Call today went like this:
Clerk "Thank you for calling vz wireless this is Jim how can I help you?"
Me "I was wondering if you have the galaxy note 2 in stock".
Clerk. "That phone hasn't been released yet"
Me. "Yes, I know, but do you have them in stock?"
Clerk. "Well we will when it gets released"
Me. " I was under the impression it was getting released tomorrow"
Clerk. "Yeah, and?"
Me. "You have been very useless". Click
Why can't they just say, we have x number, or we won't have them until tomorrow, or something other than I don't feel like giving you any info.
"You have been very useless"
Irony :screwy:
Sent from my SGH-T889 using Tapatalk 2
georgepink said:
Call today went like this:
Clerk "Thank you for calling vz wireless this is Jim how can I help you?"
Me "I was wondering if you have the galaxy note 2 in stock".
Clerk. "That phone hasn't been released yet"
Me. "Yes, I know, but do you have them in stock?"
Clerk. "Well we will when it gets released"
Me. " I was under the impression it was getting released tomorrow"
Clerk. "Yeah, and?"
Me. "You have been very useless". Click
Why can't they just say, we have x number, or we won't have them until tomorrow, or something other than I don't feel like giving you any info.
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Click to collapse
Hope you didn't use your VZW account to call them. They note all those accounts and probably will just give you a harder time in the future.
Way to be a *$(@.
kimdoocheol said:
Hope you didn't use your VZW account to call them. They note all those accounts and probably will just give you a harder time in the future.
Way to be a *$(@.
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No called from work phone, f em anyway. I'm not a dik, I'm a customer that simply wanted info. Is that too much to ask?
Depends on who you get. He prolly just browsing all the poop talk about verizon while you called
Sent from my VS840 4G using xda premium
georgepink said:
No called from work phone, f em anyway. I'm not a dik, I'm a customer that simply wanted info. Is that too much to ask?
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I don't like VZW anyways, but the reps you talk to aren't in control of these things. Talk to a supervisor, manager, etc... This isn't really the right way to get what we want.
You may think you are sticking it to VZW, but you are basically just being an @$$ to a person who deals with people asking dumb questions.
Having worked as a technical support professional in the past (although for TomTom GPS, not Verizon), I can say that you were more or less just being an asshole to someone who has to deal with that **** all day long.
kimdoocheol said:
I don't like VZW anyways, but the reps you talk to aren't in control of these things. Talk to a supervisor, manager, etc... This isn't really the right way to get what we want.
Kinda my problem, I didn't want him to sell it early, just confirm or deny that they had them
You may think you are sticking it to VZW, but you are basically just being an @$$ to a person who deals with people asking
dumb questions.
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Wow didn't know "do you have a product in stock" was a STUPID question, oh and nowhere was I trying to stick it to vz or anyone else.
Nit3mare said:
Having worked as a technical support professional in the past (although for TomTom GPS, not Verizon), I can say that you were more or less just being an asshole to someone who has to deal with that **** all day long.
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Click to collapse
Again is it in stock, not such an ass hole or stupid question. And having worked tech support for 20 years some of them with Verizon, I have heard stupid ass hole questions. Not is it in stock, though.
Yeesh you guys read way too much into a fricken phone call
georgepink said:
Wow didn't know "do you have a product in stock" was a STUPID question, oh and nowhere was I trying to stick it to vz or anyone else.
Again is it in stock, not such an ass hole or stupid question. And having worked tech support for 20 years some of them with Verizon, I have heard stupid ass hole questions. Not is it in stock, though.
Yeesh you guys read way too much into a fricken phone call
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you seem to forget is supervisor A says they can't answer that question, then they can't answer that question.
Perhaps you should have asked it in a way that could be answered, such as "will the phone be available when th doors open tomorrow"
Nevermind
georgepink said:
Call today went like this:
Clerk "Thank you for calling vz wireless this is Jim how can I help you?"
Me "I was wondering if you have the galaxy note 2 in stock".
Clerk. "That phone hasn't been released yet"
Me. "Yes, I know, but do you have them in stock?"
Clerk. "Well we will when it gets released"
Me. " I was under the impression it was getting released tomorrow"
Clerk. "Yeah, and?"
Me. "You have been very useless". Click
Why can't they just say, we have x number, or we won't have them until tomorrow, or something other than I don't feel like giving you any info.
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Click to collapse
so what was the purpose of the call? You know they have them in stock as it it being released tomorrow...... What outcome did you expect?
A CSR rep on the phone probably does not get inventory updates anyway...... You know as much as they do by watching the product release dates. You knew that answer to your own question before you asked. Then bagging about being an [email protected]@ on this forum....what was the expected outcome? Most of us have done some kind of phone support and we have no empathy for people that just want to call and find something to complain about....
I called and asked nicely today and they said they hadn't got their shipment.
You didn't have to be a ****. You should know by now that if you go on launch day, you are guaranteed a phone. It's not going to sell out like an iphone.
You were being a ****. Quit being defensive about it and own up to your personality flaw.
I don't like a ton of things about Verizon, but that is no excuse to take it out on some entry level phone rep trying to earn a small pay check.
computingwarren said:
I called and asked nicely today and they said they hadn't got their shipment.
You didn't have to be a ****. You should know by now that if you go on launch day, you are guaranteed a phone. It's not going to sell out like an iphone.
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I'm not so sure about that. If the store I called really has just 3 like I mentioned in another post - it wouldn't take much for them to sell out (unless they got more in the meantime). That's why my appointment is at the "crack of 10" (when they open).
Went to Best Buy mobile to get a phone for my daughter. Bs'd with a worker about various android phones for a bit then asked him if he had the Verizon note 2. He said yep we got them. I can't upgrade till next month so didn't think to ask how many and if I could get it today.
ridiculous for the poster to get slammed for asking a typical question of a verizon rep. Its not like he said "where exactly are you keeping the phones in the store?". This is the reason why customer service is crappy. The customers themselves say its ok to be treated like that. When a customer asks you a question, you give an answer no matter what. He didnt ask for verizon trade secrets or anything, he just wanted to know if it would be possible to actually get one on day one. Simple question and a **** answer.
While he could have handled you (the OP) better, is it Verizon's policy to not discuss inventory with the customer, ever.
Basically its like this, if the phone isn't available for purchase (or pre-order) the reps are trained to act like it doesn't exist. The sale TODAY is the priority, so they are never going to tell you to wait or sell you on whats coming next week or even tomorrow. Its like walking onto a car dealership, they want to sell you what they have today. Their training and motivations reinforce this.
Pre orders naturally throw a wrench into this focus, but that doesn't change the fact that most of them don't care about stock they cant sell you on the spot.
What he should have said was, "Sorry sir but we aren't allowed to discuss what we have in inventory, but yea the Galaxy Note 2 comes out tomorrow and we should have some *wink*. Call in the morning if you want to make sure before you come out."
This thread made me lol, thanks OP.
Everybody knows if you want a device before it's released you must go to the local retail store and beat your chest like a gorilla until it's laid at your feet on a golden tray.
Thank you for this. Got it today and love it. as far as I'm concerned it's behind me, let the haters hate...whatever. If I treated a CUSTOMER like that I'd be fired...and rightly so. anyway, thanks for the 'positive' post
vtec2k7 said:
ridiculous for the poster to get slammed for asking a typical question of a verizon rep. Its not like he said "where exactly are you keeping the phones in the store?". This is the reason why customer service is crappy. The customers themselves say its ok to be treated like that. When a customer asks you a question, you give an answer no matter what. He didnt ask for verizon trade secrets or anything, he just wanted to know if it would be possible to actually get one on day one. Simple question and a **** answer.
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Click to collapse
I just called my local verizon store and they have plenty of them in stock...now do I pull the trigger and spend 700, that tis the question lol.
Related
To start, I am a prepaid customer using a vibrant bought at a off contract price. Ok, so my phone starts having numerous problems (very low volume earpiece, poor reception in a good area, etc.) and I get a replacement order. Catch is, I have to send the phone in first. Great, I send it in and they tell me to wait 10 business days. Tomorrow is the 10th day, and guess what, no status on the replacement shipment. I know tmobile has received my phone as by the UPS tracking site, yet no shipment info. I have filed a Handset Research Form already and the reps know nothing about whether or not the vibrant is on backorder. What should I do, call and complain to customer loyalty?
(I have talked to customer loyalty and they transfered me back to the prepaid reps, for something completely unrelated to accounts and refills. )
Call them, and explain your situation, and if some rep starts saying "we can't know for sure" or something, bring your game on, be angry.
Tmobile loves angry costumers.
I once asked for a replacement nicely, then they told me some bullcrap, so i got pissed, and told them i want my replacement NOW and if i don't get it, i'm going to come over to a tmobile store, steal one off their show-case and put the broken one on there and leave. She told me "sir your crazy" so i kept getting pissed, eventually after 20 minutes i got a replacement order done
xriderx66 said:
Call them, and explain your situation, and if some rep starts saying "we can't know for sure" or something, bring your game on, be angry.
Tmobile loves angry costumers.
I once asked for a replacement nicely, then they told me some bullcrap, so i got pissed, and told them i want my replacement NOW and if i don't get it, i'm going to come over to a tmobile store, steal one off their show-case and put the broken one on there and leave. She told me "sir your crazy" so i kept getting pissed, eventually after 20 minutes i got a replacement order done
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Click to collapse
hahaha sir you are harrilious
Sent from my SGH-T959 using Tapatalk
Oh, believe me, I have had plenty of occasions where the F word or s- word came up in both live chat and telephone call.
Live chat: "Sir, please restrain from using profane language in live chat."
Telephone service: Beep, beep, beep, beep, beep.
XPLANE9 said:
Oh, believe me, I have had plenty of occasions where the F word or s- word came up in both live chat and telephone call.
Live chat: "Sir, please restrain from using profane language in live chat."
Telephone service: Beep, beep, beep, beep, beep.
Click to expand...
Click to collapse
Hahahaha...... cancelling ur line with them always get u some discounts.
*** Sent from my Samsung Vibrant (Bionix V) using xda app
Its a rule of thumb In retail the nice customer doesnt get jack crap. The loud mouth ahole gets all kinds of discounts and his butt kissed for a few reasons.
1 The person you are talking to doesnt really wanna hear your mouth.
2 Its bad press for them. Everyone always remembers the bad services.
3 If you ***** enough corporate will hear it and make you do it anyway because they do not want to deal with. Then you look like the total ass for not doing it in the first place.
These are all reasons why people in my store get free ****. ( no you cant come yell at me because I dont work for t-mobile)
If you don't get any info soon, try emailing [email protected] Explain what is going on in the email and a number they can reach you at. They respond pretty quick. I had a call back within 4 hours on a sunday. They work for the office of the president of tmoble and have the power to get things taken care of.
They are actually the ones that got me hooked on Android. Had issues with the BB that the wife and I had and I esculated the promblem to them. Ended up getting two Cliqs delived the day they were released and 2 months free on the bill.
hazard99 said:
Its a rule of thumb In retail the nice customer doesnt get jack crap. The loud mouth ahole gets all kinds of discounts and his butt kissed for a few reasons.
1 The person you are talking to doesnt really wanna hear your mouth.
2 Its bad press for them. Everyone always remembers the bad services.
3 If you ***** enough corporate will hear it and make you do it anyway because they do not want to deal with. Then you look like the total ass for not doing it in the first place.
These are all reasons why people in my store get free ****. ( no you cant come yell at me because I dont work for t-mobile)
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Click to collapse
Exactly.
Being nice doesnt work. Get tough. Btw my story was real. U need to call them out and curse em too maybe not too much but just the right amount
Start slow and be nice at first. be prepared to make multiple calls(thats if you have another phone handy) In the span of an hour.
Dont disrespect the person themselves! They will not help you if you do.
hazard99 said:
Start slow and be nice at first. be prepared to make multiple calls(thats if you have another phone handy) In the span of an hour.
Dont disrespect the person themselves! They will not help you if you do.
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Click to collapse
+1 Before I switched to Walmarts Family Mobile (uses TMobiles towers) I always gave TMobile 5 chances on the phone to get what ever problem I had fixed. Never got rude or anything. If by then the problem wasn't resoved, I would email the ExecutiveResponse team and it was handled almost always in the first call that they made to me.
Thanks guys, emailed executive response. Waiting for a response.
Any word back from them yet?
richmc73 said:
Any word back from them yet?
Click to expand...
Click to collapse
Nope, still waiting. I expect a delay of a day or two.
Who here thinks I can get through a request for a vibrant and free hd2 along with it to reimburse for my inconveniences?
LOL I don't think that will happen but you may get a new Vibrant out of it. Just remember when they call to be nice and calm.
Any response yet?
They never called me but I got an email for ME to call them. Wish me luck today!
Good luck bro, Hope to hear some good news soon.
just tweet them @TMOBILE
you'll have a response the same day.
also, just go into the chat, warranty/replacement, when it asks if you are flex, just hit no. Tell them you had a replacemnt order, and have not received it yet and are wondering the status.
They were able to look up my Wifes order, and tell me the tracking number, that it was delivered to the office the day after I placed the order...(They must know me) lol
The day I contacted them was the 6th day after I placed the order, (great front office huh?)
So yeah, just be nice. If anything, they will overnight you one.
Trust me, they arent on backorder.
Agree that they are not on back order. Two guys I work with just had thier MyTough Fenders bricked by the ota they just released for it and TMobile is relpacing with Virbrants.
Moved of: Samsung Vibrant > Vibrant General
To: Samsung Vibrant > Vibrant Q&A
Please put your questions to: Vibrant Q&A
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
wasupwithuman said:
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
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Click to collapse
just get the sero premium. sprint usually has some of the best service. you can't keep that old plan forever mate
lol OWNED by sprint customer service..
Anytime I come across someone like that (at Sprint or anywhere) I'll hang up and call again to speak to someone else. I would try that before jumping ship over one dumb ass.
rugedraw said:
Anytime I come across someone like that (at Sprint or anywhere) I'll hang up and call again to speak to someone else. I would try that before jumping ship over one dumb ass.
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Click to collapse
Agree, op is overreacting to some representative in a few bad mood
jessejames111981 said:
Agree, op is overreacting to some representative in a few bad mood
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Click to collapse
This
...and the grass isn't greener anywhere else, where ya going to run too? the more exspensive att? verizon? or tmobile soon to be att?
some representatives suck for any company, call and try again, and again until someone is cool and works out a deal, i 've been told to screw off by tmobile, only to get sent to a loyalty group a phone call later and ending up with a sweet deal
a csr getting paid 11 bucks an hour was getting over it...hang up...say what an asshole put a smile back on and call again and get it done.
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
So I'm just gonna throw this out there... Hey OP, have you ever had a bad day? Maybe overreacted to someone elses comments or mood? I sure have, and it sounds like that "mean lady" did too. FWIW, I almost never call sprint anymore, the online chat is quicker, more effective, and you can save the transcripts
sounds like a rep with bad mood, just call again. I had the best experience with sprint the last time I called.
You'll never get an Android or any new smart phone on a free and clear plan unless they do like they did with sero (doubtful since they did that was done so long ago with no news of other legacy plans being 'premium'). You'll be stuck with touch pro 2 era phones unless you change plans.
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
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http://articles.moneycentral.msn.co...l-of-shame-companies-2010.aspx?slide-number=7
They were #1 here. I also here recently had to deal with the BS of having to jump through hoops and talk to multiple people before you guys would do what you said you would. Your customer service may be getting better but it's still nothing to brag about...
Sent from my PC36100 using XDA Premium App
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst..
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I must say 90% of my dealings with T-Mobile for the past 6 or so years has been amazing.
wasupwithuman said:
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
Click to expand...
Click to collapse
Doubt anyone can make that happen for you.
Have you tried converting your plan to SERO-PREMIUM?
Hello,
I have been with Sprint for just over 12 Years. During which time I must say they have actually helped out a great deal on the whole. Indeed, if you are getting nowhere with a particular CSR, hangup and try again.
Due to being with them for so long and because I have always had the flagship Sprint Phone (for many years that was an oxymoron) and Data Plan, I get same price as New Customer Discounts every year. However, I only added the EVO in September going from a Palm Pre.
With the EVO 3D about to be released, I decided I wanted to try and get the Promotional Price now so that I did not have to wait until September for the 3D. The first person I spoke to in Retention was On Hold trying to get approval only for the call to be disconnected. I called right back and was flat out denied and told September 1st would be the earliest. I immediately called back and got the right person and lo and behold I will now be able to get a 3D at Launch Day at the $199 price.
Now that Sprint is no longer doing the Mail in Rebate (oh hells yeah) as of 2 Months ago and the fact that they offer 150 Dollars Trade In for the 4G that the 3D is only going to cost 50 Dollars plus Tax.
It definitely helps to have a good Payment History and to have been there a long time, but I really do think Sprint's Customer Service has been greatly improved over the past few years.
Cheers,
JJ
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
Click to expand...
Click to collapse
There is more to it than "Rob, you have missed 19 surveys this quarter, get your things together and exit the building immediately."
While we strive at Sprint to provide the best customer service possible, we have to keep in mind that sometimes what the customer is requesting is just impossible to comply with (like using a plan that is not compatible with certain devices, ect).
Sometimes no matter what you do, a customer is not happy, or like displayed on this forum, they assume the survey you receive is critical to your employment and give you a 1 out of spite. These things can be researched to see if the best possible customer service has been provided which is what Sprint is in the business of doing, backed by the most recent customer service awards.
So how do i go about switching to sero premium?
b0r0b said:
There is more to it than "Rob, you have missed 19 surveys this quarter, get your things together and exit the building immediately."
While we strive at Sprint to provide the best customer service possible, we have to keep in mind that sometimes what the customer is requesting is just impossible to comply with (like using a plan that is not compatible with certain devices, ect).
Sometimes no matter what you do, a customer is not happy, or like displayed on this forum, they assume the survey you receive is critical to your employment and give you a 1 out of spite. These things can be researched to see if the best possible customer service has been provided which is what Sprint is in the business of doing, backed by the most recent customer service awards.
Click to expand...
Click to collapse
You see, thats where your wrong on this one. I called to ask about an upgrade and switch a line from verizon to sprint. I never once had an attitude or anything. I'm in the military, I was taught to treat everyone with respect. The person I talked to was flat out rude. She didn't offer me a sero plan or anything. She just told me that I have to switch to a full price plan, which no matter what anyone says I find completely bull****. I have referred numerous people to sprint, and have a up to date account with them. I had gone on the support chat before I called and the guy that was chatting with me gave me the number and told me to ask, his exact words were
"06/14/2011 05:14:16PM Agent (Billy A.): "You can do that, I have seen your account history and it is approved for the new line."
So that is what gets to me, one person willing to help and another person being a complete ass. Like I said I have been with sprint for YEARS, the least they could have done was been nice and not have an attitude. Now, blame it on the women or not; she is Sprint's employee and represents their company she should know how to treat people with respect.
EDIT: also before having an HTC hero on the plan they told me it was impossible to put that on my plan, because it needed premium data. I called and talked to some people and on my account it says "Premium Data $0 add-on charge $0.00" so i know that it is possible to help a customer out...
I don't think you will get it changed to sero-p.
From what I have read you should try and get it changed to the F&C3000 indirect employee plan.
I don't know anything about the plans but this is from a brief search. Also you need to keep trying until you find a rep that is familiar with the plan.
http://www.sprintusers.com/forum/showthread.php?t=207732&page=14
wasupwithuman said:
You see, thats where your wrong on this one. I called to ask about an upgrade and switch a line from verizon to sprint. I never once had an attitude or anything. I'm in the military, I was taught to treat everyone with respect. The person I talked to was flat out rude. She didn't offer me a sero plan or anything. She just told me that I have to switch to a full price plan, which no matter what anyone says I find completely bull****. I have referred numerous people to sprint, and have a up to date account with them. I had gone on the support chat before I called and the guy that was chatting with me gave me the number and told me to ask, his exact words were
"06/14/2011 05:14:16PM Agent (Billy A.): "You can do that, I have seen your account history and it is approved for the new line."
So that is what gets to me, one person willing to help and another person being a complete ass. Like I said I have been with sprint for YEARS, the least they could have done was been nice and not have an attitude. Now, blame it on the women or not; she is Sprint's employee and represents their company she should know how to treat people with respect.
EDIT: also before having an HTC hero on the plan they told me it was impossible to put that on my plan, because it needed premium data. I called and talked to some people and on my account it says "Premium Data $0 add-on charge $0.00" so i know that it is possible to help a customer out...
Click to expand...
Click to collapse
you aren't going to get them to give you the premium 4g data charge for free. Best you can do is get a sero premium plan
edit: email them here and ask:
[email protected]
So here is the deal, I just want everyone to know this because I see it a lot! You have more than 30 days to return your phone, well it works out that way! This is the way it works, and you can verify this with Sprint:
You can return your phone on the 29th day and get the exact same phone, or whatever one you want, you can do this 3 times total! ( I want to clarify this, when you get your phone is 1 time, first exchange is second time, and final exchange would be third time.)
So you can try out the Photon for 30 days, exchange it for the exact same one, or something different? Say you want to try out the SGS2, ok so your 29th day just happens to fall a few days after it releases. Cool, take your Photon in, tell them your not sure if you like it or not, but your wanting to try out the SGS2. Try that one out for 29 days and hey if you like it, keep it or exhange it out for a new one maybe you might have dropped it. Or hey you do like the Photon better, well there you go, get a brand new Photon and welcome back! That would be your last exchange, but it reset your 30 days!
This is real, this is not a scam this can be verified by Sprint, it does help getting a cool guy at the Sprint store, but even so, they have to do it, period!
I just want people to know this, because maybe you do want to give the next best thing a try, so go ahead, get the phone you WANT, not the one your stuck with!
I did this with the Evo3d so I could wait for the Photon release. I know it works first hand, and I have called Sprint just to verify that it works for EVERYONE!
Hope this helps some of you guys and is not too confusing!
-DJ
Two things I would like to ask, 1)Does 29+29+29=90 2) Should/will be there a $35 restocking fee every time an exchange is done?
nunyabiziz said:
Two things I would like to ask, 1)Does 29+29+29=90 2) Should/will be there a $35 restocking fee every time an exchange is done?
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There was not a restocking fee for me at anytime. Unless the Sprint rep is a *oo**(not nice guy) then I wouldn't think there would be. Like I said, helps if you friendly up with the Sprint rep of your choice.
I will let you answer your first question. I hope you would know what I meant by the 90 days.
-DJ
nunyabiziz said:
Two things I would like to ask, 1)Does 29+29+29=90
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really ?? you absolutely had to go there ? I think the op was specific enough w/ his assessment of time for the majority of readers to get the idea, evidently, the idea passed over your head ...
on a different note, my wife traded her evo3D for the nexus S and the douche nozzle charged her the restocking fee.. I told her to wait till I could go w/ her but she was impatient.
YMMV but if they wanna charge me the restocking fee, I might call CS.
nunyabiziz said:
Two things I would like to ask, 1)Does 29+29+29=90 2) Should/will be there a $35 restocking fee every time an exchange is done?
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If it's an upgrade it will b a $35 restocking fee not if its a add a line or new activation
Sent from my MB855 using XDA Premium App
snoopy1e11 said:
If it's an upgrade it will b a $35 restocking fee not if its a add a line or new activation
Sent from my MB855 using XDA Premium App
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a very good friend of mine is the store manager at a (non corp) store and she tells me that it's each store's option/discretion as to whether they charge the restocking fee.
I'm likable and persuasive enough to be able to avoid the fee
newalker91 said:
this is just a way to manipulate the system and piss off sales reps, likely resulting in you not getting service at the store you do this to. No one likes a tool.
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I believe in making friends w/ reps at stores that i patronize.. I also believe the op is condoning the same by the following portion of the op:
Djspinister said:
, it does help getting a cool guy at the Sprint store,
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how would a rep be considered a 'cool guy' ??.. he would attain such status if you and said rep had alot in common.. for example, at the store that I'm speaking of (the one that charge my wife the restocking fee).. I made lots of friends when I told the reps (who had evos) and the techs how to bypass sprint's proxy to alleviate the streaming problems that were encountered.. my nickname up there is 'smart guy'.. see.. it's not necessarily that it's possible to manipulate the system, it's 'how' you manipulate the system.. if you are able to shoot the **** w/ the reps and make decent acquaintances, they are more likely to be a bit lax w/ rules and regulations to help someone out if asked.
this is my experience.. as always YMMV
newalker91 said:
This is 100% true. If you're a friendly person and you try your hardest to work with us, we will in turn work with you and bend rules to make you happy. But just to come in and say "HEY BUDDY YOU HAVE TO LET ME SWAP THIS 3 TIMES, SPRINT SAYS SO! DONT MAKE ME CALL CUSTOMER SERVICE!", then I will gladly dial customer service for you on our landline phone, introduce myself to them and tell them the situation and then listen to them reassure you it's allowed, just so I can repeat my initial response of "Not happening here" and then give you a nice fake smile and ask you to have a nice day.
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if I were the rep in that situation and 'that' guy came into my store, I would do the same thing, only after the fake smile, I'd politely suggest they go outside for a friendly game of 'hide and go fu%% yourself" LMFAO.. I'm in retail and have to deal with the public all the time.. we get 'those' customers on occasion and it really frustrates me that I have to smile and just be 'polite'.. sometimes there's not a big enough baseball bat for their knees
if you tried this in my store id lol all over you.
m&p states that it is 30 days from original purchase or activation date. lmao
newalker91 said:
Not to rain on your parade here, but in many stores, such my current and all previous retailer chains I've worked for, we limit you to one buyer's remorse swap. It's the fault of the customer for not researching more indepth before purchasing a device, but we understand mistakes happen. As such, you may swap models one time within your first 30 day window. Malfunctioning devices we will swap into the same model for, but that's it. You can go extending your 30 day's all you want, but it is up to the retailer, not Sprint, on how we handle the sale of our merchandise. We are only required to give you one buyer's remorse swap. It is way too costly for our companies to go RMA'ing two-three phones per customer just because you feel like it.
As such, this is not a guide, this is just a way to manipulate the system and piss off sales reps, likely resulting in you not getting service at the store you do this to. No one likes a tool.
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It doesn't matter what YOU and your other reps do, by Sprints law, it is completely doable and if a customer requests it, it has to be done. Whether or not you're that (not so nice guy) that we have to go above and beyond is up to you. Like I said, we avoid people like you and talk to the nice reps.
Obviously I don't mean just go in there looking for this, I just meant if you were indecisive about a couple of phones, this is a way you could give them both a try. It's not that I want every Tom, **** and Harry to start doing this every time they upgrade, I just wanted to make people aware of Sprints rules.
Edit: Also, this is where I would make sure I had a rep that would do this for me before I even bought from your store. There are ways to cover your ass.
-DJ
Sent from my MB855 using xda premium
daddymikey1975 said:
I believe in making friends w/ reps at stores that i patronize.. I also believe the op is condoning the same by the following portion of the op:
how would a rep be considered a 'cool guy' ??.. he would attain such status if you and said rep had alot in common.. for example, at the store that I'm speaking of (the one that charge my wife the restocking fee).. I made lots of friends when I told the reps (who had evos) and the techs how to bypass sprint's proxy to alleviate the streaming problems that were encountered.. my nickname up there is 'smart guy'.. see.. it's not necessarily that it's possible to manipulate the system, it's 'how' you manipulate the system.. if you are able to shoot the **** w/ the reps and make decent acquaintances, they are more likely to be a bit lax w/ rules and regulations to help someone out if asked.
this is my experience.. as always YMMV
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This. +1. I knew I would get the uptight sprint reps to respond, but this is what i'm talking about. At least you get it.
Sent from my MB855 using xda premium
Just return and reset upgrade, then purchase again....simple
Sent from my MB855 using XDA App
newalker91 said:
This is 100% true. If you're a friendly person and you try your hardest to work with us, we will in turn work with you and bend rules to make you happy. But just to come in and say "HEY BUDDY YOU HAVE TO LET ME SWAP THIS 3 TIMES, SPRINT SAYS SO! DONT MAKE ME CALL CUSTOMER SERVICE!", then I will gladly dial customer service for you on our landline phone, introduce myself to them and tell them the situation and then listen to them reassure you it's allowed, just so I can repeat my initial response of "Not happening here" and then give you a nice fake smile and ask you to have a nice day.
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I would hope this is what you would do, this is not at all how I meant it. I am not trying to have people go piss off reps, once again I am just giving information on the laws and limits of Sprint. I am not condoning a mass phone return from all of Sprints customers.
For instance, if I had just got my Photon, and then the SGS2 came out and I wanted to give that one a fair shot, this is something I would use that for, as I thought I explained that quite well. My bad.
-DJ
Sent from my MB855 using xda premium
I would like to reiterate that M&P specifically states that 30 day exchange/returns go off the inital purchase/activation date. Any corporate store will be able to search this in RSP and find the information.
If you visit an authorized dealer you may find some different results.
newalker91 said:
"Nice reps" huh? Funny enough that I've been recognized at the district level every month for top customer satisfaction scores on both phone repair and sales. I just don't let people like you walk all over reps and manipulate the system, which forces Sprint to tighten their reins and make it more difficult on the honest customers. You can't argue policy with someone who has to enforce it daily, resetting your 30 days is a manipulation of an extended courtesy option given originally only by retention to solve major customer satisfaction issues. It's not for every joe-schmo to take advantage of.
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You can spout off at me as much as you want bro, the fact is, is it's completely legal. Be mad, go cry to your manager I don't care, the guy I go through at Sprint doesn't have one bit of a problem with it. It's completely legal.
And guess what else, because the guy at my Sprint store did this, I have brought him over 60 people from competitors. Just think, if you weren't so anal, you might have got someone just as bad as me that walks all over reps and gives them as much commission as he could ever get from just one terrible guy like me.
Who gets to vote for you? I think they were rigged! Lol Chill dude, it's not a bad thing. You don't even know me, I bet we'd get along just fine, and I bet you would have hooked me up the same way if it was your store. You know why? Cuz we both have this in common! This being xda.
-DJ
Sent from my MB855 using xda premium
newalker91 said:
I'm not trying to be hostile towards you, but people in this forum will read this thread and take advantage of such knowledge. Stuff like this gets people fired when a pissy customer starts yelling in they give in and do it without permission from management.
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So get permission. Don't be an idiot, I wouldn't do it either if I didn't have permission, I'm not stupid. You guys are completely over reacting. I mean I thought common sense was free. Jesus.
This is what happens when someone tries to help the community. No wonder it's quiet in here.
At my store I deal directly with the manager, period. I don't deal with pawns. Mainly because you're going to get this answer every time, "Let me ask my manager"....
-DJ
Sent from my MB855 using xda premium
newalker91 said:
Not to rain on your parade here, but in many stores, such my current and all previous retailer chains I've worked for, we limit you to one buyer's remorse swap. It's the fault of the customer for not researching more indepth before purchasing a device, but we understand mistakes happen. As such, you may swap models one time within your first 30 day window. Malfunctioning devices we will swap into the same model for, but that's it. You can go extending your 30 day's all you want, but it is up to the retailer, not Sprint, on how we handle the sale of our merchandise. We are only required to give you one buyer's remorse swap. It is way too costly for our companies to go RMA'ing two-three phones per customer just because you feel like it.
As such, this is not a guide, this is just a way to manipulate the system and piss off sales reps, likely resulting in you not getting service at the store you do this to. No one likes a tool.
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Click to collapse
Whats wrong with a paying customer trying out the merchandise before he commits to such a large purchase? How can we research a product that just came out and truly get an unbiased opinion? Buyers remorse or not, these manufactures always tell you the pro's to their products and never the cons. I've gone through 3 phones to finally get the one that works good for me. I'm not manipulating the system, just trying to exercise my right as a consumer. A small price to pay for a multi-billion dollar company that should adopt a "spare no expense" type mentality against this economy and its competitors.
xxxicu812 said:
Whats wrong with a paying customer trying out the merchandise before he commits to such a large purchase? How can we research a product that just came out and truly get an unbiased opinion? Buyers remorse or not, these manufactures always tell you the pro's to their products and never the cons. I've gone through 3 phones to finally get the one that works good for me. I'm not manipulating the system, just trying to exercise my right as a consumer. A small price to pay for a multi-billion dollar company that should adopt a "spare no expense" type mentality against this economy and its competitors.
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Amen brother, amen! I know there's more of you! Lol
-DJ
Sent from my MB855 using xda premium
newalker91 said:
That's all fine and well if you want to do your business at corporate, but many of us aren't Sprint for the most part. We sell and represent Sprint, sure, but that's it. Our company assets are extremely finite and exchanging massive amounts of product for customers would not only cost us a substantial amount but it would also risk us losing our right to sell Sprint. Sprint and the manufacturers impose a set maximum number of product that we may return to them via RMA, and every exchange results in an RMA. This number is surprisingly small, and we get charged back for every item that we have to return. Justify your exchanges as you will, but I hold nothing against we third party retailers for denying you anything beyond one exchange. If we order 50 phones in a shipment, and 10 customers exchange their phone twice under buyer's remorse, that's 20 phones we're sending back, 10 sold, and 20 remaining for other customers. So out of 50 phones we purchased, we're only getting paid for 30 of them.
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I see what you mean there, but it was that third party store that should have read the fine print pertaining to sprints rules to the customer. So next time order more phones! Jk. But I mean said store should know about how Sprint works, shouldn't they?
And by the way the one I go to is a third party store.
-DJ
Sent from my MB855 using xda premium
newalker91 said:
This is why I've explained and as [email protected] has said, the 30 day reset isn't a policy. It's a customer courtesy option. Your contract and our M&P both state that the customer has a 30 day satisfaction guarantee in which they may exchange under buyer's remorse or for manufacturer's defects. Being third party we do a lot of things to bend rules for customers but we avoid the ones that can put us out of business. Sprint doesn't like to pay any of us as it is, we all work for minimum wage at my store and average $400 commission per month with no overtime and no holiday pay. I'd say the amount we do for customers versus what corporate reps do, especially considering the difference in pay (our average W2's are about 15,000/year after taxes, corporate sales get roughly 35,000/year after taxes) is pretty dramatic. You can't blame us for protecting our companies.
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I don't mean to sound stupid, but when you say 3rd party store, do you mean like a Best Buy, Radio Shack, etc? I totally understand how this would hurt you, on the other hand I also agree that if Sprint has this, they do. Is it possible that if a customer came into your store (having already exchanged once) that you could redirect them to a corporate Sprint store? I'm not sure how it works. I know I originally bought the Photon at a Sprint store, took it back (it started having probs right after the 1st OTA), the db at the store charged me the $35 restock fee, didn't even bother to turn my old phone back on (I had to call in and have it reactivated), and I was gonna wait and get the GS II, but after the announcement I got another Photon (this time from BB, and saved $100 in the process).
I'm just generally fed up with Verizon so much that I am in fact considering filing a BBB complaint myself against Verizon. Speaking generally here everytime I call Verizon and ask a question. I get a different response. Some of this you know because of my previous threads about a warranty claim and my upgrade promo.
heres a quick run down of how my problems started.
I see a link saying $100 off 4g phone in my verizon allowing me up upgrade early.
I try to utilize link and it doesn't work..says I have to upgrade full price. I talk to chat person. they say you have the promo but need to call CS.
I call CS they say sorry it's $100 off full retail. you should have used the promo it when you got your X2 cause it was in effect then and you could have gotten have gotten a 4g phone $100 off contract then. my response..gee thanks! I'm glad they were kind enough to tell me that when I bought the X2 because I really wanted to pay MORE for a X2 then I would have paid for a 4g device. (yes thats sarcasm)
I was irritated by this so I emailed them with my concerns.
I get a call back from a very friendly rep named Nicole. Nicole states I checked with my supervisor and you can upgrade early to a 4g phone $100 off contract price and you keep your current upgarde date. I'm like hell yes Nicole, but I need to research first so i can get one I really want. She says no problem Ill call again or you can call anytime to utilize the offer. She does call again, but I missed the call.
I want to actually verify that this is noted in my account so two days later I call and say hey I have this promo blah blah. the rep confirms with me what Nicole said. So I'm like yes..things are just peachy. He also says I can do it in store.
So fast forward a couple weeks. I go look at phones. I want a Nexus. In store salesman says hey you do have the promo but if you get it in store we have no control...it will change your upgrade date automatically..youll have to call CS.
Fast forward again. I'm fed up with my X2 because of nagging issues. It should be under warranty. Tech rep says hey I can give you a deal instead of warranty replacement...How bout getting a 4g phone with $100 off. Im like you know that sounds like a great deal but I already have a promo on my account for that. He says ok, but you should do it now and get a new 2 year contract. I say well if I do will it change my upgrade date? The tech says yes. I explain that my promo does not and he tells me that this is absolutely not true and any upgraded phone will change my upgrade date. He goes on saying human error and yada yada. I say well I had two different reps tell me the say thing. He responds with I'm sorry but thats not true. I say well I guess I'll take my replacement X2 (I asked about alternative replacements...they said only an X2)
So thats my story. Some of you may say whats your problem..They are giving you a chance to upgrade early and a $100 off. Who cares if it changes your upgrade date. Well believe me I think it's awesome Verizon is offering this deal and am no way faulting them for that. What I am fed up with is crappy Customer Service that tells you one thing one day and another thing the next. it's unacceptable. Ever since I've been a Verizon customer I've had this issue. I ask a a question get one response, ask another rep and get a different response. If your going to offer someone a deal then it should be the same no matter who you talk too.
It seems like the inconsistency of information across Verizon's departments is incredibly horrid. That is something that could've screwed you over badly had you gone through with it - what if no one informed you of what could happen to your warranty post-purchase? Would've been a nasty spot to be in.
Sorry you had to go through all of that.
I was bored, and I had another question they did answer for me, then this happened, and I thought it was pretty funny. This is with VZW chat rep on their website of course.
I also e-mailed their Wireless side CEO concerning this, the unlimited data crap, locked bootloaders (want a GSIII but the bootloader...) and such. I cannot wait for the response.
ryan: so if you are on month 21 of the 24 month contract, what would the ETF be? Do you know?
Kareva: No, as it is different per account for various reasons. Are you looking to upgrade or add a new line today?
ryan: No I am looking to leave your company as you wouldn't move my upgrade forward by a few months, so I could upgrade to the GSIII and keep my unlimited data. Therefor you won't get my service any longer.
Kareva: Great! Would you like to number to customer care to find the ETF amount?
ryan: not now, and I am rather bothered that you are excited to lose customers. What kind of company is this...
Kareva: Well not so much excited, but it is your money and to see you leave because of something that is in a contract that you applied for, I can't be too mad. I hate that you will now have to deal with bad service, but your choice.
Kareva: Can I assist you with anything else?
ryan: lol what? I would rather take bad service from companys that don't lock bootloaders, don't strip unlimited data away from customers just for pure profit. Some people have morals, apparently not your company, or you
Kareva: Well is there anything else I can assist you with tonight?
ryan: oh so you can make accusations like that, but lack the balls to stand behind them?
Kareva: Is there anything else I can do for you today?
ryan: grow a pair and not make comments you won't stand behind. This will be e-mailed to your CEO.
ryan: Terrible customer service
Kareva: Have a great night and please come again. We thank you for being the greatest side of Verizon !
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That's not the first time I've seen their chat reps being very rude. A friend of mine posted her chat with one of their reps and that rep was rude as well. I don't understand how they can get away with being so rude and keep their jobs. If I acted that way at my job I would be out the door.
Wow they really don't care at all anymore. Big red is a giant a-hole
Sent from my ADR6425LVW using Tapatalk 2
adavit said:
That's not the first time I've seen their chat reps being very rude. A friend of mine posted her chat with one of their reps and that rep was rude as well. I don't understand how they can get away with being so rude and keep their jobs. If I acted that way at my job I would be out the door.
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Yeah it is terrible, I wrote this as the e-mail to the VZW CEO which also included the full chat between me and the rep. Can't wait for the response.
Hello,
I first off would like to state, that I am one of your customers rather upset by the choices Verizon has made in not letting us grandfather in on unlimited data, and forcing us to a tiered data plan, in what looks to be for nothing but pure extra unneeded profit. I probably will not be a customer for much longer due to this, and the fact that my upgrade is not terribly far away, but instead of moving it forward, and letting me get a galaxy SIII and keep my unlimited data, your company decided it was better to lose me. I am debating between buying a Galaxy SIII that your company has locked down which no other wireless provider has, or just paying the ETF and flat out leaving for another carrier now. I know my service wouldn't be as good as yours, but right now I don't feel as if your company deserves any more of my money, than I need to let you have. In doing so I joined your online chat to ask about the ETF. I wasn't bothered by the answer I got, but more so the excitement in the employees statement about me leaving verizon. I then was more bothered by the next statement made, that the rep then refused to respond too. I admit my responses ended up lacking a mature way of responding, but they were meant as intended. I think the employee realized their screw up as they forced me off the chat at the end. I would have been impressed with an "I am sorry I said that sir," but instead was treated like I ruined their day. I made sure to leave it up, so I can copy it here for you to read. I don't know if these are saved or not, but this is terrible behavior.
Loosing unlimited data, full price for phones, locked down bootloaders, and the way I have been treated by employees, are reason I will never come back or recommend verizon to anyone again. I stand with what I told the rep, I would rather stand behind my morals and have mediocre service, then lose them, and have great service.
I do give you a chance to change my mind, but I somehow don't see that happening.
Thank you for your time. (No my name is not ryan, but I had just ended a chat with my real name, with someone who was helpful, but forgot to ask about the ETF, and felt weird if I had ended up talking to them again.)
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That is hilarious, I guess u got a bad CS rep. I have come across plenty of stupid ones, overly polite ones, or just people who write like they are copying and pasting from a handbook but never one of those.
I'm not defending the chat rep but aren't most of their responses just form responses anyway? I never had anything resembling a "conversation", I just assumed they basically went from a script, much like reading back tech support steps.
mbarry55 said:
I'm not defending the chat rep but aren't most of their responses just form responses anyway? I never had anything resembling a "conversation", I just assumed they basically went from a script, much like reading back tech support steps.
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Click to collapse
You really think that second response about other coverage sucking was script?
I know some answers are, but that doesn't feel that way. Which would explain why they wouldn't respond about it.
For the sake of playing devil's advocate I don't see anything too outrageous being said by the chat rep. Your comments come across as a little naive.
ryan: lol what? I would rather take bad service from companys that don't lock bootloaders, don't strip unlimited data away from customers just for pure profit. Some people have morals, apparently not your company, or you
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I mean at the end of the day they're a company who's primary goal is to, yes, make a profit. As they are honoring their current contractual obligations with you I don't really see this as a lack of morals?
For the record, I'm as unhappy about the changes and the bootloader annoyances and everything but we're kidding ourselves if we think this community represents the majority of wireless consumers. They are going to do whatever they want to do to turn a bigger profit. It's nothing personal, just capitalism...
nosympathy said:
You really think that second response about other coverage sucking was script?
I know some answers are, but that doesn't feel that way. Which would explain why they wouldn't respond about it.
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I'll say at&t has the greatest customer service, if you have any issues they will do anything to keep you with them. I only went to Verizon to get away from tiered data plans
My contract ends next year, by then I hope at&t has 4g in my area and I'll be switching to them
Sent from my ADR6425LVW using Tapatalk 2
usefulidiot127 said:
For the sake of playing devil's advocate I don't see anything too outrageous being said by the chat rep. Your comments come across as a little naive.
I mean at the end of the day they're a company who's primary goal is to, yes, make a profit. As they are honoring their current contractual obligations with you I don't really see this as a lack of morals?
For the record, I'm as unhappy about the changes and the bootloader annoyances and everything but we're kidding ourselves if we think this community represents the majority of wireless consumers. They are going to do whatever they want to do to turn a bigger profit. It's nothing personal, just capitalism...
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MOST companies understand that good customer service equals a greater profit, Verizon can get away with this because of their coverage and reliablity, but soon enough they will get bitten in the ass by this and change their ways
Sent from my ADR6425LVW using Tapatalk 2
i tried, they completely dodged the questions and ended the chat verizon is seriously the worst
Maddison: Hello. Thank you for visiting our chat service. May I help you with your order today?
bob: Hello I just want to say i am very dissapointed with verizons plans to screw people out of their grandfathered unlimited data or else i would be purchasing a new phone soon but instead im thinking of leaving verzion
Maddison: I will be happy to assist you with your order today.
bob: okay nevermind iguess you guys really dont care about it
Maddison: It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day!
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usefulidiot127 said:
For the sake of playing devil's advocate I don't see anything too outrageous being said by the chat rep. Your comments come across as a little naive.
I mean at the end of the day they're a company who's primary goal is to, yes, make a profit. As they are honoring their current contractual obligations with you I don't really see this as a lack of morals?
For the record, I'm as unhappy about the changes and the bootloader annoyances and everything but we're kidding ourselves if we think this community represents the majority of wireless consumers. They are going to do whatever they want to do to turn a bigger profit. It's nothing personal, just capitalism...
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regardless of how you feel. Verizon found a loophole to the forced unlocked bootloaders of the 700mhz spectrum. No other company forces you to drop unlimited if you renew. Also, as you said yourself, we make up a small percentage. Yet that small percentage is the percentage they on purpose try and control the most.
Also, yes their statement was bothersome. Should have gone, "I am sorry to hear that sir, but unfortunately there is nothing I can do for you concerning this issue you are having."
Not, Have fun with the competitions crappy service. Specially when they do not know who I am going too, they are making assumptions.
I understand capitalism, but this really isn't it. There is too heavy of an attempted monopoly attitude with these companies. They don't compete to earn your business, they assume you will get their business and you will do whatever they say, because of their phone and service offerings.
nosympathy said:
regardless of how you feel. Verizon found a loophole to the forced unlocked bootloaders of the 700mhz spectrum. No other company forces you to drop unlimited if you renew. Also, as you said yourself, we make up a small percentage. Yet that small percentage is the percentage they on purpose try and control the most.
Also, yes their statement was bothersome. Should have gone, "I am sorry to hear that sir, but unfortunately there is nothing I can do for you concerning this issue you are having."
Not, Have fun with the competitions crappy service. Specially when they do not know who I am going too, they are making assumptions.
I understand capitalism, but this really isn't it. There is too heavy of an attempted monopoly attitude with these companies. They don't compete to earn your business, they assume you will get their business and you will do whatever they say, because of their phone and service offerings.
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Yea alright I'm done playing devil's advocate, I think we're mostly in agreement here.
ijustwantmydock said:
i tried, they completely dodged the questions and ended the chat verizon is seriously the worst
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They used siri
Sent from my iPhone...
ijustwantmydock said:
i tried, they completely dodged the questions and ended the chat verizon is seriously the worst
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Lololol. Webchat is a joke.
I am not siding with the VZW rep on this but it is competition that makes various businesses update/change policies. VZW cannot be to blame as your requests do not fall under the contract for which you signed. People take things for granted, if you are grandfathered into a unlimited data plan you should be happy with it. If you give someone an inch, they'll take a mile.
The providers all suck, each in their own unique ways. If you find the one that gives you awesome coverage, unlocked stock top-of-the-line cheap phones, provides OS upgrades quickly, no EFTs and unlimited data for great prices- please let me know where I can sign up!
Unlimited data is going away for everyone, just give it enough time. Grandfathers don't live forever.
richii0207 said:
I am not siding with the VZW rep on this but it is competition that makes various businesses update/change policies. VZW cannot be to blame as your requests do not fall under the contract for which you signed. People take things for granted, if you are grandfathered into a unlimited data plan you should be happy with it. If you give someone an inch, they'll take a mile.
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No what people are mad about is lack of competition.
You have four major wireless companies. A bunch of smaller companies.
The companies all have their little "thing" the other companies don't offer to try and real you in.
What needs to happen, is every carrier gets the same phones. May not be interchangable, but if one company gets phone B, all companies get phone B. All versions of phone B will be exactly identical, minus maybe GSM/CDMA etc. that HAS to be different.
All phones will be UMRP and sold at a subsidized price per the MFG. All your major and minor companies will then only have to focus on a few things. Coverage, plans, speed, and price. They could control the price of the phones too, and things would get better.
At this point, (ignore the fact it was kind of a fail advertising wise using it to prove a point) say the hot new phone comes out, the rezound, and you want it, you can have it on anybodies service. Now all four major companies, and if it applies, minor companies, will have to ACTUALLY compete to get your service. More mins for less money, unlimited data, better customer service. They would never burn you, because they know you won't be back, because they won't have that exclusive that you have to have.
this isn't exactly how it works over seas, but is closer, and from my understanding service over their is DIRT cheap, and look at the amount of phones over seas running cyanogenmod, aokp, MIUI, etc.
nosympathy said:
You really think that second response about other coverage sucking was script?
I know some answers are, but that doesn't feel that way. Which would explain why they wouldn't respond about it.
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Actually, that is. Granted, it was worded poorly, but it's in their script to talk about how bad service is with other carriers.
I don't have your phone, or Verizon.. but your post is why I don't have that phone, or Verizon. I've always been confused why people pay so much more to be with Verizon.. I pay 64.50 per month with T-Mobile, unlimited minutes and texts with 2gb of data. I could pay 76.40 and have 5gigs of data, do you actually need more??
Everyone has their reasons for choosing the company they do, tho most don't have very well thought out reasons.. these companies let each other use each others service, so technically you don't get better service from one over another.
And to the last guy who was posting about the subsidy situation with the carriers, in almost any other country in the world, phones are not locked into the carrier, and the carrier doesn't have the say so over the phone, which we know simply isn't true here. These companies try to hold on to the way things are, and they aren't going to stop.. simply for all the reasons you named. They are in control. They've made us their *****. We have to deal with it until the majority of consumers here change their buying habits.. but just like so many other issues, I don't see us ever working together to make positive change.
to the open, switch companies and feel good about it. Vzw sucks, you won't miss them.
Sent from my HTC_Amaze_4G using xda app-developers app