First of all, my SGS2 was bought 18 months ago in April 2011, I think Samsung phones come with 2 year warranty I heard?
Now the problem is with my display, there are horizontal white lines running across the screen (in landscape mode, they become vertical white lines, ie they do not move with the screen orientation). Now they weren't there when I first got the phone, I think the problem has become more and more with usage.
It's likes a banding effect? burn in effect? dead line of pixels? It's worst on white backgrounds (obviously means the "white" background isn't as white as these lines) but lately it is seeping into all pictures (so on a blue picture, there are white lines running across), ie I can see white lines across them all. Obviously nothing on black backgrounds because nothing is being lit. Defect in the Super HD AMOLED+ production?
I didn't bother sorting this out earlier as it was usable and livable but I do believe the problem has gotten worse because even 6 months ago it wasn't this noticeable. Also, I have a new Note 2 coming tomorrow, so was going to sell the S2 but obviously I can't in all good faith knowingly sell something defective if I could fix it by warranty.
damn it , i hv this problem also, after sent to warranty, before sent to warranty dont hv this problem ,o0o samsung
jeanclaudevandamme said:
First of all, my SGS2 was bought 18 months ago in April 2011, I think Samsung phones come with 2 year warranty I heard?
Now the problem is with my display, there are horizontal white lines running across the screen (in landscape mode, they become vertical white lines, ie they do not move with the screen orientation). Now they weren't there when I first got the phone, I think the problem has become more and more with usage.
It's likes a banding effect? burn in effect? dead line of pixels? It's worst on white backgrounds (obviously means the "white" background isn't as white as these lines) but lately it is seeping into all pictures (so on a blue picture, there are white lines running across), ie I can see white lines across them all. Obviously nothing on black backgrounds because nothing is being lit. Defect in the Super HD AMOLED+ production?
I didn't bother sorting this out earlier as it was usable and livable but I do believe the problem has gotten worse because even 6 months ago it wasn't this noticeable. Also, I have a new Note 2 coming tomorrow, so was going to sell the S2 but obviously I can't in all good faith knowingly sell something defective if I could fix it by warranty.
Click to expand...
Click to collapse
Sorry dude, but Samsung only serves ONE YEAR SERVICE WARRANTY
on the side note, the S2 isn't really "great" when it comes to screen quality, i must admit.. I have that "lines" too.. so i sold it to get an s3 :victory:
Says 24 months on their website.
Related
I was in the o2 shop today playing about with the Galaxy S2 and I noticed that if I angled the screen slightly, everything would get a blue tint to it. This was most noticeable when there is a lot on white on the screen.
Is this a common problem with the new handset, as I remember reading a similar thing with the older super amoled panels?
I loved the phone, but was put off by the blue tint.
Thanks.
I've actually noticed this myself with a phone I bought from phones4u (avoid them at all costs). It's very odd I thought for SAMOLED since I thought they're not meant to have viewing angle issues like LCD and my old, original Galaxy S certainly doesn't have this issue. Also noticed slightly yellow whites. I got another SGSII from o2 (with bad GPS issues) that had a better screen but I must say - the evenness was a bit off and that was a big surprise given the SGSII is meant to have SAMOLED+ which is technically "better".
I'm beginning to think a bad first batch - i.e. rushed manufacturing.
alsheron said:
I've actually noticed this myself with a phone I bought from phones4u (avoid them at all costs). It's very odd I thought for SAMOLED since I thought they're not meant to have viewing angle issues like LCD and my old, original Galaxy S certainly doesn't have this issue. Also noticed slightly yellow whites. I got another SGSII from o2 (with bad GPS issues) that had a better screen but I must say - the evenness was a bit off and that was a big surprise given the SGSII is meant to have SAMOLED+ which is technically "better".
I'm beginning to think a bad first batch - i.e. rushed manufacturing.
Click to expand...
Click to collapse
Even though its supposed to have good viewing angles, its not supposed to be extreme like the iphone 4, there still will be a point with samoled that you will start to see a little distortion.. The blue tinge is on the first galaxy phones too, its something that is inherent with samoleds... You want to worry when you have the screen on full brightness and you see any yellow... But you will see the whites go a bit yellow when the brightness is low. samoleds have their own DNA and everyone is made differently. I do not think this batch was rushed at all, i actually think this is a better first batch than the first Nexus S batch, there was returns flying back from everywhere. I had 4 different NS myself..
I have also gone through 3 SGS2's but rightly so, two had a low hepatic feedback and press area on the back button and one had the piss yellow screen of death
But it worked out better for me because I returned the P4U one for 530 and bought an O2 one for 399. So faulty phones really do save you money;P
JD
Very strange. I have ordered one from o2 online to be delivered in 30 days time as I have already got a contract with Orange that doesn't run out for 2 months and I wanted to take up the discounted line rental offer thats running at mo.
Hopefully most of the problems will be sorted by the time I get mine
P.S. I wouldn't use Phones4U either. Heard quite a few horror stories about them.
Anyone else noticed a blue or yellow tint ?
Thanks
JupiterDroid said:
Even though its supposed to have good viewing angles, its not supposed to be extreme like the iphone 4, there still will be a point with samoled that you will start to see a little distortion.. The blue tinge is on the first galaxy phones too, its something that is inherent with samoleds... You want to worry when you have the screen on full brightness and you see any yellow... But you will see the whites go a bit yellow when the brightness is low. samoleds have their own DNA and everyone is made differently. I do not think this batch was rushed at all, i actually think this is a better first batch than the first Nexus S batch, there was returns flying back from everywhere. I had 4 different NS myself..
I have also gone through 3 SGS2's but rightly so, two had a low hepatic feedback and press area on the back button and one had the piss yellow screen of death
But it worked out better for me because I returned the P4U one for 530 and bought an O2 one for 399. So faulty phones really do save you money;P
JD
Click to expand...
Click to collapse
The one I played with today had quite severe blue tint with minimal movement of the handset.
Have yet to see what the yellow tint is like.
I'm sure I read in a review that Samsung have put in an option to change the colour balance on the Galaxy S2 ?
I hadn't noticed this until you stated it in this thread, and to be honest I can only see it when there's a white background. Personally, I don't think there are issues that detract from the user experience, and that's all that matters!
The Samsung Galaxy S II is still by far the best phone in the market right now.
simacca said:
The one I played with today had quite severe blue tint with minimal movement of the handset.
Have yet to see what the yellow tint is like.
I'm sure I read in a review that Samsung have put in an option to change the colour balance on the Galaxy S2 ?
Click to expand...
Click to collapse
Yes they have,
There is 3 presets,
One is like a nexus s pre 2.3.3 colour, and one is a post nexus 2.3.3 and one is somewhere in the middle But what your seeing is something not linked to the colour balance, your seeing what is a screen defect. But a blue hue is quite normal and not so off putting as a piss yellow hue The blue hue was desirable on the galaxy S. The iPhone 4 will have better white replication than the samoleds due to that its a LCD screen, But the blacks will always be better on the samoled
JD
unnddd said:
I hadn't noticed this until you stated it in this thread, and to be honest I can only see it when there's a white background. Personally, I don't think there are issues that detract from the user experience, and that's all that matters!
The Samsung Galaxy S II is still by far the best phone in the market right now.
Click to expand...
Click to collapse
Once you see it, it will eat you up, hahahaha.
Yeah without a doubt the SGS2 rules the waves
JD
Check my topic " different screens??? or what is this???" here in de Q&a. You see 2 different sgs2 next to eachother, one with blue tint, other not.
Mine has the blue ish thing too, but to me it seems more like a coating?
Last night I lifted my Phone from my desk on low battery and the screen went very strange and turned to a completely washed out green/blue colour. I hit the lock button and then unlocked again and it all went back to normal. Very strange.
Sent from my GT-I9100 using XDA App
I have noticed this on the Galaxy s2 I was looking at in the store yesterday.
If I tilted the screen only about 15-20 degrees whites would appear blue. It realy put me off.
That was the only model they had there though, so I could not check if it was a defect specific to that one piece.
simacca said:
I was in the o2 shop today playing about with the Galaxy S2 and I noticed that if I angled the screen slightly, everything would get a blue tint to it. This was most noticeable when there is a lot on white on the screen.
Is this a common problem with the new handset, as I remember reading a similar thing with the older super amoled panels?
I loved the phone, but was put off by the blue tint.
Thanks.
Click to expand...
Click to collapse
Just a suggestion: it could be due to the gorilla glass. Could be a refractive property when viewed at an angle.
Sent from my GT-I9100 using Tapatalk
I have just purchased this handset on o2. Much better in the hand. I have a slight blue tint, but no other defects that I have noticed yet.
Am loving it so far.
I only have KE2 on my handset. Kies says its the latest version, but I have been reading about KE7?
Can someone point me to the correct thread please. Am very new to Android so haven't a clue really lol.
Thanks.
simacca said:
I have just purchased this handset on o2. Much better in the hand. I have a slight blue tint, but no other defects that I have noticed yet.
Am loving it so far.
I only have KE2 on my handset. Kies says its the latest version, but I have been reading about KE7?
Can someone point me to the correct thread please. Am very new to Android so haven't a clue really lol.
Thanks.
Click to expand...
Click to collapse
Stick to KE2 man. I had KE7 loaded at one point and battery life was poor.
Sent from my GT-I9100 using Tapatalk
Any updates on this?
My replacement screen exhibits the same issue. Except mine becomes apparent while only tilting the phone 3 degrees or more off centre.
[edit] I can't post video links yet, but if you search "Galaxy s2 screen tint comparison" on YouTube, the first 20 seconds of the video highlights the issue.
on my new galaxy s3 i have noticed in dark backround in dark room i have them bloody annoying black spots. i have recearched it but it only says its a common problem for amoled screens. i have about 8 of these spots one which is huge. only noticable in dark room using black screen. do i get replacement or will that just be a waste of my time?
Let me recap
- you're in a very dark room
- you're watching a black screen
There's an easy hardware-fix to this problem; shortly press the button on the right side of the screen and the blotches will disappear, while the rest of the image (read: black screen) remains intact. [/IRONY]
It's, as you found out, a common sight on AMOLED however it's not an issue. These pixels are simply darker than the others.
Galaxy S3 black ink spots
ok thank you makes sense. but buying a $1000 phone you would not expect something like this. so is this a software or hardware problem sorry for askng??
return it get a new one.
i was planning to but how am i going to prove to the retailer of my problem? first of all it will need to be a very dark room which is unlikely in a shopping mall unless he throws a blanket over his head lol. second of all some people see these things more easily than others, the staff member might not be able even in the right conditions to spot any marks....
Kick his ass and make him go check it in the toilet roms. Tell him not to forget to turn the lights off lol
i wish i could but then he will charge me for rape lol. seriously though im starting to think that if i get a new one it mght even be worse
sell it get the htc one x
well u just went to the shop and they said they will contact samsung tos see if there will he a software update for this... this guy pribz dont know the first thing about phones
Black Dots on my new Samsung S3
Curious NOS said:
on my new galaxy s3 i have noticed in dark backround in dark room i have them bloody annoying black spots. i have recearched it but it only says its a common problem for amoled screens. i have about 8 of these spots one which is huge. only noticable in dark room using black screen. do i get replacement or will that just be a waste of my time?
Click to expand...
Click to collapse
I too found 2 dots on my phone. I returned it immediately, got a new one after a week, found 3 dots now . I dont know what to do now.
Even if you return it a million times you'll still get some...
According to supercurio it's a software issue (trigger voltage slightly too low or something like that) and will be fixed with his upcoming 'Display Expert' app
I had some on my S2 and now on my nexus.. To prove it you can download an app called LCD Text (AMOLED) from the market (it has the logo of an RGB circle pattern) and then set it to full brightness and black screen, you will notice them very quickly.
d4fseeker said:
Even if you return it a million times you'll still get some...
According to supercurio it's a software issue (trigger voltage slightly too low or something like that) and will be fixed with his upcoming 'Display Expert' app
Click to expand...
Click to collapse
After reading your comment I specifically reached out to supercurio to see what was up with the app. This was his response.. can't say I'm surprised but I thought I'd let you know
https://twitter.com/supercurio/status/214671881004007425
Curious NOS said:
on my new galaxy s3 i have noticed in dark backround in dark room i have them bloody annoying black spots. i have recearched it but it only says its a common problem for amoled screens. i have about 8 of these spots one which is huge. only noticable in dark room using black screen. do i get replacement or will that just be a waste of my time?
Click to expand...
Click to collapse
I got black spots too! 2 of them. Should I replace my device or is it normal?
Sent from my GT-I9300 using Tapatalk 2
Looks like Samsung is unable to mass-produce flawless AMOLED displays at the moment because so many people report this issue so this is not an isolated example.
yea well as i mentioned seems though swapping for new one might help or it might just make the problem worse. i think its a factory fault. i mean it does not efect the phone abilities at all but its dam anoying???
romeo57 said:
I got black spots too! 2 of them. Should I replace my device or is it normal?
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
you are lucky you only have 2!! you should not worry about that atm. with me its worse i mean 8.... something we just going to have to deal with
Stuff like this that prevents me from pulling the trigger on the sg3 :/
Curious NOS said:
on my new galaxy s3 i have noticed in dark backround in dark room i have them bloody annoying black spots. i have recearched it but it only says its a common problem for amoled screens. i have about 8 of these spots one which is huge. only noticable in dark room using black screen. do i get replacement or will that just be a waste of my time?
Click to expand...
Click to collapse
Galaxy Nexus, Galaxy S II, Galaxy S III....HTC ONE S....and all of them got same **** man. And is nothing to do about it.
well il be stuck with this phone for 2years on contract just going to have to put up and shut up lol. maybe they will release a fix in a software update?
A few days ago me and my girlfriend both bought a Pebble Blue S3. Unfortunately mine has a yellow tint to the screen, as a lot of other users seem to have too looking at the various threads about this issue. This is clearly visible when displaying white, but also the greys are affected. The whites appear to be more yellow when brightness is at its lowest. The whites are less yellow at maximum brightness. In direct comparison to the S3 of my girlfriend all this is easily noticible. In addition, in direct comparison between both phones the front cover of my S3 looks darker than hers. So I was wondering: could it be that this yellow tint which is noticible and which is already reported by lots of people, is due to some kind of coating of the front cover? So in fact it isn't due the AMOLED screen itself, but due to the tint of the cover, which thus functions like some kind of filter?
I hope I have some time this week to return to the shop, and see if I can exchange my phone for another one...
ZunRob said:
A few days ago me and my girlfriend both bought a Pebble Blue S3. Unfortunately mine has a yellow tint to the screen, as a lot of other users seem to have too looking at the various threads about this issue. This is clearly visible when displaying white, but also the greys are affected. The whites appear to be more yellow when brightness is at its lowest. The whites are less yellow at maximum brightness. In direct comparison to the S3 of my girlfriend all this is easily noticible. In addition, in direct comparison between both phones the front cover of my S3 looks darker than hers. So I was wondering: could it be that this yellow tint which is noticible and which is already reported by lots of people, is due to some kind of coating of the front cover? So in fact it isn't due the AMOLED screen itself, but due to the tint of the cover, which thus functions like some kind of filter?
I hope I have some time this week to return to the shop, and see if I can exchange my phone for another one...
Click to expand...
Click to collapse
Can you check the batch/date/country of your phone and let us know? It might be the new batch and can be the glass glue which is still not fully dried. I remember my iphone 4 32gb had this issue and i waited a week or 2 and it disappeared. Due to high demand the phones are shipped out much quicker and may take sometime for things like these to dry out.
sak500 said:
Can you check the batch/date/country of your phone and let us know? It might be the new batch and can be the glass glue which is still not fully dried. I remember my iphone 4 32gb had this issue and i waited a week or 2 and it disappeared. Due to high demand the phones are shipped out much quicker and may take sometime for things like these to dry out.
Click to expand...
Click to collapse
Yep, if you tell me where I can find this information?
Yesterday evening I've been to another shop, and I've seen two other Pebble Blue devices. Both the front covers were lighter blue than mine SGS3, and the screens were more white as well...
It's on the back after you remove the battery. Also there is date/country on battery.
ZunRob said:
A few days ago me and my girlfriend both bought a Pebble Blue S3. Unfortunately mine has a yellow tint to the screen, as a lot of other users seem to have too looking at the various threads about this issue. This is clearly visible when displaying white, but also the greys are affected. The whites appear to be more yellow when brightness is at its lowest. The whites are less yellow at maximum brightness. In direct comparison to the S3 of my girlfriend all this is easily noticible. In addition, in direct comparison between both phones the front cover of my S3 looks darker than hers. So I was wondering: could it be that this yellow tint which is noticible and which is already reported by lots of people, is due to some kind of coating of the front cover? So in fact it isn't due the AMOLED screen itself, but due to the tint of the cover, which thus functions like some kind of filter?
I hope I have some time this week to return to the shop, and see if I can exchange my phone for another one...
Click to expand...
Click to collapse
Same here and also Pebble Blue model...and it sucks! It literally ruins my day when you realize you shed 660 euro for...this crap of a display! Already installed Screed Adjuster from the Market (hate the new "Play store" name!!) but it's of little consolation. I think Samsung SCREWED UP big time this time and i'm toying with an idea of changing the model and, for that matter, getting out of Samsung followers as i've bee all these years. It's a shame 'cause I've been on all Galaxies ever and now they let me down.
Reeby said:
Same here and also Pebble Blue model...and it sucks! It literally ruins my day when you realize you shed 660 euro for...this crap of a display! Already installed Screed Adjuster from the Market (hate the new "Play store" name!!) but it's of little consolation. I think Samsung SCREWED UP big time this time and i'm toying with an idea of changing the model and, for that matter, getting out of Samsung followers as i've bee all these years. It's a shame 'cause I've been on all Galaxies ever and now they let me down.
Click to expand...
Click to collapse
I went back to the store and showed the problem. They agreed on me, and said it looked like someone threw coffee over it. They gave me a new phone without further discussion. The new one has a nice white screen.
Unfortunately this one has another issue; when I push the capacitive back button (and the phone is in silent/vibrating mode) I can hear a noise/static hiss coming from the speaker, which dissappears after 4 - 5 seconds...
However, the screen is way better, and looks rather nice. I suggest you go back as well and ask for a replacement.
So I'm at my sixth S9+ right now... yes, the sixth. I have never believed that such a small device can drive me so crazy. The funny thing is that I haven't seen anyone talking about the issues that I have been facing. So I might be crazy after all.
Ever since the original Samsung Galaxy S I9000 released I've been using Samsung phones with AMOLED screens. The I9000 was followed by an S4. After that I bought myself an S7 Edge. Up to this point I've always been super happy with my devices. Most of all I enjoyed the displays. I swore on AMOLED and would never look back and use an IPS.
AMOLED has always had two donwsides for me, though - low brigthness and warmer whites compared to an IPS. Over the years I learned to live with both of those. If I put my S7 Edge next to an IPS screen I'd immediately notice the warmer whites and the dimmer display but if there was nothing to compare it to my eyes callibrated and the whites and the brigthness were perfect - at least to my own perception.
So I saw those S9+ advertisements. They were advertising a brighter screen than the S8 which was already brighter than my S7 Edge (actually turned out that the S9+ in manual mode is dimmer than not only the S8 and the S7 Edge but even the S4 but that's a different topic). The whites on this phone also appeared to be much more cooler and IPS-like compared to my S7 Edge. This combined with the camera, the taller screen, virtual buttons and all the other cool features was an instant sell for me. I preordered on day one.
First phone: I had purchased it directly from my carrier. Had to resign my contract for another 24 months with them but when I finally got the phone it felt like it was totally worth it. Until I finally set it up and actually placed it horizontally on the bed - I could see nothing. The viewing angles were worse than they were on my TN panel monitor years ago. Everything was blue. I quickly googled it and learned it was called "blue shift" and was really common with the initial batches of the Pixel 2 XL. Well... in comparison to all those Pixel phones I saw on various photos and videos - mine was worse than all of them. I quickly snapped some photos of the display and returned to the store. It was a tough process because my carrier doesn't usually accept returns so I had to contact Samsung for help directly. They eventually sent me a new one.
Second phone : Checked it in the store to see how it looked at an angle and it shifted only ever so slightly blue. Compared it to the various demo devices there and realized that was actually the norm. It didn't bother me at all this time so I accepted it. When I got away from the bright lights in the store and sat on my bed late in the evening with no lamps on I noticed that the pure whites I had bought this phone for are now warmer than on my old S7 Edge - everything appeared yellowish. My eyes started to get used to the yellow tint and I started to finally perceive the whites as proper whites until I realized that every single small tilt of the device (as small as 10-20 degrees) resulted in a red shift before the slight blue one. For some weird reason, this red hue decalibrated my eyes and when I returned the device to its original position I saw the whites yellowish all over again. And due to it happening at such small angles it basically happened every 10 seconds or so, especially when using the phone with one hand. It was absolutely unbearable and I went back to the store and literally begged them to give me my first device back. Apparently this was not posssible and they also refused to aknowledge this as an issue eligible for a return. Samsung, on the other hand, refused to cooperate a second time. I was forced to sell it, fortunately at not that big of a loss.
Third phone: Now this one was bought from an online retailer so I could have a 14-day return window if I got a screen like my last one. The phone finally arrived and the screen was perfect - no yellow tint, no red shift, no extreme blue shift. Joke's on me, though - they had sent me the wrong phone - I had ordered the dual sim variant and they mistakenly sent me a single sim one. So I sent it back.
Fourth phone: Got my next one - this time a proper DUOS. Funny thing, though - it was just like my second one - the one I sold. Whites were a bit less yellow this time but the constant red shifts at really small angles totally decalibrated my eyes and I couldn't perceive white as actual white for 5 seconds straight. That drove me nuts. I made use of the 14-day return period and asked them to send me another one.
Fifth phone: Oh god, this phone was perfect. Even better than the third one. Perfect whites, no stupid red shift, blue shift was at extreme angles only and even then it was very light - I've never been more satisfied with a display. I used it for 4 days straight - it was a pleasure, really. Until I noticed that there was a dead pixel right in the middle of the damn screen. Only one... out of millions. But once I saw it I could literally not unsee it... ever. I sent it back, they acknowledged the defect, and because it was brand new they sent me yet another one.
Sixth phone: So my current phone, the sixth one, is basically like the fourth and the second ones. I'm now literally where I started. After about $50 lost from the sale of my second phone, after another $50 spent on transport fees and after 2 months without a phone, I got literally the same goddamn phone. Maybe it's not as yellow as the second one but the goddamn red shift makes it appear yellow to me each and every single time I tilt the device ever so slightly. And by the time I finally start getting accustomed to the white colour temperature I accidentally tilt it again.
As I was browsing around the forums yesterday to find out whether someone else experienced similar issues I bumped into the Black Crush thread and when I checked for it it turns out I have it too and it makes not only whites unbearable to look at but apparently different shades of black next to each other as well. After going through so many phones I'm not even sure whether any of them had it as well or it's just that one. In the meantime, while checking for Black Crush in a dark room I noticed that my light from the screen is reflecting in the curved glass and leaking from all sides and the phone basically looks like a Christmas tree in a dark environment. I'm not sure whether any of the previous devices exhibited that either. My S7 Edge aso had a curved screen, even more so, and was definitely not like that. After reading about this, however, it turns out that 80% of the people have it as well. To be honest, the light leak and the black crush are bothering me not nearly as much as the yellow tint and the red shift.
Yes, I'm using Adaptive Mode and no, I'm not using Blue Light filter, nor do I use a 3rd party app that's triggering the in-built in Android Night Light filter. Tweaking with the software calibration is also out of the question because 80% of my phone usage is actually watching YouTube and I can't do it without the Video Enhancer on. And the Video Enhancer overrides all display settings turning the whites into their facotry-callibrated variant.
If anyone is wondering why the hell did I wrote this huge wall of text. Well... there are two reasons. First and foremost, I just wanted to complain about Samsung's absolutely ridiculous QA this year - displays on near $1000 phones shouldn't have such issues nor should they vary as much. Second of all, I wanted to just get this out of my system as I'm not sure what to do anymore. I might be able to get the retailer to return my money after all as I think I might still have another 14 days to do that after the last device but the problem is that, as I was really sick of dealing with this BS and bothering them with it, when the device arrived I told them over the phone that this time it was perfect and everything was fine. Now I've been using it for almost a week, I've taken all of the wraps off and they've reissued all the documents already. I'd hate to be the douche that returns yet another phone, even after already confirming that it's perfect. And finally, I wanted to ask if any of you has observed at least one of those issues or I'm just bat**** crazy. Thank you for reading!
I dunno.. have you tried returning the phone and getting a replacement?
I just think you're super picky and I'm not. I bought the phone and it's nicer quality than my LG V20. Done.
I initially didn't like the curved glass and the rounded corners. But that nothing to do with the display quality.
g.buyukliev said:
So I'm at my sixth S9+ right now... yes, the sixth. I have never believed that such a small device can drive me so crazy. The funny thing is that I haven't seen anyone talking about the issues that I have been facing. So I might be crazy after all.
Ever since the original Samsung Galaxy S I9000 released I've been using Samsung phones with AMOLED screens. The I9000 was followed by an S4. After that I bought myself an S7 Edge. Up to this point I've always been super happy with my devices. Most of all I enjoyed the displays. I swore on AMOLED and would never look back and use an IPS.
AMOLED has always had two donwsides for me, though - low brigthness and warmer whites compared to an IPS. Over the years I learned to live with both of those. If I put my S7 Edge next to an IPS screen I'd immediately notice the warmer whites and the dimmer display but if there was nothing to compare it to my eyes callibrated and the whites and the brigthness were perfect - at least to my own perception.
So I saw those S9+ advertisements. They were advertising a brighter screen than the S8 which was already brighter than my S7 Edge (actually turned out that the S9+ in manual mode is dimmer than not only the S8 and the S7 Edge but even the S4 but that's a different topic). The whites on this phone also appeared to be much more cooler and IPS-like compared to my S7 Edge. This combined with the camera, the taller screen, virtual buttons and all the other cool features was an instant sell for me. I preordered on day one.
First phone: I had purchased it directly from my carrier. Had to resign my contract for another 24 months with them but when I finally got the phone it felt like it was totally worth it. Until I finally set it up and actually placed it horizontally on the bed - I could see nothing. The viewing angles were worse than they were on my TN panel monitor years ago. Everything was blue. I quickly googled it and learned it was called "blue shift" and was really common with the initial batches of the Pixel 2 XL. Well... in comparison to all those Pixel phones I saw on various photos and videos - mine was worse than all of them. I quickly snapped some photos of the display and returned to the store. It was a tough process because my carrier doesn't usually accept returns so I had to contact Samsung for help directly. They eventually sent me a new one.
Second phone : Checked it in the store to see how it looked at an angle and it shifted only ever so slightly blue. Compared it to the various demo devices there and realized that was actually the norm. It didn't bother me at all this time so I accepted it. When I got away from the bright lights in the store and sat on my bed late in the evening with no lamps on I noticed that the pure whites I had bought this phone for are now warmer than on my old S7 Edge - everything appeared yellowish. My eyes started to get used to the yellow tint and I started to finally perceive the whites as proper whites until I realized that every single small tilt of the device (as small as 10-20 degrees) resulted in a red shift before the slight blue one. For some weird reason, this red hue decalibrated my eyes and when I returned the device to its original position I saw the whites yellowish all over again. And due to it happening at such small angles it basically happened every 10 seconds or so, especially when using the phone with one hand. It was absolutely unbearable and I went back to the store and literally begged them to give me my first device back. Apparently this was not posssible and they also refused to aknowledge this as an issue eligible for a return. Samsung, on the other hand, refused to cooperate a second time. I was forced to sell it, fortunately at not that big of a loss.
Third phone: Now this one was bought from an online retailer so I could have a 14-day return window if I got a screen like my last one. The phone finally arrived and the screen was perfect - no yellow tint, no red shift, no extreme blue shift. Joke's on me, though - they had sent me the wrong phone - I had ordered the dual sim variant and they mistakenly sent me a single sim one. So I sent it back.
Fourth phone: Got my next one - this time a proper DUOS. Funny thing, though - it was just like my second one - the one I sold. Whites were a bit less yellow this time but the constant red shifts at really small angles totally decalibrated my eyes and I couldn't perceive white as actual white for 5 seconds straight. That drove me nuts. I made use of the 14-day return period and asked them to send me another one.
Fifth phone: Oh god, this phone was perfect. Even better than the third one. Perfect whites, no stupid red shift, blue shift was at extreme angles only and even then it was very light - I've never been more satisfied with a display. I used it for 4 days straight - it was a pleasure, really. Until I noticed that there was a dead pixel right in the middle of the damn screen. Only one... out of millions. But once I saw it I could literally not unsee it... ever. I sent it back, they acknowledged the defect, and because it was brand new they sent me yet another one.
Sixth phone: So my current phone, the sixth one, is basically like the fourth and the second ones. I'm now literally where I started. After about $50 lost from the sale of my second phone, after another $50 spent on transport fees and after 2 months without a phone, I got literally the same goddamn phone. Maybe it's not as yellow as the second one but the goddamn red shift makes it appear yellow to me each and every single time I tilt the device ever so slightly. And by the time I finally start getting accustomed to the white colour temperature I accidentally tilt it again.
As I was browsing around the forums yesterday to find out whether someone else experienced similar issues I bumped into the Black Crush thread and when I checked for it it turns out I have it too and it makes not only whites unbearable to look at but apparently different shades of black next to each other as well. After going through so many phones I'm not even sure whether any of them had it as well or it's just that one. In the meantime, while checking for Black Crush in a dark room I noticed that my light from the screen is reflecting in the curved glass and leaking from all sides and the phone basically looks like a Christmas tree in a dark environment. I'm not sure whether any of the previous devices exhibited that either. My S7 Edge aso had a curved screen, even more so, and was definitely not like that. After reading about this, however, it turns out that 80% of the people have it as well. To be honest, the light leak and the black crush are bothering me not nearly as much as the yellow tint and the red shift.
Yes, I'm using Adaptive Mode and no, I'm not using Blue Light filter, nor do I use a 3rd party app that's triggering the in-built in Android Night Light filter. Tweaking with the software calibration is also out of the question because 80% of my phone usage is actually watching YouTube and I can't do it without the Video Enhancer on. And the Video Enhancer overrides all display settings turning the whites into their facotry-callibrated variant.
If anyone is wondering why the hell did I wrote this huge wall of text. Well... there are two reasons. First and foremost, I just wanted to complain about Samsung's absolutely ridiculous QA this year - displays on near $1000 phones shouldn't have such issues nor should they vary as much. Second of all, I wanted to just get this out of my system as I'm not sure what to do anymore. I might be able to get the retailer to return my money after all as I think I might still have another 14 days to do that after the last device but the problem is that, as I was really sick of dealing with this BS and bothering them with it, when the device arrived I told them over the phone that this time it was perfect and everything was fine. Now I've been using it for almost a week, I've taken all of the wraps off and they've reissued all the documents already. I'd hate to be the douche that returns yet another phone, even after already confirming that it's perfect. And finally, I wanted to ask if any of you has observed at least one of those issues or I'm just bat**** crazy. Thank you for reading!
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i am on same boat with you so i fully understand your upset. I am having here S8+ plus running nougat and S9+ running Oreo. When I watching youtube and each devices and video enhancer kicks in, the white point on S8+ much better than S9+ (so yellow). Samsung did change white value of video enhancer on Oreo make the screen yellowish. Both device are in adaptive mode with red and green at its minimum. Comparing the white point when doing web browsing, I have to say they are all the same kind of screen (same brightness nits at manual max, not much pure white like iphone screen). I hate how samsung did lied to me about 20% brighter screen on s9+. so ****ing tricky advertisement
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yuppicide said:
I just think you're super picky and I'm not. I bought the phone and it's nicer quality than my LG V20. Done.
I initially didn't like the curved glass and the rounded corners. But that nothing to do with the display quality.
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I also have the LG V20 and I have to say V20 has better screen color and brightness even though its resolution and sharpness is not good at S9+
so did you ever manage to get it fixed? did you go for the 7th device?
Hello XDA !
I just bought an Honor 10 128Go Phantom Blue 15 days ago. I was pretty happy with the device until I notice some backlight bleeding in the bottom and a sort of shadow around the notch. I returned it to the shop and they exchanged it with a brand new one.
But.... The new has the same problem. When looking at white backgrounds, worse with grey backgrounds, there is a noticable difference in backlight betwen the bottom, sides and top of the phone and the middle.
Did any of you noticed the problem ? I'm trying to get a refund but the shop tells me there is no problem on this device, nor on the previous. Why i didn't buy it on internet...
Thanks !