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I've been having a weird problem with my Vibrant for the past ten hours or so, and can't seem to find a solution. I was running stock rooted JI6 and attempted to apply some app updates through the Market, but began getting network connection errors. I gave it several minutes, and when it refused to let me in, I restarted the phone, which had no effect. I did an ODIN restore and reverted to factory settings, and the phone refused to sign me into my Google account, saying it couldn't establish a reliable connection. I hunted around and eventually got signed in using the YouTube app workaround, but now when I try to access the Market it says the server is unavailable.
I haven't heard any buzz about a major outage, so I assume this is not something on Google's end. For the record, my connection is fine (tried to sign in to Market on both 3G and WiFi, no go, but browser and other internet-connected apps work fine, as do Google's sync services once I've managed to sign in through YouTube), and my Google account appears entirely normal PC-side. I saw an old thread about people having problems in China etc. after Google was partially blocked there, but as I'm in the United States, I don't think that applies. I am completely at a loss, and now I'm stuck with a factory-settings phone with no apps because I can't get into the Market.
I've followed the XDA forum for a couple months now, but this is my first post. I'll be heading to a T-Mobile store to ask them about it later today, but I'm hoping you folks will be able to shine some light on the subject in the meantime and perhaps even save me the trouble. I'm still pretty new to smartphones and Android, so go much beyond rooting and ODIN 101 and I'm quite ignorant. Any insight would be appreciated. Thanks for your attention!
Market works fine on my end. Try clearing the data on market that has helped me in the past. From home screen menu/ settings/ applications/ manage apps/ market/ clear data and cache reboot.
There's no entry for the Market in my apps list, since it's pre-installed.
zorak950 said:
There's no entry for the Market in my apps list, since it's pre-installed.
Click to expand...
Click to collapse
Click All filter at the top
No change.
Market web installs from "market android com" never start. ('m not allowed to post links)
Under "My Devices" in the settings page it shows my Atrix, It has a "Registered on" date (today) but it doesn't have a "Last Used" date (it shows a dash).
I have followed all the suggestions on the help page. (log in, log out)
My Market App version is 2.3.2.
Google Talk works. The Market App works. Clearing Data and Cache for the Market doesn't help any.
I'm signed in with a regular Google account. (not an apps account)
Any suggestions?
This might sound obvious, but have you tried restarting it or resetting it?
Yep. Lots of restarts.
Does the market work on anyone else's Atrix or is it just me?
I read somewhere that if you open Google Talk and sign out then sign back in, it should get the market web installs working because of a communication problem.
Timbits93 said:
I read somewhere that if you open Google Talk and sign out then sign back in, it should get the market web installs working because of a communication problem.
Click to expand...
Click to collapse
Yeah, that's on the help page. Didn't work.
Empty market cache, and uninstall market upgrades (if any). Had the same problem before with other phones, I do not think this is atrix specific.
Getting the market to upgrade afterwards required some manual steps as well. Too lazy to look that up now though, just google it.
bl0wf1sh said:
Empty market cache, and uninstall market upgrades (if any). Had the same problem before with other phones, I do not think this is atrix specific.
Getting the market to upgrade afterwards required some manual steps as well. Too lazy to look that up now though, just google it.
Click to expand...
Click to collapse
I emptied the cache and uninstalled updates. On the first launch I got the old market, on the second launch it had upgraded back to the new one. I also tried a reboot. Still doesn't work. Good idea though, thanks.
Bump! Any fixes for this? I'm having the same issues. The Market web store even lists my phone being last used on Feb 25 (the last day it was pushing app downloads from my computer). However, when I download apps from my phone, it shows up on my account online.
delta530 said:
Bump! Any fixes for this? I'm having the same issues. The Market web store even lists my phone being last used on Feb 25 (the last day it was pushing app downloads from my computer). However, when I download apps from my phone, it shows up on my account online.
Click to expand...
Click to collapse
I thought I was having this same problem, but I was in battery saver mode and had auto-sync disabled. After re-enabling it, the downloads just began automatically.
I had the same issues at first and tried all th above fixes and the ones on the google help page. nothing worked at first. i waited a few hours and tried downloading again and everything worked fine. i can't really explain how but it just started working.
I have had this problem for 5 days =/ Now I just chrome to phone the link and open it with market =/ I have done all the above, contacted Google and posted at Motorola Site. Nothing works.
Darn I am having the same issue. Just got my Atrix an hour or two ago...so we will see what happens. I'll try and keep you updated.
Edit: Mine just started working, so I don't know what the problem with yours is. Hope you get it worked out.
I have same problem here with my Hd2 DFT android Rom maket works fine but it never start downloading any apps :/ please some help ??!!
Do you have apps/the market to update only on wifi? And you haven't opened the apps to have them generate an, "I'm here", marker for the market to send you stuff, when you were hooked up to wifi?
I wondered the same thing...
Good news guys Google talk was not working for me so I re flashed my phone and reconfigure it now Google talk work and market too I don't know if it will works for you but for me it working great now hope it help a bit
Sent from my HTC HD2 using XDA App
Port 5228
This may not help everyone, but I ran into this same problem.
Each day, my downloads weren't sent to my phone and my gmail wasn't pushing consistently, but by the time I got home, everything seemed to be working again. I noticed that I was also unable to log into google talk on my office's wifi (which seems to be the key to getting everything else to work). A coworker with a samsung android phone was having the same problem.
We worked with our network administrator to unblock certain ports on the wifi firewall. We finally resolved this issue by opening port 5228. Now everything is pushing correctly. See if this port is blocked on your wifi.
The weird thing that kept throwing me off is that even if I switched off wifi and used ATT, it was still having problems for a period of time.
Hi,
I've just got hold of a Transformer Prime and am loving it, but I have one issue so far. I'm unable to see any Paid Apps in the market, just the free ones. I have an Android phone and am using the same google account on both. The phone works fine and I've made a few purchases from it historically without any problem. Indeed when I setup the Prime it installed some of my previously purchased apps onto itself. I've seen some discussion on using Market Enabler, but also seen that doesn't work properly on ICS. I'm just confused as to why it would be OK from the phone and not the Prime. I've performed factory resets, not provided my google account details on setup and directly into the market, but nothing works.
I'm based in the Channel Islands which may be part of the issue with regards to locallity and Market availability. But on all my previous Android phones it's been OK.
Any advice welcomed.
MPLEP
"the item you were attempting to purchace could not be found"
Same here. I live in Guam, USA and have the same problem. My prime is now on .14, unlocked, and rooted. Im gonna try some of the other market enabler apps and see if that works.
FIXED
I rooted using vipermod, installed marketaccess using a UK provider code, cleared android market data and its fine now.
But can you actually buy?
Yes you can see paid apps via root->marketaccess->clear market data, but can you actually buy them? I keep getting "The item you were attempting to purchase could not be found" when I try to buy any app.
Apparently it has something to do with the Market version?
Anyone?
Yes, I actually noticed that problem when I went to purchase something lol. A workaround is to purchase the item on my Android phone, then it's available to download on the Prime as the Market knows I've already purchased it. Annoying, but it's a workaround. I will hit problems when I want an application for the Prime that's not compatible on the phone though.
I don't know where the problem is, I looked into VPN solutions but it's all a load of hassle really. I've contacted Google about the problem but heard nothing yet.
Exactly the problem...
...trying to buy the two Tegra3-optimized games that can't be bought on the phone.
It's so freaking difficult being a law-abiding citizen these days. I am just a few clicks away from getting warez and start playing already!
I got it working!!!
Now I don't have the exact steps to get it working, because I only just noticed that on the web version of Market my Prime is now displayed with the faked carrier in front of its name. And then I was able to purchase the paid games I wanted on the web and have them OTA'ed to my Prime. Then I went to check the Market app on my prime, and I no longer get the "could not be found" error! So I went and bought something from my Prime and it also worked!
My *unproven* theory is that by setting the faked carrier and trying various things with it (downloading free apps from Market on the Prime) and leaving it on for a day or so, somehow the Market central database (or something) started to recognize my Prime as from the faked carrier. Then everything worked.
Or perhaps I did something *specific* that caused the Market central database (or something) to recognize my faked carrier. I was playing around with all the Setting/Location settings just a few minutes ago. Dunno if they did anything.
Note also that to make the purchase successful I had my credit card address in Google Wallet changed to an address matching the country of the faked carrier.
Yesterday I finally rooted, and maybe picked a bad time... I've done 2c, 3a, wifi wipe, nandroid backup and flashed modem to UCKK6. And now the Play Store wants me to re-buy apps.
Play store knows of a similar issue, but I haven't found anything like this in the i777 forum, and maybe I just screwed up when re-entering my Google account after wiping. I've done everything possible with my Google account, including resetting the password, so i know the account works, at least. Am I missing the easy fix that everybody knows about? Any advice?
So your issue is its not showing the apps? Or its telling u u haven't bought the app
Sent from my SGH-I777 using Tapatalk
They (only a few, but still...) show as available to buy. I guess another question would be (now that I've purchased TIBU Pro) how to avoid this when I flash to ics?
Try loging into your Play Store from the computer and see if it tells you differently.. My experience with it in the past, it will show what you have brought when you log into the Play Store. Then you can do the option to have it re-install from there.
This isn't I777-specific - Google Play has been having issues lately.
It hasn't even scrolled off of the first page of Engadget Mobile yet.
http://www.engadget.com/2012/03/29/purchased-play-store-apps-gone-missing-googles-looking-into-it/
true i could never understand why they changed it to play store tho market seemed more stable
The worst part is that I'm not sure I have that known issue. I had the play store working properly (* at least it appeared to be working...) until root/wipe, which I did the day this issue appeared. **** luck or coincidence? Probably both...
Any other i777 users with this problem?
mgd76 said:
The worst part is that I'm not sure I have that known issue. I had the play store working properly (* at least it appeared to be working...) until root/wipe, which I did the day this issue appeared. **** luck or coincidence? Probably both...
Any other i777 users with this problem?
Click to expand...
Click to collapse
I had similar issues when I would use TiBu to restore, but instead of just doing apps, I did all apps and data - it would screw up the market links so it didn't know what I owned any more. Being careful to only restore missing apps + data has taken that problem away. And just rooting shouldn't have done it.
Unless you restored "wrong", I'd wait and see how well Google responds (they're not very good at it, sadly).
alacrify said:
I had similar issues when I would use TiBu to restore, but instead of just doing apps, I did all apps and data - it would screw up the market links so it didn't know what I owned any more. Being careful to only restore missing apps + data has taken that problem away. And just rooting shouldn't have done it.
Unless you restored "wrong", I'd wait and see how well Google responds (they're not very good at it, sadly).
Click to expand...
Click to collapse
Thanks, but I didn't restore at all... I never bought TiBU before rooting (wouldn't have worked, right?) so that was the first thing I did after root. Then I noticed that my old apps had prices again. I thought I would be able to re-download them...
Sassibob, I want this resolved before I get my ice cream sandwich... Please hurry!
mgd76 said:
Yesterday I finally rooted, and maybe picked a bad time... I've done 2c, 3a, wifi wipe, nandroid backup and flashed modem to UCKK6. And now the Play Store wants me to re-buy apps.
Play store knows of a similar issue, but I haven't found anything like this in the i777 forum, and maybe I just screwed up when re-entering my Google account after wiping. I've done everything possible with my Google account, including resetting the password, so i know the account works, at least. Am I missing the easy fix that everybody knows about? Any advice?
Click to expand...
Click to collapse
did you ever get them working?
Not yet. Last time I checked, Google had the issue listed as recently fixed.
BeenAndroidized said:
Try loging into your Play Store from the computer and see if it tells you differently.. My experience with it in the past, it will show what you have brought when you log into the Play Store. Then you can do the option to have it re-install from there.
Click to expand...
Click to collapse
Good tip, found out that my whole Google account has a start date of March 29. Should be October 15th, or thereabouts. Of course, march 29th was root/wipe day, so maybe I failed reconnecting to Google? I've sent "feedback", but won't hold my breath...
Now that I see other i777 users are having issues like mine, I'm taking the jokes out of this thread title. Sassibob, Y U B USELESS?
PS. Help request form filled out, ticket # received. Still not holding my breath...
Patience. Sadly this is do to some issues with their account server. Submit your ticket and wait patently. Get a receipt from your email and attach it so they can find the old data and fix it.
Sent from my SGH-I777 using xda premium
I had this issue the other day, and the fact that I had the options to auto-restore app data from "the cloud" screwed with things badly. I turned that off, it warned me it was going to delete all device data from my dashboard. After that, it acted properly.
skatcat31 said:
Patience. Sadly this is do to some issues with their account server. Submit your ticket and wait patently. Get a receipt from your email and attach it so they can find the old data and fix it.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Patience is wearing thin... Greg from PlayStore support team has now referred me to this website. As far as I can tell, it's a closed loop, with NO help options if your issue isn't among the few they address. What next?
http://support.google.com/accounts/?hl=en
PS. All aspects of my google account have re-started on root/wipe day, including Gmail. No access to the email receipts or any other emails from before.
Sent Google Play support another message yesterday, saying I have receipts on my phone bills.
No reply.
Well, I finally got Google support (main, not play store) to look into this. I had created multiple Google accounts, and all is fixed. Except: they can't or won't link those accounts, so to get those apps back from scratch, I will always have to log in to both accounts.
Hi guys. I just received my HTC Droid DNA from the US. It has an unlocked bootloader and has been rooted with TWRP installed. Most of the Verizon bloatware has been removed too.
But after logging into my UK Google Play account I can only access the Apps category. Nothing else. No Music, Books, or Movies.
I updated the Google Play services but no luck. I even tried with an updated APK and it still won't work.
I also tried accessing the Movie store from the Play Movies app but it just takes me to the site.
Any ideas? This has never happened before with an import device.
Thanks.
Could it be because I dont have a SIM card installed?
Its so strange. Whenever I load the Play Store it just automatically starts in the Apps page. It doesn't open the regular homepage with options for Apps, Music, Movies & TV, Books etc.
I have attached a screenshot showing what its like. Normally in the top left corner there would be an option to go from the apps page back to the main page but there simply isn't.
I have even tried changing the locale to English UK using apps like MultiLocale2 and others. When I load the Play Store after it looks like its about to load the main page but then it goes back again to the Apps page.
Even attempting to access the Book store from the Play Books app diverts me to the Play Store website http://play.google.com.
Clearly something is going on here. Something is blocking access to the other Play Services.
Also everything is in dollars $. I don't mind this as I had the same thing on my old Motorola Xoom, but the fact that the other services have gone is very strange.
This is really annoying now. I have tried the following:
Updating Google Play Services in the Play Store
Installing the latest Google Play Store APK
Turning on all location services
Changing my locale to English UK/GB and English US
Attempting to access the store categories from their respective apps e.g. Play Music app (just diverts me to the Play Store website)
Trying different languages in the Setup Wizard
Edited my Google Account and added my region as UK
Deleted preinstalled Play Music, Movies, Books APK/odex files
Restored my phone
None of these methods have worked. I can only access Apps in the Store. Nothing else.
Is it because the phone is rooted? Did deleting the bloatware cause any issues?
Are you running custom rom ? you mite wanna clear your cache IDK. I am a noob who is just trying to help.
syler2012 said:
Are you running custom rom ? you mite wanna clear your cache IDK. I am a noob who is just trying to help.
Click to expand...
Click to collapse
No. Stock rom, just rooted and debloated. Tried clearing the cache earlier. No luck. Thanks for the suggestion though.
Bilhouse said:
No. Stock rom, just rooted and debloated. Tried clearing the cache earlier. No luck. Thanks for the suggestion though.
Click to expand...
Click to collapse
Let me share a story with you when I first rooted my thunderbolt I unstalled "freezed" verizon backup service it screwed my phone up BAD.... mainly the google play services... It maybe something you have "froze* just a thought
syler2012 said:
Let me share a story with you when I first rooted my thunderbolt I unstalled "freezed" verizon backup service it screwed my phone up BAD.... mainly the google play services... It maybe something you have "froze* just a thought
Click to expand...
Click to collapse
I just reinstalled all the Verizon bloatware to system/app via the file manager in TWRP. Rebooted the phone, turned on location services logged into my Google account and still no luck.
Only the Apps still in the Play Store.
Getting really annoyed now. I have tried nearly everything. Last shot is to swap out the GooglePlayServices Framework and Play Store APK's with different more upto date ones.
Tried swapping the GoogleServicesFramework.apk and Phonesky.apk with updated versions in system/app.
Rebooted the device and the Play Store just crashes and comes up with an error.
Went into recovery and deleted the associated odex files for both of them and tried again. Now I get a server error in the Play Store.
Restored the device from a backup now. So annoying! I doubt this device will work properly with Google Play outside of the US.
Bilhouse said:
Hi guys. I just received my HTC Droid DNA from the US. It has an unlocked bootloader and has been rooted with TWRP installed. Most of the Verizon bloatware has been removed too.
But after logging into my UK Google Play account I can only access the Apps category. Nothing else. No Music, Books, or Movies.
I updated the Google Play services but no luck. I even tried with an updated APK and it still won't work.
I also tried accessing the Movie store from the Play Movies app but it just takes me to the site.
Any ideas? This has never happened before with an import device.
Thanks.
Click to expand...
Click to collapse
Wipe your data and cache in TWRP. It's a nuisance to put all of your things back the way you had them, but this usually solves odd problems like this.
I give up.
Tried everything and nothing is working. It just simply wont load the main Play Store page. It jumps automatically to Apps. In that I have noticed that there is a Verizon category and everything is in USD$. But that still doesnt explain why its not working properly.
On top of that I have pushed new Phonesky.apk and GoogleServicesFramework.apk. Tried them with both odex files present as well as deleted.
Comes up with either Server Errors or Error Retrieving Information From Server [RH-01].
Does any one with more knowledge like a dev have any idea how to fix this?
2 questions...
Did you have this issue prior to device unlock?
Have you wiped data as reccomended by several other users in this thread?
I know its not a perm solution but i suggest that you create a new google email account and attempt to log into the playstore using these new credentials. This will allow you to test your theory that its related to your uk goog account. If that is the case then reg an account with US google and your problem is solved. I know it inconvenient to have to lose paid apps and what not but if this is truly a location issue then you may not have a choice my friend. Good luck.
jonesin said:
2 questions...
Did you have this issue prior to device unlock?
Have you wiped data as reccomended by several other users in this thread?
I know its not a perm solution but i suggest that you create a new google email account and attempt to log into the playstore using these new credentials. This will allow you to test your theory that its related to your uk goog account. If that is the case then reg an account with US google and your problem is solved. I know it inconvenient to have to lose paid apps and what not but if this is truly a location issue then you may not have a choice my friend. Good luck.
Click to expand...
Click to collapse
Hi.
Thanks for the response.
I personally did not perform the unlock. The seller in the US did, as well as rooting the device. Upon receiving it, I immediately reset the device and logged in with my Google account. Thats when I noticed the problem. Its only been connected to WiFi as I have no Micro SIM yet to try it out on it.
I have wiped Data via TWRP as well as the Cache and Dalvik Cache. I have cleared data and cache in the Application settings for both the Play Store and Google Play Services. Nothing seems to work.
And its a very strange problem. Not one I have encountered before and searching on the internet it seems to be very rare. If I try to access the Books category by clicking on the little Play Store logo in the Play Books app, it switches to the Play Store and then immediately opens a new tab in the browser sending me straight to the website.
Surely as a Global device with unlocked GSM capabilities they should expect a foreigner or even someone on holiday from the States to try and use Google Play in another country.
Bilhouse said:
Hi.
Thanks for the response.
I personally did not perform the unlock. The seller in the US did, as well as rooting the device. Upon receiving it, I immediately reset the device and logged in with my Google account. Thats when I noticed the problem. Its only been connected to WiFi as I have no Micro SIM yet to try it out on it.
I have wiped Data via TWRP as well as the Cache and Dalvik Cache. I have cleared data and cache in the Application settings for both the Play Store and Google Play Services. Nothing seems to work.
And its a very strange problem. Not one I have encountered before and searching on the internet it seems to be very rare. If I try to access the Books category by clicking on the little Play Store logo in the Play Books app, it switches to the Play Store and then immediately opens a new tab in the browser sending me straight to the website.
Surely as a Global device with unlocked GSM capabilities they should expect a foreigner or even someone on holiday from the States to try and use Google Play in another country.
Click to expand...
Click to collapse
I still say make an attempt at creating a new goog account just for the sake of sanity and process of elimination.
jonesin said:
I still say make an attempt at creating a new goog account just for the sake of sanity and process of elimination.
Click to expand...
Click to collapse
Just tried it now mate. Created a new Google account with US details. Logged into Google Play and still the same problem. I even went through the Setup Wizard route on the phone just to be sure. It must be detecting my location via my IP address.
OK Guys.
Im getting somewhere now.
I have downloaded Market Enabler APK and set the phone to US Verizon settings. I then used Droid VPN with a US server and now I can access the Play Store properly with all the categories. So its clearly an IP issue. But now the question is how the hell do I get past it?
Just to confirm this. I logged out of my new US Google Account and back into my old UK one. At the same time I kept Market Enabler and Droid VPN active.
It worked fine. I was able to access the Play Store properly with all categories. After this I logged out of Droid VPN and deleted Market Enabler and it still worked! (I attached a screenshot) The last piece was to see if it would function after a reboot.
Turned the phone back on, went into the Play Store and the same problem as before. Only Apps. So its clearly to do with my UK IP address.
But at least I now know. Looks like I will be selling the Droid DNA.
What I don't understand, is that if i'm in the UK with a UK IP address, with a working UK SIM and a UK Google Account why cant I access the UK Google Play store on an unlocked GSM device?!
Bilhouse said:
What I don't understand, is that if i'm in the UK with a UK IP address, with a working UK SIM and a UK Google Account why cant I access the UK Google Play store on an unlocked GSM device?!
Click to expand...
Click to collapse
Well the device is not technically an unlocked GSM device. Your bootloader is unlocked but that has nothing to do with the ability to use it on another carrier. The device was released under verizon as a flagship verizon exclusive with GLOBAL CAPABILITY meaning all applicable consumers would have purchased in the us and be roaming on all other carriers, so technically was never meant to be a GSM only phone. The fact that it works on GSM carriers is because of the radio chip they decided to use. Now because it can pick up these bands doesnt mean that vzw released the device with the intentions of it being used on other carriers. What you need sir is the HTC j butterfly which is a GSM "Carrier UNLOCKED" global version. Anyway I imagine with a little wizardry there is a way around this for you. I cant provide a fix but I'm sure there is a way. I'll ask a couple people and see what their thoughts are.
Thanks for the reply. I understand where your coming from. I know that its a Verizon exclusive, but if anyone was to use it abroad even for a short while why cant they just reroute you to the local Google Play store or better yet base your Play Store off your country details in your account.
I think this is also due to the fact that the phone is ultimately only for US consumers like you said. Even when setting up the phone there is no option for English UK or English AU etc. Just the US.
Oh well. Thanks for everyones help.