Has anyone else experienced issues with wifi turning itself off? It seems to do so at random times throughout the day, sometimes even 30 seconds after turning it on, while my daughter it's watching YouTube, or while I'm surfing the internet.
I have been using automagic to turn it back on, but it's annoying when I'm on the internet and a page fails to load since the wifi suddenly disconnected itself.
I have disabled all the T-Mobile settings under diagnostics, and enable wifi while the screen is off, but it didn't fix the issue. I have factory reset the device, and even on setup it disabled itself 3 times while trying to setup. I don't use data, so I stick with wifi for receiving emails, which is why I want it always on.
Anyone else? If it's normal for this phone, I'll just suck it up and deal with it, otherwise I'll send it off to LG, but wanted to check with folks here, first.
I ended up contacting LG and shipped the phone to them this afternoon.
me too
Mine does this too and is also a T Mobile variant. Was hoping someone here would have a solution. I bought mine used, so no point in trying to send it back to LG though. Did you by chance download the MM update? Wondering if there's something T mobileish that doesn't play well, but I doubt it.
Just a thought..make sure there aren't any of the options turned on under "Smart Settings" in the settings menu. Some of the options turn off/on Wifi when you are in a specific location.
Tileus said:
Mine does this too and is also a T Mobile variant. Was hoping someone here would have a solution. I bought mine used, so no point in trying to send it back to LG though. Did you by chance download the MM update? Wondering if there's something T mobileish that doesn't play well, but I doubt it.
Click to expand...
Click to collapse
I did take the MM update. Unfortunately I've sent the phone in to LG two times for this issue, and they still haven't fixed it. Just got the phone back today, and sure enough, the wifi turns off after a few minutes. It even turns itself off a few times when going through the activation process. I'm pretty sure this is the last time I will by an LG phone.
I just called LG to request another shipping label. He asked the obligatory, "have you pulled the battery and put it back in, factory reset the device, or anything else that has nothing to do with your issue?". I just don't understand why they have no quality control. The first time they replaced the camera and said it fixed the wifi issues. The second time they did replace the bluetooth and wifi module, but again, they didn't even check to see if it was resolved.
I asked the LG rep how to get the issue resolved, and he said I'll have to ship it back to them. What good it will do to ship it out a third time, I don't know. This is getting really irritating.
KingVeto said:
Just a thought..make sure there aren't any of the options turned on under "Smart Settings" in the settings menu. Some of the options turn off/on Wifi when you are in a specific location.
Click to expand...
Click to collapse
Thanks for the idea, but nothing turned on there.
Turns out that if I take my sim card out (Lycamobile, a MVNO running on T-Mobile's network), I don't have trouble with the wifi turning off, at least not yet after 6 hours. I'll try putting my sim card back in and see if the issue comes back, then try an unactivated T-Mobile sim card.
I'm guessing LG could never repro the issue.
Didn't matter which sim card I used, the wifi would turn itself off. Since it didn't seem to happen when no sim card was present, it makes me wonder if it was software related. I couldn't find anything, and nuked all the permissions to the T-Mobile apps, but it was still broken.
Off to LG for the third time. The normal LG customer service says they only do ground shipping for repairs, but the supervisor was able to get me an overnight label when I asked for faster shipping, so that helps. I also asked for a new (or refurbished) phone, but he said that was up to the repair technician.
Just got the phone back today. LG can't fix the device, yet they refuse to replace it. I've sent it in 3 times, and the issue is still not resolved. Turn on wifi, find and start to download an app, and it says no connection. Look, and the wifi is back off. Or YouTube. Or browsing the internet. Or doing nothing at all. Just turns itself off.
I get the phone back for a day, and immediately send it back in. Supervisors are useless - the only thing they can do is get you overnight shipping instead of ground. But the repair facility won't acknowledge it for two days after it arrives when it's overnight shipping.
Sick and tired of LG. LG says there is nothing they can do if the repair facility deems that it's fixable. They won't send a new or refurbished phone. The only course of action I have, per two supervisors, is to send it back in, and there is no other way. And the repair facility doesn't test to make sure their fix actually addresses the problem. No quality checks whatsoever. What a worthless company.
Sent back a fourth time, and just received it back after waiting another two weeks. Each technician just replaces the wifi/Bluetooth module but doesn't bother checking to see if the issue is fixed, which it's not. What's worse, is this time it looks like the phone has been dropped. I sent an almost brand-new phone to them (no scratches or blemishes), and now the metal bezel on one of the sides is all scratched up.
Waiting for a call back from yet another supervisor. My BBB complaint just has a response saying, we see that it was shipped back to you. They didn't even read the claim. Typical LG. I guess it's from corporate all the way down the chain. But if your superiors don't care, why would the underlings?
No more LG phones for me after this. These games are ridiculous, and it keeps getting worse (now my phone is all scratched up).
Received the phone back after the 5th "repair". Same issue with the WiFi, and the scratches on the bezel weren't addressed. BBB case was closed automatically after a week, despite them saying I had 10 days to respond.
I had thought about rooting and uninstalling the T-Mobile bloat before sending it to them for the third time, but figured I'd give LG another chance. I should have just done it, as removing all T-Mobile apps fixed the issue. Merely nuking the permissions from the apps had not previously done the trick.
Now I just have a scratched up phone, which I think I'll just live with rather than risk LG messing up something else, not to mention that rooting voids the warranty.
Related
Hello all. I seem to have run into an issue with the Thunderbolt. For whatever reason, the phone died sometime during the night. I tried plugging it into the charger and waiting a couple of hours and tried to turn it on. Didn't work. Pulled battery, put it back in, the red light came on, but when I tried to turn it on, didn't work. I am rooted, so I don't think I can bring the phone back to Verizon. Anyone got any ideas?
Have you tried going into the bootloader (power + vol down key)?
Do you have an extra battery you can maybe try out?
After leaving the phone plugged in for approximately 10 hours, the light came on on the top of the phone, and I was able to start the phone. Funny thing, the battery life was at a minimum percentage.
Update: It seems that the phone once again died. I am going to try to unroot and just bring the phone into a Verizon store. Does anyone know what would happen?
hksg said:
Update: It seems that the phone once again died. I am going to try to unroot and just bring the phone into a Verizon store. Does anyone know what would happen?
Click to expand...
Click to collapse
They'll pass it along to the geeks in the back room who'll determine it's fate.... and yours. If it's a bum battery and your rooted, they'll replace it and promptly flog you 3 lashes against the customer payment kiosk. However, if it's the device that's at fault and found to be rooted, the device will not be replaced and you'll be branded with a large "R" in the middle of your forehead so all other carriers will know not to sell you an Android device. In the event no cause can be determined, you'll be strapped into "the chair" and have a polygraph administered by the most qualified Verizon rep on scene. (That's REALLY what those tables they all carry around are for!) Based upon those results you may be issued a new device accompanied with a suspicious sneer, or you may be issued as new device and a stern warning that if "you ever show your face in these parts again, we'll revoke your unlimited data and insurance..."
loonatik78 said:
They'll pass it along to the geeks in the back room who'll determine it's fate.... and yours. If it's a bum battery and your rooted, they'll replace it and promptly flog you 3 lashes against the customer payment kiosk. However, if it's the device that's at fault and found to be rooted, the device will not be replaced and you'll be branded with a large "R" in the middle of your forehead so all other carriers will know not to sell you an Android device. In the event no cause can be determined, you'll be strapped into "the chair" and have a polygraph administered by the most qualified Verizon rep on scene. (That's REALLY what those tables they all carry around are for!) Based upon those results you may be issued a new device accompanied with a suspicious sneer, or you may be issued as new device and a stern warning that if "you ever show your face in these parts again, we'll revoke your unlimited data and insurance..."
Click to expand...
Click to collapse
Haha, that would really be funny.
But in all seriousness, I do hope that I don't have to go return the phone. That would be a pain in my ass. I'm trying to figure out if I'm currently rooted or not, so that when I go back sometime this week, I won't have any issues. Do you happen to know how to check that?
Get rootchecker from the market, it will tell you if you are rooted.
My HOX+ (international model) worked fine for months, but yesterday it suddenly lost signal and now it's stuck in the airplane mode. When that happened, I didn't reboot, upgrade or otherwise tampered with the phone. The phone was rooted and had Elegancia ROM 4.5.0 installed long time ago.
This problem is mentioned in few other threads, but in my case the phone randomly comes out of the airplane mode by itself for few minutes and then goes back. During these short periods everything works - i.e. I can make calls and get 3G data and see IMEI. That happens once every few hours. Perhaps this was the case for other people as well, but nobody mentioned that so far. Wi-Fi does work all the time, though - so only cellular network is broken.
I wiped cache, simulated battery pull, and installed Elegancia ROM 5.2.0 and re-flashed boot.img from it. Nothing helps. It looks like hardware problem, but before I try repair options, perhaps anyone here has other ideas.
Speaking of hardware repairs, does anyone have experience with repairing rooted HTC phones ? I understand that unlocking bootloader voids warranty, but they will still repair it for a fee - right ?
cozzamara said:
This problem is mentioned in few other threads, but in my case the phone randomly comes out of the airplane mode by itself for few minutes and then goes back. During these short periods everything works - i.e. I can make calls and get 3G data and see IMEI. That happens once every few hours. Perhaps this was the case for other people as well, but nobody mentioned that so far. Wi-Fi does work all the time, though - so only cellular network is broken.
Click to expand...
Click to collapse
Can you remember when those situations are happening if the cellular network signal is weak in this area? Is this problem occurring everywhere or specifically in a zone area e.g. only work, only at home,etc.?
Are you using the Power Saver mode?
Maybe your SIM card is just a bit loose in it's support, try to install a "scotch" tape cut-to-size on its back, it only takes 5 minutes to try and its free!
cozzamara said:
I understand that unlocking bootloader voids warranty, but they will still repair it for a fee - right ?
Click to expand...
Click to collapse
Not at all! Your warranty with your provider can be void, but not with HTC.
Many reports of the same issue with the Nexus Galaxy HERE
Yes, I am absolutely positive now it's a hardware problem. The same SIM card works perfectly in another phone, and other SIM cards don't work in this HOX+ with the same symptoms. The phone doesn't even notice absence of SIM card when there's none - it says "No Service", and doesn't say "No SIM Card", which it normally did before.
Lucky Thirteen said:
Not at all! Your warranty with your provider can be void, but not with HTC.
Click to expand...
Click to collapse
That is not what HTC told me. Their phone representative said that unlocking bootloader voids the warranty, regardless of how your purchased the phone.
I was ready to go ahead with paid repair, but after checking IMEI number, they told me this is a global (C2) model, originating in UK, and not only their warranty doesn't apply here, HTC USA won't even repair it for a fee because they don't have necessary parts. This was factory-unlocked international HTC One X+ (model S728E), purchased on US eBay, and yes - it is UK model, so I'm stuck now. I'll update when I talk to HTC in UK.
Update
As promised, I am posting an update to this story.
I called HTC UK and they said if the problem is not caused by firmware modification, it will be covered by warranty.
I filled RMA request on HTC UK support site, but then they changed their mind and told me that repair will cost because of the unlocked bootloader.
I didn't have any other options at that point, so I installed stock ROM, unrooted and re-locked bootloader and sent the phone to UK service center. I used the cheapest USPS shipping (about $20) and it took about 2 weeks for the phone to get there from NY, but once it got there, I received back repaired working phone here in the US in a couple of days. I was not charged any money for this, after all.
The serial number of the phone remained the same, but IMEI changed, which confirms that the problem was in hardware indeed.
By the time I got the phone back from UK, my eBay seller obtained RMA from US HTC (which they denied me directly).
This whole experience demonstrated that:
US HTC support is useless. Everything several of their representatives told me turned out to be outright BS.
UK HTC support is excellent.
HTC doesn't seem to have consistent policy regarding unlocked bootloaders. Formally unlocking voids warranty (at least on non-developer units), but in reality it probably doesn't, if the the hardware is faulty
My experience
HI,
I have an HOX which had the standard HTC firmware from new. The battery needed replacing so contacted my network provider who agreed to “replace” the battery for me.
Received the phone back, not my phone but a refurbished phone which now had branded firmware, not overly happy about that! But I did have “my” phone back.
After reinstalling all the apps I use regularly and using the phone for three days, I noticed that I could not get any network coverage for approx. 24 hours. I called at the network provider shop where the assistant said that it was unusual and appeared to be stuck in airplane mode, which I hadn’t noticed. After using factory reset and a new sim the problem was still evident.
Two options; return it to the network provider for repair or try one of the larger shops which have a technician on site.
Whilst deciding what to do (over lunch) my phone started working correctly all the network information appeared in the “about” menu, great, sorted. I assumed the new sim need to “register” its self :/ However, several hours later the phone again showed no network signal!!!!
I just left the phone to one side and decided that I should send it back for repair, again.
Having left the phone untouched, it again started working, the only thing that I noted was that each time it started working it had turned off power saver mode. I have left power saver off and for the last 24 hours the problem has not reoccurred. Early days, but fingers crossed
In summary I guess it is a firmware problem based on my experience.
I hope this helps anyone who experiencing the same problems.
Hey everyone... I just spent a good bit of time surfing/searching the forums for a problem similar to mine, but found none. ATT tech help hasnt been much help as of yet, but Im going to try to call one more time today.
My phone is a Lumia 920 with the latest updates. I have NOT installed the APN settings app or anything like that. I have a 10GB shared data plan with my wife.
Here is the issue...if I have recently power cycled my phone, I can go to internet sharing, turn it on, connect whatever I want to my phone, and it works perfect. I can then finish, turn off internet sharing (or let it time out), and later turn it back on again...MAYBE.
Sometimes it will let me connect 2 or 3 more times, then I get the standard error message "Connection Not Shared. To enable tethering on this device, go to att.com/mywireless or dial 611.". If I power cycle the phone though, I am able to tether again just fine for a few sessions.
Anyone else having this intermittent issue? I dont want to have to keep power cycling my phone. Thats a PITA and in my opinion unnecessary. Im tethering to a Nexus 7 when I do it...and between this issue and NFC being lame, Im about to switch to a Galaxy phone haha. And I LOVE my WP8, so that hurts for me to say!
Any ideas?
Justin
ghettocruiser said:
Hey everyone... I just spent a good bit of time surfing/searching the forums for a problem similar to mine, but found none. ATT tech help hasnt been much help as of yet, but Im going to try to call one more time today.
My phone is a Lumia 920 with the latest updates. I have NOT installed the APN settings app or anything like that. I have a 10GB shared data plan with my wife.
Here is the issue...if I have recently power cycled my phone, I can go to internet sharing, turn it on, connect whatever I want to my phone, and it works perfect. I can then finish, turn off internet sharing (or let it time out), and later turn it back on again...MAYBE.
Sometimes it will let me connect 2 or 3 more times, then I get the standard error message "Connection Not Shared. To enable tethering on this device, go to att.com/mywireless or dial 611.". If I power cycle the phone though, I am able to tether again just fine for a few sessions.
Anyone else having this intermittent issue? I dont want to have to keep power cycling my phone. Thats a PITA and in my opinion unnecessary. Im tethering to a Nexus 7 when I do it...and between this issue and NFC being lame, Im about to switch to a Galaxy phone haha. And I LOVE my WP8, so that hurts for me to say!
Any ideas?
Justin
Click to expand...
Click to collapse
So I recently gave up my unlimited data plan and went to the same 10 gig plan, I never really use more than that anyways and it's absurdly cheaper. That said, I too get the same error. Before I thought it was because I was on an unlimited data plan, After spending an hour in chat with a tech support rep, he's telling me it's that my OS Version 8.0.10521.155 is wrong, and he wanted to know where I got it from. I told him I ota'ed it, which wasn't a complete lie, but it is an ATT phone that I loaded a Rogers ROM onto and then the ATT Developer ROM which then OTA'ed to GDR3 .
I had to run and didn't get to finish the chat, but I mostly wanted to check and see if you too had loaded the Developer ROM onto your 920, or if you managed to fix your issue.
I have a feeling that they won't send me a replacement because I voided whatever implied warranty with switching the firmware. But I'll fight that fight tomorrow.
Etaduck said:
So I recently gave up my unlimited data plan and went to the same 10 gig plan, I never really use more than that anyways and it's absurdly cheaper. That said, I too get the same error. Before I thought it was because I was on an unlimited data plan, After spending an hour in chat with a tech support rep, he's telling me it's that my OS Version 8.0.10521.155 is wrong, and he wanted to know where I got it from. I told him I ota'ed it, which wasn't a complete lie, but it is an ATT phone that I loaded a Rogers ROM onto and then the ATT Developer ROM which then OTA'ed to GDR3 .
I had to run and didn't get to finish the chat, but I mostly wanted to check and see if you too had loaded the Developer ROM onto your 920, or if you managed to fix your issue.
I have a feeling that they won't send me a replacement because I voided whatever implied warranty with switching the firmware. But I'll fight that fight tomorrow.
Click to expand...
Click to collapse
I only did the official updates on the phone. Actually...I wasnt really keeping up with the updates because it drove me crazy in the past haha. When I had my Focus with WP7 on it, it was like an obsession. So now its more of a nice surprise when I see the update alert haha.
But in any case....Ive talked to ATT twice now, and they want me to factory reset. They're theory is that something got messed up during an update. A blip in the data transfer, minute loss of WiFi interrupting things, etc. The problem with this is, I DO NOT feel like resetting the phone. I have over 10gb of stuff Ide need to move off. I dont watn all that backed up to the cloud... I have my settings, homescreen, apps...its all how I want it and I hate putting things back. But, I will probably do it. Because the alternative is getting a different phone and I cant do that until December.
This is getting really old. Im at the point where when Im packing up to head home from work, I turn my phone off, then turn it on as Im walking down the steps. I wait until I can turn it on before I start my car, so my tablet connects quicker. If I wait too long between turning the phone on, and trying to activate internet sharing, or if I activate it, and it times out...no guarantee it will turn back on again. Thats another thing, Ide like to be able to tell it NOT to turn off. If Im running into the store real fast or something, I want to leave it hot. My tablet goes to sleep on loss of power, so I cant even leave it in the car because its disconnected anyway.
Annoying...
Justin
I bought my s3 in March of this year, and everything was working just fine until May. It's an awsome phone and I love it. However, since May, my phone no longer connects to 4g EVER and the 3g comes and goes and never stays connected for more than 10 minutes while in use. I've NEVER even come CLOSE to reaching my plans provided 2.5GB of data, so I know that's not the issue. The phone has never been dropped, or wet, as I am always very delicate with my phones. I have never placed it too close to the TV...
I contacted Boost mobile. They gave me a long list of things to try. I have tried EVERYTHING: making sure the mobile networks is checked, preferred network setting CDMA/LTE, soft reset, clear browser cache, update PRL, profile update, software update, firmware update, ##72786#, and even did a factory reset. Nothing helped. Boost said there was nothing else they could do for me, and that I needed to contact samsung.
Samsung said the only way for them to find the problem is for me to send them my phone, and wait 2 to 4 weeks for them to revise it and send it back. That's not an option as I need my phone monday through friday for my job. (UPDATE: I got so irritated with this problem that I went ahead and bought an LG Volt, since I didn't have the money to buy another galaxy. It's nice but I don't like it as much. I'm still afraid to send the Galaxy into Samsung. They have expressed to me that if they can't find an issue(just my luck), or if they find the issue to be my fault(IE I put the phone too close to a credit card magnet or some dumb crap like that), then they will charge me not only for the parts and labor, but for the return shipping... and we all know that they'll charge me way more than the phone is worth.
I was just wondering if anyone else has had this problem, and if there's anyway to fix it without having to send my phone in to samsung? I have been told, also, that I could try reflashing the phone to it's original firmware and software, but I am afraid of screwing the phone up since I've never done anything like that before.
Thanks!
I have been using the Samsung galaxy note 4 for the best part of 10 months with no major issues, except the phone getting hot, most noticeably after the Lollipop update in April. From Wed 29th*July my phone has been freezing, and then immediately rebooting with no rhyme or reason; whether I’m on an important business phone call, checking business e-mails, using a messenger app, browsing the internet, or even if the phone is just sitting there untouched. On several occasions it will just appear to shut off or get stuck on the Samsung logo screen and the only way to rectify this is to pull the battery out. What’s worse is, the phone gets really hot during these reboots, and upon restart, the battery drains by 5-10%. In fact, the phone can get so hot that it is actually uncomfortable to place it in my pocket. And that’s just because of the reboots, and not general usage. Simply put, the phone is no longer fit for purpose.
The fault first appeared on 29th*July 2015. The phone just randomly restarted whilst I was using a messaging app. Then, during one of the several random reboots that occurred hereafter until Tuesday 4th August (the day I went to get my phone repaired), I got the message, “Downloading. Do not turn off target!!!”
The phone was stuck on this screen for 5 minutes, so I had to take the battery out to get it working again.
On another occasion I got a more sinister message, “Kernel panic upload mode” which really concerned me so I rang the nearest authorised Samsung repair centre – Fleet Mobile in New Eltham. However, after having a word with them, they said they don’t fix the Samsung Galaxy Note 4.
So my next port of call was the CRC Samsung Repair Centre in Surrey Quays. I spoke to them on the phone on Friday 31st*July, and explained my problem of constant rebooting and the inexplicable messages in as explained above, so they suggested I pay them a visit.
On Tues 4th*Aug 2015, I visited the CRC Samsung repair centre, and I told the assistant about the issue and the messages I received as per above. The assistant said he had never come across such a message before, so he went to ask the technician. He came back and said the technician too had never come across this message on an Android device, and that it was “only specific to iOS products”. So I asked if I could speak to the technician myself and tell him that I had seen this message on rebooting, but I was told by the assistant that the technician was too busy to have a word with me. He also said that the technician had been dealing in Android software for many years and had never seen this message appear. I wanted to tell the technician that this was not just specific to Apple products because I had witnessed it with my very own eyes.
So the assistant flashed the phone at the store and told me that it was taking a long time to boot. I was told they would have to keep it for 2 days. I asked what likely work would be carried out and his answer was, “that is something the technician would have to decide.”**So I asked him what his thoughts were, and he said it’s more than likely that it’s a hardware issue and that the motherboard (PBA) would be replaced free of charge.
Whilst at the repair centre on the day of collection (6th*Aug), I noticed that my Android version was 4.4.4, but my phone had 5.0.1 installed when I gave it in. At this point, the warranty was still intact. I gave the phone back to the assistant to update my phone to 5.0.1, and questioned him as to why this had happened. His reply was that even though the IMEI number of the phone had been transferred to the new motherboard, they forgot to update the software. I was obviously very suspect at this moment, because it showed poor workmanship and neglect.
On returning home that evening, the same reboot procedure happened again a couple of times, and my heart just sank because I truly thought that my phone would be fixed. During one of the reboots, I got the message, “"Kernel is not seandroid enforcing. Set warranty bit: kernel". I was hugely alarmed by this message and rang the service centre on Friday 7thAug, informing them of this. They suggested I bring the phone back in for repair.
The phone continued to get hot, freeze and continuously reboot multiple times last night. I ordered another battery from Amazon (total cost, £12.00) to see if it would help the situation. The following morning the phone was off even though it still had 50% battery the last night. I tried turning it on but it just wouldn’t switch on. I plugged the charger in and still it wouldn’t switch on. The new battery arrived today so I inserted that. To my amazement, the phone did not start up. I am now left with a completely unusable phone.*
Now Samsung are saying that due to these error messages, the Knox warranty has been tripped, so the warranty is void. They're suggesting that the phone has been rooted by myself by installing some unauthorised software. I've argued with them saying i have never even thought of rooting my phone because i wouldn't want to void the remaining 14 months warranty that is left on the phone. They have said i may have unintentionally installed some app that has caused the phone to be rooted. I only download apps from the Google play store. I even rang Google I up amd they verified that i had not installed any illegitimate apps.
My question is, can an app root a phone?? If so, how?
Does anyone know what caused the random reboots and the error messages described above. To me it sounds like a fatal hardware issue but Samsung are pretty sure it's software related. The problem i face now is that Samsung refuse to fix the phone for free because the warranty has been void, which i don't buy.
I'm wondering if they installed an old motherboard which may have been rooted, but they are adamant that they only replace with new motherboards.
Someone please help me out here. I am not willing to pay a single penny to get it fixed because I strongly stand by the fact that I have not rooted the phone and hence voided the warranty. Samsung Knox is a flawed security software.
Bump
Sent from my LG-H815 using Tapatalk
Can i dig thread? Since i am facing a reboot issue also currently.