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my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
Gillw202 said:
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
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Tough luck, unfortunately. I remember I had to get a PSP for sister's birthday. It was in 2 weeks. She opens the box and screen is cracked. The weird part is, the casing is perfect, but the LCD itself is cracked. I go back to Best Buy, and there's nothing they can do, since the thing left the store and 2 weeks passed. I had to buy another one.
Think about it yourself. If you were Sprint, would you think that screen miraculously just broke, or the person in front of you simply trying to avoid paying a deductible?
It's a crappy deal, but it happens.
I'd be pissed
Sent from my PG86100 using XDA App
yeah, i'd keep complaining
How does the $8 insurance NOT cover this?
Take it to another Sprint store.
That's complete BS that they wouldn't replace it.
Gillw202 said:
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
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how did it break?
oohaylima said:
How does the $8 insurance NOT cover this?
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The $8 insurance does cover this, he does not want to pay Asurion the $100 deductible to have it replaced. The OP does not want to give up his phone for a replacement and pay the deductible of insurance. Instead he wants a service center, if thats actually where he is going to, and not just a regular store front, to fix it for him.
Service centers (in store) have the ability to fix stuff, and generally they do repairs on stuff that is warrantied thru the manufacturer. Key word is Warranty, ie manufacturers defect.
PHYSICAL Damage, ie broken glass, lcd, water damage, are not covered by this and must be dealt with thru insurance provided by Asurioun.
Bottom line is if the screen is broken in the wireless industry thats considered Physical Damage and not covered by any warranty. Not covered by any instore repair or exchange.
This is coverd thru the insurance agency via replacement thru the mail and a deductible.
---------- Post added at 09:47 AM ---------- Previous post was at 09:42 AM ----------
Gillw202 said:
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
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Actually let me get some clarification.
The digitizer is the unseen part of the Glass that responds to touch.
Is the Glass broken or intact?
If the glass is intact, and your device is not responsive to touch, and has no liquid or physical damge then yes the service center should repair/replace that device in house.
If the GLASS is broken, that then suggests physical damage. Regardless of the digitizer working or not, if the glass is broken they arent obligated to fix it. That now falls under Physical Damage / Customer abuse, voids all warranty, and is up to you to use Asurion / File the insurance claim, pay a deductible and get a replacement.
thats crazy that its broken... Had a similar problem on my OG EVO, however Asurion upgraded me to the 3D, so the 100$ deductable was worth it (for me)...
I wonder if you paying a repair center to fix it, would be less than 100$?
Yeah, it's pretty universal for every carrier (I'm actually a tech in a Sprint service center right now, but I've worked for others).
If it stops working but there's no actual damage to it (cracks, liquid, etc) it's considered a failure. With Sprint specifically, if you have the $4 or $8 plan it's a free replacement or repair. If you don't, it's $35 or you can go through the manufacturer if it's still under their warranty. Other carriers will usually have a replacement through the mail program. With those, if you send them back a phone that's been damaged as opposed to failed, they'll ship it back and bill you the full price of the replacement.
If the phone's been damaged (or lost) that's a different story. As far as I know, every carrier uses Asurion, and that's a $50 or $100 deductible depending on the phone. The analogy would be car insurance - if your car breaks when it's under the warranty, they fix it free. If you crash your car, you pay a deductible to get it fixed.
Since screens don't ordinarily crack on their own, that's considered user damage and you have to pay for it.
And incidentally, if it had failed but not been damaged, they would have still had to order you a refurbished replacement (for free) since Sprint isn't shipping out digitizers.
Stuff like this sucks I have a 2 week old $1100 Toshiba laptop that the main board took a dump and the lcd and no one will do anything about it. It's one big brick
Sent from my PG86100 using XDA App
bryce850 said:
Stuff like this sucks I have a 2 week old $1100 Toshiba laptop that the main board took a dump and the lcd and no one will do anything about it. It's one big brick
Sent from my PG86100 using XDA App
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You might be able to find you mb online for a cheap price along with your lcd. The mother board and screen are easily replaced with the correct tools, patience,and a little nerve. I've done a few myself and the process isn't that time consuming either. If you can track down the parts for the right price I'd say give it a shot if your up to it. If not you can always sell the processor, ram and hd for parts or keep them as a backup. Just a thought and sorry for your loss. I had a laptop mb crash on me so I know its a frustrating ordeal.
Locked & Loaded
""shooter on Deck""
Don't listen to them, one time i broke the screen on my palm pixi(old phone which i had insurance on), went to the sprint store nearest to me they no can do, so i went to the one a little further away and they replaced it... it really depends on who you talk to.
Sometimes key thing is the way u talk. I find it they been stressed with the *****ing of other people. Be nice ask how is your day etc. Sometimes it works and they will go ahead and help as much they can. I have people try their hardest to help long after I given up.
Sent from my PG86100 using XDA App
My digitizer was malfunctioning and they replaced the screen. The glass was intact but wan't responsive most of the time. I didn't have to pay a dime. If you broke the screen, your probably out of luck and will have to pay the deductable to get it replaced. Or you can purchase a new screen and replace it yourself. I'm not sure if it's all you would need but they sell them on Amazon. I haven't posted enough here to give you the link.
I will agree it depends on the Sprint repair store you go to. The one right by me has an evo with a shattered screen, and the sign says "We can fix this". They are a corporate sprint store, and have always been really good with customer service.
yea the sprint store around here will fix it also but it cost 75 bucks to get it fixed just pay it u broke the screen thats what insurance is for you pay 100 dollar deductable so u dont have to pay 600 for a new phone call them tell them you lost it and then u will get to keep the old one and im sure you can find someone on craigslist that will give ya a little cash for the broken one prolly fix it themselves and flash to cricket
As mentioned, it depends on what store you go through and how you talk to people. I took my OG Evo to the Sprint service store because a piece of the case just broke for no reason and had them look at it, they took it back and put a new housing on it and told me that they are not suppose to repair physically damaged phones but they did me a favor.
If you don't want to pay $100 then get a Digitizer from ebay, a tool kit and do it yourself. You would be amazed what you can do on your own and save a buck.
erick1499 said:
Don't listen to them, one time i broke the screen on my palm pixi(old phone which i had insurance on), went to the sprint store nearest to me they no can do, so i went to the one a little further away and they replaced it... it really depends on who you talk to.
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This is very true with sprint. I have insurance and been in multiple stores for different issues. Once u find a certain store that does things the way u like, stick to that store. I have had probably 6 or 7 devices replaced(some of them the same model) and 2 upgrades done without ever paying a deductible. Some stores wouldn't do anything some would tell me I have to file with assuron, this tore looks at what I bring in and if is hardware problem takes care of me no questions asked. Hopefully they never change.
If ur ever trying to dispute something over the phone and someone isn't telling u what u want to hear, hang up and call back u will probably get another call center with different beliefs. I've had people knock 75 dollars off bills for some bs the kids did right after other people tell me there is absolutely nothing that can be done
Sent from my PG86100 using XDA App
Not sure what you mean by 'broke"? The glass is broke, or it doesn't work properly broke? Yes if the glass is broken that they say they wont replace it. If it doesn't work properly then that is covered under your 1 year warranty by HTC.
Now if the glass is broke how do you expect them no believe that you didn't drop it? How many people do think show up/call with broken screens and say it just broke? Now with that said I have seen them break on airplanes.
Use your insurance or go to a store and be really nice.
So my wife dropped her Rezound and the screen cracked. We do have the insurance through Verizon and figured I'd check here before calling Verizon since I need to know how to play this and get a replacement. Will they replace my phone or will they only replace it if our phonse is lost or stolen? Does anyone know how much it costs to get a replacement.
Sent from my GT-P5113 using xda premium
With a cracked screen it will cost $99 to replace. If it was a defect with the phone it would of been free. Kinda sucks but its better then shelling out $200+ for a new phone cause of the insurance. This is from personal experience with my own rezound.
seems pretty lame since that's about what it would cost me without the insurance.
Sent from my GT-P5113 using xda premium
If the picture isn't distorted and your glass is simply cracked, just get a Rezound LCD Digitizer with tools from amazon or ebay and some 3M 2mm digitizer tape. It'll only cost you 30 bucks to repair your screen, and you can choose between getting a verizon branded or unbranded digitizer while you're at it.
rickyray9 said:
If the picture isn't distorted and your glass is simply cracked, just get a Rezound LCD Digitizer with tools from amazon or ebay and some 3M 2mm digitizer tape. It'll only cost you 30 bucks to repair your screen, and you can choose between getting a verizon branded or unbranded digitizer while you're at it.
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ugh, i tried this..only do this if you know what you're doing...i sure as hell didn't, and there's NO repair how to video out there about how to re-assemble the screen..they all convieniently skip that part. i ddin't even know i had to buy new adhesive since nobody said anyhting about that...
in the end, i have a screen with smudges on the LCD from the adhesive i had to pick at, since it was clearly visible underneath the digitzer, and then of course there's dust all over the place because it's impossible NOT to get dust under there, and the ribbon cable is peaking through the top, and i'm sure there's gonna be screen lift at some point. oh, and my bezel is def warped and bent out on the left side from prying with that stupid safe pry tool to get the digitzer out....clearly it isn't so safe!
oh and not to mention that my menu button doesn't fully light up anymore like the rest of them, because apparently you hvae to get teh LED's on there JUST RIGHT for them to light correctly.
yeah it cost $30, but it was a gift to my brothers wife until she can upgrade in a year...sure, she doesn't notice any of that, and it's a huge upgrade from her fascinate, but my brother and i sure do. we both did it together, and if me, someone who tinkers with electronics all the time, and him, a mechanical engineer, can't get it perfect, i'd say to just get the insurance replacement lol i would have, def, especially if you're as picky as me.....
Me doing it myself is probably not going to happen.
Sent from my GT-P5113 using xda premium
$99 later and a new rezound in hand.
Next question!
If I got a lemon, do I just deal with Assurian or can I get a replacement thru Verizon? On the screen when I got the phone it said 1 year Assurian warranty. Do I cancel my $7 a month insurance?
Thanks for the insight if anyone has experience beyond my point so far.
Currently not being productive on my S3.
txkorm said:
$99 later and a new rezound in hand.
Next question!
If I got a lemon, do I just deal with Assurian or can I get a replacement thru Verizon? On the screen when I got the phone it said 1 year Assurian warranty. Do I cancel my $7 a month insurance?
Thanks for the insight if anyone has experience beyond my point so far.
Currently not being productive on my S3.
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no i think you need to keep asurion to get it replaced warranty wise through asurion. and yeah, you call verizon, but asurion is who warranty replaces it
I wish I could find a way to get another S3 but if she dropped the Rezound, the S3 would have no chance of survival.
Currently not being productive on my S3.
It looks like the best screen price is 89$ shipped and can be done in 30-40 min with a blow dryer/heatgun to separate LCD from the bezel.
However, what is the cost of sending it to Texas for LG to replace it including screen cost? They refuse to provide a quote overthe phone, and I don't want a crazy quote of 250$ once they receive it.
Or does anyone have any repair shops they have use with a reasonable LCD replacement cost for the E970?
aydn said:
It looks like the best screen price is 89$ shipped and can be done in 30-40 min with a blow dryer/heatgun to separate LCD from the bezel.
However, what is the cost of sending it to Texas for LG to replace it including screen cost? They refuse to provide a quote overthe phone, and I don't want a crazy quote of 250$ once they receive it.
Or does anyone have any repair shops they have use with a reasonable LCD replacement cost for the E970?
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Evolutionmods said:
it wont be a big deal to do it. when using a heat gun you have to be carefull. to much heat can wreck the LCD if thats not cracked along with the tsp (touch screen) im a tech at sprint and we are not aloud to take apart LTE device(sucks) but when you use the heat gun to take off the cracked screen you will either have to re-heat the adhesive thats still in there or find some new adhesive to apply. when you are using the heat gun start at the lower setting on heat. if it does not have the setting to do that either take your time in quick passes or use a blow dryer. if you need any other help send me a pm and ill try to get you going again. i would compare the part price vs. using insurance and paying the 150.00 if you have tep.
if you dont have tep. get ahold of me and ill get you a work around for your situation.
also if the cracks are less than 2 of them and less then 1" a piece they can replace it - cheers!
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**** didnt see i wandered over to att forum. any ways just get ahold of me and ill get you my gtalk.
So my wife's brand new G was in the stroller today on a walk with the baby and when the stroller got closed up it fell out onto concrete from like 1-2 feet max. Go figure, the screen now has a giant crack diagonally across it and most of the screen no longer functions, and whats worse is it's the bottom part, making it un-usable. Arrgghhhh. Anyway, she literally just got it and hadn't gotten around to getting a case. We can still get the insurance but the deductible is $200 that we do not even come close to having.
My question is, does anyone have any suggestions? Anyone have any experience replacing the screen on this thing? I saw a tear down guide to open it up, but no idea on what to do with the screen. Anyone know of someone that replaces a screen and how much that would cost? Anyone have any other advice or a suggestion on what we can do to minimize cost as much as possible? I finally got her to switch from iphone land once hers broke, so im determined to try and make android work if at all possible.
Thanks in advance all, i appreciate any help or adivice.
Good luck, man. I'm not aware of any reasonably priced screens and digitizers. You'd have to replace them both because A) they're glued together and B) they're both broken. Hopefully a good ebay seller has popped up since the last time someone tried to replace their screen. If you live in or near a big enough city you can probably find a cellphone shop that can fix it for less than the insurance deductible, if they can get the parts.
Sent via LG E970 SlickROM v6
Something Creative said:
So my wife's brand new G was in the stroller today on a walk with the baby and when the stroller got closed up it fell out onto concrete from like 1-2 feet max. Go figure, the screen now has a giant crack diagonally across it and most of the screen no longer functions, and whats worse is it's the bottom part, making it un-usable. Arrgghhhh. Anyway, she literally just got it and hadn't gotten around to getting a case. We can still get the insurance but the deductible is $200 that we do not even come close to having.
My question is, does anyone have any suggestions? Anyone have any experience replacing the screen on this thing? I saw a tear down guide to open it up, but no idea on what to do with the screen. Anyone know of someone that replaces a screen and how much that would cost? Anyone have any other advice or a suggestion on what we can do to minimize cost as much as possible? I finally got her to switch from iphone land once hers broke, so im determined to try and make android work if at all possible.
Thanks in advance all, i appreciate any help or adivice.
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Try calling these guys. Maybe one in your area if you look at cities at bottom of page
http://www.ubreakifix.com/lg-repair/lg-optimus-g-repair
Thanks for the responses guys. Looks like it would be around 165-180 to get the stupid thing fixed and 200 to get a new one. Thinking of getting a new one for the 200 and selling it as i think i could get 300-350 for it, then using the difference to get something else. ****ty, but that's life. Thanks again for taking the time to respond and offer suggestions.
Something Creative said:
So my wife's brand new G was in the stroller today on a walk with the baby and when the stroller got closed up it fell out onto concrete from like 1-2 feet max. Go figure, the screen now has a giant crack diagonally across it and most of the screen no longer functions, and whats worse is it's the bottom part, making it un-usable. Arrgghhhh. Anyway, she literally just got it and hadn't gotten around to getting a case. We can still get the insurance but the deductible is $200 that we do not even come close to having.
My question is, does anyone have any suggestions? Anyone have any experience replacing the screen on this thing? I saw a tear down guide to open it up, but no idea on what to do with the screen. Anyone know of someone that replaces a screen and how much that would cost? Anyone have any other advice or a suggestion on what we can do to minimize cost as much as possible? I finally got her to switch from iphone land once hers broke, so im determined to try and make android work if at all possible.
Thanks in advance all, i appreciate any help or adivice.
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I'd look into a square trade warranty, that's what I have and the same thing happened to mine. Its $99 for the insurance and the deductible is only $25. They'll either send you a new phone or pay for repair. They sent me a brand new one from amazon and I got 2 days after filing the claim.
Also when you make an insurance claim through AT&T they want the broken phone back
I checked out Square Trade this morning and it looks like the deductible is now 100 and you either have to do a two year deal at 7 per month or 125 for the two years, so it would end up being more expensive than just dealing with the ATT option, not factoring in the warranty over the two years.
@gunnyman- Wouldn't every warranty option make you give them the broken phone? Seems like if not, you would be able to just file fake claims as often as they permit them and repeatedly sell a new product for a gain.
Something Creative said:
I checked out Square Trade this morning and it looks like the deductible is now 100 and you either have to do a two year deal at 7 per month or 125 for the two years, so it would end up being more expensive than just dealing with the ATT option, not factoring in the warranty over the two years.
@gunnyman- Wouldn't every warranty option make you give them the broken phone? Seems like if not, you would be able to just file fake claims as often as they permit them and repeatedly sell a new product for a gain.
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Yes of course I was half asleep when I read what you wrote about selling a phone. I read it as selling the broken one.
I got a screen off ebay for 86.77 with free shipping, I was gonna put a link but I dont have enough posts here on xda but if you copy and paste the following in ebay it should be the first listing you see:
New ASSEMBLY LCD Display Screen+Touch Screen Digitizer For LG Optimus G E970
It did take a couple of weeks to get to me being it's from china. I must say that I was pleasantly suprised with the quality of the screen :laugh: (at least the one I got) with the added bonus of it not having the lg logo. The guy that did the teardown post said it looked hard to take of the screen but it's actually not, just pop off the two ribbon connectors (one is for the digitizer, the other is for the LCD) then you just have to do some prying on the screen since its glued on, and once you get it off you pull the two connector through this slot that they have to pass through. Once you get it out you'll see how easy it is to put the new one on. And instead of glue I just used two sided tape around the edges of the screen. Been using it for two weeks with no problems. Hope this helps.
*EDIT* Forgot a step, you should heat up the broken screen with a blow dryer or heat gun to soften the glue before prying it off, It shouldn't be so hot that it's hard to handle though.
Something Creative said:
I checked out Square Trade this morning and it looks like the deductible is now 100 and you either have to do a two year deal at 7 per month or 125 for the two years, so it would end up being more expensive than just dealing with the ATT option, not factoring in the warranty over the two years.
@gunnyman- Wouldn't every warranty option make you give them the broken phone? Seems like if not, you would be able to just file fake claims as often as they permit them and repeatedly sell a new product for a gain.
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Damn, that sucks. Glad i got it when i did then. Sorry about your wifes OG though, hope everything works out.
Something Creative said:
I checked out Square Trade this morning and it looks like the deductible is now 100 and you either have to do a two year deal at 7 per month or 125 for the two years, so it would end up being more expensive than just dealing with the ATT option, not factoring in the warranty over the two years.
@gunnyman- Wouldn't every warranty option make you give them the broken phone? Seems like if not, you would be able to just file fake claims as often as they permit them and repeatedly sell a new product for a gain.
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Got a random code off google and it was $95 for 2 years with a $99 deductible ($194 total for 1 claim over 2 years).
Better than att $7/mo plus $199 per claim ($369 total for 1 claim over 2 years)
I dropped my tablet and cracked the glass on the display. Besides the crack in the outer glass, the display and touch input both work just fine.
I've noticed replacement glass on Amazon for about twenty bucks. A local repair place says that doesn't do the job; the display needs to go to a place that can refurbish the display and laminate new glass, at a cost of about $175 USD, with another $110 for the shop to remove and replace the display.
Is this legit? If it really is that complicated, does anybody know of a reliable shop that will just do the whole job my mail, hopefully for less money?
Thanks.
rlmesq said:
I dropped my tablet and cracked the glass on the display. Besides the crack in the outer glass, the display and touch input both work just fine.
I've noticed replacement glass on Amazon for about twenty bucks. A local repair place says that doesn't do the job; the display needs to go to a place that can refurbish the display and laminate new glass, at a cost of about $175 USD, with another $110 for the shop to remove and replace the display.
Is this legit? If it really is that complicated, does anybody know of a reliable shop that will just do the whole job my mail, hopefully for less money?
Thanks.
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Your better of selling the tablet and taking the hit and pick up a new one, as it's a huge job replacing the glass only!
Also, the screens alone are £300+ and you can't get any local shop to replace the glass only, as you need specialist tools it's no small task but if you’re looking to repair it, the quote you been quoted is pretty fair!
I know it’s too late but why on earth didn’t you purchase a case for your tablet? I’ve got the supcase on my Tab S6 LTE amount of times mine has gone flying across the room I would have had a shattered display and shattered rear glass but thanks to the case not a mark or crack!
N1NJATH3ORY said:
Your better of selling the tablet and taking the hit and pick up a new one, as it's a huge job replacing the glass only!
Also, the screens alone are £300+ and you can't get any local shop to replace the glass only, as you need specialist tools it's no small task but if you’re looking to repair it, the quote you been quoted is pretty fair!
I know it’s too late but why on earth didn’t you purchase a case for your tablet? I’ve got the supcase on my Tab S6 LTE amount of times mine has gone flying across the room I would have had a shattered display and shattered rear glass but thanks to the case not a mark or crack!
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I have a case. It was a hard drop.
Sent from my SM-T867U using Tapatalk
Sorry for you. In case it is only a single crack - have you thought of only putting a protective glass above it? That way it is sealed and might be less visible. Maybe you want to share a picture.
corwin_amber said:
Sorry for you. In case it is only a single crack - have you thought of only putting a protective glass above it? That way it is sealed and might be less visible. Maybe you want to share a picture.
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The crack is almost invisible and I can't even feel it, but it's annoying that it happened. A local repair shop is sending the screen in for refurbishing when they have several orders lined up.
Sent from my SM-T867U using Tapatalk
UPDATE: Sending it directly to Samsung turned out to be the best option. It was a total of $280, including an upgrade to two day shipping.
I dropped it off at UPS on Friday, it was received on Tuesday, and I got a notice that the repair was completed today (Thursday, Christmas Eve). Even with holiday delays, I should have it early next week.
At that rate, it's about the same price as a year of carrier insurance + deductible.