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After shattering my screen, I'm on my second EVO 3D sent by Asurion. Both reboot constantly. I can reproduce it on the second phone (which is remanufactured) - it happens after I turn the phone on to the lock screen, and let the phone sit there until it sleeps on its own. About 15 seconds after the screen goes dark, it reboots. Hardware version is 2.
So now asurion is sending me a third phone. Do they even test these phones that are sent back??? It seems they are sending me all the phones that wouldn't work because of constant reboots, without actually changing or "remanufacturing" anything!
Ahaha good luck. I have gone through 6-7 replacements before. Refurbs are horrible
Sent from my HTC Evo 3D.
Does this happen out of the box/with no apps?
When I broke my screen (like an idiot, never happened to me EVER) Asurion sent me a replacement phone, it was brand new (was like a month after the release of the 3D, didn't have refurbs then) and it did exactly the same thing yours did, so they sent a new one.
The one they sent (that I currently have) is flawless, don't get any reboots by itself, screen is straight, no dust under the screen or light leakage BUT it has one dead pixel on the bottom left, I tried to get it replaced, they did sent a new one, but that one had more dead pixels so I stuck with the one they first replaced. Unfortunately, I don't think they do test them but in my experience they had no issues sending a replacement for the replacement. It's a pain but at least you'll get one that works... eventually.
I am still on the first 3D I got from sprint 3 days before it was released to the public release. No problems. Couldn't be happier.
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1 dead pixel on mine, got it pre launch day but the dead pixel came 2 months later. I deal with it.
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phatmanxxl said:
Does this happen out of the box/with no apps?
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Yes.
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sparhawk6 said:
After shattering my screen, I'm on my second EVO 3D sent by Asurion. Both reboot constantly. I can reproduce it on the second phone (which is remanufactured) - it happens after I turn the phone on to the lock screen, and let the phone sit there until it sleeps on its own. About 15 seconds after the screen goes dark, it reboots. Hardware version is 2.
So now asurion is sending me a third phone. Do they even test these phones that are sent back??? It seems they are sending me all the phones that wouldn't work because of constant reboots, without actually changing or "remanufacturing" anything!
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Well, let em get to number 5 and then they will send you the check for the value of the phone and you get to go buy a brand new one.
It is amazing how crappy the quality of Asurion's replacements are.
I've always used blacktie through bestbuy but even then they don't test the phone unless you ask them too, example I had them replace the OG evo for me for a shattered screen and when I got it back the mic was busted. Because I had no idea it was busted before I gave it to them, they didn't check it and I got back a worthless phone lol.
If you get another bad phone, tell them you want a new one, not refurbished because of all the problems you have been having with them...I did that for my wife when she got her 3rd bad phone, and they sent the new one...maybe I just got lucky, but it wont hurt to ask.
taminrob said:
If you get another bad phone, tell them you want a new one, not refurbished because of all the problems you have been having with them...I did that for my wife when she got her 3rd bad phone, and they sent the new one...maybe I just got lucky, but it wont hurt to ask.
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Except my first replacement WAS new, but it rebooted constantly.
UPDATE: I'm on my third phone. This one froze 3 times in the first few hours, and I think it rebooted once, but hasn't frozen or rebooted since (in the subsequent ~20 hours). Crossing my fingers, especially since this is an HBOOT 1.3
I just dropped my 3D in water and have TEP so I'm covered. What HBOOTs are Assurion replacements coming with?
The common Hboots have been 1.40. At least in my experience.
I love asurion...gave me my last 3 upgrades free!
Well I'm sticking to this third phone. No reboots in 2 days (although I am getting a funny skipping problem in PlayerPro).
In summary, I got 2 new phones, both with HBOOT 1.30. I also got a refurb that was 1.50.
I definitely sympathize with your frustrations with Asurion. They're sending out terrible devices and I've yet to figure out what the cause is. I'm the lead tech at my Sprint S&R location and have exchanged a high number of these phones because of defective units shipped by Asurion.
The policy in all corporate Sprint S&R locations is to replace these devices in store instead of making customers go back through Asurion even though it's covered under the Asurion 1 year warranty. Granted they will most likely have to order it, but you'll still get it in the same amount of time it would take Asurion to send it, if not faster.
I would suggest asking a tech to replace your screen before spending the $100 on your deductible. I harvest screens just for this reason and replace them on a daily basis.
TL : DR - If it breaks Sprint can fix it. If Asurion sends it and it doesn't work, Sprint will replace it.
I would also make sure you factory reset each new phone you get before you use it! Fixes a lot of issues for phones!
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AdriVelazquez said:
The common Hboots have been 1.40. At least in my experience.
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They replaced my og evo with a bnib e3d with hboot 1.40. I did the claim on Monday and had the phone on Tuesday of this week.
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speedracerbubba said:
They replaced my og evo with a bnib e3d with hboot 1.40. I did the claim on Monday and had the phone on Tuesday of this week.
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AdriVelazquez said:
The common Hboots have been 1.40. At least in my experience.
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sparhawk6 said:
Well I'm sticking to this third phone. No reboots in 2 days (although I am getting a funny skipping problem in PlayerPro).
In summary, I got 2 new phones, both with HBOOT 1.30. I also got a refurb that was 1.50.
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Thanks folks. Submitted my claim last night and the new phone will be here today.
AT&T warranty replacement phones. Good or bad? I paid full price for my galaxy note. Had it for a month and a half. Still having problems connecting to internet on 4 g it freezes up. Now ATT wants to send me a replacement phone. I told them I do not want a refurbished phone through Assurion. This is not an insurance claim. It's a defective phone. What are the odds of my replacement phone actuay working good or bad? I paid full price for my note though getting a replacement. I am pissed off they will not give me a new phone. Anybody have experience with att replacement phones? They said the phone will not cone from assurion insurance. I'll believe it when I get the box.
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You will get a refurbished unit.
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I had similar issues with my Skyrocket. Went through 2 in a matter of 2 weeks and it was the update that was being pushed. Refused to take a referb phone because it was not my issue. Not the same as your situation, but still same philosophy. This phone is bad out of the box, and they need to replace it with a new item. This isn't your problem that it's defective, and why take someone else's defective garbage? Just keep talking (calmly) to support and get the local/regional managers involved if necessary. Sometimes, local/regional managers are more accepting and accommodating than corporate phone-jockeys. After the second skyrocket, I was offered any phone (except iPhone) and took the note. Also told NOT to send back skyrocket. So I have 2 great phones that once ICS is done for the skyrocket, it'll be a great unit again.
just my $0.02 worth for what it is.
deadman_raziel said:
I had similar issues with my Skyrocket. Went through 2 in a matter of 2 weeks and it was the update that was being pushed. Refused to take a referb phone because it was not my issue. Not the same as your situation, but still same philosophy. This phone is bad out of the box, and they need to replace it with a new item. This isn't your problem that it's defective, and why take someone else's defective garbage? Just keep talking (calmly) to support and get the local/regional managers involved if necessary. Sometimes, local/regional managers are more accepting and accommodating than corporate phone-jockeys. After the second skyrocket, I was offered any phone (except iPhone) and took the note. Also told NOT to send back skyrocket. So I have 2 great phones that once ICS is done for the skyrocket, it'll be a great unit again.
just my $0.02 worth for what it is.
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So should I call back and ask for the head of the warranty dept? Or should I go into a corporate store and let them call and speak to a manager? I really don't want someone else's piece of crap that was already broken and fixed.
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Be careful what you ask for. You might just get "old" new one that's been laying around.
On my warrantied Samsung Infuse...it was refurbished..same as new...and it ran MUCH better than my prior Infuse. And it was PERFECT condition and I assume newer parts?
I've been there and could not even tell the difference. My "refurbished" Infuse was perfect and ran better than my original "NEW".
Nothing to sweat over.
I just got mine and it looks brand new but it did say it was seed stock on my invoice
biggggant said:
I just got mine and it looks brand new but it did say it was seed stock on my invoice
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Is it a Note you got? And if so, how is it working. If you don't mind me asking what was wrong with the previous phone?
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andrawer said:
Be careful what you ask for. You might just get "old" new one that's been laying around.
On my warrantied Samsung Infuse...it was refurbished..same as new...and it ran MUCH better than my prior Infuse. And it was PERFECT condition and I assume newer parts?
I've been there and could not even tell the difference. My "refurbished" Infuse was perfect and ran better than my original "NEW".
Nothing to sweat over.
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Glad to hear it. I guess I'll wait and see how it looks tomorrow.
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yes it was a white note..My old one's power button was no longer clicking and the bottom half would stick...the new one is great seems just as good as the old one and I'm running FJ's base ICS..I got a 3420 quadrant score
I just got a note replacement yesterday. My old note was a month and a half old and it was having problems charging. I got a refurbished one and it seems to run a lot better than my old one. It was in perfect condition and had the "don't text while driving" screen protector and everything. Even came with the stylus. Now I have two styluses.
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You also have to remember that refurbished doesn't always mean something was wrong with it. It could be that the person returned the phone because they didn't like it and att can't sell as new anymore.
My sister only buys refurbished to save money, and she has had no issues. I had issues with my brand new note and with my atrix last year. It's just a matter of luck. And asurion is not involved with warranty unless the warranty period is over and you have to file an insurance claim.
Edit: like lildoggs said, they also seem to send a stylus. I kept it and they never charged me anything
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When people return their phones within the 30 day period and pay the restocking fee...those phones end up being sold as "refurbished" also. So you might get one that is berely used...or "like" new. My brother did that with his sony xperia and it ended up being pretty much brand new condition one. But it says refurbished. Dont quote me on this but most of the time...AT&T sends out great condition refurbished phones. 9 out of 10 people cant tell a refurb from a new phone
-Once you go NOTE, you'd say 4 inches a Joke
lildoggs said:
I just got a note replacement yesterday. My old note was a month and a half old and it was having problems charging. I got a refurbished one and it seems to run a lot better than my old one. It was in perfect condition and had the "don't text while driving" screen protector and everything. Even came with the stylus. Now I have two styluses.
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Yeah the multiple refurbished phones I've had have been perfect. Same defect over time happened requiring multiple swaps tho
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lildoggs said:
I just got a note replacement yesterday. My old note was a month and a half old and it was having problems charging. I got a refurbished one and it seems to run a lot better than my old one. It was in perfect condition and had the "don't text while driving" screen protector and everything. Even came with the stylus. Now I have two styluses.
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Did you have to use your original back cover and battery and sim card erc with your phone.
Or did the replacement phone come with everything? The lady told me I would have to re use everything on my phone except for the front
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Glad to know that ATT replacement phones are in good order. I hope the screen protector is on it too. That says texting and driving can wait. Thank you all for the replies. You are awesome
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Assurion is a really good company. Returned is not bad, in fact a lot of times it can be better than new.
Is 4g and WiFi connection an issue with the note? Thats one of the reasons I am more than likely returning my hoxl.
Are the notes probed to connectivity issues or is this just a typical defective issue?
Sorry for so many questions. I been playing with the note recently and love it.
sent from my hoXl
got a-Dev ?
www.android-dev.us
freakboy13 said:
Assurion is a really good company. Returned is not bad, in fact a lot of times it can be better than new.
Is 4g and WiFi connection an issue with the note? Thats one of the reasons I am more than likely returning my hoxl.
Are the notes probed to connectivity issues or is this just a typical defective issue?
Sorry for so many questions. I been playing with the note recently and love it.
sent from my hoXl
got a-Dev ?
www.android-dev.us
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My replacement is not coming from a assurion. It's a warranty replacement. They handle it different. I'm the only 1 with the conectivity issues. It must be a bad batch of phones.
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My sd card slot was defective after 2 months and I was told I could only get a refurb replacement. I called a bunch of times, no luck getting a new one. I decided to just send it back to Samsung for them to repair since the phone was perfect other than the sd slot.
yeah mine had the text and driving sticker too and i kept the "spare" spen
I'm so sorry to hear people got defective unit's not good at all
I've had my Note for almost 2 months so far so good no issues as of yet...
I do have ATT Warrinity if I lose it or Drop my device they will replace my device for me I do not know if it will be additional charge...
So after getting my screen replaced and the store borked my camera and couldn't fix it they ordered me a replacement phone. I got it yesterday and 2 of the softkeys don't light up. So I call sprint to let them know so they can send another phone and they tell me i have to go to a repair store first so the store can order the phone. I told them i shouldn't need to take my own time and gas to go to a store because they sent me a defective phone. The rep agreed and is trying to get approval to send me a phone. Am I right or should I just go to a store? Has any one else had this problem?
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Same exact thing and a dull area in the screen and they tol me the same thing. I just rooted it and moved on.
metalfan78 said:
So after getting my screen replaced and the store borked my camera and couldn't fix it they ordered me a replacement phone. I got it yesterday and 2 of the softkeys don't light up. So I call sprint to let them know so they can send another phone and they tell me i have to go to a repair store first so the store can order the phone. I told them i shouldn't need to take my own time and gas to go to a store because they sent me a defective phone. The rep agreed and is trying to get approval to send me a phone. Am I right or should I just go to a store? Has any one else had this problem?
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Hell no man youre right. Why you got to spend your money for their mess up. If they want your business they need to do their end and give you a working device if thats what they said they were going to do.
I agree but theyre making it a pain in the ass. I'll hold out for them i think
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ya i would try and do it that way but wouldn't spend too much time arguing.
Agreed
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It's a pain in the ass, however that's their policy. From their perspective, they would be wasting money if they just sent out phones to people without actually looking at them first to verify the problem. I went through the same thing with my original Evo, had 7 replacements, all had some sort of problem, and every one I had to take into the store so they could look at it.
This is why i buy from best buy. Anything is messed up, break it. $10 a month, unlimited replacements. Got my replacement in 3 days. No questions asked, took 10 minutes to get the replacement process going.
I guess ill go to a store tomorrow. I understand wanting to verify the defect but its still b.s. Defective refurbished phone right out of the box shouldn't be my problem. That's why I hate refurbs. Oh yea, and the lady I talked to today said ' let's go ahead and do a factory reset'. I told her that its always the first thing I do when I open a new phone, and this is a hardware issue not software. It made me chuckle a little.
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btdt, Sprint replaced my wife's 3D, two bad soft keys, had to go to a repair store, they happened to have a replacement, so we didn't have to wait.
Sent from my HAL 9000 3D
I ordered a replacement because I have dust under the screen and the digitizer was acting up. Received a refurb in a day. Back cover was messed up, one of the lights was dim and didn't have a power button. Called Sprint and told them that I was sending it back, they said they would send another one out but expect to wait 1-2 weeks. That was 2 1/2 weeks ago. Honestly, when/if I get it, I'll probably just send it back. Have heard anything good about refurbs. Guess I can live with a little dust under my screen.
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Good day, the issue isn't with the refurbs per se. I got a 3D on launch day, 2 months later had to replace it and am still on the "refurb" Sprint sent. It has to do with the original issue, based on this is what gets refurb'ed, new housing and on its way. After a POST (power on self test). The service & repair locations are limited to what can be done. I'm a repair technician and do anything but repair most of the time. We're no longer allowed to solder anything, parts allocation is horrendous and to top things off we have at best 2 hours to try to duplicate the issue. Sorry for venting guys, I hear this all day, every day. I didn't refurb it myself and if it left our doors I have to disassemble and inspect, also there's 3-6 phones queued up. Most stores have 3 techs to cover a 7day work week and indirect dealers (I work for one) have only 1, working open to close 6 days a week.
Had to get my first refurbished replacement a couple weeks ago. It was garbage. Kept freezing and restarting. Did several factory resets from bootloader, and it didn't fix it. Asked for another one. Got it in the mail, ordered my EVO 4G LTE, and now my refurbished EVO 3D is on Craigslist. I'm done with it.
I'm close to that point too.
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am I the only one that hasn't had problems with phones my evo 4g and evo 3d were perfect! no problems at all.
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dfskevinohyeah said:
am I the only one that hasn't had problems with phones my evo 4g and evo 3d were perfect! no problems at all.
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Yeah, I've replaced my evo 3d twice, my wife has had to replace her shift once. It seems like it is worth getting the sprint warranty add-on when buying HTC phones...
mkokotovich said:
Yeah, I've replaced my evo 3d twice, my wife has had to replace her shift once. It seems like it is worth getting the sprint warranty add-on when buying HTC phones...
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haha we are like complete opposite to me getting the warranty was a wast of money! have had it for about 2 years now for 8 dollars that's like 192 dollars I could have saved just canceled two days ago.
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Just bit the bullet and got another refurb, they did have them in stock. Now for another root\rom weekend.
Yea I went to the sprint store earlier and they ordered me another
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dfskevinohyeah said:
haha we are like complete opposite to me getting the warranty was a wast of money! have had it for about 2 years now for 8 dollars that's like 192 dollars I could have saved just canceled two days ago.
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Same here. I canceled insurance long ago. Had to have my original EVO replaced once due to bad usb port. $35 and I was on my way. The only phone I ever had to replace on a constant basis was the touch pro..that thing was ****. That was the last phone I insured.
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from what i hear, sprint no longer carries Evo3D? i am going to call tomorrow morning to ask for an asurian replacement, but since they dont have Evo 3D anymore, are they gonna try to give me a samsung s2 or something? i would only like HTC, not a fan at all of touchwiz nor the feeling of samsung phones. could anyone just answer me what they replace Evo 3Ds with nowadays?
They replaced mine with a refurbished Evo3D 2 weeks ago. Then it broke a week later, and they replaced it with another refurbished Evo3D, today actually.
Depends on what your problem is. If you are taking it to Sprint for a warranty replacement, they have plenty of refurbished evo 3d's left. Just because they aren't selling it doesn't mean they don't have refurbs left.
If you are calling Asurion, I would assume the phone was lost, stolen, or you broke it (i.e. water damage, cracked screen, etc). If that's the case, once you pay the deductible, Asurion USUALLY has refurbed 3d's, however they usually run out before sprint. In that case, they will probably offer you a galaxy s2.
kk ty both
Replaced mine a week ago, got another 3VO
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Replaced mine on Tuesday got another EVO 3d with asurion
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I got a free 3VO replacement from Sprint since I just walked in and showed them the radio died.
anyone know what asurian insruance (through t-mobile) replace the amaze 4g with since its discontinued. I don't want to pay a $130 deductible and get a crap low end android...If thats the case I rather sign save that money towards another phone...if anyone has done an insurance claim recently please let me know before I got through with this and end up with a crap low end android phone...thanks..
I had one replaced about a month or so ago and not only got an Amaze but a completely brand new factory sealed Amaze.
Edit: about 2 weeks ago my buddy broke the screen on his mT4G and they offered him either the Amaze or the SGSII... he took the Amaze and also got a factory sealed Amaze, was still running GB.
RavenWulf said:
I had one replaced about a month or so ago and not only got an Amaze but a completely brand new factory sealed Amaze.
Edit: about 2 weeks ago my buddy broke the screen on his mT4G and they offered him either the Amaze or the SGSII... he took the Amaze and also got a factory sealed Amaze, was still running GB.
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He was lucky. I wish they would have overed me a GSII for my Amaze.
KT-82166 said:
He was lucky. I wish they would have overed me a GSII for my Amaze.
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as long as they have the Amaze in stock I don't think they'll offer ya anything else as a replacement, he had just got his mT4G back at the beginning of summer and they didn't have one to replace it with.