Hi Everyone ,
there used to be a Samsung "warranty checker" on the samfirmware site - this does not appear to be active any more , does anyone know of an alternative ? ,
double check if your reset counter is set to 0, if your running a stock rom and kernel, if you do not have any triangle when the phone boots up... if you do meet all these, then you should be good... Also, i always suggest to erase internal sd card before sending out to warranty service, so as to remove any cwm or root folders which might get you into trouble
Poroto said:
double check if your reset counter is set to 0, if your running a stock rom and kernel, if you do not have any triangle when the phone boots up... if you do meet all these, then you should be good... Also, i always suggest to erase internal sd card before sending out to warranty service, so as to remove any cwm or root folders which might get you into trouble
Click to expand...
Click to collapse
cheers for info but I think you misunderstood me , it allowed you to type serial number to confirm duration of warranty remaining ,
tia
saintetienne said:
cheers for info but I think you misunderstood me , it allowed you to type serial number to confirm duration of warranty remaining ,
tia
Click to expand...
Click to collapse
bump anyone ?
There isn't one anymore.
Email Samsung support in your country. Alternatively, do a back of an envelope calculation; find out what period the warranty is for the phone in your country, take the original purchase date of the phone, and, voila. Don't have that detail ? (because you bought the phone 2nd hand) then you're going to have to contact Samsung (which I'd do regardless, unless you bought your phone on a plan from your carrier, in that case I'd check with them).
Its gone.I used it 2 months ago.
Suppose you could email Samsung and ask why.
Related
Hey guys,
This is my first post here so please be nice I will try be as informative as I can!
Last week my aunt got a Samsung Galaxy S2 as an upgrade after my recommendation. She loved the look of things and liked how she could access Youtube and Facebook but then she got locked out of her phone completely and couldn't get back in because she didn't know her Gmail account.
After a bit of research I found out that I should do 'Hard Reset' and all should be back to normal afterwards, I did so and everything looked okay.
After giving the phone back to her my aunt said she no longer wanted it and gave it to me because it was too 'complicated'. Obviously I was overjoyed as my current phone does not even compare to this beast!
I put in my Orange sim, (hers was Orange too) turned on the Wi-Fi to update all the apps not even noticing that the 3g icon wasn't on. I could see the phone had some signal so I thought everything was okay. It was only when I tried to call my dad of the phone that I realised something was wrong. It said 'Mobile Network not Available'.
I have found many threads about 'rooting' or IMEI but I don't understand what they mean as I am a newbie in all of this.
I would send the phone for repair but it does not have insurance so that's a no go. The phone came unlocked too so I don't understand why it's doing this. The sim I put in works on my old phone so I'm pretty sure there's nothing wrong with it.
What should I do?
Looking forward to your replies
See * HERE *
Remove your battery and your sum card.
Wait 10 seconds put them back in and reboot.
If problem still exists go to
settings > wireless and networks > mobile networks. Select your carrier network.
Sent from my GT-I9100 using XDA
Thank you for your replies samgalaxys2 and dred_up, I appreciate it!
I tried doing what you said samgalaxys2 but nothing's changed, I tried doing it myself before but no luck
In reply to your questions on the other thread I can confirm that my sim works as it works on my old phone. I can also create contacts on the sim too.
I don't know what the EFS folder is but when I dial that number you said (*#06# ) I can also confirm that the IMEI is the same number shown in my settings and underneath the battery.
What should I do?
Wiska.
The fault = put your sim in the phone then not working .
First step has to be to get a new sim .
That would be followed by either a return to a service centre or via XDA a flash of new stock firmware .
jje
Have you tried the Access Point Names in the network settings, mine changed it's self after flashing a new rom.
Hello JJEgan, I have tried various working sim cards and it doesn't make a difference, I even tried a brand new T-Mobile sim. In the 'About Phone' section I can clearly see the Sim's name but it always says Out Of Service underneath.
I have tried that too s.d.oconnor, at times it doesn't work and when it does it says something like 'Network Updated' but nothing changes.
What do you guys mean by 'Flash of new Stock Firmware' & 'Flashing new Rom'
Sorry for the amount of questions guys, I have never experienced something like this before
Wiska said:
Hello JJEgan, I have tried various working sim cards and it doesn't make a difference, I even tried a brand new T-Mobile sim. In the 'About Phone' section I can clearly see the Sim's name but it always says Out Of Service underneath.
I have tried that too s.d.oconnor, at times it doesn't work and when it does it says something like 'Network Updated' but nothing changes.
What do you guys mean by 'Flash of new Stock Firmware' & 'Flashing new Rom'
Sorry for the amount of questions guys, I have never experienced something like this before
Click to expand...
Click to collapse
Stock - unbranded Samsung roms .
Stock Roms .and csc
http://forum.xda-developers.com/showthread.php?t=1075278
jje
Hmm okay,
I followed the thread and had to do it at-least 3 times before I could do it 'correctly'
I managed to get Ice Cream Sandwich OS on the phone and although I could now use the sims internet I can't use it to call or access my voicemail.
What can I do to fix this?
If I have to download a new rom could you copy the link because I think that maybe that's where I went wrong?
I am sorry but I tried my best as it is my first time doing all of this.
I think the Rom should be an XX as the phone and myself are in England plus my network is Orange
Wiska.
You can use the Dutch firmware XEN without problems...
Also is your fone a i9100P (NFC) or standard i9100?
Or take fone into Orange or a Samsung repair centre to have it checked out.
Hmm do you recommend I Flash it again and get XEN?
Do you think they'll repair it even though it has been flashed? I've got ICSandwich on it and I don't think Orange has released it yet lol
I tried to change the APN but nothing is happening
Wiska said:
Hmm do you recommend I Flash it again and get XEN?
Do you think they'll repair it even though it has been flashed? I've got ICSandwich on it and I don't think Orange has released it yet lol
I tried to change the APN but nothing is happening
Click to expand...
Click to collapse
If it was a Orange (UK) branded phone, then first download, install and run Triange_away app. This will reset the custom rom flashing counter and take away any triangle at boot up (if present).
Next you need to download and flash the BVKJ4 rom from * HERE * - it is the latest official Orange UK ROM. It will wipe the phone to factory setting and you will loose root. It may solve your problem, but if it doesn't it will put your phone back to valid warranty for the service centre.
Sorry for the late reply, the amount of work college gave us yesterday was just too much!
Thank you for the link fred_up but the links are dead
Thank you for trying to help though, I really appreciate it mate!
Anyone know what I should do?
Search for the stock rom you're after on Samfirmware.com.
Edit to add - Make a note of the rom details from Intra's thread (the one you were linked to where the links don't work), that will make searching Samfirmware easier.
Thank you MistahBungle!
I am downloading what looks to be the firmware I need right now so fingers crossed it works!
Many thanks for the help mate! I will keep you updated if it works or not
I tried the latest Orange one but that didn't do anything, I then tried using the Carphone Warehouse one and although the 3G internet stuff works I can't call or text!
This is so annoying lol, any advice?
The phone isn't locked or anything as my aunt gave it to me, what can be the problem?
Wiska said:
I tried the latest Orange one but that didn't do anything, I then tried using the Carphone Warehouse one and although the 3G internet stuff works I can't call or text!
This is so annoying lol, any advice?
The phone isn't locked or anything as my aunt gave it to me, what can be the problem?
Click to expand...
Click to collapse
toot the damn phone
had same problem , just wipe data/factory reset, and cache then make a clean install of ur rom , and request the APNs again from your carrier
at first u can just delete the APN settings of ur carrier and try to get them again from it
Dear all,
I just want to make sure that my vodafone LTE S3 is ready to be given back to vodafone shop (sim card is not recognized at all, either some kind of lock or simply broken). vodafone employer came to us showing us the s3 saying "just want to show you the color". now i figured out that the box was already open when he came to us....
got phone yesterday but never tested phone function before rooting. used CF root with CWM and later also CF auto root to get back stock recovery. also resetted flash count. never flashed anything else, especially no other image. just did these two root options.
my questions:
- after final root with CF auto root I used Triangle Remove and Downloader showed count of zero, binary "Samsung Original" and system "Samsung Original". But after resetting phone (wipe in recovery console) it shows system in downloader "custom" (binary is still samsung...flash count still zero "no"). Is this normal?
- is recovery console the original one?
- am i good enough to go back to vodafone with this?
thank you to everyone!
moskito99 said:
Dear all,
I just want to make sure that my vodafone LTE S3 is ready to be given back to vodafone...
Click to expand...
Click to collapse
Some more information, because I saw some post on other poeple having same problem with "Not registered in network"
Maybe it is some issue, because phone was unlocked before I bought it or imported from somewhere.
MORE OVER==== IN SETTINGS IN STATUES it says=
network=not know
service state=out of service
roaming=not roaming
ERI version =not available
mobile network state =disconnected
serial no=it is shown (but i will not post it here)
imei=Not known
device status= Customized (in German "Geändert")
SORRY...wrong forum. please delete.
copied it into GT-I9305.
TIA!
Hi everyone,
As i wrote before on xda (my topic), i disrupted my device's touchscreen while doing TriangleAway process. Then i tried many ways to recover but i convinced that it's not possible to fix it without changing the touchscreen parts. I left my device to warranty and they fixed in 15 mins. and it works great as before.
But now, i have another issue. While i was trying to recover my touchscreen i flashed official firmwares (downladed from sammobile) and rooted several times. And i disturpted device's imei somehow. I tried all methods which r given on xda but they didn't work unfortunately. I I have a last option, gonna leave my device to warranty again but don't know they gonna fix it under warranty or not. What do u suggest me to tell them? I mean, they gonna ask me how that happened but i don't wanna say i flashed firmware with odin cos i guess it ruins my device's warranty.
I need to learn, is that possible to lost imei while doing update with Kies or OTA? Or is it possible to happen with any legal application on an unrooted device? I need an acceptable reason to fix my device under warranty. Does anybody have any suggesion?
Thanks in advance.
I think you better not getting official firmware on other websites. You should use the "Firmware Upgrade And Initialization" in the "Tools" of Samsung KIES 2.5. It is totally original and it will download the latest firmware according to your model and serial number.
I tried using this function on my SHV-E210S and the IMEI was not lost but I don't know if there will be any problem on SHV-E210K.
At the same time, do you know how to make SIP registrations on SHV-E210S/SHV-E210K/SHV-E210L? I need that for putting the phone on LTE network and able to receive calls
evantkh said:
I think you better not getting official firmware on other websites. You should use the "Firmware Upgrade And Initialization" in the "Tools" of Samsung KIES 2.5. It is totally original and it will download the latest firmware according to your model and serial number.
I tried using this function on my SHV-E210S and the IMEI was not lost but I don't know if there will be any problem on SHV-E210K.
At the same time, do you know how to make SIP registrations on SHV-E210S/SHV-E210K/SHV-E210L? I need that for putting the phone on LTE network and able to receive calls
Click to expand...
Click to collapse
Thx Evan but that's not i'm asking.. and i don't have any information about SIP, never tried before..
egolgeli said:
Thx Evan but that's not i'm asking.. and i don't have any information about SIP, never tried before..
Click to expand...
Click to collapse
It seems that it is a must for you to lose the warranty because the IMEI cannot be lost if the phone is unrooted or coneect to the computer with USB debugging mode. However, how come you receive the warranty as I see your location is not Korea?
evantkh said:
It seems that it is a must for you to lose the warranty because the IMEI cannot be lost if the phone is unrooted or coneect to the computer with USB debugging mode. However, how come you receive the warranty as I see your location is not Korea?
Click to expand...
Click to collapse
my brother lives in Seoul, i'm not.. i sent it to him n samsung fix it.. in Turkey, they look for a slightest reason to not fix it.. my regards thru to Korea, homeland of Samsung
Hi guys I’m having problems with fixing my phone, here comes the descriptions of the problem:
I had SDSyndrom on my S3 on April, I live in Brazil and I’ve bought my phone in Paraguay, however, this phone was made in UK….
So I’ve took my phone to Samsung Brazil and they told me they couldn’t fix it because it wasn’t a Brazilian phone. After that I found a charlatan that told me he could fix the phone. After 1 month trolling me, I’ve decided to pick my phone back and send it to ANOVO in UK by mail to fix it.
I’ve got it back recently and the phone is turning back on again, however, I first experience one minor problem, the Factory mode (like this one: http://i.imgur.com/kdbwtX8.jpg) and after a long time in the phone with UK they told me they hadn’t modify anything except flush new hardware.
After long internet research I was able to fix the Factory mode by a terminal code.
However, I’ve put my SIM card in the phone, I’ve got antenna signal but it wouldn’t call or receive calls… after a long time researching again, I’ve figured out that my IMEI was changed to 0049… (probably was that f*king asshole here in Brazil that told me he could fix it and he couldn’t!).
What I’ve done so far:
Flashing new firmware with Odin won’t work,
I’ve tried to access *#7284# but the Qualcomm USB settings is missing with the all android versions I've tried (4.0.4v; 4.1.1v; 4.1.2v; and 4.2.2 leaked v) so I’ve typed su -c 'am start -n com.sec.android.app.phoneutil/com.sec.android.app.phoneutil.USBSettings' in the terminal to access it
When I’ve select 'RNDIS + DM + MODEM' my pc tells me it couldn’t recognize the device and ‘RMNET + DM + MODEM’ won’t find any port in NV-ITEMS Reader/Writer (http://prntscr.com/1gw4ts) . The only option that the Reader/Writer will find a port is with the ‘MTP+ADB’… witch will not work.
I can’t find the *ss h*le that did this to my phone and other places won’t change IMEI because they say it is illegal to change IMEI, But I’ve just want to put my IMEI back to normal no change it… Is there a method to put back the IMEI that it is written on the back of my phone, without using a Z3X Samsung box? (can’t seem to find them here… and in Brazil this definitely would be way expensive… probably it would be cheaper to buy a new S3)… ANOVO in UK told me I could send it back by mail again, at my costs… but that would cost me again about 150 US dollars…
Sorry for extending myself, but I've couldn't be more direct...
I ain't a advance user for this matters, but I'm trying to do my best...
Thankz
Rodrigo
You cannot flush or flash new hardware its impossible .
Is the phone a I9300???
Looks as next step is a service centre if you have no backed up EFS folder.
jje
JJEgan said:
You cannot flush or flash new hardware its impossible .
Is the phone a I9300???
Looks as next step is a service centre if you have no backed up EFS folder.
jje
Click to expand...
Click to collapse
Sorry my bad English is not flash it was swapped (I think the mother board)
It is a I9300 phone
And I do not have any backup because I’ve just got it back and it was like this…
I’m trying to contact that guy that dealt with my phone in the beginning but he won’t answer his phone… the place he work is closed and there is a new store in there…
I’m pretty sure that if I take my phone to a Samsung repair center here in Brazil they will tell me what they told me before with the SDS: “the phone is foreign and we cannot do anything to assist you…”
(sorry I'm using Microsoft word to correct my english and I mistakenly copy all)
there is nothing you can do. you need a motherboard with an imei, which this one apparently isn't. you've been scammed
I cannot be scammed because ANOVO is one of the two authorized service centers in UK...
I don't know what they changed because they don't tell, but every post you look about SDS they say that the motherboard are exchanged in this process
motherboard is changed, yes, but the efs is there. your motherboard doesn't have an efs and there's nothing you can do about it but take it back. it's not going to be a problem if those guys are as good as you make them out to be, right?
Thats not the problem... not sure if u readed the whole post. The problem is that I live in Brazil, I've got to send it all to way to UK because it is as UK phone and Brazilian Samsung won't fix forign phones.
Besides costing almos 150 US dolares to send it to UK and getting it back, it took almos 2 months to all this process!
kntp said:
I cannot be scammed because ANOVO is one of the two authorized service centers in UK...
I don't know what they changed because they don't tell, but every post you look about SDS they say that the motherboard are exchanged in this process
Click to expand...
Click to collapse
Fact is you have the generic IMEI and no backup of EFS .
You may not have been scammed but something is not right with your phone .
Anova flashed new firmware and fixed phone . Flashing firmware can delete the EFS folder and render the generic one .Easy to fix with a backed up EFS folder .
Your report does not say they fitted a new motherboard .
Whatever you now need a new motherboard .
There are a number of Samsung repair centers in the UK the one you used is not one i would take my phone to .
jje
kntp said:
Thats not the problem... not sure if u readed the whole post. The problem is that I live in Brazil, I've got to send it all to way to UK because it is as UK phone and Brazilian Samsung won't fix forign phones.
Besides costing almos 150 US dolares to send it to UK and getting it back, it took almos 2 months to all this process!
Click to expand...
Click to collapse
You didn't read my reply. I said that there's nothing you can do but replace the motherboard
JJEgan said:
Fact is you have the generic IMEI and no backup of EFS .
You may not have been scammed but something is not right with your phone .
Anova flashed new firmware and fixed phone . Flashing firmware can delete the EFS folder and render the generic one .Easy to fix with a backed up EFS folder .
Your report does not say they fitted a new motherboard .
Whatever you now need a new motherboard .
There are a number of Samsung repair centers in the UK the one you used is not one i would take my phone to .
jje
Click to expand...
Click to collapse
what would happen if I make a backup of my brother phone EFS file and flash it to my phone? (we bought it at the same place at the same time)
would I be able do edit it later?
Answer is no .
jje
no, and doing it is illegal anyway. send it back, nothing you can do, again.
kntp said:
what would happen if I make a backup of my brother phone EFS file and flash it to my phone? (we bought it at the same place at the same time)
would I be able do edit it later?
Click to expand...
Click to collapse
that won't work. but if you know anyone who has a z3x box or a smart sam box you can write your old imei to the new pcm. i had the same problem after changing the board. but take care write down the serial nimber of your board bevore writing the imei number, maybe you will need it if somthing goes wrong.
Same problem
kntp said:
what would happen if I make a backup of my brother phone EFS file and flash it to my phone? (we bought it at the same place at the same time)
would I be able do edit it later?
Click to expand...
Click to collapse
Rodrigo, I'm also brazilian and I'm facing exactly the same problem that you were facing some months ago. I'd like to know if you already have a solution for this problem or not?
Read general > sticky roll-up > "imei /EFS - know this stuff"
-----------------------
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I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
Bought an I9300 s3 on eBay is locked to O2
Vodafone sim
Spoke to O2 no help at all. Call 202?
Doesn't make calls.
I've got an efs backup but from the 4.1.2 current stock.
Seems this won't downgrade to 4.1.1
Odined the stock 4.1.1 no joy. Won't boot.
Cwm an old miui 4.1.1 also no boot.
Odin back to stock unbranded 4.1.2 boots fine. Rooted cwm triangle away. Fine.
Whos is this phone? Apparently not mine.
How to down grade please?
Any help gratefully appreciated.
Super wipe after flashing rom helps.
Downgrade to 4.1.1 probably won't have SDS fix so may kill your phone.
If it doesn't make calls with O2 sim then IMEI may be blocked. It won't make calls on Vodafone, because it's locked to O2.
You have to factory reset if it wont boot.
Sent from my GT-I9300 using Tapatalk 4
So you're saying after cwm the 4.1.1 I should full wipe.
Then the business.
Then flash a safe kernel before upgrading back.
If I just odin the 4.1.2 stock back over surely the brick bug won't activate?
Flash 4.1.1, full wipe. Do your unlocking, flash 4.1.2
Sent from my GT-I9300 using Tapatalk 4
This went badly wrong.
Flashed stock region correct. 4.1.1
Flashed chainfire cwm root.
To allow wipe
Booted fine.
The fix as follows doesn't work as the final menu still not available.
Just dial the following keys *#197328640#Main Menu[1] UMTS*[1] Debug Screen*[8] Phone Control*[6] Network Lock*Options [3]Perso SHA256 OFF*(after choosing this option, wait about 30 seconds, then go back one step by pressing the Menu button then select Back, now you are in*[6] Network Lock then choose*[4] NW Lock NV Data INITIALLIZ ..... wait for a minute then reboot your phone
Even though I didn't execute anything as that menu option isn't there something bad happened.
I installed galaxsimunlock from the play store.
It now says invalid imei.
Glad I backed that up.
Still locked.
The saga continues
I would try an O2 sim before anything to see if the phone actually works or not .
Blocked phone are blocked via IMEI and require the blocking network to remove the block .
Report phone stolen network block IMEI get new phone sell the now blocked phone is fairly typical .
jje
If I buy an unlock code on the Web or at a store will it sort of the blocking from the network?
Don't know anyone with a micro sim on O2.
Thanks for your times
Edit.
I flashed back to 4.1.2 its ok. The baseband doesn't get replaced on downgrade and isn't understood by the older software. There is a post somewhere here about it.
This is what causes the odd error messages in that unlock app. Currently says can't read nv
Unlock code will do nothing if the IMEI is blocked, the phone is useless.
Take it to a phone store, for a small fee they will tell you if it is locked or blocked.
quatzar said:
If I buy an unlock code on the Web or at a store will it sort of the blocking from the network?
Don't know anyone with a micro sim on O2.
Thanks for your times
Click to expand...
Click to collapse
Are you now saying the phone is blocked ???
If so return to the seller / Ebay .
Unlock code will not remove blocked IMEI .
Usual reason for a block is phone is stolen
jje
JJEgan said:
Are you now saying the phone is blocked ???
If so return to the seller / Ebay .
Unlock code will not remove blocked IMEI .
Usual reason for a block is phone is stolen
jje
Click to expand...
Click to collapse
I agree if it turns out to be blocked I will. It was PayPal so he must be verified.
But I still don't know anyone with a micro sim. Shame they're not all the same size now.
I was just checking ahead of time. I don't want to pay £15 for a code and it not work.
I work weekends so I'll have to wait until Monday.
Thanks everyone you're being very helpful. Much appreciated.
Good news everybody!
We've got a delivery to...
- found someone with an O2 micro sim.
Works fine on O2.
Seems I'll have to go pay for a code online or in one of those seedy little shops.
Seems a shame. As I can alter my /efs backup and presumably restore it back.
If only I knew which file/s to change.
It's not the most obvious one that contains only three letters O2U
Unless galaxsimunlock doesn't restore properly.
Galaxsim unlock is fine. But you have to pay now because he removed the beta / free apk from his xda thread
Sent from my GT-I9300 using Tapatalk 4
Edited to remove wrong reply box.
rootSU said:
Galaxsim unlock is fine. But you have to pay now because he removed the beta / free apk from his xda thread
Sent from my GT-I9300 using Tapatalk 4
Click to expand...
Click to collapse
I agree galaxsim unlock would be great. But as it now flashes a red bar
"Unable to read nv data"
And offers no option to unlock or pay. Cos it says in the help that it doesnt know it can unlock the phone.
I'll have to wait for an upgrade.