UPDATE:
After some brief time with Dell representative (got disconnected once though), I got the replacement shipped to me. I was explained that it was a crazy mistake from their side. I received apologies and got assured that I'd enjoy my Venue. Good experience. Good one.
Hi all,
Just wanted to share my surprisingly horrible experience with Dell Venue which I've recently received from Dell Outlet.
I've always been pretty loyal to Dell and really appreciated Dell Outlet prices and fast shipping. I have never had any troubles with any of the products I bought there. Unfortunately, this time something went terribly wrong.
My Dell Venue came in (I guess it's alright) some kind of plastic bag attached to a cardboard with the battery being in a separate bag. At first, I did not notice anything wrong (had some other stuff to do so left the bag there unopened). But when I took the phone out i realized that:
1) The phone did not have camera button. Literally there is a hole instead.
2) The phone did not volume rocker. Literally there is a hole instead.
3) The phone did not have camera installed. Yes, literally there is a hole instead.
4) No power button. Nada.
5) Nothing inside the 3.5mm jack.
6) No simcard slot.
7) No mute button.
8) Dirt and smudge under the screen glass.
9) Complete lack of ANY screws in the phone.
10) All worn out and scratched.
I'm in totally furious state now and would love to get the advice on what to do now and what numbers to call or managers to contact. I just want to kick the butt of the Dell employee who shipped this thing to me as factory refurbished. Absolutely feeling down now. I cannot call myself a loyal Dell customer anymore until it's fixed asap.
I'll post the pictures of what I received when I get to my place soon.
Sounds exactly like a mixup, you got shipped a device ment for parts apparently.
Does the IMEI match the box (assuming it had a retail box)? Or was it a plain brown box?
TheManii said:
Sounds exactly like a mixup, you got shipped a device ment for parts apparently.
Does the IMEI match the box (assuming it had a retail box)? Or was it a plain brown box?
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Click to collapse
TheManii let me first express my appreciation of your enthusiasm in Android development!
So it does seem to be a mixup ugly type. Let me show you the pictures:
1) As received http://s49.radikal.ru/i125/1112/a2/9fa455124feb.jpg
2) Battery and charger http://s017.radikal.ru/i433/1112/01/1363ce949c69.jpg
3) Phone itself, memory card and charging cable http://s51.radikal.ru/i132/1112/9f/3609e1caddfc.jpg
4) Back of the phone lacking sim card slot and camera http://s017.radikal.ru/i421/1112/3d/1a89c57bb536.jpg
5) Volume rocker and camera button http://s017.radikal.ru/i407/1112/b0/05b4cc919b91.jpg
6) Screen http://s017.radikal.ru/i409/1112/38/95a9bf26f687.jpg
7) Mute button http://s46.radikal.ru/i113/1112/19/d3dd39c26356.jpg
I'm going to call my sister to check if other 2 Venues (all 3 were meant for my 2 friends and my mom) are okay. I'm also going to call Dell now.
Yes, sounds like a mix-up. I'm sure they will take care of you and send you another one with fastest shipping method.
What if the new one is also half a venue, the other half of the missing pieces?
Gonna have to say, mixups happen to everyone. It's how they follow up that really matters, hope the replacement actually works.
Did they say you have to return the half broken one?
TheManii said:
What if the new one is also half a venue, the other half of the missing pieces?
Gonna have to say, mixups happen to everyone. It's how they follow up that really matters, hope the replacement actually works.
Did they say you have to return the half broken one?
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Click to collapse
Haha I do hope I'm going to get the new working one Also have to ask my sister to skype check the remaining two that I've got at her place as I want to see everything with my own eyes now
It was definitely a mixup as the guy told me that I got delivered everything in September (I believe the system provided him with the info on the basis of Service Tag), so I had to ask him to try and enter the order number. When he did that he realized that there was some package mixup and shipped the replacement unit right away. When I asked him of what to do with the hardware I had, he told me to get rid of it or keep it I explained him that I would not feel too good if I kept something which is not mine so he told me he'd include return shipping label for me.
If they didnt remember the return label you could donate the pieces to me
TheManii said:
If they didnt remember the return label you could donate the pieces to me
Click to expand...
Click to collapse
Whether they remember the return label or not, in my experience they will hound you until you return the broken device.
Related
I bought my Eris off of a friend who bought it from Verizon. so im not the original owner. But when i bought it he thought it was broken because it wouldnt turn on but for a sec (long enough to see 3 androids skateboarding for like a half second) and then turn off. Turns out it was just the battery ($20 for the phone, another $18 for batteries, i got a deal ) but before we realized it was the battery, i went all surgeon on it and took it apart to see if the charge port was loose (the battery wouldnt charge) in the process i ****ed up the track ball and the microphone (still worked, just mic would go in and out, and trackball only scrolls left and right.) Now the microphone has stopped working completely, could i call verizon and say my microphone doesnt work anymore and they replace it? Or would they not do that because im not the original owner/the phone has been taken apart (of course i wouldnt tell them that, but would i have to send them the phone first, thus they discover it had been)
The warranty is void if the phone has been taken apart (yeah they could tell real easy). Besides, the warranty doesn't transfer if the phone is sold to someone else. Only the original purchaser has the warranty. Sorry but seems like your screwed. Good thing you didn't put too much money into the phone.
Sent from my rooted HTC Droid Eris with Tazz Froyo Vanilla 17
Alright :\ thanks for the info, im due an upgrade so i guess i better start savin up for the droid 2. back to the Touch Pro for now :'( lol
Was this a question or wishful thinking? I'm pretty certain that they have a very tiny sticker on there somewhere that says if it is removed that your warranty is void, and you have to take that sticker off to take the phone apart because one of the screws in below it. I recall seeing it when I was considering taking one of many of my Eris's apart to fix the track ball issue.
a little bit of both, however the piece of black adhesive over the screw on mine said nothing, it was just black plastic with adhesive backing. its alright tho, incidentally after leaving it off for a week, i picked it up to play with it and the microphone works again. so whatever, ill use the wonky thing til it freaks out on me again i suppose, or til i get the droid 2 in white
botnryan said:
Alright :\ thanks for the info, im due an upgrade so i guess i better start savin up for the droid 2. back to the Touch Pro for now :'( lol
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Put Android on your TP. The XDAndroid project is very nice for that.
Yeah I had it on my tp but its not very stable plus battery life sucks even more than the eris
Sent from my Eris using XDA App
I checked out a few other threads, on a couple forums and dont think anyone has been stupid enough to do this so far...
about 4 months ago, I was lost and my phone was dead, having bodged a car charger together I plugged it in.
The phone turned on, booted up and I got the SatNav software running, but before I could drive off it started flashing.. screen, lights, like a tiny disco....
Then it smoked, quite a lot for a second or two, by this time I'd took battery out and dis-connected the charger but it was too late, the phone was dead.
I got home, put the battery in a desktop charger til it was full and the phone has remained at it's current condition since.
So; it won't turn on, vibrate or flash any lights. The ONLY thing it does, is power up the right hand side bottom white light between the home key and back button.
I've been Ebaying since the day I killed it for a spares one, tried buying a main board but no joy anywhere without paying over £70 (and that's for a complete but knackered handset).
My dad's good with phones, his mate better also both of which said i've burnt out some chips. Some do kinda, have small 'holes' in, and I wiped a 2GB card too, wont work in anything else.
Without spending silly amounts on a new phone can I not do anything with this? Apparently everything except the main board should work (screen, digitizer etc)..
Help anyone please? -ta.
I suggest that you contact your local support team because I think this is something that needs to be examined at a repair center.
http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
I dropped my X10a, and cracked the screen/digitizer. Is it easier to replace the whole housing or just the digitizer? Any suggestions on which company supplies OEM parts at the best prices?
agentJBM said:
I dropped my X10a, and cracked the screen/digitizer. Is it easier to replace the whole housing or just the digitizer? Any suggestions on which company supplies OEM parts at the best prices?
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I've found some an i will keep looking but here is some at the bottom of my post and if you know of some please do post them here and all update this. good luck
http://forum.xda-developers.com/showthread.php?p=15712166#poststop
Hi all,
My streak has failed on me yet again. This time the LCD has cracked underneath the glass, never dropped or knocked in anyway and always kept cased. I dont think this one has even been out of the house as it was a replacement from dell not long ago. Seemed to crack at the point when i removed the back a couple days ago as the phone had froze up. Simply removed the back plate and battery as usuall, powered her back on and it was cracked.
Now Dell UK are usually quite helpful but i rang the other day and there being very funny this time. Asked me for photo's of the screen which i emailed to them same day. Since then they have emailed me 3 times asking for the photo's as if they never received them. I have of course emailed them the photo's again on those 3 occassions. Still awaiting a phone call to hear the final verdict. I cant see how they can class it as accidental damage as it doesnt have a mark anyway where but we'll see.
I'm afraid this time though this will be my last streak. I've decided its far too fragile so i'll either have a faulty streak up for sale or a replacement shortly.
If Dell do decide to send me a replacment as a precaution i would like to get the stock rom back on there. Problem is i cant see anything, its all black and purlple lines. As far as i can tell the touch is working perfectly fine so is it just a case of guessing what im pressing. Is there something i can do through fastboot maybe ? I cant even remember what recovery i have installed so guessing would be difficult !
Thanks
So a couple of days ago I noticed my power button on top was not responding very well, hmmm. Thought maybe it was because of my case or some debris got lodged in there. Took case completely off and cycled power button several times but made no difference. It does still work, as in power the phone on and off but you have to push on harder than what it use to be.
Looked online at youtube and related posts, was gonna look at fixing the phone myself. Holy crap, to take this phone apart is a pretty good ordeal and more than likely you will need a new outer case after all is said and done. Went down to local ATT store today and talked to them, and at first lady was like what's the problem, I can power it on and off. I said, well I can too but you have to mash on it a bit to do it, and once I put my case back on it's really gonna get more difficult. Get a new one and compare it, so she did and said she could hardly tell the difference, well I can, the new one has a positive click for each push of the button, which mine did too up til two days ago.
After reading online, I see this is a fairly common issue with the HTC ONE, which ticks me off since it's only 6 months old. Hell my HTC INC, was 4 years old and never had a problem besides just getting slow. Anyway, she brought a new one, or maybe it was newly reconditioned, I don't know, and then loaded it up and said here you go. I asked her if it was a 64gb model like mine, she wasn't sure, so I looked and it wasn't unfortunately. So she put in the warranty order for another one coming to my house. Bums me out bigtime, since I had this one all soff, unlocked, rooted and the whole shot plus as far as I know there was no pixels dead or lifting of the screen or gaps between speakers, and the whole plethora of problems that plague this model of phone, so who knows what my newly refurbished model will bring.
I'm contemplating whether I should even bother relocking bootloader before I mail the phone back in. Any body else run into power button issues?
My touchscreen is cracked, digitizer no longer working. I can't use the touchscreen anymore except for the very bottom. Decided to flash phone back to stock to remove any flag that the phone is rooted in case I would need to claim insurance on it. Device isn't showing up in ADB or fastboot on my computer, though my cable is a bit shoddy. Any way to get past this and at least to the "Welcome" screen? I would say that sending a touch event via ADB would be my first guess, but there's no ADB or even fastboot function, even in recovery mode. Any ideas?
I would replace your shady cable. Then try this http://forum.xda-developers.com/showpost.php?p=57954105&postcount=10
So are you trying to get into the OS? Just replace your cable maybe that will help you get in but just to let you know on the MINI OS page you have to hold the power button then make your selection (had to learn the hard way). Here is a tool that may help if it is configured correctly then you can control the whole phone via adb. http://forum.xda-developers.com/showthread.php?t=2786395 they have everything you need in the zip just to let you know if you have linux it is a little hard to set up.
I had the exact same issue a few days ago as posted in this thread and the simple answer is your G3 is now as "dead" as mine is - without a working digitizer to allow you to press that OK button, you're not going to get any further. It won't work with any ADB tools because that Mini OS thing isn't Android-based from what I can tell and doesn't utilize those particular methods of device communication over USB. Mouse won't work either because that requires the Android drivers obviously.
My G3 did work with the mouse just fine but my bad decision was not just leaving it alone in that working state and deciding to roll back to the stock ZV4 firmware - that wasn't what caused me problems, however: what caused me problems was that damned Mini OS mode and me not being able to press the OK button which was just inside the dead area of the screen, sadly.
I'll be ordering a replacement display assembly for mine later today if I can track one down on eBay that's an actual OEM part which seems to be a very difficult thing these days.
BUYER BEWARE:
If you're looking to get a replacement display assembly for your G3 like I am, be aware that many sellers on eBay are selling screen assemblies that are sub-standard crap, they don't have the LG logo on them, and they even come with resolutions as low as 960x540 which is obviously not a true factory replacement part considering out G3 resolution is 2560x1440 - I mean I'd be perfectly happy with a replacement display at 1920x1080, but 960x540 on a 5.5" LCD? Ugh...
Just be careful, ask questions if needed of the seller and if they don't respond in a timely manner (or at all as almost 10 of them haven't for me) then don't spend a dime until you do find someone that will confirm and verify it's the right part for replacement.
I still haven't found a seller I trust yet of the few that have responded to me, for the record. I may end up just holding onto this G3 until I do get the right part at a later time - I really want to get it repaired but I'm not going to waste money on some lame ass seller that tries to rip me (and others) off, it's just not going to happen.
If you call sprint or do the online chat they will send you a replacement device. Here is the link to contact sprint (if you want to):http://www.sprint.com/landings/chat/
Just to let you know the online chqt button comes and goes so you may want to call.
br0adband said:
I had the exact same issue a few days ago as posted in this thread and the simple answer is your G3 is now as "dead" as mine is - without a working digitizer to allow you to press that OK button, you're not going to get any further. It won't work with any ADB tools because that Mini OS thing isn't Android-based from what I can tell and doesn't utilize those particular methods of device communication over USB. Mouse won't work either because that requires the Android drivers obviously.
My G3 did work with the mouse just fine but my bad decision was not just leaving it alone in that working state and deciding to roll back to the stock ZV4 firmware - that wasn't what caused me problems, however: what caused me problems was that damned Mini OS mode and me not being able to press the OK button which was just inside the dead area of the screen, sadly.
I'll be ordering a replacement display assembly for mine later today if I can track one down on eBay that's an actual OEM part which seems to be a very difficult thing these days.
BUYER BEWARE:
If you're looking to get a replacement display assembly for your G3 like I am, be aware that many sellers on eBay are selling screen assemblies that are sub-standard crap, they don't have the LG logo on them, and they even come with resolutions as low as 960x540 which is obviously not a true factory replacement part considering out G3 resolution is 2560x1440 - I mean I'd be perfectly happy with a replacement display at 1920x1080, but 960x540 on a 5.5" LCD? Ugh...
Just be careful, ask questions if needed of the seller and if they don't respond in a timely manner (or at all as almost 10 of them haven't for me) then don't spend a dime until you do find someone that will confirm and verify it's the right part for replacement.
I still haven't found a seller I trust yet of the few that have responded to me, for the record. I may end up just holding onto this G3 until I do get the right part at a later time - I really want to get it repaired but I'm not going to waste money on some lame ass seller that tries to rip me (and others) off, it's just not going to happen.
Click to expand...
Click to collapse
Yeah, I'm sitting on an LG G3 with a replacement screen that clearly isn't oem.. The touch screen worked ok in the regular OS, but it didn't work in TWRP so I decided to return to stock.. I can't press the OK button in the Auto Touch Test screen so I can't finish returning it to stock.. If you ever ended up buying a replacement screen that was worthwhile, I'd be interested in knowing what store you got it from.
This was what I ordered:
https://flashtechllc.com/lg-g3/21891-lg-g3-lcd-touch-screen-digitizer-assembly-gray-.html
Worked fine once received, and the price is significantly lower now - I paid over $90 for mine at the time. I did sell the G3 a few days after replacing the screen but that was the whole point I suppose: I put about $150 total into it and sold it for $225 so, ~50% profit ain't so bad.