Device freezes when looking at app screenshots on google Play. - Android Q&A, Help & Troubleshooting

Hi I got a Brand new Samsung Galaxy Mini 2, great device, everything is perfect only problem I got is that when I'm in Google Play and want to look at the screenshots of an app, and swipe between them the device freezes, then vibrates and sends me back to Google Play, sometimes it gives me an error message, I have done like 3 factory resets but it doesn't fix it, any recommendations?
Thank You

Someone?

What version of Google Play are you on ? Have you tried Re-loading Google Play ?

prboy1969 said:
What version of Google Play are you on ? Have you tried Re-loading Google Play ?
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I'm on the latest, which is 3.9.16. I have noticed that if the screenshots on google play are in landscape, there is no problem switching between them (eg. Nova), and if I hold the device sideways, I can switch between the screens even if they are portrait screenshots with no problem, wondering if there es a problem with the screen size, everything in any other app is perfect, I tried viewing pictures on the IMDB app and works perfect is just when clicking the images on google play.
thanks.

OK, the problem is related to google play 3.9.16, I know because in manage applicationd I uninstalled google play updates so it went to a previous version, and it works perfect, the problem is that it updates by itself back to 3.9.16 and the problem comes back. any ideas? maybe a way to stop it from updating?
Thanks

Tommyvi said:
OK, the problem is related to google play 3.9.16, I know because in manage applicationd I uninstalled google play updates so it went to a previous version, and it works perfect, the problem is that it updates by itself back to 3.9.16 and the problem comes back. any ideas? maybe a way to stop it from updating?
Thanks
Click to expand...
Click to collapse
You can use Titanium Backup to keep it form Updating. Or you can go into Menu - Settings - Applications - Manage applications - Market Updater. Then Force Stop it from there. But I think you might also just want to try the latest version of the Play Store. You can find it v3.9.17 HERE. The article has the Download links, and info on what's new.

Related

Problem - Google Play only showing first 10 apps, Help?

Hey everyone,
I hope this is in the right section. But just recently i noticed my phone acting weird. Seems when i open google play store and do a search, Most recently i did "Weather Widgets"
It will return with like 6000 app results. Normally when you click the apps bar it takes you to the app results, When you scroll down and you reach the end of the list it will auto load the next group of apps.
Well now when that happens it no longer loads anymore results and it stays stuck on the first 10~15.BUT this is the weird part.. IT ONLY DOES IT FOR APPS and GAMES.
Music and Books the list loads as usual.
So far i have wiped the cache / data and just tried uninstalling the recent update and took it back to version 3.7.15 but google play auto updates itself back to 3.8
This really sucks. Anyone know how to stop google play from auto updating? soon as i wipe it back to 3.7 it auto updates back to 3.8
Nevermind - Resolved.
I guess somewhere along the line when gapps updates to 3.8... it no longer likes the device ID. I checked it and its DROIX but 3/4 of the apps on the market dont show.
So i downloaded Device spoofer and setup gapps as a Nex S. works like a charm

[Q] Update to Google Play 4.9 incompatible?

Yesterday Google Play (com.android.vending) stopped working. It consquently crashed everytime I loaded it.
I restarted the tablet and Google Play was completely gone. All dependent apps (Google+, Gmail, etc) and apps that rely on Google Play for billing either stop working or have issues. I cannot install any apps now that Google Play is gone.
I updated the tablet to the latest firmware (I had the original 4.3 on there from around the beginning of the year) now I just updated to 10.4.B.0.109 to see if that helped but it did not.
(My Samsung phone has successfully updated Google Play the other to a new version 4.9.13 with a significantly different look and feel so I expect Google has rolled out a big update that has broken my tablet)
Has anyone else experienced this?
Same as me , my google play version 4.9.13, everytime i tap the menu from left-top button, it will crash.
Mingonet said:
Same as me , my google play version 4.9.13, everytime i tap the menu from left-top button, it will crash.
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Thanks letting me know.
Have you restarted your tablet yet since Google Play updated? It was crashing for me and was when I rebooted hat it completely disappeared.
Actually, i try clear cache and restart, still same result.
And i did factory reset, because it is a development machine, but no luck.
So it may be bug of this version.
The model is LG L9 P760
Strange. Works perfectly on my end (Tablet Z, .230, KK).
Sent from my SGP311 using Tapatalk
I faced with this bug. You have to revert to 4.8.20 and then install 4.9.13 as ordinary apk, reboot and it will work as promised.

Google Play Store issue under Chinese stock EUI

I am on Chinese stock EUI 20S. I downloaded play store from Lestore. It cannot recognize my purchased apps. It asked me to buy them again. Should I install other play store manually? Thanks.
xman099 said:
I am on Chinese stock EUI 20S. I downloaded play store from Lestore. It cannot recognize my purchased apps. It asked me to buy them again. Should I install other play store manually? Thanks.
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Same happened to me. To fix it go to settings/app management /Google play store/storage and clear data and cache. Then when you open play store again it will ask you to log in again. It should now show purchased items again.
waj1234 said:
Same happened to me. To fix it go to settings/app management /Google play store/storage and clear data and cache. Then when you open play store again it will ask you to log in again. It should now show purchased items again.
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Thanks a lot. I will try it later.
Do you still on Chinese stock rom? Are other google services (apps) going well?
xman099 said:
Thanks a lot. I will try it later.
Do you still on Chinese stock rom? Are other google services (apps) going well?
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Things work ok. Only issues I have is sometimes Gmail won't sync until I manually do it and other times it works fine. It sends texts several times sometimes and some don't come through but that could also be an EE issue where I am as it constantly switches from 4g to 3g to 2g as on edge of good reception so my not be a phone issue at all.

MATE 10 Pro issues with google play store

Got my mate 10 pro with vodafone on Friday. Love the phone. Amazing camera and got a great deal.
Problem is the play store! It stops opening and the only way to fix this is to clear the data on the google play store & google play services.
Is this a known problem? Do I need to wait for an update or should i factory restart. Once it works again after the data is cleared after a very short while it stops opening again. Pressing on the icon simply does nothing.
Sukh88 said:
Problem is the play store! It stops opening and the only way to fix this is to clear the data on the google play store & google play services.
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Hi, this seems to be an individual issue as my Mate 10 Pro works in the Play Store with no problems. Factory reset may be helpful.
Sukh88 said:
Got my mate 10 pro with vodafone on Friday. Love the phone. Amazing camera and got a great deal.
Problem is the play store! It stops opening and the only way to fix this is to clear the data on the google play store & google play services.
Is this a known problem? Do I need to wait for an update or should i factory restart. Once it works again after the data is cleared after a very short while it stops opening again. Pressing on the icon simply does nothing.
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try close all wifi and cell data .. then force close the google play store then clear cash and data then disable so it will ask you to reset to old version press yes .
then also do it with google play services .
after that remove your google account email for google , then open the store and re put your google email and i think it will work fine
ended up doing a full reset which was not really fun but hey it worked..
Quote:
Originally Posted by DNFDD
I think I might have solved this issue myself and it might be useful information for others:
In the battery-section of the settings, there is an option to control if an app can auto-start, be started from a different app and is allowed to keep running in the background. Either you allow the phone to control this automatically, or you can do it manually: the latter possibility is the one I turned on as I wanted to have the control over the apps. Apparently, this was a bad choice as it stopped the apps from getting the information from the internet?
After I switched it back to completely automatic, all apps were working normally again. This is something that Huawei should address as I don't believe this should happen .
This fixed the issue for me.
Thanks!
pinattila said:
Quote:
Originally Posted by DNFDD
I think I might have solved this issue myself and it might be useful information for others:
In the battery-section of the settings, there is an option to control if an app can auto-start, be started from a different app and is allowed to keep running in the background. Either you allow the phone to control this automatically, or you can do it manually: the latter possibility is the one I turned on as I wanted to have the control over the apps. Apparently, this was a bad choice as it stopped the apps from getting the information from the internet?
After I switched it back to completely automatic, all apps were working normally again. This is something that Huawei should address as I don't believe this should happen .
This fixed the issue for me.
Thanks!
Click to expand...
Click to collapse
Yeah. I set Gmail to manual and it stopped receiving emails. Which is weird as it should do the exact same things if you enable all in manual. Switching to manual fixed it.
And another issue is Last pass, it gets killed after a while if Launch is set to auto. I set it to manual and its been kept alive for the whole day.

Anyone having play store search bar crashing app?

I just realized with the new play store apk, using the search bar again when you have previously searched will crash the app (the search field is populated)
play store version 25.5.27-21
uninstalling the updates to roll back to the default version doesnt have this issue, but the play store app will update itself again back to the latest
anyone has a fix?
calvinfoo said:
I just realized with the new play store apk, using the search bar again when you have previously searched will crash the app (the search field is populated
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Every. Single. Time. It is frustrating.
yep_nexus said:
Every. Single. Time. It is frustrating.
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i thought it was a corrupted system issue but turns out its not
For anyone who sees this, I have already tried a few things with NO solution (except downgrading play store version)
FYI these do not work:
-Clearing play store data
-Factory Reset
-Flashing stock V600TM20f KDZ
-Downgrading Webview, chrome and Play services
calvinfoo said:
i thought it was a corrupted system issue but turns out its not
For anyone who sees this, I have already tried a few things with NO solution (except downgrading play store version)
FYI these do not work:
-Clearing play store data
-Factory Reset
-Flashing stock V600TM20f KDZ
-Downgrading Webview, chrome and Play services
Click to expand...
Click to collapse
During the first two weeks it was driving me mad. But now that my phone's mostly setup, I've learned to live with it.

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