About ROOT warranty - Android Q&A, Help & Troubleshooting

Hello!
I have some good news about warranty and rooting and custom ROM. Many phones have 1-2 year warranty but they say if you root you void warranty. But here comes the best part:
Free Software Foundation Europe (FSFE) - said that warranty should be given no matter what (unless you modify hardware). And you SHOULD get free repair incase anything happens. Because there so many ROOT apps on market that it should be "legal".
Therefore if you have custom ROM or root on your phone you need to get free repair or call you local European Consumers' Organisation and get their help. (But don't do that if you don't have warranty left...)
Hope this will help some people that are desperate
Cheers
Source: http://goo.gl/dJglu

Yay it had begun
Sent from my Sbeaned SGH-T989 with KKO

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[Q] Thinking about rooting

Hi,
I just got home my Samsung Galaxy II, and i am thinking about rooting it.I want to know if it gets better or more worse( for example the battery)
But can anybody tell me the positive things and the negative affects of rooting the phone?
\You only root for access to administration rights on OS . You dont root if you do not use apps that dont need root .
Root has nothing to do with battery at all .
Root or custom roms void warranty
http://forum.xda-developers.com/showthread.php?t=1065995
jje
JJEgan said:
\You only root for access to administration rights on OS . You dont root if you do not use apps that dont need root .
Root has nothing to do with battery at all .
Root or custom roms void warranty
jje
Click to expand...
Click to collapse
Here. But if you put back the stock ROM and kernel before servicing and use a USB Jig to reset the ROM counter I don't think they will understand that it was rooted, so in that case it shouldn't void your warranty.
Regards.
Before you root... have a reason to do it. Don't just root so you can say you've done it. You're better off leaving things in a warranty state as long as you can.
There is no negative to root, only positive. Root gives you added functionality and features with zero downsides.
but if i dont root, can i still download good free apps? or is it only bad apps if i dont root?
rafflan said:
but if i dont root, can i still download good free apps? or is it only bad apps if i dont root?
Click to expand...
Click to collapse
There are tons of great apps. Just browse the Android Market. A small portion of those require rooting.
JJEgan said:
Root or custom roms void warranty
Click to expand...
Click to collapse
This is not neccessarily true. Danish consumer law, which is derived from a European Union directive imposes a mandatory 24 month warranty period. Naturally it does not cover third party software such as Lite'ning or Villain, but unless rooting or flashing is the cause of the failure, the warranty still applies. Since software cannot physically break, the primary use of a warranty is in the event of hardware failure, where the warranty still applies - despite flashing/rooting.
sinspawn said:
This is not neccessarily true. Danish consumer law, which is derived from a European Union directive imposes a mandatory 24 month warranty period. Naturally it does not cover third party software such as Lite'ning or Villain, but unless rooting or flashing is the cause of the failure, the warranty still applies. Since software cannot physically break, the primary use of a warranty is in the event of hardware failure, where the warranty still applies - despite flashing/rooting.
Click to expand...
Click to collapse
Yes, that's true, if you wanted to be 100% clear and honest about issues and what causes them. Your provider, however, will disagree. They will say "You've installed custom firmware on your device. That means we aren't responsible for any problems." which I totally understand, despite the fact that a problem is usually nothing to do with this!
Only root if you can live with the consequence of bricking your phone. If that won't be the end of the world for you, then root because you learn so much about Android doing so and you can have so much more fun with your phone. But if you can't, stay away because you will have occasions when things go wrong and you will wish you had left your perfectly fine phone alone.
Sent from my Xoom using XDA Premium App
johncmolyneux said:
Yes, that's true, if you wanted to be 100% clear and honest about issues and what causes them. Your provider, however, will disagree. They will say "You've installed custom firmware on your device. That means we aren't responsible for any problems." which I totally understand, despite the fact that a problem is usually nothing to do with this!
Click to expand...
Click to collapse
I understand that flashing could give a shady retailer an opportunity to BS it's way out of it's liabilities, if the customer is not familiar with law and processes.
Because if a retailer denied me a repair, I know the exact buttons to push to bring sense into his head.
I don't know about the UK, but in Denmark we have an authority called the Consumer Appeals Committee that adresses complaints from consumers. It requires a £20 deposit to file a complaint, a fee that will be refunded unless you lose the complaint. If you win, the retailer must follow the verdict and additionally pay a £1600 processing fee. The mere risk of of losing a case at the appeals committee and paying the processing fee is usually enough to bring the retailer on track.
Ok, so if i dont root, it is better if i get a problem with the phone and wants to change it or something.I dont think im gonna root because i can get some good free apps.
rafflan said:
Ok, so if i dont root, it is better if i get a problem with the phone and wants to change it or something.I dont think im gonna root because i can get some good free apps.
Click to expand...
Click to collapse
When you need an app that needs root then root .
If you can unroot return to stock and clear the rom counter then you should have something like a 99% chance of passing any inspection .
Its not the seller or repair man that voids warranty Samsung decide what they will repair or pay for repairing . Letters sent out clearly state they will not reimburse repairs for work on phones with custom roms or rooted .Repair centre guy though has the choice if he so wants to ignore custom rom and just flash a stock rom without saying a word to Samsung .
jje
Personally, if you're perfectly ok with your phone the way it is, don't root it. It looks to me like you don't need the things rooting provides and you haven't needed an app that requires root access.
Also, rooting can brick your phone if you don't know what you're doing. I suggest getting familiar with your phone before venturing into root. Although its an exciting world once you step through that door.
Sent from my GT-I9100 using XDA App
Does rooting the phone (which I understand gives me administrator rights) give access to more settings options? Other than being able to install some more apps, are there any other benefits? I'd really appreciate some examples..
hjf3Gd said:
Does rooting the phone (which I understand gives me administrator rights) give access to more settings options? Other than being able to install some more apps, are there any other benefits? I'd really appreciate some examples..
Click to expand...
Click to collapse
Rooting really has nothing to do with being able to use different apps, or free apps. Rooting is all about getting more function out of your phone, more settings from a good ROM, new features like enabled FM radio and things like that. Apps aren't really relevant. You can go get pirated apps from anywhere and don't need root for that.
Root is about gaining admin rights to your hardware to do anything and hack it to death.
I see. I am running a standard ROM, I'm on O2 in the UK. What extra features will rooting unlock?
Sent from my GT-I9100 using XDA Premium App
DO IT. END OF.
Sent from my GT-I9100 using XDA Premium App

Rooting wont void the warrenty (LG Users)..!!!Too good to be true???

Just came across a few posts. Apparently rooting doesn't void the warranty anymore!!!! Not sure about the credibility of the information. Ill post the source links at the end of this post.
This is the translated version of info found in the LG Italy- Facebook page (Thanks to Google translator )
"In welcoming the numerous requests received through our official pages on Facebook and forums staffed by us, we inform you that the "rooting" of our smartphone and the subsequent installation of alternative firmware does not void the warranty on the product of 24 months.
This management applies to all Android smartphones sold by LG Electronics Italy. It is understood that LG will not be liable for any malfunctions and / or loss of data due to different firmware from the original remain in force and that the warranty described in the postcard attached to the product."
Hope this doesn't just confine to Italy!
Source: LG Italy (Facebook)
(Note: Before you root your phone, make sure that the warranty is not voided, by contacting your customer care. Im just sharing this information, and wont be responsible for any damage (if) caused to your phone post rooting )
What is the purpose of this new thread? There is already a thread by Ciaox
And according to that thread, it seems there are different stories told at LG customer care centers across the world.
gkarthik16 said:
What is the purpose of this new thread? There is already a thread by Ciaox
And according to that thread, it seems there are different stories told at LG customer care centers across the world.
Click to expand...
Click to collapse
Sorry about the duplicate post. Didn't realize there was one already. Thought would share the info, since many still has a doubt on 'Rooting and Warranty'!
Cheers
varungnath said:
Sorry about the duplicate post. Didn't realize there was one already. Thought would share the info, since many still has a doubt on 'Rooting and Warranty'!
Cheers
Click to expand...
Click to collapse
Not a problem. Appreciate your thought. Cheers
India- Rooting voids Warranty
Received a mail from LG Customer care. Rooting will Void warranty in India!
varungnath said:
Received a mail from LG Customer care. Rooting will Void warranty in India!
Click to expand...
Click to collapse
oh $#iT i m in India !!!
Devil_Dude said:
oh $#iT i m in India !!!
Click to expand...
Click to collapse
May be it just voids software warranty and not the hardware . who knws!
varungnath said:
May be it just voids software warranty and not the hardware . who knws!
Click to expand...
Click to collapse
Not sure whether we have separate warranty for h/w and s/w. And do not believe any mail communication from LG support. They are pathetic and generally don't know what they are talking about. Do not worry about rooting. If done properly it is not going to do anything to your device other than enhance it. Even if you make some mistake, it will not destroy your device.
Root and be happy
gkarthik16 said:
Not sure whether we have separate warranty for h/w and s/w. And do not believe any mail communication from LG support. They are pathetic and generally don't know what they are talking about. Do not worry about rooting. If done properly it is not going to do anything to your device other than enhance it. Even if you make some mistake, it will not destroy your device.
Root and be happy
Click to expand...
Click to collapse
Think i should go ahead and root mine then!
Cheers mate!
You can always unroot, reflash the original firmware, delete other traces and kinds of files related to root, and you can use your warranty
Guys, this thread is CONFIRMED:
I had bought a G4 (Sprint) and rooted it. Don't ask me why or how, but I uninstalled Google Services Framework and caused the "Security Error" Bootloop and have tried everything to restore it. Unfortunately the phone is too new for all the KDZ/TOT restore files to be released.
I contacted LG and asked how much it would cost to restore a bricked G4. The person never gave me a price but said they would cover it under my warranty, so I sent it in 2 weeks ago.
Today, I just got my phone COMPLETELY RESTORED without being charged a dime!!!!
I cannot speak for G4 owners outside the US, but at least LG is stepping up their support game!
varungnath said:
Just came across a few posts. Apparently rooting doesn't void the warranty anymore!!!! Not sure about the credibility of the information. Ill post the source links at the end of this post.
This is the translated version of info found in the LG Italy- Facebook page (Thanks to Google translator )
"In welcoming the numerous requests received through our official pages on Facebook and forums staffed by us, we inform you that the "rooting" of our smartphone and the subsequent installation of alternative firmware does not void the warranty on the product of 24 months.
This management applies to all Android smartphones sold by LG Electronics Italy. It is understood that LG will not be liable for any malfunctions and / or loss of data due to different firmware from the original remain in force and that the warranty described in the postcard attached to the product."
Hope this doesn't just confine to Italy!
Source: LG Italy (Facebook)
(Note: Before you root your phone, make sure that the warranty is not voided, by contacting your customer care. Im just sharing this information, and wont be responsible for any damage (if) caused to your phone post rooting )
Click to expand...
Click to collapse
Bondster45 said:
Guys, this thread is CONFIRMED:
I had bought a G4 (Sprint) and rooted it. Don't ask me why or how, but I uninstalled Google Services Framework and caused the "Security Error" Bootloop and have tried everything to restore it. Unfortunately the phone is too new for all the KDZ/TOT restore files to be released.
I contacted LG and asked how much it would cost to restore a bricked G4. The person never gave me a price but said they would cover it under my warranty, so I sent it in 2 weeks ago.
Today, I just got my phone COMPLETELY RESTORED without being charged a dime!!!!
I cannot speak for G4 owners outside the US, but at least LG is stepping up their support game!
Click to expand...
Click to collapse
And you were rooted? What did you ask them exactly? Just the charge for repairing a brick? No other info?
SAD

[Q] can the prime be repaired?

I REALLY want to root and apply a custom rom. I'm not concerned about breaking it though rooting, my main concern is that if some hardware in it is just waiting to break after I root it I have no way to send it to Asus and get it fixed since my warranty will be void. So is their any other recourse besides Asus like a outside company that can fix it. I don't mind paying someone to fix it once the warranty is void(just don't to have to buy another one) since I'm getting the benefit of putting the software I want on it. Thanks to anyone with ideas .
fd4101 said:
I REALLY want to root and apply a custom rom. I'm not concerned about breaking it though rooting, my main concern is that if some hardware in it is just waiting to break after I root it I have no way to send it to Asus and get it fixed since my warranty will be void. So is their any other recourse besides Asus like a outside company that can fix it. I don't mind paying someone to fix it once the warranty is void(just don't to have to buy another one) since I'm getting the benefit of putting the software I want on it. Thanks to anyone with ideas .
Click to expand...
Click to collapse
Squaretrade has 2 yr warranty, Accidental Damage and hadling as well, for $99 ...cheaper if you can find a coupon code. There is a thread going in the General section.
Apparently they are very reputable, I got one myself a couple of weeks ago.
fd4101 said:
I REALLY want to root and apply a custom rom. I'm not concerned about breaking it though rooting, my main concern is that if some hardware in it is just waiting to break after I root it I have no way to send it to Asus and get it fixed since my warranty will be void. So is their any other recourse besides Asus like a outside company that can fix it. I don't mind paying someone to fix it once the warranty is void(just don't to have to buy another one) since I'm getting the benefit of putting the software I want on it. Thanks to anyone with ideas .
Click to expand...
Click to collapse
Honesty, I would wait to ROOT and unlock. I rooted/unlocked and now Asus has my serial number blacklisted. I knew all this going in and didn't care, because that is what Android is too me...freedom,choice, and making my device how I want it to be. But, now I'm finding there isn't much gained from root/unlocking. I've tried the 3 top ROMS, and 2 of them were 95% stock and added no features or functionality. The one I'm on now is AOKP and it's the best so far with fairly nice features and mods, but because its still in the works, it has problems with the dock, games and apps comparability, and it sometimes freezes and reboots, therefore I wouldn't recommend rooting/unlocking for ROMs. The Primes is fairly new,so more mods and ROMs will be coming for sure. I would definately root and unlock, but not just yet.
jaycustom said:
Honesty, I would wait to ROOT and unlock. I rooted/unlocked and now Asus has my serial number blacklisted. I knew all this going in and didn't care, because that is what Android is too me...freedom,choice, and making my device how I want it to be. But, now I'm finding there isn't much gained from root/unlocking. I've tried the 3 top ROMS, and 2 of them were 95% stock and added no features or functionality. The one I'm on now is AOKP and it's the best so far with fairly nice features and mods, but because its still in the works, it has problems with the dock, games and apps comparability, and it sometimes freezes and reboots, therefore I wouldn't recommend rooting/unlocking for ROMs. The Primes is fairly new,so more mods and ROMs will be coming for sure. I would definately root and unlock, but not just yet.
Click to expand...
Click to collapse
Rooting doesn't void the warrenty if Asus doesn't know, and it's not done with the Asus boot unlocker, it doesn't do any harm generally to root it.

Rooting & your warranty.

Now we all should know about Android rooting. Most of us know that it can void your warranty. This is not true. Samsung can claim all they want that rooting will void the warranty. Not true at all! I had a nice chat with Samsung Live Support (Real nice people) and had a deep discussion about this topic and the Magnuson-Moss warranty act (blocks people from voiding a warranty due to a hardware mod(in this case rooting) and it is not void). This is the best news I got all day (We will bring the handset in for evaluation, and the repair technician will determine if the cause of damage is due to defect or an external source. If a defect is found due to external source, you will receive an email with the option to pay for repair. If the damage is not caused by external source, the device will be repaired UNDER WARRANTY). To sum it up for lazy people( If the cause of defect is from rooting, warranty is void and prices will be charged for repairs. If the defect is not from root like headphone jack or some buttons break or even screen, Warranty is clear and no charges will need paid.) Now we know we can root without void warranty unless root causes problems. If you have anything to add about this or have found a loophole where the warranty is always void please state it. Thanks for reading. Happy modding!

[Q] rooting!!!

i just want to know why does rooting void the warrenty of a phone and how it happens??? any one having any idea???
pratyush02 said:
i just want to know why does rooting void the warrenty of a phone and how it happens??? any one having any idea???
Click to expand...
Click to collapse
Serioulsy, you ask why rooting void the warranty?? Lemme tell you what things void your warranty.
Most people think warranty is some sort of insurance or something.. They have'nt read the warranty policy nor went to a service center to claim a warranty. Infact they haven't read the first paragraph.
SAMSUNG ELECTRONICS LIMITED (hereinafter referred to as 'the company') guarantees to the purchaser that this product carries a warranty for the period mentioned below, commencing from the date of purchase. The company will repair or replace free of charge any part or parts of the product , if the defect is due to the fault material or workmanship. Warranty involves repairing of defective product/parts and does not entitle purchaser for the replacement of complete product.
So that says it, warranty doesn't apply for accidental damage or misuse of device. it only applies to manufacturation flaws.
And don't wanna read the whole warranty? Here's some points that's intresting..
THIS WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES:
The product is not used according to instructions given in the instruction manual.
Who reads the f***ing instruction manual??
Defects caused by improper use as determined by the company personnel.
Well, yeah. define proper use then?
Site (premises where the product is kept) conditions that do not confirm to the recommended operating conditions of the machine.
Umm, i don't keep my phone near crocodiles, is that enough??
The original serial number is removed, obliterated or altered from the machine or cabinet.
But but, I only pulled the sticker..
Defects due to cause beyond control like lightning, abnormal voltage, acts of God or while in transit to service centre or purchaser's residence.
Okay, I understand lighting and voltage.. but acts of God, seriously??
And yeah, that too isn't enough. You have to pass a warranty test.
It will cost <insert some money according to your device> to test if it is a warranty issuse. If it is a warranty issue then you will only have to pay for labor, the parts will be free. If it's not a warranty issue, and the problem was caused by any other means than of manufacturation flaw, then you will have to pay for the labor plus the parts,
So, if a $5 part was damaged due to false soldering. you got warranty and you passed the warranty test ,you will be paying them 10 times of that to get it fixed. well. that's really smart of you.
wow... you are catching good points.. btw one more question.. what will happen if i unroot my device being in another custom rom.. will there be any problem??
pratyush02 said:
wow... you are catching good points.. btw one more question.. what will happen if i unroot my device being in another custom rom.. will there be any problem??
Click to expand...
Click to collapse
Y do u wanna unroot
Many things work om custom rom because of root
Ur device will malfunction pronably if u unroot
And rooting breaks ur warranty
Because after rooting u can easily softbrick (if u want )ur device mess up ur firmware
And its not samsungs responsibility if it was ur doing
Thts the reason warranty is void. Warranty is not a software tht gets deleted on rooting the ppl find the traces of root and declare whether warranty applicable or not
Also warranty is only useful if there is a defect in ur device(manufacture problems)
Also u will never need warranty when u hv odin with stock or cwm with a backup
Sent from my Nexus S using Tapatalk

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