I'm still in the 1 year warranty period with my Galaxy Tab, so Samsung is supposed to replace any damaged/defunct peripherals, correct? They sent me a replacement set of headphones when my first ones stopped working hardly a month after I had the Tab. I went and tried to be nice and patient with them in the chat, but the first chat guy just abandoned me. In the second chat I absolutely went off about how disappointed I was with the first chat and how I would like a replacement, etc. and they replaced my headphones.
After it shipped, I used the secondary headphones once, put it down, left it for about a month (I went on a trip and left it home by accident, So they sat there ). Upon returning home, I picked up the headphones, and out of all mean odds, only one side worked. Sigh, Samsung.
I want to go back and replace another one, but I don't want to have to deal with headphones that only last a month or two, even if they are free. Should I still go back for another one, or does anyone here have a nice suggestion on earphones I should buy?
Has nobody replied to this for three years? I like Samsung headphones they last good for me but are bad for running because they fall out of my ears. I'd go either replacing them and then still buy a second pair what's wrong with having two?
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Hello, I have a US tmobile HD2. I picked it up used, heard the new voicemail notification chime when I put my sim in... everything seemed fine, gave him the money and went back to work
playing with it, decided I wanted to watch a youtube video and the sound stopped. I did a hard reset, still no sound. I can talk on the phone, but the big speaker doesn't work for some reason.
The warranty it seems isn't valid unless submitted through him, I asked the guy if I could convince him to try to send in. In case that is a no-go, it's out of pocket for HTC unless its an easy fix for me.
What I do know, it detects when I plug in and remove an external speaker. Sound works through an external speaker. Every volume setting I can find is at maximum.
Does anyone have any suggestions, if its just the speaker, can I find a replacement? Any guess what it would cost for the pros to look at it? I saw the disassembly video and it looks right under the cover. Also, would anyone know a good way to test the speaker itself?
it is still under manufacturers warranty, speak to t mo, if they wont help, speak to htc.
warranty is bound to the original phone service it was sold to (previous owner), so the only way to get tmo to fix or replace it would be through him. I asked him, 50/50 chance he goes for it.
tmo gave me the htc number, i may try that next, just afraid I will have to shell out a wad of cash that will exceed the price of a new phone.
Thats retailer warranty, all electrical manufacturers must provide a 1 year warranty at minimum, regardless of the retailer, so yea, get on to htc.
I just can't freaking stand it.
Starting about three weeks ago I have been having major problems with my Streak doing spontaneous restarts. I tried everything. Nothing worked.
I went as far as to use the Wiki instructions to install a version one generation old on the phone so that it would do an over the air update to the current release, which it did. Didn't help. Whenever I used the phone for a long call or to play a game or use navigation, anything that kept it actually doing something for several minutes, it would start rebooting. Sometimes it would freeze to where I had to pull the battery. I even bought a disposable phone while on vacation so I could have something I could count on.
So last week I called Dell support and described what is going on. When the tech heard the symptoms and that I had already done a factory reset and fresh loads and more factory resets, he quickly decided to replace the phone.
I have had the phone since April 2011 and in May I dropped it in my living room. It has worked perfectly but does have a crack in the glass that is purely cosmetic and is not why I tried to get it replaced. The phone has worked perfectly until recently.
I'm banging my head on the desk because, wouldn't you know it, the phone has been working perfectly since I called in. We didn't do anything, just talked about the phone, and it has had one restart in the last week. As a test, I used the Navigator for the 30 mile commute home from work. My wife called me, the phone answered, worked flawlessly on speaker, and when she hung up the Navigator came right back up as smooth as you could ask for. The one game I play right now (Grave Defense) has worked flawlessly except for one restart in the middle of a game. I couldn't ask for the phone to be better.
So what do I do when the replacement arrives? I'm not sure if I trust the phone not to start screwing up again, but I'm going to be sending back a phone that is apparently working fine but has a cracked glass. We all know the entirely reasonable conclusion they will come to.
So what should I do?
Maybe you should call Dell and tell them that the screen is cracked. Find out if they will even take it back. They may not, and wind up charging you for the new one. I've not heard of them doing this, mind you, but it sounds possible.
They may just tell you to send in the old one anyway, but you may as well let them know that the screen is cracked, since they are going to find out when they get it. Hopefully since you already have a return authorization, it wont matter...
Has anyone noticed it seems to be easier to get a replacement since they EOL'd the Streak?
Sent from my Dell Streak using Tapatalk
Maybe they're trying to clear out stock?
I had no problem sending it back with the cracked glass as long as the problem had nothing to do with the glass. Now the damned thing is working, so I have an issue with it.
I really don't understand this phone. I didn't change anything and it is like a different phone.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Oh, I thought the screen cracked after you called them.
Nevermind. As long as you disclosed the cracked screen, don't hesitate to send it back. If it was bad once, no reason to think it wont be again.
There are definitely some flaky ones.
From some posts I've read, it does seem as though they are being unusually friendly about returns lately. Prolly just my imagination...
Sent from my Dell Streak using Tapatalk
slaydog said:
As long as you disclosed the cracked screen, don't hesitate to send it back.
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Click to collapse
Oh, I never said I did that. I don't want people to think they are knowingly taking back units with cracked screens. The tech didn't ask if it had ever been dropped and I didn't see the point in volunteering the information as it had nothing to do with the problem I was having. I know that is not exactly taking the high road, but as I said, the screen isn't why I'm exchanging it. I considered swapping my cracked screen and the unbroken one from the replacement and sending my flaky phone back with the good screen, but they would probably notice that the phone had been dismantled and assume that is the source of the problem. I'm between a rock and a hard place here, but it's my own fault. I'm probably going to end up with a bill for the replacement phone, but I'll cross that bridge when I come to it.
I'm mostly just astonished at how freaking strange the behavior of this phone is. It was working fine then lost its mind for about three weeks and then decided that it was going to start working the way it is supposed to again with no interference from me. It was flaky in the morning, I did nothing to it, and that afternoon it started behaving itself.
Well, it froze up good yesterday. Tried everything short of swinging a dead cat over my head in a cemetary at midnight and got it working again, just in time to retire it.
When I got home the replacement was waiting for me. Smooth as silk. I played the hell out of my new favorite time sucking game last night (Stupid Zombies) and not a single hiccup. I'd love to lose some of the extra apps, but I think I am going to leave well enough alone this time. Now I need to find out how much Dell is going to bill me for returning a unit with a cracked screen, but I'll worry about that when it happens.
After convincing my mom to switch from her Blackberry to Android, this thing is making me look like an a-hole.
She has a stock Photon 4G, it was on the charger and when she unplugged it, the screen was stuck on the big yellow "NOW" as in "The Now Network" when the phone first boots up. I pulled out the batter and then tried to reboot, and sure enough, that's what happens. It starts to go through the boot animation, then freezes on the word "NOW" everytime. Any ideas?
Thanks
Have you done anything to it?
Sent from my MB855 using xda premium
couldn't you just return it and get a new one?
Nope, it's completely stock. I don't know why it rebooted in the first place. My mom said she was using it this morning and it was fine, then she left it on the charger for a bit and came back and it had rebooted and was frozen. All I did was remove the battery and then try to reboot with the same result.
If your in your first thirty days I'd swap it out. If not complain your a** off to sprint to swap it out. They will probably do it so you dont make a scene. Phones fairly new anyway.
Check the battery door some of the early photons did not have a "padding strip" on the cover and therefore caused the battery to move around slightly which caused reboots. If it does have the padding and your out of the 30 day window then call motorola from the motorola.com website be nice and more than likely they may send you a new phone since your in your first year of warranty. I called them the other day and requested a new battery door because mine creaked on the bottom and top and they got one fed ex to me within a few days no problemo. The rep even said since im in my 1st year warranty they would do that no questions asked.
I've been having the same problem for the last few weeks and bought the phone when it came out. Also freezes in contacts and on the lock screen and i think I'm past my 30 days sprint gives you.
The back cover does have a thin foam lining inside, so that doesn't seem to be an issue. Not sure how long exactly she's had the phone, but she got it from Best Buy, not Sprint, so may need to go back there and see if we can get it replaced. Along with a new $25 screen protector too I hope!
Try a hard reset. Here is a link that tells how. http://www.hard-reset.com/motorola-photon-4g-hard-reset.html
Thanks for all the help, took the phone back to Best Buy. When we showed him the phone he said, "Oh, you got the death freeze, that phone's been having some problems." It was still a few days within the 30 day period so was able to get the phone replaced with a Nexus S, plus a $200 refund. My mom just wants something reliable to make phone calls and do email, this will fit the bill.
sorry she couldnt get another MoPho but hell at least she's all android.
Now my mom has a Nexus S, my dad has the Atrix, and I got my Evo (which will hopefully be replaced with the Galaxy S II at some point).
UPDATE:
After some brief time with Dell representative (got disconnected once though), I got the replacement shipped to me. I was explained that it was a crazy mistake from their side. I received apologies and got assured that I'd enjoy my Venue. Good experience. Good one.
Hi all,
Just wanted to share my surprisingly horrible experience with Dell Venue which I've recently received from Dell Outlet.
I've always been pretty loyal to Dell and really appreciated Dell Outlet prices and fast shipping. I have never had any troubles with any of the products I bought there. Unfortunately, this time something went terribly wrong.
My Dell Venue came in (I guess it's alright) some kind of plastic bag attached to a cardboard with the battery being in a separate bag. At first, I did not notice anything wrong (had some other stuff to do so left the bag there unopened). But when I took the phone out i realized that:
1) The phone did not have camera button. Literally there is a hole instead.
2) The phone did not volume rocker. Literally there is a hole instead.
3) The phone did not have camera installed. Yes, literally there is a hole instead.
4) No power button. Nada.
5) Nothing inside the 3.5mm jack.
6) No simcard slot.
7) No mute button.
8) Dirt and smudge under the screen glass.
9) Complete lack of ANY screws in the phone.
10) All worn out and scratched.
I'm in totally furious state now and would love to get the advice on what to do now and what numbers to call or managers to contact. I just want to kick the butt of the Dell employee who shipped this thing to me as factory refurbished. Absolutely feeling down now. I cannot call myself a loyal Dell customer anymore until it's fixed asap.
I'll post the pictures of what I received when I get to my place soon.
Sounds exactly like a mixup, you got shipped a device ment for parts apparently.
Does the IMEI match the box (assuming it had a retail box)? Or was it a plain brown box?
TheManii said:
Sounds exactly like a mixup, you got shipped a device ment for parts apparently.
Does the IMEI match the box (assuming it had a retail box)? Or was it a plain brown box?
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Click to collapse
TheManii let me first express my appreciation of your enthusiasm in Android development!
So it does seem to be a mixup ugly type. Let me show you the pictures:
1) As received http://s49.radikal.ru/i125/1112/a2/9fa455124feb.jpg
2) Battery and charger http://s017.radikal.ru/i433/1112/01/1363ce949c69.jpg
3) Phone itself, memory card and charging cable http://s51.radikal.ru/i132/1112/9f/3609e1caddfc.jpg
4) Back of the phone lacking sim card slot and camera http://s017.radikal.ru/i421/1112/3d/1a89c57bb536.jpg
5) Volume rocker and camera button http://s017.radikal.ru/i407/1112/b0/05b4cc919b91.jpg
6) Screen http://s017.radikal.ru/i409/1112/38/95a9bf26f687.jpg
7) Mute button http://s46.radikal.ru/i113/1112/19/d3dd39c26356.jpg
I'm going to call my sister to check if other 2 Venues (all 3 were meant for my 2 friends and my mom) are okay. I'm also going to call Dell now.
Yes, sounds like a mix-up. I'm sure they will take care of you and send you another one with fastest shipping method.
What if the new one is also half a venue, the other half of the missing pieces?
Gonna have to say, mixups happen to everyone. It's how they follow up that really matters, hope the replacement actually works.
Did they say you have to return the half broken one?
TheManii said:
What if the new one is also half a venue, the other half of the missing pieces?
Gonna have to say, mixups happen to everyone. It's how they follow up that really matters, hope the replacement actually works.
Did they say you have to return the half broken one?
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Click to collapse
Haha I do hope I'm going to get the new working one Also have to ask my sister to skype check the remaining two that I've got at her place as I want to see everything with my own eyes now
It was definitely a mixup as the guy told me that I got delivered everything in September (I believe the system provided him with the info on the basis of Service Tag), so I had to ask him to try and enter the order number. When he did that he realized that there was some package mixup and shipped the replacement unit right away. When I asked him of what to do with the hardware I had, he told me to get rid of it or keep it I explained him that I would not feel too good if I kept something which is not mine so he told me he'd include return shipping label for me.
If they didnt remember the return label you could donate the pieces to me
TheManii said:
If they didnt remember the return label you could donate the pieces to me
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Click to collapse
Whether they remember the return label or not, in my experience they will hound you until you return the broken device.
I've received a new note 2 (sch-i605) through insurance a couple days ago, and after going through the tedious process of rooting and flashing and setting up everything on my phone, I've discovered to my great frustration that the audio jack seems to be defective. When I plug in my headphones (and I assure you they are in all the way) only the left speaker works, unless I press on the headphone plug sideways, or twist it. I've tried cleaning out the jack with compressed air and a q-tip, and I've tightened all the screws on the back on the phone. Oh, and yes I've tried different headphones/headsets, they all present the same issue. My previous note 2 never had this problem and I had it for about 5 months.
Now I really don't want to go through the process of warranty unless I really have to. Is this a common issue with the note 2? Is there a way I can fix it myself? Or is it just easier to go through unrooting and sending my phone through warranty (if it even qualifies)? Thanks.
I had a similar issue with my Droid Razr Maxx 5 different times and finally someone allowed me to switch model phones w/ out using any upgrades or signing a new contact, etc... Anyway, they recommended to me to use a pipe cleaner, NOT a qtip because it will leave qtip fuzz in the headphone jack.
I would say, if that doesn't fix it, you're screwed and gotta return to stock and send it back. Yeah, it sucks and I feel you.
If the insurance sent you a defective phone they should replace it no cost. You really don't even have to unroot.
Very easy to fix just order a new part online and unscrew the back cover and replace it. I would check the port on it
Sent from my SCH-I605 using xda premium
Fix it!
kevinyoki,
I can understand your reluctance to return it and go through the whole setup process again. As a frequent user of headphones myself, this is an interesting topic.
If you're up to it, it wouldn't be too hard of a repair. These phones appear to be very serviceable, which is another real plus to the Note 2. Try doing any work yourself on an Iphone or Ipod Touch and you'll know what I mean. Nightmare.
You can get the part super cheap and you don't even need to do any soldering.
Search for, "Samsung Galaxy Note 2 Disassembly" on youtube and you'll find some good instructional videos on how to take the phone apart.
Disassembly looks pretty straight forward.
Then search Ebay for "Galaxy Note 2 jack" and you find that you can get the part for just a few bucks! Can't beat that!
I say go for it. After seeing the innards of your phone, you'll get a whole new appreciation for all of the engineering that went into it. Plus, you'll probably learn a thing or two in the process and after fixing it, you'll probably get a good feeling of satisfaction. Sounds like a win win to me.
Good luck!
Do not repair it yourself, you will void the warranty and SOL if you happen to not be able to fix it.