommended on other threads. Still nothing.
It's really weird, the signal displays sometimes 3, 4, or 5 bars and my other ATT phone works fine using the same SIM card.
Completely out in left field, but perhaps food for thought? http://m.youtube.com/#/watch?v=lyuGT3atgc8&desktop_uri=/watch?v=lyuGT3atgc8
BLACKSTAR X-SGH-I717 xda-developers app
Fixed - sent back to Samsung
I sent it back to Samsung for diagnostics. They said "Liquid damaged on PBA components" - which means the phone board assembly (main board).
Now I know for sure that I didn't get any liquid on any part of the phone what-so-ever, but since the repair was free, I'm not going to complain.
A suspicion is that the technicians are only given a few category codes to document the failure mode for the phone, and this seemed to be the closest one to the technician who looked at it.
What really happened is a mystery that may last for all time...
I can't wait to get the phone back so I can go rooted again!
-Tim
The water damage indicators are in the screws you remove to get inside.
rangercaptain said:
The water damage indicators are in the screws you remove to get inside.
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Click to collapse
Huh - how do they know that? There wasn't any obvious way to know I tampered with it...
-Tim
twelc said:
Huh - how do they know that? There wasn't any obvious way to know I tampered with it...
-Tim
Click to expand...
Click to collapse
Maybe they watched you do the repair.
Bah
I have 2 Notes purchased second hand which exhibit the same symptoms. I tried everything, changing ROMs (including stock), modems, carrier unlocking, different SIM cards, restoring IMEIs, changed the power connecter board where I believe the cell ANT is, always got the 'Not Registered on Network' when trying to make a call. I could deactivate HSDPA and LTE in the service menu and still connect on the EDGE network.
There are a few threads on this subject, but the only way I've seen it resolved is sending the phone in for a replacement mainboard. Unfortunately that wasn't an option for me. Buyer Beware.
Well, I thought Samsung was going to repair it but they sent the phone back saying it was unrepairable.
They slapped a red dot behind where the battery sits and there's some kind of red plastic behind the antenna for the phone. So I know they took the back apart.
I called them and they said it's unrepairable, and I asked how can it be unrepairable - can't you repair the phone you invented? Anyway it's hard to get anywhere with them.
It's kind of weird though, everything works but no network lock.
Well, I guess I'll chock it up to experience and sell it on ebay and buy a used one.
Tim
Samsung refused to repair the unit under warranty - which is fine because I am responsible for breaking it and I don't expect them to pay for my mistake. However, I asked them to fix it and bill me for the damages and they said they couldn't repair it.
Huh, so I asked them how they can build such a nice and complex phone but can't figure out how to repair it?
They flat out refused so I asked to have it escalated.
The put me in contact with another customer service number and the first thing he asked was would I be willing to pay for the repair - of course! That's all I wanted in the first place.
Anyway, I paid $200 and this is the response concerning the problem and resolution. I should get the phone back by tomorrow in like new condition!
Original Problem:
TECHNICAL INQUIRY - LCD / TOUCH PANEL / LED - TOUCH SCREEN CRACKED - STD/LCD FEE
Problem found:
BAD BGA COMPONENT - LCD DAMAGED - ABUSE - REAR COVER - COSMETICS
Solution:
REPLACED LCD - REPLACED COSMETIC - REPLACED COMPONENT - REPLACED PBA
Sorry to hear you're still not back with us yet. Having an awful go of it. Surely they'll have you going soon.
BLACKSTAR XI -SGH-I717 xda-developers app SAMSUNG done right
I bought my s3 in March of this year, and everything was working just fine until May. It's an awsome phone and I love it. However, since May, my phone no longer connects to 4g EVER and the 3g comes and goes and never stays connected for more than 10 minutes while in use. I've NEVER even come CLOSE to reaching my plans provided 2.5GB of data, so I know that's not the issue. The phone has never been dropped, or wet, as I am always very delicate with my phones. I have never placed it too close to the TV...
I contacted Boost mobile. They gave me a long list of things to try. I have tried EVERYTHING: making sure the mobile networks is checked, preferred network setting CDMA/LTE, soft reset, clear browser cache, update PRL, profile update, software update, firmware update, ##72786#, and even did a factory reset. Nothing helped. Boost said there was nothing else they could do for me, and that I needed to contact samsung.
Samsung said the only way for them to find the problem is for me to send them my phone, and wait 2 to 4 weeks for them to revise it and send it back. That's not an option as I need my phone monday through friday for my job. (UPDATE: I got so irritated with this problem that I went ahead and bought an LG Volt, since I didn't have the money to buy another galaxy. It's nice but I don't like it as much. I'm still afraid to send the Galaxy into Samsung. They have expressed to me that if they can't find an issue(just my luck), or if they find the issue to be my fault(IE I put the phone too close to a credit card magnet or some dumb crap like that), then they will charge me not only for the parts and labor, but for the return shipping... and we all know that they'll charge me way more than the phone is worth.
I was just wondering if anyone else has had this problem, and if there's anyway to fix it without having to send my phone in to samsung? I have been told, also, that I could try reflashing the phone to it's original firmware and software, but I am afraid of screwing the phone up since I've never done anything like that before.
Thanks!
Has anyone else experienced issues with wifi turning itself off? It seems to do so at random times throughout the day, sometimes even 30 seconds after turning it on, while my daughter it's watching YouTube, or while I'm surfing the internet.
I have been using automagic to turn it back on, but it's annoying when I'm on the internet and a page fails to load since the wifi suddenly disconnected itself.
I have disabled all the T-Mobile settings under diagnostics, and enable wifi while the screen is off, but it didn't fix the issue. I have factory reset the device, and even on setup it disabled itself 3 times while trying to setup. I don't use data, so I stick with wifi for receiving emails, which is why I want it always on.
Anyone else? If it's normal for this phone, I'll just suck it up and deal with it, otherwise I'll send it off to LG, but wanted to check with folks here, first.
I ended up contacting LG and shipped the phone to them this afternoon.
me too
Mine does this too and is also a T Mobile variant. Was hoping someone here would have a solution. I bought mine used, so no point in trying to send it back to LG though. Did you by chance download the MM update? Wondering if there's something T mobileish that doesn't play well, but I doubt it.
Just a thought..make sure there aren't any of the options turned on under "Smart Settings" in the settings menu. Some of the options turn off/on Wifi when you are in a specific location.
Tileus said:
Mine does this too and is also a T Mobile variant. Was hoping someone here would have a solution. I bought mine used, so no point in trying to send it back to LG though. Did you by chance download the MM update? Wondering if there's something T mobileish that doesn't play well, but I doubt it.
Click to expand...
Click to collapse
I did take the MM update. Unfortunately I've sent the phone in to LG two times for this issue, and they still haven't fixed it. Just got the phone back today, and sure enough, the wifi turns off after a few minutes. It even turns itself off a few times when going through the activation process. I'm pretty sure this is the last time I will by an LG phone.
I just called LG to request another shipping label. He asked the obligatory, "have you pulled the battery and put it back in, factory reset the device, or anything else that has nothing to do with your issue?". I just don't understand why they have no quality control. The first time they replaced the camera and said it fixed the wifi issues. The second time they did replace the bluetooth and wifi module, but again, they didn't even check to see if it was resolved.
I asked the LG rep how to get the issue resolved, and he said I'll have to ship it back to them. What good it will do to ship it out a third time, I don't know. This is getting really irritating.
KingVeto said:
Just a thought..make sure there aren't any of the options turned on under "Smart Settings" in the settings menu. Some of the options turn off/on Wifi when you are in a specific location.
Click to expand...
Click to collapse
Thanks for the idea, but nothing turned on there.
Turns out that if I take my sim card out (Lycamobile, a MVNO running on T-Mobile's network), I don't have trouble with the wifi turning off, at least not yet after 6 hours. I'll try putting my sim card back in and see if the issue comes back, then try an unactivated T-Mobile sim card.
I'm guessing LG could never repro the issue.
Didn't matter which sim card I used, the wifi would turn itself off. Since it didn't seem to happen when no sim card was present, it makes me wonder if it was software related. I couldn't find anything, and nuked all the permissions to the T-Mobile apps, but it was still broken.
Off to LG for the third time. The normal LG customer service says they only do ground shipping for repairs, but the supervisor was able to get me an overnight label when I asked for faster shipping, so that helps. I also asked for a new (or refurbished) phone, but he said that was up to the repair technician.
Just got the phone back today. LG can't fix the device, yet they refuse to replace it. I've sent it in 3 times, and the issue is still not resolved. Turn on wifi, find and start to download an app, and it says no connection. Look, and the wifi is back off. Or YouTube. Or browsing the internet. Or doing nothing at all. Just turns itself off.
I get the phone back for a day, and immediately send it back in. Supervisors are useless - the only thing they can do is get you overnight shipping instead of ground. But the repair facility won't acknowledge it for two days after it arrives when it's overnight shipping.
Sick and tired of LG. LG says there is nothing they can do if the repair facility deems that it's fixable. They won't send a new or refurbished phone. The only course of action I have, per two supervisors, is to send it back in, and there is no other way. And the repair facility doesn't test to make sure their fix actually addresses the problem. No quality checks whatsoever. What a worthless company.
Sent back a fourth time, and just received it back after waiting another two weeks. Each technician just replaces the wifi/Bluetooth module but doesn't bother checking to see if the issue is fixed, which it's not. What's worse, is this time it looks like the phone has been dropped. I sent an almost brand-new phone to them (no scratches or blemishes), and now the metal bezel on one of the sides is all scratched up.
Waiting for a call back from yet another supervisor. My BBB complaint just has a response saying, we see that it was shipped back to you. They didn't even read the claim. Typical LG. I guess it's from corporate all the way down the chain. But if your superiors don't care, why would the underlings?
No more LG phones for me after this. These games are ridiculous, and it keeps getting worse (now my phone is all scratched up).
Received the phone back after the 5th "repair". Same issue with the WiFi, and the scratches on the bezel weren't addressed. BBB case was closed automatically after a week, despite them saying I had 10 days to respond.
I had thought about rooting and uninstalling the T-Mobile bloat before sending it to them for the third time, but figured I'd give LG another chance. I should have just done it, as removing all T-Mobile apps fixed the issue. Merely nuking the permissions from the apps had not previously done the trick.
Now I just have a scratched up phone, which I think I'll just live with rather than risk LG messing up something else, not to mention that rooting voids the warranty.