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Statutory Warning : This post is SUPER long! May cause delusions, dehydration, rage towards Motorola and/or VZW or depression! For those who can't withstand this post, skip to the end for a one line summary.
So it has been over 8, dreadful and painful months with the DX2. And to dull this pain, I had you guys to follow and read up on. Great devs and their ROMs, Pepperm1nt, Nitro, the_guy_who_made_liberty (Oops, I dunno the name of the guy), Ryman222 for his Molten (which incidentally was my first ROM) and then comes mastafunk, aceoyame and the one and only Dragonzkiller!!! He was THE guy who let me have hope over the last few months (of course, with respect to my phone! If he was the sole reason I'd have hope in my life over the last few months then something is SERIOUSLY wrong with me... ).
There are many others like Moonshadow, TransX2, TravisdroidX2, iBolski (who was the inspiration for my BBB Moto attack), gaad0701, antp121 , Sandso9, ashclepdia(OMG! How did I forget you!) ad infinitum! All of you guys helped me have fun around in these forums and gave me numerous thanks as well. I am very grateful to you and will definitely miss you when I leave. So I'll still pop in every now and then so that I don't completely miss you guys!
Anyway, coming to the actual news! I got a Droid Incredible 2, currently being shipped by VZW with a back plate and a battery as well! Swell! Here is how this happened.
Over the last 1-2 weeks, I got very active in pursuing my Moto and VZW complaints. So, many phone calls, emails and chats have been exchanged. But in short, nothing significant emerged. Then I heard people complaining to VZW and getting a call from an engineer and being offered a Gnex!!! Naturally, I was jealous, but also inspired and motivated to attack VZW to score a new phone.
I got a call from VZW in response to my online complaint. I seized this opportunity to get in touch with a Tech support rep and elaborated and bemoaned about my phone's countless issues. She was sympathetic and TRIED to check if I could possibly get a different phone. Unfortunately I couldn't. BUT she said something that intrigued me! She said that I did not hit the threshold that would make me eligible to getting a different phone. I was told that I needed to order ONE more DX2 replacement device before I can get a different phone. You see, I only ordered one replacement so far. So I hatched a plan.
I ordered a second replacement DX2 (making it the third DX2 I had, the first being the one I purchased and the second and third being the replacements). I ordered it yesterday and I received it today.
Then, I didn't waste anytime tinkering and checking this phone. Instead I activated it and immediately called VZW claiming that this phone had all the issues my previous 2 phones had as well. They lied to you (Moto and VZW) so why not you lie as well! I told them I was not happy and that I was sure that getting another DX2 as a replacement will not help either as it seems to be an issue with all Droid X2's. I added that I was told if I had issues with this phone too, then they may be able to offer me a different model. She looked into it and said, YES, they can offer me a different model!!! Huzzah! Success, finally!
I went through the process and was told that I can have either the HTC Dinc2, the Motorola Droid 3 or the older Samsung Fascinate. Samsung fascinate!? Bleh! No thank you! Droid 3!!!??? Are you ****ing serious!!!??? It is like from one hell to another!!! Not only does it have a locked Bootloader, but it is not even confirmed to get ICS as of now! Plus, I will not go for Droid 3, purely on moral and ethical grounds. I will NOT be doing business with a company that plainly doesn't give a **** about its customers, like Motorola!
On the other hand, HTC has unlocked the Bootloader for the Dinc2 AND it has added Dinc2 to its ICS upgrade list!!! . Plus as per XDA forums, Dinc2 has LOADS of ICS ROMs. Now that is my sort of company!
So sign me up for a HTC Droid Incredible 2 I said to the customer care rep. And she did.
To others wanting to ditch this phone and get a new one like me, the following are some tips and tricks.
1. Complain to VZW. CALL Tech Support: 866-221-4096.Tell them all the faults of your phone you can think of. Refer to this list if you need help : http://forum.xda-developers.com/showpost.php?p=24528918&postcount=12
2. Tell them that you checked online forums and it appears that ALL DX2's have this problem. So, request them to give you a different device.
3. Now, if you had one or less replacements so far, you MAY not receive a different device. Still, try your best to push for it by stating the systematic issues with it and claiming that ALL DX2's have it. No harm in trying. If not, do what I did and order a replacement DX2 first. It won't cost you anything and you can order another replacement the very next day once you receive this one.
4. After you crossed the threshold of 2 or more replacements, repeat Step 1 and 2. Clearly mention that you have talked to a customer rep previously and that they told you that if you are still facing problems with the device, and if you have had significant replacements (the magic number is 2) then you can be considered/will be eligible to get a different device. Even though this may not have happened, the fact is true and I can confirm it. So, no harm in claiming that you were told as such. Repeat that you are sure and 100% positive that the problem won't be solved by a replacement DX2 and that you really want a different device.
5. After the VZW rep agrees, which I believe he/she will and should, go through your replacement options, choose the device you like best and proceed with ordering it as a replacement. Thank your lucky stars you reached this step. Go to your favorite church/temple/mosque/other spiritual place and pray/donate/do social or community service if you got REAL lucky and got a Gnex or may be even a Razr (though it is Craparola's Razr!!!)
6. Once your device arrives at home, close your eyes and return Craparola's DX2.
7. Profit! Sit back, relax and enjoy your new phone and the new found freedom it provides you!!!
The end!
Once again, I am glad I made SO many friends in this community. I am grateful for the entertainment, fun and thanks you guys gave me! I will pop in regularly and check up if Moto did anything right OR if you guys got CM9/ICS via DZK, some other dev or Moto!!!
May you survive this ****storm and hopefully emerge victorious by making Moto do what you want or be bailed out, like me, via VZW!
Cheers!!!
TL;DR? Well read this: Pained by Motorola and its DX2, I got bailed by VZW. Got myself a HTC Droid Incredible 2, yippee and Woohoo!
If Cspire had better lineup of phones then I would take the same route as I love to hack and fiddle with my devices. But I can't so I'm stuck with it. The phone itself is honestly the best I've had. I'm just disappointed that I can't toy around with it much.
bye...
it was a good run. gave me hope with all the work you did to try and get moto to fix this piece of ****. good luck in the VIVOW (sick codename btw) world. i would go for a dinc2 but my contracts up within the next month. thnks for the shoutout btw and you WILL be missed
EDIT:
i though about it for ten minutes... so why not give it a shot what phone number did you call? basic customer support?
Wish you would have done this a month ago! Oh well I'm happy with what i got now lol
Sandso9 said:
Wish you would have done this a month ago! Oh well I'm happy with what i got now lol
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What do you have now?
antp121 said:
it was a good run. gave me hope with all the work you did to try and get moto to fix this piece of ****. good luck in the VIVOW (sick codename btw) world. i would go for a dinc2 but my contracts up within the next month. thnks for the shoutout btw and you WILL be missed
EDIT:
i though about it for ten minutes... so why not give it a shot what phone number did you call? basic customer support?
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I guess it is a standard number.
I called Verizon Wireless Technical Support: 866-221-4096
UPDATE: My phone is being shipped! Overnight! But there is a god damn weekend in the middle, so I must wait till Monday!!! :/
Oh, CAN'T WAIT!!!
I picture MoonShadow-NM saying: "Patience, little grasshopper"!!!
By the way, all the time I was talking to the customer rep and then she said she can send me a different model device, my hand was shaking and I was giddy with excitement!!!
Enjoy and good for you. I have been currently watching swappa for another device. I agree with your post and you never know I will see what device I end up on next.
Yea I'm waiting on my BBB complaint right now. Its been only a couple days but I'm holding out hope that I can get something better. As it is now, I love this phone but all the problems make me want another kind. I have a year left on the contract and don't know when early upgrade is but I don't plan on buying another device outright.
litetaker said:
What do you have now?
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4s lol I'm pretty sure i told you this in the irc the other night didn't i?
Sandso9 said:
4s lol I'm pretty sure i told you this in the irc the other night didn't i?
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LOL!!!! XD XD !!
I keep forgetting!! D'oh! I had a funny feeling I asked you this already. Well now I know!!!
Well, Sandso9, I promise I will remember it this time!
Can't Wait till Monday! But I won't be home on Monday! Hope I can make FedEx leave it at a neighbor's location...
litetaker said:
LOL!!!! XD XD !!
I keep forgetting!! D'oh! I had a funny feeling I asked you this already. Well now I know!!!
Well, Sandso9, I promise I will remember it this time!
Can't Wait till Monday! But I won't be home on Monday! Hope I can make FedEx leave it at a neighbor's location...
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Good luck man your going to love that phone its so nice to escape the x2!
I was offered the Droid Incredible 2 as well, but sent it back. Rooting is complex, and S-Off? What is that? I read the sticky threads, and found out that you actually need to downgrade the phone to root it.
The phone is slow in comparison to the DX2, the stock launcher/homescreens are not customizable, no Bluetooth auto-answer, and I would not be able to tether it without paying another $30 for data that I am already grandfathered in for unlimited.
My phone was fine until I paired my Bluetooth headset, then all the issues started. I need a phone that can handle heavy Bluetooth usage and Bluetooth music listening.
I guess I will wait until August for my upgrade date.
y0himba said:
I was offered the Droid Incredible 2 as well, but sent it back. Rooting is complex, and S-Off? What is that? I read the sticky threads, and found out that you actually need to downgrade the phone to root it.
The phone is slow in comparison to the DX2, the stock launcher/homescreens are not customizable, no Bluetooth auto-answer, and I would not be able to tether it without paying another $30 for data that I am already grandfathered in for unlimited.
My phone was fine until I paired my Bluetooth headset, then all the issues started. I need a phone that can handle heavy Bluetooth usage and Bluetooth music listening.
I guess I will wait until August for my upgrade date.
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Yea If I'm only offered that I think I'll tell them to try harder, a lot harder. As if I'm going to take a device that has a smaller screen and was less money then what I bought my phone for.
YAY!
after much *****ing and crying to VZW, the lady offered me an early upgrade. not much to be excited for bc my contract was up june 18 but this weekend... the rezound is 50$. ordered and on its way! i told her all my problems with the phone, she asked her supervisor if i could get a different replacement. after she said no, (never had a replacement before) i asked if i could get an early upgrade. she said she had to ask her supervisor and 15 mins later she said i could! i then asked of i could have a free rezound she said no but i decided to spring because, well, I HATE THIS PHONE !! should be here by Tuesday if all goes well AND... i have off this week so a LOT of time to tinker. 50 bucks for one of the best vzw phones NOT made by CRAPorola? sign me up anyday. i guess this is goodbye dx2 family thanks to all the great devs we have (DZK, Ace, Nitro) the modders (motcher, MoonShadow, skwoodwiva) the themers (hedwig ) and the all around good people in this forum (Ash, Litetaker, BreatheALittle) ill pop back in every once in a while just to see if moto shapes up Good Luck in all your endeavors and hope you all are able to move past this phone
PS: Breathe i hope you do get the Rezound, that way we can fight, i mean share our passion for hockey some more lol
antp121 said:
after much *****ing and crying to VZW, the lady offered me an early upgrade. not much to be excited for bc my contract was up june 18 but this weekend... the rezound is 50$. ordered and on its way! i told her all my problems with the phone, she asked her supervisor if i could get a different replacement. after she said no, (never had a replacement before) i asked if i could get an early upgrade. she said she had to ask her supervisor and 15 mins later she said i could! i then asked of i could have a free rezound she said no but i decided to spring because, well, I HATE THIS PHONE !! should be here by Tuesday if all goes well AND... i have off this week so a LOT of time to tinker. 50 bucks for one of the best vzw phones NOT made by CRAPorola? sign me up anyday. i guess this is goodbye dx2 family thanks to all the great devs we have (DZK, Ace, Nitro) the modders (motcher, MoonShadow, skwoodwiva) the themers (hedwig ) and the all around good people in this forum (Ash, Litetaker, BreatheALittle) ill pop back in every once in a while just to see if moto shapes up Good Luck in all your endeavors and hope you all are able to move past this phone
PS: Breathe i hope you do get the Rezound, that way we can fight, i mean share our passion for hockey some more lol
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Good for you mate! I couldn't have gotten an early upgrade as my upgrade is April next year! Will thank you tomorrow as I ran out of thanks for today!
litetaker said:
Good for you mate! I couldn't have gotten an early upgrade as my upgrade is April next year! Will thank you tomorrow as I ran out of thanks for today!
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haha thanks man i guess ill see you around... i was planing on getting the dinc2 but she wouldnt give me one. so much for that l lol the rezound is a little thick for my liking but hey its got a hd screen, dual core, 4-****ing-G, gig o ram and to top it all off UNLOCKED BOOTLOADER!! WOOT.
litetaker said:
UPDATE: My phone is being shipped! Overnight! But there is a god damn weekend in the middle, so I must wait till Monday!!! :/
Oh, CAN'T WAIT!!!
I picture MoonShadow-NM saying: "Patience, little grasshopper"!!!
By the way, all the time I was talking to the customer rep and then she said she can send me a different model device, my hand was shaking and I was giddy with excitement!!!
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Click to collapse
Dude I had the EXACT same feeling when the person I bought my nexus from told me they put it on eBay with buy it now at 350(I am doing a split payment on it, so he put the nexus on for 350buy it now and extended bat for 100 that I pay for next week) and after he told me I refreshed the page and it wasn't showing up at first I was like seriously if someone got it in that 15seconds since he notified me it was ready I would have flipped lol
But for the whole two hours I was conversing with the guy my adrenaline was flowing for sure lmfao
Sent from my Galaxy Nexus using Tapatalk 2 Beta-5
y0himba said:
I was offered the Droid Incredible 2 as well, but sent it back. Rooting is complex, and S-Off? What is that? I read the sticky threads, and found out that you actually need to downgrade the phone to root it.
The phone is slow in comparison to the DX2, the stock launcher/homescreens are not customizable, no Bluetooth auto-answer, and I would not be able to tether it without paying another $30 for data that I am already grandfathered in for unlimited.
My phone was fine until I paired my Bluetooth headset, then all the issues started. I need a phone that can handle heavy Bluetooth usage and Bluetooth music listening.
I guess I will wait until August for my upgrade date.
Click to expand...
Click to collapse
The downgrade to root and s-off is a one time deal
Once u have s-off u root easily any build u want usually
That's how it was with my buddies incredible
It was actually a LOT easier than I expected it to be lol
Sent from my Galaxy Nexus using Tapatalk 2 Beta-5
litetaker said:
UPDATE: My phone is being shipped! Overnight! But there is a god damn weekend in the middle, so I must wait till Monday!!! :/
Oh, CAN'T WAIT!!!
I picture MoonShadow-NM saying: "Patience, little grasshopper"!!!
By the way, all the time I was talking to the customer rep and then she said she can send me a different model device, my hand was shaking and I was giddy with excitement!!!
Click to expand...
Click to collapse
I will be doing this on Tuesday when my replacement comes. I think I was too nice to them when I yelled at them on Thursday.
Sent from my DROID X2 using xda premium
Attention!
In light of all the posts that are deleted and/or closed due to many off-topic posts about what device a person should buy, I have created this official thread.
Although XDA is not a place to extensively talk about what device person should buy, some forums permit it. So to help keep the threads a little cleaner, you may post your questions here.
Granted there are other sites more into device reviews and comparisons, but in the interest of keeping some people happy, and to avoid getting posts deleted, this thread is created for people who have no idea what device to get.
In the end, you should still march your happy self to a shop, and play with the devices that are available. Only then will you be satisfied with your purchase.
Any posts elsewhere asking such questions, that should be in this thread, will still be deleted or closed. This includes posting multi-duplicated posts in several forums outside of official threads.
Thanks, and Hope you use this.
A gsm user should not buy photon, i am photon user and i`m planning to sell it as soon as possible. Made some research i`m gonna buy samsung galaxy S sgh T989
First Moscow Desire, Thank you!Since the announcment of possible Photon sequel there are at least 3 running threads on the same subject.
I'm mixed to be honest, the spec's on the new EVO are hot. The "reported" specs on the sequel Photon Q 4G LTE look hot also. Giving a choice, if the Photon keeps CDMA/GSM and kickstand, Photon it is!
anaragayevafr said:
A gsm user should not buy photon, i am photon user and i`m planning to sell it as soon as possible. Made some research i`m gonna buy samsung galaxy S sgh T989
Click to expand...
Click to collapse
Why should a gsm user avoid this phone? Ive been looking at it.
_atlien_ said:
Why should a gsm user avoid this phone? Ive been looking at it.
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Click to collapse
For prepaid gsm users. USSD codes not supported by the phone, and in my opinion ussd codes are very useful for us.
I just watched the press release for Samsung Galaxy S III (watched it twice matter fact) all I can say is DAMM!!!!!
www.thenextgalaxy.com
galaxy nexus III
This phone looks amazing. This phone reminds me a lot of iOS functionality.
HTML:
thenextgalaxy.com
Photon All the way
automatikdonn said:
Photon All the way
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Really? I love my Photon also, but there is crop of new hardware either out or coming out in the next month that makes Photon look like a toy! I'm not saying it bad, but if your going to upgrade, go top dog!
dsims7_2000 said:
Really? I love my Photon also, but there is crop of new hardware either out or coming out in the next month that makes Photon look like a toy! I'm not saying it bad, but if your going to upgrade, go top dog!
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Click to collapse
Until you're quad-core, I put MoPho up there with anything. There are kernels out to get 1.4ghz which on a tegra2 is more than adequate. For half (or better) the money Photon has HUGE value. SGS3 is right around the corner, though, and we have to expect that several other Quad's are right there with it. (obviously pertaining to US domestic carriers) Waiting is probably the best option, but if that is not an option, the MoPho is serious.
dsims7_2000 said:
Really? I love my Photon also, but there is crop of new hardware either out or coming out in the next month that makes Photon look like a toy! I'm not saying it bad, but if your going to upgrade, go top dog!
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Click to collapse
So, what do the new phones do that the Photon does not do in its size/form factor? I have all the memory and CPU power I need now. Wrt my Intel desktops, I reached the same point several years ago - a quad core 8GB box is more than I need. I understand that some people want more for (1) valid uses like gaming and simulation, (2) hobby purposes - just want to have the latest & I acknowledge as a geek that this is a valid reason!
Serious question - I carry an ultralight laptop (Win7), tablet (ICS) and a phone. My Photon's screen is perfectly sized for a phone and my pocket, but not big enough for other uses - BUT, my pockets are not big enough for a tablet. So, my phone is pocketable, while tablet and laptop go in the briefcase/bag.
IMHO, Android phones have peaked in terms of size/performance for a pocketable device. They are commodities now - what am I missing?
---------- Post added at 01:48 PM ---------- Previous post was at 01:38 PM ----------
mostregularpeople said:
Until you're quad-core, I put MoPho up there with anything. There are kernels out to get 1.4ghz which on a tegra2 is more than adequate. For half (or better) the money Photon has HUGE value. SGS3 is right around the corner, though, and we have to expect that several other Quad's are right there with it. (obviously pertaining to US domestic carriers) Waiting is probably the best option, but if that is not an option, the MoPho is serious.
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Click to collapse
Like your post. Agree.
But - what am I going do with a quad-core and a 4" screen? My second core is rarely used today! 1 or 2 cores seems to be plenty for a 4.x" screen. Battery tech is NOT keeping pace with more cores in a pocketable phone. Thoughts?
buy one htc hd 2 <--- this phone run all the OS
Photon would be great, until the *censored* upgraded the bootloader to a locked version, incapable of an OEM unlock.
I absolutely love my Photon 4G. By far the fastest phone I have ever owned. Especially with the Dual Core and the official ICS being released in Q4 from Motorola.
MB855 Custom rom on ISW11M
will the rom of MB855(Sprint) work on ISW11M(AU KDDI)?
is there any difference between the two? will the custom rom works on both device?
pls help
Moscow Desire said:
Attention!
In light of all the posts that are deleted and/or closed due to many off-topic posts about what device a person should buy, I have created this official thread.
Although XDA is not a place to extensively talk about what device person should buy, some forums permit it. So to help keep the threads a little cleaner, you may post your questions here.
Granted there are other sites more into device reviews and comparisons, but in the interest of keeping some people happy, and to avoid getting posts deleted, this thread is created for people who have no idea what device to get.
In the end, you should still march your happy self to a shop, and play with the devices that are available. Only then will you be satisfied with your purchase.
Any posts elsewhere asking such questions, that should be in this thread, will still be deleted or closed. This includes posting multi-duplicated posts in several forums outside of official threads.
Thanks, and Hope you use this.
Click to expand...
Click to collapse
GSIII 10char
Is a used Photon right for me?
Hey all...
I'm on Sprint and I have about 17 months left in my contract. I used to have a Samsung Galaxy S2, which I really liked, but I lost it and have had to go back to my old HTC Hero (yikes).
Anyways, so I was going to buy another Galaxy S2, seems like used ones go for around $225 - $250 on ebay, but then I realized that I'm planning a trip to Europe (Iceland and Germany) this summer, and my girlfriend has a CDMA phone (Verizon Galaxy S3, which is a great phone but too much $$$ for me to buy off-contract). I'm hoping to buy prepaid simcards in Iceland and Germany, so I can use data while I'm out and about (especially maps).
So it seems like the Photon is the only recent Android phone on Sprint that has GSM support, and it's a bit cheaper that the Galaxy S2 on eBay. From what I've read online, it seems like the phone is a good choice, with more or less the same specs and screen size as the Galaxy S2. Can anyone give me some advice?
The potential downsides I am worried about are:
The Photon is officially at EOL. (I don't care that much if it works well.)
It seems like there were some conflicting reports about whether the Photon supported GSM 1800? But more recent posts I've read seem to indicate using a prepaid simcard in Europe mostly just works (maybe with having to run a utility to tweak ASNs).
It might not ever get the ICS update. (I don't really care that much - I'm happy using Cyanogen or a similar ROM if I need to.)
It kind of seems from this forum like people are ditching this phone in droves.
Some people seem to think this phone is kind of unreliable.
As far as my usage, I mostly run fairly simple apps like maps, foursquare, nytimes and the web browser, but I like those apps to run fast. Games are not my top priority but I like them OK.
Are there any other GSM / "world" phones on Sprint that might be worth looking into?
Photon is very good one
i've been using this phone for 2 weeks, i've trying different ROMs, it's amazing how this phone is rock and fast.
the only problem that i've faced with it is when i unlocked it i've lost the 4G. no way to get it back as you want to use it with any GSM carries in the USA.
but anyone who lives out of US will not face this problem as he will not have to unlock it.
---------- Post added at 02:18 AM ---------- Previous post was at 02:08 AM ----------
Moreover, it supposed to be an official ICS for photon after 2 months and i'm waiting it.
Now all the available ICS for this phone have major bugs.
imo...
ive owned many android phones between me and my wife weve had pretty much every phone from sprint, using the upgrades every year.......she has a s2 i have a photon (atm)
her s2...unrooted stock has an amazing screen very vivid decently fast no lag from what ive seen, sprints 3g blows no 4g in my area and wifi ( my wifi router) blows major ballzack... you can buy one of these (s2) from bestbuy using an upgrade/or new 2yr agreement right now for $49.99.. the photon for $29.99.... the photon as long as it doesnt come loaded with the new ota is a amazing purchase for 29.99 with the ota expect to only be able to root for now until someone fingers unlocking out....but the photon is incredible fast when i first bought it running stock and no root i was amazed at how snappy and receptive it was.... everything loaded so fast (coming from a htc hero mind you ), net was loaded decentl;y quick and the screen was very bright... then i rooted unlocked and flashed roms....(even built a few) still photon impressed me any issues i had charge that puppy up sbf and start all over neverbrick if you would......so many options with from ics,jb,miui,aokp's,PA, **** man list goes on and on..........and with the future promise of a stoock ics the photon is one hell of a purchase.....however......
im up for an upgrade and im looking at the s3 intently....... but at same time im wanting to wait for the next best thing...thought would be the PQ but after reading and reading on the specs and what can be expected of/from it IJDK......thinking of getting away from motorola since they have been so uncooperative with unlocking the bootloader and system updates
I personally think no phone right now is a significant upgrade from the Photon, however my mind might change once the Note 2 or the next Nexus device comes out. A lot of current phones are using older gpus which aren't a big step up from the Tegra, however the new Adreno and Exynos GPUs are supposed to come out towards the end of the year which is a bit exciting.
I called Motorola this morning regarding ICS spoke to them for a while got transfered etc, anyways the lady I spoke to last said the update did not get cancelled however for all I know she could have just told me that so I would shut up. She did also say she sent out a message to the delevopers regarding my concern. I told her about how Im not the only one with this issue and how theres more of us that have been waiting and we are about to give up hope. Do me a favor call them up 1-800-734-5870 lets jam their lines with our concern and HOPEFULLY they will actually start taking care of their customers.
I sent this email on the support page. I don't know if it will help any, but I guess it's worth a shot.
To Whom It May Concern,
My name is xxxxxxxxxx. I am a xx year old college student in xxxxxxx. My whole family (myself, my mother and father, and my sister) are on the same plan with Sprint. When our contract was up for renewal in the spring of 2012, I was the one who did all the research on phones for all of us to upgrade to. I extensively researched all of the options that Sprint offered at the time.
The biggest criterion that needed to be met was that the phone would be upgraded to Android 4.0 at least eventually. I wound up narrowing it down to the two options of the Motorola Photon 4g and the Samsung Epic 4g touch. When we got to the store to physically see the phones, I was still on the fence. What ended up tipping me over to the Photon side was the Sprint employees. The employees at Sprint recommended the Photon and my whole family decided to go with this phone. The phone is an excellent piece of technology and I have not regretted this decision in most regards.
I have, however, regretted the decision in one big way. Today I read the XDA Developers forums for the Photon 4g and was informed that the Photon was not going to get an upgrade. And I would like to make it known that this is NOT acceptable.
My family and I bought this phone on the premise that it would be getting Android 4.0. Were it not for this promise that was made by YOU, Motorola Mobility, this phone would not have even been in contention, and you would have lost out on a sale of 4 phones. But, as it was, the phone was to be updated to ICS.
But you reneged on that promise today. It turns out you lied to the masses and likely got many people to buy your phones because they met the criterion of an upgrade to ICS. You didn't deliver a full product.
Consider the following scenario: You buy a new car. This new car includes a wonderful warranty that protects you of any manufacturer defects for a certain period of time. A month after you drive the car off the lot, it breaks down and you need that warranty. But the company refuses to pay for your car to be fixed. The company did not deliver a full product that included all the promises made about it. This would NEVER be acceptable. But yet, it is somehow acceptable for you to go back on your promise to upgrade our phones to ICS.
There is still a large community of people who use the Photon 4G and are loyal to the phone. They all want ICS. But it's not coming.
In the future, my family and I will take these empty promises into consideration when getting new phones. It will certainly negatively affect the chances of us EVER purchasing a Motorola phone again.
Thanks,
xxxxxxxxxxxxxx
Hello friends!
This really sucks!!
6 months before, when I've bought Photon, Motorola officially stated that "Motorola Photon MB855 will get ICS update in Q3 2012", few months later they wrote that "ICS update will be ready in Q4", and now they simply cancelled rollout!
What kind of liars they are??
This is not just UNFAIR, this is FRAUD!
I've waited for so long, and now they say that I'm a fool!! And not me, also lots of people who use Photons and Atrixes!!
Dammit!
What can we do??
Ramonsterator said:
What can we do??
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Don't replace the photon with another Motorola when you upgrade.
I can't tell you how disappointed I am as well. And that's me being incredibly charitable.
Sent from my MB855 using Tapatalk 2
John Kotches said:
Don't replace the photon with another Motorola when you upgrade.
I can't tell you how disappointed I am as well. And that's me being incredibly charitable.
Sent from my MB855 using Tapatalk 2
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Well, I am VERY disappointed!!
Cause I've bought Atrix HD - used for a 5 minutes and... sold it out! Cause it badly lays in hand. And Photon. Photon is just perfect,
it's kickstand is magnificent not only to put it on table, but also to safely hold it in a hand.
****, how can phone, which was released only a year ago, already abandoned??
I have idea - we should write to Motorola Mobility support that cancelling ICS update is fraudulent,
and tell em to give us at least ICS tegra2 drivers for our developers!!
Ramonsterator said:
Well, I am VERY disappointed!!
Cause I've bought Atrix HD - used for a 5 minutes and... sold it out! Cause it badly lays in hand. And Photon. Photon is just perfect,
it's kickstand is magnificent not only to put it on table, but also to safely hold it in a hand.
****, how can phone, which was released only a year ago, already abandoned??
I have idea - we should write to Motorola Mobility support that cancelling ICS update is fraudulent,
and tell em to give us at least ICS tegra2 drivers for our developers!!
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Click to collapse
I'd be happy with them unlocking bootloaders but not breaking 4G -- then we can use a community ROM or perhaps CM10 or... You get the point though.
This sucks. I'm stuck with this POS phone that won't get upgraded because the insurance company didn't have any more of my Nexus S4g in stock. My S4g was an older phone and still got JB. How the hell can they expect people to continue to buy their products when they just throw the owner's under the bus.
I see a huge lawsuit happening
Sent from my MB855 using xda app-developers app
Ramonsterator said:
****, how can phone, which was released only a year ago, already abandoned??
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Click to collapse
It was EOL'd six months after it was released. Not happy with it but we were lucky to get any updates after January.
fatalstripes said:
I see a huge lawsuit happening
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its going to be difficult to do a class action lawsuit in the U.S. due to limits imposed by the Supreme Court. That was really one of the few ways of litigation to get the attention of companies. Its just too expensive for an individual consumer to take on a large company in anything other than small claims court.
On the other-hand, having Motorola defend a couple thousand small claims cases (some of which cannot be done by attorneys) will quickly become more expensive for them than the original ICS rollout.
It would be difficult to show that MM broke any contract by not providing ICS (dont think there are any guarantees for a software update), but it should be easy to prove that they materially harmed consumers with the 2.3.5 update from 2.3.4 that locked bootloaders.
John Kotches said:
I'd be happy with them unlocking bootloaders but not breaking 4G -- then we can use a community ROM or perhaps CM10 or... You get the point though.
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F'ing this, so hard. I'm talking Long Dong Silver on a t-shirt of blow hard. I'm talking Stallone in Rambo hard. I'm talking Hard Knock Life Volume 1, 2 and 3. I'm talking Hard. I hate Motorola, and I hope someone farts in the office and its unbearable.
It would need to be approached by the State Attorney General's offices...with the position that in 2010 Moto Mob committed to upgrades as part of the Android Upgrade Alliance...and thereby profited from consumer's based on the public affirmation & marketing that Moto was committed to upgrade the devices they sold during that time.
Since the AG often acts to protect their states constituents...that would put a whole heap of pressure on Moto. Besides some major news outlet picking up the story, that's about our only shot...
Didnt google state that all android devices get updates including operating system updates for 2 yrs or did i miss read that?
Sent from my MB855 using xda app-developers app
dorelse said:
It would need to be approached by the State Attorney General's offices...with the position that in 2010 Moto Mob committed to upgrades as part of the Android Upgrade Alliance...and thereby profited from consumer's based on the public affirmation & marketing that Moto was committed to upgrade the devices they sold during that time.
Since the AG often acts to protect their states constituents...that would put a whole heap of pressure on Moto. Besides some major news outlet picking up the story, that's about our only shot...
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Try and find any official word on the Android Upgrade Alliance. I looked for two hours and found nothing after the Google I/O announcement.
That doesnt surprise me
Sent from my MB855 using xda app-developers app
Lokifish Marz said:
Try and find any official word on the Android Upgrade Alliance. I looked for two hours and found nothing after the Google I/O announcement.
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http://googleblog.blogspot.de/2011/05/android-momentum-mobile-and-more-at.html
"So today we’re announcing that a founding team of industry leaders, including many from the Open Handset Alliance, are working together to adopt guidelines for how quickly devices are updated after a new platform release, and also for how long they will continue to be updated. The founding partners are Verizon, HTC, Samsung, Sprint, Sony Ericsson, LG, T-Mobile, Vodafone, Motorola and AT&T, and we welcome others to join us. To start, we're jointly announcing that new devices from participating partners will receive the latest Android platform upgrades for 18 months after the device is first released, as long as the hardware allows...and that's just the beginning. Stay tuned for more details."
As you can see the official google blog post is May 10, 2011.
Photon was officially released July 31, 2011 and thus would have qualified as a "new device" at the time of the May 10, 2011 official blogpost.
Other than the I/O announcement and press release you linked there's nothing from any of the "Update Alliance" partners after that. Find anything dated 2012.
after the I/O I dont think it was officially mentioned again.
Note how they say they'll do it if the "hardware allows." We know it will work but they'll use that as some copout!
If MOTO is reading about our rage on no ICS, they will count how many people are disappointed. Based on the number of reply in multiple threads here, it appears only few of us are fuming.
In the age of twitter, facebook and google+, we should be able to force Moto to treat the customers with respect and atleast keep their promise !
but .. numbers count.
Hi All!
Basically, I am looking at buying one of these little beauties... (Motorola Atrix UK Model)
I'm kind of collecting phones and I intend on making one of these my next daily driver... The specs look good; plenty of development goes on so it's looking good...
Only a couple of things I wish to know if possible...
1. I see quite a few on eBay have faulty digitizers, after some research I see this is a pretty common fault with this device, my main question is this: - "If I were to get a digitizer replaced professionally / or I replaced it as I have done previously on HTC's, how long would it be approximately before I need to do this again?" Does this keep occurring say 6months down the line? Or was this a one off due to a faulty batch of digitizers at Motorola Factories once upon a time?
2. Are there any other common faults I should look out for or expect..?
Thanks very much for any reply!
Cheers, Adam.
nobody got any input? :S
Does everybody just sell them as soon as they get the digitizers replaced? Therefore not knowing if it happens again down the line..?
OK.. It took a massive effort for Motorola to fix the digitizer about 6 months ago for me since the capacitance buttons stopped working and the screen kept getting stuck in between. 6 months later (ie. NOW), the digitizer is playing up again and I now have about 1cm worth of "dead area" about 3/4 of the way up that does not respond to touch anymore. I would highly recommend people against buying this phone (new or second hand) because of these stupid issues.
It isn't that hard of a fix really. I've replaced more than a few and one was because of the dead area issue. It is fine after a few months.
Will it occur again? I have no way to know. It took over nine months and a crack in the screen to get it to act up in the first place. So I guess time will tell.
The replacements cost around 30 bucks and if you get one of the ones linked the frame digitizer is already mounted to the frame.
Search youtube for Atrix 4g teardown and you will find more than a few adequate tutorials.
http://www.ebay.com/sch/i.html?_fro...=Motorola+Atrix+4G+MB860+digitizer+with+frame
I love my Atrix so much that our Family has 6 of them. All daily drivers for people that range from a techie, business professional, housewife, teenager, a senior and a youngster. We are all very satisfied. Some of us use the docks and those are all good too. No one has a car dock, so I won't speak for that.
I will replace mine if the Note2 is as awesome as depicted. But unless something like that comes out there's no better phone imho.
Well I gotta say thanks soo much guys for the replies
Very mixed messages there but as I understand it, if I buy one with replacing the digitizer in mind and am quite competent in doing that then its deffo a good phone to buy
Thinking of buying one of these if anybody has an opinion please please let me know!?: -
http://www.ebay.co.uk/itm/NEW-UNLOCKED-GSM-MOTOROLA-ATRIX-4G-MB860-BLACK-PHONE-ANDROID-1-YEAR-WARRANTY-/110857791801?pt=Cell_Phones&hash=item19cfa3a939
Cheers! Adam.
My suggestion for you: Don't buy it!
My Atrix digitizer spoilt 3 times in a year. It's been stable after my last replacement (about 2-3 months ago), but at the rate that it failed me before, I really doubt if it can last any longer. Therefore, I highly recommend you not to involve with this crappy piece of product.
Don't buy an Atrix. Nearly everyone in this forum will confirm this. Motorola gives a SH** on the Atrix just got my Atrix repaired at moto and it came back with wrong placed LED, scratch on the back and without camera lens. Just try out the Galaxy nexus..nice phone.
Hope I helped
Sent from my MB860 using xda app-developers app
For your own sanity DO NOT BUY AN ATRIX
Also I have had 3 different Motorola phones that have lost the sound on the ear piece.
Failures of our beloved Atrix:
On 3 Atrix phones
Atrix #1 (new) broken ear piece 10 months in.
Atrix #2 (replacement) broken digitizer after 5 months of use.
Atrix #3 (new) broken digitizer and Bluetooth 14 months in.
Avoid motofail.
Sent from my MB860 using xda premium
On the downside, I still haven't figured it out how to prevent my Rezound from burning like a redhead in a bikini at the beach. On the upside, Verizon was very nice to me and gave me an upgrade a year early, so I ordered the GSIII. So long sunburnt redhead, hello tall, blond, companion with large parts made of plastic!
Everyone in the forums has been super awesome, and I love all you devs who've made my Rezound experience tolerable! I get to keep my Rezound, so I'll still be around to check in and see what comes down the pipe, and if I can finally get decent battery life (so I can either give it to my sister or sell it).
Who are you again?
SirSigma said:
Who are you again?
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Nobody important at all. Not a dev. Just a user who is appreciate of XDA and its members.
ETA: Also, that was kind of unnecessarily aggressive.
Sorry, I just wasn't sure if I recognized you or if you were just a lurker. Plenty of users have "wolf" in their usernames and it's kind of easy to lose track.
So uh... no hard feelings, I guess.
Hm, on-topic contributing discussion to this thread... how easy would you say it was to deal with Verizon on having a burning Rezound then? Verizon was voted amongst a top 5 worst customer service companies I saw a few weeks ago and thought they didn't really deserve a place there.
SirSigma said:
Sorry, I just wasn't sure if I recognized you or if you were just a lurker. Plenty of users have "wolf" in their usernames and it's kind of easy to lose track.
So uh... no hard feelings, I guess.
Hm, on-topic contributing discussion to this thread... how easy would you say it was to deal with Verizon on having a burning Rezound then? Verizon was voted amongst a top 5 worst customer service companies I saw a few weeks ago and thought they didn't really deserve a place there.
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No hard feelings at all.
As for your question, actually, I've had nothing but pleasant customer service interactions with them. I've been through 4 or 5 replacement Rezounds, each time they were helpful and quickly sent me a new one. The last two times I asked for a different phone, but they would only exchange it for a Razr or something equally bad. This time I managed to convince them to let me upgrade early. My general rule with Verizon customer service is that if at first you dont succeed, try try try again. Often it just takes getting to the right supervisor who will approve it. I've gotten early upgrades several times (recurring GPS issues with my Droid 2 and X led to an early upgarde to my Rezound). This is my phone history:
Droid 1 => Droid 2 (they were supposed to replace the Droid 1, didnt have any in stock, so I got a Droid 2) => Droid X (recurring GPS problems on Droid 2 so they switch my warranty replacement to an X) => Droid X2 (regular upgrade) => Droid X (X2 was so bad I sold it [for $550]) => Rezound (Droid X had same recurring GPS issues as Droid 2, they gave me early upgrade) => GS3 (all sorts of issues, from overheating to loose screens to non functioning touchscreen [depending on the return])
Good luck OP! I'm sad to see a reasonable person leave the Rez crowd. I just bought one off a fella techie chick from out of state. Came with lotsa goodies too.
My VZ cust service has been good for the most part. It only took me 2 phone calls late last year to be given Unlimited Data with Unlim Hotspot packages on both my Thunderbolt phones at the time.
See ya around!
Sent from my HTC Rezound, rooted with S-OFF on Verizon's periodically blazing fast and mostly reliable 4G LTE Network
SirSigma said:
Who are you again?
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I was wondering the same thing.
Well, goodbye I guess. I never knew who you were so I couldn't get you into the wolf pack.
hey must be related to wolf with that name
yojoe600 said:
hey must be related to wolf with that name
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We have like 10 wolves in the Rezound section.
GrayTheWolf said:
We have like 10 wolves in the Rezound section.
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My actual first name is a translation of wolf. Hence the username. I come by it honestly . And Gray, you may not know who I am, because I only posted occasionally, but I know you and your work as a Dev has been awesome, so thanks!
I'm going to check back in here from time to time to see if I can get my Rezound up to sellable status. Who knows? My sunburt redhead may eventually learn how to use sunblock (I'm really stretching this metaphor aren't I?)
It took me forever but I think I just realized.. "so long and thanks for all the fish" That's a line from hitchhikers guide to the galaxy correct?
Sent from my ADR6425LVW using xda app-developers app
famouscollin said:
It took me forever but I think I just realized.. "so long and thanks for all the fish" That's a line from hitchhikers guide to the galaxy correct?
Sent from my ADR6425LVW using xda app-developers app
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Indeed it is! It is both a line from the first book as well as the title of the fourth book.
I have recently ditched the Rezound also, I was getting tired of the shoddy build quality of it and the poor battery life, so I decided to get a used Galaxy Nexus off of ebay for about $200 since I was considering getting one before I get the Rezound anyway. It took me a little while to get used to it at first because a fair amount of things are a lot different (such as OCing and the screen calibration) but all in all its a good phone. I have pretty much everything settled with it (running Friday's CM10 nightly with Franco's kernel clocked at 1.8 GHz), but I do miss the beautiful screen on the Rezound yet I don't miss how it annihilated my battery. I may keep my Rezound for a little while just to see how the JB build come along but in the end I'm probably going to sell it to help pay for the Gnex.
Keep up the great work guys, I'll probably see you around these parts.