I called Motorola this morning regarding ICS spoke to them for a while got transfered etc, anyways the lady I spoke to last said the update did not get cancelled however for all I know she could have just told me that so I would shut up. She did also say she sent out a message to the delevopers regarding my concern. I told her about how Im not the only one with this issue and how theres more of us that have been waiting and we are about to give up hope. Do me a favor call them up 1-800-734-5870 lets jam their lines with our concern and HOPEFULLY they will actually start taking care of their customers.
I sent this email on the support page. I don't know if it will help any, but I guess it's worth a shot.
To Whom It May Concern,
My name is xxxxxxxxxx. I am a xx year old college student in xxxxxxx. My whole family (myself, my mother and father, and my sister) are on the same plan with Sprint. When our contract was up for renewal in the spring of 2012, I was the one who did all the research on phones for all of us to upgrade to. I extensively researched all of the options that Sprint offered at the time.
The biggest criterion that needed to be met was that the phone would be upgraded to Android 4.0 at least eventually. I wound up narrowing it down to the two options of the Motorola Photon 4g and the Samsung Epic 4g touch. When we got to the store to physically see the phones, I was still on the fence. What ended up tipping me over to the Photon side was the Sprint employees. The employees at Sprint recommended the Photon and my whole family decided to go with this phone. The phone is an excellent piece of technology and I have not regretted this decision in most regards.
I have, however, regretted the decision in one big way. Today I read the XDA Developers forums for the Photon 4g and was informed that the Photon was not going to get an upgrade. And I would like to make it known that this is NOT acceptable.
My family and I bought this phone on the premise that it would be getting Android 4.0. Were it not for this promise that was made by YOU, Motorola Mobility, this phone would not have even been in contention, and you would have lost out on a sale of 4 phones. But, as it was, the phone was to be updated to ICS.
But you reneged on that promise today. It turns out you lied to the masses and likely got many people to buy your phones because they met the criterion of an upgrade to ICS. You didn't deliver a full product.
Consider the following scenario: You buy a new car. This new car includes a wonderful warranty that protects you of any manufacturer defects for a certain period of time. A month after you drive the car off the lot, it breaks down and you need that warranty. But the company refuses to pay for your car to be fixed. The company did not deliver a full product that included all the promises made about it. This would NEVER be acceptable. But yet, it is somehow acceptable for you to go back on your promise to upgrade our phones to ICS.
There is still a large community of people who use the Photon 4G and are loyal to the phone. They all want ICS. But it's not coming.
In the future, my family and I will take these empty promises into consideration when getting new phones. It will certainly negatively affect the chances of us EVER purchasing a Motorola phone again.
Thanks,
xxxxxxxxxxxxxx
Hello friends!
This really sucks!!
6 months before, when I've bought Photon, Motorola officially stated that "Motorola Photon MB855 will get ICS update in Q3 2012", few months later they wrote that "ICS update will be ready in Q4", and now they simply cancelled rollout!
What kind of liars they are??
This is not just UNFAIR, this is FRAUD!
I've waited for so long, and now they say that I'm a fool!! And not me, also lots of people who use Photons and Atrixes!!
Dammit!
What can we do??
Ramonsterator said:
What can we do??
Click to expand...
Click to collapse
Don't replace the photon with another Motorola when you upgrade.
I can't tell you how disappointed I am as well. And that's me being incredibly charitable.
Sent from my MB855 using Tapatalk 2
John Kotches said:
Don't replace the photon with another Motorola when you upgrade.
I can't tell you how disappointed I am as well. And that's me being incredibly charitable.
Sent from my MB855 using Tapatalk 2
Click to expand...
Click to collapse
Well, I am VERY disappointed!!
Cause I've bought Atrix HD - used for a 5 minutes and... sold it out! Cause it badly lays in hand. And Photon. Photon is just perfect,
it's kickstand is magnificent not only to put it on table, but also to safely hold it in a hand.
****, how can phone, which was released only a year ago, already abandoned??
I have idea - we should write to Motorola Mobility support that cancelling ICS update is fraudulent,
and tell em to give us at least ICS tegra2 drivers for our developers!!
Ramonsterator said:
Well, I am VERY disappointed!!
Cause I've bought Atrix HD - used for a 5 minutes and... sold it out! Cause it badly lays in hand. And Photon. Photon is just perfect,
it's kickstand is magnificent not only to put it on table, but also to safely hold it in a hand.
****, how can phone, which was released only a year ago, already abandoned??
I have idea - we should write to Motorola Mobility support that cancelling ICS update is fraudulent,
and tell em to give us at least ICS tegra2 drivers for our developers!!
Click to expand...
Click to collapse
I'd be happy with them unlocking bootloaders but not breaking 4G -- then we can use a community ROM or perhaps CM10 or... You get the point though.
This sucks. I'm stuck with this POS phone that won't get upgraded because the insurance company didn't have any more of my Nexus S4g in stock. My S4g was an older phone and still got JB. How the hell can they expect people to continue to buy their products when they just throw the owner's under the bus.
I see a huge lawsuit happening
Sent from my MB855 using xda app-developers app
Ramonsterator said:
****, how can phone, which was released only a year ago, already abandoned??
Click to expand...
Click to collapse
It was EOL'd six months after it was released. Not happy with it but we were lucky to get any updates after January.
fatalstripes said:
I see a huge lawsuit happening
Click to expand...
Click to collapse
its going to be difficult to do a class action lawsuit in the U.S. due to limits imposed by the Supreme Court. That was really one of the few ways of litigation to get the attention of companies. Its just too expensive for an individual consumer to take on a large company in anything other than small claims court.
On the other-hand, having Motorola defend a couple thousand small claims cases (some of which cannot be done by attorneys) will quickly become more expensive for them than the original ICS rollout.
It would be difficult to show that MM broke any contract by not providing ICS (dont think there are any guarantees for a software update), but it should be easy to prove that they materially harmed consumers with the 2.3.5 update from 2.3.4 that locked bootloaders.
John Kotches said:
I'd be happy with them unlocking bootloaders but not breaking 4G -- then we can use a community ROM or perhaps CM10 or... You get the point though.
Click to expand...
Click to collapse
F'ing this, so hard. I'm talking Long Dong Silver on a t-shirt of blow hard. I'm talking Stallone in Rambo hard. I'm talking Hard Knock Life Volume 1, 2 and 3. I'm talking Hard. I hate Motorola, and I hope someone farts in the office and its unbearable.
It would need to be approached by the State Attorney General's offices...with the position that in 2010 Moto Mob committed to upgrades as part of the Android Upgrade Alliance...and thereby profited from consumer's based on the public affirmation & marketing that Moto was committed to upgrade the devices they sold during that time.
Since the AG often acts to protect their states constituents...that would put a whole heap of pressure on Moto. Besides some major news outlet picking up the story, that's about our only shot...
Didnt google state that all android devices get updates including operating system updates for 2 yrs or did i miss read that?
Sent from my MB855 using xda app-developers app
dorelse said:
It would need to be approached by the State Attorney General's offices...with the position that in 2010 Moto Mob committed to upgrades as part of the Android Upgrade Alliance...and thereby profited from consumer's based on the public affirmation & marketing that Moto was committed to upgrade the devices they sold during that time.
Since the AG often acts to protect their states constituents...that would put a whole heap of pressure on Moto. Besides some major news outlet picking up the story, that's about our only shot...
Click to expand...
Click to collapse
Try and find any official word on the Android Upgrade Alliance. I looked for two hours and found nothing after the Google I/O announcement.
That doesnt surprise me
Sent from my MB855 using xda app-developers app
Lokifish Marz said:
Try and find any official word on the Android Upgrade Alliance. I looked for two hours and found nothing after the Google I/O announcement.
Click to expand...
Click to collapse
http://googleblog.blogspot.de/2011/05/android-momentum-mobile-and-more-at.html
"So today we’re announcing that a founding team of industry leaders, including many from the Open Handset Alliance, are working together to adopt guidelines for how quickly devices are updated after a new platform release, and also for how long they will continue to be updated. The founding partners are Verizon, HTC, Samsung, Sprint, Sony Ericsson, LG, T-Mobile, Vodafone, Motorola and AT&T, and we welcome others to join us. To start, we're jointly announcing that new devices from participating partners will receive the latest Android platform upgrades for 18 months after the device is first released, as long as the hardware allows...and that's just the beginning. Stay tuned for more details."
As you can see the official google blog post is May 10, 2011.
Photon was officially released July 31, 2011 and thus would have qualified as a "new device" at the time of the May 10, 2011 official blogpost.
Other than the I/O announcement and press release you linked there's nothing from any of the "Update Alliance" partners after that. Find anything dated 2012.
after the I/O I dont think it was officially mentioned again.
Note how they say they'll do it if the "hardware allows." We know it will work but they'll use that as some copout!
If MOTO is reading about our rage on no ICS, they will count how many people are disappointed. Based on the number of reply in multiple threads here, it appears only few of us are fuming.
In the age of twitter, facebook and google+, we should be able to force Moto to treat the customers with respect and atleast keep their promise !
but .. numbers count.
Related
Good news for everyone, as long as you read this forum you have the same dream of Photon 4G getting an update to ICS.
Well the official report is at Android Central, go ahead and check it out. I cant post url yet sorry, trust me you wont regret it.
Says rolling out in Q3, thats going to seem like forever.
Before the official rollout we would have a rather solid or even official cm9. not excited at all. And Q3, yes it seems like forever...
Sent from my MB855 using XDA App
Q3 is very far. Should be available Q2 at the very latest.
It makes me wonder just how big the development staffs at the developers are. Especially since the devices are very similar and we are getting a CM9 port, which is ICS, in developer spare time.
Q3 is light years away.
I imagine Sprint will have some other compelling ICS phones well before then.
frozndevl said:
It makes me wonder just how big the development staffs at the developers are. Especially since the devices are very similar and we are getting a CM9 port, which is ICS, in developer spare time.
Click to expand...
Click to collapse
Haha not as much as it should be. Have you looked at the total number of phones Motorola supports? There is like a gazillion phones. What all manufacturers need to do is limit the amount of phones they produce in such a short period. There is no need to make a Droid Razr when a Droid RAZR MAXX beats the Droid RAZR in every way and has a huge ass battery that can lasts for a long time on 4G LTE.
Basically Motorola is killing their own product by producing a product that is way better 2 months later which is bad business. Motorola should have just released just the RAZR MAXX and not waste any money and resources on a useless RAZR.
Same goes for Samsung and their Galaxy S II lines. AT&T first came out with the SGSII in Oct 2011, then a month later a SGSII Skyrocket with LTE in Nov 2011 and then finally a SGSII HD coming out in April 2012. Why need 3 variants of the same model? To me its just a waste of resources and money.
I just saw this @ Facebook
http://www.motorola.com/blog/2012/02/15/update-motorola-ice-cream-sandwich-news/
ronnienyc said:
Q3 is light years away.
I imagine Sprint will have some other compelling ICS phones well before then.
Click to expand...
Click to collapse
I'm with you on that one. I will be able to upgrade by then so i'll probably be looking at other ICS devices. GNex would be nice.
ehh by the time q3 comes around, there will be different phones to choose from. have been sitting on my upgrade for over half a year -_-
https://forums.motorola.com/pages/00add97d6c
thought this might bring some smiles
Sent from my MB855 using XDA Premium App
yea by then moto will have some new ics-rockin, LTE slammin device out :/
lookin at around sept on a good note if its not delayed :O
Ya beat me to the punch! I just read it on Engadget
Although 3rd Quarter 2012 ... I will probably have a new phone by then.
This is to respond to post#7:
Agreed with you. They need to re-structure their business. That is how Apple capture the market. Really, they are driving their engineering team "NUTS" by doing it the way they are doing now. They should just have concentrate on a couple model.
ICS became available officially on 14 November 2011. Developers had it way before that.
3rd Q 2012 , This is approximate a year after, if they even hold to that timetable.
I thought Samsung sucked with updates!
Jeff_in_LA said:
ICS became available officially on 14 November 2011. Developers had it way before that.
3rd Q 2012 , This is approximate a year after, if they even hold to that timetable.
I thought Samsung sucked with updates!
Click to expand...
Click to collapse
Er, correct me if I'm wrong. Unless were talking fiscal Q3 2012. Q3 2012 is Jul-Sep 2012. So it could come anytime in that time span.
Jeff_in_LA said:
ICS became available officially on 14 November 2011. Developers had it way before that.
3rd Q 2012 , This is approximate a year after, if they even hold to that timetable.
I thought Samsung sucked with updates!
Click to expand...
Click to collapse
Now that the government has approved of the Motorola Mobility sale to Google, it is time for Google to shape up Motorola and tell them to stop releasing so many damn devices.
After reading the article below about a Moto exec blaming Google for slow Android updates because of the hardware, it got me thinking that part of the blame has to be on Google and not just the manufacturers.
http://news.cnet.com/8301-30686_3-5...exec-blames-slow-android-updates-on-hardware/
What Google needs to do in future releases is to provide the next Android code base to more than one chipset that is used for the flagship phone and provide the code to the Android partners months in advance. There should be Android code on a TI OMAP chip set, Qualcomm chipset and Nvidia Tegra chipset so that development can go faster. It is ridiculous to have to wait a year for an upgrade that should take longer than 3-4 months.
ericdabbs said:
Now that the government has approved of the Motorola Mobility sale to Google, it is time for Google to shape up Motorola and tell them to stop releasing so many damn devices.
After reading the article below about a Moto exec blaming Google for slow Android updates because of the hardware, it got me thinking that part of the blame has to be on Google and not just the manufacturers.
http://news.cnet.com/8301-30686_3-5...exec-blames-slow-android-updates-on-hardware/
What Google needs to do in future releases is to provide the next Android code base to more than one chipset that is used for the flagship phone and provide the code to the Android partners months in advance. There should be Android code on a TI OMAP chip set, Qualcomm chipset and Nvidia Tegra chipset so that development can go faster. It is ridiculous to have to wait a year for an upgrade that should take longer than 3-4 months.
Click to expand...
Click to collapse
why should google be held to that standard? microsoft doesnt have to make drivers for all the motherboard, graphics cards etc... if that company wants to make a device thats got different hardware and design then its up to them to make sure its up to snuff.
roadster92 said:
This is to respond to post#7:
Agreed with you. They need to re-structure their business. That is how Apple capture the market. Really, they are driving their engineering team "NUTS" by doing it the way they are doing now. They should just have concentrate on a couple model.
Click to expand...
Click to collapse
Sprint restructure? Really? Thats as funny as a $2.00 crackhead hooker on Martin Luther King Blvd at 4:00AM in South Central LA going to Church the next day and finding the Holy Ghost!
Please, look at the phones they had available before? Lets not mention WiMax! The business model at Sprint is lay back and hide and don't take risk so we don't loose are jobs!! And the funny thing is, Sprint has more money than the other 3 cullular carries COMBINED, they can afford to take risk!!!
If you want, I can tell you about Sprints money!!!! (Or you can just go to the FTC and read about the ENTIRE nextel merger!)
dsims7_2000 said:
Sprint restructure? Really? Thats as funny as a $2.00 crackhead hooker on Martin Luther King Blvd at 4:00AM in South Central LA going to Church the next day and finding the Holy Ghost!
Please, look at the phones they had available before? Lets not mention WiMax! The business model at Sprint is lay back and hide and don't take risk so we don't loose are jobs!! And the funny thing is, Sprint has more money than the other 3 cullular carries COMBINED, they can afford to take risk!!!
If you want, I can tell you about Sprints money!!!! (Or you can just go to the FTC and read about the ENTIRE nextel merger!)
Click to expand...
Click to collapse
Read the annual reports
Sprint had ($3.5B) net loss in 2010
Verizon had $2.5B net income in 2010
Sprint can't do a lot...
[Note]: In order to combat the unprecedented amount of off-topic drivel in this thread (btw, kudos to the Droid X2 community, you are da best at this ) I am going to, as always, link new updates to the OP so that you may directly jump to relevant posts and ignore the noise. I am also going to update the title of the thread with the date of the latest update so that you guys may be able to keep up-to-date. Thanks! - Litetaker \m/
__________________________________________________
UPDATES SECTION:
7>> This is the final straw! Motorola had the nerve to give me an abysmal response to my BBB complaint, today. Read it and my rebuttal here:http://forum.xda-developers.com/showpost.php?p=26423420&postcount=287
7>> Just got off the phone and managed to snag a HTC Droid Incredible 2 replacement!!! > Here are the details!!!
It has been pure hell over the last 8 months with My Droid X2. I initially saw both the Dinc2 and the DX2 at the showroom when I was deciding between phones. Naively I chose DX2 because it has TWO cores . Bi-Hig mistake!!! I could've enjoyed 8 months of peace and bliss with that phone! Oh well, it is never too late! ^_^
It has been very nice AND encouraging to hang out with you guys! I wish you all luck in either making Moto do the right thing OR get VZW to bail you out like me!!! All the best and keep up the good fight!!! May you prevail!
Stay hungry. Stay foolish!!!
_____________________________________
6>> Giving up!!??? I am out of ideas! I don't know what else I can possibly do. I reaaaallly, re-he-heally wish to talk to an engineer at either Motorola or Verizon as they may give an honest explanation. But as of now, I dunno how to contact them and what more to do! Here are my thoughts.
5>> Major Update 4/4/2012:
I called Motorola Corporate office! My call went all the way up. The person said damn near nothing I haven't heard before! But the fight continues. I shall NOT rest till I get a god damn answer! Click here to see what happened.
4>> Major Update 4/3/2012 #2:
After sending a BBB complaint, emailing Moto and talking to an online customer care rep via live chat, I completed a full circle by calling customer care @ Motorola. So, far this has been the most productive and responsive action! Click here to see more details!
3>> Sort of Major Update 4/3/2012:
Okay. So, being impatient and all I didn't want to lay around while Motorola ignored me. So, I poked the beast with a stick eek:) and I chatted with a customer rep. Now, I'm waiting for a call from her "supervisor". Click here to read more!
2>> Minor Update 4/2/2012:
Not a single peep from Motorola. After sending them a direct email yesterday, I waited for 24 hours for them to reply. They said they will reply in 24 hours. So, far not a single peep! The nerve!
1>> UPDATE 4/1/2012:
Submitted an email to Motorola directly, reminding them that they have till 4/5/2012 to reply to the BBB complaint. Click to see the email!
0>> MAJOR EDIT 1: RESUBMITTED MY COMPLAINT
I resubmitted my complaint, since last time I didn't do it correctly. This time I filed it directly towards Motorola, Inc. Here it is!!!
Note: Old complaint removed as it is outdated, and mostly rehashed and improved upon in the new compliant.
***>> HOW TO FILE A BBB COMPLAINT TO MOTOROLA << Credits to iBolski!
__________________________________________________
ORIGINAL COMPLAINT:
I suggest as many people as possible do this. We really need to show up on Motorola's radar! And I really hope they do something...
Here is the complaint:
Complaint description:
Hi,
I am a disgruntled owner of a phone that Motorola feels is not worth their while anymore - the Droid X2. It is about 9 months since the phone was released and I purchased it in August. The device was plagued with issues. There are so many things wrong with it - music playback has major glitches and overall performance of the device is severely hampered. This is unacceptable given that it is a dual core phone and competitors have better products.
I would be okay if Motorola did something about it, like release updates to fix the problems or admit that the phone is faulty and that they will do their best to rectify the situation either by replacing a customer's device if it is faulty or by offering a different phone. The few updates Motorola released do so little to rectify the issues the phone has and neither did they own up to its faults.
Motorola has done almost nothing to rectify faults with the phone or improve their customer relations. For instance, I learned that Motorola claimed, in the past, that it would unlock the "Bootloaders" on its Android phones that would allow users greater flexibility to tinker with their devices and install 3rd party software developed by individual developers. Many competitors allow this on their devices, such as Samsung and HTC. This allows users to improve upon the phones faults, and circumvent issues by using custom builds of Android, called ROMs, hence making the device more useable. Despite Motorola's claim to unlocking the Bootloaders they never did it, citing Verizon Wireless's policies to be the reason. However, HTC also sells phones via Verizon but they managed to unlock the Bootloaders on their phones. This amounts to false advertizing for their short term benefit.
In contrast, I had better experience with Asus's customer support with regard to the Asus Transformer Prime. Not only did Asus own up and apologize for the faults of their device, the company also ensured that there is active support for it and maintained very good customer relations.
Furthermore, Motorola accepted a pledge that Google made many cellphone manufacturers take to ensure that they update as many phones as possible to the latest operating system, namely Ice Cream Sandwich (ICS) or Android 4.0. Motorola claimed they will update the software of their phones to ICS as long as it is within the 18 month window since ICS's release. The Droid X2 fits the bill, but recently they told another person who too filed a BBB complaint that they are NOT updating the Droid X2 to ICS. I call this a real slap in the face by Motorola to their customers - a true insult to an injury.
The reason I am upset with Motorola is that they have willingly crippled the hardware of this phone by locking the Bootloader. Then, the software that they install on the phone by default is sub par, causing this phone that has significant power to work sluggishly. Despite the heavy lock-down of the software, some 3rd party developers managed to build some custom flavors of Android, and it is only due to the effort of these people that I and many other owners of this device are able to live with it on a daily basis.
I was hoping to get ICS on this phone because I truly believe that it would solve many of its problems. The phone is capable too - it is dual core, has 512 MB of RAM. Even HTC is updating Incredible 2, which is a single core device, to ICS. Though Motorola is on its way to release an update for this device, it isn't ICS and hardly has any significant upgrades. Most likely, it is going to disable "root" access that so far allowed me and many other users respite! The only way I am able to survive with this phone is the work of 3rd party developers making great custom ROMs, something Motorola's developers can't seem to do at all!
If Motorola continues to display such poor public relations and turns a deaf ear to us, I am not interested in continuing business with them. I will definitely purchase a different brand phone next time!
Click to expand...
Click to collapse
Desired Settlement: Other
I request Motorola to do the following: They should firstly apologize for not testing their device thoroughly and ironing out the bugs before releasing it and for the poor customer relations and poor hardware support. Furthermore they should release ICS on this device, given that other phone manufacturers have pledged to release Android 4.0 on phones less powerful that this. I sincerely believe that this phone is capable of running Android 4.0 (ICS). Finally they should honor their claim and unlock the Bootloader on this phone. I honestly cannot understand why Motorola is unable to unlock the Bootloaders on their phones when HTC, who also sells phones via Verizon Wireless, is able to do so, since Motorola claims that it is due to Verizon that they are unable to unlock Bootloaders.
Unlocking Bootloaders is a very key issue and I want Motorola to answer this immediately. Why is it that HTC is allowed to unlock the Bootloaders on its devices but not Motorola, though both sell phones with Verizon? Is it that HTC is given special treatment or is it that Motorola is hiding the true reason from its customers? In any case, unlocking the Bootloaders allows 3rd party developers to build custom versions of Android hence rectifying bugs and glitches present in Motorola's own software that it releases for the phone and helps people support the phone long after its end of life. I don't mind voiding warranty on this device to unlock it, since it offers a more palatable alternative which is greater flexibility to improve the user experience on the phone beyond anything imaginable. This will help users enjoy their phones better and make better use of it and will also make customers more loyal to Motorola, since it shows that Motorola cares for its user base.
Motorola should also significantly reduce the number of devices they manufacture per year and focus more on quality than quantity. With fewer phones, Motorola will have ample time to develop, test and debug each phone and have enough time to develop quality software for their phones. Most of the problems with customers will immediately be solved if they follow this mantra since they will have less bugs and more time devoted to supporting each device, leading to happier customers. If you look at Apple, they make only 1 phone per year. Yet they sell the most phones every year. Clearly, quality is more important and it doesn't matter whether you launch 20 or 30 phones in a year. Also, by launching so many phones so quickly, Motorola is shooting itself in the foot by competing its own products against each other. Take for instance Droid Bionic and Droid Razr. They were released so close to each other making the sales of Droid Bionic plummet.
Despite the many foibles, Motorola phones do a few things exceptionally well - they have excellent call quality which is number 1 as at the end of the day all these devices are phones, and they have great build quality. But still, poor software and support is Motorola's Achilles heel. If they want me and other current Motorola customers to continue supporting their company, then they SHOULD step up and answer these issues and support their products better, by unlocking the Bootloaders, for instance. Otherwise, I and many other customers have no incentive in continuing business with a company that clearly doesn't care for its users.
Unless these issues are resolved, I am definitely purchasing a different branded phone next time, and will never return to Motorola, i.e. I will be a lost customer. It is up to you Motorola. Do you want me and many other customers to abandon you?
Sincerely,
A disgruntled Droid X2 user.
Click to expand...
Click to collapse
__________________________________________________
Guys, I urge as many of you as possible file a BBB complaint. It takes hardly 15-30 mins. Let us make a dent on Moto!
Awesome job. Hopefully, the more people complain, the more Moto and Verizon will have to answer less they wish to lose customers.
I've already tweeted to both that I'm looking for a new phone manufacturer and possibly, a new carrier.
I just might have to hand the torch over to you, now!
Can you post which Motorola you chose on the BBB's website? It seems that there are a ton of choices and I wouldn't want to pick one that no one's going to care to read. I will be filing a complaint as well. I bought this phone like 2 weeks after it came out and have had small issues ever since (until I learned that there are devs out there that care about the performance of a phone). Anyways, I'll be watching this for some direction. Thanks.
-David
unt0uchable said:
Can you post which Motorola you chose on the BBB's website? It seems that there are a ton of choices and I wouldn't want to pick one that no one's going to care to read. I will be filing a complaint as well. I bought this phone like 2 weeks after it came out and have had small issues ever since (until I learned that there are devs out there that care about the performance of a phone). Anyways, I'll be watching this for some direction. Thanks.
-David
Click to expand...
Click to collapse
First off, I updated the OP to include the actual Desired settlement. Secondly, BBB sent the complaint to the Business and waiting for a response by 31st March.
unt0uchable, I filed the complaint as for a cellphone or carrier. Then chose Verizon Wireless and then chose phone maker as Motorola. Apparently BBB sent the complaint to VZW :/
I hope VZW sends the complaint to Moto since it is they who really should respond but I really don't mind Verizon getting it either, since they too are major jackasses. But I suppose this is how BBB operates with regard to Cellphone complaints.
iBolski, how exactly did you file your complaint? I wanna know if what I did was right or wrong! Can you give the public link for your BBB complaint?
litetaker said:
First off, I updated the OP to include the actual Desired settlement. Secondly, BBB sent the complaint to the Business and waiting for a response by 31st March.
unt0uchable, I filed the complaint as for a cellphone or carrier. Then chose Verizon Wireless and then chose phone maker as Motorola. Apparently BBB sent the complaint to VZW :/
I hope VZW sends the complaint to Moto since it is they who really should respond but I really don't mind Verizon getting it either, since they too are major jackasses. But I suppose this is how BBB operates with regard to Cellphone complaints.
iBolski, how exactly did you file your complaint? I wanna know if what I did was right or wrong! Can you give the public link for your BBB complaint?
Click to expand...
Click to collapse
Mine went straight to Moto. I can't remember exactly how I filed it, but I don't remember filling it out with Verizon. Mine definitely went to Motorola though as that is who responded.
I feel we are going no where with this, the phone is listed for $49.99 on VZW's website. I feel they want to get rid of the stock they have and completely dump this phone. I'm getting my Galaxy Tab 10.1 back from my dad to enjoy CM9 on it. F*$# Motorola
---------- Post added at 01:52 PM ---------- Previous post was at 01:50 PM ----------
at least with Samsung we have a decent CWM Recovery!
I'll probably drop Motorola altogether and end getting some other brand when I can. Money is beyond tight right now. :-(
Sent from my DROID X2 using XDA
Sorry for being anti-kill-Moto here but I have yet to hear of a great computer/phone candidate on vzw that has great call reception- as good as our phone.
I just told Verizon that they have until April 28th To figure something out with this phone And it's lack of updates and lack of ability to modify or I'm going to cancel my Verizon Wireless account my Verizon fios account and every Verizon account I have associated. ...... And I will if they want test me. The money is not an issue with me it's the principle!
Sent from my MB870 using XDA
skwoodwiva said:
Sorry for being anti-kill-Moto here but I have yet to hear of a great computer/phone candidate on vzw that has great call reception- as good as our phone.
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At this point, that doesn't matter to me. From the reviews I've read, both the galaxy nexus and the rezound have pretty good clarity on voice reception as well as good signal retention as well.
Sent from my DROID X2 using Tapatalk
Well I actually like the hardware. Just not to happy about the locked bootloader.
Got a Reply from Verizon
Well, I guess my BBB complaint may not have been as fruitful as iBolski's. I got a call from a guy at Verizon Wireless who talked to me on the phone for about 10 minutes. He acknowledged that my complaint highlighted the locked bootloader issue and the ICS update and said that he pretty much can't help it since Verizon is just the service provider. That sounds fair, and he did mention that the upcoming update may help solve some problems
Anyway, he suggested that since I addressed Motorola as well in the complaint, may be Motorola also got a copy of the BBB complaint. Nevertheless, irrespective of whether they got the complaint or not, I plan to file a new complaint specifically directed towards Motorola. One thing that did strike me in the phone call is that it didn't sound as if Verizon is holding back Moto from unlocking the bootloaders. The guy posed it as if it is in the hands of Motorola and it is up to them to give it or not... So, when I do file a complaint directed to Moto, I'll try highlighting this!
Cheers!
litetaker said:
Well, I guess my BBB complaint may not have been as fruitful as iBolski's. I got a call from a guy at Verizon Wireless who talked to me on the phone for about 10 minutes. He acknowledged that my complaint highlighted the locked bootloader issue and the ICS update and said that he pretty much can't help it since Verizon is just the service provider. That sounds fair, and he did mention that the upcoming update may help solve some problems
Anyway, he suggested that since I addressed Motorola as well in the complaint, may be Motorola also got a copy of the BBB complaint. Nevertheless, irrespective of whether they got the complaint or not, I plan to file a new complaint specifically directed towards Motorola. One thing that did strike me in the phone call is that it didn't sound as if Verizon is holding back Moto from unlocking the bootloaders. The guy posed it as if it is in the hands of Motorola and it is up to them to give it or not... So, when I do file a complaint directed to Moto, I'll try highlighting this!
Cheers!
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thank you, sir! when you file the complaint too Motorola share how, sir cause i will follow suit
Sorry guys I might of missed something but where and to who are you sending these too? I would love to do the same. Great job by you guys taking steps to help.
Let's make a game of it: whoever can get Motorola and Verizon on the phone at the same time wins. I'd love to hear these explanations given in a conference call.
Here's how to file a complaint to Motorola
Travisdroidx2 said:
Sorry guys I might of missed something but where and to who are you sending these too? I would love to do the same. Great job by you guys taking steps to help.
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Just go to the Better Business Bureau web site (http://www.bbb.org) and file a complaint (https://www.bbb.org/consumer-complaints/file-a-complaint/get-started)
When you get to the first screen asking about the business, you want to choose the following:
Is the business in US or Canada - Choose Yes
Your complaint involves a - choose cell phone or wireless carrier
Next, you won't see Motorola as a choice. On the right side of the page in the Help block, click on the search link to search for Motorola.
The first one (Motorola, Inc) is the one you want to select.
Next, a pop-up window will come up. Choose Headquarters as the office location. This is the information you should see for the choice you just made:
BBB of Chicago & Northern Illinois
330 N. Wabash, Ste. 2006
Chicago, IL 60611-7621
(312)832-0500
[email protected]
After that, you are on your way to file a complaint to Motorola. Remember, be civil but firm. Don't get nasty, don't make nasty threats but you can inform them that you will move on to other hardware if the issue isn't rectified. But, you don't want to name call, you don't want to curse. You want to be professional about it otherwise, they more than likely will not take your complaint seriously.
In any case, if other people want to file complaints, the instructions I outlined is the way I filed my complaint.
Good luck! Hopefully, everyone can make a difference and actually get Motorola to change their ways. At this point, even having an ICS release would be enough for me because at that point, CM9 could be compiled against a true ICS kernel as opposed to a GB kernel.
But, if no ICS comes, then unlock the bootloader. I guess for me, it doesn't matter. I'm moving on to another phone when my upgrade comes. I can't wait to get rid of this phone.
litetaker said:
Well, I guess my BBB complaint may not have been as fruitful as iBolski's. I got a call from a guy at Verizon Wireless who talked to me on the phone for about 10 minutes. He acknowledged that my complaint highlighted the locked bootloader issue and the ICS update and said that he pretty much can't help it since Verizon is just the service provider. That sounds fair, and he did mention that the upcoming update may help solve some problems
Anyway, he suggested that since I addressed Motorola as well in the complaint, may be Motorola also got a copy of the BBB complaint. Nevertheless, irrespective of whether they got the complaint or not, I plan to file a new complaint specifically directed towards Motorola. One thing that did strike me in the phone call is that it didn't sound as if Verizon is holding back Moto from unlocking the bootloaders. The guy posed it as if it is in the hands of Motorola and it is up to them to give it or not... So, when I do file a complaint directed to Moto, I'll try highlighting this!
Cheers!
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Click to collapse
Just got a call back a couple days ago and they basically said the same thing to me as well
Sent using XDA app from my abandoned DX2 running CM7. In dragonzkiller we trust ;p
Yeah. Next person to get a phone call I want a name and quotations. So we can trap them in this silly circle of finger pointing. But to me it has to be Motorola because HTC unlocked and verizon sells them...
whoa look at that....
Just decided I'm filling against Motorola today.
whoa look at that....
I may have to try this. I've been calling verizon and complaining 2-3 times a week. Yesterday I was offered some new LG elephant phone or something as a replacement because its an equivalent phone, when I asked for the specs and was told it had a 3.1" screen I started laughing and said "um no, that is not equivalent by 1.2" inches." Then she went and talked to a supervisor and offered me the Droid 3, which is somewhat tempting, but I told her I wouldn't do anything until I checked into it.
I'm starting to believe that as great as verizon's network is, that because of the restrictions and other things that they impose on the manufacturers, don't expect to get a phone that has gone through enough testing to be fully baked. I'm not sure it exists on verizon.
Then again maybe all us hackers just are asking to much, lol.
Before we get to business you gotta read my link about how we got s**t on:
http://forum.xda-developers.com/showthread.php?t=1559943
@ Forum member "TheShackSpecialits" this is just for you!. I stated with EOL Sprint will never let us get ICS. You stated we will because manufactures control OTA updates. I then gave you several reasons why they dont. This, my friend is for you!!
Not only did this article verify what I said, It also gave Motorola a grade of "D", the lowest of ANY cell manfacture for doing OTA Upgrades. This has to bring up the question, who s**t on who?
http://www.technobuffalo.com/compan...-are-the-best-for-ice-cream-sandwich-updates/
Really you should name the title better as it gives people false hope.
Sent from my MB855 using Tapatalk
Motorola got my money for the last time. Many thanks to our devs for getting us ICS
Sent from my Photon 4G using Tapatalk
I'm confused about your logic on this and frankly it seems that your "I'll show you that we're screwed" attitude seems to make this irrelevant. But for the sake of anyone else reading this and getting utterly depressed that our amazing phone may not be getting ICS... well that's just incorrect. This page shows that ICS is currently in development (as opposed to "evaluation & planning") for the photon and is in the category of phones with at least 1GB of RAM, which I would like to consider promising.
https://forums.motorola.com/pages/00add97d6c
Also the main complaint from the article you linked to was about delayed updating of the X2. I don't even know how much longer that's been out than the Photon b/c it's seems like a LONG time.
Anywho, stop being so d**n negative!
Plus we have awesome devs that have gotten us cm9 already, and stable much earlier than most phones so I guess I don't understand the severity of the problem if you're on this site.
dsims7_2000 said:
Before we get to business you gotta read my link about how we got s**t on:
http://forum.xda-developers.com/showthread.php?t=1559943
@ Forum member "TheShackSpecialits" this is just for you!. I stated with EOL Sprint will never let us get ICS. You stated we will because manufactures control OTA updates. I then gave you several reasons why they dont. This, my friend is for you!!
Not only did this article verify what I said, It also gave Motorola a grade of "D", the lowest of ANY cell manfacture for doing OTA Upgrades. This has to bring up the question, who s**t on who?
http://www.technobuffalo.com/compan...-are-the-best-for-ice-cream-sandwich-updates/
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So some guy named Brandon Russell regurgitates another writers article and you all are gung hoe? I have some land I would like to talk to you about
@ricky, read back S-L-O-W-L-Y. I have no issues with my Photon, none at all. I might jump for a new EVO, but thats beside the point. I have no problems with the Developers here, they do, and continue to do a great job. But, my Photon is GREAT.
If all of you take my first suggestion here, In my OP in the link about, my issues is with Sprint and the way they handled business! How do you put a EOL of a device thats not even a year old, but you continue to support the original EVO (although threated a few times to shelve it?) If it breaks in May, you do not get another Photon, you get a compatable device. yes, CM9 is great! if it breaks then, then what, you rooted it, so that's blown out the water.
The second link was to clarify 2 things. 1. if Sprint is going to EOL the Photon, they are not going to support it, PERIOD! (It they keep that promise). Therefore, the Q3 promise is, for the most part, dead. That user responded by telling me the motorola controls OTA upgrades. As that article stated, reguardless of carrier or device, these are controlled by the carrier, not the manfuacture.
Lastly, to comment on my last sentence in this original post, who s**t on who? Did Sprint crap on Motorola with not enough advertisement, support, ect. Or did Motorola crap on Sprint by making Development promises they could not keep and Sprint finally said "F" it?
Learn how to name your threads appropriately, please.
Moto said rollout starts in Q3 - Q3 has NOT started yet!
And I don't care at all "who did what to who". It's just a friggin' phone man!! I've got a dozen gathering dust in the bottom of my closet. Along with a dozen computers I've given to charities, friends and families over the years.
dsims7_2000 if you are that angry and bitter why dont you go to Verizon or ATT. I would like to see ICS on the photon to but no one ever geranteed that it would get it. If it does then thats great if not oh well we still have cm9.
Into y'all feelings much? .... Welp this is my last few posts for the photon as I have a epic touch too and going to be there for awhile.. Look guys I been here for awhile like back since the winmo days HTC cingular 8125 and tmo wing.. And since cm3 ppl been just needy complaining upset at things that shouldn't matter.. Look it's just a phone g1 users was messed over hero users and a few more.. Just appreciate the phone as is cause if GB was the last OS update these threads wouldn't be happening!
Sent from my MB855 using xda premium
If you have one for me ill take it
Sent from my MB855 using xda premium
Dude! Calm the F&#K down!
Moto has it officially listed as rolling out in Q3. Sprint is EOL-ing certain devices early just to make sure that all WiMax hardware is cleared out before LTE comes in so there's no confusion.
If you wanted WiMax to stick around and grow, you should've rallied more people to Sprint. Instead, everyone wanted the iPhone or they thought they could "hear everybody now" on Verizon. Now they're stuck in contracts with Data caps and insane bills. Meanwhile, we still have comparatively nice bills and unlimited data but we're all stuck with having to switch over to LTE and endure a massive network overhaul. *Shrug*
Really, the most confusion seems to be understanding what EOL actually means. It doesn't mean your phone is done with updates or that if you call support they won't help you, it mostly just means they're done selling/swapping it.
I suggest the OP re-read his linked article. It's not Sprint/USCC that's doing a crappy job of rolling out ICS, it's Motorola, which completely contradicts his claim. The carriers are certainly involved with testing and giving the final approval for OTA updates (and EOL status has nothing to do with that), but the gruntwork behind updates is done by the manufacturers.
FTR, I think it's absolutely ridiculous that it takes Motorola this long to do updates. Their dev team and code infrastructure must be absolutely horrendous considering that a small group of amateur enthusiasts are able to produce mostly working ICS ROMs within a month or two of the release of ICS -- without manufacturer-provided driver updates.
TurbulentEddie said:
Really, the most confusion seems to be understanding what EOL actually means. It doesn't mean your phone is done with updates or that if you call support they won't help you, it mostly just means they're done selling/swapping it.
I suggest the OP re-read his linked article. It's not Sprint/USCC that's doing a crappy job of rolling out ICS, it's Motorola, which completely contradicts his claim. The carriers are certainly involved with testing and giving the final approval for OTA updates (and EOL status has nothing to do with that), but the gruntwork behind updates is done by the manufacturers.
FTR, I think it's absolutely ridiculous that it takes Motorola this long to do updates. Their dev team and code infrastructure must be absolutely horrendous considering that a small group of amateur enthusiasts are able to produce mostly working ICS ROMs within a month or two of the release of ICS -- without manufacturer-provided driver updates.
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Could not have said it better myself.
Sent from my MoPho using the XDA Premium app
TurbulentEddie said:
Really, the most confusion seems to be understanding what EOL actually means. It doesn't mean your phone is done with updates or that if you call support they won't help you, it mostly just means they're done selling/swapping it.
I suggest the OP re-read his linked article. It's not Sprint/USCC that's doing a crappy job of rolling out ICS, it's Motorola, which completely contradicts his claim. The carriers are certainly involved with testing and giving the final approval for OTA updates (and EOL status has nothing to do with that), but the gruntwork behind updates is done by the manufacturers.
FTR, I think it's absolutely ridiculous that it takes Motorola this long to do updates. Their dev team and code infrastructure must be absolutely horrendous considering that a small group of amateur enthusiasts are able to produce mostly working ICS ROMs within a month or two of the release of ICS -- without manufacturer-provided driver updates.
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Click to collapse
I agree very well said
I have no worries about Motorola. As was stated before, Motorola said they are developing the update for the Photon and it should be out by Q3. I'm not worried about Sprint choosing to EOL the Photon. We are going to get ICS and I'd imagine that even if Sprint choose not to support ICS that Motorola would leak it to the community. You think all these SBFs were by accident?
OG epic still getting updates! I'll leave it at that
Sent from my SPH-D710 using xda premium
The original freakin' Droid got an update a few months ago and it went EOL a loooooonnnng time ago.
It's crap like this thread that has led me to ignore the OP.
stonesaber said:
The original freakin' Droid got an update a few months ago and it went EOL a loooooonnnng time ago.
It's crap like this thread that has led me to ignore the OP.
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Click to collapse
I agree. this post is bogus
dsims7_2000 said:
Before we get to business you gotta read my link about how we got s**t on:
http://forum.xda-developers.com/showthread.php?t=1559943
@ Forum member "TheShackSpecialits" this is just for you!. I stated with EOL Sprint will never let us get ICS. You stated we will because manufactures control OTA updates. I then gave you several reasons why they dont. This, my friend is for you!!
Not only did this article verify what I said, It also gave Motorola a grade of "D", the lowest of ANY cell manfacture for doing OTA Upgrades. This has to bring up the question, who s**t on who?
http://www.technobuffalo.com/compan...-are-the-best-for-ice-cream-sandwich-updates/
Click to expand...
Click to collapse
Seriously.......i could respond to this but i would restate what everyone has said thus far. I work in S&R and there is a reason I said everything I did. Your still very wrong and its frustrating that your still on this track with multiple employees and contributors telling you , that you are very wrong. I wish i could pull the i-connect and cebu articles to prove you wrong but i cant because thats a violation of policy. You have provided me with alot of entertainment but now im going back to lurking unless im contributing. This whole thread and previous thread make me sad. To loki and other members thanks for your contributions.
Sent from my MB855 using xda premium
Dsparil said:
Motorola got my money for the last time. Many thanks to our devs for getting us ICS
Sent from my Photon 4G using Tapatalk
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Sprints the reason you aren't getting it. It is Sprints phone, Motorola just made it for them. Like Foxconn makes iphones for Apple. If Sprint Eol the Photon and ends support also. There will be no official is. Im pretty sure Sprint can sue them if they released an oat update on Sprints network and their tailor made phone they paid to have made.
Sent from my SAMSUNG-SGH-I717 using XDA Premium App
looks like moto has pushed back ICS to Q4 for the Photon
http://forums.motorola.com/pages/00add97d6c
I saw the tweet too. MAJOR disappointment, and it looks like I will be turning to Rooting for my ICS fix. (I was prepared to wait it out, but no longer.)
I was plannign to stay with this phone for another year or so, but...
HTC EVO 4G LTE here I come!!!!
geova87 said:
I was plannign to stay with this phone for another year or so, but...
HTC EVO 4G LTE here I come!!!!
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So funny!
that sucks! but not like it matters to me. how many ics roms do we already have that work almost perfect.
Moto Sucks !
ICS is likely a no-go now since next Android version will be out before the end of this year along with brand new devices. Since Sprint has only one Moto phone, who will really care about Photon !
Typical tactics by the vendors and carriers to keep their devices as close to the 18 months mark as possible. Apparently, carriers are expected to update the software within first 18 months of release only. By end of the Q4, it will be almost 18 months.
Funny that officially, the only Moto device that got ICE is the Xoom tablet ... and Google own Motorola !
Time to seriously think about Windows 8 Phone. It is also shaping up to be an interesting OS.
Thank you so much motorola for announcing this AFTER getting the 2.3.5 update, so not only are you not giving me ICS when you said, I can't get it myself either. I liked this phone, but this really pushed me over the edge. HTC or Samsung next.
Honestly it doesn't matter to much. At least now they are in development, so hopefully we can get a soak test. Then we can get the drivers we need.
Sent from my MB855 using XDA
Are you kidding me? When I went to get a new phone this spring, getting ICS was a pr-requisite for any phone I looked at. If it doesn't end up with an ICS update, I'm gonna be pissed.
Dont know why anyone didnt see this coming. I said this would happen when they announced ICS and got flamed. Motorola doesnt give two ****s about its customers and they show it every day. Once I get rid of this piece of crap Photon, I will NEVER own another Motorola product.
I was excited to get this phone and its been a complete disappointment.
#screwyoumotorola
Well, that's the problem with Android, isn't it? That it's a complete train wreck. Microsoft and Apple are pissed at Google because Google is giving away their OS while they sell theirs, which allows OEMs to build monster Android phones (i.e. they put the OS cost toward better hardware).
It isn't in the OEMs' best interest to update their phones. Not at all. We are not Motorola's customers. US Cellular is. Sprint is. And the other carriers who buy Motorola phones (and tablets, perhaps). As Motorola's customer, Sprint (to use one) is not best served by last years' phones being updated to the next OS. No, Sprint makes more money if your next device has ICS. That results in a second sale for them. They already sell the phone to you at a serious loss, with a contract. So, why should they support the phone beyond the life of the contract? You buy a Gingerbread phone at a great price. They are hoping you will buy an ICS phone at a great price in two years.
To the carriers, Android smartphones are evolving too fast. Updates are coming out faster than they are comfortable with. They like the iPhone model better -- fewer than half a dozen devices, all the same basic hardware, easy update. Same with WP7/WP8 to come, so few devices. And of course higher costs = higher profits.
Meanwhile, the developers at XDA and the like help you extend your phone's life. I have ICS on my Electrify (Photon) and it's awesome. When I got it, everybody was saying it couldn't be unlocked. But somebody figured it out. Now I'm running CM9 (ICS) and it's given my phone a completely unnecessary kick in the pants. I didn't think there was much room for improvement (and maybe a CM7-based, Blur-free ROM would have been a good choice, as well) but it's really lit a fire under my phone's, eh, kickstand.
I understand that people want to jump to HTC or Samsung. I say go ahead. It's not in the best interests of either of those companies to get you ICS sooner than later, either. Motorola makes the best radio out of any of the three. If you want upgrades sooner, I think your absolute best bet is to get a Nexus straight from Google, but those may be GSM-only? Even if one is CDMA, I doubt US Cellular will activate it for me. So that will not work in my case, I don't think. I think the best thing for everybody is a place where developers can come together and work on custom ROMs for these phones and be thanked or even donated to by those who can... hmm... a place kind of like this one.
Can't say I'm shocked.
Lame!
Sent from my MB855 using xda premium
To postpone it in hopes that people buy the next photon or whatever, and hide behind how "difficult" it is to push this out, is one thing..
but to also come out with a 2.3.5 update that completely prevents people from customizing their phones and make due with some unofficial ics fun till the real thing comes, is a pretty shtty move.
Are they saying "Boo!" or "Booo-urns!"?
Doesn't surprise me one bit. How many devices other then the Nexus see more then 2 software updates? Maybe 1 or 2,if they're a flagship device and they break some sales record. Even if you buy a high end device there's no guarantee anymore you'll get any future updates regardless of what the companies behind it say.
Considering that 2 of the DROID devices got cut from the list I don't expect us to get the official update at all
sent from deep space on a random Photon
I was holding off on running an ICS ROM on my phone to wait for the official update.
This is why my next device will be my first iPhone. I already own a 3rd gen iPod Touch and I STILL get the latest updates for it straight from Apple. I love the fact that when Apple pushes out an update, it's not for just one device, but for all of them! They all come out on the same day so there is no waiting for "when's it gonna be my turn".
I really think Google needs to take a more proactive approach to the Android updates.
the problem is the carrier.
That being said, they probably have enough leverage in the marketplace to put mandates on carriers.
me too
Aquos1 said:
I was holding off on running an ICS ROM on my phone to wait for the official update.
This is why my next device will be my first iPhone. I already own a 3rd gen iPod Touch and I STILL get the latest updates for it straight from Apple. I love the fact that when Apple pushes out an update, it's not for just one device, but for all of them! They all come out on the same day so there is no waiting for "when's it gonna be my turn".
I really think Google needs to take a more proactive approach to the Android updates.
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I totally agree. I too was waiting for the ICS update before installing a custom ROM. Guess I have no more reason to wait.
However I would never want an "I" product.
findthedr said:
the problem is the carrier.
That being said, they probably have enough leverage in the marketplace to put mandates on carriers.
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So you think ICS is done and Sprint is holding things up? Yea, right.
MadFlava said:
So you think ICS is done and Sprint is holding things up? Yea, right.
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Click to collapse
I was wrong saying carrier only. Its carrier/manufacturer.
Android ICS "code" is done. It would be an easy push if all devices were Nexus. The holdup is motorola adding their flavors like blur, and carriers with their requirements and bloatware.
I am an atrix user and i looked at all the atrix,photon and electr. forums and i suggezt we should create a topic to fight togeather against the Motofail. Also everibody should chech the other forums on the moto page to let em know they are suck!
Edit 1: somebody has been put up a moto conversation on the forum, and they said they won't update becouse of the hardware..thats ridiculous!
But on the other hand some of us thinks that the google cancelled the update thanks to debian linux.. (aka webtop)
Edit 2: you should check out the general atrix forums for ideas and support. We could win togeather!
Thank you!
(Sorry for bad eng)
Sent from my MB860 aka MOTOFAIL using xda app-developers app
I agree, we have to work together on this. But what can we do?
You'll get a better response if you make a proper thread title...
We could find the review section of every new moto phone on all the different carriers and bombard it terrible awful (two star not one) reviews... Just a myriad of reception battery stability hardware problems that make people stay with samsung or HTC.
"I really liked this phone but... godawful experience 123" "It has such a great battery life but..."
XxReApErxX said:
I agree, we have to work together on this. But what can we do?
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Sh!t on the coats. I'm sorry, I'm just...this needs to settle in. I'm with you guys till the bitter end though.
It though kinda makes sense though, do you think they will skip ICS and get JB - The list was only for ICS Kinda made sense since why upgrade us directly to ICS > JB
This is not the ICS rollout page, this is the Motorola upgrade page, the MOTOROLA XOOM will see a Jellybean Upgrade on that page. "Will remain at GB" does not mean "Will not be getting ICS, May be getting JB" It means "Will remain at GB"
I hate to be a buzz kill but the effort might be rather pointless. We're dead in the water folks, abandoned by Moto and Google.
I'd be shocked if we ever get any support past today
sent from deep space on a random Photon
https://plus.google.com/+PunitSoni/
Go tell the bastard. Flood him.
Not that it will help much but I put up a motonomore.com . I figured myself and anyone else can complain and cry and Motorola and Google can't edit anything. Maybe with a bunch of No More Motorola posts Google will either close their doors on Motorola or make them honor their lies.
Google and Motorola Mobility and the Dialer security vulnerability.
Reading other threads about the dialer vulnerability, I think Google and Motorola Mobility are now obligated to patch the Dialer + Browser security vulnerability. There are thousands if not millions of users vulnerable and if not upgrading us allows this to exist, then they have a class action lawsuit brewing. I honestly think Google should seriously consider their subsidiarys actions before this starts screwing the people with more money and legal advantages.
Motorola Mobility is evil and therefore Google is evil. ****ing crooks.
We should complain on the motos site cause if we do it here nothing will happen
Sent from my MB860 using xda app-developers app
twaffle said:
https://plus.google.com/+PunitSoni/
Go tell the bastard. Flood him.
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Already done #MotoFail
Sent from my SPH-D710 using Tapatalk v.2.4
Is harassing the new guy at MMI really going to help us? That's pathetic. Sure, I believe everyone at Motorola and Google need to understand that they let us all down, but I personally draw the line at flooding their social media accounts. Just wanted to put that out there. No need to debate it, that's just what I think. While I'm at it, posting false reviews for any phone is also a low blow. Now if you want to post a review that says that Motorola doesn't support their phones and that the phone will never see an upgrade... be my guest. Because that's honest.
I actually blame the Android community for stuff like this. The Sunfire is a great phone, and we all know it can run JB, at least AOSP JB. Maybe not JellyBlur, whenever that comes out, but AOSP JB, not a problem. We know because we've done it, and if Motorola released the source or whatever it is the devs need, and the transition/scrolling stuttering was wiped out, and the camera and camcorder worked... well, it would be awesome. But look, you can run Holo Launcher and Notification Toggle on the stock ROM (or CM7) and it will run fine. I don't think this gets you the best battery life, but it's acceptable. Now compare a Sunfire (either Photon or Electrify, it doesn't matter once you unlock) with the best phone on the market. I guess GS3 or Note 2. Is One X still a contender? What's the difference? Does Angry Birds: Space load a few seconds faster? They both run great and do pretty much whatever you need. But yet we tend to push for the next big thing while disrespecting those who are fine with last year's big thing. So is it really any surprise when Motorola abandons last year's big thing to focus on the next big thing? Not to me it isn't. But we don't want to slow down too much and retard the development like Apple has. We don't want to be 2-3 years behind. What we want, I feel safe saying, is a smartphone ecosystem where competent phones from the last few years can still get updates, as long as they can legitimately handle them.
Personally, I'd be willing to pay for these updates. Why should Motorola bring us ICS, when they could just have us buy their next phone? What if enough of us agreed to split the difference, and pay for the upgrade? Considering people are paying $15-20 for that one launcher, don't you think people would pay $35-40 for a software update? Granted, it would have to be prompt. I wouldn't pay $40 for ICS. Make it JB and I'll buy two (one for me, one for my wife). I'm perfectly willing to pay for software. I'm not asking for something for nothing.
But hey, at least we can get $100 towards a new Motorola phone that will never be upgraded to KLP if we turn in our phone and switch to Big Red, eh?
it really bad news for me, why?
i'm living in ukraine, not in USA where i can buy phones for contract, we have another prices on phones, with very big difference in money, and so, now i must.. sell my phone, and buy something new.. ok, thx moto, good phone, bad company.
Dark Reality said:
Is harassing the new guy at MMI really going to help us? That's pathetic. Sure, I believe everyone at Motorola and Google need to understand that they let us all down, but I personally draw the line at flooding their social media accounts. Just wanted to put that out there. No need to debate it, that's just what I think. While I'm at it, posting false reviews for any phone is also a low blow. Now if you want to post a review that says that Motorola doesn't support their phones and that the phone will never see an upgrade... be my guest. Because that's honest.
I actually blame the Android community for stuff like this. The Sunfire is a great phone, and we all know it can run JB, at least AOSP JB. Maybe not JellyBlur, whenever that comes out, but AOSP JB, not a problem. We know because we've done it, and if Motorola released the source or whatever it is the devs need, and the transition/scrolling stuttering was wiped out, and the camera and camcorder worked... well, it would be awesome. But look, you can run Holo Launcher and Notification Toggle on the stock ROM (or CM7) and it will run fine. I don't think this gets you the best battery life, but it's acceptable. Now compare a Sunfire (either Photon or Electrify, it doesn't matter once you unlock) with the best phone on the market. I guess GS3 or Note 2. Is One X still a contender? What's the difference? Does Angry Birds: Space load a few seconds faster? They both run great and do pretty much whatever you need. But yet we tend to push for the next big thing while disrespecting those who are fine with last year's big thing. So is it really any surprise when Motorola abandons last year's big thing to focus on the next big thing? Not to me it isn't. But we don't want to slow down too much and retard the development like Apple has. We don't want to be 2-3 years behind. What we want, I feel safe saying, is a smartphone ecosystem where competent phones from the last few years can still get updates, as long as they can legitimately handle them.
Personally, I'd be willing to pay for these updates. Why should Motorola bring us ICS, when they could just have us buy their next phone? What if enough of us agreed to split the difference, and pay for the upgrade? Considering people are paying $15-20 for that one launcher, don't you think people would pay $35-40 for a software update? Granted, it would have to be prompt. I wouldn't pay $40 for ICS. Make it JB and I'll buy two (one for me, one for my wife). I'm perfectly willing to pay for software. I'm not asking for something for nothing.
But hey, at least we can get $100 towards a new Motorola phone that will never be upgraded to KLP if we turn in our phone and switch to Big Red, eh?
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Well Said......
I will agree, at the end of the day I need reliable hardware with good reception out here in the "sticks".
zansatsu said:
Reading other threads about the dialer vulnerability, I think Google and Motorola Mobility are now obligated to patch the Dialer + Browser security vulnerability. There are thousands if not millions of users vulnerable and if not upgrading us allows this to exist, then they have a class action lawsuit brewing. I honestly think Google should seriously consider their subsidiarys actions before this starts screwing the people with more money and legal advantages.
Motorola Mobility is evil and therefore Google is evil. ****ing crooks.
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Google still has nothing to do with Motorola at this point. You have no one to blame but Motorola. They've pulled this stuff for many many years now.
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Dark Reality said:
I actually blame the Android community for stuff like this. The Sunfire is a great phone, and we all know it can run JB, at least AOSP JB. Maybe not JellyBlur, whenever that comes out, but AOSP JB, not a problem. We know because we've done it, and if Motorola released the source or whatever it is the devs need, and the transition/scrolling stuttering was wiped out, and the camera and camcorder worked... well, it would be awesome.
They both run great and do pretty much whatever you need. But yet we tend to push for the next big thing while disrespecting those who are fine with last year's big thing. So is it really any surprise when Motorola abandons last year's big thing to focus on the next big thing? Not to me it isn't. But we don't want to slow down too much and retard the development like Apple has. We don't want to be 2-3 years behind. What we want, I feel safe saying, is a smartphone ecosystem where competent phones from the last few years can still get updates, as long as they can legitimately handle them.
Personally, I'd be willing to pay for these updates. Why should Motorola bring us ICS, when they could just have us buy their next phone? What if enough of us agreed to split the difference, and pay for the upgrade? Considering people are paying $15-20 for that one launcher, don't you think people would pay $35-40 for a software update? Granted, it would have to be prompt. I wouldn't pay $40 for ICS. Make it JB and I'll buy two (one for me, one for my wife). I'm perfectly willing to pay for software. I'm not asking for something for nothing.
But hey, at least we can get $100 towards a new Motorola phone that will never be upgraded to KLP if we turn in our phone and switch to Big Red, eh?
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Click to collapse
While I agree to some of your points, I have to disagree largely with most.
Why should I have to pay for an update that should be part of the phone?
Its ridiculous.
I don't need gaming or a few extra benchmark points.
But I do want to enjoy the new features of the software. And in this case, the Atrix and Photon are both capable of running ICS and JB effectively.
ICS code was released last November; 11 months ago!!!!
An ICS upgrade should have been released in April; or by June at the very latest.
It was not considered last year's big thing until Moto let so much time pass by.
Delaying it for so long and then saying that the phones are old and EOL, simply breaks customer confidence in the company.
There is just no excuse for doing that.
Here's what disgusts me:
1. What is the deal with the locked bootloaders? Why can HTC and Samsung sell phones that are so easily unlocked but Motorola not only has to lock theirs down tight, but when someone figures out how to get around it they go out of their way to release a minor update that patches the bootloader hole.
2. And then to top it off, they then cut off access to ICS or JB. WTF? If you don't want to provide us with an OEM ICS update, did you also have to lock the f'ing bootloaders down so tight that we can't either? This is what I really struggle to understand - whose phone is it? Is it not mine? I paid for it (and don't feed me the crap about the carrier "subsidizing it", that is a lie they push to force people into two year contracts) so why can't I load whatever software I want on it? Can you imagine buying a Dell or an HP laptop or computer and not having administrator access to your own computer? Or being told by Dell I can't load Windows 8 or Ubuntu Linux, that I have to stay on Vista or some crap? Hell, on my Xoom tablet I have to go through some BS process to get root access and it's a Wifi-only Xoom (so no lies about carrier subsidy - I paid full freight for the tablet). Why would it be locked down?
3. If they want to stick with the two-year contract deal, then they need to support the phone for two years. If a group of people who have jobs and school to attend can come up with custom roms with no access to source code, etc. then paid engineers with access to nVidia, Google, etc. resources can make an update and it doesn't take 9 months to do so. My Xoom had JB like two weeks after Google announced it.
I don't care how anyone wants to spin it, Motorola and Sprint absolutely fu'ed everyone who bought that phone. Mine did not function normally. I would have days where I would suddenly stop getting texts and had to do a battery pull and restart the phone and then would suddenly start getting them. I have no SBF available to me if I want to wipe the device and start fresh. I am running bone stock (I have 2.3.5 so I have no choice)
In Indianapolis, Sprint users have been paying that ripoff "Premium Data" fee for absolutely lousy 3G speeds and three Clearwire towers that I have connected to for a total of ten minutes in two years. I can't stream Pandora or Google Music at the gym or in my car. Unlimited data means nothing to me when I have to sip it through a 120 kbps straw. So Motorola, Sprint, Google and any other users can spin this any way they want but it is a giant, steaming pile of $hit that they just handed us.
Google bought Motorola for its patent portfolio. Otherwise, Motorola operates as a separate entity.
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