My phone's proximity sensor stopped working, when i restard it works for one or two times and its not working again,
sometimes it is operating normally but about one hour later its stopping again . i was on stock rom and i tried different versions too.
i checked xda before writing this post and i saw one of SG2 owner phones front panel had changed by techical service.
my question is i send the phone to service today, and if there is mechanical problem on my device , they will change it.
So what is yours opinion about it? Is it a hardware or software problem?
Thanks a lot for the answers from now
Is your phone stock?
Have you tried re calibrating?
yes it is and i calibrated 4 or 5 times
any idea about my problem
akarian said:
My phone's proximity sensor stopped working, when i restard it works for one or two times and its not working again,
s
my question is i send the phone to service today, and if there is mechanical problem on my device , they will change it.
So what is yours opinion about it? Is it a hardware or software problem?
Either
Have you a case on the phone if so remove it and test as this is the usual sensor culprit .
have you factory reset the phone ??
If not do so and test
Warranty is void if the phone has root or custom rom or rom counter is above zero be aware before returning to service .
jje
Click to expand...
Click to collapse
JJEgan said:
akarian said:
My phone's proximity sensor stopped working, when i restard it works for one or two times and its not working again,
s
my question is i send the phone to service today, and if there is mechanical problem on my device , they will change it.
So what is yours opinion about it? Is it a hardware or software problem?
Either
Have you a case on the phone if so remove it and test as this is the usual sensor culprit .
have you factory reset the phone ??
If not do so and test
Warranty is void if the phone has root or custom rom or rom counter is above zero be aware before returning to service .
jje
Click to expand...
Click to collapse
thanks i removed the case before testing and yes i did factory reset before trying,
i used jig before giving it to service,
i know something wrong with the proximity sensor but the thing is confusing my mind; the sensor sometimes operates normally, its stopping working about 1 hour later or something like that, i hope the service decide there is problem with it. Otherwise it is a long process (about 3 or 4 weeks). I dont want to hear from service : there is no issue with your phone after waiting 1 mounth.
Click to expand...
Click to collapse
It looks like a hardware problem. Ask for a replacement, my friend.
i asked for replacement because i know it is the best phone till SG3 but as i mentioned up there i have doubt is service gonna agree with me?
i got my phone from service today, and they told me there is no problem with the sensors they upgraded to new firmware. I checked again the sensors by *#0*# test. The proximity sensor was same. The funny thing is a guy from technical servis said, there is no proximity sensor in this phone, and i asked which function of phone shuts of the screen while i m making calls? he said it is the light sensor.
i think it is gonna take time....
Related
Hello,
I noticed that the screen of my phone does not turn off when I speak on it so sometime I accidently hang up. I made sure that the proximity sensor in phone setting is on.
when I dial *#0*# and check sensors I get this:
Proximity: Null 0 (0.0.0) sometime (0.0.1)
btw I am on stock KE7 now I came back from Villain 1.1 to see if that fixes the problem and I factory rest many times.
any help ?
Thanks
You dont have a screen protector covering the sensor do you, as some can cause problems.
Tinderbox (UK) said:
You dont have a screen protector covering the sensor do you, as some can cause problems.
Click to expand...
Click to collapse
No I don't
Same problem here
I have the exact same problem, and I wanted to know what did you do, and did you solve it or not?
sounds like a hardware damage.. if you cant live without the sensor(i wouldnt want to ) i would take the warranty claim
I tried flashing it with the oldest and the newest roms on samfirm, and the issue remained with both roms, so i flashed it back to its original ROM and returned the phone today, and i'll wait for a week before getting another (thinking over)
i got my new s2 5 days ago, my proximity sensor worked for day and its now not working, phone sensor test show proximity null ADC 1(0,0,1), and in andro sensor software it shows waiting for event,it came with KE8 for india and i have install stock rom kg3.kg5, solar flare rom, exynos extreme, but none has helped, tried im using stock xxkg3 with CWM mod only coz it has solved my battery and heating problem, and i love this phone it can do anything, can any one help me with a fix plz guys i need help i dnt want to get into replacement hassle as it take time out here and service centre is pathetic. thanks in advance for all your support
Have you tried a facory reset? Or els sounds like it is broke.
Isnt flashin it five times as good as factorty reset. Correct me if im wrong. also any other solution
hello everyone
my proximty sensor always turn on after few minutes of booting (turns red),
i dont know why i'm facing so much sensors problems, first was gyro sensor
and accelerometer in my first phone, now proximty sensor in this phone.
please tell me it is a problem, because when i returned my first device,
they replaced it with gt-i9100G, and i9100 is out of stock, so i may get lucky for
once in my life and get the device i want
thanks in advance.
Same with my i9100g..i dont know what to do with it?
for those who have gt-i9100G, please tell if you have the same problem or not
because all i9100G model may have this problem.
thanks.
Do you have a screen protector covering the sensor?
Yup it is covered with the gard I'll remove n try?
removing the screen gard did not help..,
it has 2.3.4.. will 2.3.5 help?
1989ag said:
removing the screen gard did not help..,
it has 2.3.4.. will 2.3.5 help?
Click to expand...
Click to collapse
maybe it will....
i remember that i saw one with 2.3.5 that does not have this problem,
the problem is; the rom with 2.3.5 is for a specific region, so it might not work in your device,
additional informations:
i dont have anything attached to my phone, i did a factory reset to the phone
and there is no apps/games installed.
please confirm that you have this problem or not (please mention your android version)
thanks.
Hi , i bought my phone right away when it went out in may, i experienced the same problem when i take a call, the screen turns off and cant turn it on after finishing the call, so i need every time to reboot the phone...i used many roms including cm7..but still the same problem remain...i dont know what to do...
santacruzdz said:
Hi , i bought my phone right away when it went out in may, i experienced the same problem when i take a call, the screen turns off and cant turn it on after finishing the call, so i need every time to reboot the phone...i used many roms including cm7..but still the same problem remain...i dont know what to do...
Click to expand...
Click to collapse
hey santacruzdz
what model of galaxy s ii do you have? i9100 or another one?
i was talking about the i9100G
i always check if my phone has some issues before flashing to unoffical/custom
roms becuase they void your warranty
hope you can solve it
darkelfa2
Okay so I've had the phone like 3 months at the most. I've woke up this morning and the touchscreen doesn't work. The screens in perfect condition but nothings happens when I try unlock the phone, no feedback from the vibration, just nothing, Anyone know what I should do?
Manipulation said:
Okay so I've had the phone like 3 months at the most. I've woke up this morning and the touchscreen doesn't work. The screens in perfect condition but nothings happens when I try unlock the phone, no feedback from the vibration, just nothing, Anyone know what I should do?
Click to expand...
Click to collapse
One backup data and factory reset.
Or restore your Nandroid backup .
Return to service centre .
jje
if you are still on warranty, do not hesitate to send it back to the service center
Sent from my GT-I9300 using xda premium
I restored it back to the last time I backed it up and it didn't work. I factory reset it and it worked for like 1 minute. So I left the battery out went to sleep and it worked again so far. Not impressed if it touch screen stops working after 3 months. I will be sending it back with a massive complaint if it does.
Its not normal and either you have something wrong with apps /firmware or its a hardware fault .
Apps Firmware the most likely culprit .
jje
JJEgan said:
Its not normal and either you have something wrong with apps /firmware or its a hardware fault .
Apps Firmware the most likely culprit .
jje
Click to expand...
Click to collapse
I doubt its apps as I factory reset the phone and it did the same thing but its now working, somehow. So I restored my backup to it and it still works so I don't reckon its firmware/apps issue. When it didn't work I got no response from the touch buttons or the screen. It just didn't work.
My Alpha was working normally for 3 weeks, and then a day, it started to give an error when trying to unlock with fingerprint: "an error has occurred with the fingerprint sensor"
I unlocked it with password, then switched off fingerprint lockscreen. Then when I tried to turn it back on (click on the fingerprint manager) it dropped this error again "an error has occurred with the fingerprint sensor".
I have done factory reset, reinstalled with odin, downgraded to 4.4.4, no success. Then I took it to the service centre, they have replaced the home button and updated the software (to the same it was on it previously: 5.0.2 COI3, XEH region). The fingerprint worked at the service centre when I tried it. Then I went back home, done factory reset, few hours elapsed, then I tried to register my fingerprint, and this error showed up again. I reinstalled it with odin, with kies, downgraded to 4.4.4, deleted fingerprint app data, no success. I have found nothing helpful on the internet with hours of searching. It should be software related I think, it's very unlikely, that the hardware error (like unglued home button or something) occurred again, within this kinda short time.
Please help me, what to do. I would be very grateful
Im also having this problem, and many more people i believe. There are some fixes to this like heating it up or something. For some people it works, for some it doesn't.
EDIT: there's a video on youtube about it, you can try it.
https://www.youtube.com/watch?v=jrpnlP4_MvU
knijntjes said:
Im also having this problem, and many more people i believe. There are some fixes to this like heating it up or something. For some people it works, for some it doesn't.
EDIT: there's a video on youtube about it, you can try it.
https://www.youtube.com/watch?v=jrpnlP4_MvU
Click to expand...
Click to collapse
I've seen it but I'm afraid that the screen or something will unglue due to the heat...
I ordered Premium Warranty Shipping, with spare phone, I hope they fix it but I will tell them firmly to replace the full phone or refund me the 510$ what's on the receipt.
But I'm open for any solution if anybody have it.
anderledani said:
My Alpha was working normally for 3 weeks, and then a day, it started to give an error when trying to unlock with fingerprint: "an error has occurred with the fingerprint sensor"
I unlocked it with password, then switched off fingerprint lockscreen. Then when I tried to turn it back on (click on the fingerprint manager) it dropped this error again "an error has occurred with the fingerprint sensor".
I have done factory reset, reinstalled with odin, downgraded to 4.4.4, no success. Then I took it to the service centre, they have replaced the home button and updated the software (to the same it was on it previously: 5.0.2 COI3, XEH region). The fingerprint worked at the service centre when I tried it. Then I went back home, done factory reset, few hours elapsed, then I tried to register my fingerprint, and this error showed up again. I reinstalled it with odin, with kies, downgraded to 4.4.4, deleted fingerprint app data, no success. I have found nothing helpful on the internet with hours of searching. It should be software related I think, it's very unlikely, that the hardware error (like unglued home button or something) occurred again, within this kinda short time.
Please help me, what to do. I would be very grateful
Click to expand...
Click to collapse
you're not missing out on anything , the finger print scanner is garbage , it works on my phone and its complete garbage
it dosent work 80 percent of the times its basically garbage , the whole phone is honestly but thats another story , iregret buyign this crap 0 roms 0 support fk this phone
Andraxo said:
you're not missing out on anything , the finger print scanner is garbage , it works on my phone and its complete garbage
it dosent work 80 percent of the times its basically garbage , the whole phone is honestly but thats another story , iregret buyign this crap 0 roms 0 support fk this phone
Click to expand...
Click to collapse
Your way of handling the phone is garbage. You are for sure an iPhone fan.
Sensor works 100%.
UniversalKID said:
Your way of handling the phone is garbage. You are for sure an iPhone fan.
Sensor works 100%.
Click to expand...
Click to collapse
Going to second this, the fingerprint scanner works great for me, also slating a phone because it doesn't have any unofficial support is stupid.
Anyway probably best to send it back
anderledani said:
I've seen it but I'm afraid that the screen or something will unglue due to the heat...
I ordered Premium Warranty Shipping, with spare phone, I hope they fix it but I will tell them firmly to replace the full phone or refund me the 510$ what's on the receipt.
But I'm open for any solution if anybody have it.
Click to expand...
Click to collapse
i had this issue hair dryer really fix this issue ... if you are afraid of your screen ..put something on a screen like a book or anyother everything will be fine but .. it just a temporary fix u will get the issue again after 3 to 4 days again heat it up then problem will disapper and it will go on and on ....