Digitizer Fails, Sprint Steps Up - HTC EVO 3D

So my E3D went south on me. In Developer Options I turned on the touch tracer and could see the phantom touches that were opening apps, dialing contacts, whatever shortcut was under the spot when it fired. Crazy.
So I unrooted, loaded the current RUU, and headed to the Sprint repair location by my house.
They looked at it and confirmed the problem. Dude said, "Well, we have replacement parts so we can replace the screen. Or, if you want, we can swap it for the Evo4g LTE." I didn't think I heard him right, so I paraphrased it back to him. Yup. Incredible. Sprint was really getting on my nerves, but they won my heart back with that move.
Just wanted to share my experience - I hope everyone gets similar treatment when the time comes.

That's lucky! I took mine in last month and they replaced the screen. But, I like my 3D and LTE is not online here yet, so maybe it's better that I kept my 3D anyway.

Must be nice.. I've been through like 7 or 8 3ds and their only offer is another crappy refurb or a downgrade.
Sent from my PG86100

Same thing happened to me! Except it was a list given to me. The last phone was the EVOLTE and my face lit up!
I'm loving the LTE. I miss the Evo 3D only cuz aside from the digitizer issues it was a good phone to me.
The screen and battery on this is a huge improvement. I can upgrade again in July but will probably wait till end of the year or maybe next year.
Whoever had digitizer problems just keep trying. I know it helps if you have insurance.
Sent from my EVO using xda app-developers app

My 3d has been having problems keeping a consistent wifi or 3g connection the past few weeks. Sprint has sent me 6 replacements, all have been broken (one bad screen, one wouldnt turn on, one the digitizer didnt work etc). I got tired of having to take each one into the store just to have them verify that it was broken. I told them I wanted a new phone, not a refurbished crap phone. The guy checked his computer, and said they could offer me a Galaxy S2 (yes, a 2) or an evo 4g (the old one, not the LTE). I told him there is no way they are giving me a phone that's over 2 years old. He talked to his manager, and he said the same thing, that's all they could offer me.
I called Customer care to see what they would offer, even threatened to cancel my account. They told me I would have to contact Asurion and pay the deductible to get another replacement (and it would be a refurb). I can't believe Sprint is turning me to them to handle their business, since they can't do their jobs themselves. AND trying to make me PAY to get a warranty replacement.

I actually bought my EVO 3D with a bad screen for $20 and replaced it with a good quality screen for $30. Funny thing is, the EVO 4G LTE went on sale for the price of free (2year contract) 2 days later here. I snagged one for my wife but decided to hang on to the 3D. I'll honestly say the only improvement i care about on the LTE is the battery. It's nice that it's light, and the screen is slightly bigger but i think I'll wait till they put out the next evo or HTC phone that has a quad core or something much better.

And this was for free?? or through asurion, I've got two 3vo's that are broken right now, Mine has digitizer problems and my lady's has a shattered screen. Will asurion replace the broken screen one for the hundred bucks with the 4g lte?
And is there a chance mine will be replaced with a 4g lte for free?
---------- Post added at 03:28 PM ---------- Previous post was at 03:27 PM ----------
And who has the ICS 2.89 RUU, I can't find it for ****.

Can't_Live_Without_My_Evo said:
And this was for free?? or through asurion, I've got two 3vo's that are broken right now, Mine has digitizer problems and my lady's has a shattered screen. Will asurion replace the broken screen one for the hundred bucks with the 4g lte?
And is there a chance mine will be replaced with a 4g lte for free?
---------- Post added at 03:28 PM ---------- Previous post was at 03:27 PM ----------
And who has the ICS 2.89 RUU, I can't find it for ****.
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I guarantee you will get a refurb 3d. I just called Asurion today and according to them, they have "tons" of refurbed 3d's.

I took mine into a sprint store for the digitizer and had just dumped a sock rom on it but still had the unlocked bootloader and everything. They replaced the digitizer and even replaced the entire shell. They basically put my board into a new phone. Even joked with me about my boot up screen(android pissing on an apple)
Sent from my Evo 3D CDMA using xda premium

akin175 said:
I actually bought my EVO 3D with a bad screen for $20 and replaced it with a good quality screen for $30. Funny thing is, the EVO 4G LTE went on sale for the price of free (2year contract) 2 days later here. I snagged one for my wife but decided to hang on to the 3D. I'll honestly say the only improvement i care about on the LTE is the battery. It's nice that it's light, and the screen is slightly bigger but i think I'll wait till they put out the next evo or HTC phone that has a quad core or something much better.
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http://www.intomobile.com/2012/12/0...s4-pro-13mp-camera-and-unibody-aluminum-case/
My upgrade is in June so I'll definitely be getting one of these.
It seems like HTC is switching to Q1 and Q3 launches to beat out Samsung.
Oh and OP gratz on getting an EVO LTE!

o0adam0o said:
Whoever had digitizer problems just keep trying. I know it helps if you have insurance.
Sent from my EVO using xda app-developers app
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I have tep coverage.... They don't seem to care. And the list of phones they were offering was horrible for me. Evo 4g, Evo shift, epic, and conquer... All if which came out before the 3d, have lower resolution, half the ram, single core processors, and.. oh yeah no 3d obviously but I don't really mind losing 3d if its a capable device. I asked about a gs2 and they wouldn't budge on that even. Been a customer for a decade and have 3 lines of service...
The latest refurb has horrid light bleed and the screen actually makes a sound when I press it back into the casing because it doesnt sit properly.
Hmmm. Looks like in off to download another ROM while roaming lol.
Sent from my PG86100

I have a bad digitizer too, so i went in to sprint with the vague hope of getting the LTE also. No luck, theyre sending me a replacement. But if i dont like it for any reason im just gonna keep mine...
Sent from 3D A.W.E.S.O.M-O

Threads give me hope that when my EVO's digitizer finally gives in (it's getting really close to not working at all) I may be able to not roll the dice on a refurb EVO3d. I just don't want to go into refub hell, the unknown.... been there for a Moment lololololol. Although, couldn't they at least offer the Photon in lieu of a 3d? Damn.

jdawglx01 said:
Threads give me hope that when my EVO's digitizer finally gives in (it's getting really close to not working at all) I may be able to not roll the dice on a refurb EVO3d. I just don't want to go into refub hell, the unknown.... been there for a Moment lololololol. Although, couldn't they at least offer the Photon in lieu of a 3d? Damn.
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You would think they could.... But no. And seriously..... I haven't gotten what I would call a good quality refurb yet.
Every single one the screen has been loose, jacked up power buttons, cases literally bulging apart... And all they wanna do is send another pos or downgrade me. I used to brag about how great they were and in all honesty I've been telling people to stay away since they started treating me like this.... Their customer service used to be what kept me in lieu of their ****ty coverage and slow network speeds.
Sent from my PG86100

By the way of additional information - when I scheduled my appointment online with the Sprint repair center, I included information that my phone was critical for my job (which is true) so, possibly, that played into their decision to upgrade my phone.
Hope this information is useful to someone.

I'll give that a shot... My digitizer started acting up today ironically..... Phantom touches and I have to power cycle it occasionally just to get a response.
Sent from my PG86100

Sprint doesn't really care about the rooted phone... When I was a tech for them, I still did the repair and or replacement. I just wanted the customer to be honest with me. Either case its their job they have to repair it. TEP is not effected by root.
Sent from my KFTT using xda app-developers app

kiewee3 said:
http://www.intomobile.com/2012/12/0...s4-pro-13mp-camera-and-unibody-aluminum-case/
My upgrade is in June so I'll definitely be getting one of these.
It seems like HTC is switching to Q1 and Q3 launches to beat out Samsung.
Oh and OP gratz on getting an EVO LTE!
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Click to collapse
Now that's what I'm talking about Q1 is right around the corner and for sure be worth waiting for.

Well my digitizer has become much worse over the last couple days so I had to do something :-/
So I called customer service and was told that they'd replace my EVO3d... But it'll be 5-7 days on back order. The rep said she had to offer an EVO but acknowledged that it is not an even trade. They wouldn't give me other options. I have insurance but so I figured this is the cheapest way out for now. They waived the $35 fee, or so they said. Last time I did this with a Moment, they said the same thing about being back ordered and a box arrived early with a shiny Transform... So we'll see. My contract is up in 6 months, almost made it!

jdawglx01 said:
Well my digitizer has become much worse over the last couple days so I had to do something :-/
So I called customer service and was told that they'd replace my EVO3d... But it'll be 5-7 days on back order. The rep said she had to offer an EVO but acknowledged that it is not an even trade. They wouldn't give me other options. I have insurance but so I figured this is the cheapest way out for now. They waived the $35 fee, or so they said. Last time I did this with a Moment, they said the same thing about being back ordered and a box arrived early with a shiny Transform... So we'll see. My contract is up in 6 months, almost made it!
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Let me know what they do for you.... I'm really curious because I'm about to make that same call (again)
Sent from my PG86100

Related

Evo 3D Sales

Figures are not definitive but just a observation. I have a friend who is a district manager for a few Sprint stores in the Tri-State area of PA, DE & NJ where I live. Not corporate stores, but those authorized retail stores. A few of his stores reside in some of the more popular shopping malls in the area. Anyway I was at one of the stores yesterday picking up a new battery for my Epic & I asked how the 3D was selling compared to the Evo 4G & he said they weren't selling anywhere close to how the OG Evo did last year. Not even that many people coming in asking for it. He said a couple of the stores still had original stock from release day, where as last year they couldn't keep them in any of the stores. He also said that he has seen more returns for the phone also. Not for the locked bootloader but other reasons. So that magic number of 10%, that people around here keep tossing around as the percentage of people who actually want a unlocked bootloader may be actually higher when you factor in that the phone isn't selling like Sprint/HTC thought. Like I said in the begining, none of this is definitive, just a observation from a friend who is in the know, at least at the 10 or more stores he oversees.
Sent from my PC36100 using XDA Premium App
I dont think the bootloader has much if anything to do with it. The reason is simple really.. when the Evo came out last year it was the first and only of its kind. There werent any other 4G phones out with the massive screen. It took the other carriers a while to catch up but now you have Tmobile with its own Sensation, Verizon with its own Thunderbolt, Charge, Iphone and soon to be Bionic. AT&T with its own Infuse, Inspire, Atrix, Captivate, etc. So the Evo doesnt really have anywhere near as much luster now as it did a year ago. Add to that the fact that a ton of people are still locked into contracts and there's your answer.
I knew they didnt expect sales to be big when they allowed employees to get the phone only 3 days after it released so im really not surprised and I dont think they are either.
If anyone actually thought the 3d would sell better then the og EVO is dilusional.
The 3d wasn't as heavily marketed and hyped like the OG EVO also. And yea the EVO was first of its kind.
brownhornet said:
I dont think the bootloader has much if anything to do with it. The reason is simple really.. when the Evo came out last year it was the first and only of its kind. There werent any other 4G phones out with the massive screen. It took the other carriers a while to catch up but now you have Tmobile with its own Sensation, Verizon with its own Thunderbolt, Charge, Iphone and soon to be Bionic. AT&T with its own Infuse, Inspire, Atrix, Captivate, etc. So the Evo doesnt really have anywhere near as much luster now as it did a year ago. Add to that the fact that a ton of people are still locked into contracts and there's your answer.
I knew they didnt expect sales to be big when they allowed employees to get the phone only 3 days after it released so im really not surprised and I dont think they are either.
Click to expand...
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I totally agree. Back then the Droid and EVO where really the only ones that stood out...now the rest of the others played catch up, and the field is scattered with selection of phones that are nearly identical to the OG EVO. Now we have a huge selection of them AND we still have the OG EVO. Sales are good..nbut not nearly the amount of the original. Also...how many really have the cash to upgrade. If they do not have full upgrade? I mean...contracts are 2 years and many of them still have another year or so to go. I still have mine left with 14. Months to go. I paid cash for. mine and after I sell my OG EVO still cost me money. But I did not use a upgrade..beings I do not have one. My 2 cents worth
The EVO was under produced. That's why everyone was sold out...
tapa tapa tapa
I hate to finally admit it, but my 2 3D's are going back tonight. I love the phone, We are taking them back simply because the data from Sprint in the Buffalo area is unusable - Web pages take minutes to load, cant stream radio, etc ...
All Sprint can tell me locally is 4G towers should be up by the end of the year - but by that point Ill be locked into a contract and if they fail to upgrade, Ill be stuck.
I hate that the return will reflect on the phone due to a return, but its not the phone in our case.
life64x said:
I totally agree. Back then the Droid and EVO where really the only ones that stood out...now the rest of the others played catch up, and the field is scattered with selection of phones that are nearly identical to the OG EVO. Now we have a huge selection of them AND we still have the OG EVO. Sales are good..nbut not nearly the amount of the original. Also...how many really have the cash to upgrade. If they do not have full upgrade? I mean...contracts are 2 years and many of them still have another year or so to go. I still have mine left with 14. Months to go. I paid cash for. mine and after I sell my OG EVO still cost me money. But I did not use a upgrade..beings I do not have one. My 2 cents worth
Click to expand...
Click to collapse
Sprint would have given you an upgrade if you would have asked for one.
Sent from my PG86100 using XDA Premium App
Don't forget that alot of evo4g users are in a 2yr contract and probably weren't aware of the option to upgrade to the 3d for a limited time. Also the evo4g may be enough phone for a lot of people as well.
Sent from my PG86100 using Tapatalk
Consider also the fact that those who got the 4G are still on the 2 year contract. Those who actually lurk these boards may have taken advantage of the upgrade reset.
kcb2627 said:
Sprint would have given you an upgrade if you would have asked for one.
Sent from my PG86100 using XDA Premium App
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Click to collapse
I did....many, many times...at corporate stores..private ones and online. Then I figured...it was not worth to lose it. And the upgrade was just as expensive as to purchase one...400 for the evo 3d..subtract 250 for my old evo...150 dollars. I started with sprint nov of last year. 150 was just right to get me in.
Chuki82 said:
Don't forget that alot of evo4g users are in a 2yr contract and probably weren't aware of the option to upgrade to the 3d for a limited time. Also the evo4g may be enough phone for a lot of people as well.
Sent from my PG86100 using Tapatalk
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Click to collapse
My thoughts exactly.
PensFan66 said:
I hate to finally admit it, but my 2 3D's are going back tonight. I love the phone, We are taking them back simply because the data from Sprint in the Buffalo area is unusable - Web pages take minutes to load, cant stream radio, etc ...
All Sprint can tell me locally is 4G towers should be up by the end of the year - but by that point Ill be locked into a contract and if they fail to upgrade, Ill be stuck.
Click to expand...
Click to collapse
Where are you having trouble with the service? I moved from Buffalo not too long ago and I got great service from Sprint there. I used to live just off Hertel near Military and never had any issues. Really the only places that I didn't get good service were east of the zoo, and out past Amherst.
Anyway, on topic... Of course they didn't sell as well, as everyone else has stated, they just aren't as "wow" as they were last year. Many people also just simply don't have the full upgrade yet, and aren't willing to pay the extra money.
Your friend who is in the know? Lol. Does he go around to the stores? Or does he just tell the managers what to do? Try asking someone who spends a lot of time in the stores...
I have to disagree on some of those points. I never said the bootloader had anything to do with it. I said that the supposed number of 10% of people who want a unlocked bootloader is a lot larger when you figure in that the phone hasn't sold a lot of units. I don't think people being locked into contracts had much to do with it. The Hero and Moment were big sellers and a lot of people upgraded from those phones to the Evo which came out barely a year later. (Hero - Oct. '09/Moment - Nov. '09/Evo 4G - June '10) And if you don't think that HTC/Sprint anticipated this being a big seller you are being foolish. What company doesn't bank on following a successful phone with another one? You think Apple goes into production assuming that the next iPhone isn't gonna sell at least the same amount if not more than the previous version? If that was the case why spend the money to develop and put in a new processor, GPU, screen, 3D camera, more RAM....Why even call it the Evo? You include all of those new features and call it the Evo hoping to bank on the name and success of the OG Evo IMO. I mean I'm no business major but that sounds like good business to me.
chrischoi said:
Your friend who is in the know? Lol. Does he go around to the stores? Or does he just tell the managers what to do? Try asking someone who spends a lot of time in the stores...
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Actually he does a lot of travelling. I usually call or text him when I have a problem to see which store he is gonna be in and what time. If he is gonna be out of the area he usually lets the tech/sales person at the store nearest to me to expect my visit.
this is true bc i was conversing, friendly btw, with the girl at the sprint store i went to. long story short, i asked about reservation amounts. She said the Evo tore this phone apart in first day sales, not even close. Anyways to add a funny note, she goes okay im going to update your phone with this OTA. Im like no i dont want it thank you. Shes like why are you going to root it? I was like oh man if only my girl was interested in this stuff lol, na jk. But it was pretty cool to meet someone like that.
klbjr said:
Actually he does a lot of travelling. I usually call or text him when I have a problem to see which store he is gonna be in and what time. If he is gonna be out of the area he usually lets the tech/sales person at the store nearest to me to expect my visit.
Click to expand...
Click to collapse
I need a friend at a Sprint store. Any Sprint employee's in NC want to be my friend
So he doesn't sell... he does a lot of traveling... spends his time in a care or whatever he uses to travel. He looks at reports and goes around to make sure people are in uniform, the stores are clean and addresses any concerns with employees. I'd say less than 10% even know what a bootloader is... you're wrong, he's wrong, stupid thread that has nothing to do with anything. You just think you're right because you think he's "in the know"... Come on now...
There are more returns on the 3D? False.
4G outsold the 3D in mass numbers? True.
So let's say 30 - Evo 4G's were sold in a month and let's estimate that there is a 1 in 9 return rate... do you're at approximately... 3. So around 10%...
Let's say 10 - Evo 3D's sold in a month... and to be honest, I'm making these numbers up. But I can personally say that I've never seen one returned... So that makes it 0%. Maybe 1 might be returned in the next week and a half... but there's nothing proving that there are more returns...
No one in this thread, including myself has provided any sources for numbers. Everyone is pulling numbers out their asses.
Not a single 3D has been returned at the store I work at. That's a actual number. 0.
How many went out, I can't say. But I can say release day stock was sold out and fulfilled by pre-orders within a hour of store opening.
We've been lucky to keep 1-2 in stock.

[Q] Worth the upgrade from thunderbolt or wait?

I'm able to upgrade from my Thunderbolt to the Rezound for $99 (I can't seem to stomach the 2-yr contract even at that price!). I like my Thunderbolt but I have the itch to upgrade.... I can probably even sell my Thunderbolt on Ebay and make $100 lol. Anybody coming from a Thunderbolt wishing they stuck with the Thunderbolt and waited for a quad-core?
It's head and shoulders better than the Thunderbolt, but you may as well wait. With only two-year contracts these days it's worth the wait.
I've owned both, and I love my Rezound, but I got it as a replacement. I wouldn't have bothered otherwise.
tekhna said:
It's head and shoulders better than the Thunderbolt, but you may as well wait. With only two-year contracts these days it's worth the wait.
I've owned both, and I love my Rezound, but I got it as a replacement. I wouldn't have bothered otherwise.
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How did you manage to get it as a replacement?! I am on my 3rd replacement for the thunderbolt and they absolutely refuse to give me anything else.
anothen said:
How did you manage to get it as a replacement?! I am on my 3rd replacement for the thunderbolt and they absolutely refuse to give me anything else.
Click to expand...
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It was kind of a mess, and it took a week of ****ing up customer service, executive customer service, and some nasty emails. I don't recommend it.
Did you get your TBolt on a one-year contract? That's probably the problem. They told me they pretty much wouldn't give someone who was about to be off-contract a new phone. They eventually did, but it was awful.
tekhna said:
It was kind of a mess, and it took a week of ****ing up customer service, executive customer service, and some nasty emails. I don't recommend it.
Did you get your TBolt on a one-year contract? That's probably the problem. They told me they pretty much wouldn't give someone who was about to be off-contract a new phone. They eventually did, but it was awful.
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Exactly the problem. I paid extra for a one-year contract so they told me the same thing: We can't change your phone if you are able to upgrade. I am more than happy to go through the process if it means me not having to be in a stupid 2 year contract lol
Here's the best question...what would you be waiting for? All of the announced HTC phones aren't for CDMA carriers. Who knows when the next crop of phones would be hitting and what they would be.
MrSmith317 said:
Here's the best question...what would you be waiting for? All of the announced HTC phones aren't for CDMA carriers. Who knows when the next crop of phones would be hitting and what they would be.
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There will be an HTC One on Verizon soon enough. The MSM8960 SOC supports CDMA and LTE.
MrSmith317 said:
Here's the best question...what would you be waiting for? All of the announced HTC phones aren't for CDMA carriers. Who knows when the next crop of phones would be hitting and what they would be.
Click to expand...
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rumored HTC fireball is CDMA and modeled ADR6410 which would be a successor to the Thunderbolt. If it's quad-core and coming in the next 4-6 months it may be the way to go...
anothen said:
Exactly the problem. I paid extra for a one-year contract so they told me the same thing: We can't change your phone if you are able to upgrade. I am more than happy to go through the process if it means me not having to be in a stupid 2 year contract lol
Click to expand...
Click to collapse
I was only able to because a CS agent ****ed up. Or, rather, did their job, and Verizon claimed they ****ed up, and so I appealed to a higher power.
A Verizon CS promised me a Rezound as a replacement, said it was in the mail, blah blah blah. I called a few hours later when I realized I wasn't sure if had included a battery and back in the package. The nice lady I talked to saw the order for the Rezound and no order for a battery and a backplate. So she ordered that and sent it to me.
Two days later I get two packages. One with the Rezound battery backplate and battery, and one with a Thunderbolt. One of those wtf moments. So I called in, asked what happened, and after hours on the phone they finally determined that the original CS agent was not authorized to give me a Rezound, and so the order had been cancelled, and they just sent me another Thunderbolt, all without telling me. All the while they gave me at least three or four different reasons, the first being that they had never ordered me a Rezound in the first place. So I asked the obvious question of, so why did I get a Rezound battery and backplate?
In the end they wouldn't budge. Only a Thunderbolt for me. No Rezound possible, despite them promising one to me.
I was kinda pissed, so I wrote executive CS an email detailing the situation. They called me, sorted the story out, and shipped me a Rezound.
I think the only reason I got a Rezound was because of their enormous series of ****ups. Without that they probably would have given me the same brush off they gave you. Well, they tried to give it to me. I'm not sure you'll have any luck--my situation was pretty particular.
Ironically I have a very similar issue. The customer service rep lied to me and said there is no other 4G HTC that is any better than mine so my option was to downgrade to a 3G HTC or take another Thunderbolt. I said "what about the rezound?". He told me the screen size was bigger on the Rezound so that is not possible. I responded by correcting him about the size. He said, "Ok fine, I will try to ship you the Rezound and you may have it by Tuesday but it will probably get denied. I will call you tomorrow if that happens". Sure enough, I was on the phone with his supervisor the next day because he never called me (shocker). They basically told me to pound sand in nice words. Eh whatever...
anothen said:
Exactly the problem. I paid extra for a one-year contract so they told me the same thing: We can't change your phone if you are able to upgrade. I am more than happy to go through the process if it means me not having to be in a stupid 2 year contract lol
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Click to collapse
That's weird to me. Because if you're able to upgrade then your contract is coming close to being up and you would be free to go to another carrier. A long time ago on Sprint or Cingular my phone broke when my contract was over and they said they didn't want to give me one for free (I had no insurance or anything) but at the same time they were unable to diagnose what the problem was since it couldn't turn on. So I told them if you can't tell me what's wrong with it and you won't replace it I'll just go get a free phone from another carrier. Within 5 minutes they were giving me a phone. They offered me a particular one and I asked about a different one that was the same price and they let me have that. This was in flip phone days, still it was $100 price on phone.
feralicious said:
That's weird to me. Because if you're able to upgrade then your contract is coming close to being up and you would be free to go to another carrier. A long time ago on Sprint or Cingular my phone broke when my contract was over and they said they didn't want to give me one for free (I had no insurance or anything) but at the same time they were unable to diagnose what the problem was since it couldn't turn on. So I told them if you can't tell me what's wrong with it and you won't replace it I'll just go get a free phone from another carrier. Within 5 minutes they were giving me a phone. They offered me a particular one and I asked about a different one that was the same price and they let me have that. This was in flip phone days, still it was $100 price on phone.
Click to expand...
Click to collapse
I'm able to cancel in June... Verizon allows you to upgrade 4 months ahead of contract renewal.
It probably depends on your usage habits. My wife has a year left with the TB, but it's a great phone for her. The Rezound screen and camera are leaps and bounds better, but the battery life and overheating issues make me hesitant to say its a substantially better device.
If you are a power user who will really appreciate the screen and speed, upgrade. Otherwise wait for the next batch of phones that we're sure to see late summer or so. May as well stay on the cutting edge if you have the option!
tekhna said:
There will be an HTC One on Verizon soon enough. The MSM8960 SOC supports CDMA and LTE.
Click to expand...
Click to collapse
Don't take this as a wiseass commnent or anything but...Doesn't the Rezound have GSM hardware? When (other than the iPhone) has a manufacturer retrofitted a phone to work on Verizon?
From my experience and other's, they will pretty much only bulge ONLY if you are still a year or so ahead from the contract being done. People where able to upgrade from a Droid Charge to other 4G devices, same with the Bionic. Im getting my wife her 3rd Droid Charge replacement, it keeps dropping 4G like there's no tomorrow whereas my Rezound is perfectly fine. One more complaint and they guranteed me a different 4G phone.
From reading a bunch of other similar posts like mine, I think I'm gonna make the jump. @ $99 for such a powerful device, I'd probably be crazy for passing it up when it very recently came out
Sent from my ADR6400L using XDA App
anothen said:
From reading a bunch of other similar posts like mine, I think I'm gonna make the jump. @ $99 for such a powerful device, I'd probably be crazy for passing it up when it very recently came out
Sent from my ADR6400L using XDA App
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Click to collapse
I agree, I do have a feeling the Rezound will stay the best HTC phone on Verizon until the summer and even then still stay relevant.
Don't tell that to Verizon, they did a piss poor job of marketing the phone.
EmerikL said:
Don't tell that to Verizon, they did a piss poor job of marketing the phone.
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Click to collapse
Agreed! But I don't mind the price drop! Lol
Sent from my ADR6400L using XDA App
anothen said:
I'm able to upgrade from my Thunderbolt to the Rezound for $99 (I can't seem to stomach the 2-yr contract even at that price!). I like my Thunderbolt but I have the itch to upgrade.... I can probably even sell my Thunderbolt on Ebay and make $100 lol. Anybody coming from a Thunderbolt wishing they stuck with the Thunderbolt and waited for a quad-core?
Click to expand...
Click to collapse
Dual core = not necessary Quad core = derp derp derp derp derp.

Well this sucks....

I'm not on T-Mobile just sharing some news since it involves HTC.
http://www.tmonews.com/2012/05/htc-amaze-4g-t-mobile-com-orders-delayed-due-to-htc-patent-battle/
via Infected 3D.
At least it shows there's still hope for the amaze..
Sent from my HTC_Amaze_4G using XDA
Called tmobile today to do a warranty exchange... They told me they had plenty phones left....
mymomma8 said:
Called tmobile today to do a warranty exchange... They told me they had plenty phones left....
Click to expand...
Click to collapse
Of course they do. A warranty exchange is mostly refurbished and like new phones. They are not new phones.
They dont have any new phones right now.
ITALIANNYC said:
Of course they do. A warranty exchange is mostly refurbished and like new phones. They are not new phones.
They dont have any new phones right now.
Click to expand...
Click to collapse
True... So does that mean that if i make a lost phone claim with assurion (tmobile's insurance company) they will not be able to get me an amaze and therefore would have to pick a new phone of equal value, persay, the Samsung galaxy s2?
I am aware that assurion always send a brand new phone with box and everything when phone is claimed lost, unlike the refurbished ones you sometimes get when you claim your phone damaged
There's another article that prevents htc from selling the HTC one X Due to legal battles with Apple that we're just announced today..
Pretty big blow to htc today as far as that's concerned
Sent from my HTC_Amaze_4G using XDA
mymomma8 said:
True... So does that mean that if i make a lost phone claim with assurion (tmobile's insurance company) they will not be able to get me an amaze and therefore would have to pick a new phone of equal value, persay, the Samsung galaxy s2?
I am aware that assurion always send a brand new phone with box and everything when phone is claimed lost, unlike the refurbished ones you sometimes get when you claim your phone damaged
Click to expand...
Click to collapse
I dont even think assurion sends you a new phone either. They are all like new or refurbished. Now your other question, I would personally assume that you should be able to get the next phone HTC has out, which would be the ONE s, but I doubt they would do that. Honest answer, I would assume if T-Mobile had no phones to send you, or assurion, I would think they would send either HTC radar, or more likely, the my touch 4g slide. Both of which I would not want and are downgrades.
ITALIANNYC said:
I dont even think assurion sends you a new phone either. They are all like new or refurbished. Now your other question, I would personally assume that you should be able to get the next phone HTC has out, which would be the ONE s, but I doubt they would do that. Honest answer, I would assume if T-Mobile had no phones to send you, or assurion, I would think they would send either HTC radar, or more likely, the my touch 4g slide. Both of which I would not want and are downgrades.
Click to expand...
Click to collapse
I highly doubt they would send him a windows phone. Now a mytouch slide, maybe. The slide isn't a bad phone, actually very nice. Just heavy/bulky due to the slide out keyboard.
If anything and no Amaze, I'd think a S2 would be shipped out.
Sent from my HTC_Amaze_4G using Tapatalk 2
asurion sent me a brand new phone in the box with headphones/charger/cable etc when I made a claim. That was back in november though, I'm sure as stock goes down they send out different stock, ie refurb. or trade ins etc.
and when you make a claim, you still pay a 'deductible' of sorts. With telus I had to pay 150 for the replacement, and considering the markup on phones, they still make money on every claim. Look at a $400 laptop, you think the amaze costs more to build then that? these phones are dirt cheap to make, with huge profit margins.
Have you seen what HTC stock is worth? needless to say, they're doing well
They sent you headphones? That's my biggest gripe with this phone is no headphones
Assurion isn't just TMobile it's also att and they send refurbs. When my g2 went out the only thing they offered was that dumbass sidekick...uh no thanks
Sent from my HTC_Amaze_4G using XDA
andy55 said:
asurion sent me a brand new phone in the box with headphones/charger/cable etc when I made a claim. That was back in november though, I'm sure as stock goes down they send out different stock, ie refurb. or trade ins etc.
and when you make a claim, you still pay a 'deductible' of sorts. With telus I had to pay 150 for the replacement, and considering the markup on phones, they still make money on every claim. Look at a $400 laptop, you think the amaze costs more to build then that? these phones are dirt cheap to make, with huge profit margins.
Have you seen what HTC stock is worth? needless to say, they're doing well
Click to expand...
Click to collapse
When I made a claim for a broken HD2 very close to the release of the HD2 Asurion sent me a brand new unit in the box with everything, as described above. I'm sure in that time period when a phone model is very new they just don't have refubs available yet. After a few weeks they start to build up an inventory.
Rob
I did a claim on my Cliq and got the Sidekick 4G for my daughter. It was brand new even included a new Sim card... however if they did not have the Amaze if I were to put in a claim I would not want a sidekick LOL
I did a claim with assurion when my htc sensation screen broke back in January. They told me the htc sensation was out of stock and they sent me a refurbish htc amaze. It was crap !! Kept power cycling and finally refused to power on yesterday morning. I called and got really upset because the t Mobile rep was speaking to me like I was stupid so I asked for a supervisor and they sent me a new white amaze in the box with everything. Was really surprised that I got it today at noon. I usually don't get angry and I didn't even ask for a new phone.I actually said I want a refurb that actually works.
Sent from my HTC_Amaze_4G using Tapatalk 2
Brooklyn8807 said:
I did a claim with assurion when my htc sensation screen broke back in January. They told me the htc sensation was out of stock and they sent me a refurbish htc amaze. It was crap !! Kept power cycling and finally refused to power on yesterday morning. I called and got really upset because the t Mobile rep was speaking to me like I was stupid so I asked for a supervisor and they sent me a new white amaze in the box with everything. Was really surprised that I got it today at noon. I usually don't get angry and I didn't even ask for a new phone.I actually said I want a refurb that actually works.
Sent from my HTC_Amaze_4G using Tapatalk 2
Click to expand...
Click to collapse
Yesterday & you got it today? So where are the 2 new Amaze's I ordered last week Tmo?
WG5516 said:
Yesterday & you got it today? So where are the 2 new Amaze's I ordered last week Tmo?
Click to expand...
Click to collapse
T-Mobile is out of stock of the Amaze. He didnt get that from T-Mobile themselves. First of all, they dont even sell the White amaze anymore. He got it from Asurion. If I were you, id call back up T-Mobile and make them give you the ONE S and make them pay the difference for them not having any left. I know they offered to do that with me last month when I first got the amaze and wanted to sent it back for a new one due to screen bleed.
Even though it was in the box and everything. I still dont think it was new. Even the refurbs come with the stick on the front of the phone etc etc. They just add the unopened accessories in the amaze box.
Even if its not new, if you cant tell a difference and its perfect, no big deal anyway lol

Cheated by T-Mobile.

Guys and girls today I got cheated by T-Mobile Last week I was riding my motorcycle and my phone fell out of my pocket so I got a warranty replacement phone trough Asurion for 130 bucks. It's not too much for a new device but here comes the messed up part. I get the device and it would constantly drop signal or do random reboots with no connection at all for the next half hour and crap like that. So I went to T-Mobile and told them about my issues and they gave me a new sim card so I was like ok that will fix it but no it kept doing the same stuff. I went to T-Mobile again and they gave me another sim card and told me to contact HTC about a new back cover since it might be the antena causing all the issues. I did that got the new cover and nothing same crap all over again so I got pissed off and called T-Mobile and they agreed to exchange my phone but since the amaze is currently out of stock they offered me 2 choices: HTC sensation and Samsung exhibit 2. I wount even comment on the exhibit since its not even remotely close to any type of phone that came out at the time of the amaze even stationary phones have better statistics than that crap. For the sensation yes ok that's a great phone I had before I paid 280 bucks for my amaze. So I *****ed at them for 30 more mins and the agreed to add the Samsung galaxy s2 ****rocket to the list. Anything else was "too much of an upgrade" to be aledgeble. So I had 0 chance of getting anything good. At the end I agreed to have the galaxy and I feel really cheated. I was told to call the retention center by a friend of mine. Do you guys think that it would have an impact at the situation and what would you do?
Sent from my HTC_Amaze_4G using XDA
Call back again and ***** some more. It's your device...they, as a corporate company, should have it available. I know there are stores that carry it so its just retarded that they won't give you a brand new one.
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It's Better To Fail At Originality
Than To Succeed In Imitation.
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getrdy said:
Guys and girls today I got cheated by T-Mobile Last week I was riding my motorcycle and my phone fell out of my pocket so I got a warranty replacement phone trough Asurion for 130 bucks. It's not too much for a new device but here comes the messed up part. I get the device and it would constantly drop signal or do random reboots with no connection at all for the next half hour and crap like that. So I went to T-Mobile and told them about my issues and they gave me a new sim card so I was like ok that will fix it but no it kept doing the same stuff. I went to T-Mobile again and they gave me another sim card and told me to contact HTC about a new back cover since it might be the antena causing all the issues. I did that got the new cover and nothing same crap all over again so I got pissed off and called T-Mobile and they agreed to exchange my phone but since the amaze is currently out of stock they offered me 2 choices: HTC sensation and Samsung exhibit 2. I wount even comment on the exhibit since its not even remotely close to any type of phone that came out at the time of the amaze even stationary phones have better statistics than that crap. For the sensation yes ok that's a great phone I had before I paid 280 bucks for my amaze. So I *****ed at them for 30 more mins and the agreed to add the Samsung galaxy s2 ****rocket to the list. Anything else was "too much of an upgrade" to be aledgeble. So I had 0 chance of getting anything good. At the end I agreed to have the galaxy and I feel really cheated. I was told to call the retention center by a friend of mine. Do you guys think that it would have an impact at the situation and what would you do?
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
If they were kind enough to offer you the galaxy s2 then, consider yourself lucky. This is out of there control and retention usually doesnt make offers to get you a different model that isn't already offer as an exchange. I know because I do rentention, sorry to hear you had that kind of luck with everything, its a tough situation I can't comment on the reason T-Mobile doesn't have the amaze in stock but a lot of people were affected expecting a new amaze or exchange just last week it was instock because I was gonna get one exchanged but they must be really running low.
Sent from my HTC_Amaze_4G using Tapatalk 2
getrdy said:
Guys and girls today I got cheated by T-Mobile Last week I was riding my motorcycle and my phone fell out of my pocket so I got a warranty replacement phone trough Asurion for 130 bucks. It's not too much for a new device but here comes the messed up part. I get the device and it would constantly drop signal or do random reboots with no connection at all for the next half hour and crap like that. So I went to T-Mobile and told them about my issues and they gave me a new sim card so I was like ok that will fix it but no it kept doing the same stuff. I went to T-Mobile again and they gave me another sim card and told me to contact HTC about a new back cover since it might be the antena causing all the issues. I did that got the new cover and nothing same crap all over again so I got pissed off and called T-Mobile and they agreed to exchange my phone but since the amaze is currently out of stock they offered me 2 choices: HTC sensation and Samsung exhibit 2. I wount even comment on the exhibit since its not even remotely close to any type of phone that came out at the time of the amaze even stationary phones have better statistics than that crap. For the sensation yes ok that's a great phone I had before I paid 280 bucks for my amaze. So I *****ed at them for 30 more mins and the agreed to add the Samsung galaxy s2 ****rocket to the list. Anything else was "too much of an upgrade" to be aledgeble. So I had 0 chance of getting anything good. At the end I agreed to have the galaxy and I feel really cheated. I was told to call the retention center by a friend of mine. Do you guys think that it would have an impact at the situation and what would you do?
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
Don't get me wrong when I start off like this, because I AM here to help and I do completely understand how you feel but, the subject line of this is inappropriate. It's not t mobiles fault
A)there's a shortage of amazes that is completely beyond t mobile's control
B) the invoice cost of the amaze is currently $450, so offering you a phone that still carries a $600 invoice cost (still sucks because its not an amaze, cant blame you for not wanting the S2 but) ain't an unfair exchange
And C) if there's anyone to blame, its presumably apple for the customs holdup of HTC product that recently happened and is almost certainly at least a major contributer in the current Amaze inventory issue.
However... that being said. Since you accepted the order for the galaxy s 2, I'm not certain retention can help you. It did not however effect your contract in any way. I'd say once you actually receive your s2, and if you are in all fact not that happy with it, call them (dial 611 and say "cancel service'' when the automated system asks how it can help) and explain the situation. Tell them you're a diehard HTC fan and hate the S2 and that youre strongly leaning towards an Evo 4gLTE or One X and see what happens. If your contract date is indeed close to coming up, they may still offer you a bargained price on a One S, (assuming amaze inventory is still depleted then, otherwise they might be able to send you another amaze at that point).
That's all i can really say about that. Don't blame you for being upset in the least. It sucks for everyone right now. Wish I had amazes to sell for dirt cheap at my work still but they're all gone =)
sent from my Turellular Amaze 4g using xda premium
You can always go to the marketplace and trade with someone for the amaze.
Sent from my HTC_Amaze_4G
Xcor3 said:
You can always go to the marketplace and trade with someone for the amaze.
Sent from my HTC_Amaze_4G
Click to expand...
Click to collapse
Someone would easily trade a galaxy s2 for an amaze so that is always an option.
Sent from my HTC_Amaze_4G using Tapatalk 2
Double0EK said:
Call back again and ***** some more. It's your device...they, as a corporate company, should have it available. I know there are stores that carry it so its just retarded that they won't give you a brand new one.
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It's Better To Fail At Originality
Than To Succeed In Imitation.
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Click to collapse
It's not retarded... just because there are some stores that still have the amaze (which are few and far between if you're in a major city) doesn't mean that someone over the phone in a completely different department that runs off of completely different inventory would magically have access to a retail store's inventory. They could try calling every store in the customer's area to find one. Id say that'd be reasonable and logical given the circumstances... But even then, the retail manager would have to do a $450 override which goes against the store's ability to help other customers with issues actually related to the retail channel. Sucky situation for sure.
No offense intendex, just education is all. There is a lack of inventory on the amaze. The only ones with access are the stores lucky enough to not have sold out their inventory yet.
sent from my Turellular Amaze 4g using xda premium
Double0EK said:
Call back again and ***** some more. It's your device...they, as a corporate company, should have it available. I know there are stores that carry it so its just retarded that they won't give you a brand new one.
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It's Better To Fail At Originality
Than To Succeed In Imitation.
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Click to expand...
Click to collapse
Calling to complain to put it in "better" words is a great way to get shut down and get crappy asistance with no solutions. The customer service people could easily just shut down and go by policy and op would get no help. Since he got a gs2 then he obviously got someone willing to help but that attitude gets people no help. To address your post while ridiculous as it is, stores carry devices for sale not for exchange and T-Mobile won't take the loss on a new unit when it should be exchanged with a refurb as per the warranty, most stores are short on them as it is, unfortunately T-Mobile can't help the reasons they can't sell the amaze at the moment and customer care has a lot of things at there disposal to try and do for op but the store will make a decision following managers orders so getting one at a store is gonna he more difficult then over the phone.
Sent from my HTC_Amaze_4G using Tapatalk 2
Last time I had issues with my mt4g (my third one in a year was breaking, so I was calling to get a fourth replacement sent out) I went straight to retention and got a new mt4g sent out as a replacement but the rep was kind of a know-it-all jerk so I called back and somehow got upgraded the amaze for free(I gave the mt4g to my brother, ha). I was just nice to them and told them I wasn't happy with all the exchanges.
I was honestly shocked when they offered the amaze, but I think it was cuz I was extremely polite and kept saying I love TMobile and HTC but I wasn't happy. And prob that I've been with them for almost 15 years...haha. Anyways, I say give it a shot.
Sent from my HTC_Amaze_4G using Tapatalk 2 Beta-6
eliasadrian said:
Last time I had issues with my mt4g (my third one in a year was breaking, so I was calling to get a fourth replacement sent out) I went straight to retention and got a new mt4g sent out as a replacement but the rep was kind of a know-it-all jerk so I called back and somehow got upgraded the amaze for free(I gave the mt4g to my brother, ha). I was just nice to them and told them I wasn't happy with all the exchanges.
I was honestly shocked when they offered the amaze, but I think it was cuz I was extremely polite and kept saying I love TMobile and HTC but I wasn't happy. And prob that I've been with them for almost 15 years...haha. Anyways, I say give it a shot.
Sent from my HTC_Amaze_4G using Tapatalk 2 Beta-6
Click to expand...
Click to collapse
I got my Amaze in exchange for a faulty G2 =)
sent from my Turellular Amaze 4g using xda premium
I have manners when I speak to customer service. And I think everyone should. I just believe there is something more that a major corporation can do. I don't literally mean go in there guns blazing. Just go with a high concern and tell them you don't want any of those phones offered. You paid for the Amaze. Offered a Warranty. Opted to have Insurance. Pay for services. Why would you have to settle for something you don't want? That's all. Just my opinion.
I had other things on my mind but I edited it and decided not to post it.
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It's Better To Fail At Originality
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I wasn't disrespectful in any way during the call but I was really upset. Given the fact that I spent quite a lot of my personal time dealing with the faulty device they gave me they still made me pay 20$ for them to ship me the galaxy s2. I do understand that I'm talkin to people doing their job on the other end but they have to understand that I'm giving them my hard earned money and when they put me in a position like this ill just find some1 else to give it to. I don't think that ill be renewing my contract with them.
Sent from my HTC_Amaze_4G using XDA
getrdy said:
I wasn't disrespectful in any way during the call but I was really upset. Given the fact that I spent quite a lot of my personal time dealing with the faulty device they gave me they still made me pay 20$ for them to ship me the galaxy s2. I do understand that I'm talkin to people doing their job on the other end but they have to understand that I'm giving them my hard earned money and when they put me in a position like this ill just find some1 else to give it to. I don't think that ill be renewing my contract with them.
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
$20 is a lot easier to swallow than the $50 charged by verizon in some cases.
Besides... If you're paying $4.79 a month for insurance only you might as well get the full $7.99 package that gives your (very expensive) smartphone a lifetime warranty and makes shipments for warranty exchanges $5 and delivered over night rather than $20 for 7 business days. That's a mere 10.6 cent difference per day. Even if you had no protection at all that's still only a .26 cent per day difference. Sometimes you get the level of service you're willing to pay for
sent from my Turellular Amaze 4g using xda premium
Just trade it if you want an amaze so much. Sure someone locally has one and wants an s2.
Dark Nightmare said:
Just trade it if you want an amaze so much. Sure someone locally has one and wants an s2.
Click to expand...
Click to collapse
I'll probablydo that once I get the device
Sent from my HTC_Amaze_4G using XDA
I wouldn't settle for those terms, none of those phones are comparable replacements, and they aren't limited by just their last invoice value - here is how I get s*%t done.
First, the only phone comparable is the HTC one x. Hardware wise it IS the only comparable phone. You can be nice and respectful while still explaining that this is NOT a fair trade. Just tell them that your insurance was able to provide you with a replacement, even if it is faulty, tmobile should be able to offer you the same phone or something that compares HARDWARE wise. Mention that you still don't like that the HTC one doesn't have a removable battery or external SD, but you'd be willing to take that rather than an amaze if they don't have it. Sound like you are reluctantly willing, not super excited and scamming them.
Here is the secret! The lowest tiers of all forms of customer support simply CANNOT do some things - but their boss can. Or their bosses boss. You aren't trying to get the guy on the bottom in trouble, you are "escalating the issue". One of the people as you go up the ranks will want to help you, especially if you say things like "I have been a customer for xx years", "most of my family is with TMO because I recommended you, so I'd like to know you'll make this right", and "if you were in this position you'd want a GOOD replacement, right? I mean I spent $600 on this phone and they are offering me blah blah.."
You aren't trying to be argumentative, you're trying to get what you deserve. You bought a $600 phone, spent at least $10 per month for insurance since then, and you want a phone at LEAST as good as what you had considering how much you've invested - and you DID bring all your friends and family to TMO, if you switch perhaps they will too? How much will NOT giving you a phone potentially effect their future profits? If your family leaves tmo, their friends leave tmo, THEIR friends.. some one higher on the food chain will see that an extra $100 loss is worth potentially saving years of thousands in profits - their boss will approve. It is what they do. If they fix your problem they know you will tell everyone you know how great tmobile is, how great they treat you as a customer.. if they do it make sure to thank them, tell them you understand the guys below them are just doing their job.. be thankful.
I've destroyed macbooks and gotten replacements with better specs(it took getting escalated to the assistant vice-president of marketing), I've genuinely made a lot of mistakes that are my fault.. but if they want your FUTURE business, they will do you right and overlook things. Someone will, you just have to put in the time/effort - if it is worth it to you.
And if you do settle then what about any accessories that was purchased? Are they willing to compensate you for those? The Amaze hasn't even been out for a year and its not a supported device? You buy a phone expecting to use it for at least a year. It's hasn't even been around that long.
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It's Better To Fail At Originality
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Shouldn't you be dealing with Asurion since they are the ones who did the original warranty replacement and gave you a defective unit? They almost certainly have more refurbs available so they should be able to send you another Amaze. Yes, it will be another refurb, which sucks, but that seems like what you want more than the S2.
Rob
Your insurance should replace the phone BTW.
You had to complain to get a gs2?
They offered it to me yesterday as an exchange upfront.
Spec wise it IS a comparable replacement. They have the same exact insides. Only real difference is the camera on the amaze is a lil better and the screens. Its just not your kinda phone. You want what you want
Be lucky they offered that though. There not going to offer you a ONE S lets say, cuz its brand new.
I do agree though, they should have more amaze's to give out and its BS that they dont, BUT if they only had one phone to offer, that would be the one I would expect because at least it has teh same specs and is not a downgrade, SPEC wise.
ITALIANNYC said:
Your insurance should replace the phone BTW.
You had to complain to get a gs2?
They offered it to me yesterday as an exchange upfront.
Spec wise it IS a comparable replacement. Its just not your kinda phone.
Be lucky they offered that though. There not going to offer you a ONE S lets say, cuz its brand new.
Click to expand...
Click to collapse
You'd be surprised what is possible when you continue to persist when others quit.. truly anything is possible when you want something bad enough.
Sent from my HTC_Amaze_4G using XDA

3d replacement nightmare

Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Mindripper72 said:
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
You're not alone. Sprint only offers refurbished EVO3Ds as replacements. I've gone through probably 7 or 8 phones already, and all of them have had issues.
My current phone has a big blue patch on the screen, it's missing the rubber gasket around the screen, and the aluminum frame around the screen is bent.
I'm overseas right now, so I can't get a replacement, but I definitely will when I'm back in the states. I'm kind of hoping I can get another phone, since I've only had bad luck with the EVO 3d, it seems. I emailed the technician at my local Sprint store, and as of right now, it seems you can only get an EVO3D as a replacement for an EVO3D.
I just got a new phone from sprint today after the one they had send me had hardware issues and a blue spot in my screen.
Sent from my PG86100 using Tapatalk 2
I'm in the same boat. This is my 3rd replacement. Time will tell how this one works. I hate refurbs.
Sent from my PG86100 using XDA
Mindripper72 said:
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
I'd complain about it till u get what.I got for as replacement. And by the way I didn't have to complain at all. Just went on Asurion.com and this is what I ended up with and COULDN'T be any happier! I won't be buying HTC ever again!
Sent from my SPH-D710 using XDA
t4d73 said:
I'd complain about it till u get what.I got for as replacement. And by the way I didn't have to complain at all. Just went on Asurion.com and this is what I ended up with and COULDN'T be any happier! I won't be buying HTC ever again!
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Dropped my Evo 3D back on the 6th. Cracked the screen. Went to Asurion for the first time ever (have had insurance on all my phones for the past 4 years) and am getting an Epic Touch 4G as a replacement. Hopefully, I won't be disappointed.
tgruendler said:
Dropped my Evo 3D back on the 6th. Cracked the screen. Went to Asurion for the first time ever (have had insurance on all my phones for the past 4 years) and am getting an Epic Touch 4G as a replacement. Hopefully, I won't be disappointed.
Click to expand...
Click to collapse
Trust me when I say this man u will definitely not be disappointed at all! I love everything about this device and Im not looking back! See u on the.other side lol! Enjoy u will.
Sent from my SPH-D710 using XDA
My wife's Evo 3D wouldn't charge up (broken prong). The sprint store ordered her a brand new Evo 3D (same ugly purple one as her original). It arrived within a week and no issues with it at all. Not sure why some get refurbs, some get new ones, and others get different phones instead.
Kfunk said:
My wife's Evo 3D wouldn't charge up (broken prong). The sprint store ordered her a brand new Evo 3D (same ugly purple one as her original). It arrived within a week and no issues with it at all. Not sure why some get refurbs, some get new ones, and others get different phones instead.
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It must depends on who u go through. Store our Asurion. Seems like Sprint still had them in stock.
Sent from my SPH-D710 using XDA
t4d73 said:
It must depends on who u go through. Store our Asurion. Seems like Sprint still had them in stock.
Sent from my SPH-D710 using XDA
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That would make sense. Our case, it was a manufacturer's defect so insurance (asurion) was not invloved. Guess we got lucky
I guess I will stick out my light screen bleeding... If only they replaced it with an LTE
I tried to get sprint to replace my phone when the whole left edge bent off. they told me i would have to pay 100 for a replacement if I had the insurance. I thought the whole reason to pay for the insurance is that if the phone broke you got a free replacement. Im glad i didnt pay for the insurance and I walked out of the store with a case
Out of curiosity why are people even carrying insurance on these phones anyways? Can one just find a good used replacement on ebay or craigslist for about the same price as the deductible?
Sent from my EVO using XDA
I'm on phone number 4 as well, holding out for the new S3 if possible or it might be phone 4 due to a crappy usb port.
Phone #1 kept randomly rebooting, then after a reboot it decided to never connect to the Sprint network again.
Phone #2 had some visible junk behind the screen.
Phone #3 decided it wanted to commit suicide while I was watching Netflix, it made a loud beeping noise and would never come back on.
Phone #4 Capacitive light buttons are dimmed and since flashing cm9 they won't even come on. The usb port is getting loose and I have to charge my phone at an angle (awesome).
I know this really isn't HTC's fault due to Ausrion (sp) phones but going through 4 phones is kind of pushing me away from HTC. Waiting for S3 reviews to decide on that or the 4G LTE.
Already said screw it and picked up my LTE
Sent from my EVO using xda premium
Well looks like phone number 5 coming monday or tuesday. #4 just quit on me today, turned the phone off today because I had so training and when I got finished, turned the phone on and the screen won't come on......yay!
Took it to the coperate store, they looked at it and said we will get you another one (refurb). Does anyone know if the refurbs are from Sprint, Asurion, or HTC? If these are HTC refurbs this is quite dissapointing. On a positive note, while waiting at the store they had two very lovely women working there, one Cuban and one Puerto Rican,
t4d73 said:
Trust me when I say this man u will definitely not be disappointed at all! I love everything about this device and Im not looking back! See u on the.other side lol! Enjoy u will.
Sent from my SPH-D710 using XDA
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I've been notified that Asurion will be sending me an ET4G as well since they dont have any more evo 3ds. Did they send u a new one? The phone has been out for almost a year now so im thinking it will be a refurb. Hopefully its in good condition.
Jfree3000 said:
Well looks like phone number 5 coming monday or tuesday. #4 just quit on me today, turned the phone off today because I had so training and when I got finished, turned the phone on and the screen won't come on......yay!
Took it to the coperate store, they looked at it and said we will get you another one (refurb). Does anyone know if the refurbs are from Sprint, Asurion, or HTC? If these are HTC refurbs this is quite dissapointing. On a positive note, while waiting at the store they had two very lovely women working there, one Cuban and one Puerto Rican,
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Cuban and Puerto Rican? Did u ask them where they were from lol? Sounds like a nice pair
Visionikz03 said:
I've been notified that Asurion will be sending me an ET4G as well since they dont have any more evo 3ds. Did they send u a new one? I would assume so since the phone has only been out for a few months.
Cuban and Puerto Rican? Did u ask them where they were from lol? Sounds like a nice pair
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While I was waiting there was an older guy there and he was flirting with the Cuban female and we talked for a while. He apparently flirts with her a lot and told me she was Cuban nd he said you owe me some red beans and rice and plantains lol. I had spoken to the other female and she told me she was Puerto Rican, they both make me wonder why I got married. :crying:
Jfree3000 said:
While I was waiting there was an older guy there and he was flirting with the Cuban female and we talked for a while. He apparently flirts with her a lot and told me she was Cuban nd he said you owe me some red beans and rice and plantains lol. I had spoken to the other female and she told me she was Puerto Rican, they both make me wonder why I got married. :crying:
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yeah the island women tend to make u wish u were single lol...

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