[Q] google play not loading - Android Q&A, Help & Troubleshooting

guys i m completely new here so plz help.
i am using an android smartphone(galaxy y) and didn't have any issue until Thursday(20/9/2012) . google play is not loading in my laptop(connected through broadband) , nor on my phone (connected to internet via wifi ) and i have another laptop which is connected through a modem. On both the laptops when i go to google play it just keeps loading for a minute or two and then shows "webpage not available"
On my android when i go to google play it says "no connection" . i have tried restarting the phone but it didn't work. plz guys help me out asap

Clear out ur cache on botth laptops and phone, then try
Sent from my SPH-D700 using xda premium

LORDFIRE00 said:
Clear out ur cache on botth laptops and phone, then try
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
tried it but still no luck . anyways thanks

fahimyamir said:
guys i m completely new here so plz help.
i am using an android smartphone(galaxy y) and didn't have any issue until Thursday(20/9/2012) . google play is not loading in my laptop(connected through broadband) , nor on my phone (connected to internet via wifi ) and i have another laptop which is connected through a modem. On both the laptops when i go to google play it just keeps loading for a minute or two and then shows "webpage not available"
On my android when i go to google play it says "no connection" . i have tried restarting the phone but it didn't work. plz guys help me out asap
Click to expand...
Click to collapse
Its likely that your having a problem with your internet connection and that's causing the Play Store not to load. Try unplugging your modem that your ISP gave you, waiting 30 seconds, and then plug it back in. After you have done that reset your router (Unplug it, wait 30 seconds, and then plug it back in). If that still doesn't work check your cable connections and make sure that everything is plugged in properly and securely and that nothing has accidentally been unplugged, and everything has power. If things still aren't working properly call your ISP (Internet service provider) and make sure there is no outages of service that are causing your internet not to connect. Hope these suggestions help

shimp208 said:
Its likely that your having a problem with your internet connection and that's causing the Play Store not to load. Try unplugging your modem that your ISP gave you, waiting 30 seconds, and then plug it back in. After you have done that reset your router (Unplug it, wait 30 seconds, and then plug it back in). If that still doesn't work check your cable connections and make sure that everything is plugged in properly and securely and that nothing has accidentally been unplugged, and everything has power. If things still aren't working properly call your ISP (Internet service provider) and make sure there is no outages of service that are causing your internet not to connect. Hope these suggestions help
Click to expand...
Click to collapse
tried all these except contacting ISP but nothing works Another issue is that with my android i can go to any websites (google, facebook, 9gag, etc) meaning i have a proper internet connection but if i go to google maps or navigation it shows "this application requires an active data connection" and google play shows "no connection" . please help, i'm not able to download any apps or update.

fahimyamir said:
tried all these except contacting ISP but nothing works Another issue is that with my android i can go to any websites (google, facebook, 9gag, etc) meaning i have a proper internet connection but if i go to google maps or navigation it shows "this application requires an active data connection" and google play shows "no connection" . please help, i'm not able to download any apps or update.
Click to expand...
Click to collapse
Try doing a battery pull to see if that works for you.

Related

[Q] wi fi not connecting

Dear friends !!! Please help after using my home wifi wep2 it not connected anymore password checked.During connection showing obtaining ip address for 10 seconds and after dissapeared and same comes again and again but never connecting anymore.I appreciate any help or thoughts...The phone just from the shop was done nothing...
Try to remove the connected network by pressing and holding onto it and select Forget Network under Settings- Wireless & Network- WiFi settings.
Regards.
thanks but did many times and still no have wi-fi connection only obtaining ip-address
happy1962 said:
thanks but did many times and still no have wi-fi connection only obtaining ip-address
Click to expand...
Click to collapse
Try connecting using ; WPS. There's a button on your router. from the point of pressing you have two minutes to connect. Try it and lemme know.
BryanNL said:
Try connecting using ; WPS. There's a button on your router. from the point of pressing you have two minutes to connect. Try it and lemme know.
Click to expand...
Click to collapse
did already and again no chance to connect anymore just showing connection and obtaining ip... it is happened after i download by wi-fi from alternative market may be android (google) block it somehow.Iphone 4 easily connecting to the same router...I really do not know what to do... even reset and install all still not qure...is it be hardware problem?THANKS FOR YOUR SUPPORT!!!
happy1962 said:
did already and again no chance to connect anymore just showing connection and obtaining ip... it is happened after i download by wi-fi from alternative market may be android (google) block it somehow.Iphone 4 easily connecting to the same router...I really do not know what to do... even reset and install all still not qure...is it be hardware problem?THANKS FOR YOUR SUPPORT!!!
Click to expand...
Click to collapse
Alternative market as in Warez that may have malware in the app ????
jje

Google Play and Youtube connection problem..

That's my problem, Google Play can not connect "try again" and sometimes it shows me two erros: 495 y 923, and YouTube can not connect. But if i use 3G connection yes, It works!
*I already read the following things and i´m still with the same problem:
- "Reboot Mobile"
- "Clear cache and data from Google Play app and Market"
- Yes.. Gtalk works form me and i can talk with others..
- "Reinstall Google Play and Youtube apps"
In 3G connection it works, but if i change to wifi doesnt works. I can use internet with the wifi but google play and youtube dont. I've used the wifi connection since I have this phone and suddenly i have this problem.
Any ideas?
Do you have droidwall or some sort of firewall?
Can you connect via another device?
Have you restarted your phone/router?
newowner said:
Do you have droidwall or some sort of firewall?
Can you connect via another device?
Have you restarted your phone/router?
Click to expand...
Click to collapse
Yes, i have Droidwall but it´s not blocking nothing.. And i have it since so much time and never give me a problem.
Yes, i restarted my phone and router.

Samsung Galaxy S3 connected to WiFi but no internet connectivity

sup everybody.
firstly, i am a wireless expert (11+ years experience) so im not a nuubie to Wireless networks.
but i am new to Android and have just recently gotten an S3, so im hoping some body can help me.
i have an 802.11n wireless hop that connects my upstairs network to my downstairs network (internet router is downstairs)
upstairs i have an 802.11b/g access point for the older devices to connect to, this access point is connected to my 802.11n bridge
my laptop connects to the 802.11b/g network fine, and has internet connectivity (no issues)
when i first got the S3 last night, it was connecting fine as well, but since this morning, no matter what i do, the S3 connects to the access point, gets DHCP, i can ping the IP address, but it doesnt have net access, but if i connect to the 802.11n network it gets net access.
so for the life of me i cant figure out why.
so in a nutshell net access works from the laptop, but not the S3, same access point, and yes ive checked the WPA2 passkey, and the device is getting DHCP.
any suggestions.
like how to reset the IP address on the S3
Tried restarting your rooter?
Gesendet von meinem GT-I9300 mit Tapatalk 2
freebordjunky said:
Tried restarting your rooter?
Gesendet von meinem GT-I9300 mit Tapatalk 2
Click to expand...
Click to collapse
all of the above, like i said. laptop works, even my wifes stupid blackbery works on the access point
i have since i flashed omega 9 too a strange problem with wifi connection! It regognizes my wifi but if i want connect to it he says authentification error!!!! i've tried everything!! i have tried to flash an other rom with factory reset but nothing he recognize my wifi but won't connect to it!
I have tried several wifi networks!!! it connects only if i am near the router(+-5meters)
i can ping the IP address, but it doesnt have net access
Click to expand...
Click to collapse
Sounds like the default gateway route is not correctly received or activated. Do you have any computer/laptop with a promiscuous-capable Wifi card around that you might use with Wireshark? It should tell what exactly goes wrong.
Since you claim to be a Wifi expert I guess you won't need much help interpreting the result.
regognizes my wifi but if i want connect to it he says authentification error!
Click to expand...
Click to collapse
Are you sure the password is correct? Sounds stupid but well...
d4fseeker said:
Sounds like the default gateway route is not correctly received or activated. Do you have any computer/laptop with a promiscuous-capable Wifi card around that you might use with Wireshark? It should tell what exactly goes wrong.
Since you claim to be a Wifi expert I guess you won't need much help interpreting the result.
Are you sure the password is correct? Sounds stupid but well...
Click to expand...
Click to collapse
yes the password is correct, then it connects rarely to it but no internet connection!
on my macbook everything works fine
valerio.tosti said:
yes the password is correct, then it connects rarely to it but no internet connection!
on my macbook everything works fine
Click to expand...
Click to collapse
Try shutting off ur router.... Wait for a min or so then turn it bak on nd see what happens. I have an intellinet router which when the current goes off nd then on im able to connect to everythng except all google services (gmail, search, reader, syn, etc.) until i do the above. All my other devices connect fine in the meantime! Must be smthng with android....
- check the ip address.
- from device, ping its default gateway
- from device, ping external ip address that is known to response to ping
if all those works but you can't ping www.yahoo.com, it is resolver issue.
if all those including pinging yahoo works, and you still have no access, then the apps has issue or there is firewall.
2 S3 in a 3 days (Internet Isues)
Well, a seven days ago itake a Galaxy S3 from my carrier: Ancel (Uruguay).
IN the First day all fine,but in the night it can´t connect with 3g. In the other day the Wifi STOPs. TheS3 conect with the rooter but can´t navigate.
I change the rooter, resetthe phone (factory Reset) but the thinks not change.
I comeback to my carrierand Ancel take my old phone and give me a new S3 (1 day old).
For 2 days, it go well, butin the final of the second day, No wireless or 3g connect, the same again.
It´s a |Firmware problem, ahardware damage, what suppose I have to do ???
My computer is normal, myold N97 is fine, It has 3G signal and navigate on Wifi and 2G/3G, but my galaxyS3 no …
I ´m very confused with this situation ... Twophones in a 3 days …
Just joined to give u a suggestion
TRY
call *#0011# (Takes phone into service menu)
press menu key and select wifi
Disable wifi powersaving mode
You may need to repeat this upon phone restarts but it may well sort out your problem
XBoUnCiNX said:
Just joined to give u a suggestion
TRY
call *#0011# (Takes phone into service menu)
press menu key and select wifi
Disable wifi powersaving mode
You may need to repeat this upon phone restarts but it may well sort out your problem
Click to expand...
Click to collapse
This technique works for me but only like a temporary solution. Restarting the home router also works for me but again is temporary. This issue I think is with most galaxy s3 devices. I own a galaxy tab 10.1 and it's there in it as well. huge pain to check each time, critical notifications are always missed. Have switched to bluetooth internet sharing from my laptop to avoid disruptions as I just can't trust the wireless.
russeini said:
Try shutting off ur router.... Wait for a min or so then turn it bak on nd see what happens. I have an intellinet router which when the current goes off nd then on im able to connect to everythng except all google services (gmail, search, reader, syn, etc.) until i do the above. All my other devices connect fine in the meantime! Must be smthng with android....
Click to expand...
Click to collapse
i have tried that several times but no luck
---------- Post added at 01:22 PM ---------- Previous post was at 01:21 PM ----------
XBoUnCiNX said:
Just joined to give u a suggestion
TRY
call *#0011# (Takes phone into service menu)
press menu key and select wifi
Disable wifi powersaving mode
You may need to repeat this upon phone restarts but it may well sort out your problem
Click to expand...
Click to collapse
not working for me
None of both have commented on my suggestion to use Wireshark on another computer to see what's actually going on.
It's hard to guess the reason since by crystall ball is broken and it's nearly impossible to get magical artifacts in pristine conditions on ebay...
No Way.
But after reset the configurations, today in 3G mode al is fine.
In wifi it shows Conected in calennetwork, after this it show internet not avaliable via selected wlan ap. It can´t navigate.
In my router page , the received packets always change, for more data and the sent packets never change.
In the avanced configuration what is the Network prefix lenght ? In my XT860 and N97 i always select the channel of the router, but in the galaxy a don´t have this option.
But the strange, is that in the 2 galaxy s3 in the first day work im my router, and then after some hours it´s crash and not navigate...
Very bad Samsung.
I´m thincking in change my S3 for a S2 or Lumia.
I´m disapointed for it, because if i change the Firmware version i lost the warranty and i have bad feeling about this isues... Is a hardware fault or a software bug ???
Is a hardware fault or a software bug ???
Click to expand...
Click to collapse
The hardware sounds fine, I'd guess software issue.
because if i change the Firmware version i lost the warranty
Click to expand...
Click to collapse
You only lose warranty if you bring it to a store without original Rom. Just use the normal procedure (TriangleAway, Odin, Factoryreset) to get it back to stock and you're good to go. If your device has issues preventing it from booting (so you cannot re-flash original) they can't check the binary counter either :angel:
THancks for the help.
I will going to look for triangleway & Odin in the forum.
With my Motorola XT860 i made a lot of stuff: CWM, Custom Roms... but i dont´t know nothing about the S3.
Just some days reading here in XDA and a will going to know all that kind os Staff.
Sorry for the BAd English...
I'm having this issue. I think it has to be a firmware issue as I don't think I get it if I use CyanogenMod9 or 10 (but I could be wrong)
It really is very annoying and somewhat disappointing.
Hello Again!
I tested my S3 in others routers, and all the router that working without sharedkey (open network) my S3 can conect and acess the internet.
Test your phone with one and post for us here.
OBS: In my TP link TL-WR642G it can´t conect (with and without Shared key) but in the first day yes, i don´t understand it.
I will going to 3 school who has open Internet for all the childrens and this 3 schools my s3 conect and navigate in the Internet.
Thancks for the support, if anybody change the firmware and the phone come normal again, please comeback here and post for us.
I have this problem too.. since omega. Strange...'
Sent from my GT-I9300 using xda premium
Anyone with this issue, please try the following:
- Take a Nandroid backup of your phone (on the internal SDcard, restoring from external seems to be broken)
- Flash CM9
- Try Wifi
If it works, please report. if it doesn't, restore the Nandroid backup and report =)
Since CM9 is not based on Samsung-software, that should answer the question about it being an issue in the newer Rom once and for all.

Sign In To Wifi Network????

i have got the sign in notification on s3 today and my google play service is not working now google+ play store gmail are not connected ..but it other service working facebook is working and all other internet service working but google+ play store and gmail are not working
any solution please
NOMIOMI said:
i have got the sign in notification on s3 today and my google play service is not working now google+ play store gmail are not connected ..but it other service working facebook is working and all other internet service working but google+ play store and gmail are not working
any solution please
Click to expand...
Click to collapse
I've started having the same issue since the morning today. I've reconfigured my entire wireless network, but to no avail. The WiFi is working fine on the laptop, but when I set it up on the phone, it says "Sign in to Wifi Network" inthe notification tray and then doesn't open a login page. Only Google Apps are having issues connecting to the internet, otehr apps like facebook, 9gag and stuff are working just fine.
It isn't working on any of the mobile devices I have. Incidentally, they are all android. S3, XperiaP and Nexus7. I'm guessing this could be because of the blockage of youtube in Pakistan. since google sometimes uses those servers to authentication requests. Does anyone have any other explanations?
Sign into wifi network. Google services down on wifi but fine on mobile data
ameeqasrar said:
I've started having the same issue since the morning today. I've reconfigured my entire wireless network, but to no avail. The WiFi is working fine on the laptop, but when I set it up on the phone, it says "Sign in to Wifi Network" inthe notification tray and then doesn't open a login page. Only Google Apps are having issues connecting to the internet, otehr apps like facebook, 9gag and stuff are working just fine.
It isn't working on any of the mobile devices I have. Incidentally, they are all android. S3, XperiaP and Nexus7. I'm guessing this could be because of the blockage of youtube in Pakistan. since google sometimes uses those servers to authentication requests. Does anyone have any other explanations?
Click to expand...
Click to collapse
I have the exact same problem! I'm in Pakistan and I have been racking my brains all day as to why this is happening. Please can someone help
Faraaz29 said:
I have the exact same problem! I'm in Pakistan and I have been racking my brains all day as to why this is happening. Please can someone help
Click to expand...
Click to collapse
does clearing proxy address in the apn help in this matter ?
note down the proxy address of apn and try clearing proxy address and save apn
maybe your problem comes from your DNS server ,,, so ! try the Google DNS " 8.8.8.8 " easy
djmpro said:
maybe your problem comes from your DNS server ,,, so ! try the Google DNS " 8.8.8.8 " easy
Click to expand...
Click to collapse
Not working any more solution please
Has anyone been able to get to the solution of the "sign in to wifi network problem? Paranoid android 3.99.1 RC1
i have had the same problem since yesterday
i tried re-setting my mobile WiFi router many times
deleted the network and add it again but didn't work
finally i got it , i removed the SIM card and insulted it into my mobile
and turned the 3G on but it was not working so i got another SIM card
and but it in my router and its working now
so the problem was with the SIM not the router
i hope this helps you......
hammad1981 said:
i removed the SIM card and insulted it into my mobile
Click to expand...
Click to collapse
Insulting only works with people. Physical violence works with some electronics.
I've been seeing the same issue, with a large wireless network with multiple routers; some routers are configured in a weird way (seems to be DNS-related, but I'm not sure), and will make Android think it needs to sign in.
So no solution yet, i guess i am having same problems since morning, but play store is working fine on My Mobile Network
iKitKat said:
So no solution yet, i guess i am having same problems since morning, but play store is working fine on My Mobile Network
Click to expand...
Click to collapse
having the same annoying issue since last night.. i even flash a new rom but its still there ...
same issue
hash.86 said:
having the same annoying issue since last night.. i even flash a new rom but its still there ...
Click to expand...
Click to collapse
Same thing has happened to me today. And its driving me crazy!!
ANY SOLUTION.... please
---------- Post added at 05:33 PM ---------- Previous post was at 04:59 PM ----------
All you gotta do is reset your hosts file using adaway, Which actually disables ad blocking.
I'm downloading an app right now from play store.
There is still no solution
NOMIOMI said:
i have got the sign in notification on s3 today and my google play service is not working now google+ play store gmail are not connected ..but it other service working facebook is working and all other internet service working but google+ play store and gmail are not working
any solution please
Click to expand...
Click to collapse
Almost everyone is facing this problem. This is due to PTA's ****ty filters for blocking youtube which they cannot manage properly.
It will come to normal eventually, when they figure out how to resolve this issue. it may take some time. Hope soon.
Sign into Wifi Network Error
iKitKat said:
So no solution yet, i guess i am having same problems since morning, but play store is working fine on My Mobile Network
Click to expand...
Click to collapse
I have the same issue since yerstaday morning. Gives notification sign into wifi network when i click that it open webpage which is block here. According to my research that IP address is of Google and gives location of US due to which play store can be run with hotspot shield because it changes your IP and connect you to US. But I reset app prefernces and delete cache of play store then reboot my Tablet it works fine no notification error but again today in the morning same error comes. Don't know what to do to resolve it .
Play Store Solution
You can use "one mobile market app" as an alternate of "play store" its working fine
mazaq said:
You can use "one mobile market app" as an alternate of "play store" its working fine
Click to expand...
Click to collapse
And what should I do for push notifications???
Sent from my LG-E975 using xda app-developers app
works..
yeah...that works.
Fixed
I guess I sort it out ..
I am using PTCL Broadband .. All you have to do is to pick up a toothpick or needle, you can find a small hole on the back of your ptcl router ..
Put that needle in it, there is a default setting reset button in that hole .. press the needle for 4-5 seconds until the router restart ..
Wait for the router to restart properly.
Go to 192.168.1.1
Click on easy installation.
Type the username given by ptcl .. You can call ptcl customer support and get your username or you can find it on the box of the router.
Type Password: ptcl
Click on save ... You are DONE
Don't Use Vpn
guys this prob usually occurs when yo use VPN client for long time so its solution is simple just leave VPN and it will automatically repair in 1-3 days and all things will work fine. Any user from your WiFi if using VPN all guys face same problem. avoid VPN or proxies
Hit "Thanx" if i helped You :highfive:
Sent from my Qmobile i9 using XDA Premium 4 mobile app
Help
I have same problem since yesterday night.I restart my phone many time...and try any thing....but the problem still exists
Is it possible to disable checking for working internet connection in android?

[Q] Wifi Problem

Hey Guys.
Recently my WiFi symbol in the notification tray turned grey and didn't go blue again.
I've noticed that when the symbol is GREY, I'm not able to access Facebook (through it's main App),it shows "Updating" only.
But to my surprise, the net works fine in the Browser ( inbuilt browser)
After analyzing the problem, I found that whenever I turned my Laptop on, the WiFi signal goes Grey..
And when I switch it off, it turns blue.
On further investigation, I came to know that both the devices (laptop and phone) have different IP's
Plus, another android device works well with the laptop being on.
I'm using Xolo Q600
Android 4.2.1
*no root, nothing...I'm amateur*
WiFi Router NetGear N150
Any help will be thankful.
Lakshya.
Have you tried reseting your modem? or forgetting the wifi net with both devices and set up the connection again?
Hope this helps
grapps said:
Have you tried reseting your modem? or forgetting the wifi net with both devices and set up the connection again?
Hope this helps
Click to expand...
Click to collapse
Hey..
I tried forgetting networks in both the devices (laptop and my phone) but to no avail..
It behaved the same way..
I even did a factory reset to my phone..but didn't help me, rather I lost all my game data
How to reset modem?
And why should I reset it as the other devices connected through it (including another android mobile) works extremely fine?
Pls help.
I cant toggle bw laptop and mobile.
Lakshya Saxena said:
Hey..
I tried forgetting networks in both the devices (laptop and my phone) but to no avail..
It behaved the same way..
I even did a factory reset to my phone..but didn't help me, rather I lost all my game data
How to reset modem?
And why should I reset it as the other devices connected through it (including another android mobile) works extremely fine?
Pls help.
I cant toggle bw laptop and mobile.
Click to expand...
Click to collapse
If you had using a model of your telephone services so the moutain frro of the back side of mouth organ have a small hole load spot in set up teen and click dam so your mordum has stated another option if you forget your password so go on your cmd it means command option go to run types cmd and click on them then dry type ip config and then you know that connection type means 192 168 10 or 11 go and type in your browser 192 168 or 10 hot 11 then you go on the full access of your router and the password of your router is there add mean and mean yea and another is password 1234 accessing them go to your wireless security and see your password thank you
if problem persist then try resetting your phone ones.
and did it worked fine earlier? if yes then contact your device center.

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