In 2012 Motorola announced she would upgrade our devices, Atrix and Photon, to Ice Cream Sandwich in Q3. As you all know, they have changed their stance, leaving us with an outdated version of Android to play with. Our devices can easily run even the last version of Android, Jelly Bean, so why the update was canceled for us?
With the Update My Moto! campaign, we are asking for a leak of what was been done before they canceled the update or a compatible Tegra 2 kernel for Ice Cream Sandwich and Jelly Bean. With these files, XDA developers can fix the problems themselves, while Motorola can make up for this mistake they made.
You can help us to achieve that. Share this campaign in your blog, social network, show it to your friends or file a BBB complaint. Let's grab Motorola's attention!
ACCESS THE WEBSITE
Share the campaign
Helping the campaign is pretty easy. If you spread the campaign, you are helping already!
Share on Twitter
Share on Facebook
Share on Google Plus
Share on Digg
Share on Reddit
Share on Pinterest
If you have a personal blog, you can also write about the campaign and ask your readers to help to share it. Even if they don't have an Atrix or a Photon, they might share and help us with the campaign
Sharing with images
You can save the images bellow and share on Facebook, Google Plus and other social networks or blogs, just don't forget to share the campaign's link too!
http://i50.tinypic.com/2it38zt.jpg
http://i162.photobucket.com/albums/t249/rhada-mg/UpdateMyMoto-Trial-2.png
http://ubuntucdn.ubuntubrsc.com/wp-content/uploads/2012/10/updatemymoto.jpg
I will add more when we got them. If you want to add one here, just leave a message with the link for the image
Use our signature!
You can also use the Update My Moto signature, to help us spread the word on XDA Developers and other forums! You just have to copy and paste the code bellow:
[URL ="http://www.updatemymoto.com/"][ CENTER][ IMG]http://ubuntucdn.ubuntubrsc.com/wp-content/uploads/2012/10/updatemymoto.jpg[ /IMG][ /CENTER][ /URL]
Just take the spaces out. It looks nice, don't worry
In the wild
What blogs and websites wrote about this campaign so far?
Ubuntu-BR-SC: Insatisfeitos com a Motorola, usuários criam a campanha "Update My Moto";
Diário do Android: Motorola confirma o que já se sabia: o Atrix não receberá o Android 4.0 oficialmente;
Android Authority: Google, Motorola urged to leak Ice Cream Sandwich / Jelly Bean internal ROMs for Atrix 4G, Photon;
BR-Linux: usuários iniciam campanha para que Motorola mantenha compromisso de atualização do Android;
Talk Android: Developer starts ‘Update My Moto!’ campaign in effort to obtain Tegra 2 ICS drivers for Atrix 4G and Photon 4G;
Android Spin: Update My Moto!!!;
Android TV: Verärgerte Motorola-Kunden starten Online-Petition für Quellcode-Freigabe;
Geek On: Walka o Atrixa jeszcze nie została zakończona;
Android Headlines: Update my Moto! Google, and Motorola urged to “leak” internal ICS/Jelly Bean ROMs;
MIUI ROM: On they Facebook page;
Epinter's CM10 website;
Atrix Forums: Update My Moto - A Social Campaign to Bring us ICS;
Phandroid: Apple vs Samsung Jury Foreman Speaks Out, Moto RAZR i Smokes RAZR M In Battery Life, and More;
CNET: Android users outraged over Motorola's broken promise;
Gemind: Gemcast #049.
Help us to get it in the wild
You can help us to get the campaign in the wild. Do you know someone with a large followers count at Twitter? Ask him to RT the campaign! A friend of yours is a writer at a big website? Ask him to cover the campaign! You have 2 minutes free? Send a e-mail to big websites, asking them to talk about the campaign!
Gizmodo: tipbox [at] gizmodo [dot] com
Gizmodo Brasil: http://www.gizmodo.com.br/mande-sua-dica/
Techcrunch: tips [at] techcrunch [dot] com
The Next Web: http://thenextweb.com/tips/
OMG! Ubuntu!: http://www.omgubuntu.co.uk/tip/
Android Police: http://www.androidpolice.com/contact/
Android and Me: http://androidandme.com/contact/
Campaign Partners
You should also take a look at the Support My Moto campaign. While we are focusing on a viral and social approach, they are going for a BBB one, that could work as well.
Take a look there. Won't hurt you to file a complaint and i promise it will only take you about 2 minutes of your day
Contact details
You can reach me at this e-mail: julianfernandes AT ubuntu DOT com
You can also find me on Twitter and at our Ubuntu LoCo Team's blog, Ubuntu-BR-SC.
Thanks and credits
I wanna thank TheOnePom for paying for our domain name, the great guys at RamNode for offering us this great VPS for such a low price, Fishmoose for the campaign's name and, off course, everyone who gave suggestions, ideas and helped me out on the original thread!
UPDATE
Added some websites to the list
If you are a website owner and want to write about the campaign (or already did), let me know please
appreciate you doing this.
I hope you and the "support my moto campaign" work together since it sounds like you both share similar goals.
I actually like your campaign of "update" better than "suppport" since it gets to the point and doesnt make people think that you are wanting people to support motorola (as opposed to supporting the phone you purchased).
yess..
i don't know what this "campaign" can do, but i share the link in all social networks where i'm..
findthedr said:
appreciate you doing this.
I hope you and the "support my moto campaign" work together since it sounds like you both share similar goals.
I actually like your campaign of "update" better than "suppport" since it gets to the point and doesnt make people think that you are wanting people to support motorola (as opposed to supporting the phone you purchased).
Click to expand...
Click to collapse
We will work together, yes
The idea was to create only one campaign, but we ended up spliting it because we had different views on this. But we agreed to help each other, since our goal is the same in the end.
kkruglov said:
yess..
i don't know what this "campaign" can do, but i share the link in all social networks where i'm..
Click to expand...
Click to collapse
Thanks!
I'm spreading the word. I got motonomore.com, It's just a plain guestbook and I'm sure its kind of silly but I was hoping for tons of complaint posts about Moto. I figured all spread out our voice don't look so big but all in one place might make a change. Either way I'm posting every site or articles can find on this. I know Motorola wants everyone to lie down so it will be forgotten but if that happens then they got a new group to rape in an alley.
shallmrt said:
I'm spreading the word. I got motonomore.com, It's just a plain guestbook and I'm sure its kind of silly but I was hoping for tons of complaint posts about Moto. I figured all spread out our voice don't look so big but all in one place might make a change. Either way I'm posting every site or articles can find on this. I know Motorola wants everyone to lie down so it will be forgotten but if that happens then they got a new group to rape in an alley.
Click to expand...
Click to collapse
Thanks for sharing! I will add your website on the main page
UPDATE
Campaign's page updated with a Brazilian Portuguese version
ACCESS THE WEBSITE
If you can translate the campaign to another language, please send the translated text to julianfernandes [at] ubuntu [dot] com
Hopefully they will be able to get something out to us. I'm so angry that they left us out in the cold like this. It reflects poorly on them as a company and they will be lucky to receive my business again.
shared!
Thanks. I'm not very optimistic, but I'll be thrilled if you succeed.
The other campaign is also talking to the FTC, which I expect to be more helpful than the BBB. I think the BBB's day has gone, and it is now just an organization that extracts payments from companies to maintain "good" ratings. The FTC may still think its mission is to protect consumers.
Good work
Good work and I hope you succeed!
Moto-- "We are committed to being more transparent than ever on our software upgrade strategy - even when we're delivering news consumers may not want to hear. We are doing everything possible to continually improve our communication with you and make sure you are a satisfied customer. That's why we recently announced our $100 rebate program for owners of these and other devices launched in 2011 and beyond that won't get Android 4.1 Jelly Bean. This program starts in the U.S. this fall, and we are working to expand it to select regions around the world. Please watch for updates at motorola.com/tradeup.
BBB-- "If you are not satisfied with the company's response and wish to provide additional information relevant to your complaint (such as a copy of your contract, invoice, receipt, work order, warranty, etc.) please submit it with your rebuttal by the aforementioned date. If the Bureau does not receive a response from you within ten (10) days, your complaint will close as Assumed Resolved."
"
I clicked that I didn't accept their response and made my rebuttal. I'm sure everyone is getting this same message and I'm assuming BBB will be fine with Motorola's answer. I however will never click the I accept the response unless they either give me the money to buy a Samsung Galaxy S3 (without contract or my broken contract fees included) or the option to unlock my phone.
Steve motonomore.com
I think the BBB is mostly about getting companies to pay for advertising in exchange for a good rating. I'd try the FTC, which might be interested in what Moto promised. Or you could try at the state level. Most states have a consumer protection agency. There seems to be a directory of state and local agencies here:
http://www.usa.gov/directory/stateconsumer/index.shtml
Shared
Hopefully something comes of all these campaigns. I'd especially love to have my wimax back.. #Smh #Pipedreams
shallmrt said:
Moto-- "We are committed to being more transparent than ever on our software upgrade strategy - even when we're delivering news consumers may not want to hear. We are doing everything possible to continually improve our communication with you and make sure you are a satisfied customer. That's why we recently announced our $100 rebate program for owners of these and other devices launched in 2011 and beyond that won't get Android 4.1 Jelly Bean. This program starts in the U.S. this fall, and we are working to expand it to select regions around the world. Please watch for updates at motorola.com/tradeup.
BBB-- "If you are not satisfied with the company's response and wish to provide additional information relevant to your complaint (such as a copy of your contract, invoice, receipt, work order, warranty, etc.) please submit it with your rebuttal by the aforementioned date. If the Bureau does not receive a response from you within ten (10) days, your complaint will close as Assumed Resolved."
"
I clicked that I didn't accept their response and made my rebuttal. I'm sure everyone is getting this same message and I'm assuming BBB will be fine with Motorola's answer. I however will never click the I accept the response unless they either give me the money to buy a Samsung Galaxy S3 (without contract or my broken contract fees included) or the option to unlock my phone.
Steve motonomore.com
Click to expand...
Click to collapse
That must be the form letter they are using for everyone. I didn't accept it either. Sent them a fairly long nastygram in response. Not expecting any satisfaction though.
It's amazing that they just keep right on with the BS:
Get the best of Android from us
We want to give you the best of smartphone technology. That means not only pushing the boundaries on design, utility, and speed, but also providing the best mobile software out there. Today, that's Jelly Bean, the newest Android operating system. That's why we're upgrading Motorola smartphones first offered for sale in 2011¹ and later to Jelly Bean.
Click to expand...
Click to collapse
and then of course the superscript section says:
1 Applies to United States sales of Android Motorola smartphones first offered in 2011 or later.
Click to expand...
Click to collapse
Well gee, I'm pretty sure - but don't quote me on this - that all the phones we are pissed about (Atrix 4G, Photon 4G, Electrify) were offered aka released in 2011, go figure. I mean, what, are they going to toss out Jelly Bean for all these devices soon, 'cause that's exactly how I read that content, word for word.
I mean, I could understand if THAT content said "except for certain devices" and then actually name said devices directly or something similar but it doesn't: it flat out says if the device was offered in 2011 or later (as the Atrix 4G, the Photon 4G, and the Electrify were), they're getting Jelly Bean updates and, unless I'm mistaken, that's not going to happen.
Doesn't say some, or specific ones that will or won't get any update to Jelly Bean, it specifically right there in black and white says if it's a Motorola Android phone offered in 2011 and later it's getting an update to Jelly Bean. I mean... WTFOMGBBQ
Now, correct me if I'm wrong here but when you say one thing and it turns out to be absolutely positively false, you're generally considered to be lying, right? Right?
Sure seems like something the FTC might be persuaded into looking into: that's flat out customer fraud, plain, simple, black and white, no muss, no fuss, no questions asked, right there on that page.
Motorola, are you even trying?
Related
Reposted with permission:
http://forum.xda-developers.com/showthread.php?t=1419815
OPERATION: Make Our Selves Heard (#OPMOSH)
DISCLAIMER:
We here, in the movement of #OPMOSH do not consider this spam, we do not consider this slandering Moto, we simply use this as a method of having our concerns heard. Motorola Mobility Inc. has been a powerful company that has been around for a very long time, and one we hope to see long in the future as well, before and after the Google buyout.
About this movement:
Motorola Mobility Inc. has become famous for its lies, slanderous ways, and tendency to flat out prove time and time again that it cares not for its customers after they walk out of that store with their Motorola-branded device. Since the early days of Android, post Droid 1, we have sat down and took our locked bootloaders like a man. There came to be a boiling point - and a full-out war was launched on their social media sites. Sound familiar? The same thing that worked with HTC and now with Asus. We received a generic "second half of 2011" timing. Guess what! It's now Q1 2012, and not only have they missed their deadline, but they have IGNORED all bootloader-related questions, given NO official announcement of their plans still being in motion, and thus must have forgotten that we are a core, dedicated community that wishes nothing more than to enjoy the phones we were given. Let's make ourselves heard yet again, turn the heat up, and make Moto (like HTC) get off of their asses and DO SOMETHING. Everyone counts!
Moto's Facebook - Moto's Twitter - Petition - FCC Complaints (Against Verizon)
So....What can I do?
FIRST OFF, SIGN THE PETITION:
This is included in the email, so it is crucial that it continues to grow in number.
Then....
TRY CALLING VERIZON'S EXECUTIVES.
Make sure before calling that you are very informed about the issue and confident in your position, yet can be quite calm. Do not show any disrespect towards Marie H or the person you call. They are merely the (wo)man-in-the-middle, and you simply need to explain to them your position and back it up with facts. Also, do note that all times are EST.
Call Marie H. at (412) 266-7756 on Monday - Fridays, 8 am to 5 pm. OR Michelle at (803) 231-1787 on Monday - Fridays, 7 am to 4 pm. OR Call Verizon customer service at *611 or (800) 922-0204 and get to a rep by mashing 0.
This is something you cannot copy-paste, unfortunately. Here are some guidelines that should help you be successful in your endeavor:
- First off, if you get the voicemail, leave your name, number, and a time you can be contacted in case they wish to follow-up call.
- Mention that many are filing FCC complaints because this violates Block C guidelines. (Do research in case this is brought into question)
- Mention that HTC, Motorola, and Samsung have bootloader-unlockable devices on the network right now; (HTC has their 2011 devices, Moto has the Xoom, and Samsung the Galaxy Nexus)
- Mention that the bootloader being locked does not allow the device to do anything that a laptop that is using a 4G hotspot cannot do even faster/more efficiently, including hogging network resources.
- Mention that the bootloaders being FORCE locked (as in, not unlockable) does not offer protection from any present viruses or attacks of Android devices.
- Mention also that unlocking the bootloaders could very well use a system like HTC uses - which stores the IMEI of the device and voids its software warranty indefinitely, making Verizon's warranty services not liable for what a user installs on their device.
- Close your talk/voicemail by stating the number of signatures on the petition, currently well over 2,500, and saying that this is a widespread concern of many users, that wish Android to be truly open.
- Say thank you before you hang up, it'll really give off a good impression.
TRY AN FCC COMPLAINT:
http://esupport.fcc.gov/complaints.htm
Select Wireless Telephone > Billing, Service, Privacy, Number Portability and other issues > Online Form. Fill out your information, scroll down, fill out 1 and 2, skip 3 and 4. Then in 5:
- Tell the FCC that your phone’s bootloader was sold to you locked, preventing the regulatory requirement of BLOCK C Devices (MAKE SURE TO MENTION BLOCK C!!!) that "Consumers should be able to download and utilize any software applications, content, or services they desire" - make sure to cite that.
- Also helpful would be dispelling the "Reasonable network management" exclusion. Tell the FCC that Verizon allows tethering of unauthorized devices to 4G LTE services through their mobile hotspots and their paid phone tethering functionality as-is, ones that are more bandwidth-hungry and also permit installing custom operating systems, and have a potential of doing significantly more damage, such as laptops.
If you don't want to write yours up manually, we will have a pre-made step 5 that you can just copy paste soon, hopefully.
TRY EMAILING:
TO: [email protected], [email protected], [email protected], [email protected]rola.com, [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
To Whom It May Concern,
The independent communities that you catered to with your announcement earlier last year are very very excited for your bootloader unlock solution. However, the "second half" of 2011 has come and gone quietly; why is it that the public has received no notice that the bootloader unlock solution is still in works? A small-scale petition has made its rounds about the Android community, and has already gained over 2,500 signatures just under 55 hours after being made public: http://www.change.org/petitions/motorola-mobility-inc-unlock-all-smartphone-bootloaders-2
Clearly, the demand is indeed still quite strong (as can be seen on your social media networks, Facebook and Twitter), and it would be quite reassuring to the communities that not only pay for your devices every upgrade opportunity, but also help develop the Android operating system that you are using on the aforementioned devices, to have an announcement that the bootloader unlock/relock solution is still on track for a timely release. This would also potentially double as reassurance to on-the-fence Galaxy Nexus/HTC smartphone buyers to go with the Motorola Droid RAZR, with its KEVLAR backing, Verizon 4G LTE speed, powerful 1.2 GHz dual core processor, and new bootloader unlock/relock solution instead. Thank you for your time, and I look forward to your response.
Sincerely,
A Motorola Mobility Enthusiast.
TRY TWEETING:
@Motorola - How about those unlocked bootloaders you promised second half of 2011? @HTC cares, do you? http://moto.ly/icsboot
TRY POSTING ON THEIR FACEBOOK WALL:
@Motorola - I'm a faithful Motorola customer, and I'm starting to have second thoughts. Honor what Android stands for, openness, and give us the bootloader unlock tool that you promised "second-half of 2011". http://moto.ly/icsboot #OPMOSH
MAKE SURE TO SIGN THE PETITION!!
It is the backbone of this movement. We need as many signatures as possible.
We NEED to be heard to get anywhere. Spread the word to your Facebook friends, your Twitter friends, your Google Talk friends, your favorite Android news site... Spread the word! Bring freedom to the Android ecosystem, like Andy Rubin and Rich Miner intended.
Thank you SO much for your support. This community is amazing and I know our endeavors will be successful. See you on Moto's Facebook!
In an effort to get better coverage, I would suggest crossposting to as many Android forums outside XDA as possible. Most definitely, send it to Android Police. It could be worth a shot. While I understand different folks have preferences as to what forums they frequent, getting the word out is paramount.
Just my $0.02 US
Make sure you start a similar one with verizon because i am pretty sure motorola is going to play the blame game as soon as this gains momentum based on the line from the blog post
"where operator and channel partners will allow it. "
I'd like to think this will work if we get it out there enough. It's the customers vs. the company, I can't think of anybody who would want it stay locked except for those people who are like "oh but then it'll just be easier for people to screw up."
zeb carter said:
In an effort to get better coverage, I would suggest crossposting to as many Android forums outside XDA as possible. Most definitely, send it to Android Police. It could be worth a shot. While I understand different folks have preferences as to what forums they frequent, getting the word out is paramount.
Just my $0.02 US
Click to expand...
Click to collapse
couldnt he also post it to many of the xda motorola forums? except those that are already unlocked of course
id send it to droid-life as well
Sent from my DROID X2 using xda premium
This is a good idea. I like the idea of mass emailing them.
Sent from my DROID X2 using XDA App
I'll be doing my part as well. Thanks for starting this thread.
ztotherad said:
couldnt he also post it to many of the xda motorola forums? except those that are already unlocked of course
id send it to droid-life as well
Sent from my DROID X2 using xda premium
Click to expand...
Click to collapse
I'd even post on the unlocked ones. Many people would help the cause. They could write how much they benefit from their phone with an unlocked bootloader. I even bet a significant number of the larger Android community would assist because we all have the same end game in mind.
This thread is great. I was just thinking yesterday of collecting the various resources to petition Motorola. You made everything very clear and we thank you. SPREAD THE WORD!! and, most importantly, ACT ON IT PEOPLE!!
Now we need a script to auto-tweet, auto-email, and auto-flame Motorola AND Verizon.
I'll help out with this cause any way that I can. I just posted on Moto's Facebook Page.
Sent from my DROID X2 using xda premium
i just sent out an email to the addresses that were listed by the OP, lets see how long they can ignore the emails from the customers and ignore the petition. I hope they don't send back a generic email that states that they're "working" on it. If the dx2 is a "closet" device then maybe we can gain at least the key to unlock and we'd be gaining our pudding.
Being a recent HTC convert and former X2 owner, I can say that this could really work. We got our Rezound unlocked. This needs to get out there. You'd be surprised how powerful this can be if enough people here on XDA start making noise. Thanks, OP, for posting this. Good luck!
Can we organize a time to CALL motorola? I think clogging up their phone lines for a couple of hours may be more effective than jamming their inboxes with easily deleted emails. If we could get even 100 people to just call at the same time, we could be HIGHLY effective.
We could all also call the phone number listed in post number 96 of the similar thread in the RAZR forum. I think that if we politely annoy enough people things can get better.
'Bout to hit 1000..
Guys thus could work.we doubled our sigs in less then twelve hours at this rate we'd have 5000 by Saturday. Remember to send them emails and to remind other moto forums!! I have a feeling that they just might listen if we bagger them enough.
Sent from my eclipsed Droid x2
antp121 said:
Guys thus could work.we doubled our sigs in less then twelve hours at this rate we'd have 5000 by Saturday. Remember to send them emails and to remind other moto forums!! I have a feeling that they just might listen if we bagger them enough.
Sent from my eclipsed Droid x2
Click to expand...
Click to collapse
I signed the petition.
I posted in the Motorola X2 forums that HTC has already unlocked their bootloaders within the United States, and that the X2 will be my last Motorola phone if they do not go through with their statement they released to unlock the bootloaders.
I sent an email (not nasty, but to-the-point) in the same vein as my post in their forums.
Remember, people. Do NOT be nasty about it: no name calling, no cursing, etc. Just state that you feel they should unlock the bootloader, especially since HTC has done it. I went as far as to suggest they contact HTC to see how they got Verizon and AT&T to allow this. Then, state that you won't be purchasing any more Motorola phones if they do not move forward with this. I was being kinder and stated that we, as customers, deserve an answer from them one way or another (whether they will unlock the phones or not). If they choose not to unlock the phones nor give an answer, the X2 was going to be my last Motorola phone.
It wasn't nasty, it was to the point and it was with tact. That's what we need, not a lot of flaming, etc. That won't get you anywhere and they'll just ignore it and treat it as if it were from some child or teenager, which is what I would do with it as well.
BTW, just read this excellent article on Droid Life. Pretty damning against Motorola if you ask me!
http://www.droid-life.com/2012/01/0...eed&utm_campaign=Feed:+DroidLife+(droid+life)
I went ahead and updated my post in the Moto forums to include this article link as well.
BTW, this has to be the 3rd or 4th "article" I've seen today about this. I think it's picking up steam. Now, whether Moto decides to listen and take action is another thing.
Exactly we must be to the point but not to forward it could be offensive plus that could hurt the cause And we still need a little more signer so tell your friends mom etc
Signed petition.hope were heard.
antp121 said:
Exactly we must be to the point but not to forward it could be offensive plus that could hurt the cause And we still need a little more signer so tell your friends mom etc
Click to expand...
Click to collapse
I went and called Mrs. Ellen and Mrs. Houtz. They both want to help and are ready to join our cause. Let's make moves people.
Sent from my DROID X2 using xda mid-grade
Posted it on a google discussion in another forum. Can we get a list of forums this has been posted on?
I believe that we should have this posted on every phones forum because it's not just for us that it will benefit but it would benefit everyone and for me I wouldn't have to wait on a phone to see if it's dev friendly or just another red headed step child.
Sent from my DROID X2 using XDA App
Hey guys,
i've just finished a chat with the german Moto Support team... And i'm very disappointed!
so what happened?
i've registered for chatting and got Stefan as my chat partner.
First thing he did was redirecting to another chat partner... while i was the ONLY ONE chatting to Motorola... 'cause it was 10:01 my chat started... And chat opened at 10:00...
So now i talked to Nicole...
After my first question of how they want to deliver the ICS OTA in Q2 she asked me if i have an unbranded device...
...whyever that was important...
the following facts were given to me while chatting with Nicole:
she has no idea what she's doing
development process is over (maybe)
retail version can't be delivered
she has no idea what she's doing (2nd time)
retail OTA not available because of the carriers
retail OTA can only be delivered while delivering branded OTA's
carriers are adding stuff for a branded ICS now
she has no idea if there's a SOAK test or not
she has no idea what she's doing (3rd time)
support team is responsible for providing information about ICS updates
support team has no information about ICS updates
i no more believe in any official GSM OTA for germany in Q2
... or maybe german chat support members are totally unqualified ...
PS: sorry, but my english isn't the best
I suspect that you just got someone with very limited knowledge of the ICS update schedule. We're seeing it happen for members on here so it must be in the pipeline for us non US RAZR owners, the question is when? I'm tempted to flash a non UK leak but am trying to remain patient as I'm sure that we'll have something soon ) Hear your frustration though and feel it too! Hang on in there!
Sent from my XT910 using Tapatalk
samanderson said:
I suspect that you just got someone with very limited knowledge of the ICS update schedule. We're seeing it happen for members on here so it must be in the pipeline for us non US RAZR owners, the question is when? I'm tempted to flash a non UK leak but am trying to remain patient as I'm sure that we'll have something soon ) Hear your frustration though and feel it too! Hang on in there!
Sent from my XT910 using Tapatalk
Click to expand...
Click to collapse
Hey there,
i don't know. But it seems everyone of the german support team is blessed with that limited knowledge...
I'm knocking on that 'door' every few days and i had most of them in a conversation... And no one was able to tell me anything
But... I keep trying
They are probably watching euro 2012 football thus not paying attention to the chat.. Lol
Sent from my XT910
Online chat support? Really??
These people are notoriously incapable of fixing anything. Their names are always fakes, since you're communicating with someone in some far off land and you'd be hard pressed to pronounce or even recognize their real name. Their answers are picked from a premade list... it's so bad, it's often assumed they're chat 'bots and not people at all... but they are.
"I am sorry you are having difficulties with your ICS for Motorola Razr today. I will do my best to resolve your question"
These people have no knowledge of updates at all. They're just a buffer zone to skim off problems before they go to phone support. Employees at the retail store level are a better source and you know how much THEY know, right?
The first person you talk to on phone support is barely better. Try to get past this person quickly and politely. When it's clear that they do not know, ask to talk to someone else. That will bring you to tier 2 support and they're the ones that have the most knowledge. But, they're less of them around, so plan on being on hold for awhile. And, when they finally talk to you, it's clear this is the first person who has even a basic clue.
...and they won't be able to answer you about ICS, either. At this point, you've wasted more time than it would have taken to plant an inside made at the Motorola's corporate offices to spy for you.
If you didnt already know, the Atrix's ICS update has changed its status from Q3 to "Further plans coming soon". Take that however you please. But one thing is almost certain; if Atrix doesn't get the update, neither will we. With that said, I feel its time to make ourselves heard to an individual within Moto that has some actual pull on what might happen regarding the ICS update; enter Punit Soni, Product Manager VP at Moto Mobility. If you would like to say something to him, go for it. But remember, the goal is to get the point across that the Photon and Atrix are two amazing and still widely used phones who have dedicated communities behind them who would like to see new life brought to the 2011 flagships that started the multicore revolution. So don't be a douche..
Atrix XDA Thread
Punit Soni's Google+
::UPDATE::
Sony has promised that the Droid Bionic will be getting their ICS update soon in response to Bionic owner discontent. Obviously this guy is serious about customer satisfaction. He could seriously be our way to get heard. Everyone should contribute! Soni, on the Droid Bionic situation
Remember, be polite to him. He just joined Moto not long ago.. And try not to spam too
Sent from my #Motofail... Further Plans coming soon...
Go do it guys and don't forget to be polite. He is actually reading all the comments, mine got a "+1" from him.
Enviado desde mi MB855 usando Tapatalk 2
I posted the following comment on Mr. Soni's post about "Motorola aiming to upgrade all possible devices to Jelly Bean, promises to give you $100 credit if it can't"
Mr Soni,
First let me apologize about posting on your G+.
Software updates on many devices being changed to a vague status reads as "No" in the minds of many consumers and Motorola device owners. There are already a number of Motorola device owners that are in the process of replacing their devices. The damage may already be done. In the future simple "Yes we are working on it" or "No updates planned" would be of great benefit to both Motorola and device owners as many customers have already dealt with such vague statements from a number of manufacturers with generally unpleasant results.
Regarding Webtop and it's replacement, Webtop3.0. I release a modified version of the original Webtop that covers over 90% of things the average PC user does on their computer. It has met with some success and has been seen as what Webtop should have been. Webtop3.0 removes most of these key features and abilities and leaves many with no upgrade path beyond Gingerbread, myself included. There is also no alternative device to move to either. I would have gladly given the work to Motorola only asking for partial credit in return. I have attempted to contact Motorola a number of times and received the "Not my department" run around. In order to save space I will not go into the tech aspects and issues but link you to a blog post comparing Webtop, my custom Webtop and Webtop3.0. http://martian-imperium.blogspot.com/
I appreciate that you are reading a number of posts made by Motorola owners. This is far more than we have ever received from Motorola in the past and I hope others at Motorola follow your example.
Thank you
It seems like this is a great step in the right direction for Motorola. I cant wait to see the improvements they will make
The way I see it, is a 100 dollars is just not enough. If they had no intentions on upgrading the phone to begin with? why what put under development? Many of us (including myself) feel that Motorola does not care to have us as customer who buys their products. The least I feel they should do is to unlock the boot-loader ( so developers can do their magnificent work) also provide a logical explanation (come clean) sometimes works.
Just adding my two cents (very frustrated)
I appreciate he is keeping his G+ opened so we can provide him feedback, at least it seems like he is interested in fixing this situation.
Reading some of his answers, I think he is gonna take care of the Bionic first, then the Atrix. No words about the Photon though...
Enviado desde mi MB855 usando Tapatalk 2
Hi Everyone
The broken promise of Motorola has been drivin' me nuts for a year now. I want to change the situation.
Everybody knows that Moto releases now the Moto X device, and you can hear everywhere how sexy it is.
I would like to make Motorola stop for a moment, and give our crazy good devs (like th3bill) all what they need to make a perfect JB ROM. Or at least ICS. And when I say JB I don't mean Justin Bieber.
How can we do that? We can start a campaign. We'll call it "Don't buy Moto campaign".
This campaign will convince people to avoid Moto product, by showing them that Motorola is a promise-breaker. We will advertise it all over Facebook, and all over the internet, until Motorola will say "Okay. We give up. What do you need?"
What do you think? Isn't that a good way? Isn't it our last chance to win while the time passes too fast?
I need your will to join. Together we will make the change. We can begin with posting on Moto's Facebook page.
Please tell me what you think!
Thank you,
Yair
It already been tried. Even with coverage from multiple sites like C|Net, Moto simply refused to play ball.
Lokifish Marz said:
It already been tried. Even with coverage from multiple sites like C|Net, Moto simply refused to play ball.
Click to expand...
Click to collapse
Sad to hear that. But was it an extensive campaign? Was there someone who tried to threaten Motorola's sales and revenue?
I'm not sure. We can do it much more powerful this time! Make every upset customer join us!
Look. If all the people here decide to act, together we will make Moto's Facebook page full of out contents, explaining why not to but Motorola. It will be more than things that were done before. We shouldn't give up!
I am the first one. https://www.facebook.com/motorola/posts/10151795168395731
Go make the change happen!
Both SupportMyMoto and it's partner UpdateMyMoto were pretty massive. In fact SupportMyMoto pushed the official Motorola website of the first page of Google search results for "Motorola" and was pulling in thousands of hits a day. There were a number of developers and Android advocates on board as well as a number of device owners from around the world. There was also a massive Twitter, Facebook and G+ effort as well. It hit almost every one of Motorola's social media outlets as well as the official Motorola forums. The estimated loss in return customers was projected to be in the millions of dollars but even with that Motorola failed to even provide sourcecode much less an update.
Got it. Thank you for the answers!
Lokifish Marz said:
Both SupportMyMoto and it's partner UpdateMyMoto were pretty massive. In fact SupportMyMoto pushed the official Motorola website of the first page of Google search results for "Motorola" and was pulling in thousands of hits a day. There were a number of developers and Android advocates on board as well as a number of device owners from around the world. There was also a massive Twitter, Facebook and G+ effort as well. It hit almost every one of Motorola's social media outlets as well as the official Motorola forums. The estimated loss in return customers was projected to be in the millions of dollars but even with that Motorola failed to even provide sourcecode much less an update.
Click to expand...
Click to collapse
And yet people are still rushing out to buy the new phone. I don't understand it and never will. I'm one of the few that still posts occasionally on Soni's google+ page. Even some folks who got screwed on the photon are supporting the new release.... Don't get it at all. Plenty of other choices out there. I got updates for six months. Some of you got even less. The most any of us got was 9 months...
Never looking back and enjoying my S4.
This [New Approach to get HTC to listen.] thread was OP by hasoon2000, and stickied into Tony Stark's "General sticky."
It is more important now than ever to ask HTC to lend a hand, especially in making some unreleased code available.
Please see the link for the simple instructions.
Thanks,
pbergonzi
pbergonzi said:
This [New Approach to get HTC to listen.] thread was OP by hasoon2000, and stickied into Tony Stark's "General sticky."
It is more important now than ever to ask HTC to lend a hand, especially in making some unreleased code available.
Please see the link for the simple instructions.
Thanks,
pbergonzi
Click to expand...
Click to collapse
I followed the advice, contacting them, and within 12 hours got this reply, and attempted to provide the requested information:
"Dear (pbergonzi),
Thank you for contacting HTC Technical Support.
(pbergonzi), first of all I would like to thank you for being a member of our family of smart mobile devices. In this case, I want to make sure your request is passed along to our proper department. Remember your thoughts are imperative for us to grow as a community. Our goal is always to provide you with top of the line devices as well as a spectacular HTC experience.
In this case, in order to pass this information to the proper department, I will like to know the following:
• Carrier
• Android version / Software version requesting source code for
• Radio Version Note: This is Baseband version on Android devices
• Serial Number/MEID/ IMEI/ESN
• Software Number
• Full Name
• Email Address
• Contact Number
• Mobile Number
• Preferred Contact Time
• Time Zone
• Carrier
I look forward to your reply with the necessary informaiton. Please do not hesitate to contact us through http://www.htc.com/us/contact/email/ or call us at +1-866-449-8358 from (8 Am – 1 Am) ET, 7 days a week or you can reply to this email by clicking on the link below.
Thank you for being a member of our HTC community and I wish you a good day!
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
We are unable to receive replies to this email account. Please visit us at www.htcdev.com if you have any questions or need further assistance."
I can only imagine what would happen if 5 million more of us contacted them.
pbergonzi said:
I followed the advice, contacting them, and within 12 hours got this reply, and attempted to provide the requested information:
"Dear (pbergonzi),
Thank you for contacting HTC Technical Support.
(pbergonzi), first of all I would like to thank you for being a member of our family of smart mobile devices. In this case, I want to make sure your request is passed along to our proper department. Remember your thoughts are imperative for us to grow as a community. Our goal is always to provide you with top of the line devices as well as a spectacular HTC experience.
In this case, in order to pass this information to the proper department, I will like to know the following:
• Carrier
• Android version / Software version requesting source code for
• Radio Version Note: This is Baseband version on Android devices
• Serial Number/MEID/ IMEI/ESN
• Software Number
• Full Name
• Email Address
• Contact Number
• Mobile Number
• Preferred Contact Time
• Time Zone
• Carrier
I look forward to your reply with the necessary informaiton. Please do not hesitate to contact us through http://www.htc.com/us/contact/email/ or call us at +1-866-449-8358 from (8 Am – 1 Am) ET, 7 days a week or you can reply to this email by clicking on the link below.
Thank you for being a member of our HTC community and I wish you a good day!
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
We are unable to receive replies to this email account. Please visit us at www.htcdev.com if you have any questions or need further assistance."
I can only imagine what would happen if 5 million more of us contacted them.
Click to expand...
Click to collapse
I hate to rain on your parade, but you're referencing a nearly two year old post that was made at a time when HTC wasn't unlocking devices or providing source code for them. Tens of thousands did write letters and signed several online petitions, the most famous of which was at change.org. HTC eventually did bow to pressure and provided the means to unlock boot-loaders and released the source code. It's why we and other HTC owners can run different kernels and ROMs now, without jumping through hoops trying crazy hacks and exploits to do so.
The issues are now with the component manufacturers like Texas Instruments and Qualcomm who have yet to release up to date open sourced drivers for newer kernels. Heck, it took petitions and a letter writing campaign just to get them to release the stale sources we have now that were already nearly two years old. Don't hold your breath that they'll be inclined to release any newer ones for a device as old as ours is.
Sorry to give you the bad news but you're jumping in with this pretty late in the game. Our device wasn't a big seller, and was eclipsed by lighter more powerful units within 3 months of its release. All but a handful of devs left for greener pastures long ago. What we have left is a small group of dedicated diehards who are doing the best they can with what they have to work with. Just be thankful that we have them, and that any work is still being done here.
Look at this forum, on a busy day there's maybe 6-7 posts, but on average 2-3. Were lucky that the powers that run this place haven't relegated us to "legacy" status yet. Again, I don't want to down you out, but even if every active reader of this forum were to run out and immediately do as you suggest, we'd be lucky to get a hundred sent in. I'm sorry, but these are the facts. To believe anything else would be at best hopeless optimism, or at worst pure fantasy. Just my opinion.
Ciao
Oh, thanks Odysseus. The history lesson was edifying and poignant. Since the subject was stickied, it still seemed relevant.
Nevertheless, after ravike mentioned just recently about communicating with someone there, I thought communication at the very least wouldn't hurt, and who knows if someone somewhere might just change something. I think that energy spent in changing my mind would be better spent and more psychically rewarding directed toward HTC, even though presumably useless. You for example, are certainly articulate enough that your words might well work a lasting sympathetic response in a developer, and who knows where that will go, even if he doesn't directly reply in kind--he might for example, be kinder to the person who brings his coffee, just as an example.
Granted, 5 million members of xda are not about to contact HTC, however, as the little sparrow, with feet pointed skyward to prevent it from falling, said to the chuckling farmer who doubted him, "One does what one can."
Sorry to Burst Your Bubble
Odysseus1962 said:
I hate to rain on your parade, but you're referencing a nearly two year old post that was made at a time when HTC wasn't unlocking devices or providing source code for them. Tens of thousands did write letters and signed several online petitions, the most famous of which was at change.org. HTC eventually did bow to pressure and provided the means to unlock boot-loaders and released the source code. It's why we and other HTC owners can run different kernels and ROMs now, without jumping through hoops trying crazy hacks and exploits to do so.
The issues are now with the component manufacturers like Texas Instruments and Qualcomm who have yet to release up to date open sourced drivers for newer kernels. Heck, it took petitions and a letter writing campaign just to get them to release the stale sources we have now that were already nearly two years old. Don't hold your breath that they'll be inclined to release any newer ones for a device as old as ours is.
Sorry to give you the bad news but you're jumping in with this pretty late in the game. Our device wasn't a big seller, and was eclipsed by lighter more powerful units within 3 months of its release. All but a handful of devs left for greener pastures long ago. What we have left is a small group of dedicated diehards who are doing the best they can with what they have to work with. Just be thankful that we have them, and that any work is still being done here.
Look at this forum, on a busy day there's maybe 6-7 posts, but on average 2-3. Were lucky that the powers that run this place haven't relegated us to "legacy" status yet. Again, I don't want to down you out, but even if every active reader of this forum were to run out and immediately do as you suggest, we'd be lucky to get a hundred sent in. I'm sorry, but these are the facts. To believe anything else would be at best hopeless optimism, or at worst pure fantasy. Just my opinion.
Ciao
Click to expand...
Click to collapse
+1
@pbergonzi I do appreciate that you are trying to help, but the Amaze is LONG dead. If you decide to visit HTC's official website, the Amaze has vanished. They are pretending it never existed. The only things left are old drivers and antiquated software support from HTC (doesn't apply to us anymore). From what I saw, they only released source because they would have been breaking the GPL, thus decreasing their reputation as a smartphone manufacturer.
Also, it's not that HTC doesn't want to support us, it's that they can't. Texas Instruments doesn't support our chipset, and never will because this phone didn't sell. HTC has absolutely no obligation to release source code for less than a dozen hobbyist developers. They have better things to do, like develop for the HTC One. Why would they care about us. That's the ugly unwritten truth about companies.
If they do decide to spontaneously resume support, I will buy 3 goats, paint numbers "1", "2", and "4" on them and release the goats while in school and let them run wild!
pbergonzi said:
Oh, thanks Odysseus. The history lesson was edifying and poignant. Since the subject was stickied, it still seemed relevant.
Nevertheless, after ravike mentioned just recently about communicating with someone there, I thought communication at the very least wouldn't hurt, and who knows if someone somewhere might just change something. I think that energy spent in changing my mind would be better spent and more psychically rewarding directed toward HTC, even though presumably useless. You for example, are certainly articulate enough that your words might well work a lasting sympathetic response in a developer, and who knows where that will go, even if he doesn't directly reply in kind--he might for example, be kinder to the person who brings his coffee, just as an example.
Granted, 5 million members of xda are not about to contact HTC, however, as the little sparrow, with feet pointed skyward to prevent it from falling, said to the chuckling farmer who doubted him, "One does what one can."
Click to expand...
Click to collapse
Listen, I hope my comments haven't dampened your enthusiasm. I truly love this device. It's the perfect size for my needs, takes great photos, and connects to the net much faster than the HD2 it replaced. The hardware still holds its own 3 years after release. It was the top of the line when it came out and the build quality that one would expect from a high-end product is evident wherever you look on the device.
The only problem with it is software, in particular an outdated OS. The very software that allows lesser devices to perform better than this, is what's holding it back. Please don't be discouraged, instead learn what you can so that you too can contribute to our small, but loyal community. Together, each in his own way, we can continue to keep the amaze alive.
Maybe it should be "New Approach to get Texas Instuments to listen."
Like for example, in the TI Engineer to Engineer community, where ravike14 is trying to get a little satisfaction regarding unreleased code:
http://e2e.ti.com/support/low_power_rf/f/307/p/305896/1089531.aspx#1089531