Phone completely dead - Galaxy S III Q&A, Help & Troubleshooting

About a week ago my phone went completely dead. Didnt react to anything, Not the charger, no buttons no nothing. I tried every possible solution I could think of, but nothing worked. It was DEAD!
It was rooted, a bit overclocked, rom:ed and all other trimmies you can think of. Anyways after the inital chock had laid to rest I went to shop. They sent it to Samsung to have it checked, and thank God I got it back on warranty. I guess it was so broken not even Samsung could not see that it was rooted.
The report stated that the Mainboard had been switched out.
At this very moment my brother is have the exact same issue. His phone S3 is also completely dead. Not even the red light turns on when its plugged into charger. So I guess its another MainBoard broken?
Anyone else getting Dead phones nowadays? Is there a flaw in S3 that makes them drop dead after 6 months of heavy use??

Look for the 'sudden death' thread somewhere below this one.
Sent from my HTC Desire using xda app-developers app

Related

[Q] [ help needed ] Galaxy s 2 wont power on

OK so my friend dropped her sgs 2 today. Now the screen won't work
It won't power on and can't access download and recovery modes. Would a USB jig help at all or is she a paperwieght?
Didn't think that it might be because the screen is dead?
Sent from my GT-P7510
thteddieboii said:
OK so my friend dropped her sgs 2 today. Now the screen won't work
It won't power on and can't access download and recovery modes. Would a USB jig help at all or is she a paperwieght?
Click to expand...
Click to collapse
if the screen is not working, it can be replaced.. jig would not help if the problem is with the screen..still the phone is under warranty?
Swyped from: GT-I9100
Sent using: XDA Premium App
Thanks guys
Thinking it might be the screen cause it does warm up when it charges..
Guess its not the screen! Doesnt make any sounds whatsoever.. just heats up during charging thats it.. can i save this phone or is she dead? picking it up today or tommorow to see if i can fix it.
cheers for helping guys xD.
Same issue from a lend out phone at JB Hifi
Having the same issue only the phone is a spare lend out phone from JB Hifi while my SGS2 i9100T, which I purchased about a week ago brand new, is in for a screen assessment (bad blue tint) just so I can get a refund. I powered up the lend out phone no problems, worked for a while then stopped working, won't power up or anything. Download, recovery, usb jig, battery out 5 mins, battery charged seperately in charger, phone is dead.
Shame on you JB Hifi Canberra!
Shades of **** Smith's new *coughsReturneDcoughs* external hard drives
Wish I had a fix for you Unfortunately, given it's a loan phone, you're a bit limited so far as flashing something else goes (I wouldn't risk it, put it that way).
Slither2006 said:
Having the same issue only the phone is a spare lend out phone from JB Hifi while my SGS2 i9100T, which I purchased about a week ago brand new, is in for a screen assessment (bad blue tint) just so I can get a refund. I powered up the lend out phone no problems, worked for a while then stopped working, won't power up or anything. Download, recovery, usb jig, battery out 5 mins, battery charged seperately in charger, phone is dead.
Shame on you JB Hifi Canberra!
Click to expand...
Click to collapse
It could be a problem with a faulty SD card - Remove it and try and switch on.
It could be a problem with the screen - If any of the key-lights come on, then that is likely the problem.
It could be a problem with a very flat battery - I had this problem with an old HTC. The solution was to remove the battery, plug in the phone to the charger (not USB to computer), leave it for a couple of minutes, plug in the battery and leave for a couple of hours. Finally try and power it on.
MistahBungle said:
Shades of **** Smith's new *coughsReturneDcoughs* external hard drives
Wish I had a fix for you Unfortunately, given it's a loan phone, you're a bit limited so far as flashing something else goes (I wouldn't risk it, put it that way).
Click to expand...
Click to collapse
Turned out that the "loan phone" they gave me was a returned faulty phone from a previous customer. They gave it to me simply to shut me up!!! I came back the next morning and confronted them and they gave me a motorola defy loan phone????!!!!! I swear they will bend over backwards to avoid having to refund a phone. He asked another sales person why it was returned and was told that the phone was randomly powering down!!!!!! I asked them what happened regarding the previous customer and the store person said JB lost that claim and had to give in to the customers request(whatever that was). That gives me evidence that a refund at JB may exist?
Yeah ? That's disgraceful And Australian retailers honestly wonder why Australian consumers avoid buying from them at every possible opportunity. There's one more reason right there.
**** em. If a phone starts playing up badly within a week like that, the retailer should replace it no questions asked. At the end of the day they're going to be reimbursed by Samsung, them doing the right thing like that just saves you the grief of having to go thru hoops with Samsung.
And given they couldn't/wouldn't do that with you in the first instance, I'd demand a "decent" lend phone i.e a brand new SGS2 (which they should have given you in the first place). If they refuse to play ball, make a scene in front of other customers. Get management involved. Threaten them with consumer affairs, etc.
Slither2006 said:
Turned out that the "loan phone" they gave me was a returned faulty phone from a previous customer. They gave it to me simply to shut me up!!! I came back the next morning and confronted them and they gave me a motorola defy loan phone????!!!!! I swear they will bend over backwards to avoid having to refund a phone. He asked another sales person why it was returned and was told that the phone was randomly powering down!!!!!! I asked them what happened regarding the previous customer and the store person said JB lost that claim and had to give in to the customers request(whatever that was). That gives me evidence that a refund at JB may exist?
Click to expand...
Click to collapse
I have a similar issue
Hello, Im not sure if i am having the excact same issue, but this thread seemed similar to what im expereincing.
i bought a S2 6 days ago, reached into my pocket today to find my Display wont turn on.
did some standard stuff, power cycled.
removed the battery, soft and hard reset.
i got the screen to work for a second when i booted into download mode and it prompted to confirm this is what i wanted to do, but otherwsie the screen seems dead. when i power it on, nothing happenson the screen.
did i somehow like turn my brightness to 0? or like turn off the display?
i dunno i just upgraded from a Galaxy Spica, so im not super familiar with the handset yet.
any help would be greatly appreciated.
dpaterso said:
Hello, Im not sure if i am having the excact same issue, but this thread seemed similar to what im expereincing.
i bought a S2 6 days ago, reached into my pocket today to find my Display wont turn on.
did some standard stuff, power cycled.
removed the battery, soft and hard reset.
i got the screen to work for a second when i booted into download mode and it prompted to confirm this is what i wanted to do, but otherwsie the screen seems dead. when i power it on, nothing happenson the screen.
did i somehow like turn my brightness to 0? or like turn off the display?
i dunno i just upgraded from a Galaxy Spica, so im not super familiar with the handset yet.
any help would be greatly appreciated.
Click to expand...
Click to collapse
if you can get into download mode, then flash stock fw using odin.. otherwise go to service center...
hope you have warranty..
Swyped from: GT-I9100
Sent using: XDA Premium App

Multiple issues with SII

Hi,
My phone dropped in water about a week back. I immediatly took out battery, sim and SD card and kept the phone like that for around 2 days. After that I started my phone, everything is working fine but there are some issues as mentioned below:
1. The phone always keeps on changing between Charging and not-charging when the charger is removed.
2. If I try to shut down phone using "Power-Off" option, the phone restarts instead of getting switched off.
3. If I remove battery, then it keeps on showing Battery (same as first point changing between charging and not charging)
My phone is still under warrenty, but I am not in India where I purchased it from, I am in Saudi Arabia.
Please let me know if there is any solution to this problem?
There are hundreds of threads about this sort of thing.Rice and that alcohol based cleaning solution spring to mind.
Youve maybe got to replace battery and usb port.It all depends.
As for warranty-them nuggets that brick their phones seem to get it,but youd have to remove all traces its been water damaged for Samsung to do it.
Good luck anyway
Sent from my GT-I9100 using xda premium
2 days is not long enough. Week minimum, but since you already turned it on, the damage is done. Its now replacing hardware parts and as mentioned above, warranty is gone. Why should samsung warranty a phone that abuse broke.
Sent from my XT910 using xda premium

[Q] Completely dead S2, no response to anything, warranty issues?

I had the phone on and in my hand when it just flickered off. I was in a 3d game but had only been running it for a couple minutes. The battery was reading about 90% before I fired up the game and it was plugged in to a factory samsung charger at the time. The game sort of stuttered a second or so before it shut down, then blank screen and it looked dead. It was slightly warm at the time, but nothing near overheating.
I held down the power button, nothing.
Tried power/volume combinations with no result.
Pried it out of the otterbox case it has been in since I got it and pulled the battery and put it back in, still nothing.
Pulled MicroSD and sim card.
Tried both volumes and plugging it in to USB with and without a battery, nada.
Left it alone and researched online for a bit, battery back in and nothing.
Plugged into a different charger and still nothing.
Seems no matter what I try, no response at all.
Both the phone and battery are cooled off at this point.
Could this be dead battery? Am I going about trying to force it to at least light up without a battery correctly?
At this point I'm at a loss. I can check the local AT&T store and see if they can at least let me test a different battery.
Last night I did flash the latest SHOstock 5.4 ROM, up from his 5.2. The phone ran fine afterward and I shut it down once since the flash without issues. This phone has been rock solid since day one, never dropped, no water damage, always in a case, pristine condition physically. Nothing to cause any trauma. Never even overclocked, but did have it running .25v undervolted at all speeds for a while.
I bought this last November, so it is less than a year old. Insurance is being paid but it is also within one year of purchase. So warranty should still be in effect? However, if it is this dead I can't flash it back to stock for warranty return, so what are my options there? Call it in as a warranty claim and hope for the best?
Edit: just tested the battery with a voltmeter. It is reading 4.1V, not sure if that is too high for a battery that is rated 3.7V or not. I'd guess no, so bad battery theory is likely out, unless it cooked the phone.
<edit> and I'm so frazzled from my beloved phone dying that I posted this to general instead of Q&A. argh.
I wouldn't rule out battery failure. Batteries don't power devices with voltage, and that voltage will only be discernible as an indicator for a very short period of time before it actually dies. You'll need a battery tester to check its actual amperage output, and I'd recommend looking up what it should be, along with its amp hour rating. Wish I had more to offer, but I work with dc backup powered systems, and they're a pain in the ass to catch with a voltmeter.
I777 gets it done, gnex just for fun
Yeah I know what you mean. I once had a car battery fail, read about 12V just fine but didn't put out enough miliamps to power even the dome light.
Taking lunch right now and headed to the retail store in town to see if they have a battery I can swap to test. More worried that I can't return to stock, really can't afford a $400 bill to replace this sucker if they catch that I've flashed it.
Had to drive an hour to the AT&T Device Support Center but its replaced now. I think the tech there was a bit surprised at how dead it was. He was figuring to just run his recovery tools and fix it right up, but got nothing.
Oh well, at least I'm not stuck on my old Tilt 2 running WinMo anymore. Though I do miss my keyboard a little bit.
Sent from my SAMSUNG-SGH-I777 using xda app-developers app
Why has this been happening to the S2's a lot? It seems like it anyway. Mine went through something crazy a couple of days ago where it wouldn't turn on and it was soft bricked.
I really miss my old Tilt2.
Sent from my SGH-I777 using Tapatalk 2
ronron6665 said:
I really miss my old Tilt2.
Sent from my SGH-I777 using Tapatalk 2
Click to expand...
Click to collapse
I don't, man with stock software that thing was ****, I needed 5 different replacements all for different problems. The keyboard was amazing though.
Sent from Team Pirate! Using Tapatalk 2
After I got EnergyROM on my Tokyo the software worked as well as could be expected for WinMo. I also had a pretty much fully functional Froyo Android running off the SD card. The microphone finally died on it though, and the cost to replace out of warranty was more than I spent on the GS2.
I forgot how nice having a keyboard was though. Faster and more accurate typing plus you can still see the whole screen. Maybe that captivate glide wouldn't be so bad after all... Lol
Sent from my SGH-I777 using xda app-developers app
Well I didn't have my for long. I guess 2 ro 3 months. Went to jumpstart a car & had it charging. It killed the screen. Never do that. I loved the keypad. It was awesome.
Sent from my SGH-I777 using xda premium

[Q] Help: S2 seems to have become a paperweight

The last time I used my S2 was a month ago. After flashing a CM10 nightly via the OTA feature I just let it be.
An hour later my phone it won't turn on. I assumed that the battery had ran out until after my 20th-ish time pressing the power button my face appears on the screen (the boot logo).
Assuming everything was okay I left it for about 5 minutes before realising that the screen hadn't changed at all.
I pulled the battery and tried again, this time nothing happened.
I charged it, nothing happened.
I used a USB jig, nothing happened.
A few days earlier I had undertaken a mission to replace the USB Port which seemed to be successful, however, I felt that perhaps I forgot to reconnect the display or something to the mainboard - so I re-opened it and everything looked alright, I even assumed there was a fault with the power button - it wasn't.
I think there are two possibilities: A broken mainboard or it is hard-bricked.
If it's a broken mainboard I'd probably sell it as a broken phone on eBay but if it's hard-bricked I'd get a jtag and then sell it.
Lastly, I can't get the phone to do anything apart from heat-up when charging in the usual area near the camera.
My question is "may I have some help getting it to work?"
alimhaque98 said:
The last time I used my S2 was a month ago. After flashing a CM10 nightly via the OTA feature I just let it be.
An hour later my phone it won't turn on. I assumed that the battery had ran out until after my 20th-ish time pressing the power button my face appears on the screen (the boot logo).
Assuming everything was okay I left it for about 5 minutes before realising that the screen hadn't changed at all.
I pulled the battery and tried again, this time nothing happened.
I charged it, nothing happened.
I used a USB jig, nothing happened.
A few days earlier I had undertaken a mission to replace the USB Port which seemed to be successful, however, I felt that perhaps I forgot to reconnect the display or something to the mainboard - so I re-opened it and everything looked alright, I even assumed there was a fault with the power button - it wasn't.
I think there are two possibilities: A broken mainboard or it is hard-bricked.
If it's a broken mainboard I'd probably sell it as a broken phone on eBay but if it's hard-bricked I'd get a jtag and then sell it.
Lastly, I can't get the phone to do anything apart from heat-up when charging in the usual area near the camera.
My question is "may I have some help getting it to work?"
Click to expand...
Click to collapse
What happens if u try to get in download or recovery mode?
(Vol+/-, Home- & Powerbutton)
CHEERS
Sent from my GT-I9100 using xda premium
Unfortunately, I have. Doesn't seem to do anything
Sent from my Nexus 7 using xda app-developers app
alimhaque98 said:
Unfortunately, I have. Doesn't seem to do anything
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
So if nothing works also with USB-jig, this is surely a hardware defect and so the only solution is to send it to Samsung if u have any guarantee...
Sorry.
CHEERS
Sent from my GT-I9100 using xda premium
You're going to have to get it a jtag. I had mine done by this guy on ebay: http://www.ebay.com/itm/Unbrick-Sam...157?pt=LH_DefaultDomain_0&hash=item2576e99b95
Good Luck
Haha, I thought about that but then decided against it for the following reasons:
1) rooted, running cm10 and non-stock kernel
2) I'd already sent it in for a repair of the USB port but they rejected it because of the custom software so it's probably blacklisted or something.
3) It is way too obvious a non-qualified person has opened it up and made changes.
4) the colour of the USB port board is bluer than the main board and everything else
5) sticky tape is missing at the bottom right (doesn't make a difference whether its on or off)
Thanks for the tips but they charged my friend £150 for, pretty much, reflashing stock because he was in a boot loop.
Sent from my Nexus 7 using xda app-developers app
Thank you. I was originally going to get a JTAG done and I'll have the money as soon as I sell my PSP but it'd be a waste if I were to find out that the main board was actually at fault. If that were the case I'd sell it and take a bit of money out of the money I'm saving for my computer and buy a second hand S3 which I would then sell for a profit and buy a Nexus 4.
The people I contacted for a JTAG had a good review by a fellow xda member for the same service on the same on the same phone so it'd cost £29.99+postage.
Sent from my Nexus 7 using xda app-developers app

SGSIII completely dead - Emmc ?

Gents,
I am in need of some advices.
It started with me charging my SGS3 overnight, and my colleague called me in the morning. I did not wake up to the call, or any alarms since my phone seemed frozen when I finally woke up.
I noticed that the green LED indicating that its charging was on even when I plugged the cable out, so I pulled the battery, as it did not respond to any touch on the screen or buttons.
Since then I have not been able to start it up.
Battery was full, measured to 3,9V, and I've tried different solutions, to no avail.
I talked to my colleague, which informed me that he heard some weird noises when he called me, sounding like a corrupt data thingy.
I was running one of the first leaked JB candidate roms. (couldnt be bothered to flash new)
Could this be the possible EMMC chip?
Perhaps a 301kohm Jig could fire it up?
Would love any tips you guys might have for this.
Sadly it does seem like the sudden death issue that many users have been affected by.. one of the newer firmwares hopefully patched the problem but as you were on the leaked JB it means that your phone wasn't protected.. you could try the jig but I believe the motherboard may now be dead. Good luck though, sorry I can't help much..
Sent from my GT-I9300 using xda app-developers app
Thanks for reply Anthony.
I will try to make the jig, otherwise send the phone back (still guarantee)

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