Hello XDA,
I apologize in advance if this topic has been covered, but I cannot seem to find any threads describing the problem I have.
Please read below the post that I have put in the Noob Guide thread... After attempting to root my Note for the first time, somehow during the initial process the touch-buttons have completely stopped working
"I don't know how or why, but the touch buttons on the bottom of the phone are no longer working. Is it broken? I was using the stock ICS version on the Note, decided to root it using your guide. I followed the steps, but it locked up on the Samsung logo on bootup. So I then went to restore the phone to stock and try again, and now the buttons are not working at all??? What happened??
By the way, the touch screen is working totally fine. I just cannot press the home, menu, back and search buttons. Also, when I followed the process to bring the phone back to stock, the phone would hangup during boot as well. It would freeze this time on the ATT white and blue logo screen. I followed the advice by Da G and did a factory wipe, and then it finally booted up, but no buttons!!! How do I fix this??
So I've been experimenting as much as possible to try and figure out where I went wrong in this process to break the capacitor buttons. I've tried flashing the stock rom through Odin several times, still no buttons. Without the use of the buttons, I've been able to flash CWM and root the phone, and then was able to flash a rom with no problems at all (since CWM only uses the volume and power buttons to function). I chose a random rom and flashed it, Novena (Alliance Rom), and that process went smoothly. But I still have no touch buttons!!!! What happened??
Is this an unfixable problem? Considering I've been able to do anything with the phone except for touch the buttons, it doesn't seem like it would be a software problem.. But what could I have done to break the buttons? I'm so frustrated.. am I going to have to claim a new phone through insurance? If so, I'm pretty damn scared of trying to root the phone again!"
I would take a look at the ussd codes and see if there is one to test this specific setting!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Thank you for the reply! I looked through all the USSD codes on this thread: http://forum.xda-developers.com/showthread.php?t=1953506&highlight=ussd+code
I could not find anything that would help me. In CWM boot menu, there is a "Key Test" feature in the Advanced section. When I choose that, it registers "Key: 114, 115", etc. when I press the volume up, down and power buttons, but there is no reaction when I touch the capacitive buttons. It says that you have to press "Back" to get out of this test mode, so I'm stuck in the mode and have to reboot since the stupid button doesn't work. >_<
I'm so frustrated. Has anyone ever had this problem?? It seems so bizarre...
that happen to me with my brand new skyrocket.something went during root process.i couldnt fix it.i tried everything.i end up calling att .they replaced it with refurbished unit.good luck.you must have done something wrong while rooting.because samsung phones are hard to ****up.i know what i did.i ran a app from playstore to unlock sim after i rooted it.thats what messed up my buttons.
mintu123 said:
that happen to me with my brand new skyrocket.something went during root process.i couldnt fix it.i tried everything.i end up calling att .they replaced it with refurbished unit.good luck.you must have done something wrong while rooting.because samsung phones are hard to ****up.i know what i did.i ran a app from playstore to unlock sim after i rooted it.thats what messed up my buttons.
Click to expand...
Click to collapse
Aw man, that's discouraging. I can cough up the $200 and get a replacement phone through insurance, but now I'm scared to root it again! I don't know what I did wrong.. I followed all the steps I was supposed to as far as I know.
If I get a replacement phone and try to root it, if this happens again the warranty is void right? So I'd have to go through insurance again to get a new one?
only time i have seen this happen was with a friends epic touch. he flashed a rom for different galaxy sii device. it booted and only problem was buttons not working. you do have a note i717? just checking. you could flash a rom that you can enable navigation bar with onscreen buttons. i am running eclipse and it has this feature and i dont have any problems with rom.
s89281b said:
only time i have seen this happen was with a friends epic touch. he flashed a rom for different galaxy sii device. it booted and only problem was buttons not working. you do have a note i717? just checking. you could flash a rom that you can enable navigation bar with onscreen buttons. i am running eclipse and it has this feature and i dont have any problems with rom.
Click to expand...
Click to collapse
Thanks for the reply.. That is actually a good idea, I will have to try that if the buttons break again. I say "again" because **update** the buttons are magically working now!! Wtf?? I received a phone call and talked for a bit, set the phone down and when I picked it up again the buttons are all working like nothing was ever wrong.
Of course, they magically started working AFTER I called Assurion and ordered a replacement... Ugh. That is the second time I've ordered a replacement and cancelled it.
Another update...
They're broken again. UGH. No idea why or why they started working for a few minutes. I'm getting that replacement phone and I'll try again. I really hope it doesn't happen again...
Related
Sorry guys..I think this is my first post here..I tried to make I resarch on my prob but I haven't find nothing similar (correct me if I am wrong..)
By the way I was using Dutty crem de la crem for a month with no prob after that the following issue came up:
Once my phone is on if I keep it pressed the power off button the page with power,lock screen or terminate data options show up but at this point the touch screen is freeze doesn't work...only thing I can do is repressed the power button, switch off the screen and re and press for example the "answering" button and I can unlock the phone (in this case the touch screen is operable)
Same thing if is the phone is in locked and I press the power off button I can not operate the touch screen (and unlock the phone) and again...only thing I can do is repressed the power button, switch off the screen and re and press for example the "answering" button and I can unlock the phone (in this case the touch screen is operable).
I tried the following:
-change the rom to last energy and dutty v11,change couple of time the radio version, format the memory card,operate the phone without sim card and memory card but no change.
Last I installed the original rom from HTC...and still the problem persist...I start to think is something related to the hardware..could be???
Any idea?
Other question why after I installed the original rom I can still see the hspl 2.08 if I switch on the phone keeping the volume down?
Thx guy!
lane2m said:
...I start to think is something related to the hardware..could be???
Any idea?
Other question why after I installed the original rom I can still see the hspl 2.08 if I switch on the phone keeping the volume down?
Thx guy!
Click to expand...
Click to collapse
it has to be hardware if the problem occurs with different roms / radios. (a different though similar problem happened with me- eventually it all stopped working.) i would try to return it...
no matter what rom you have you can enter bootloader (like you said with volume down) and see what spl (or hspl) you have. if you flashed the original rom from your pc hspl will still be there; if you flashed from your sd card it is likely back to spl.
cheers.
yep it's a hardware problem. i know because this just happened to me last week, except that the start menu would pop up instead... i did multiple hard resets but nothing. t-mobile said it's a common issue with our phones though your the only other case of this happening that i know of... other than me lol. you'll have to get a new leo
so if I have properly understood your verdict is to flash original rom from the SD and return the phone to HTC get it fixed (it is obviously still under warranty!!),,,right?
How strange.
My HD2 has just started to do the exact same thing. When WinMo boots the screen works fine but when it has been in standby and i press a key to waken it up, the screen does not respond.
I have done a hard reset also and it is still not playing up.
Looks like i'll need to call the insurance company.
lane2m said:
so if I have properly understood your verdict is to flash original rom from the SD and return the phone to HTC get it fixed (it is obviously still under warranty!!),,,right?
Click to expand...
Click to collapse
yes.
flashing from the sd should get rid of the hspl so all should be back to normal (i would double check though with a quick launch into bootloader...)
good luck!
damn I have the same issue right now. i thought it might have been a bad rom that i flash. i have to reset my phone every time i want to you use it. I cracked my screen so I don't know if that would void any mfg warranty on it.
Sent my handset to HTC on 8th Sept. Got it back on 28th Sept with new screen and new outer case which had a few chps and scratches.
All working fine again. Long time to wait tho. A day off 3 weeks
I am having this exact same problem. I had a feeling it was the hardware after it started doing it in Windows as well as Android. If we didn't purchase the insurance from T-mobile do we send the phone back to HTC via our T-Mobile store. I have had the phone for about 6 months now. Is it a costly fix?
I have searched and searched, but can not find what seems to be an applicable fix, so here goes.
Ok here is my best description. Equipment: Rooted vibrant. The plot: Rooted. Ran fine for months. Yesterday purchased Rom Manager premium. Installed one of the premium roms. Can't remember the name of the rom. After install everything worked fine except I kept getting the error, "com.google.process.gapps has stopped unexpectedly" so I tried everything I could find related to that problem to fix it, but nothing worked. As a symptom the market, gmail, etc wouldn't work. Anyway I figured I'd just recover the last rom that I backed up and start over. So I did, but now the phone boots, goes to the "draw pattern to unlock screen" and won't recognize the fact that I'm actually drawing the pattern to unlock the screen. The "buttons" on the bottom of the screen recognize my touch (menu, home, search, back) as they darken when touching them.
So there the phone sits on the unlock screen. After a minute or two the screen goes blank, the phone vibrates once, and the unlock screen comes back and won't accept any input.
Is this fix applicable, or would it work in bringing my phone back to me?
http://forum.xda-developers.com/showthread.php?t=848737
I want to make sure as I don't want to further exacerbate the uselessness of my phone. I feel like I've lost a limb with it gone.
Thanks for any help.
Sorry to hear you found the worst gremlin of all. I'll get that from time to time when my phone feels like being stupid. Lucky for me, I can just reboot the phone, and she's back to normal.
As far your situation is concerned, I would probably try to use Odin and flash your phone back to stock so you can build it back up to whatever ROM you're on. This usually happens when you bounce back and forth between a froyo and GB ROM; or a ROM from a different dev that's used a different framework to make all his stuff work.
Jump into the link in my sig, and see if you can find the files you need. Otherwise, shoot me a message so I can link you to the files I use to go back to stock pre-rooted.
Lol, did you try this?
http://forum.xda-developers.com/showthread.php?t=749605
Odin to stock, check the stickie about how to do so... it will solve your problem almost for sure... above all, dont panic, youll be allright
Sent from a cell tower to the XDA server to you.
younix258 said:
Odin to stock, check the stickie about how to do so... it will solve your problem almost for sure... above all, dont panic, youll be allright
Sent from a cell tower to the XDA server to you.
Click to expand...
Click to collapse
OK. The sticky worked. I admit I panicked, but IT WORKS NOW!! I'm just ecstatic! You guys rule.
I guess I was just gun shy. I bricked the snot out of my my-touch a year ago (still doesn't work).
Anyway, on to hacking.
Thanks again!
Awesome! Glad you got it werkin
Next time just try a simple Google search of the error itself.
*EDIT*
If you still have the mytouch I'd be interested in it. PM me if so
Yeah I tried to google the problem, but I was still stuck. None of the fixes seemed to work. Until google led me here.
I do still have the my touch. Mint condition, minus the fact it doesn't work! I'd like to get it working again if possible. Is there a way to odin the my touch? I tried and tried last year when I bricked it, but I never got it to work again. Is there a my touch forum here somewhere named something other than "my touch"?
Sent from my SGH-T959 using XDA App
Hey guys, so I just updated my att galaxy s2 via kies to android ICS however after that I've ran into some problems.
After updating however I encountered a period where the screen went black and the phone kinda just died on me. After restarting I began to encounter some problems. For some reason, whenever the phone goes to sleep and and then wakes up, my screen gets flipped upside down and the screen gets really bright. Despite that, I still have to press the screen like usual. Which means that if the call button is at the top after flipping, I still have to press the bottom of my screen. Also the screen isn't perfectly flipped and there is space above the top bar.
However, the phone does work fine on bootup, and only fails after it sleeps. Also, very recently my phone just went through a screen repair after the screen cracked under the glass, but otherwise that I have no clue what's going on.
Is this just a poor repair and a hardware problem or is their another problem here?
Also I've tried a factory reset and that didn't help.
Thanks for any help you can give.
(Hopefully I got the right board)
Kovath said:
(Hopefully I got the right board)
Click to expand...
Click to collapse
considering this board is all about CUSTOMIZING devices... I dunno about that. Maybe try the AT&T site?
Maybe one of our divas will be kind enough to help anyway.
Yes, I mean divas, also referred to around here as devs. I <3 u all!
Clay
Sent from my SGH-I777 using XDA
Yeah I kinda got that gist =P
but, after searching through the web, there weren't really a lot of sites that I came across detailing about my problem, but this was one of the sites that came up a lot so I was just hoping if anybody, just anybody could help me out with this.
Kovath said:
Hey guys, so I just updated my att galaxy s2 via kies to android ICS however after that I've ran into some problems.
After updating however I encountered a period where the screen went black and the phone kinda just died on me. After restarting I began to encounter some problems. For some reason, whenever the phone goes to sleep and and then wakes up, my screen gets flipped upside down and the screen gets really bright. Despite that, I still have to press the screen like usual. Which means that if the call button is at the top after flipping, I still have to press the bottom of my screen. Also the screen isn't perfectly flipped and there is space above the top bar.
However, the phone does work fine on bootup, and only fails after it sleeps. Also, very recently my phone just went through a screen repair after the screen cracked under the glass, but otherwise that I have no clue what's going on.
Is this just a poor repair and a hardware problem or is their another problem here?
Also I've tried a factory reset and that didn't help.
Thanks for any help you can give.
(Hopefully I got the right board)
Click to expand...
Click to collapse
There are alot of things that could go wrong when flashing ROMs.
All of the custom ROMs here have built in safeguards which allow users to recover from issues involved with flashing. The same cannot be said about stock builds.
Unfortunately, your options are limited if you're going to stay stock. You can either try a factory reset and re-installing the update via KIES or you can call AT&T. That's pretty much it.
Personally, i'd Mobile Odin a rooted package with CWM and start flashing some of the wonderful work the developers have graciously allowed us to partake.
BROKKANIC said:
Personally, i'd Mobile Odin a rooted package with CWM and start flashing some of the wonderful work the developers have graciously allowed us to partake.
Click to expand...
Click to collapse
OP, I agree with the sentiment here, but you can't use mobile odin until your are already rooted. One option you could follow the guide linked in my signature to root the phone and go from there.
My personal suggest is that if you're running stock ROM, updating an official stock ROM and having problem, I call the provider for help.
My download and install went fine but I incounterd some unusual problems afterwards. My phone doesn't always keep a data signal while browsing the internet and a phone reboot makes it return. Setting browsers home to Google instead of default AT&T doesn't stick. I also had few dropped calls and very low signal bars in status bar at my house which gingerbread gave me full ones.
same here
Kovath said:
Hey guys, so I just updated my att galaxy s2 via kies to android ICS however after that I've ran into some problems.
After updating however I encountered a period where the screen went black and the phone kinda just died on me. After restarting I began to encounter some problems. For some reason, whenever the phone goes to sleep and and then wakes up, my screen gets flipped upside down and the screen gets really bright. Despite that, I still have to press the screen like usual. Which means that if the call button is at the top after flipping, I still have to press the bottom of my screen. Also the screen isn't perfectly flipped and there is space above the top bar.
However, the phone does work fine on bootup, and only fails after it sleeps. Also, very recently my phone just went through a screen repair after the screen cracked under the glass, but otherwise that I have no clue what's going on.
Is this just a poor repair and a hardware problem or is their another problem here?
Also I've tried a factory reset and that didn't help.
Thanks for any help you can give.
(Hopefully I got the right board)
Click to expand...
Click to collapse
I just got my screen replaced and have the exact same problem, factory reset did not help either.
Did you managed to fix it?
Any help would be greatly appreciated
So I searched the forum for a bit and saw some people have similar issues but not the exact issue that I have. For some reason, my phone's power button only turns on the phone. After the phone is on, it doesn't work anymore. (i.e. will not put the phone into the lock state nor wake up the phone) The only way for me to wake up the phone is to plug it into the charger which will activate the lock screen.
Some additional information:
I am currently running Stock 4.0.3 ICS unrooted.
I have tried a factory reset on the phone.
I have also tried the *2767*3855# factory format code which is supposed to reinstall the phone firmware.
I was using the Go Launcher/Go Locker app as my default home screen and lock screen but this is still happening even after a factory reset back to TouchWiz.
This problem occurred after turning my phone back on this morning after it died due to running out of battery.
If anyone knows what I should do or can point me in the right direction, I would be grateful.
Warranty replacement.
raduque said:
Warranty replacement.
Click to expand...
Click to collapse
Boo, that sucks. Do you think going through AT&T or Samsung would be better? I guess its between a refurbished phone vs not having one for 2 or so weeks.
Malaranu said:
Boo, that sucks. Do you think going through AT&T or Samsung would be better? I guess its between a refurbished phone vs not having one for 2 or so weeks.
Click to expand...
Click to collapse
Funny thing about this question. We have a recent thread about this going on right this very minute. :highfive:
MotoMudder77 said:
Funny thing about this question. We have a recent thread about this going on right this very minute. :highfive:
Click to expand...
Click to collapse
Haha found it in the general section. =D thanks. :highfive:
Woe you are lucky! Hoed you factory reset without a hard brick
Sent from my SGH-I777
Malaranu said:
So I searched the forum for a bit and saw some people have similar issues but not the exact issue that I have. For some reason, my phone's power button only turns on the phone. After the phone is on, it doesn't work anymore. (i.e. will not put the phone into the lock state nor wake up the phone) The only way for me to wake up the phone is to plug it into the charger which will activate the lock screen.
Some additional information:
I am currently running Stock 4.0.3 ICS unrooted.
I have tried a factory reset on the phone.
I have also tried the *2767*3855# factory format code which is supposed to reinstall the phone firmware.
I was using the Go Launcher/Go Locker app as my default home screen and lock screen but this is still happening even after a factory reset back to TouchWiz.
This problem occurred after turning my phone back on this morning after it died due to running out of battery.
If anyone knows what I should do or can point me in the right direction, I would be grateful.
Click to expand...
Click to collapse
had the same problem few days back.well i stay in india so there is no option to get it repaired by samsung service center.so,i took the device to a local mobile service shop and he fixed the issue with in 3 Hours...he said that he has replaced the power button and now my device works fine..it costed me 10$ =550 Rs
I have the same problem with my galaxy S2. I have changed the button, but it doesn't work anymore.
Sorry for my bad english, I'm french.
I have the D-800 AT&T LG G2, It was rooted with KitKat 4.4.2. After I rooted my phone, I tried several different ways to install TWRP onto it. I tried FreeGee, adb shell, and straight from TWRP App, nothing worked, because when I tried to boot into TWRP it would just come up with the LG Logo and "Secure Boot Error" and "Certification Error" or something like that, then be a blank screen. I then just held the power button to turn it off, and it would turn back on and run fine, no problem. I figured it never installed right, and so I left TWRP alone. I know you are not supposed to take an OTA after install TWRP, but thinking TWRP never installed on the phone, I took the OTA, and now it will do the "Error" messages and blank screen, but my power off, power on trick doesn't work anymore. I can boot into Recovery Mode, but when I do a Factory Reset, the screen just goes blank. I have tried to put it into Download Mode by pressing Volume Up + Power when hooked up to a PC, but nothing happens. I feel as though its a tough brick. Please Help!
Dirk1616 said:
I have the D-800 AT&T LG G2, It was rooted with KitKat 4.4.2. After I rooted my phone, I tried several different ways to install TWRP onto it. I tried FreeGee, adb shell, and straight from TWRP App, nothing worked, because when I tried to boot into TWRP it would just come up with the LG Logo and "Secure Boot Error" and "Certification Error" or something like that, then be a blank screen. I then just held the power button to turn it off, and it would turn back on and run fine, no problem. I figured it never installed right, and so I left TWRP alone. I know you are not supposed to take an OTA after install TWRP, but thinking TWRP never installed on the phone, I took the OTA, and now it will do the "Error" messages and blank screen, but my power off, power on trick doesn't work anymore. I can boot into Recovery Mode, but when I do a Factory Reset, the screen just goes blank. I have tried to put it into Download Mode by pressing Volume Up + Power when hooked up to a PC, but nothing happens. I feel as though its a tough brick. Please Help!
Click to expand...
Click to collapse
Bump Please. Same Exact Problem With Me, Rooted, Couldnt Get A Recovery Installed (Even Though I've Literally Been Doing Custom ROMs Since The G1 Released) And As Of The Other Day, AT&T Kept Bugging Me To Update To 4.4.2, Even Though I Was Already At 4.4.2. I Kept Declining, But Today My Battery Died, And When It Turned On, It Automatically Installed It, And I'm Getting The Same Errors And Everything.
Send It In
dotjsx said:
Bump Please. Same Exact Problem With Me, Rooted, Couldnt Get A Recovery Installed (Even Though I've Literally Been Doing Custom ROMs Since The G1 Released) And As Of The Other Day, AT&T Kept Bugging Me To Update To 4.4.2, Even Though I Was Already At 4.4.2. I Kept Declining, But Today My Battery Died, And When It Turned On, It Automatically Installed It, And I'm Getting The Same Errors And Everything.
Click to expand...
Click to collapse
I could not find a fix for this problem. Instead, I sent it back saying that it updated automatically and then it didn't work. They can not tell that you have rooted it, because it is so messed up, SO DONT TELL THEM THAT YOU DID! It'll take about 2-3 weeks foe it to be sent back. It'll be free as long as you are under warranty. Just talk to a customer service person on LGs Online Customer Service people. I hope this helps you out!
Dirk1616 said:
I could not find a fix for this problem. Instead, I sent it back saying that it updated automatically and then it didn't work. They can not tell that you have rooted it, because it is so messed up, SO DONT TELL THEM THAT YOU DID! It'll take about 2-3 weeks foe it to be sent back. It'll be free as long as you are under warranty. Just talk to a customer service person on LGs Online Customer Service people. I hope this helps you out!
Click to expand...
Click to collapse
Thanks For The Suggestion. Ironically, I Was Just At The AT&T Store Because They Were Selling Otterbox Defenders For 25 Bucks, And I Told The Guy That My Phone Was Rooted. I'll Have To Go To Another Store. I'm Working On The Linux Fix As We Speak, So Hopefully I Wont Have To Send It In.
dotjsx said:
Thanks For The Suggestion. Ironically, I Was Just At The AT&T Store Because They Were Selling Otterbox Defenders For 25 Bucks, And I Told The Guy That My Phone Was Rooted. I'll Have To Go To Another Store. I'm Working On The Linux Fix As We Speak, So Hopefully I Wont Have To Send It In.
Click to expand...
Click to collapse
I have tried the Linux fix, that didn't work for me, hope it works out for you. Talk to LG, they are the ones who will fix it. You will have to send it to them. I used United States Postal Service, it costed me like 9 dollars, which isn't bad. Good Luck!