My Evo 3D phone's power button broke off (how, I have no idea) -- took it to Sprint, they told me nothing they could do -- so they ordered a replacement for me at no cost (refurb of course). Received refurb phone, turned it on one time, 2 of the 4 soft buttons weren't working, no big deal.. powered the phone back off and went about other business until I could have time to come back and root/s-off the phone. Came back to do this a few hours later, phone was burning up and wouldn't power on. Pulled battery, let phone cool down, put battery back in, nothing. Put it on charge to make sure battery wasn't drained, nothing.. Went into the store the next day again, and once again, ordered another evo 3d phone for the defective phone that was sent to me. The entire time, my original phone worked, as I found an android app to reprogram the camera button to make it a power button (only while phone was powered up). Anyway, received 2nd replacement phone, and now the 4G Wimax service won't connect.. It goes to: Connecting to Sprint... to Obtaining IP address, to turning off, then turns back on, process repeats.
So, ESN swap back to my ORIGINAL phone, and now that phone won't connect to 4G. Anyone have any thoughts on exactly what is wrong? Sprint claims it's the phone again, in which case, if I have to go into the store again, it'll be the 3rd time to do this and deal with, yet, another replacement.
I would raise some hell with them and be like this is the third f***ing phone you guys have replaced all defective. I demand a new one. Because you only get so many replacements for one year. If you insurance I would file a claim with asurion and tell them what's going on. This happened to me.before and they sent me a new one. No refurbs.
Related
This problem started tonight. I just returned my first EVO 3D on Monday morning, because of problems. I am on second EVO 3D. The first EVO 3D I got on the 24th had intermittent charging problems, where the light wouldn't go on all the time, and had problems charging. It turned out to be a bad port. I had no problems exchanging that EVO 3D. The second one seemed to be fine all day Monday and shut down and charged with not problems Monday night. Today I used it all day and just went to shut it down just like I always do, and plugged it in to the charger. No red light came on at all. I said, oh no, hear I go again. I went to turn on the EVO 3D and nothing happened. I would not start at all. I decided to pull the battery out and put it back in after a minute, and, of course, everything is fine now, at least for tonight. If this happens again, tomorrow night, Wednesday, I will bring it back to Sprint for one last exchange. This time I will try another Sprint Corporate store, instead of the one I got the first two. Hopefully the third time the charm. After three exchanges, I will give up on the EVO 3D, and probably wait until the Motorola Photon comes out. I really hope this doesn't happen, because I really don't like BLUR and I do like the EVO 3D.
Anyone else who had this problem in the last few days, are you still having this problem or have you already exchanged it?
I am hoping this is a one time thing,
Try turning fastboot off. It's under power in settings
Sent from my PG86100 using XDA Premium App
On some phones, there is an issue where if the USB cable is plugged in, you won't be able to turn on the phone. Had this weird issue myself, but realized it's the USB cable.
check your mem card.
if you've had 2 devices do this I'd say the device is not likely the issue.
or its possible this was patched in the OTA updates
try it without your mem card
change your usb cable
change your outlet your using.
i had the same thing happen to me within an hour of getting my phone on launch day. took it right back and they swapped it out for a new one.
they said i was the only person this happened to, but i said check the internet, its happening to others.
they tried the taking out mem card, new mem card, diff cable, pulled the battery out and put it in a new 3d and it worked, so its not the battery, letting it sit for a while, nothing.
i think something just fries on the motherboard and kills the phone randomly, but if it doesn't happen within a few hours or so of you getting the phone you should be good.
I find it real funny that people are so butt hurt when things happen to a phone when it first releases lmao. Come on now its new tech you guys go through all the trouble of exchanging things when it doesn't work to your liking when you should know off top that it ain't gonna be perfect when you first get it.
Sent from my PC36100 using XDA Premium App
DaYoung1 said:
I find it real funny that people are so butt hurt when things happen to a phone when it first releases lmao. Come on now its new tech you guys go through all the trouble of exchanging things when it doesn't work to your liking when you should know off top that it ain't gonna be perfect when you first get it.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
when you say "aint work to your liking", you know were talking about not working at all right
I had a defective one that kept rebooting and i was using it on the charger. The finally it stopped rebooting but then screen would stay black but still backlit after Sprint message. Sometimes you just get a defective product out a bunch since things are made in bulk you usually find out in the first few days while charging. Happens on a lot things. Haven't any problems with my second. Btw photons tegra 2 isn't even close to as powerful as the Snapdragon 3 so you would be getting a lesser phone months later.
This happened to me earlier today. I powered it off to save battery for later since it was getting low. When I went to turn it on... it just wouldn't turn on. After pulling the battery, it turned on right away.
The first EVO 3D that I returned on Monday only had an intermittent charging problem. I never had a problem of it not turning on, it just would not charge at times. The one that I got as a replacement, brand new EVO 3D, worked great yesterday, with no problems. I shut it down like I normally would do at the end of the day. The battery level was at 20%. I plugged in the battery charger (HTC one that came with the phone) and nothing happened. I then switched to two different outlets. Still the same. I got a different USB cord to see if it was the cord. Still the same problem. I had a travel charger, and tried it to see if that would make a difference. Nope, it still didn't work. So, that is when I decided to pull the battery. After pulling the battery and putting it back in, everything worked fine. I did notice that the phone was warm last night after extensive use of the phone all day. My daughter and I put it through the ringer, testing all the different features, ie, games, pictures, movies, internet, email, music, etc. The battery life was actually great yesterday. I do have the Otterbox Commuter Case on the phone if that makes a difference.
This morning after recharging, the phone turned on with no problem. I will have to see if it does it again tonight, or was it a small glitch. I guess this is why I have a 30 day return/exchange policy. I did do everything that people had suggested. I put in a 16 GB 6 speed microSD card in it, and tried the 8 GB that came with the phone also.
Problem might be caused by Update!! Read My last post.
A little update. I was on the phone with Tech support about the problem of the phone not starting up and the battery pull was the only way to get it to work. So he wrote down all the of what I did. He had me shut the phone down to see what would happen, since I had it on since early this morning. Sure enough, it wouldn't start again. He told, don't do anything and leave the phone alone and go to the Sprint store to exchange it. Well, I am now off to the store to get my 3rd EVO 3D. Hopefully 3 is my lucky number. Anyone else having this many problems. I must be the most unluckiest person.
This happened to me today. I was on the phone, battery died. I plugged it into the car charger, never got a charging light. Waited till I got home and put it on my home charger, no light. Pulled battery, back to normal.
I had the same troubles. Wiped phone took updates and it was fine for a few hours then Frozen. Sprint sending me out a new one. Hopefully second times a charm.
This happened to me today, but differently. I had about 35% left on my battery, so I plugged it into my work computer to charge before I left for the day. I had left it alone for a few minutes, and went to go check Facebook. Interestingly, it wouldn't turn on, nor was the charging light on. I pulled it off the cable, still wouldn't turn on. Pulled the battery, put it back in, wouldn't turn on. I plugged it in, and the computer recognized it like it was turned on. It tried to install drivers for QHSUSB_DLOAD. But the screen wouldn't come on, nor would the charging light come on. Ended up having to take it to the Sprint store and they gave me a new one.
Definitely a shocking experience for a phone only 6 days old.
I have no problem from day 1
Sent from my PG86100 using XDA Premium App
SAME thing happened to me, needed a replacement
and here was my experiment (Across multiple posts, none of which gathered many ****ing replies. Interesting how this one is)
At first I thought it had to do with my 32gb memory card, then I thought it had to do with fast boot, then I thought it had to with hacking, then I thought it had to do with certain cables, then I thought it had to do with the extension cord, then I thought it had to do with using a USB 3.0 extender cable. Needless to say it was none of those.
Check my thread: http://forum.xda-developers.com/showthread.php?t=1137683
I could reproduce this every single time without fail as long as I had fast boot off and powered down the phone with the charger in it.
After a while of trying to understand the cause, I broke it even more to the point where it wouldn't turn on regardless if I had a memory card in there or not, as long as a cable was plugged into the charging port, it would cease to turn on! At any rate, I went to the Sprint Store yesterday, and none of the floor models had that issue so I swapped it out. After battling it out with a Sprint Tech who thought he knew what he was doing, he eventually caved--as if I couldn't get a replacement anyway since within 30-day return policy. So far, my new EVO 3D isn't doing this, but you best believe if it does, I'm returning it and getting a Nexus S 4G instead.
I'm not sure if I should try a hard reset to see if it'll fix it... or just ask for a replacement.
I had something weird happen. Not exactly the same issue, but odd. My phone has been giving me awesome battery life, I typically have been getting 16 hours of medium or so use. I charged my phone to full and took it off the charger at 1am to put by my bedside so I can use the alarm clock. I wake up late, my alarm didnt go off, so I click the power button on the phone and nothing happens. Phone wont turn on, I tried a battery pull.
I took the phone to a Sprint store and the tech tells me it powered up when he plugged it in, and that my battery had died during the 7 hours it was sitting on my night stand, and I've been getting over 16 hours a day on the battery. I found this odd, he put it on the charger for 15 minutes and my phone was at 50% battery so I dont really believe that it was a completely dead battery. There are some weird issues with the phone, and I rely on it for my alarm. Should this happen again, I'll probably return the phone and just wait for newer hardware revisions, as I love the phone.
Well, I got my third replacement EVO 3D today. I took it to the Sprint Corporate store that I got the first two. I went right to the Manager and had her help me with the phone's problem. She said there was no problem in exchanging the EVO 3D after seeing it not start up. She pulled the battery, just like I told her she should do, and said it most likely would work fine after the pull. Sure enough it worked again. I talked to her about what would be causing the problem with now two returned phones. She said that other Managers were talking to her about the problem, and they believe that it was caused by the update Sprint and HTC pushed to the phone . She told me I should not do the update for the phone until a new update comes out. I am going on Vacation in two days and I need to make sure I have a working phone, so if my phone will work without the update, that is what I will do. Sprint hasn't admitted yet there is a problem, but it sounds like internally they know something is wrong. If anyone else is having this problem, I would go to Sprint store or wherever you got the phone, and get a new phone and not update until a new update is available. I intend to call Sprint and let them know after a week or two, if my phone is working properly, that the update was most likely the problem.
What's the AC charger you use? I cannot meet this issue with HTC EVO 3D official AC charger. Maybe you use another brand's Micro USB charger but not HTC EVO 3D official AC charger.
So I put my tab in my bag this morning, went to work and set it on my desk. All after charging it last night. I didn't touch it once at work, put it in my bag and went home (it was on all day ...or atleast until it decided to turn off on its own). Went to go turn it on and nothing happened. Plugged it in, and the charging light doesn't even turn on, and when I hold the power button nothing happens.
Anything I can do?!
Running the oem rom with root
Well it seems that our little 7 inch tablet has a electrical hardware problem, at least this is what was wrote on the repair sheet, and believe me my flyer was in the same condition as yours no way to turn it on, no matter what I tried. When the repairman called me to say that the tablet was repaired and ready to be picked up, when I went, I took a glance in the working room, and there were other four flyer’s on his working table two dismantled “why don’t know” . My advice because it’s under warranty just send it back.
Read here if you want http://forum.xda-developers.com/showthread.php?t=1260350
Thanks for the info! Do I need to send it in to HTC or can I just exchange for one at Best Buy?
Mine did that to me this morning.
Before sending it back, plug it in and leave it plugged in for a half-hour or so. Then try turning it on again (hold the power button for a bit.) Mine came right up.
I'll try that thanks!
I was thinking, if I send mine into HTC to get fixed, and they fix it and see that I have root...are they going to turn around and try to charge me because my warranty is voided? (again, not a custom rom, just root)
I received a broken phone that had been shattered pretty bad from one of my bosses. I ended up finding a replacement digitizer/screen/chassis for fairly cheap. 5 days later I received the parts, and assumably the battery was rundown before it was handed to me, so it sat dead for about 5 days while I waited on this part to repair it. I swapped the mainboard and everything looked really good from the broken phone besides the chassis/screen. After I get it together it appears to be doing a bootloop at the HTC Sense screen. I get it into hte bootloader on the next boot. First I did a memory clear, reboot back into bootloader. then accidently while trying to shut it down i selected fastboot. I get it to start one more time and select factory reset. it still gets stuck at htc boot screen with no indication its doing a factory reset. So then finally I shut it off in what appears to be a bootloop, restart it and notice it says "LOW Voltage, please replace battery" So I'm thinking at this point the battery maybe just low and needs charging before trying to do a hard reset. I turn it off again but notice the whole unit is VERY hot, i've never held a phone this hot. Anticipating damage if I let it stay on charger, I pull it off the charger and let it cool. Now I can't get it to boot. While plugged into the A/C adapter I do get a flashing orange light indicating its charging "or trying to" and I leave it on there for a few hours. I've now tried booting it while holding down the power for 10 seconds, over a minute, with volume down and without, many different combinations and it won't boot. I get no lights unless i have it on the A/C power. If I leave it on the charger for over an hour I do get the flashing orange light for a few seconds and then it goes off completely. I called Sprint, they won't sell me a battery because its integrated on this unit. So I called HTC and they want me to ship the whole phone to them, and obviously its out of warranty since I opened it up so now they want $140.00 to fix it and 280.00 if the mainboard has to be replaced. Ouch. I've probably bought over 50 EVO's for our employees on our Sprint Business Account between the Original 4G and the 3D and after seeing this model which one of the owners purchased I have to say that this integrated battery like the stupid iphones is a HUGE disappointment as far as engineering. I tried the 1 minute on A/C power power button holding technique to mimic a battery pull reset, and get nothing. I would never buy this phone for my employees based on the battery problem alone. I've seen batteries killed in a number of scenarios not including just heavy phone usage. I'm still using my original 4G and was going to finally swap to this phone after repairing it. Disappointment doesn't begin to describe this phone. So is the consensus that the battery is dead and I need to get another one by sending it out to HTC? Any other revival tips?
My phone did the flashing orange light when I took it out of the box.
I think you can buy parts online. I'd do a search. If you changed the screen a battery should be cake.
Supposedly only two screws to get to it.
Naters
Sent from my Nexus S 4G using xda app-developers app
Do u have adb tools? If u hook it up does adb recognize it at all? Lazypanda has an unbricker but I sincerely doubt it will work for this. I would be mad if I bought a battery and a bunch of parts just to have them not work bc its the motherboard that needs replaced.
Was the phone dropped in water or from a height of over 10ft? Normal drops may break the screen but the motherboard? Guess it is possible.
Here's what you do, add the phone to your account, add insurance, then next day call assurion make a claim and pay the 100 and have a newly refurbished lte.
Sent from my EVO using Tapatalk 2
intheb0x said:
Here's what you do, add the phone to your account, add insurance, then next day call assurion make a claim and pay the 100 and have a newly refurbished lte.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
That would be insurance fraud... and if you make a claim the next day i am pretty sure they would figure it out.
All:
Tonight my 4GLTE was plugged into it's charging cord and was at about 95% battery. I received a phone call, picked up the phone and pushed "answer". When I did the phone turned off and it won't turn back on. I've tried the "on & down volume" many times and nothing will happen. When I plug the power cord in the charging light isn't coming on.
I have had no problems with the phone. I'm on the Tranquility ROM and everything has been perfect. When I went through the S-off process back in Dec. the phone "bricked", it acted exactly like the phone is now, will not turn on, no lights come on, nothing. The great people at Dirty Racun walked me step by step through their procedure to unbrick the phone and it started up and has been perfect from Dec. til tonight.
I'm baffled and wish like hell this phone had a battery I could pull. Any suggestions will be appreciated.
thanks,
DC
I take it the capacitive lights don't light up when you hold the power button down for several seconds?
Leave it plugged in overnight and try to power it on in the morning.
Sent from my EVO using xda premium
DCoop said:
All:
Tonight my 4GLTE was plugged into it's charging cord and was at about 95% battery. I received a phone call, picked up the phone and pushed "answer". When I did the phone turned off and it won't turn back on. I've tried the "on & down volume" many times and nothing will happen. When I plug the power cord in the charging light isn't coming on.
I have had no problems with the phone. I'm on the Tranquility ROM and everything has been perfect. When I went through the S-off process back in Dec. the phone "bricked", it acted exactly like the phone is now, will not turn on, no lights come on, nothing. The great people at Dirty Racun walked me step by step through their procedure to unbrick the phone and it started up and has been perfect from Dec. til tonight.
I'm baffled and wish like hell this phone had a battery I could pull. Any suggestions will be appreciated.
thanks,
DC
Click to expand...
Click to collapse
I know is very frustating cause It's happened to me as well.
I did some searching and found some tips. Nothing solid.
Leave the phone charging even though the led doesn't turn one. Sometimes for me it will revive after a while being plugged.
Other is to hold the power button for a very long time. 1-2 minutes and hope it reboots.
chemjb said:
I know is very frustating cause It's happened to me as well.
I did some searching and found some tips. Nothing solid.
Leave the phone charging even though the led doesn't turn one. Sometimes for me it will revive after a while being plugged.
Other is to hold the power button for a very long time. 1-2 minutes and hope it reboots.
Click to expand...
Click to collapse
Curious, but were you S-off, and if so, did you use Dirty Racun?
Also, did you have any luck resurrecting your phone?
Sent from my EVO using xda premium
I also had my evo lte just die. I'm in the process of mailing it out to HTC. I was completely stock no root. It just never powered back on after it charged over night
Sent from my SPH-L900 using xda app-developers app
FinZ28 said:
I take it the capacitive lights don't light up when you hold the power button down for several seconds?
Leave it plugged in overnight and try to power it on in the morning.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Nothing lights up, that's why I described it as being dead. I'm not a novice with these phones as far as rooting and installing ROMs etc. One item I left out last night is that in the last few weeks I've had to "move" the micro usb connector around to get the charge light to come on. It would always light up and charge but had probably gotten worse, not better. Also I have my Evo4G (which I just activated so I have a phone) and with this charge cord I also have to move it around to get it to activate the charging light. I'm going to buy a fresh micro usb cord this morning in the hope that the new cord will make a difference.
I'm really not optimistic that a new cord will change anything. I declined to buy the insurance for the phone when I got it in Dec. I;ve had bad experiences with Sprint and their cost to repair the Evo4G even with the insurance. I think I'm going to install Unix on my netbook again and try the procedure that Dirty Racun walked me through when the phone "bricked" last Dec. They brought it back to life for me although this time I'm afraid it has something to do with the usb port causing the phone to shut off and die. As I said last night, the phone was charged to 95% when the call came in and I picked the phone up and it suddenly went black.
I love this phone and having to go back to the Evo4G is a real step backwards, plus I've got lots of data on the internal SD card of the LTE that I need. I'm in pulling my hair out mode now....thanks for the suggestions, if anyone thinks of anything else please let me know.
DC
Went through this a few days ago. Battery was at 40% and i was playing CSR Racing from the market. Anyways, my phone got super hot so i ended the game and went back to my home screen....few seconds later screen went off and phone was unresponsive. Nothing i did could make it turn on again tried for a few hours. My sister has a evo lte as well so i took apart our phones and switched her battery in place of mine and voila it booted up. Didn't expect the battery to just go out like that.
Sent from my EVO using xda premium
s0calstate0fmind said:
Went through this a few days ago. Battery was at 40% and i was playing CSR Racing from the market. Anyways, my phone got super hot so i ended the game and went back to my home screen....few seconds later screen went off and phone was unresponsive. Nothing i did could make it turn on again tried for a few hours. My sister has a evo lte as well so i took apart our phones and switched her battery in place of mine and voila it booted up. Didn't expect the battery to just go out like that.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
That's interesting, my battery has been excellent. I do remember a few weeks ago it getting really hot while charging but it's been fine ever since. I've got the phone apart now. I needed to replace the glass screen and bought, what I thought, were replacement parts for the lcd-glass screen. I've just found out from a video that the lcd and glass screen come together as one part. I don't know if I can take the broken one off and install the new glass screen or if I have to buy the lcd and glass. I'm ticked off because the ebay seller claimed this is all I needed to replace a cracked screen OR an unresponsive LCD touchscreen. I'm glad I didn't pay much for the glass.
Thanks for the info about replacing the battery.
DC
Update: I talked with a Sprint rep at a corporate store yesterday and he told me to bring the LTE in and he was certain HTC would fix/replace it under the 12 month warranty as long as there was no physical damage "not turning on could be blamed for". I told him damage didn't cause it to suddenly go black while plugged in at 95% charge when a call came in.
I'll have to replace my screen before taking it in although the truth is my screen had a crack in it for 2 months before this happened and had nothing to do with the phone bricking itself suddenly.
Any updates?
My wife's phone had this happen at a ridiculously inconvenient time.
Here's what to try:
1. Pseudo-Battery-Pull: Hold power button for 15 seconds, this will force the phone to shut down (if it works). Try powering back up. If nothing, then:
2. Hold Volume Up + Volume Down + Power for 2 MINUTES, and then release. That should reset the battery charge logic. (Note: this will only work at all if the phone is truly powered off) If that doesn't work:
3. Disassemble the phone, disconnect the battery. Wait 20 seconds and then reconnect the battery, and reassemble the phone.
Step 3 worked for me. Hope this helps somebody!
Thanks,
Josh
joshdv said:
My wife's phone had this happen at a ridiculously inconvenient time.
Here's what to try:
1. Pseudo-Battery-Pull: Hold power button for 15 seconds, this will force the phone to shut down (if it works). Try powering back up. If nothing, then:
2. Hold Volume Up + Volume Down + Power for 2 MINUTES, and then release. That should reset the battery charge logic. (Note: this will only work at all if the phone is truly powered off) If that doesn't work:
3. Disassemble the phone, disconnect the battery. Wait 20 seconds and then reconnect the battery, and reassemble the phone.
Step 3 worked for me. Hope this helps somebody!
Thanks,
Josh
Click to expand...
Click to collapse
Thanks alot for the suggestions, I'll give them a try when I buy a new screen/lcd etc. and install it. Going back to my once loved Evo4G is such a step backwards I can't explain it.
I'm not sure what has happened here. I pulled the phone out of my pocket, and it was frozen. So I held the power button for 10s and it turned off. Since then, it won't turn back on. Usually it lights up for about a second on the "Quietly Brilliant" screen then shuts back off. It has gotten stuck on that screen, with the phone vibrating a few times. And if I hold the volume down and power button, it will show the boot loader screen for a second before shutting down again. I have no idea what happened here... It's really annoying. I've had so many issues with my EVO LTE in the past few months, it's ridiculous. I own two, and the other one is currently on it's way back from HTC after it's second warranty repair in as many months. This one is rooted running MeanBean. S-On if I remember right.
I would put a good charge on it overnight and try and power it on in the morning and see what happens. If you can keep it powered up, I'd run a RUU and go from there. If you continue to have issues, I'd look into getting the phone repaired or replaced.
Sent from my HTC EVO 4G LTE
I'm fairly certain the charge is good. It had only been off the charger a few hours, and it sat on my desk unused most of the day.
How old is the phone?
Sent from my HTC EVO 4G LTE
I'm not actually sure. I bought it on ebay a month ago when I had to send my other EVO LTE in for repairs.
Any other thoughts? Or if it's a hardware issue, any idea of what part to replace? I'm going to try charging it for a few hours and see if it changes, but I don't think that's it.
My wife had this trouble with another device, bottom line was it was due to a short/reset loop because of a Hardware issue.