Connecting... Kies - Galaxy S III Q&A, Help & Troubleshooting

Hi Everyone,
i know most of Samsung users had to face this problem YES the Kies connection problem,
it been posted many times already and i have read almost all of them and they share different methods and all end up with Completed failure
i am posting this with hopeless feeling that my issue wont be solved and wont able to restore a back-up file that is very important for me,
"Kies" such a name make me wonder about the people who is behind this application and what kinna developers compile such bug-full software 'anyhow' my problem have no end till this moment and i would like to start to explain all the methods i have tried and you guys can tell me which one i have missed
Environment
Windows 7 SP1
Rooted GS3 GT-I9300
Android 4.1.1
Kernel "Siyah-1.7"
Original Samsung USB Cable
1st.was the "classic" re-installing way
2nd. Full Uninstalling > restart > install > restart > connect = not connecting
3rd.Re-flashing the phone to original stoke kernel and Official ROM
4th.Install older Kies PC Suits kies1.1 Connects but doesn't support GS3, kies 2.0 not connecting and have no restor option
5th."Drivers" old and new
6th.Running Kies as Administrator
7th.Changing USB Ports
8th.Wi-Fi and Bluetooth never connects
After all of that i came with conclusion which is that Kies is having Bugs symptoms which is not allow the software to function even after recognizing the device
so guys if anyone out there knows a method which i still didn't try and its useful share with me please or at least a way to restore my backup which i create with kies and restore it without kies.
excuse me for my English because its not my first nor second language

Related

connection problem with odin and PC

I have a problem with connection my wife's ACE with ODIN / PC. I'll write you a few facts to help you in helping me.
I've flashed phone and rooted (odin detect it and I could also connect to the computer as mass storage).
Even after uploading the new firmware, I could copy some files to the phone.
And here is the biggest problem ... I do not know what happened but something started to go bad (crash with applications, root disappeared, there was an old version of the firmware - I have no idea as possible ... the phone uses the wife and children ).
I tried to clear the cash and fix permission - and in this operation, the phone has crashed.
I decided to flash it again.
I did all the cleaning and format factory.
And that was the end of my adventure - because when I want flashign, odin does not detect the phone. Phone is not not detected as a computer disk.
After a long time of connection by usb cable, Windows pop me up by standard error "encountered a problem installing your hardware ..." "one of the USB devices connected to the computer improvement may not work ...".
Checked on a desktop and laptop.
On both of these computers my other phone (SGS) works correctly and is detected - using the same cable (so cable and ports and drivers are ok).
Could you help me please?
Kies should install the drivers when you plug it in. But during flashing, you need to close kies.
It's not the issue. Drivers are work correctly because other phone is detected. Kies is close.
azdanowski said:
I have a problem with connection my wife's ACE with ODIN / PC. I'll write you a few facts to help you in helping me.
I've flashed phone and rooted (odin detect it and I could also connect to the computer as mass storage).
Even after uploading the new firmware, I could copy some files to the phone.
And here is the biggest problem ... I do not know what happened but something started to go bad (crash with applications, root disappeared, there was an old version of the firmware - I have no idea as possible ... the phone uses the wife and children ).
I tried to clear the cash and fix permission - and in this operation, the phone has crashed.
I decided to flash it again.
I did all the cleaning and format factory.
And that was the end of my adventure - because when I want flashign, odin does not detect the phone. Phone is not not detected as a computer disk.
After a long time of connection by usb cable, Windows pop me up by standard error "encountered a problem installing your hardware ..." "one of the USB devices connected to the computer improvement may not work ...".
Checked on a desktop and laptop.
On both of these computers my other phone (SGS) works correctly and is detected - using the same cable (so cable and ports and drivers are ok).
Could you help me please?
Click to expand...
Click to collapse
The problem started with 2 & 5 .
You probably flashed a new stock firmware , which caused root functionality to disappear .
In number 4 , fix permissions should only be used if a few system apps keeps force closing
In number 6 , factory reset isn't needed unless absolutely necessary
I'd recommend you to go to www.sammobile.com and download the firmware that you were using
Then flash it with ODIN
Emo,
but my only one problem is, that ODIN dosen't detect my ACE. So this is my main issue: what should I do, to reinstitiute a possibillity of detecting phone by odin / PC.
azdanowski said:
Emo,
but my only one problem is, that ODIN dosen't detect my ACE. So this is my main issue: what should I do, to reinstitiute a possibillity of detecting phone by odin / PC.
Click to expand...
Click to collapse
It should detect your phone
Try ending all Kies processes by using Task Manager
Sent from my GT-S5830 using XDA App
azdanowski said:
I have a problem with connection my wife's ACE with ODIN / PC. I'll write you a few facts to help you in helping me.
I've flashed phone and rooted (odin detect it and I could also connect to the computer as mass storage).
Even after uploading the new firmware, I could copy some files to the phone.
And here is the biggest problem ... I do not know what happened but something started to go bad (crash with applications, root disappeared, there was an old version of the firmware - I have no idea as possible ... the phone uses the wife and children ).
I tried to clear the cash and fix permission - and in this operation, the phone has crashed.
I decided to flash it again.
I did all the cleaning and format factory.
And that was the end of my adventure - because when I want flashign, odin does not detect the phone. Phone is not not detected as a computer disk.
After a long time of connection by usb cable, Windows pop me up by standard error "encountered a problem installing your hardware ..." "one of the USB devices connected to the computer improvement may not work ...".
Checked on a desktop and laptop.
On both of these computers my other phone (SGS) works correctly and is detected - using the same cable (so cable and ports and drivers are ok).
Could you help me please?
Click to expand...
Click to collapse
this is your problem. Uninstall your phone in Device Manager and install it properly by downloading the standalone USB driver for S5830. Google for it. This happened to me on Win XP. On Win 7, the native/vanilla USB drivers worked fine.

[Q] Samsung Charge usb issue, please help!

Posted this on the general discussion section but have had no replies, hopefully someone here can help?
Hi everyone, first, this is my first post, new to the forums, at least as a registered user. I have a problem with my phone. I know most of you are wondering why I have not just read the other posts on the forums, but I have. I have attempted every solution to the problem posted previously.
Background: Phone: Samsung charge.
I was being impatient and did not want to wait for the gingerbread update form Verizon. I flashed the leaked gingerbread 2.3.4 onto my phone using odin. Everything went great. I was able to use my phone with no problems except shortened battery life, but nothing major. About a month ago the battery life was impossible to maintain and there were some software bugs, like clicks during calls, startup taking forever, around 2 minutes on average!, and random restarts that never happened before. I decided to look up some fixes and found that verizon and samsung had released GB 2.3.6 for the charge. I got excited and decided I wanted to get that, but I could not via OTA. I read some forum posts and they mentioned attempting a factory reset on the phone then trying OTA update. I went ahead with factory reset and everything went fine. My startup time is around 25 seconds now and no random clicks or gliches, but still not on 2.3.6, which was the whole point. I then decided to just flash the stock 2.3.6 rom to the phone.
Problem: When I plug my phone in to multiple computers it will charge but not connect to the computer. This means on my Mac it does not show as an external drive, which it has in the past. On my windows 7 machine it says that drivers were installed but could not be used (I can get the exact quote if needed.) I attempted to go into device manager and solve problem that way but it shows my phone as "unknown device". I have tried to enter download mode when hooked up to windows computers and no connection is found.
Possible solutions attempted and their outcomes:
1. As stated, I attempted the method shown in a thread on droid forums for installing the samsung drivers. I have attempted multiple times to install the drivers on my windows machine and the device remains "unknown".
2. I have attempted multiple cables on multiple computers, both mac and windows 7. No change.
3. I have installed adb and attempted to locate devices using adb devices command on mac. No devices found.
4. I have attempted all methods with both usb debugging checked and unchecked.
5. I have tried every possible usb port I have.
Ideas/questions I have had that I have no idea are possible or how to fix!
Would a factory reset take away the ability to connect to a computer from my phone. So, is there a piece of software in the build I have that controls the connection between the computer and the phone, an identifier of sorts, which is now missing, now that I have reset the leaked ROM.
Is there a way to flash a new ROM without connecting to a computer, via the sd card, and what is that? I have read some things in other posts but am too much of a n00b to understand most of them when using sdcards.
ANY help will be greatly appreciated. PLEASE PLEASE PLEASE!!! I have been at this for at least 6 hours, sifting through forums, searching google, attempting fixes that others have stated worked for them, only to fail every time. Thank you all.
have you try on a different pc?
maybe on your PC there is some problem with the drivers.
Moreover to connect via
adb u must enable Debug mode on your device in the application menu.
To flash kernel or other directly from your sd you can use the clockwordmode, but to install it you must before
install it and i fear you must use your cable connection
Sent from my GT-I9100 using XDA App
I have tried multiple PCs and a mac, even windows on bootcamp. I have installed drivers on every one, even uninstalled and reinstalled on one. One PC, my laptop was a fresh windows install (it was a linux box but I needed windows to use Odin). I was in debug mode and not in debug mode when attempting adb. Thanks for the suggestions though. As I said, I have tried numerous things and am completely stuck! so frustrating!
"I attempted to go into device manager and solve problem that way but it shows my phone as "unknown device"
Exactly there... you can try to force device to install a different driver.
Double click the unknown device then driver then update driver then find software in your computer then choose manually from a list of device drivers in your computer then show all devices you should see "android adb interface" or something related to google or android.
Try it... i hope this can help you.

[Q] Cant connect to kies since root

Since rooting my phone I cant connect to kies is this something I missed in the small print, anyone else have this problem? It just shows up as connecting which it never does.
Try uninstall of Kies and reinstall .
Root using CF root does not block Kies .
jje
I did the trouble shoot connection and it re-installed the kies driver. The problem is still there it just wont connect
Problem solved simply uninstall SuperSU which I am guessing will take me back to stock? The guide I used to root the phone which I cant link in this thread! had me install CF root v6.0 is this an older version there is a 6.3.
So the question now is can I root up to 6.3 safely?
Yes. Just flash the new kernel through Odin/CWM.
Problem solved simply uninstall SuperSU which I am guessing will take me back to stock?
Click to expand...
Click to collapse
No, you just got rid of the app which manages root-access for programs. The kernel is still modified.
another pc
try another pc with kies installed
I rooted the phone again with 6.3 and everything worked fine. But today once again I cannot connect to kies even with a reinstall. I have the phone charging through my pc and every so often a pop up in the task bar with new hardware found galaxy S3 comes up. WTF!
Try to coonect via a different USB port - this many times solve the problem. I not know exactly why, but sometimes some of the USB ports wont let you connect to KIES.

[Q] Root when phone is not detected

Hello everyone, I could not find a good title for my issue but I will try to explain as well as I can. I own a GT-I9300 (International), but since last official Samsung's firmware update(Jelly Bean 4.3) I am not able to get my phone recognized by my computer. Phone is connected and it charges, but neither Windows or Ubuntu recognizes it as a portable device. I am concerned about UMS is not available on device, but my phone it does not even get detected! I also own a Galaxy SII (4.1.2) and it does get detected by my PC. I think that flashing a custom ROM could solve the problem, since it appeared when I updated official firmware, but the thing is that I cannot root my phone! Tried ODIN but since my phone does not get detected, ODIN does not do its job. I also tried rooting with framaroot and towelroot, but no success: first one says "Failed , try another exploit" but there is only one. And the last one says my phone is not currently supported, even if I change modstrings.
So here is my question: how do I root my phone? I don't know what else I could try. I have already reinstalled Kies and Samsung USB drivers but still not working. Also hard-resetted but no luck.
Hope you guys can help me out because this is really getting on my nerves
Thanks in advance!
jalt96 said:
Hello everyone, I could not find a good title for my issue but I will try to explain as well as I can. I own a GT-I9300 (International), but since last official Samsung's firmware update(Jelly Bean 4.3) I am not able to get my phone recognized by my computer. Phone is connected and it charges, but neither Windows or Ubuntu recognizes it as a portable device. I am concerned about UMS is not available on device, but my phone it does not even get detected! I also own a Galaxy SII (4.1.2) and it does get detected by my PC. I think that flashing a custom ROM could solve the problem, since it appeared when I updated official firmware, but the thing is that I cannot root my phone! Tried ODIN but since my phone does not get detected, ODIN does not do its job. I also tried rooting with framaroot and towelroot, but no success: first one says "Failed , try another exploit" but there is only one. And the last one says my phone is not currently supported, even if I change modstrings.
So here is my question: how do I root my phone? I don't know what else I could try. I have already reinstalled Kies and Samsung USB drivers but still not working. Also hard-resetted but no luck.
Hope you guys can help me out because this is really getting on my nerves
Thanks in advance!
Click to expand...
Click to collapse
Try with other port and USB cable.
Have you Degugging Android activated in Deceloppers options ?
the other day i tried for hours to get my phone recognised. what did it in the end was trying it on a different pc and it worked
KeTuRr74 said:
Try with other port and USB cable.
Have you Degugging Android activated in Deceloppers options ?
Click to expand...
Click to collapse
I have already tried with every port on my PC. I'm using the USB cable that actually came with the device and it is working when I plug in another phones.
And yes, I have activated USB debugging
sosolid4u09 said:
the other day i tried for hours to get my phone recognised. what did it in the end was trying it on a different pc and it worked
Click to expand...
Click to collapse
The thing is that my phone is the only one that do not get detected every single time I connect it. I have already connected one GT-I9100 and GT-S6790L and both get detected. I already tried on 3 different Virtual Machines with Windows XP, Ubuntu, Windows 8.1 but no luck.
As I said in the first post, I think it's a firmware problem since it appeared when I did the official update, which was this one:
Model GT-I9300
Model name GALAXY S III
Country Argentina
Version Android 4.3
Build date Wed, 05 Nov 2014 20:33:08 +0000
PDA I9300UBUGNK1
CSC I9300UVOUGNK1
MODEM I9300UBUGNK1
jalt96 said:
Hello everyone, I could not find a good title for my issue but I will try to explain as well as I can. I own a GT-I9300 (International), but since last official Samsung's firmware update(Jelly Bean 4.3) I am not able to get my phone recognized by my computer. Phone is connected and it charges, but neither Windows or Ubuntu recognizes it as a portable device. I am concerned about UMS is not available on device, but my phone it does not even get detected! I also own a Galaxy SII (4.1.2) and it does get detected by my PC. I think that flashing a custom ROM could solve the problem, since it appeared when I updated official firmware, but the thing is that I cannot root my phone! Tried ODIN but since my phone does not get detected, ODIN does not do its job. I also tried rooting with framaroot and towelroot, but no success: first one says "Failed , try another exploit" but there is only one. And the last one says my phone is not currently supported, even if I change modstrings.
So here is my question: how do I root my phone? I don't know what else I could try. I have already reinstalled Kies and Samsung USB drivers but still not working. Also hard-resetted but no luck.
Hope you guys can help me out because this is really getting on my nerves
Thanks in advance!
Click to expand...
Click to collapse
I can see your frustration Now a few things technically it is a misconception that you need root to flash a custom rom you can actually flash a custom recovery with Odin full wipe and then flash a custom rom from custom recovery (only thing is you will lose all your data because you need root to back up your data)
Now I know the above statement is not very helpful because as you said Odin doesn't detect it (but I thought I would mention it anyway )
The reason framaroot and towelroot, didn't work is because at the moment the only way to root S3 is with Odin.:crying:
You may have tried this but I will mention it anyway first uninstal Kies and all Samsung drivers from your computer ( kies can interfere with Odin) Then try installing these drivers here >> http://developer.samsung.com/techni...Lhp1GqlWRy92Q60CX6PP1mF!80806326?v=T000000117 << If you have tried this then sorry.
Also when you connect the phone go to Device manager in Windows and try to look for your device ( it may say unkown device) it should have a warning triangle right click on it select update driver software and then select browse from my computer and point to the drivers that you have downloaded see if that works.
Another thing to note is if you are using Windows 8 you need to disable Driver signature in start up options ( Google it) for Windows to recognize the drivers.
tallman43 said:
I can see your frustration Now a few things technically it is a misconception that you need root to flash a custom rom you can actually flash a custom recovery with Odin full wipe and then flash a custom rom from custom recovery (only thing is you will lose all your data because you need root to back up your data)
Now I know the above statement is not very helpful because as you said Odin doesn't detect it (but I thought I would mention it anyway )
The reason framaroot and towelroot, didn't work is because at the moment the only way to root S3 is with Odin.:crying:
You may have tried this but I will mention it anyway first uninstal Kies and all Samsung drivers from your computer ( kies can interfere with Odin) If you have tried this then sorry.
Also when you connect the phone go to Device manager in Windows and try to look for your device ( it may say unkown device) it should have a warning triangle right click on it select update driver software and then select browse from my computer and point to the drivers that you have downloaded see if that works.
Another thing to note is if you are using Windows 8 you need to disable Driver signature in start up options ( Google it) for Windows to recognize the drivers.
Click to expand...
Click to collapse
I already tried uninstalling Kies and Samsung drivers. Also I tried looking for device on Device Manager but it does not appear when I plugin my S3, but it does appear when I connect other devices like S2 or Galaxy Fame Lite. They appear as portable devices.
I'm using Windows 7 on my PC and have already tried with different OS over Virtual Machines and still doesn't work.
And thanks for that note, didn't know there was possible to flash a Custom Recovery without root, but I can't since ODIN doesn't detect device :crying:
Then it looks like you are running out of options I would use another computer not Virtual Machines
Okay I'll give it a try but as I said before, looks like an firmware issue, not computer's. Why would my computer detects two another Samsung devices but not mine (which used to work until last update)
Me, too!
I'm having a similar problem. Last week my GS3 stopped working, and I bought another one from Ebay with a cracked screen and swapped out motherboards. The phone seems to work as well as a stock Verizon phone on Jellybean would, but I can't get my Linux, Win 8, or Win XP computers to even recognize that it's attached. Different cables, each and every one of the USB ports, not even a blip. Device Manager in Windows doesn't even see it, and yes I got the developer options unlocked and have enabled USB debugging.
I've got the Samsung drivers installed, and tried to install the CWM device drivers from the SAMSUNG GALAXY S3 TOOLKIT V9, but there was an error and that didn't work, either.
USB connection issues are usually due to Windows conflicts, driver problems or the lead itself. If all these have been excluded then you have either a firmware issue in the bootloader, which is very uncommon, or a hardware problem. The usb port is easily worn/damaged/dirty also the motherboard might be the cause.
There is no silver bullet to cure, test each possible thoroughly.
boomboomer said:
USB connection issues are usually due to Windows conflicts, driver problems or the lead itself. If all these have been excluded then you have either a firmware issue in the bootloader, which is very uncommon, or a hardware problem. The usb port is easily worn/damaged/dirty also the motherboard might be the cause.
There is no silver bullet to cure, test each possible thoroughly.
Click to expand...
Click to collapse
I'm 100 percent sure that it is not due a Windows issue, I have already test every option. I have not considered the usb port to be damaged or worn, which could be possible but phone charges every time I connect it to computer. It just does not get detected as a device. But in order to assume it is a motherboard issue I will have to put away my feeling that the problem is caused by last OTA official update, since this problem started there.
If it is a firmware update issue, is it any option to flash another ROM?
Sent from my GT-I9300 using XDA Free mobile app
try to install usb drivers on windows and factory reset the mobile before using odin but if u want to root there is al ot of program that dont need comp like root master and towel . search for them in google and if u want a rom i recommend cm rom resurrection
peter wagih said:
try to install usb drivers on windows and factory reset the mobile before using odin but if u want to root there is al ot of program that dont need comp like root master and towel . search for them in google and if u want a rom i recommend cm rom resurrection
Click to expand...
Click to collapse
Sorry but the only option that works to root the S3 international is Odin no apps work at the moment:crying:
tallman43 said:
Sorry but the only option that works to root the S3 international is Odin no apps work at the moment:crying:
Click to expand...
Click to collapse
no man how is it ?? believe me it works try frameroot.apk
peter wagih said:
no man how is it ?? believe me it works try frameroot.apk
Click to expand...
Click to collapse
Not on I9300 international version on other variants yes. Believe me if it worked it would be all over the forums post a link showing who it as worked for thanks..
peter wagih said:
try to install usb drivers on windows and factory reset the mobile before using odin but if u want to root there is al ot of program that dont need comp like root master and towel . search for them in google and if u want a rom i recommend cm rom resurrection
Click to expand...
Click to collapse
As I said on previous posts, I have already installed and reinstalled Samsung USB drivers and made a factory reset -one from config. option and another one from Android stock recovery 3e (since I cannot install any advanced recovery -or even root it- to flash a custom rom). Doing those factory reset did not downgrade my last firmware update (when all my problems started).
I also said on previous posts that I tried towelroot and framaroot with no success. As tallman43 says, seems like international version of S3 does not support those kind of one-click to root apps.
-----------------------------------------------------
So far the only options available (if my theory about latest firmware update is the problematic one) are:
● downgrade firmware: [Q] How? Odin is not working since my phone does not get detected;
● root my phone in order to install an advanced recovery and flash a new ROM: [Q] Any way of rooting phone without computer (apart from towelroot or framaroot because I have tried and do not work for me)? I read one XDA post from 2 years ago to root S3 via console apk but latest comments assumes that method stopped working.
● install an advanced recovery without odin or root: [Q] How?
● fix USB firmware issue: [Q] I have completely no idea how to do it. (Already played with *#7284# and *#0808# but did not get my phone detected)
Please I need help, this is really irritating me and I am running out of ideas
Sent from my GT-I9300 using XDA Free mobile app
I guess I have found out what the problem was. It was not firmware (as I thought). It was the micro USB port (as boomboomer said) which seems to not be firmly attached to the PCB. AC charging just seems to work okay, but not USB connections. I managed to figure it out by forcing the USB in a specific position to get it detected for 5 seconds, but then it disappeared.
Yeah, it was not as complex as I thought! I will try to replace that micro USB port as soon as possible, thanks everyone for your help!

USB connection problem S3 I9300

Hello guys, I have this problem. Recently my apps stopped updating ( I think Playstore and Google Services updated and made that happening...idk) and couldn't access most apps, then began to restart 4/5 times in a day automatically, and couple of days later just showing the logo after turning on. So I decided to update the OS but as it's rooted it wont let me. I used to have 4.3 version (don't the name, maybe Pineapple Pizza) so I decided to start from scratch after backing up everything, took note of version in my country, efs, etc). Made a wipe clean through TeamWin, and with Odin tried to make a new install ( Stock).
Unfortunately when connecting to my pc can't recognize device "“USB device not recognized”.
I tried cleaning USB connector with dried toothbrush, other ports in the back. With other 2 computers and same result.
Installed Kies but didn´t work, unistalled Kies and tried latest versions of drivers for windows 7, same result. Tried Samsung latest drivers ( older ones), didn't work either. I have tested other devices in the USB ports and they all work fine. I thought it might be that I didn't selected "USB debugging mode" before the wipe clean...or it wasn't a Wipe Clean at all...(?).
I checked most of simmilar problems in the forum, but I couldn't find a solution, sincne I can't even access my phone.
So, Im here with my oldie S3 in some kind of "limbo"
Any ideas that might help?
Thank you very much in advance! and sorry if Im posting in an incorrect forum.

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