Hi all,
My streak has failed on me yet again. This time the LCD has cracked underneath the glass, never dropped or knocked in anyway and always kept cased. I dont think this one has even been out of the house as it was a replacement from dell not long ago. Seemed to crack at the point when i removed the back a couple days ago as the phone had froze up. Simply removed the back plate and battery as usuall, powered her back on and it was cracked.
Now Dell UK are usually quite helpful but i rang the other day and there being very funny this time. Asked me for photo's of the screen which i emailed to them same day. Since then they have emailed me 3 times asking for the photo's as if they never received them. I have of course emailed them the photo's again on those 3 occassions. Still awaiting a phone call to hear the final verdict. I cant see how they can class it as accidental damage as it doesnt have a mark anyway where but we'll see.
I'm afraid this time though this will be my last streak. I've decided its far too fragile so i'll either have a faulty streak up for sale or a replacement shortly.
If Dell do decide to send me a replacment as a precaution i would like to get the stock rom back on there. Problem is i cant see anything, its all black and purlple lines. As far as i can tell the touch is working perfectly fine so is it just a case of guessing what im pressing. Is there something i can do through fastboot maybe ? I cant even remember what recovery i have installed so guessing would be difficult !
Thanks
Related
I bought my Eris off of a friend who bought it from Verizon. so im not the original owner. But when i bought it he thought it was broken because it wouldnt turn on but for a sec (long enough to see 3 androids skateboarding for like a half second) and then turn off. Turns out it was just the battery ($20 for the phone, another $18 for batteries, i got a deal ) but before we realized it was the battery, i went all surgeon on it and took it apart to see if the charge port was loose (the battery wouldnt charge) in the process i ****ed up the track ball and the microphone (still worked, just mic would go in and out, and trackball only scrolls left and right.) Now the microphone has stopped working completely, could i call verizon and say my microphone doesnt work anymore and they replace it? Or would they not do that because im not the original owner/the phone has been taken apart (of course i wouldnt tell them that, but would i have to send them the phone first, thus they discover it had been)
The warranty is void if the phone has been taken apart (yeah they could tell real easy). Besides, the warranty doesn't transfer if the phone is sold to someone else. Only the original purchaser has the warranty. Sorry but seems like your screwed. Good thing you didn't put too much money into the phone.
Sent from my rooted HTC Droid Eris with Tazz Froyo Vanilla 17
Alright :\ thanks for the info, im due an upgrade so i guess i better start savin up for the droid 2. back to the Touch Pro for now :'( lol
Was this a question or wishful thinking? I'm pretty certain that they have a very tiny sticker on there somewhere that says if it is removed that your warranty is void, and you have to take that sticker off to take the phone apart because one of the screws in below it. I recall seeing it when I was considering taking one of many of my Eris's apart to fix the track ball issue.
a little bit of both, however the piece of black adhesive over the screw on mine said nothing, it was just black plastic with adhesive backing. its alright tho, incidentally after leaving it off for a week, i picked it up to play with it and the microphone works again. so whatever, ill use the wonky thing til it freaks out on me again i suppose, or til i get the droid 2 in white
botnryan said:
Alright :\ thanks for the info, im due an upgrade so i guess i better start savin up for the droid 2. back to the Touch Pro for now :'( lol
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Put Android on your TP. The XDAndroid project is very nice for that.
Yeah I had it on my tp but its not very stable plus battery life sucks even more than the eris
Sent from my Eris using XDA App
I just can't freaking stand it.
Starting about three weeks ago I have been having major problems with my Streak doing spontaneous restarts. I tried everything. Nothing worked.
I went as far as to use the Wiki instructions to install a version one generation old on the phone so that it would do an over the air update to the current release, which it did. Didn't help. Whenever I used the phone for a long call or to play a game or use navigation, anything that kept it actually doing something for several minutes, it would start rebooting. Sometimes it would freeze to where I had to pull the battery. I even bought a disposable phone while on vacation so I could have something I could count on.
So last week I called Dell support and described what is going on. When the tech heard the symptoms and that I had already done a factory reset and fresh loads and more factory resets, he quickly decided to replace the phone.
I have had the phone since April 2011 and in May I dropped it in my living room. It has worked perfectly but does have a crack in the glass that is purely cosmetic and is not why I tried to get it replaced. The phone has worked perfectly until recently.
I'm banging my head on the desk because, wouldn't you know it, the phone has been working perfectly since I called in. We didn't do anything, just talked about the phone, and it has had one restart in the last week. As a test, I used the Navigator for the 30 mile commute home from work. My wife called me, the phone answered, worked flawlessly on speaker, and when she hung up the Navigator came right back up as smooth as you could ask for. The one game I play right now (Grave Defense) has worked flawlessly except for one restart in the middle of a game. I couldn't ask for the phone to be better.
So what do I do when the replacement arrives? I'm not sure if I trust the phone not to start screwing up again, but I'm going to be sending back a phone that is apparently working fine but has a cracked glass. We all know the entirely reasonable conclusion they will come to.
So what should I do?
Maybe you should call Dell and tell them that the screen is cracked. Find out if they will even take it back. They may not, and wind up charging you for the new one. I've not heard of them doing this, mind you, but it sounds possible.
They may just tell you to send in the old one anyway, but you may as well let them know that the screen is cracked, since they are going to find out when they get it. Hopefully since you already have a return authorization, it wont matter...
Has anyone noticed it seems to be easier to get a replacement since they EOL'd the Streak?
Sent from my Dell Streak using Tapatalk
Maybe they're trying to clear out stock?
I had no problem sending it back with the cracked glass as long as the problem had nothing to do with the glass. Now the damned thing is working, so I have an issue with it.
I really don't understand this phone. I didn't change anything and it is like a different phone.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Oh, I thought the screen cracked after you called them.
Nevermind. As long as you disclosed the cracked screen, don't hesitate to send it back. If it was bad once, no reason to think it wont be again.
There are definitely some flaky ones.
From some posts I've read, it does seem as though they are being unusually friendly about returns lately. Prolly just my imagination...
Sent from my Dell Streak using Tapatalk
slaydog said:
As long as you disclosed the cracked screen, don't hesitate to send it back.
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Oh, I never said I did that. I don't want people to think they are knowingly taking back units with cracked screens. The tech didn't ask if it had ever been dropped and I didn't see the point in volunteering the information as it had nothing to do with the problem I was having. I know that is not exactly taking the high road, but as I said, the screen isn't why I'm exchanging it. I considered swapping my cracked screen and the unbroken one from the replacement and sending my flaky phone back with the good screen, but they would probably notice that the phone had been dismantled and assume that is the source of the problem. I'm between a rock and a hard place here, but it's my own fault. I'm probably going to end up with a bill for the replacement phone, but I'll cross that bridge when I come to it.
I'm mostly just astonished at how freaking strange the behavior of this phone is. It was working fine then lost its mind for about three weeks and then decided that it was going to start working the way it is supposed to again with no interference from me. It was flaky in the morning, I did nothing to it, and that afternoon it started behaving itself.
Well, it froze up good yesterday. Tried everything short of swinging a dead cat over my head in a cemetary at midnight and got it working again, just in time to retire it.
When I got home the replacement was waiting for me. Smooth as silk. I played the hell out of my new favorite time sucking game last night (Stupid Zombies) and not a single hiccup. I'd love to lose some of the extra apps, but I think I am going to leave well enough alone this time. Now I need to find out how much Dell is going to bill me for returning a unit with a cracked screen, but I'll worry about that when it happens.
After convincing my mom to switch from her Blackberry to Android, this thing is making me look like an a-hole.
She has a stock Photon 4G, it was on the charger and when she unplugged it, the screen was stuck on the big yellow "NOW" as in "The Now Network" when the phone first boots up. I pulled out the batter and then tried to reboot, and sure enough, that's what happens. It starts to go through the boot animation, then freezes on the word "NOW" everytime. Any ideas?
Thanks
Have you done anything to it?
Sent from my MB855 using xda premium
couldn't you just return it and get a new one?
Nope, it's completely stock. I don't know why it rebooted in the first place. My mom said she was using it this morning and it was fine, then she left it on the charger for a bit and came back and it had rebooted and was frozen. All I did was remove the battery and then try to reboot with the same result.
If your in your first thirty days I'd swap it out. If not complain your a** off to sprint to swap it out. They will probably do it so you dont make a scene. Phones fairly new anyway.
Check the battery door some of the early photons did not have a "padding strip" on the cover and therefore caused the battery to move around slightly which caused reboots. If it does have the padding and your out of the 30 day window then call motorola from the motorola.com website be nice and more than likely they may send you a new phone since your in your first year of warranty. I called them the other day and requested a new battery door because mine creaked on the bottom and top and they got one fed ex to me within a few days no problemo. The rep even said since im in my 1st year warranty they would do that no questions asked.
I've been having the same problem for the last few weeks and bought the phone when it came out. Also freezes in contacts and on the lock screen and i think I'm past my 30 days sprint gives you.
The back cover does have a thin foam lining inside, so that doesn't seem to be an issue. Not sure how long exactly she's had the phone, but she got it from Best Buy, not Sprint, so may need to go back there and see if we can get it replaced. Along with a new $25 screen protector too I hope!
Try a hard reset. Here is a link that tells how. http://www.hard-reset.com/motorola-photon-4g-hard-reset.html
Thanks for all the help, took the phone back to Best Buy. When we showed him the phone he said, "Oh, you got the death freeze, that phone's been having some problems." It was still a few days within the 30 day period so was able to get the phone replaced with a Nexus S, plus a $200 refund. My mom just wants something reliable to make phone calls and do email, this will fit the bill.
sorry she couldnt get another MoPho but hell at least she's all android.
Now my mom has a Nexus S, my dad has the Atrix, and I got my Evo (which will hopefully be replaced with the Galaxy S II at some point).
UPDATE:
After some brief time with Dell representative (got disconnected once though), I got the replacement shipped to me. I was explained that it was a crazy mistake from their side. I received apologies and got assured that I'd enjoy my Venue. Good experience. Good one.
Hi all,
Just wanted to share my surprisingly horrible experience with Dell Venue which I've recently received from Dell Outlet.
I've always been pretty loyal to Dell and really appreciated Dell Outlet prices and fast shipping. I have never had any troubles with any of the products I bought there. Unfortunately, this time something went terribly wrong.
My Dell Venue came in (I guess it's alright) some kind of plastic bag attached to a cardboard with the battery being in a separate bag. At first, I did not notice anything wrong (had some other stuff to do so left the bag there unopened). But when I took the phone out i realized that:
1) The phone did not have camera button. Literally there is a hole instead.
2) The phone did not volume rocker. Literally there is a hole instead.
3) The phone did not have camera installed. Yes, literally there is a hole instead.
4) No power button. Nada.
5) Nothing inside the 3.5mm jack.
6) No simcard slot.
7) No mute button.
8) Dirt and smudge under the screen glass.
9) Complete lack of ANY screws in the phone.
10) All worn out and scratched.
I'm in totally furious state now and would love to get the advice on what to do now and what numbers to call or managers to contact. I just want to kick the butt of the Dell employee who shipped this thing to me as factory refurbished. Absolutely feeling down now. I cannot call myself a loyal Dell customer anymore until it's fixed asap.
I'll post the pictures of what I received when I get to my place soon.
Sounds exactly like a mixup, you got shipped a device ment for parts apparently.
Does the IMEI match the box (assuming it had a retail box)? Or was it a plain brown box?
TheManii said:
Sounds exactly like a mixup, you got shipped a device ment for parts apparently.
Does the IMEI match the box (assuming it had a retail box)? Or was it a plain brown box?
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TheManii let me first express my appreciation of your enthusiasm in Android development!
So it does seem to be a mixup ugly type. Let me show you the pictures:
1) As received http://s49.radikal.ru/i125/1112/a2/9fa455124feb.jpg
2) Battery and charger http://s017.radikal.ru/i433/1112/01/1363ce949c69.jpg
3) Phone itself, memory card and charging cable http://s51.radikal.ru/i132/1112/9f/3609e1caddfc.jpg
4) Back of the phone lacking sim card slot and camera http://s017.radikal.ru/i421/1112/3d/1a89c57bb536.jpg
5) Volume rocker and camera button http://s017.radikal.ru/i407/1112/b0/05b4cc919b91.jpg
6) Screen http://s017.radikal.ru/i409/1112/38/95a9bf26f687.jpg
7) Mute button http://s46.radikal.ru/i113/1112/19/d3dd39c26356.jpg
I'm going to call my sister to check if other 2 Venues (all 3 were meant for my 2 friends and my mom) are okay. I'm also going to call Dell now.
Yes, sounds like a mix-up. I'm sure they will take care of you and send you another one with fastest shipping method.
What if the new one is also half a venue, the other half of the missing pieces?
Gonna have to say, mixups happen to everyone. It's how they follow up that really matters, hope the replacement actually works.
Did they say you have to return the half broken one?
TheManii said:
What if the new one is also half a venue, the other half of the missing pieces?
Gonna have to say, mixups happen to everyone. It's how they follow up that really matters, hope the replacement actually works.
Did they say you have to return the half broken one?
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Haha I do hope I'm going to get the new working one Also have to ask my sister to skype check the remaining two that I've got at her place as I want to see everything with my own eyes now
It was definitely a mixup as the guy told me that I got delivered everything in September (I believe the system provided him with the info on the basis of Service Tag), so I had to ask him to try and enter the order number. When he did that he realized that there was some package mixup and shipped the replacement unit right away. When I asked him of what to do with the hardware I had, he told me to get rid of it or keep it I explained him that I would not feel too good if I kept something which is not mine so he told me he'd include return shipping label for me.
If they didnt remember the return label you could donate the pieces to me
TheManii said:
If they didnt remember the return label you could donate the pieces to me
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Click to collapse
Whether they remember the return label or not, in my experience they will hound you until you return the broken device.
So a couple of days ago I noticed my power button on top was not responding very well, hmmm. Thought maybe it was because of my case or some debris got lodged in there. Took case completely off and cycled power button several times but made no difference. It does still work, as in power the phone on and off but you have to push on harder than what it use to be.
Looked online at youtube and related posts, was gonna look at fixing the phone myself. Holy crap, to take this phone apart is a pretty good ordeal and more than likely you will need a new outer case after all is said and done. Went down to local ATT store today and talked to them, and at first lady was like what's the problem, I can power it on and off. I said, well I can too but you have to mash on it a bit to do it, and once I put my case back on it's really gonna get more difficult. Get a new one and compare it, so she did and said she could hardly tell the difference, well I can, the new one has a positive click for each push of the button, which mine did too up til two days ago.
After reading online, I see this is a fairly common issue with the HTC ONE, which ticks me off since it's only 6 months old. Hell my HTC INC, was 4 years old and never had a problem besides just getting slow. Anyway, she brought a new one, or maybe it was newly reconditioned, I don't know, and then loaded it up and said here you go. I asked her if it was a 64gb model like mine, she wasn't sure, so I looked and it wasn't unfortunately. So she put in the warranty order for another one coming to my house. Bums me out bigtime, since I had this one all soff, unlocked, rooted and the whole shot plus as far as I know there was no pixels dead or lifting of the screen or gaps between speakers, and the whole plethora of problems that plague this model of phone, so who knows what my newly refurbished model will bring.
I'm contemplating whether I should even bother relocking bootloader before I mail the phone back in. Any body else run into power button issues?