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I recently upgraded from the Incredible to the Rezound and find that when 4G not available, the signal drops down to 1X. Not only that, it seems to stay in 1X even when 4G is available. How can I get the phone to drop to 3G when 4G not available? The Incredible ran in 3G in the same areas that the Rezound drops to 1X. What do I have to set to get it into 3G?
Thanks for help.
both my GF and I have been having trouble with this on both our phones... We both live and work in 4G coverage, pretty strong coverage too. Yet we both see 4g drop out to 3g or 1x. Its very random, and I've had it happen right in the middle of browsing the web. (All of a sudden a page takes forever to load or doesnt and the phone acts like it has no data connection, I go to the home screen and see that I am all of a sudden on 1x..)
I recently read an article that talked about how VZW actually has a pretty major issue they need to resolve pertaining to authentication on the LTE network. I don't know the exact mechanics of it, but basically the authentication fails and you get booted off the LTE network until the phone tries to hop on it again. Right now, the two phones I have personal experiance with do not try very often to get back on and it often takes going into the wireless settings page and selecting mobile networks and going in and out of that screen a couple times, or if it is being stubborn, airplane mode, site for a minute, and then back on. Occasionally I have to reboot the phone.
It really irritated me good last night when I really needed the data connection for GPS navigation because I took a wrong turn in an unfamiliar area..
Sometimes going in and out of airplane mode helps or restart.
I'm not going to say look on the forums. Here is a quote from another thread and linked another thread.
had the same issue and fixed by this.
racingtiger03 said:
Dial ##778#, call
edit mode
password is 000000
modem settings
Rev. A
select "enable"
menu > commit
phone will reboot and you should get 3G back
This changes your network from eHRPD back to EVDO Rev.A. For LTE phone owners, eHRPD causes 3G to die (most of the time anyway) when the LTE network has problems. Get back on normal EVDO and you're good to go.
^ from Jntdroid on another forum (not sure if we're allowed to post to other forums here) I'm not positive on where he got it from, but this is a capability of all HTC 4G phones
I've had occasional issues with being down to 1X, but even that was only during nationwide 4G network issues, definitely get in touch with VZW about that... not that they have enough sense to fix anything *sigh*
Click to expand...
Click to collapse
Good luck. It's what fixed mine.
Sent from my rezound using xda premium
I have the same problem sometimes. Well most of the time actually. =(
Sent from my 4GHz Quad Core G1
I have the same issue periodically ..tho I live in a non lte area..so your suggested solution prob wouldnt be a good idea ey
Sent from my ADR6425LVW using Tapatalk
Same issue here. Only happens when I go from a 4G area to a 3G area. I end up getting stuck in 1x. The phone switches fine from 3G to 4G. But when going back to a 3G only area, it by-passes 3G and I get 1x.
No toggling helps. I have to reboot to get 3G back. I also tried that fix posted above. It does not help. Called verizon again tonight.
The strange part is before we had that 4G outage a few months ago, the phone would switch just fine. Now it's a pain in the ass.
Sorry it isn't helping. It worked in mine and done exactly the way it told me. Go from 3-4g now without an issue. No 1x like before
Sent from my rezound using xda premium
I've made references to this in Q&A, so apologies if you've read this already.
Simply put, my mobile data does not work on this phone. What I'm finding is if I leave a WiFi network or go to/from Sprint to roaming data, the hand-off to cellular data never happens as one of three things invariably occurs:
a) Mobile Data is stuck in 'turning on...' and thus I have no signal at all;
b) I have signal but no throughput (the up/down arrows never light up and I get no data connection);
c) the phone just reboots.
So basically if I change my network state, I can't go back until I reboot. Toggling Mobile Data does nothing in any of these instances. Now I expect holes in the software during a device release, but not holes you can drive a truck through. If anyone is experiencing the same issue or has any ideas, I'd love to hear them. If it's not solved by the end of my 14-day rescission period, this thing is done for.
I had this same exact problem. Update your profile and PRL. That fixed it for me but I dunno if that will fix the problem permanently. Might be a hardware defect but I hope it was just a prl/profile issue.
Sent from my EVO using Tapatalk 2
I've tried updating my profile and PRL and unfortunately that did nothing, and moments ago I gave up and called Customer Care to reactivate my OG EVO.
Of course, 30 seconds after that was all done the representative told me there's an EVDO data issue/outage that has been persistent in Philadelphia since the 22nd. You'd think they'd tell their store reps this valuable information, but such is not the case. I'm going to try running some tests on my OG EVO for comparison's sake and see how much truth they're telling me before I put the LTE back in the box and tell Sprint where they can shove it.
I have noticed some quirkyness with the WiFi/3g handoff on the phone on stock and viperROM. I am in the Philly market too, possibly the issue.
Sent from my EVO using Tapatalk 2
It's becoming unbearable. I lose my 3g connection about 3 times a day. But today, it's lost it about 20 times and that's no exaggeration. It's lost mobile data at least 5 times in the last hour. HTC has got to do something about this.
Sent from my EVO using xda premium
So I reactivated my OG EVO and sure enough, 3G data speeds are nothing short of awful in the 19103 area (~6KB/sec on average), compared to the 19106 area a mile or so away -- there's definitely an EVDO issue in the area. However, the OG EVO is not exhibiting the same WiFi/roaming hand-off issues that the EVO LTE is; that has to be a software issue specific to the phone. Seeing as I frequently walk in and out of various WiFi blankets throughout the city several times every day, this bug is a deal-breaker for me.
When I leave a wifi area I've noticed it takes a very long time to pick up 3G. It was nearly instant on my E4GT.
I just had the same issue with my mobile connection. Updating my profile and PRL seemed to do the trick. Changing from wi-fi to mobile also takes over a minute...
change your phone from cdma/lte mode to cdma mode, did the trick for a few friends of mine.
I've also been having the same issues. My phone will just drop 3G and go to roaming or no signal at all constantly. I also live in the Philly area so I'm hoping since we're in the second wave to get LTE that its just Sprint working on the network but I'm starting to suspect that we have a serious problem with our phones. Im on my second phone & a few different ROMS including stock & I've been having the problem since pre relase while my wife's Samsung E4GT has had no issues.
Edit
Well I took the advice from another thread and switched from CDMA/LTE to CDMA only & I haven't had any issues with my 3G dropping or with the WiFi to 3G handoff. Don't know if that fixed the problem or if Sprint just isn't working on the towers today.
Sent from my EVO using Xparent ICS Blue Tapatalk 2
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Cherokee4Life said:
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
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Click to collapse
Have the same issue on 2 diffrent EVO lte's . I heard it could be towers or the software on the phone . I think its the pho e because I've heard the s3 dosnt have these issues .
Sent from my EVO using xda premium
same problem here
started a thread over on the sprint site here
http://community.sprint.com/baw/message/445385#445385
I thought it was the towers as well, but I been in 3 states the exact same issue...
Im in naperville and im waiting for lte to be up and running before I buy the Evo lte...my brother is having the same problems as you...looks like another month before its ready...patiently waiting...hang in there
Sent from my HTC Evo 4G using xda premium
As of today, dead. Voice is ok. 3G is gone. (Philly)
Im in lexington sc and for about a week now my data (which i had inside my house just fine) has been out almost completely and i have called 3 times and got 3 different reasons on why this is. Now last night they tell me that there is NO eta on when it will return????? WTF! This better be a LTE thing. If not this is getting out of control fast... They said id be credited for the outage, well data is 50% of what we pay for. This is unacceptable sprint...
Say if it is a software issue shouldn't most people have this issue ?
Sent from my EVO using xda premium
probably, depending on which software/firmware version you're running. I think it's more specifically related to the radio version/fw vs the towers causing it. it seems more and more like i get varied results depending on where i'm at. always the same end result, just the behavior in how long 3g stays connected varies.
I have been dealling with the same issues. I was driving and my data went out. Can't get data only if I connect to a WiFi, I tried everything. I am on the latest firmware, prl, ect. I got it back yesterday about 5 hours later but as soon as I go to an area with no service it will not come back. (Voice and text work fine) I am still without data since Noon today. I know I have 3G because my old Epic 4G is working fine. I even flashed the radio again and flashed the whole firmware again. Still doesn't work. I am about to take it back and get the Samsung....
Is anyone else having an issue connecting to 3G. I have to disable LTE and then reboot my phone to get 3G to work. Every time. This also causes an issue when trying to update PRL/Profile. It fails 4/5 times with an error code before it actually works.
Also, the wireless tether connects via 3G but hangs over LTE.
Any insight would be great.
Shifted from Outer Space
Oh and just some more info. My LTE works great. Hasn't dropped once yet. Fast too
Shifted from Outer Space
Yup i am noticing a huge problem with my device NOT connecting to 4G (i am in Dallas) and i AM noticing my device saying 3G but the TRUTH is its stuck on 1x. I have Mobile Signal Widget Pro and it will show 1x or an exclamation point instead of H or EVDO data. When the device gets stuck like this its a battery killer.
I too have to shut it off and turn it back on.
I also found that sometimes i have to switch my connection to CDMA only and not LTE/CDMA.
I had that issue the other night... Went away immediately when I paid my bill though... Go figure, lol.
Sent from my EVO using xda app-developers app
I was having a similar issue, and I was getting an error code 1012 when trying to update profile. If it persists either call Sprint or try a data reset.
Sent from my EVO using xda premium
IAmSixNine said:
Yup i am noticing a huge problem with my device NOT connecting to 4G (i am in Dallas) and i AM noticing my device saying 3G but the TRUTH is its stuck on 1x. I have Mobile Signal Widget Pro and it will show 1x or an exclamation point instead of H or EVDO data. When the device gets stuck like this its a battery killer.
I too have to shut it off and turn it back on.
I also found that sometimes i have to switch my connection to CDMA only and not LTE/CDMA.
Click to expand...
Click to collapse
Can you send me addresses where this is happening
Sent from my EVO using xda app-developers app
I am in Vancouver, BC, and we have those ShawOpen wifi network around town.
So here is the problem, when I go around town. My phone will connect to the wifi network around town. It will keep connecting and disconnecting to the wifi and data network. Making my IP phone and IM apps act weird.
Is there anyway to keep both wifi and 4g data on at the same time. I know the old app superpower on xda does it on some roms. but doesnt work on stock Razr HD.
BTW I have a Motorola Razr HD stock 4.1.2 canadian rom (rogers) rooted.
cllo said:
I am in Vancouver, BC, and we have those ShawOpen wifi network around town.
So here is the problem, when I go around town. My phone will connect to the wifi network around town. It will keep connecting and disconnecting to the wifi and data network. Making my IP phone and IM apps act weird.
Is there anyway to keep both wifi and 4g data on at the same time. I know the old app superpower on xda does it on some roms. but doesnt work on stock Razr HD.
BTW I have a Motorola Razr HD stock 4.1.2 canadian rom (rogers) rooted.
Click to expand...
Click to collapse
That's actually a normal behavior when it comes to Data/Internet, so Android switch automatically to Wi-Fi when you get in range of a stored SSID, and once you get far from it, it will switch back to 4G again and this just a politic about battery saving because 4G consumes more juice than Wi-Fi.
To respond your question I should say there's no way to have both 4G and Wi-Fi connected at the same time because that isn't really suitable (and not Possible?? for a phone at least), and the only workaround I can tell you is to just keep Wi-Fi turned off and use only 4G so you won't get bothered.
Hope that was clear.
Anyone having issues with 3g data dropping or network always disconnecting, takes a while to connect
Sent from my 0PJA2 using XDA Free mobile app
I had that problem with my sprint m9. Had it for a week with no problem then suddenly no data connect. No 3g or LTE for a couple days. Just Wi-Fi. I took it to a local corporate store and the best tech there eventually swapped out the sim and it's been connecting since. She told me sometimes the cards are bad from the start. Of all the phone's I've had that was a first for me.
Hmmm, mine seemed spotty today. A couple times I showed good 3G or LTE signal, but couldn't get data through.
Toggling airplane mode seemed to help.
mingo2120 said:
Anyone having issues with 3g data dropping or network always disconnecting, takes a while to connect
Sent from my 0PJA2 using XDA Free mobile app
Click to expand...
Click to collapse
so i had the same issue and when i got the new OTA the other day which has a new radio I think the data issues are even worse..
Try a profile update. I activated my phone in a non-sprint area and got really terrible 3g and NO 4g in known LTE saturated areas. Once I returned to my hometown I updated the profile and PRL and I instantly got LTE and the spark logo.
ccs86 said:
Hmmm, mine seemed spotty today. A couple times I showed good 3G or LTE signal, but couldn't get data through.
Toggling airplane mode seemed to help.
Click to expand...
Click to collapse
Yep I've had those issues since day 1. Occasionally the mobile data will disconnect, yet is switched on. Only toggling airplane will fix it.
m03sizlak said:
Yep I've had those issues since day 1. Occasionally the mobile data will disconnect, yet is switched on. Only toggling airplane will fix it.
Click to expand...
Click to collapse
I'm having similar issues.
So far, I tracked it down to this...
If I am on WiFi and then switch off, it will connect to LTE. At that time, some items such as Mail, Facebook, talking to Google, etc. quit working. It just times out. However, I can still browse the web and perform other functions. It will work if I switch back to WiFi or 3G, but so far it appears that I have to restart the phone to get everything working under LTE at that point.
Can others confirm this?
ReproOne said:
I'm having similar issues.
So far, I tracked it down to this...
If I am on WiFi and then switch off, it will connect to LTE. At that time, some items such as Mail, Facebook, talking to Google, etc. quit working. It just times out. However, I can still browse the web and perform other functions. It will work if I switch back to WiFi or 3G, but so far it appears that I have to restart the phone to get everything working under LTE at that point.
Can others confirm this?
Click to expand...
Click to collapse
im having some similar issues. ill lose connectivity on LTE but it wont be disconnected from the LTE network, but switching to 3g or wifi works...ive narrowed it down to when I have a weak LTE signal. My house has always had a weak signal and thats where i notice it the most, I compared with my m8 and the signal levels are the same and connected to the same tower yet the m8 will work while the m9 acts like theres no connection at all, If i go outside and get a slightly better signal the m9 will work great.
2k4mach said:
im having some similar issues. ill lose connectivity on LTE but it wont be disconnected from the LTE network, but switching to 3g or wifi works...ive narrowed it down to when I have a weak LTE signal. My house has always had a weak signal and thats where i notice it the most, I compared with my m8 and the signal levels are the same and connected to the same tower yet the m8 will work while the m9 acts like theres no connection at all, If i go outside and get a slightly better signal the m9 will work great.
Click to expand...
Click to collapse
There is also a discussion about the same issue over on the Sprint Community forum: https://community.sprint.com/baw/thread/204027
I have come across this as well, it's usually when I use more than 4 GB of data over sprints network. I sent a message to sprint telling them their service is shotty at times, never heard anything back yet but haven't run into data connect issues (since then). Also I've heard you can complain about signal strength and if you put in the time (going to supervisor to supervisor) they will send you a device to boost your signal. Or you can just pay for the signal booster device. This is just my opinion and what I have heard, don't quote Bubba
2k4mach said:
im having some similar issues. ill lose connectivity on LTE but it wont be disconnected from the LTE network, but switching to 3g or wifi works...ive narrowed it down to when I have a weak LTE signal. My house has always had a weak signal and thats where i notice it the most, I compared with my m8 and the signal levels are the same and connected to the same tower yet the m8 will work while the m9 acts like theres no connection at all, If i go outside and get a slightly better signal the m9 will work great.
Click to expand...
Click to collapse
my data drops numours times a day and its getting pretty annoying, the phone constantly tells me i have lte but nothing works, browser, facebook, pandora, snapchat. Toggling airplane mode does nothing same with turning mobile data off and back on, sometimes updating the profile will work but man its driving me crazy!
Definitely a radio issue. We need a radio update bc this is killing the battery as well.
BUBBA DUB'S said:
I have come across this as well, it's usually when I use more than 4 GB of data over sprints network. I sent a message to sprint telling them their service is shotty at times, never heard anything back yet but haven't run into data connect issues (since then). Also I've heard you can complain about signal strength and if you put in the time (going to supervisor to supervisor) they will send you a device to boost your signal. Or you can just pay for the signal booster device. This is just my opinion and what I have heard, don't quote Bubba
Click to expand...
Click to collapse
The airave signal booster is 3G and voice, had 1 for 4 years, hasn't worked reliably for the past 2 years and with these issues its not gonna help when the phone is able to get and hold the lte signal.
2k4mach said:
The airave signal booster is 3G and voice, had 1 for 4 years, hasn't worked reliably for the past 2 years and with these issues its not gonna help when the phone is able to get and hold the lte signal.
Click to expand...
Click to collapse
The issue is either hardware related, or possibly a radio handoff issue.
Has anyone swapped phones yet with a newer batch to see if it still occurs?
ReproOne said:
The issue is either hardware related, or possibly a radio handoff issue.
Has anyone swapped phones yet with a newer batch to see if it still occurs?
Click to expand...
Click to collapse
Yup doesn't matter, had a 1st day release and also a 1st day store release. Both have the issue for me.
2k4mach said:
Yup doesn't matter, had a 1st day release and also a 1st day store release. Both have the issue for me.
Click to expand...
Click to collapse
I'm constantly having the issue, and I've been advised to swap for a later release. My local stores are sold out, so I will advise once I have it swapped.
Any other possible solutions?
I did a swap myself and is not a hardware issues, I believe is the radio. I downloaded this signal check app to see what type of network connection is always on. I notice when connected on LTE, I have no problem. When it connects to 3g is where I have the issues especially indoors. It kinda tells me is connected in notification bar, but the network connection is stuck on 1xrtt.
Sent from my 0PJA2 using XDA Free mobile app
mingo2120 said:
I did a swap myself and is not a hardware issues, I believe is the radio. I downloaded this signal check app to see what type of network connection is always on. I notice when connected on LTE, I have no problem. When it connects to 3g is where I have the issues especially indoors. It kinda tells me is connected in notification bar, but the network connection is stuck on 1xrtt.
Sent from my 0PJA2 using XDA Free mobile app
Click to expand...
Click to collapse
My problem, and what I have read from most others is on LTE. It works on 3G and WiFi.
Would this affect Hangouts messages from not coming through? If I'm not on WiFi, I'm on LTE, and message notifications won't come through when off of WiFi. They of course come in fine on WiFi....
It's weird...I was sitting at my desk and my phone was jumping back and forth between Sprint 25 and 41 every few seconds...I did the profile update and now I'm solidly on 25 steady.
I've also seen jumps to Verizon LTE which is sort of my blowing.
Hoping this also solves the issue in a spot near my house that I was dropping data completely where before I at least had a useable 3G signal.