Hey guys, I'm in a bind here and I was hoping the accumilated knowledge and experience of people 'round here could help me out.
I am backpacking through south east asia with my trusty prime as my link to the world and it has so far been a wonderful travel companion, but I fear that my Prime's screen has lost touch functionality again (third time), only this time it's refusing to get fixed.
First time was fixed by a simple cold boot but seemed to be a result of pressure on the back cover of the tablet (I sat on it.. A little..)
The second time couldn't be fixed by normal or cold reboots and was only fixed when I undocked the tablet and gave it a cold reboot, as if the dock was somehow affecting the state of the touch screen.
The third time is the weirdest- I was doing some reading using the Prime undocked, touch was working fine, and then upon docking it, the screen stopped responding.
This time normal resets and cold boots aren't having any effect, docking and undocking isn't either, and I'm about to try a factory reset but I doubt it'll have any effect.
This started about 4 months ago, with the second incident about two months ago, and the third one last week.
Inbetween incidents the screen works wonderfully.
My problem is I am traveling through south east asia for a few months, and I won't be able to return it to best buy.
What is this problem, hardware or software? Can anyone make any sense of it?
Any suggestions?
I've tried rebooting, cold booting, draining the battery, leaving it off for a while, and I'm about to do a factory reset.
What's even weirder- the GPS, which was completely dead since day 1, now works.
Thank you all,
Eliad.
Sent from my Transformer Prime TF201 using xda app-developers app
Eliad Kimhy said:
...I am backpacking through south east asia...
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Humidity?
Perhaps you can try and put it in a warm, dry place with a lot of rice (should be easy to access there).
Just a thought... good luck.
My best guess is the cable inside is loose and no longer having a solid connection to the mainboard. The OS would detect it on a reboot since the cable inside would loosely reconnect, but it refuses now because it's out too much. That's my take.
If you're feeling brave pop it open and look. I don't picture it randomly failing but these digitizers are renowned pieces of ****. If you're in a humid area do what the above poster suggested.
Nightpath said:
My best guess is the cable inside is loose and no longer having a solid connection to the mainboard. The OS would detect it on a reboot since the cable inside would loosely reconnect, but it refuses now because it's out too much. That's my take.
If you're feeling brave pop it open and look. I don't picture it randomly failing but these digitizers are renowned pieces of ****. If you're in a humid area do what the above poster suggested.
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Click to collapse
Nah, I don't think it has to do with humidity... The cable theory sounds reasonable enough though.
Thanks.
P.S- Opening it up and messing with it will void my warrenty, won't it?
Sent from my Transformer Prime TF201 using xda app-developers app
Quick update for all who may search for more info on the issue, who may find this thread by searching for it-
Today, after over a month of no response from the touchscreen, it magically started working again..
I have tried hard resets, I have tried factory resets, to no avail.
I started looking for repair centers in south east asia in hopes of being able to get it fixed, but that never seemed to work out well.
In my despair I was starting to consider opening up the tablet and attempting to examin the touchscreen myself.
But as I said it magically started working again. The factors who I believe might have contributed to that are these-
I have given up on the touchscreen after failing to fix it with a factory reset, and had resumed using the tablet by using the dock. Recently, though, I have started using it as an e-book reader, using it undocked and flipping pages with the volume buttons.
I was using it today to read a book in tablet mode for a few hours, when the battery ran out. I then plugged it in to the dock, which was charged, and on a hunch gave it a cold reboot. The tablet started up and the touchscreen was fixed.
I believe using it undocked and draining the battery might have been the two contributing factors, although it is unclear how any of it could have effected the touchscreen functionality in any way...
Oh well...
Sent from my Transformer Prime TF201 using xda app-developers app
Related
I dont know if this is a hardware or software problem. My pen randomly stops working, and sometimes it will be detected when it is not even touching the screen. i changed the battery but the problem still persists. is there anything that i can do about it?
libihero said:
I dont know if this is a hardware or software problem. My pen randomly stops working, and sometimes it will be detected when it is not even touching the screen. i changed the battery but the problem still persists. is there anything that i can do about it?
Click to expand...
Click to collapse
Same thing happened to me not too long ago, I just assumed it was either because i washed it with my clothes or the battery was dead.. i'll look into it a bit more and let you know if I find the cause.
Sent from my Inspire 4G using xda premium
I have this problem too! Either it cannot be detected or it suddenly becomes overly sensitive. Not sure what's the cause, but I think it's the pen.
The way I solve it was to remove and then re-insert the battery. And it will be fine again.
It's kinda irritating especially when I'm taking down notes halfway.
I struggled with the same problem for some time and several fresh batteries later. HTC support was not able to figure it out. In fact, they had no other tickets logged in regards to poor pen behavior.
Here is what worked for me...I finally stopped messing around with the 9v battery hack method. I discovered that the aaaa cells they use to make the 9v are not a perfect 1.5v I guess, since they are linking them in a series, they can get away with lower quality and a slight cut in voltage (tester showed them all 1.3v new). I also stopped with the non-brand name battery. I use a Duracell Ultra now and have had no issues since. They really only cost a few dollars for a pair.
Not sure if this helps you, but thought I'd share.
I ended up opeing the pen and cleaning the electrodes
The pen has been working well fot the last month.
Sent from my HTC Flyer P510e using XDA Premium HD app
alanman said:
I ended up opeing the pen and cleaning the electrodes
The pen has been working well fot the last month.
Sent from my HTC Flyer P510e using XDA Premium HD app
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Click to collapse
Same thing happen to me! Very irritating... sometimes make me feel like throwing the damn thing out of the window.
How do you open up the pen? Care to show us some step by step instruction?
Thank you in advance.
Contacts may need cleaning
I am having the same problems every other month with my HTC EVO View 4G. I bought a six pack of Energizer AAAA batteries (instead of generics) to make sure I had good batteries. And in the past month all my batteries were "bad". I bought a battery tester (a little better than using a regular multimeter since it puts a small load before checking the voltage) and it said ALL my batteries were 90%+ up to 100% (the multimeter all said all of them were 1.45v to 1.51v). So I decided to clean the contacts (without opening the pen since I could not figure it out) using a small screw driver to gently scrap the inside battery contact and electronic cleaning solution in the cap and the spring. Also, for good measure I rub the ends of the battery. So far so good (with the "weakest" battery).
But for those who that does not work, Amazon now has both the black and the silver version of the Scribe pen for less than $10 (free 2 day shipping for Amazon Prime subscribers).
Hope that helps.
Maybe this problem was posted before, but I couldnt find one. To put it simply my Prime turned off abruptly and now wont respond at all, screen off, no sound, vibrations, nothing.
What had happened was when I invited a friend of mine to a game of 'Words with friends' on the Prime, the screen simply shut off and thats it.
The back story
From 7:20 am to around 5:45 pm today it was not touched.
From 5:45 to when the incident happened, I used mostly Dolphin browser, and some THD (game)
The minute before the 'crash' i was on the market ( called market when I was on it). On the MARKET I had started to download 'Words With friends', the download was interrupted by the change from 'Android Market" to "Google Play".
I continued my download after, opened the app, invited my friend, the second I clicked send, poof, crash.
End points
I am NOT ROOTED
I have NEVER dropped the thing
Is there anything I can do to get it out of this bricked stage?
Ps. Is this kind of thing covered by Asus?
have you tried charging it?
darkrad3r said:
Ps. Is this kind of thing covered by Asus?
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Click to collapse
Since you have never unlocked, or rooted, and the unit is still under warrenty, there should be no problem.
You sound like you've taken good care of it, so, the warrenty should take care of it.
I'd also try using the factory reset and see if that works....Never have done it, but instructions are available in one of the threads.
I'd factory reset it if I could , but it simply won't respond, and It crashed at around 70% ish battery,
Sent from my HTC Rezound using XDA
So, charging it for a VERY long time did the trick . I really appreciate the quick response , I'm touched .
Sent from my HTC Rezound using XDA
i has this probleme all 3-4 days.... i must charged the prime vor minimum 5 minute than i can restart with the powerbutton. accu is full loadet after restart...
Happened to mine once, I freaked out, then calmed down. I plugged it in then I held down the power button for what seemed like an eternity, and it came on. Hope you get it to work.
Sent from my Transformer Prime TF201 using xda premium
Just a thought but it sounds like the battery guage is not working right on your devices. They shut off for no reason, wouldn't start until charged. Like I said just a thought. Maybe someone else can confirm?
So my bro's had an Atrix for a little over a year.
Some time back, it started exhibiting this behaviour where the whole screen would just become totally unresponsive.
Searching around, I see issues where people lose responsiveness with a fraction of their touch screen, or the entire screen starts spazzing out with all these presses and swipe actions the user did not enter...
...but his just seems to have these periods. He'll be stuck at the lock screen from anywhere between 1 minute and a whole day... I can usually get it to work with random rapidfire hardware commands... and when it works, it works completely for a certain amount of time.
Thing is, that's only temporary, and the touch-screen ends up going back to an unresponsive state.
Any clue what's going on, or how to resolve it?
What's the software is he currently on? Is the phone bootloader unlocked and/or rooted?
Sent from my ATRIX using the Premium XDA App
You know what's (not so) funny about this? All of the things that you think are causing this sound really complicated. Is my phone corrupt? hardware defective?? etc etc.
You know what I found it caused this behavior after numerous factory resets and weeks of research and tweaks to my phone?
The f-ing goddam screen protector.
Yep, that's right. The over-priced, highly (over)rated $20 iShields brand one. I know for a fact that was the cause, after I figured it out and started talking to other atrix owners (minus the liar fanboys that lurk in every forum saying "works fine for me derp!" whenever someone dares to suggest a product has flaws).
Problem immediately went away, forever. I've gone naked since May /11 without a single scratch. IMO screen protectors on gorilla glass is for people who wear a seat belt in a car wash. I'm not sure, but I suspect the problem happens when the screen protector starts to age, and/or when it gets really warm. I also suspect it's a problem with certain phones and the types of touchscreens on those phones not playing nice with screen protectors. Started happening on mine after just one month.
omnius1 said:
You know what's (not so) funny about this? All of the things that you think are causing this sound really complicated. Is my phone corrupt? hardware defective?? etc etc.
You know what I found it caused this behavior after numerous factory resets and weeks of research and tweaks to my phone?
The f-ing goddam screen protector.
Click to expand...
Click to collapse
That rant's nice and all, and I'mma let you finish... but there's no screen protector. He's been going bare gorilla all since he got it...
Voelker45 said:
What's the software is he currently on? Is the phone bootloader unlocked and/or rooted?
Click to expand...
Click to collapse
Just to offer some backstory, this started a couple months ago back when he just had the stock AT&T rom (2.3.X or 2.2.X I think? I can't recall clearly) During one of it's "working" periods (last week), I unlocked his bootloader and flashed it with CM9...
Probably won't mean much since the problem existed before I unlocked+CM9'ed it, but while it's not freaking out, I can give you some numbers:
• Model Number: MB860
• Android Version: 4.0.3
• Baseband Version: N_01.77.15P
• Kernel Version: [email protected] #47
• CyanogenMod Version: 9.0.0-RC0-olympus-KANG
omnius1 said:
The f-ing goddam screen protector.
Click to expand...
Click to collapse
Yeh, I have had this problem with screen protectors interfering with capacitive screens before, I am now using some really cheap protectors (5 for £3) and have had no such problems since and have a good bit of pocket money left .
TLRtheory said:
That rant's nice and all, and I'mma let you finish... but there's no screen protector. He's been going bare gorilla all since he got it...
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Click to collapse
ah ok in that case, I have nothing else, I'm only good for ranting. GL!
My touchscreen randomly does these freak outs and stops working:
Usually for me it is caused when the phone is really warm (like on the charger in the car) or when my hands are sweaty (also could just be the the phone is warm in this case as well)
Once it's done with its freak out, I turn off the screen (my power button still works) and clean off the screen with my shirt, wipe the sweat off my hands and turn it back on...everything is then fine.
Also, with my old phone (dell streak) if I kept the phone in my pocket with the screen facing towards my leg it would exhibit this behavior (probably again a case of the screen becoming really warm) but if I kept it screen out it was fine.
I have the same exact problem and have gone back to my Captivate because I couldn't figure it out.
Sent from my Touchpad using XDA
News on this? Here's my experience.
Any news on this, guys? I'm going insane. Here's my experience: I used to get these touchscreen-stops now and then but then they started getting more and more often. What I do to make them stop for a while is a clean restore, that is wiping boot, system, preinstall, cache, userdata with fastboot before installing a new ROM or restoring from backup. Whenever I do that, it comes back to life. If I flash a new ROM without all those wipes, it doesn't work. What sucks so bad is that, even though that fixes the problem, it's only temporary. It starts again after a few weeks. There is NO way this is hardware, and there's also NO way we can't find a solution for this!!!! Come on, guys!!! HELP US OUT, PLEASE!!!!!!!
Have you tried the raindrop fix? I was having similar problems and it worked for me.
Sent from my MB860 using xda premium
My screen has ghost fingers if my hands are even the slightest damp.
A buddy of mine had really bad touch screen issues and had to send back for warranty.
Sent from my MB860 using xda app-developers app
I'm having the same issue
I'm having the exact same issue. It sometimes works, sometimes doesn't. Anywhere from one minute to a whole day, everything you described exactly. No screen protector. I wiped it once and it worked temporarily, but it's back to the old sporadic unresponsiveness again.
I'm still not convinced that it isn't a hardware issue. I'm going to buy a T5 Torx Screwdriver and open her up and see if one of the connections is loose. Has anyone else done this?
I'll post tomorrow night with my results.
Here is a handy trick to determine if your digitizer it going out.
1. Find an appliance like a cable set top box, AV receiver or computer for example
2. Lay your phone face down in the warm air that emits from devices like this.
3. Leave it alone for about 10 to 15 minutes.
4.Pick your phone up and perform some finger swipe heavy tasks.
If you notice its a lot more sensitive like you remember when you first got it then you have a digitizer that is going bad. If nothing changes then its most likely software related.
Okay so I took it apart (removed the motherboard, disconnected the radio and 3 cables, then put everything back together. It's not fixed 100% but it's a lot more consistent than it was. youtube dot com/watch?v=kxuF_73YIIY
cjmillisock said:
Okay so I took it apart (removed the motherboard, disconnected the radio and 3 cables, then put everything back together. It's not fixed 100% but it's a lot more consistent than it was. youtube dot com/watch?v=kxuF_73YIIY
Click to expand...
Click to collapse
Could be the ribbon behind the digitizer, if its loose or moves it can kill all response to touch. You may have to replace your digitizer to fix this.
Sent from my MB860 using xda premium
I'm dying here
I opened it up like the video explained. Everything looked OK. I used a heat gun at 50 C to eliminate any trace of humidity and put back everything in its place. Then, I did a full wipe and a new ROM flash. STILL NOTHING!!! This phone is a little over a year old! This is not possible :crying: Any new ideas???? THANKS!!!!
pichualvarez said:
I opened it up like the video explained. Everything looked OK. I used a heat gun at 50 C to eliminate any trace of humidity and put back everything in its place. Then, I did a full wipe and a new ROM flash. STILL NOTHING!!! This phone is a little over a year old! This is not possible :crying: Any new ideas???? THANKS!!!!
Click to expand...
Click to collapse
I would also suspect the digitizer. I replaced mine for $45 (frame pre attached attached highly recommended).
The connections are very small, so there is much that can go wrong while doing this kind of brain surgery and the ribbons will rip easily.
Sent from my MB860 using Tapatalk 2
Same problem here. It is like some Ghost is operating it without my permission
Sometimes feels like is should hit the phone on the wall.
I know its not gonna help.
Anybody there who has solution for this
My dock only connects sometimes, usually after it's been disconnected for a while and i unlock it.
But at times i try to unlock it and it simply won't work at all.
The prime itself has no problem with connectivity it seems, it connects to chargers and to USB for file transfers no problem, it's just the dock it has a problem with.
Also sometimes it'll say it's connected but only the keys will work, not the trackpad or buttons on it.
I have tried 3 docks, one for the tf201 and two for the tf300, all have the same symptom and none offer anything more than a sporadic connection.
Having it charged makes no difference at all.
My prime has been sent back to asus twice now already.
Has anyone had a similar issue?
Running Androwook v2.0, Android 4.2.
I've already asked in the thread and no one has said that they're having anything similar, this problem also was persistent on other versions of android and even on the stock rom.
Any help is appreciated.
I'm having a similar problem. The keyboard randomly stops typing. All I have to do is detach the tablet, and put it back to fix it, but that's very annoying. It happens a lot.
I'm completely stock, and have done a factory reset, but it didn't help.
warlock257 said:
I'm having a similar problem. The keyboard randomly stops typing. All I have to do is detach the tablet, and put it back to fix it, but that's very annoying. It happens a lot.
I'm completely stock, and have done a factory reset, but it didn't help.
Click to expand...
Click to collapse
Yea i'm having the same issue kind of, for me if it's on and i disconnect it and reconnect it it will continue to work, if i leave it off for a bit then it might decide not to work, I've already RMA'd mine twice and i simply can't be bothered doing it again.
My mate has asked me to swap it for his Sony tab, not the xperia Z one the one before it, i might actually do it cos this is just getting to be a joke.
EDIT: Just had a look at the Sony tablet S section and it's like a ghost town, i think i'll be keeping my Prime until i can at least afford to buy another one, i'm getting the HTC One next over the s4, Sammy has burnt it's own bridges by not letting the UK have the octa core version.
As far as the prime is concerned, if i send it off again, I have no idea what condition it'll come back in, plus i'm doubting that it will have ICS on it like it did when i got it back this time.
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
Not at all. Sorry.
I had the same problem too. Just change the sim card to a new one and it will be alright again
Have you updated the IMEI with at&t? I had some small issues with my data until I updated. Tether didn't work either. It would give my computer an IP but wouldn't pass traffic.
Sent from my ASUS PadFone X using XDA Free mobile app
infinitpain said:
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
Click to expand...
Click to collapse
Hello XDA Community,
I would like for anyone reporting any issues relating to heat and data to please contact me with details.
Are you using Wi-Fi, LTE, Streaming movies, Videos, Playing games, or using certain Applications?
Was your Padfone X docked when this happened?
Please provide your Serial Number.
I would like to gather as much information as possible and I cannot do it without this communities help.
Please email me at [email protected], place case number N140842602 in the subject line along with your username.
Lose power first?
infinitpain said:
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
Click to expand...
Click to collapse
Did you lose power first? Were you in tablet mode when it happened? You should check out the "Phone Died" thread and contact [email protected] You are not alone and this seems to be a fairly widespread issue. It was not the crack on the screen. Scott's email is [email protected].
Same issue as modirator
aselsley said:
Did you lose power first? Were you in tablet mode when it happened? You should check out the "Phone Died" thread and contact [email protected] You are not alone and this seems to be a fairly widespread issue. It was not the crack on the screen. Scott's email is [email protected].
Click to expand...
Click to collapse
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
No fix yet...
acriar said:
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
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Click to collapse
Thanks Acriar for the additional information. So far every failure like this is pretty consistently in conjunction with the tablet. No, I don't have a fix. I wish I did, because your reply does not give me much hope for my third device. Again, let [email protected] know. Hopefully they are putting sufficient engineering resources on to this to fix it else the Padfone X's life in the US will be short at best.
acriar said:
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
Click to expand...
Click to collapse
Exactly my experience with the first phone. AT&T replaced that one. Didn't replace the one w/ dead pixels.
Similar problems with dropping network
I began having problems with the network dropping 2 weekends ago. I moved my phone from my pocket to the station, but the station never 'start'. When pulled out, the phone would not start. Neither was low on battery. Finally got the phone to start when I plugged it into the charger. That has happened a few more times since then. After that, the network was totally undependable for the night and next day, despite restarts of all types. I was on a trip, and when I got home the problem continued for the night, but then disappeared the next morning before I could take it to the ATT store. Worked fine a few days, then occasionally could connect and occasionally not. A restart of the phone usually gets the network back - but not always. My wifi connection has always been available when wifi was around, but the LTE is suddenly disappearing fast. Will send note to Scott, but wanted to add to this thread. BTW, great site. Thanks for the info here. Best padfone x forum I've found by far.
Asus repair: they truly are out in a league of their own.
dibblebill said:
Exactly my experience with the first phone. AT&T replaced that one. Didn't replace the one w/ dead pixels.
Click to expand...
Click to collapse
For those of you with this problem the answer is to contact Asus. From my analysis when I sent mines in here's the problem. So as you see from my response the phone was over charging when left in the tablet for an extended period of time. Well it's not that the tablet wasn't managing this charge correctly it was the charger as well. I say this because when they returned my device it was accompanied by a new charger, and yes they replaced the tablet as well. But there is a new feature in their UI that request you use the factory charger when charging your device while in the tablet. I checked the numbers on the old charger that i had from my previous phones ( the failed one's before) and it had a different version number on it than the new one they sent. I also noticed some of the AMPs and voltage had been changed. That all said I want to give a big thank you to Asus repair because they are actually an honest bunch, and here's why. So as explained above i, like many of you, have had several of these devices. Just so happened that on the third one I'd been working out on hot day and when I arrived home was still sweating. The wet sensor for the device, for those that don't know, is right on the back where your fingures rest while holding it. As expected I touched it while sweating and it turned red, was unaware of this at the time however. Soon after the third device failed and I tired returning it to At&t. They explained they could not accept it due to the wet sensor. I explained that the phone was not water damaged and the problem that existed was the same as the past devices I returned. But they washed their hands of it and would not take it back. On to Asus; they were taking my tablet in as an RMA and explained they could check the damages on the phone, after I explained my situation. They explained they would let me know the repair cost for the phone before returning the devices. I asked if they would take an honest look at it in this case, explaining that if they found water damage that I would fully pay for the repairs but if the damage was due to the malfunction could they just fix that. Well they, unlike AT&T, did just and replaced the damaged device. I must say it is very rare for a company to have such conviction to its customers and truly appreciate their dedication. And if you are wondering about how the new setup is after the update so far no problems.
acriar said:
For those of you with this problem the answer is to contact Asus. From my analysis when I sent mines in here's the problem. So as you see from my response the phone was over charging when left in the tablet for an extended period of time. Well it's not that the tablet wasn't managing this charge correctly it was the charger as well. I say this because when they returned my device it was accompanied by a new charger, and yes they replaced the tablet as well. But there is a new feature in their UI that request you use the factory charger when charging your device while in the tablet. I checked the numbers on the old charger that i had from my previous phones ( the failed one's before) and it had a different version number on it than the new one they sent. I also noticed some of the AMPs and voltage had been changed. That all said I want to give a big thank you to Asus repair because they are actually an honest bunch, and here's why. So as explained above i, like many of you, have had several of these devices. Just so happened that on the third one I'd been working out on hot day and when I arrived home was still sweating. The wet sensor for the device, for those that don't know, is right on the back where your fingures rest while holding it. As expected I touched it while sweating and it turned red, was unaware of this at the time however. Soon after the third device failed and I tired returning it to At&t. They explained they could not accept it due to the wet sensor. I explained that the phone was not water damaged and the problem that existed was the same as the past devices I returned. But they washed their hands of it and would not take it back. On to Asus; they were taking my tablet in as an RMA and explained they could check the damages on the phone, after I explained my situation. They explained they would let me know the repair cost for the phone before returning the devices. I asked if they would take an honest look at it in this case, explaining that if they found water damage that I would fully pay for the repairs but if the damage was due to the malfunction could they just fix that. Well they, unlike AT&T, did just and replaced the damaged device. I must say it is very rare for a company to have such conviction to its customers and truly appreciate their dedication. And if you are wondering about how the new setup is after the update so far no problems.
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And I agree- ASUS's handling of the issue wasn't bad. They even replaced my scuffed tablet dock back cover. But it wasn't the charger- mine went out while discharging, every time. Sometimes within seconds of being docked. I had two different tablet dock hardware versions and both failed on me. It was something in the phone's handling of it, is my guess, seeing as the firmware update seemingly fixed it.