I am reporting that as of 8 am this morning. My beloved maxx screen has been shattered. Used it 5 minutes earlier. Took it out of my purse and bam. Didn't drop it, nothing heavy in purse, no keys around the phone. Motorola should be ashamed for making such a weak product. I have owned 7 different smartphones, and done have fallen on concrete and never any damage. I might as well carry an egg in my purse it would probably hold up better. What a shame, I am so sad. Sent from my DROID RAZR using xda app-developers app
Spontaneous shattering??? yeah right!
Believe it or not yes. Nothing that traumatic happened to that phone in the minutes used it prior and it was fine. What ever might have happened was such a minor and light event that no phone should break over. Just be careful the maxx is not as strong as they make it out to be. As I said, I have owned many many smartphones that took a beating and nothing ever damaged the screen.
Sent from my DROID RAZR using xda app-developers app
Pics or it didn't happen.
It has been reported a few times, so it's not that strange that there's a problem with certain devices screen.
I hope Motorola will recognize it and change your screen in warranty.
Any diamond rings in there or ceramic objects as their density could crack glass
Sent from my Nexus 7 using xda app-developers app
No, something I my purse must have hit it just right. Oh well lol. Didn't have time to post pics last night sorry. Will try tonight.
Sent from my DROID RAZR using xda app-developers app
Send it in, $250
XT912 Simplex 1.3 - 64gb SD 8gb SD-ext
I thought it had Gorilla glass.
Gotta be flawed glass, manufacturing defects happen. I've accidentally thrown this thing fifteen feet onto concrete and it was fine
Sent from my DROID RAZR using Tapatalk 2
Gorilla Glass is scratch proof, not shatter proof.
Hard=Brittle. Even diamonds shatter.
Nikorasu said:
Gorilla Glass is scratch proof, not shatter proof.
Hard=Brittle. Even diamonds shatter.
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I believe gorilla glass is scratch resistant, not proof.
Full-Throttle Team
Bummer. Good to know.
Sent from my SkyRaider Thunderbolt.
Cmraymond
If you haven't already sent the phone for screen replacement, there's a cheaper and easier fix. Assuming that your phone was a XT912 Maxx, then just buy an XT912 non-Maxx off of Craigslist, then swap your back, chassis and battery to it. This is a 30 minute fix. You can buy a used XT912 non-Maxx for about $125 to $150 now.
BTW... I started a thread on this previously, which has a link to a helpful Youtub video. I've done it and lived to tell the tale. Don't be afraid of doing this yourself.
JaxDroidGuy said:
I thought it had Gorilla glass.
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Do you even know what that means? Gorilla glass is dense so it is brittle but more scratch resistant.
My 1st screen I did drop it , if you send it in its about $240
But this one is solid, I beat this phone 2 death.
Otter Box
XT912 - 8gb SD-ext - 64gb SD
Dropped mine a couple of weeks ago, must have hit just right. Spider webbed the whole screen, thank God for Best Buy protection, took it on a Monday got a replacement on Tuesday. Best part No deductible!
Sent from my DROID RAZR using Tapatalk 2
Daedalus_ said:
Do you even know what that means? Gorilla glass is dense so it is brittle but more scratch resistant.
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Very sorry I'm not up on my Corning glass options. One might think "gorilla" infers strength and not just sratch resistance. I apologize for not being as smart as you.
Sent from my SkyRaider Thunderbolt.
sullytrny said:
My 1st screen I did drop it , if you send it in its about $240
But this one is solid, I beat this phone 2 death.
Otter Box
XT912 - 8gb SD-ext - 64gb SD
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Otterbox kind of negates the slim size of the RAZR. Might as well carry around a brick from 1998.
Related
My dog just knocked my brand new photon out of my hand and the screen shattered !
I feel your pain my 220 dog stepped on my dell streak 5 screen and broke it and o just bought a photon 3 days ago sweet phone but after hearing this im getting an otterbox! How far of a fall was it?
Sent from my MB855 using XDA Premium App
Suck dude, that just HURTS to see!
Dude, that totally sucks. I'm sorry to hear about this but it is indeed made with gorilla glass. GG is not shatter proof it merely is tougher to resist scratches minor impacts. Hope you at lease have TEP on it. Then again anyone with a glass faces smartphone should have TEP. Good luck with a replacement!
Ya, my evo had gorilla glass and did the same thing.
Loving this Mopho!
I agree, that just hurts seeing that.
Hope you get a replacement soon.
TS
Sorry man! It happens when we least expect it. That's what TEP is for. Hopefully you have it, if not you better hurry up and sign up for it at your local corporate Sprint store or you can call Sprint. Otherwise get your checkbook out and get ready to pay full retail or get the screen replaced if the phone still works.
Yeah its funny when I see ppl say "OMG its not gorilla glass because I dropped it and it shattered". Gorilla glass means that it resists scratches and able to protect it against some minor impacts.
There isn't a phone or tablet out there that can survive a fall from like an apt building. Word of advice, get a case next time on your phone and a screen protector.
yeah i have the tep but i was thinking maybe warranty it since it's less than a week. The fall was less than a foot. oh well we will see what they say and i will let you guys know what happens. What pisses me off is it is going to take forever to get my apps back on it. Just the outter glass shattered I wish they could just replace the glass.
GG isn't about avoiding impacts/shattering. It's about avoiding scuffs and scratches to the screen's surface. We need Corning or 3M or somebody to come up with "FUBAR-resistant" screen protection. That would super-groovy!
EDIT -- Hopefully the good folks over at cnn.cn will provide us Photon nerds with some replacements components soon.
Less than a foot? Did it land on a diamond spike?
Sent from my NookColor using Tapatalk
No but it was concrete and what's better it didn't land on the screen it was face up.
bricky23 said:
Ya, my evo had gorilla glass and did the same thing.
Loving this Mopho!
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Hate to burst your bubble but the evo never had gorilla glass. It was a variation of it but not the real thing. I had the Evo myself.
Either way, glass is glass, it is breakable. Lol.
Sent from my MoPho using XDA Premium.
justindcarter79 said:
My dog just knocked my brand new photon out of my hand and the screen shattered !
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This almost bought tears to me eyes. Sorry that happened to you.
justindcarter79 said:
yeah i have the tep but i was thinking maybe warranty it since it's less than a week. The fall was less than a foot. oh well we will see what they say and i will let you guys know what happens. What pisses me off is it is going to take forever to get my apps back on it. Just the outter glass shattered I wish they could just replace the glass.
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Since GG doesn't mean the glass is shatterproof, how do you expect this falls under "warranty" replacement?
The sprint store I go to will replace it for $35. It is a corporate store.
Loving this Mopho!
justindcarter79 said:
yeah i have the tep but i was thinking maybe warranty it since it's less than a week. The fall was less than a foot. oh well we will see what they say and i will let you guys know what happens. What pisses me off is it is going to take forever to get my apps back on it. Just the outter glass shattered I wish they could just replace the glass.
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So I think A: You should be able to still enroll for TEP insurance if its within the 30 days, B: I also think it's open enrollment so if you dont have it, call in and have them add it don't mention the screen, then call back in a couple days and file a claim. Keep in mind i think it's insurance fraud but more power to ya!
ORam78 said:
Hate to burst your bubble but the evo never had gorilla glass. It was a variation of it but not the real thing. I had the Evo myself.
Either way, glass is glass, it is breakable. Lol.
Sent from my MoPho using XDA Premium.
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All variants of the Evo have had Gorilla Glass..
http://www.corninggorillaglass.com/products-with-gorilla/htc
lol, not to be rude, but why does everyone think that just because it's "unbreakable" means it won't break, everything breaks no matter what you try to do it.....except a cockroach....now if only we could make so type of material....*back to the lab*
^ this is true. I knew that the EVO had Gorilla glass because I saw one or two videos with some guy attempting to scratch it with his keys and there was no damage, but I also heard that its not like other Gorilla glass devices and proof of that is that when my EVO fell to the ground and got destroyed in a million pieces, the replacement phone no less than a few days of getting it got a nice 1 inch curved scratch on the glass when I forgot to take my keys out of my pocket and placed the phone in there.
Hopefully the Gorilla Glass on the Photon is of better quality. Regardless, don't let it fall to the ground.
TS
I've only had the Photon for 24 hours but I'm loving it. I'm pretty sure if you drop this phone it's going to shatter your screen. So hold in tight guys. Is there some sort of option for auto correct on the Photon keyboard?
Sent from my using MoPho 4g XDA App
Question is that if this phone is already w Kevlar, gorilla glass and water resistant. Why the mere for cases and screen protectors
Sent from my ADR6400L using Tapatalk
Maybe.
It definitely depended who you are,for me it is protected out of the box,i use the simple silicon case i got with it,it does the job haha,still haven't dropped it to check tho.
I've heard horror stories of people cracking the screen from 20-30 cm fall. So I installed invisible shield today :=)
Better safe than sorry
Lol invisible shield won't help from a fall lol
Sent from my DROID RAZR using xda premium
I have case mate case. I do miss the kevlar feel. But I really would hate to mess this phone up.
Sent from my XT910 using xda premium
yalkowni said:
Lol invisible shield won't help from a fall lol
Sent from my DROID RAZR using xda premium
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Sure it will, it has the word shield in its name
Sent from my Droid Razr using Tapatalk
Phone went Swimming and Lived
While working on the side of the road, I dropped my Maxx into a water filled ditch without knowing it. I returned to the site 30 minutes later to find the phone face down on the bottom of the ditch. I pulled it out and much to my surprise my default notification sound chimed. When I got back to my apartment, I put the device (still powered on, screen working) in rice for a few hours and pulled it out and went to work with my fully working phone! I was severely surprise it worked near perfectly after the swim.
Now, a week later, I have concluded that the battery life is drastically reduced and that my power button does not function each individual time it is pressed. Insurance claim is in the works....but still, that's a pretty awesome story to tell about the phone surviving the plunge!
@jerseyff bummer, but good to know.
Sent from my Kindle Fire using Tapatalk
I get the case for looks and better grip. I was never a fan of super thin phones, too difficult to hold.
All I have to say is I got the phone a few days ago and all I was doign with it was loading backup from the couch. I may have put it in the pocket of my khaki's once but the pocket was empty. The next day I noticed there was a small hairline scratch right in the middle of the screen. Its barely noticeable but for someone like me its like nails on a chalkboard every time I look at my phone. Now I have to get a screen protector just to hide it.
I have zero faith in garilla glass's ability to prevent scratches on LCD screens. I can't for the life of me figure out what possibly have come in contact with the screen in order to cause the scratch. The link balls in my pocket must have some real teeth.
I broke the glass of my phone while in palm springs ( the screen and digitizer still works...). I want to get the cheapest replacement, but preferably without the huge-ass Verizon logo on the bezel. Can I use the xt910 screen on the xt912 RAZR?
Oh and the bezel needs to be white...
Sent from my DROID RAZR using Tapatalk 2
From what I've read you will need a new glass, digitizer and screen, which will be very expensive. You can't get these parts seperately.
Did you use anything to protect your phone? How did it happen?
I kind of hate it that all good phones use Gorilla Glass nowadays. My HTC Magic used plastic that wouldn't get scratched and wouldn't break. And I have dropped it. Often. On any sort of material, including down the stairs or onto asphalt. Without any protection.
It landed face down when I moved my towel, and I forgot that my phone was in the towel...yeah, I know bathroom texting is bad...
Sent from my DROID RAZR using Tapatalk 2
My first razr fell off my bed to the floor (3'-4'), and the glass cracked across the screen. It fell on its side, so I'm guessing being so thin and rigid creates a vulnerability on the edges. I was with in my 30 days and replaced it with the maxx, feels much sturdier, plus i ordered a soft case from new egg to give it some padding for the next fall.
They hyped up the durability of the phone so much, I'd think if you call for a warranty replacement with a little social hacking they may replace it for you. It'd be worth a try.
Sent from my DROID RAZR using xda premium
horizontal drops (on the edges) will crack the LCD, even face down drops are slightly horizintal. this force cracks the LCD, I drops my Xoom, from my bed to the floor and its still fine!
So can anyone point me to where I can get a replacement screen? The glass is broken to the point that it might break off and stab my finger. Ideally without the ugly ass Verizon logo on the bezel.
And on top of that, I'm kinda tempted to see if Verizon will roll out the Galaxy S or the DROID 'fighter' anytime soon. I might just get one of those devices instead of fixing my screen.
Sent from my DROID RAZR using Tapatalk 2
Check out this website. Good for repair guides and maybe parts too. At least maybe a good starting point to see what you're getting in to.
ifixit.com/Device/Motorola_Droid_RAZR
Sent from my DROID RAZR using XDA
You should be able ot use a xt910 glass no problem.
Any had to replace theirs???
Any good sources just for the glass???
My lcd is fine
Thx
Sent from my DROID RAZR using xda app-developers app
nope. as for sources you can go here http://cellphone-repair-shop.com/motorola-droid-razr-parts-xt910-xt912/
Sent from my XT910 using xda premium
Thx for the link
Im just looking for the digitizer..not the lcd and all that
Was hoping to find someone that has actually ordered the glass and gone thru the process
Sent from my DROID RAZR using xda app-developers app
Youre better off replacing both at the same time. Most phones have some sort of adhesive holding the glass and the digitizer together.
If you ship it next day tomorrow 2 motorola it's like 179 and whatever you pay for shipping 4 to 5 days turn around. I now love my otter box. The other box is good because the silicone never slips never falls
.215 radio - SimplexROM 1.2 - Daily Driver - XT912 - Wigdetsoid - Linux Installer - Otter Box
Disassembly of an Amoded display and digitizer isn't an easy job as well as correct assembly, especially for thin displays like the one that XT910 sports. I suggest you to order full display assembly for the best practice. However, you can buy the digitizer itself from ebay. Prices are about 50-80 $ !
I have worked on cell phones for years!!
Heat gun works wonders
I will try the ebay stuff maybe try Motorola and see what tgey will do
Again was just hoping to find somebody that has actually bought one before
Thx again guys
Sent from my DROID RAZR using xda app-developers app
I broke mine after dropping it face first on the floor, and got quoted £250 plus postage, only to find that the company had finally received the screen only to find that it would only display green. So I told them to recycle it, it wasn't worth fixing it to wait another 2 weeks after waiting a month for it.
So just be careful whether the actual screen works or not.
Are there any good, thick protective screens that do not hamper the touch performance?
It doesn't matter how thick the screen is, it's still gonna break...I broke my Gorrilla Glassed Defy so had to stop putting it in jugs of beer until fixed it which was a bugger...great old pub trick.
Broke mine a few months ago and have been looking for parts sources since. It seems that the digitizer goes for around 180 to 200 $. But sending it to the repair service here in France costs a bit less. Go figure.
Anyway I'm actually waiting to see a good price on a used phone and will probably buy one and keep my old/broken phone for (other) parts. Or sell it on ebay.
Sent from my XT910 using Tapatalk 2
My screen cracked from a simple 1 foot fall onto my drive way.-. Gorilla glass fails honestly. It was a brand new one too, just got it a few weeks prior because my other wouldn't update to ICS.
Sent from my DROID RAZR using xda app-developers app
My wife's Razr Gorilla glass broke from a 1m fall. When she went to pick it up she also cut her finger in the broken glass, something that is surely an engineering problem. You might expect the phone to brake, but not to injure yourself. I contacted Moto and they changed the LCD for no charge, at least.
A friend was using a s3 when he dropped it.. Around less than a meter as well, he's really short.. Facing up.. The glass broke. So much for gorila glass.. At leastsamsung repaired his phone for free..
Sent from my ICS Moto Razr XT910
Bigger displays are easier to break no matter what kind of glass. Its simple physics
Sent from my SPH-D710 using xda premium
You cannot replace the digitizer alone. The digitizer and LCD and fused together, just like on the iPhone 4 and 4S, and the Galaxy S, S II, and S III phones. You can use a heatgun all you want (I also work in a cell phone repair shop), but you will end up destroying the LCD in the process anyway. The screens are often sold separately so that you can buy them individually, in case you drop your phone again it will be cheaper to repair the second time.
Gorilla glass is for scratch protection, if you drop it, it will crack. There is no getting around that.
I was over at the Verizon store yesterday doing something totally unrelated, when I pulled out my DNA TO READ a text and this (up to this point) salesperson, was doing quite well. He then tried to sell me a screen protecter, saying it was "critical I have one to protect my warranty." He went on to explain that if the phone is returned for warranty for any reason, that if they can see any, including extremely minor hard to see scratches, the warranty is NULL AND VOID. I told him THAT is the worst salespitch I have ever heard. He then proceded to try and find a minor scratch by looking at my screen in any angle and light (and couldn'tfind one). Said I was extremely lucky to have had this phone since launch day and not have any scratchs, and AGAIN tried to sell me a screen protecter. Huh???
Sent from my HTC6435LVW using xda premium
I might add, that I am an extremely heavy (addicted) smartphone user (using phone all day for business and all night for personal use.) To this point, I have had 2 blackberry's, a fascinate, a nexus, and now DNA. Never had a screen protecter on any phone, and have had a few extremely (hard to detect) scratches over the years. (told him THAT and he is telling me I am the luckiest guy in town). I am still laughing.
Sent from my HTC6435LVW using xda premium
He's just doing his job man, chill out.
Even though this is gorilla glass 2 it can still scratch, obviously it's harder to scratch but I feel safer with one on and have always had screen protectors on mine and sometines they save large scratches from happening. The ones at verizon suck as they don't cover the entire screen but I think having one is a nice added later of protection. Just my thoughts.
Sent from my HTC6435LVW using xda app-developers app
Jaggar345 said:
Even though this is gorilla glass 2 it can still scratch, obviously it's harder to scratch but I feel safer with one on and have always had screen protectors on mine and sometines they save large scratches from happening. The ones at verizon suck as they don't cover the entire screen but I think having one is a nice added later of protection. Just my thoughts.
Sent from my HTC6435LVW using xda app-developers app
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The droid dna protectors cover the whole screen except for the camera and sensor cutouts...
That is a pretty bad sales pitch but he was just doing his job so meh. screen protectors are something i don't like so will avoid unless seriously convinced other wise
Jrocker23 said:
The droid dna protectors cover the whole screen except for the camera and sensor cutouts...
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The Verizon one covers the screen and buttons, but there is still glass exposed especially if you don't have a case on as well.
Sent from my HTC6435LVW using xda premium
I can speak first hand that the screen definitely scratches (i have about 6 or so). That being said, it did withstand a face down drop from about 2 feet.