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So I am on my second battery right now. The first one just decided it shouldnt turn on. I could plug the charger in and the notification light wouldnt turn on, pull the battery and it would. Well, now my second battery is doing the samething. I had left it on the charger while I was outside doing stuff, came in in the afternoon, dead phone. Pulled and replaced battery a few times, phone still wouldnt turn on. Then I plugged in the charger and no notification light would come on. So I finally pulled the battery and with the battery out I plugged in the charger and then the notification light would come on. What the hell is going on here?
Anyone else have these problems? Now I have to drive 30+ miles one way to my nearest Verizon store to replace this damn thing and I am not happy about this one bit. Anyone on here have any suggestions for me?
remmy5r said:
So I am on my second battery right now. The first one just decided it shouldnt turn on. I could plug the charger in and the notification light wouldnt turn on, pull the battery and it would. Well, now my second battery is doing the samething. I had left it on the charger while I was outside doing stuff, came in in the afternoon, dead phone. Pulled and replaced battery a few times, phone still wouldnt turn on. Then I plugged in the charger and no notification light would come on. So I finally pulled the battery and with the battery out I plugged in the charger and then the notification light would come on. What the hell is going on here?
Anyone else have these problems? Now I have to drive 30+ miles one way to my nearest Verizon store to replace this damn thing and I am not happy about this one bit. Anyone on here have any suggestions for me?
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Click to collapse
If you bought it from Verizon and not second hand, then you have 1 year warranty. I suggest you call Verizon's customer service and speak with them and get a replacement sent. I've done this multiple times with just about every phone I've had. 1800-922-0804 is what I dial. to get to them, press 0, then press 0 again, and it will ask for your account password, then a rep will get on the phone.
best of luck.
If the phone is older than 30 days, or maybe it's 14 now with Verizon, they give you a refurbished phone, if you are over that period and went to the store I'm pretty positives all they would do is order you the replacement refurb phone. 30+ miles each way is a hike, save the gas money
remmy5r said:
So I am on my second battery right now. The first one just decided it shouldnt turn on. I could plug the charger in and the notification light wouldnt turn on, pull the battery and it would. Well, now my second battery is doing the samething. I had left it on the charger while I was outside doing stuff, came in in the afternoon, dead phone. Pulled and replaced battery a few times, phone still wouldnt turn on. Then I plugged in the charger and no notification light would come on. So I finally pulled the battery and with the battery out I plugged in the charger and then the notification light would come on. What the hell is going on here?
Anyone else have these problems? Now I have to drive 30+ miles one way to my nearest Verizon store to replace this damn thing and I am not happy about this one bit. Anyone on here have any suggestions for me?
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Click to collapse
Just had my Rezound battery die last night. It was freezing outside and my battery was at 1%. The screen just went blank. When I got home, plugged in the charger. The notification led came on for 3 seconds then went back off again. Tried several chargers I had and pulling the battery and plugging it in.
Weird.
Verizon has the 14 day return/exchange policy now. I was at 12 days so I just went in and they replaced the battery with a brand new one from a Rezound box. I assume they will send that unit back RMA. My phone works now.
You're not the only person having battery death issues. Not sure why this is a problem on the Rezound. I recently purchased an extended battery ironically. It will be arriving tomorrow.
Here's to hoping that it won't die. I should buy some spares just in case. Make sure you call customer service and report the issue. It is tracked.
I was also having an issue charging from a dead battery (would charge just fine otherwise). The charging indicator would not stay lit, but after giving it 10 minutes or so, repeated attempts to power on would eventually work and then it would charge normally.
Had this happen several times and then reflashed the stock image. Seems to be working as it should now. However, when I got my phone it had a dead battery it wouldn't charge. So we'll see what happens.
Note: was running Senseless 1.0 and de-bloated. Stock rom kernel. If it matters....I probably didn't get a clean install when doing it all.
Rezound has a known issue that if the battery dies to far you'll need something else to charge the battery. Some people have used their old thunderbolts to give it a pre charge, buy the stand alone charger from Verizon. Or just don't let your phone discharge tthat far.
Sent from my ADR6425LVW using XDA App
nosympathy said:
Rezound has a known issue that if the battery dies to far you'll need something else to charge the battery. Some people have used their old thunderbolts to give it a pre charge, buy the stand alone charger from Verizon. Or just don't let your phone discharge tthat far.
Sent from my ADR6425LVW using XDA App
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Click to collapse
Good to know - is that all or most Rezounds? Because I wonder if I should swap mine while I still can.
Like I said, I was having that issue and after flashing the stock RUU (updated one, .6) my phone is charging a dead battery just fine (2 for 2 so far, fingers crossed).
Actually brand new in the store mine had a dead battery and it would not charge, so they gave me a new battery. Perhaps there was a fix in that updated RUU. It's just a suggestion - after I confirm this works consistently I'll see what happens with some other roms.
Alternatively, it's also possible the stock RUU doesn't let you drain the battery as far as the roms do. I was able to power back on several times until it finally wouldn't (and no led flashing at that point), but now it charges from there.
Yea, I woke up one morning and my phone was deader than a door nail. Popped on the charger and no notification light, called Verizon to whine and prepared to stop by the store to get a replacment battery. However just for kicks I plug the phone back on the charger (ok my laptop) and after 1/2 hour the notification light popped back on and the battery started to charge. Now Prior I was having a high rate of discharged getting about 2 hours of use and 5 on standby (airplane on, WiFi and Data off) and still having the high rate of discharge. I started to investigate why the phone was getting hot and discharging so fast. Now I couldn't fine the culprit (I think WIFI was the cause) but I just did a factory reset, reloaded my rom and kernal and poof, everything return to normal including much longer discharge rates and I'm much happier now (Adult Beverages and household chemicals indigestation).
If you go to HTC's website it actually has a faq on this. Their response goes pretty much like this. If you drain your battery till the phone shuts off, plug your phone in. It will flash the notification light then there will be no charging light. The light could take 20 minutes or more to turn on. I also had this problem like you guys but just put it on charge over night and it will be fine. Just don't kill it to 0 anymore.
Found the Quote: My phone won’t power on. What can I do? close
If your phone will not power on, your battery may be drained or not seated correctly.
Tips:
If the battery is completely dead, the phone will need to charge for a few minutes and then should power on once this happens. When plugging the phone into the charging, the notification light may not light up immediately as the battery is completely dead. Let it charge for about 20 minutes before trying to power on.
Make sure you are using the AC charger that was supplied with your phone
Sent from my Rezound using xda premium
battery discharges while plugged in and using it
ok, so this happened with the stock rom, and two other roms i had.
What would happen is if you plug the phone in, and use it, you would expect it to charge while you are using it. It did on my dinc. it actually discharges while you use it and it is plugged into the supplied charger.
This is not a good thing. I am wondering if anyone else is having a similar experience.
One interesting side note.
I installed rezrom recently, and after the initial install i didn't experience this problem and got a 24 hour charge out of the battery. Now on my second charge only lasted 7 hours, and i get that drain while plugged in again.
Are you using the stock charger or a different one? You might not be charging at 1amp.
Sent from my ADR6425LVW using xda premium
I am using the stock charger. I have two actually, one from my dinc, which also supply 1 amp of power
That's really crappy and definitely an issue they need to address. My Rezound sucks on the battery like a wine-o on a Friday night, but it's never gotten to the point of blacking out.
I am just interested to know if anyone else is experiencing this issue of it being plugged in and not charging when u surf the net, but actually discharges.
The whole issue of it not powering up for 15 minutes after it dies is a bunch of crap too. my dinc does not do this, and god forbid that my phone dies in an emergency situation and i need to get a hold of someone fast!
oh i forgot to add that i called VZW and complained about this, and they going to send a new battery. Something tells me this won't resolve this issue though
I have the official HTC 2750 battery and Its been good except 2 mornings I woke up to an unresponsive phone with no charge notification after plugging it in.. Pulling the battery and reinstalling let me start the phone up. I have had this phone/battery combo for 2 weeks.. should I try to get a replacement battery or is this normal. There have been two different answers here and I want to do the right thing here...
Sent from my Xoom using xda premium
UgXvibe said:
I have the official HTC 2750 battery and Its been good except 2 mornings I woke up to an unresponsive phone with no charge notification after plugging it in.. Pulling the battery and reinstalling let me start the phone up. I have had this phone/battery combo for 2 weeks.. should I try to get a replacement battery or is this normal. There have been two different answers here and I want to do the right thing here...
Sent from my Xoom using xda premium
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Click to collapse
So you are saying the phone died, then refused to charge on the extended battery?
carm01 said:
So you are saying the phone died, then refused to charge on the extended battery?
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Click to collapse
Yes, exactly. Not sure if it was entirely discharged. I'll leave it off the charger tonight and see if it does it again by morning. I'll let you know battery % once I get it booted.
Sent from my ADR6425LVW using xda premium
From the beginning, phone was on charger, charging then came back later (phone still on charger) no led, nothing, phone wouldnt turn on.
If this device has gets completely drained, it is painful to recover. You will have to try possibly 100 times various chargers, removing the battery etc.
The screen stayed black with an occasional light, but wouldn't power on at all.
It finally worked but you really have to be tenacious.
2 batteries 1 smirk.
edit--
i'd still be messed in this case, unless one also had the standalone charger...
now i'm terrified of letting the battery drain!
Knock on wood...but I've never had this problem.
Sent from my ADR6425LVW using xda premium
u just have to let the led blinking light turn solid then give it a go and it should be good to go
Yeah I never had this problem and my phone has died several times. I just let the blinking light go solid and turn it back on. I did notice that my old LG chargers are a bit finicky with this phone though.
i though this happened to mine too. my phone died, i plugged my charger in but nothing happened. eventually the orange light came on, it just takes a while.
Thank you for something we already have threads on...search is your best friend...
Sent from my ADR6425LVW using XDA App
I have a standalone charger but it only charges to 97%. I hope it's not messing up my batteries.
Sent from my HTC Rezound
Just let it sit on the charger for a few minutes.
The light will blink for a while, but it will still charge. If after 10 minutes the LED is still blinking, unplug the charger and plug it back in.
Run mine dead at least once a week. Which should be common practice. Never a problem. You should definitely let it charge a while before expecting it to fire back up.
nosympathy said:
Thank you for something we already have threads on...search is your best friend...
Sent from my ADR6425LVW using XDA App
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Click to collapse
Don't be "that guy".
I exchanged my one-week-old phone yesterday because of this: my phone went dead overnight, so I plugged it in in the morning and got nothing (no lights or anything). I left it charging for about 20 minutes while I got ready for work and still got nothing. When I got to work, I stuck it on the charger again for about 3 hours, and still got nothing. I went to the nearest Verizon store to see what they could do about it, and they didn't even look at the phone, just replaced it.
Works for me, I guess.
Have had this happen twice now (with oem batteries). My problem was though, left them on the charger all day, then they wouldnt turn on or do anything.
sometimes i wonder if the people who said their phones never came back on, actually just freaked because it didn't turn RIGHT back on and frantically started plugging it into tons of chargers thinking all sorts of things could be wrong, when really nothing was.
I have never had a phone NOT come back on, and this is with 2 years of HTC phones (at least 2 dozen phones when you consider all the replacements for various things here and there) and not a single one has failed to charge back up.
not saying anyone is lying, but when something happens that were unfamiliar with, its easy to start getting freaked out.
Think about it, would a manufacturer make a device that has a high tendency to fully discharge, "break" should it actually discharge? Sounds a bit silly...
Ran mine sead before and recharged no problem. You just have to plug it in and wait. It's not gonna turn on immediately. Let it charge.
lithium630 said:
Don't be "that guy".
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Someone has to be that Guy...we don't need 30 threads on the same topic cause people are to lazy to see if someone figuired something out before them.
Sent from my ADR6425LVW using XDA App
nosympathy said:
Someone has to be that Guy...we don't need 30 threads on the same topic cause people are to lazy to see if someone figuired something out before them.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
In almost every thread on here, someone has to complain and tell the OP to search. There are thousands of threads to go through. Even after narrowing it down with a search they could still miss the answer to their question.
No, this is a problem I've had as well, twice in fact.
The first time my battery ran down from 99% to dead because I was unaware that it lost and was searching for a signal. I couldn't get it to turn on after hours and hours of charging. I finally took it into a Verizon store, and they used a different charger to get it turned back on.
It happened again last night. I was downloading something, the signal was lost, and the battery died prematurely. I used the stock charger to charge it overnight, but when I woke up this morning, the phone refused to turn on. I charged it with my HP Touchpad charger, and it came on about five minutes later.
The stock charger failed to revive the battery BOTH times.
So my solutions are, 1. don't let the battery die. But things happen and sometimes it's unavoidable. 2. If the battery dies and you can't get it charged after hours, try using a compatible charging cord from a different device to get it moving.
Things that are unavoidable happen, but I make darn sure my battery never dies 100% after something that happened with my Droid Charge.
It was custom ROMed and all tweaked out etc and I fell asleep one night when it only had about 10% left. It ran all night and was off in the morning.
When I plugged It in and started it up, every single app started force closing on me. This had never happened before and it was so bad the thing was totally unusable.
Luckily, I had made a nandroid BU the day before and restoring it fixed it.
No idea how true this is, but I've read a few other posts with people having this issue and they found that if you pop the back, pop the battery, plug in, insert battery and replace back. Then you let it sit for 20 or so minutes and it should start up again. Love to know if this resolves the issue for those having it though.
So I've been running CM9 nightlies on my phone for a for a while now and everything has been working great. I believe the last nightly I flashed was 5/12 or around there and I've had no problems with it so far until last night my battery was about to die. So I plugged it in to my computer to charge overnight. This morning when I woke up I noticed the phone was dead and was pretty warm to the touch. Now it won't turn on.
I have tried pulling out the battery and letting them both sit for about 30min but it still won't turn on. When I put the battery in and try turning it on the charging icon pops up for a second or 2 then goes away and sometimes it will flash on and off. I think it could be the battery because if I take the battery out and try going in to download mode it will turn on to the initial warning screen warning about flashing and what not. If i put the battery in at this point it immediately shuts off. I just don't know how it could go from working fine to not working at all overnight.
Anyone have any suggestions? The phone is only about 4 months old.
Use your wall charger to charge it.
Sent from my SGH-I777 using XDA
Sorry I should have added that to the original post, plugging directly into the wall is what I have been trying today and still no luck.
He means why in the world would u plug your phone into your computer to charge especially if it was almost dead. Next time i would just use the standard wall charger from the get go if you're looking to fully charge it.
Sent from my SGH-I777 using Tapatalk 2
Phalanx7621 said:
He means why in the world would u plug your phone into your computer to charge especially if it was almost dead. Next time i would just use the standard wall charger from the get go if you're looking to fully charge it.
Sent from my SGH-I777 using Tapatalk 2
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Click to collapse
Every phone that I have ever owned with a USB port I have charged through the USB port from a computer, and I have never once had an issue. When I plugged it in the battery symbol changed to charging so I didn't think anything of it. When I woke up it was dead.
Sledutah said:
Use your wall charger to charge it.
Sent from my SGH-I777 using XDA
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Click to collapse
^ This.. I mean yes you can use USB to charge, but USB isn't as reliable for everyday use...
I pulled the battery and then let it sit for about 30 min and then charged from the wall charger for about 30 minutes and it still will not even turn on.
Order a new battery off Amazon or something.
Will it power on with the battery in and the wall charger connected?
Sent from my SGH-I777 using Tapatalk
jdbeitz said:
Order a new battery off Amazon or something.
Will it power on with the battery in and the wall charger connected?
Sent from my SGH-I777 using Tapatalk
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Click to collapse
I'm thinking that's what I'm going to do. Might take it to Best Buy and see if they can check it since the phone is only 4 months old. Not holding my breath on that though.
Phone will not turn on with the battery in while plugged in to the wall charger. I can see the battery symbol with the little circle when I first plug it in but it goes away after a second or so. The only way I can get the phone to turn on is if I remove the battery, hold the volume buttons and plug the USB cable in while connected to a PC. This brings up the download mode warning screen asking to continue. If i put the battery in at this screen it shuts off. If I hit continue with the battery out if shuts off. I guess the only thing to do is try another battery.
Does it taste like chicken? If so, then its probably fried.
cicatriz63 said:
I'm thinking that's what I'm going to do. Might take it to Best Buy and see if they can check it since the phone is only 4 months old. Not holding my breath on that though.
Phone will not turn on with the battery in while plugged in to the wall charger. I can see the battery symbol with the little circle when I first plug it in but it goes away after a second or so. The only way I can get the phone to turn on is if I remove the battery, hold the volume buttons and plug the USB cable in while connected to a PC. This brings up the download mode warning screen asking to continue. If i put the battery in at this screen it shuts off. If I hit continue with the battery out if shuts off. I guess the only thing to do is try another battery.
Click to expand...
Click to collapse
Best buy is good with things under warranty, trust me.
Sent from my SGH-I777 using xda premium
cicatriz63 said:
I'm thinking that's what I'm going to do. Might take it to Best Buy and see if they can check it since the phone is only 4 months old. Not holding my breath on that though.
Phone will not turn on with the battery in while plugged in to the wall charger. I can see the battery symbol with the little circle when I first plug it in but it goes away after a second or so. The only way I can get the phone to turn on is if I remove the battery, hold the volume buttons and plug the USB cable in while connected to a PC. This brings up the download mode warning screen asking to continue. If i put the battery in at this screen it shuts off. If I hit continue with the battery out if shuts off. I guess the only thing to do is try another battery.
Click to expand...
Click to collapse
Replace the battery.
welp apparently it fixed itself. I just left the battery in it and let it sit powered off for the rest of the work day and when I was leaving work ready to head to Best Buy just out of curiousity I plugged it into my car charger and it magically turned on. Now the wall charger and USB charging are working as well. No clue what that was all about but works for me. Thanks for the replies guys.
Bah same thing is happening to me with my sgs2. It just keeps showing the battery charging screen then going off. Any ideas?
Sent from my Galaxy Nexus using xda premium
There is a thread on here with the fix..... I looked I cant find but it is here in the i777 section try to search it maybe Q&A. I Was thinking that person would come in here and link you... I will try again the fix is here!!! Hold tight
Sent from my GT-P3113 using XDA
---------- Post added at 08:46 AM ---------- Previous post was at 08:32 AM ----------
This is not the one but the last post has a fix. #8
http://forum.xda-developers.com/showthread.php?t=1653818&highlight=battery+wont+charge
cicatriz63 said:
I pulled the battery and then let it sit for about 30 min and then charged from the wall charger for about 30 minutes and it still will not even turn on.
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Click to collapse
Your battery should be dead. My dad had exactly the same experience as you did. Try calling att for a new battery if the phone still in warranty.
USB charging is just unreliable: different motherboards may even supply slightly different voltages. Although it doesn't make a difference in normal use, adding a near empty battery to the equation complicates things.
Sent from my SGH-I777 using XDA
Ok first off im on a verizon galaxy with the S4, but the forums are being mismanaged atm so I thought you int'l guys could give me some insight :fingers-crossed:
Anyway, Had the phone for a couple weeks, noticed that sometimes (like my previous Droids) it would overheat here or there. I was playing a game for a good while, maybe almost an hour, phone was a bit warm, next thing I know screen goes black. No buttons will revive it AND it goes into some vibrate mode. The phone vibrates probably a good 5 times. Maybe this is a vibrate sequence telling me my phone just melted? lol..
Ive let it sit and cool, and still no go. Every time I hold the power button I just get one little vibrate from it. Ive tried letting it charge for a bit (no screen comes on telling me its charging). pulling the battery.
My only option is to go to verizon and get a new one I suppose.. Anyone heard of this happening or know what that vibrate sequence meant?
socalwrx said:
Ok first off im on a verizon galaxy with the S4, but the forums are being mismanaged atm so I thought you int'l guys could give me some insight :fingers-crossed:
Anyway, Had the phone for a couple weeks, noticed that sometimes (like my previous Droids) it would overheat here or there. I was playing a game for a good while, maybe almost an hour, phone was a bit warm, next thing I know screen goes black. No buttons will revive it AND it goes into some vibrate mode. The phone vibrates probably a good 5 times. Maybe this is a vibrate sequence telling me my phone just melted? lol..
Ive let it sit and cool, and still no go. Every time I hold the power button I just get one little vibrate from it. Ive tried letting it charge for a bit (no screen comes on telling me its charging). pulling the battery.
My only option is to go to verizon and get a new one I suppose.. Anyone heard of this happening or know what that vibrate sequence meant?
Click to expand...
Click to collapse
See what happens if you pull the battery, wait for a few minutes. Reboot in recovery, wipe data/factory reset and cache and then reboot.
annddd.. Im a retard. lol. I was using my wireless headphone microusb charger which was well underrated, causing the phone to discharge as I used it -__-
And I guess the phone/battery didnt adjust to tell me it was discharging
socalwrx said:
annddd.. Im a retard. lol. I was using my wireless headphone microusb charger which was well underrated, causing the phone to discharge as I used it -__-
And I guess the phone/battery didnt adjust to tell me it was discharging
Click to expand...
Click to collapse
Hahaha, I've had that happen to me when charging on pc usb, was pretty surprised i could get it to discharge faster than my pc was pumping 475 into it.
Sent from my tricked out AOKP GT-I9300
Battery
I think it means ur battery is dead. In this case even trying to charge the phone will not work because u still need a little powe in the battery to start the phone and kick-start the charging process. only option you have is to get another battery or use one of them external battery chargers and see.
I've never had it happen on the S3 but a couple of times on the S1.
If they've not changed that, then it's sufficient to just let the phone lie there for half an hour with the charger plugged in and it will become bootable.
No need to swap the battery
Sent from my GT-I9300 using xda premium
Manar Aleryani said:
I think it means ur battery is dead. In this case even trying to charge the phone will not work because u still need a little powe in the battery to start the phone and kick-start the charging process. only option you have is to get another battery or use one of them external battery chargers and see.
Click to expand...
Click to collapse
In most cases the battery is not really dead, there are special chargers that have the ability to revive such batteries. I'm not too good with that stuff but somehow when the voltage drops too low the internal electronic in the battery which controls part of the charging process is somewhat shut down. These chargers I was talking about have the ability to power these internals back up and so get the usual battery charging process running again.
I'm not sure but for all I know this can save batteries but those batteries will most likely have reduced capacity.
Hope this helps!
For yours or anyones info: i have been using the s3 the last couple of days in 110 degrees ( Vegas area) for hours while navigating, charging and on full brightness, on the dashboard in the sun. No sweat from the phone
Sent from my GT-I9300 using xda app-developers app
Reset your phone
If you can't found any error, Reset your phone. If not your hardware faulty,phone will ok
I had a low battery and had been using my phone at work. I thought I had about 10% left, but looked at my phone and it was off. No, problem I have a usb cord and plug into my work computer to charge it, but no luck. The charging display doesn't come on at all. So, I tried using the same cord with the ad adapter, but same thing. When I first tried it it looked like it was trying to load up, but froze up on the first screen that comes on. So, I pulled the battery, but I am getting absolutely nothing so far. It has been on the charger for about 30 minutes now. What gives? I think I am within my 14 day period at Best buy, maybe it's a battery or phone issue. Of all the days and times it had to be today when I have plans after work, but looks like I have a date with Best Buy instead now. any ideas?
Well that was disappointing. Thankfully it was replaced without a problem. I wonder if it was from the battery dying. I tested the old battery and it powered the new one. Not sure what happened or if that's a first. I hate I lost everything on it.
Sent from my SM-N900P using xda app-developers app
Jbroad572 said:
I had a low battery and had been using my phone at work. I thought I had about 10% left, but looked at my phone and it was off. No, problem I have a usb cord and plug into my work computer to charge it, but no luck. The charging display doesn't come on at all. So, I tried using the same cord with the ad adapter, but same thing. When I first tried it it looked like it was trying to load up, but froze up on the first screen that comes on. So, I pulled the battery, but I am getting absolutely nothing so far. It has been on the charger for about 30 minutes now. What gives? I think I am within my 14 day period at Best buy, maybe it's a battery or phone issue. Of all the days and times it had to be today when I have plans after work, but looks like I have a date with Best Buy instead now. any ideas?
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Click to collapse
Wow that sucks. I've let my battery die or twice since I've had it. Don't think I'll be taking that Chance again lol
Sent from my SM-N900P using xda app-developers app
phyba said:
Wow that sucks. I've let my battery die or twice since I've had it. Don't think I'll be taking that Chance again lol
Sent from my SM-N900P using xda app-developers app
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Click to collapse
Mine also accidentally made it to 0 once with no issues. Guess I'll also be a little more careful just in case.
Sorry for your loss.
That sucks
Sent from my SM-N900P using Tapatalk
I remember on my NOTE 2 once my battery died while driving. I tried to plug in my car charger and power it back up but I guess the charger wasn't providing enough juice so I let it charge for like 20 minutes and the phone powered up.
Point is if the battery is totally dead it has to charge for a bit before you can power on the phone...even with a wall charger.