Hello, I am having a problem with my phone while it is displaying any white or lightly colored screen, I have tested it on multiple apps, webpages, and it is apparent on all of them, this problem isn't noticeable while on darker screens though. It looks as though the screen itself is dirty, even after I wipe down the screen with a microfiber cloth. It's almost as if I can see the pixels themselves, I am thinking it is a screen defect. Is anyone else having this problem, and would it be covered by sprint. I have lost my warranty with HTC since I unlocked my bootloader, so it has to be done through sprint.
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Yesterday i bought a HTC Hero (my first one). When i turned it on and toke a good look at the starting screen (the one that says Hero, and HTC), i found a white pixel, probably dead or something. I went back to the store to get a new phone. This was not a problem at all and i got a new Hero. Now again, when i turned on the phone and toke a good look at the black screen, i also found 2 pixels with a other wierd problem:
The pixels also turned out white when i looked at them in a specifica angle. Just to be clear, i am watching on a black screen (starting screen). If you look at the screen and not in a specific angle i cant spot the pixels directly, but when i tilt over the phone slightly they show up and are 2 little white dots.
After i found out i downloaded the Detect Dead Pixel app. This app can create a black screen, the same screen as the home screen. When i use this app to spot the pixels again they are way less visible than on the home screen... I can spot 1 of them a little bit if i look at the screen in a certain angle and i can see a little dot, but i cant see them that good as on the home screen. They are not visible on other colors, only black.
I really dont know what to do with the phone now ... does anyone know what this is? im a bit concerned. Thanks!
After a bit more research on my phone i firugred that the dots really arent that visible. Maybe its just dust under the screen? When i put on a black screen using some kind of Android app i can not spot them. If the pixel is lazy or dead it should be clearly visible on a black screen right? for the lazy one then.
Anyway, i spotted a other problem on a black screen:
A brighter spot on the top part of the screen (like someone is pressing on it a little bit). Is this a problem ? im deciding if i should return the phone again..
Well its entirely upto you mate - i dont know what contract you've taken out but you may have that phone for 2 years. If your not entirely happy with it i'd take it back while you still can.
Issues with the screens rarely correct themselves.
My first Hero had around 10 dead pixels and i got it replaced as i wasn't happy with it. I now have one with a perfect screen and i'm really happy with it!
Well i just returned to the store and got another phone. This is the 3th one, and it still has problems, even more then the previous ones ....
On the boot screen there are about 10 very very tiny white wierd points visible ... im getting a bit frustrated here. What is this with all the screen problems ? :S
looks like they got a bad batch in your shop... have you considered powering up the phone while you are still in the store? might save you same time and way...
kendong2 said:
looks like they got a bad batch in your shop... have you considered powering up the phone while you are still in the store? might save you same time and way...
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I have done that, but as i said, its only really visible in a dark room with screen brightness on 100%. I have checked the phone in the store and it just wasnt visible. When i checked the screen in a complete dark room i spotted the little things again. Looks more like dust to me =\
If your brightness is 100% you should see that one single pixel immediately.
Try making an image in paint (480*320) with a black background and a single white pixel. Open that image on your phone. The dead/lazy pixel should be just as bright as the one you drew.
Also the brighter spot is normal. It's called "backlight bleeding". Every lcd screen has this 'problem'.
They are not clearly visible, i think they are smaller then pixels, but they are countable on the bootup screen. When i tilt the screen them seem to change color (might just be dust). Green etc. I dont know what to think of it, come on. A wrong batch shouldn't be the problem if its dust, then its just a assamblation error. But 3 in a row?
I'm getting a bit pissed
It's dust or a fingerprint blocking a very small subpixel. Can't you just wipe it off? But I suspect very tiny scratches.
idk whether this is possible, but it might be dead subpixels. that would explain why they are smaller than a full pixel...
Does anyone know if that is possible? it sounds like a good explaination. Dead sub pixels could be the problem. They are smaller then pixels, but beg enough to be counted (i can count over 13). Little white dots on a 100% brightness black screen.
It must be dust, its a common question among hero owners. Most of the time the things they see is dust. It would be crazy if all new hero's have up to 10 or 13 dead pixels.
Ok well, here's what happened next:
I returned my phone again, god my cash back, bought a new one at a other store, SAME problem. Swapped it for a new one again, same problem!
Got my money back and i completely changed my mind of buying a Hero.
It is not dust. Its a perfect white dot, and definately some kind of pixel issue.
To bad..
Are you sure you're not being pixel-paranoid?
When reading all of this it sounds mostly like small dust particles under the screen. And looking at the number of phones you have tried, chances are you also got one with a real dead pixel (hot pixel, always on).
But I also think you are obsessed about it. My phone also have one dust thingy somewhere which I found just like you did (pixel tester, black screen). Smaller than pixel and less bright though.
I never notice the thing under normal use, unless I really go searching for it with a black background.
So you might make it bigger than it really is and miss out on a really nice phone.
Then again, we all have our own quality standards and its good yours is a high one!
I have had a tiny dead pizel since I bought my phone. Only really see it on the bootscreen.
I was always more bother by the light you can see coming from under the keys at the bottom and near where the lcd meets the keys.
I also have 3 dead pixels but they aren't that irritating.
I also discovered them when booting up the phone, but for me, they are sea blue (all three)
Maybe it is 2nd hand stuff HTC uses on their phones?
i have about 7 or 8 dead pixels too. it doesn't bother me too much anymore... only notice it in a completly dark room on the boot up screen... probably a common problem with the lcd screen the hero uses
All Hero's have this, or will have it inevitably:
The screen does not connect fully; there is a rubber-border between the glass and the metal frame surrounding the screen.
Look from the right angle, and you can see that there is a small 1/10th mm opening. Dust will come through here, and it will get on the screen.
HTC will wipe it off free of charge of course.
It is NOT a dead pixel; these can be seen from any angle, although the color changes a little but because of the viewing angle.
Call HTC and say you have dust under your screen, they will fix it for you, free of charge.
Hey guys. Was out and about the other day and was using my phone and as I tilted the phone down out of the glare of the sun I noticed some weird vertical lines on my screen. Each evenly spaced same colour etc.
I can not replicate the effect unless there is large amounts of light or im outside in real light. BEAR IN MIND ITS ONLY VISIBLE AT CERTAIN ANGLES.
The lines don't appear on any pictures or hinder the video. They ar only visible during sunlight.
What im wondering has anybody else got this I will say issue. Or any insight as to what it could be? If there's a problem Carphone warehouse will want to repair it and not give me a swap for a new phone. What light does anyone have to share. Or am I just being paranoid?
My Titan is exactly the same, I think its just the way the screen works and is nothing to worry about.
Hazeno said:
Hey guys. Was out and about the other day and was using my phone and as I tilted the phone down out of the glare of the sun I noticed some weird vertical lines on my screen. Each evenly spaced same colour etc.
I can not replicate the effect unless there is large amounts of light or im outside in real light. BEAR IN MIND ITS ONLY VISIBLE AT CERTAIN ANGLES.
The lines don't appear on any pictures or hinder the video. They ar only visible during sunlight.
What im wondering has anybody else got this I will say issue. Or any insight as to what it could be? If there's a problem Carphone warehouse will want to repair it and not give me a swap for a new phone. What light does anyone have to share. Or am I just being paranoid?
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I've got mine from Carphone warehouse. Haven't noticed this yet. They will replace it for you within 28 days. Else it goes to HTC for repairs. However, where did you find this sunlight? It's been so gloomy out here. BTW as mentioned above, this could be just the normal screen behaviour. The other two issues with screen that have come up so far are - the pink dot in the middle and grey keys visible on white background. Nothing back from HTC.
Hold your Titan with the screen directly facing you, at about 3/4 arms' length (as in, just sorta normally with your elbow bent a little) under diffuse light, with the phone powered up and the screen off.
Then tilt the phone backwards. As you get about 3/4 of the way back, you might see a regular pattern of thin stripes running up and and down on the screen.
They are not visible when the screen is powered up. I think it's just a normal part of the way the LCD panel works. As an analog, on my Dell Venue Pro, I could see a grid of dots under its AMOLED screen when looking closely at an oblique angle similar to as described above.
I also have a matte finish screen protector on my Titan, which might be making this more pronounced. In any case, it is absolutely *not* happening when the screen is powered up -- even in black areas of the screen.
Hmmm... Maybe it's a future charging grid.
have you guys noticed anything new in regard to htc amaze blue lines. i just go the phone a week ago and i have been noticying the same things. any new info thank.
My Titan also has these blue vertical lines, and it is seen only in daylight with screen off.
I see the same too but I thought it was from my screen protector...
Hey guys, I recenty activated my backup 3D because my primary somehow got a deep scratch in the screen (so much for gorilla glass...) the phone is brand new and had hboot 1.5 and got it downgraded to 1.4. Well on the stock I noticed a brighter portion of the screen and it looks almost like a bubble, the middle of the screen looks great but when using a app with a dark background there is a bright ring around the whole edge of the screen (maybe .25 inches around the whole screen) and I am not sure what to make of it. Has anyone else had this kind of problem?
I had this problem on my evo 4g, although it doesn't pose any sort of issue with the phone, its a stress mark. They occasionally happen in your pocket where something has pushed down on the screen.
Other than it being an eye sore, there's nothing wrong with the screen.
(Sprint store informed me in my situation that since my screen was too perfect they would only replace it if I was OK with having a sub-par used screen with scratches.
No Fox you can reemplace screen to Fox however actually uf it os too annoying
Hit the thanks Button if i Helped
Dubs devious said:
I had this problem on my evo 4g, although it doesn't pose any sort of issue with the phone, its a stress mark. They occasionally happen in your pocket where something has pushed down on the screen.
Other than it being an eye sore, there's nothing wrong with the screen.
(Sprint store informed me in my situation that since my screen was too perfect they would only replace it if I was OK with having a sub-par used screen with scratches.
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Not sure how that's possible because it is a new phone and has never been activated. Kind of sucks because I am very OCD with my electronics and that scratch in my other screen came from no where and it really pisses me off... Guess I just have to live with it or go back to the scratched screen.
I thought this phone had Gorilla Glass? I never had a screen protector on my OG Evo and that thing went through hell without a single scratch...
I thought the same thing about my evo 4g, apparently it just happens. My 4g was only a week old when it happened.
I'm so OCD about my phones they have a dedicated pocket that nothing else goes in to, I wont activate my phone without a screen protector, and I wont go more than a week without an otterbox case lol. Stress marks were a mystery to me as well
I bought my N9 32GB white from Amazon Warehouse on Feb. 17. It was the second I'd ordered. The first had a defect (bent frame). All has seemed well with this--very minimal light bleed; no dead pixels; recessed but clicky buttons; no squishy back--in fact, very solid. For the past two weeks, I've noticed a cloudy area about 1"x1" just below the horizontal midline near the center in portrait mode. It looks like a smudge but remains after I wipe. It's particularly noticeable as I scroll white-background screens. I even changed my Tapatalk app to dark mode to avoid it. I've tried to get a pic of it, but it doesn't show up well enough, if at all.
I came across a similar situation of someone seeing dark areas on light background on his LCD panel laptop after he had sat on it. It was reported that applying extreme pressure to an LCD screen could result in this phenomenon. I have not applied any pressure to the screen, but as it is an open-boxed item, it could have happened.
I need opinions from those who know about these things as I know nothing. ATM, I'm trying to train myself to scroll a page from the center so that my fingers hide the "shadow" which is also what it looks like.
Thanks
ritchea said:
I bought my N9 32GB white from Amazon Warehouse on Feb. 17. It was the second I'd ordered. The first had a defect (bent frame). All has seemed well with this--very minimal light bleed; no dead pixels; recessed but clicky buttons; no squishy back--in fact, very solid. For the past two weeks, I've noticed a cloudy area about 1"x1" just below the horizontal midline near the center in portrait mode. It looks like a smudge but remains after I wipe. It's particularly noticeable as I scroll white-background screens. I even changed my Tapatalk app to dark mode to avoid it. I've tried to get a pic of it, but it doesn't show up well enough, if at all.
I came across a similar situation of someone seeing dark areas on light background on his LCD panel laptop after he had sat on it. It was reported that applying extreme pressure to an LCD screen could result in this phenomenon. I have not applied any pressure to the screen, but as it is an open-boxed item, it could have happened.
I need opinions from those who know about these things as I know nothing. ATM, I'm trying to train myself to scroll a page from the center so that my fingers hide the "shadow" which is also what it looks like.
Thanks
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Click to collapse
Hi, ritchea...
Sounds like you've not had the best of luck with the N9, this being your second one.
From your description it certainly sounds like a hardware defect with the screen. A manufacturing flaw perhaps, or something happened to the device whilst in transit or in storage at the warehouse
If it really bugs you, you should get it replaced.
I'm a little OCD about this kind of thing, and no matter how much you try to convince yourself it's nothing and to avoid looking (at the screen flaw)... subsequently, you spend all your time **thinking** about not looking... And eventually you look.. And wished you hadn't... if that makes sense. It detracts from your enjoyment of the device.
Rgrds,
Ged.
I'm a bit (more than a bit, really) OCD. I've owned over a dozen devices but never experienced this so I also assume a defect. I just needed to know if this is a possible defect that is known-especially when trying to get service.
EDIT: As this thread had had over 200 views, I'm throwing more info out there to see if anyone has any further insight.
I factory reset the tab --all stock except for relocking it. Darn if the spot didn;t seem to disappear. Then it returned. At that point, I decided to revisit the back. Hmmm. There is a little give in it--not spongy, but when I applied some pressure, I heard a sound in the middle of the tab like adhesive reattaching. (I've looked at the teardown and know that a lot of tape exists but not from the back cover to the rest of the tab.) I looked at the white screen, and again, the cloud was gone. In a few minutes, it reappeared. So, I firmly rubbed the mid-back and the cloud disappeared. I've now tried it over a dozen times (after restoring my nandroid), and applying firm pressure to the back always, but temporarily, removes the cloudy area. Can someone say what's most likely causing this? (I know it's faulty hardware, but I mean, what is happening to the screen when I apply pressure? Maybe a bubble in a layer somewhere?
Because of the camera, I don't want to get into taking the back off. I chatted with HTC to make sure my Amazon warehouse tablet was covered, and was told that it is even though (from the CSR) Amazon is not an official HTC retailer.
I ran a dead pixel checker and find several non responsive pixels on the black test. Everything is black except several tiny little white pin pricks of light. They very in intensity and location but moately towards the top of the screen and on the left hand side.
Anyone else have a similar issue? I am with tmobile ill have to do an exchange while i am in my 14 day remorse period. Honestly i dont see them under normal operating conditions just when i run the test.
What's everyone elses experience??
How are the pixels lighting up if they're dead?
OLED only lights to display is my understanding, so it would have to be the opposite (white screen showing black pixels) for it to be bad.
Why would i have a totally black screen and then a few white pixels? I googled it and the results i got back is they may be stuck on not turning off. I just want to know if anyone else has similar results. Ill call LG i guess and ask them too. Also more results i got back call it a dead or non responsive pixel. They should all be turning off and i should have a perfectly black screen, but that is not happening.
Called lg and they confirmed there should no white pixels on a totally black screen of course i already knew this but wanted to start a trouble ticket and report. Guess ill be doing an exchange and hope the next one is ok.