Okay so I've had the phone like 3 months at the most. I've woke up this morning and the touchscreen doesn't work. The screens in perfect condition but nothings happens when I try unlock the phone, no feedback from the vibration, just nothing, Anyone know what I should do?
Manipulation said:
Okay so I've had the phone like 3 months at the most. I've woke up this morning and the touchscreen doesn't work. The screens in perfect condition but nothings happens when I try unlock the phone, no feedback from the vibration, just nothing, Anyone know what I should do?
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One backup data and factory reset.
Or restore your Nandroid backup .
Return to service centre .
jje
if you are still on warranty, do not hesitate to send it back to the service center
Sent from my GT-I9300 using xda premium
I restored it back to the last time I backed it up and it didn't work. I factory reset it and it worked for like 1 minute. So I left the battery out went to sleep and it worked again so far. Not impressed if it touch screen stops working after 3 months. I will be sending it back with a massive complaint if it does.
Its not normal and either you have something wrong with apps /firmware or its a hardware fault .
Apps Firmware the most likely culprit .
jje
JJEgan said:
Its not normal and either you have something wrong with apps /firmware or its a hardware fault .
Apps Firmware the most likely culprit .
jje
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I doubt its apps as I factory reset the phone and it did the same thing but its now working, somehow. So I restored my backup to it and it still works so I don't reckon its firmware/apps issue. When it didn't work I got no response from the touch buttons or the screen. It just didn't work.
Related
My phone's proximity sensor stopped working, when i restard it works for one or two times and its not working again,
sometimes it is operating normally but about one hour later its stopping again . i was on stock rom and i tried different versions too.
i checked xda before writing this post and i saw one of SG2 owner phones front panel had changed by techical service.
my question is i send the phone to service today, and if there is mechanical problem on my device , they will change it.
So what is yours opinion about it? Is it a hardware or software problem?
Thanks a lot for the answers from now
Is your phone stock?
Have you tried re calibrating?
yes it is and i calibrated 4 or 5 times
any idea about my problem
akarian said:
My phone's proximity sensor stopped working, when i restard it works for one or two times and its not working again,
s
my question is i send the phone to service today, and if there is mechanical problem on my device , they will change it.
So what is yours opinion about it? Is it a hardware or software problem?
Either
Have you a case on the phone if so remove it and test as this is the usual sensor culprit .
have you factory reset the phone ??
If not do so and test
Warranty is void if the phone has root or custom rom or rom counter is above zero be aware before returning to service .
jje
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JJEgan said:
akarian said:
My phone's proximity sensor stopped working, when i restard it works for one or two times and its not working again,
s
my question is i send the phone to service today, and if there is mechanical problem on my device , they will change it.
So what is yours opinion about it? Is it a hardware or software problem?
Either
Have you a case on the phone if so remove it and test as this is the usual sensor culprit .
have you factory reset the phone ??
If not do so and test
Warranty is void if the phone has root or custom rom or rom counter is above zero be aware before returning to service .
jje
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thanks i removed the case before testing and yes i did factory reset before trying,
i used jig before giving it to service,
i know something wrong with the proximity sensor but the thing is confusing my mind; the sensor sometimes operates normally, its stopping working about 1 hour later or something like that, i hope the service decide there is problem with it. Otherwise it is a long process (about 3 or 4 weeks). I dont want to hear from service : there is no issue with your phone after waiting 1 mounth.
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It looks like a hardware problem. Ask for a replacement, my friend.
i asked for replacement because i know it is the best phone till SG3 but as i mentioned up there i have doubt is service gonna agree with me?
i got my phone from service today, and they told me there is no problem with the sensors they upgraded to new firmware. I checked again the sensors by *#0*# test. The proximity sensor was same. The funny thing is a guy from technical servis said, there is no proximity sensor in this phone, and i asked which function of phone shuts of the screen while i m making calls? he said it is the light sensor.
i think it is gonna take time....
Hi everyone,
i don't know if someone already encountered this but sometimes my GS3 does not respond when i try to wake him up. (it's not turned off just standby). The screen stays black en nothing works. One time the screen did woke up but i couldn't unlock it because the touchscreen didnt work. It could not be turned off and the buttons didn't do anything! The only way for me to get out of this was a battery pull!
I did not root or modify anything on this phone because i like the stock samsung TW for the first time .
Did anyone else have this problem? And how did u solve this? Thank u.
Possibly due to an app you have installed.
Sent from my GT-I9300 using xda premium
dnlgee said:
Possibly due to an app you have installed.
Sent from my GT-I9300 using xda premium
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Thank u i didn't thought of that. Is their an easy way to find out wich app this could cause? I still find it very weird. If an app is not compatible than it just shouldnt install intead of breakin the phone right? XD
This happened me last night as well. Couldn't do anything other than turn the phone off, and when it came back on it was fine again.
Unrooted as well. Would like to find out how I can prevent this from happening again?
if you are not sure about the root cause of the problem better factory reset your mobile
bala_gamer said:
if you are not sure about the root cause of the problem better factory reset your mobile
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Yes, if it happens again than i will try that. But i already sent the unit back from were i ordered it. They will send me a new one because its their policy to send a new one if something happens in 2 weeks.
So i will see if it still occurs with the new one otherwise its one of my apps. Than i will install only a few apps and see what causes it. If it doesnt occur one more thime than the unit was faulty. Ill keep u guys updated.
chicoelnino said:
This happened me last night as well. Couldn't do anything other than turn the phone off, and when it came back on it was fine again.
Unrooted as well. Would like to find out how I can prevent this from happening again?
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Did it happen once? My phone had it like 3 times so thats why i sent it back. But if it still occurs with my new phone than it must be one of the apps i got Luckily they got DOA policy. I asked if it includes ''the phone does not work as it should" and they said yes send it back u will get a new one yaay but now i have no phone
I had this. After a hard reset, multiple times, and configuring with no accounts (no samsaung account, no google, nothing), it still happened. I ended up returning the phone and I've not had a single problem since.
I think it was either faulty memory or a dodgy firmware flash (more likely). Either way, I didn't care to find out and now it's all good.
sama said:
I had this. After a hard reset, multiple times, and configuring with no accounts (no samsaung account, no google, nothing), it still happened. I ended up returning the phone and I've not had a single problem since.
I think it was either faulty memory or a dodgy firmware flash (more likely). Either way, I didn't care to find out and now it's all good.
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Yes lucky i found this out early too.. Because after another week i wouldnt get a new one and now i get
Factory reset your phone.
Hope everything turns out alright.
Okay people, I just got my S3 last night, and after about 3hrs of use, my problems developed. My problem is intermittent, but nonetheless, very aggrivating. When I press the power or home button, screen wakes, but touch is unresponsive. I thought it might have been a lockscreen issue, but I've tried all variants including no lockscreen and have the same problem. Is there any updates or fixes that anyone knows of or do I have a defective phone? Any thoughts are welcomed. For what its worth, I also rooted my device, and it installed supersu. I don't know if that could be related, but I'm going to give a full unroot reset a try as well.
Sent from my aokp_tenderloin using xda premium
Are you connected to charger, that can cause pro lems when getting unstable current
Sent from my GT-I9300 using xda app-developers app
On or off the charger, makes no difference. I Fully factory restored, pulled root, triangle counter reset, and everything else in between, and the issue still remains. Even tried another rom and kernel, sames results. Seems like I have a fancy light up paperweight for the most part. First samsung phone in over 10 years, and this is what I end up with. Great job samsung.
For how long is there no response.anyway try disable s-voice in settings.that is directly related to home button.power button hmm, don't know..
So, factory reset the phone, reflashed stock rom, even booted phone up with no sim or memory card, fresh from a reset. On the main setup screen, if I lock the phone, then wake it up, touch is dead. Definitely a hardware problem. Called samsung uk because anyone who used DAILYSTEALS.COM will find out if their phone ever needs service, that the phones sold via them came from the UK. Not really happy this wasn't explained on their website prior to purchase, as I would have held off. Now my 3 day old phone with not even 24hrs of use on it is off to a UK service center.
Word to the wise when buying online, check the origin of your phone if the retailer isn't an official seller. now my money saved is going right back.
zodiaxe66 said:
For how long is there no response.anyway try disable s-voice in settings.that is directly related to home button.power button hmm, don't know..
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As stupid as it may be, I want s-voice to work, shouldn't have to disable something to make the phone work properly out the box.
So I searched the forum for a bit and saw some people have similar issues but not the exact issue that I have. For some reason, my phone's power button only turns on the phone. After the phone is on, it doesn't work anymore. (i.e. will not put the phone into the lock state nor wake up the phone) The only way for me to wake up the phone is to plug it into the charger which will activate the lock screen.
Some additional information:
I am currently running Stock 4.0.3 ICS unrooted.
I have tried a factory reset on the phone.
I have also tried the *2767*3855# factory format code which is supposed to reinstall the phone firmware.
I was using the Go Launcher/Go Locker app as my default home screen and lock screen but this is still happening even after a factory reset back to TouchWiz.
This problem occurred after turning my phone back on this morning after it died due to running out of battery.
If anyone knows what I should do or can point me in the right direction, I would be grateful.
Warranty replacement.
raduque said:
Warranty replacement.
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Boo, that sucks. Do you think going through AT&T or Samsung would be better? I guess its between a refurbished phone vs not having one for 2 or so weeks.
Malaranu said:
Boo, that sucks. Do you think going through AT&T or Samsung would be better? I guess its between a refurbished phone vs not having one for 2 or so weeks.
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Funny thing about this question. We have a recent thread about this going on right this very minute. :highfive:
MotoMudder77 said:
Funny thing about this question. We have a recent thread about this going on right this very minute. :highfive:
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Haha found it in the general section. =D thanks. :highfive:
Woe you are lucky! Hoed you factory reset without a hard brick
Sent from my SGH-I777
Malaranu said:
So I searched the forum for a bit and saw some people have similar issues but not the exact issue that I have. For some reason, my phone's power button only turns on the phone. After the phone is on, it doesn't work anymore. (i.e. will not put the phone into the lock state nor wake up the phone) The only way for me to wake up the phone is to plug it into the charger which will activate the lock screen.
Some additional information:
I am currently running Stock 4.0.3 ICS unrooted.
I have tried a factory reset on the phone.
I have also tried the *2767*3855# factory format code which is supposed to reinstall the phone firmware.
I was using the Go Launcher/Go Locker app as my default home screen and lock screen but this is still happening even after a factory reset back to TouchWiz.
This problem occurred after turning my phone back on this morning after it died due to running out of battery.
If anyone knows what I should do or can point me in the right direction, I would be grateful.
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had the same problem few days back.well i stay in india so there is no option to get it repaired by samsung service center.so,i took the device to a local mobile service shop and he fixed the issue with in 3 Hours...he said that he has replaced the power button and now my device works fine..it costed me 10$ =550 Rs
I have the same problem with my galaxy S2. I have changed the button, but it doesn't work anymore.
Sorry for my bad english, I'm french.
Hi guys,
I am experiencing a strange thing on my phone. Some days ago i tried DOVA a PA 2.50 port, and at first it was working well and all was good for some days, then 2 or 3 days ago it started to crash and freeze or just didn't wake up, randomly. So i did a full wipe again and tried to see if it fixed the problem, unfortunately it didn't.
My next move was to fully wipe again and flash all the way back to the official PA 3.15, where there was no problem, but the phone still crash
So here i am, asking if any of you could help or even tell me my phone is done and needs to get repaired.
It may be due to sds fix. Try kernel linked in my signature. No more freezes for me
I get freezes on all cm kernels
Sent from my GT-I9300 using Tapatalk 2
I will give it a go and get back to you if it's going well or not
After 5 mins i had my crash with the new Kernel, so the phone is alive in some way, course when pushing the home buttom some times in a row, the screen turns negative "white". But don't reatch to anything els
maschm said:
I will give it a go and get back to you if it's going well or not
After 5 mins i had my crash with the new Kernel, so the phone is alive in some way, course when pushing the home buttom some times in a row, the screen turns negative "white". But don't reatch to anything els
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If you still can, reset your counter via Triangle Away because you might have to bring it to a service center if the device dies. So to be on the safe side I would recommend to do it while you still can.
So before sending my phone to rep, anyone els might have a solution?
The phone freeze randomly.
I can't wake it up often - a new message do wake the phone, so that is really strange.
Factory reset. Format internal and external sd. Backup everything first though
Sent from my GT-I9300 using Tapatalk 2
Have done full wipes, not on external sd though.
hi
same as my issue.solved
try this
http://forum.xda-developers.com/showthread.php?p=41593409#post41593409
mostafaz said:
hi
same as my issue.solved
try this
http://forum.xda-developers.com/showthread.php?p=41593409#post41593409
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I will give it a try later
Okay, i did an unroot and then root. and all is running great