[Q] Please help me restore phone for Samsung Warranty - Galaxy S II Q&A, Help & Troubleshooting

I need to send my SGS2 back to Samsung for a hardware display fault on warranty, but obviously they're going to check the software etc.
http://forum.xda-developers.com/showthread.php?t=1650919
I did find a guide, so yes, I have taken time to look. But there is one thing which I'm not sure about.
Currently my phone is Gingerbread 2.3.3 original ROM with CF root with Siyah kernal (CWM Recovery), firmware has never been upgraded. But Samsung warranty told me that my phone has to have the latest firmware (ICS I think) for them to process my warranty, so I have to upgrade the firmware.
Do I need to upgrade to ICS before doing the guide to reset to factory stock? Or reset to factory stock as Gingerbread then update to ICS? I also don't know if as a rooted phone with a different kernel can update itself the "normal" way through the Settings/Software option?
Thanks

I've had to do this and I returned it to stock by:
Flash stock ics
Root phone and install triangle away app
Run triangle away to remove triangle and reset counter to 0
Re-flash stock ics and factory reset. Done.
Sent from my GT-I9100 using xda premium

HANDSY said:
I've had to do this and I returned it to stock by:
Flash stock ics
Root phone and install triangle away app
Run triangle away to remove triangle and reset counter to 0
Re-flash stock ics and factory reset. Done.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
so do you mean that when you flash stock ICS, the phone becomes unrooted?
and how did you flash stock ics? using odin or kies or ota (i think from the phone settings)?
and how did you reflash it?
thanks.

jeanclaudevandamme said:
so do you mean that when you flash stock ICS, the phone becomes unrooted?
and how did you flash stock ics? using odin or kies or ota (i think from the phone settings)?
and how did you reflash it?
thanks.
Click to expand...
Click to collapse
Yes when you flash a stock ROM the insecure kernel is replaced with a stock kernel, therefore you lose root access to your phone. All this is done through Odin.
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Related

Going back to my stock ROM and kernel

Hi guys, i'm going to sell my galaxy s2 and the buyer want it all stock. I'm using the cm10 ROM on it. I've already downloaded the factory stock firmware on sammobile.com. Until there everything was ok, but now I'm not sure about the way to flash the stock firmware. Should I flash it by clockworkmod, as the customs Roms I've flashed before? Or should I flash it by Odin, like an unrooted phone?
Since now, thanks a lot for your help
Sent from my Nexus 7 using xda app-developers app
Flash it via Odin as PDA
Then wipe all in recovery
Sent from my GT-I9100 using xda app-developers app
when doing this, will the yellow triangle go away, phone get unrooted, and flash counter reset to 0?
cus im sure the buyer would want any avaliable warranty back aswell.
It would probably be good to reset counter before flashing, maybe with Triangleaway. Once i flashed original rom over custom with MobileOdin. Everything went well.
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aliendna99 said:
when doing this, will the yellow triangle go away, phone get unrooted, and flash counter reset to 0?
cus im sure the buyer would want any avaliable warranty back aswell.
Click to expand...
Click to collapse
No, to reset counter and remove triangle you can do it either with a usb jig or by downloading chainfire app "triangle away" (Search it on the play store")
aliendna99 said:
when doing this, will the yellow triangle go away, phone get unrooted, and flash counter reset to 0?
cus im sure the buyer would want any avaliable warranty back aswell.
Click to expand...
Click to collapse
When u're flashing samsung stocks it'll does full wipe include rom itself, kernel, root, user data & caches then turn all to factory value. So don't even too worries about all u said above. But it worth to use stock 4.0.3 & avoid stock 4.0.4 in case to avoid emmc superbrick bug if u still doubt about advancing..
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If you flash a "samsung official rom" it will take the triangle away but it does not reset the counter.
I have flashed CM9 CM10 and 2.3 stock , 4.0 stock a few times and my count is at 7, each time i flash stock the triangle goes away but the counter keeps counting.

Revert back to Vodafone for official update

So last week I ODIN over the Swedish Jelly Bean for S3 as I was getting bored of waiting for the update. However, Vodafone have released the Jelly Bean update this morning so I wonder if it was possible to revert back to Vodafone's Ice Cream Sandwich to then get the official update from Vodafone.
So to summarise:
Non rooted Vodafone UK Samsung S3
Pushed the Swedish Official ROM using ODIN
Would like to go back to enable OTA updates to get official S3 JB ROM
Cheers
Download stock Vodafone ics firmware.
The best things to do is cfroot your device using Odin, then download triangle away and use it.
Then go to recovery and format system, and data under storage and mounts.
And wipe cache.
Then enter download mode and flash Vodafone stock using Odin.
The reason I say use cfroot and do it that way is to prevent any backwards compatibility that may occur if you flash straight over the top as odin does not format before flashing
Drew
Sent from my GT-I9300 using xda app-developers app
Just out of curiosity, you are giving OP the most fool proof solution?
I thought rooting voids warranty (?), so my plan was to simply flash the older stock ROM from my region over the new stock ROM and then update OTA. Will that drastically increase the chances of ****ing up?
drew071 said:
Download stock Vodafone ics firmware.
The best things to do is cfroot your device using Odin, then download triangle away and use it.
Then go to recovery and format system, and data under storage and mounts.
And wipe cache.
Then enter download mode and flash Vodafone stock using Odin.
The reason I say use cfroot and do it that way is to prevent any backwards compatibility that may occur if you flash straight over the top as odin does not format before flashing
Drew
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Great, thanks very much. I would like to keep it unrooted at the moment, so do I need to just unroot it prior to flashing the Vodafone stock ROM.
At the moment when I connect my phone to Kies it tells me that it is not available to update firmware and I would like to not have this with the original Jelly Bean ROM.
Vinaltap said:
Great, thanks very much. I would like to keep it unrooted at the moment, so do I need to just unroot it prior to flashing the Vodafone stock ROM.
At the moment when I connect my phone to Kies it tells me that it is not available to update firmware and I would like to not have this with the original Jelly Bean ROM.
Click to expand...
Click to collapse
If you use triangle away you should have no issue. At the stage you enter recovery and wipe system and data you will have no rom on the phone. When you flash stock Vodafone ics it will be unrooted.
If you didn't want to go through all of this you could download the Vodafone branded Odin flashable jb rom and flash it over the top.
The only reason I'm suggesting cfroot is because you are talking of going back to ics first. Using this method would avoid all potential problems of flashing backwards, is more of a precaution that's all.
Drew
Sent from my GT-I9300 using xda app-developers app

[Q] ??Stock GB or Stock ICS??

I need to return my Note back to stock. I rooted my Note back in Feb. the night I got it so I never did the official ICS update through OTA or Kies. Do I have to return back to GB that I started with or can I get by with flashing a stock ICS ROM, counter reset, and finaly Odin flash the stock recovery?
I appriciate any info ya'll guys are willing to provide.
ICS is the new stock... flash it.
BlackZenith said:
ICS is the new stock... flash it.
Click to expand...
Click to collapse
Thanks! I have read several posts of people going all the way back to GB then doing the update to ICS through Kies. That seemed a little redundant and figured I'd ask lol. I assume all I need to do then is to flash the stock ICS rom, reset counter and then stock recovery (odin). Thanks again.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I think I misunderstood you. I thought you were asking which OS to use in order to be stock... not how to accomplish getting stock ICS on your phone. In any case I think if you are stock GB or stock ICS, Kies will work. But if you are running a custom/deodex version of GB/ICS, Kies will not work. That's probably what everyone was trying to tell you. So if you are running a custom ROM, you are going to need to flash a stock version of GB/ICS before Kies will work.
BlackZenith said:
I think I misunderstood you. I thought you were asking which OS to use in order to be stock... not how to accomplish getting stock ICS on your phone. In any case I think if you are stock GB or stock ICS, Kies will work. But if you are running a custom/deodex version of GB/ICS, Kies will not work. That's probably what everyone was trying to tell you. So if you are running a custom ROM, you are going to need to flash a stock version of GB/ICS before Kies will work.
Click to expand...
Click to collapse
I gotcha. Actually been running JB for a while. Started of with GB which is when I rooted. Just didn't know if I had to go back to that or if I could just flash a stock 4.0.4 ROM before I retuned it for warranty (USB port issue). Bottom half of my screen doesn't register touch while charging.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
But does your USB issue affect the use of Odin? Be my first concern.
I don't believe it would. I can connect and is recognized on the computer and I can transfer files between phone and PC. I just have to unplug the cable from the phone in order for the screen to recognize touches around the lower half of screen
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Should be good to go then. I would Odin flash stock GB, reset and double check the flash counter. Check for Kies connectivity and pending ICS update availability. Throw a bunch of random apps on to give an appearance of use. Return for warranty all while pretending Android is a great mystery to you, even though we know that's not the case. Best of luck.
Resolved! I went ahead and took the following steps.
Flashed the stock rar file (GB) through Odin
Flashed cwm touch recovery through Odin
Flashed stock (GB) modern through touch recovery
Flashed reset counter through touch recovery
Used ADB to install stock recovery (did not trip counter this way).
Now completely stock (GB), I connected to kies and updated to stock official ICS 4.0.4.
All set to return it for warranty!!!
Thanks for helping out guys!
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Reinstalling Entire Phone

Hi xda developers members,
I'm currently trying to reinstall my phone back to stock with just the stock files and nothing else, can anyone tell me how I would go about this? I just want the phone cleared of all apps and other files as I want a fresh start with it.
Galaxy is currently running Jellybean 4.1.1 rooted.
Thanks.
factory reset in recovery if you've not been flashing any custom roms/rooted etc...
EDIT - or just do a reset through the settings menu
mikep99 said:
factory reset in recovery if you've not been flashing any custom roms/rooted etc...
Click to expand...
Click to collapse
Unfortunately the OS is rooted. Is that an issue?
EDIT: Thanks for the information, so if I reset the phone via Settings > Back Up or Reset > Factory Data Reset. This will wipe all the apps, files and the root off my phone and just leave me with the OS?
nope -
run triangle away first if you want to reset the counter
then flash a stock ROM firmware from sammobile.com - use ODIN to flash it.
then full wipe through recovery
should all be stock then....
mikep99 said:
nope -
run triangle away first if you want to reset the counter
then flash a stock ROM firmware from sammobile.com - use ODIN to flash it.
then full wipe through recovery
should all be stock then....
Click to expand...
Click to collapse
I'm a bit of a newbie when it comes to all this stuff so bare with me on this!
1. Why would I want to reset the counter?
2. I don't mind the device being rooted, I just want all the files and apps gone, I wouldn't mind if it was just the OS and the rooted files. Would that be done if I did the Factory Data Reset?
Thanks.
Oh right, yeah, if you still want root just do a factory reset
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mikep99 said:
Oh right, yeah, if you still want root just do a factory reset
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Cheers mate, much appreciated. I've just done as you've said and it's worked, hooray!
Now one more question if I may. At the moment, when I go and check for an update, it says "Your device has been modified. Software updates are not available"
This is a pain, as I don't want to loose my root, but I want to be able to update I guess, anyway to bypass this?
Im afraid not. You can still update through kies I think, but youll lose root.
The choice is basically root or ota updates..
Easiest thing to do is flash any new firmwares using ODIN then reroot using CF Root..
Or use custom roms..
Sent from my GT-I9300 using xda app-developers app
mikep99 said:
Im afraid not. You can still update through kies I think, but youll lose root.
The choice is basically root or ota updates..
Easiest thing to do is flash any new firmwares using ODIN then reroot using CF Root..
Or use custom roms..
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Fair enough, suppose we can't have it all!
So when the next Jellybean update comes out, I just download the firmware from SamMobile, and flash it via ODIN. Sounds easy enough!
Thanks for all the help mate, once again it's much appreciated. Enjoy your evening.
Yep, thats correct.
Cheers, and you!
Sent from my GT-I9300 using xda app-developers app
Meticulous said:
Hi xda developers members,
I'm currently trying to reinstall my phone back to stock with just the stock files and nothing else, can anyone tell me how I would go about this? I just want the phone cleared of all apps and other files as I want a fresh start with it.
Galaxy is currently running Jellybean 4.1.1 rooted.
Thanks.
Click to expand...
Click to collapse
There is a function in the Samsung Kies Called "Firmware Upgrade and Initialization" which is located in the Tools of the Samsung Kies 2.5.0.
Fill in the information it requires and follow the instructions.
It will repartition your phone and install the new pure firmware just like it is a new phone.

Ota update/ unroll question help!!!

Hey, guys I'm a bit of noob, rooted my i9300 s3 a couple of months ago installed cwm and a few roms, my question is if I reflash to stock using Odin would I be able to get ota or would I have to do triangle away first
Flashing a stock ROM will reset the counter to 0 , you will get ota updates
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i don't get it
s
Are you sure,from everything ive heard you have to use triangle away to reset the counter and then flash stock, besides i don't even care about resetting the binary counter i just wanna know if having a binary count prevents you from installing ota updates even if you flashed stock firmware and have stock recovery
Sent from my GT-I9300 using xda app-developers app[/QUOTE]
Negative, flash count doesn't reset to 0 just because of flash stock, however that red mark on up-left screen will be gone if everything (ROM, kernel and recovery ) stays in stock.
Flash count you have to clean it with triangle away, however, latest bootloaders have upgraded security measure, not even triangle away can make it to 0, so you have to flash the older bootloaders
Yes, you will get OTA if everything I mentioned before stays in stock but what is the point for that ? You can always flash the latest firmware...
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