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The screen on my rezound just went dead. The phone actually turns on, but the screen does not turn on, and it does not appear to respond to touch input either...
I was actually using the rezound when the screen flashed a weird color and then went black. I couldn't get it to respond so i pulled the battery and reset. Like mentioned above, the phone turned back on just fine, but no screen or touch.
BUMMER!! Looks like I'll be visiting a Verizon store on Monday when i get back from vacation. :-(
BOO! I love my Rezound :-(
Have you tried to boot into recovery?
EmerikL said:
Have you tried to boot into recovery?
Click to expand...
Click to collapse
Yeah, there is absolutely no screen activity. I can "boot" the phone, and then reboot to recovery or bootloader via ADB, but its useless because there is absolutely nothing displayed on the screen. Not even the back light turns on.
I only know that it actually booted because I can hear the notification sound that I have a text when it turns on.. otherwise its basically dead.
a.mcdear said:
Yeah, there is absolutely no screen activity. I can "boot" the phone, and then reboot to recovery or bootloader via ADB, but its useless because there is absolutely nothing displayed on the screen. Not even the back light turns on.
I only know that it actually booted because I can hear the notification sound that I have a text when it turns on.. otherwise its basically dead.
Click to expand...
Click to collapse
That sucks dood...on the bright side, no worries of them checking your bootloader!
Sent from my ADR6425LVW using XDA App
nosympathy said:
That sucks dood...on the bright side, no worries of them checking your bootloader!
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
True. I hope it all works out because I definitely can't afford to replace a Rezound right now....
I guess when I get home on Monday I'll hit up a Verizon store and hope they still have a Rezound available... I've heard stores are starting to no longer carry it... :-(
a.mcdear said:
I've heard stores are starting to no longer carry it... :-(
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Click to collapse
That is insane, the phone has been out for only 4 months, why would they pull the best phone they have off the shelf?
EmerikL said:
That is insane, the phone has been out for only 4 months, why would they pull the best phone they have off the shelf?
Click to expand...
Click to collapse
Yup, went to 4 Verizon stores today trying to get a physical exchange for another Rezound because I really need my phone for work, but none of the stores I went to carry the Rezound anymore (yet they all had one on display still). So, I had to settle for getting a replacement via snail-mail, which means I have no Rezound til Tuesday or Weds :-( Guess I'll have to reactivate my old Eris for a day or two...
So anyways, it does in fact look like stores are starting to let there inventory of Rezounds run down and not order any more in. Oddly enough, all the stores I went to said that the Droid RAZR is the best selling phone they have, and that Rezounds have never been good sellers. Strange, 'cause I think the Rezound is the nicest phone available right now..
got an MHL connector? See if it'll do mirroring...
I haven't heard about that yet. The RAZR is definitely our best selling phone though.
Sent from my ADR6425LVW using xda premium
It wasn't marketed like the razr was. That is why. If they had done a better job, it would have destroyed the Razr. Really all they had ro do was this was the next evolution of the Inc and people would have flocked to it.
Yes I know the Inc 3 is coming out sometime soon and that would have jacked up their marketing for the new Inc but still they should have thrown a bone out to it.
Sent from my HTC Rezound using xda premium
tynan said:
got an MHL connector? See if it'll do mirroring...
Click to expand...
Click to collapse
Not sure what you mean by mirroring... ??
**edit**
Nevermind, I'm a tard.. No I don't have the adapter to connect it to an HDMI display.. I should look into that though. Good call.
---See Update below at end of this post---
The phone was running fine till yesterday however it got discharged. Upon reaching home, I put the phone on charge forgot to turn it on. I remember the orange light on phone was on. About 2 hours later, I noticed that there was no notification light. I tried to turn on the phone but it didn't turn on
I removed the battery and tried again, the same thing. I put the charger cable back in, the orange light blinked a couple of time and it became steady orange. Tried to turn the phone on again and the light again went off. I tried the same thing over and over its the same result. I connected the phone to windows, its detected as qhsusb_dload and need drivers for it. I've searched around xda for it, I've found it means the phone is bricked for phones having qualcomm chipset, but the strange thing is it usually happens because of bad flash. My phone was running fine without any problems for past couple of weeks and I hadn't had flashed anything for last 2-3 days, I don't know what went wrong
Any idea how should I proceed ?
I bought my phone from eBay about 3 weeks back. I'm thinking of contacting the eBay seller and ask if they have tmobile warranty for it?
The other thing I could do is purchase squaretrade warranty and ask them for a repair 45 days later.
But I don't know, I had unlocked the bootloader and installed a custom ROM on it (although I was on stock kernel). Do you guys think, HTC or squaretrade will honor the warranty on it ? I know the second option is kind of immoral, but i dont want to lose $400 I just spent
--- UPDATE 03/31 ---
I got the replacement battery from HTC, using it my phone started. Later on, I changed to X's touch recovery and kernel to Faux 009 and guess what I was able to revive my dead battery also by charging via phone itself... I dont know where the bug lied exactly as somebody mentioned at other place the stock kernel in NRGZ thread is different from tmo stock and causing problems. My guess is bad recovery though as the CWM 5.0.2.6 for Amaze here doesn't support off charging...
--- UPDATE 04/05 ---
Member andy55 confirmed this bug is due to bad recovery and the stock kernel itself is fine.
I would suggest everyone to not use official CWM 5.0.2.6 recovery. Rather switch to Xboarder56's version of ClockworkMOD 5.5.0.4 or Touch 5.8.0.9 RC2
If a mod can put this above information in the reference thread for Amaze..It would save a lot of potential probs in Amaze's in here
Battery fail sounds more right... You didn't brick the phone charging it, I can promise that
Try a different battery if possible
Sent from my HTC_Amaze_4G using xda premium
glacierguy said:
Battery fail sounds more right... You didn't brick the phone charging it, I can promise that
Try a different battery if possible
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
Yes, I know its the most strange thing ever happened.
Do you or anybody know if sensation battery works on it. My room mate has a sensation I can ask him for his battery and try it out
sounds like the same thing that happened to my backup amaze. I swapped batteries and the same issue was affecting the other one, so its the battery. One of my amaze's is rooted rom'd etc and the other is stock, and the same issue affected the stock one, so its not a brick.
Good time to upgrade to an anker
Mafioso said:
Yes, I know its the most strange thing ever happened.
Do you or anybody know if sensation battery works on it. My room mate has a sensation I can ask him for his battery and try it out
Click to expand...
Click to collapse
Idk myself... Do you have a tmo store nearby? They would prolly have one for you to test with and to buy... But don't buy there.... Way too overpriced
Sent from my HTC_Amaze_4G using xda premium
^Yes, that's a good idea, I have one nearby..I'll go there in evening, as I'm on work now.. which makes me wonder glacier what you do, you're always here
By the way is there any way to reset the battery like shorting it or something like that which discharges it...I think it might just work, however I'm not quite sure how to do it
Mafioso said:
^Yes, that's a good idea, I have one nearby..I'll go there in evening, as I'm on work now.. which makes me wonder glacier what you do, you're always here
By the way is there any way to reset the battery like shorting it or something like that which discharges it...I think it might just work, however I'm not quite sure how to do it
Click to expand...
Click to collapse
Lol I'm a bill collector... So pay your medical bills!
Not your avg collector making $10/hr in a cubie either. I have my own office, some clients of my own, and a lofty salary+commission package . While I wait for ppl to answer there phones, I browse the forum as a time killer...
Sent from my HTC_Amaze_4G using xda premium
HTC also replaces any accessory once, you could call and they'd probably send you a free battery.
I just got another back cover from them, since my old one was creaking.
To Discharge the battery, you could get a couple led lights and tape them to the + and - terminals of the battery and just let it die.
Radioshack has leds.
Probably not the easiest way... But it would work.
Sent from my HTC_Amaze_4G using XDA
xxquicksh0txx said:
HTC also replaces any accessory once, you could call and they'd probably send you a free battery.
I just got another back cover from them, since my old one was creaking.
To Discharge the battery, you could get a couple led lights and tape them to the + and - terminals of the battery and just let it die.
Radioshack has leds.
Probably not the easiest way... But it would work.
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
I tried to shorten it using just a simple wire and connecting the positive and negative terminals..however it doesn't seem to be doing anything
Already gotten the back cover myself..now I have both black and white covers
Will they send out second accessory also ?
I think they will send as many accessories just as you only ask for one of each. That's what it said on the paper they sent in the mail.
Sent from my HTC_Amaze_4G using XDA
ok went to the TMO store on my way back...but guys at there refused to test it out saying they don't have any tester battery's...moreover I'm not a TMO customer so they said they can't me help much either
Anyway, I called up HTC customer service, it seems they do honor warranty on tmobile sets, however I just asked them to ship me a replacement battery for now, if that doesn't work, I'll send the phone over to HTC for repair...
BTW customer support guy said the notification light blinks in case the battery is extremely dead. I hope it does work with new battery...I don't know how will they take it when they find unlocked bootloader and custom ROM installed on it...
Dont worry, they wont even get to know about it ..
Because they are not that knowledge about it ...
Ya sensation battery will work. I have tried it
Sent from my HTC Amaze 4G using xda premium
Mafioso said:
ok went to the TMO store on my way back...but guys at there refused to test it out saying they don't have any tester battery's...moreover I'm not a TMO customer so they said they can't me help much either
Anyway, I called up HTC customer service, it seems they do honor warranty on tmobile sets, however I just asked them to ship me a replacement battery for now, if that doesn't work, I'll send the phone over to HTC for repair...
BTW customer support guy said the notification light blinks in case the battery is extremely dead. I hope it does work with new battery...I don't know how will they take it when they find unlocked bootloader and custom ROM installed on it...
Click to expand...
Click to collapse
Good stuff... It will work
Sent from my HTC_Amaze_4G using Tapatalk 2 Beta-4
Just talked to my buddy. EXACT same thing just happened to him the other day. Getting a replacement battery
Sent from my HTC_Amaze_4G using xda premium
Mafioso said:
ok went to the TMO store on my way back...but guys at there refused to test it out saying they don't have any tester battery's...moreover I'm not a TMO customer so they said they can't me help much either
Anyway, I called up HTC customer service, it seems they do honor warranty on tmobile sets, however I just asked them to ship me a replacement battery for now, if that doesn't work, I'll send the phone over to HTC for repair...
BTW customer support guy said the notification light blinks in case the battery is extremely dead. I hope it does work with new battery...I don't know how will they take it when they find unlocked bootloader and custom ROM installed on it...
Click to expand...
Click to collapse
With your phone being s-on, you can't technically brick your phone. So as long as it's a hardware failure, and you don't have s-off and haven't been holding out on us you should be fine.
Sent from my HTC_Amaze_4G using XDA
glacierguy said:
Just talked to my buddy. EXACT same thing just happened to him the other day. Getting a replacement battery
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
Seems this problem is common enough then...we already have 3 people including me which have this since I started this thread
Wondering, if an after market independent battery charger can revive the battery, I'll get one if everything works fine with replacement battery..
harisj16 said:
Ya sensation battery will work. I have tried it
Sent from my HTC Amaze 4G using xda premium
Click to expand...
Click to collapse
I thought about it, but don't want to go ahead...I will just wait for replacement battery...
http://forum.xda-developers.com/showthread.php?t=1522351
If you have a qsb_load brick caused in any way, plz try to identify your phones emmc like they did here in the link for the sensation in a Linux environment. You can only access this mode on a bricked phone.
I think we may be able to s-off using a version of this method. Ultimately intentionally bricking a phone and achieve installing a cracked boot loader and s-off.
Sent from my HTC Sensation Z710e using xda premium
wadill said:
http://forum.xda-developers.com/showthread.php?t=1522351
If you have a qsb_load brick caused in any way, plz try to identify your phones emmc like they did here in the link for the sensation in a Linux environment. You can only access this mode on a bricked phone.
I think we may be able to s-off using a version of this method. Ultimately intentionally bricking a phone and achieve installing a cracked boot loader and s-off.
Sent from my HTC Sensation Z710e using xda premium
Click to expand...
Click to collapse
Ok, I went through the thread to make out, what they are trying to do, however, without much success...
I couldn't find the pin they use on sensation to ground it to SD card frame, to put it in download mode. See the image attached, its kind of different from sensation. Also I can't find it any instructions for Linux environment, its mostly windows based (drivers and software). Can you point out the post or do a write up ? I have a mac with me, I'm guessing it would be same for os X also..
Anyway I don't know, if I should be doing all this...since I plan to RMA the phone to HTC incase it doesn't work with new battery.
However, if its indeed battery related and it does work with new battery, what I can do is ship you the battery which causes the brick. You can try the things on your Amaze, if you want to...since you seem better technically sound than me
Mafioso said:
Seems this problem is common enough then...we already have 3 people including me which have this since I started this thread
Wondering, if an after market independent battery charger can revive the battery, I'll get one if everything works fine with replacement battery..
I thought about it, but don't want to go ahead...I will just wait for replacement battery...
Click to expand...
Click to collapse
HTC Sensation Battery DOES work in the Amaze.
Independent battery charger DOES work as well.
I use Anker battery 1900 mAh from Amazon.
I use an external charger also found on Amazon (white- about $10).
I flashed newest deck cm 11/24 build. And Komodo kernel rls 20. I was using it for an hour or two. And then it went into random reboots. Now the phone rebooted one last time and turned off. I think its bricked. I installed the same way as i always have. Didnt install the wrong rom or kernel. I cant get to boot loader or recovery. No charging light. Ive tried holding down the power button, power and volume down etc no luck.
Anyone have any other ideas?
And if it is bricked whats the best way to get it replaced? go through sprint or htc without the least amount of trouble. I do have the Total Equipment Protection from sprint
anyone?
It's possible your battery is borked, leave it on the charger overnight. I'd that doesn't work your best bet is telling insurion you lost it. Pay your deductible, and you get another evo. Keep your old one for parts.
Sent from my EVO using xda app-developers app
Deathsnuggle said:
It's possible your battery is borked, leave it on the charger overnight. I'd that doesn't work your best bet is telling insurion you lost it. Pay your deductible, and you get another evo. Keep your old one for parts.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
even if it was rebooting it could have been the battery being messed up? Because the charge was full. It just seems really weird.
And should i even go to the store to replace it or get help, or will they just tell me to call or go online to file a claim.
Or just dont bother with going to the store and because i did root my phone and its unlocked etc, and with the insurance they dont care?
Yes, the battery can cause reboots. If you can't get into recovery. Try to run the latest ruu, if your phone won't even respond to that. File a claim, play dumb. I said to claim lost because it's easier than playing dumb lol
Sent from my EVO using xda app-developers app
yea i couldnt get anything to work. Sprint exchanged it in the store for freeeee
So last night, my phone decided that it would no longer like me to use it. The screen is a full screen of (for lack of a better term) rainbow snow. It is pixelated. I can't see anything except the snow. I have gotten it to show my lock screen by kind of tweaking the phone by bending slightly. When I get the lock screen, the touch screen no longer works. I can hit the power button to turn the screen off, and then again to only get the snow. I am thinking it's probably a hardware issue. I haven't dropped it or gotten it wet. Which leads me to my next question. I am rooted and running CM 10.1. I can't get in to recovery mode to restore to a stock ROM. If I take it in to Sprint for repair/replacement will they have a way of seeing I am running a ROM and decide they wont't work on my phone?
thedanpal said:
So last night, my phone decided that it would no longer like me to use it. The screen is a full screen of (for lack of a better term) rainbow snow. It is pixelated....
Click to expand...
Click to collapse
Is it possible that you CAN get into recovery and you just don't know it because you can't see it? Work with me here.
If you can power down the phone, try powering up into bootloader/fastboot and try to flash an appropriate RUU from fastboot/usb. Just a shot in the dark...
http://forum.xda-developers.com/wiki/index.php?title=Flashing_Guide_-_Android
tmwilsoniv said:
Is it possible that you CAN get into recovery and you just don't know it because you can't see it? Work with me here.
If you can power down the phone, try powering up into bootloader/fastboot and try to flash an appropriate RUU from fastboot/usb. Just a shot in the dark...
http://forum.xda-developers.com/wiki/index.php?title=Flashing_Guide_-_Android
Click to expand...
Click to collapse
That is a very good chance. I will give it a shot tonight. Thanks for the idea.
I pretty much have no idea what to do now. My phone won't mount the SD card on any computer. The phone recognizes the SD card, i just wont mount it. When trying to use RUU i just get the error 170. So, i guess i will be dropping my phone off at sprint and hope for the best.
Same issue. Was running Carbon which is cm based. Tried everything, nothing worked. Took it to the Sprint store yesterday and they got me a refurbished LTE. I'm thinking of getting the HTC one but can't afford it right now. Refurb phone works alright so I'll just keep it for know but I know what you're going through. it sucks and although the ROM worked awesome it may have been the culprit.
Sent from my EVO using xda app-developers app
SiGuy11 said:
Same issue. Was running Carbon which is cm based. Tried everything, nothing worked. Took it to the Sprint store yesterday and they got me a refurbished LTE. I'm thinking of getting the HTC one but can't afford it right now. Refurb phone works alright so I'll just keep it for know but I know what you're going through. it sucks and although the ROM worked awesome it may have been the culprit.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
The tech thought it was a connection issue with the display, but he couldn't get it fixed and thinks the motherboard went bad. They are replacing the phone with a new one, but they are backordered so I have to wait a week.
Yeah but what caused all of our phones to have the same issue that doesn't exist on sense roms? Kernel overpowering the motherboard causing it to fry?
Sent from my EVO using xda app-developers app
A few days ago, i picked up a used EVO LTE. I didn't test thoroughly enough before I handed over the cash, and the cameras (front and back) are not responding. I bought it used, knowing it was rooted and emailed when I got home to see if I could get a history of flashes or something (obviously with no response)...
What happens is the default camera app force closes before an image is available, sometimes giving a "toast" error, sometimes not. I have tried other apps from the Play Store and none of them work, with many errors of "Cant find the camera".... The "mirror" app in my ROM shows only a black screen (which has been my only way of testing the front camera).
I'm wondering what sorts of things I can do to rule out software... I've tried restoring using the VipeRUU tool as well as 3 custom roms, two sense based and then CM 10.1... I'm thinking it might be hardware related, but for both cameras to go out would have to be main board related, correct?... Id think if one camera was broken, at least the other would work... Is there anything I can do before ripping it apart to try and fix a hardware problem I haven't Identified?
I saw some people saying that Kernels arent always compatible with one another, and someone that isnt flashing compatable roms with the kernel can bork things.... I have some experience rooting and flashing (all on a Samsung, other than 72 hours on this HTC) so most of this is pretty foreign to me. I've never tried flashing a kernel, and wouldn't even know where to start or where to check for compatibility.
I had this happen to my old phone. Camera randomly stopped working, nothing would fix it. Took it to sprint, they swapped the camera, nothing. Your best
bet would be to put insurance on it and replace it.
Sent from my HTCONE using xda app-developers app
It sounds like a hardware issue. If you ran VipeRUU and the camera still didn't work then the problem isn't the kernel or software, since VipeRUU puts the phone back 100% stock.
Can you do that on a used phone?... I guess I'd have to take it in since I don't see the option online.
Yeah, stock except after running VipeRUU I still had S-Off and an unlocked bootloader.
Sent from my HTC EVO 4G LTE
dantheman68 said:
Can you do that on a used phone?... I guess I'd have to take it in since I don't see the option online.
Click to expand...
Click to collapse
Yes you can. I bought mine off eBay, had it for about five months before the camera failed. Took it Sprint, they failed to fix it and replaced it at no charge.
Sent from my HTCONE using xda app-developers app
I don't have insurance on it. I looked online to see if I can activate the total protection and it said my phone wasn't eligible.
Sent from my EVO using Tapatalk 2
Huh, that's weird. Maybe the policy changed since I upgraded to the One. I guess take it in and see what they can do for you.
Sent from my HTCONE using xda app-developers app
Well they asked me where I got it from, I told them I bought it from craigslist, perhaps they flagged it when I activated at the store?
Sent from my EVO using Tapatalk 2
I was able to call in and activate the insurance... Now to restore everything to factory.
Sent from my EVO using Tapatalk 2