I received my Titan device recently and since then the device's camera is not working properly.
When I got the phone the camera was acting superb and I tested it by taking a few shots and a movie roll (all max quality). After the phone did a reboot over night due to drained battery the camera app began to show a black screen instead of a preview and hang up or crash when pressing the shoot button.
I called up the HTC support center in my country and was told that this is a common and known issue with Windows phones and is caused by 3rd party apps using the window's camera API. I got instructed to do a factory resetand afterwards, the camera did work properly, but again for a few shots (obviously after ending the phone call with them ).
So I decided to investigate the matter.
On my phone were installed the 'Skype','Whatsapp' and 'Mykebo free' apps before the reset, none of which seem to have a connection to the camera API (I didn't use Skype's video feature). This made my suspect the HTC's camera control software that maybe interferes somehow with the camera.
I began resetting my device and checking when the camera starts to fail.
Doing a couple of resets I saw that the camera started to fail after connecting the phone to the PC and disconnecting it while the camera app was working (the app itself does not run but shows the Zune 'disconnect to view media' screen). But on the last reset the camera didnt even start.
I am really confused since it doesnt seem to be a hardware issue (the photos were taken perfectly) but neither a camera API malfunction since the phone is used widely and even a best photo competition exists on this forum.
I want to avoid using my warrenty since it includes sending the phone abroad and is a bit costly for me..
Any ideas on what to do next? could it be that the ROM flushed in the phone is corrupt in any way?
loder123 said:
I received my Titan device recently and since then the device's camera is not working properly.
When I got the phone the camera was acting superb and I tested it by taking a few shots and a movie roll (all max quality). After the phone did a reboot over night due to drained battery the camera app began to show a black screen instead of a preview and hang up or crash when pressing the shoot button.
I called up the HTC support center in my country and was told that this is a common and known issue with Windows phones and is caused by 3rd party apps using the window's camera API. I got instructed to do a factory resetand afterwards, the camera did work properly, but again for a few shots (obviously after ending the phone call with them ).
So I decided to investigate the matter.
On my phone were installed the 'Skype','Whatsapp' and 'Mykebo free' apps before the reset, none of which seem to have a connection to the camera API (I didn't use Skype's video feature). This made my suspect the HTC's camera control software that maybe interferes somehow with the camera.
I began resetting my device and checking when the camera starts to fail.
Doing a couple of resets I saw that the camera started to fail after connecting the phone to the PC and disconnecting it while the camera app was working (the app itself does not run but shows the Zune 'disconnect to view media' screen). But on the last reset the camera didnt even start.
I am really confused since it doesnt seem to be a hardware issue (the photos were taken perfectly) but neither a camera API malfunction since the phone is used widely and even a best photo competition exists on this forum.
I want to avoid using my warrenty since it includes sending the phone abroad and is a bit costly for me..
Any ideas on what to do next? could it be that the ROM flushed in the phone is corrupt in any way?
Click to expand...
Click to collapse
Flash its with your device OEM .nbh .... If you haven't done that then maybe something is wrong with an API etc so flashing it might solve the problem.
Tachi91 said:
Flash its with your device OEM .nbh .... If you haven't done that then maybe something is wrong with an API etc so flashing it might solve the problem.
Click to expand...
Click to collapse
I will try this out now.
I noticed that on the factory reset menu there is an option to show the OS CRC.
I recieved the values:
BL CRC-0x439025DD
OS CRC-0x6A9EA866
are this OK? the phone is fully patched.
loder123 said:
I will try this out now.
I noticed that on the factory reset menu there is an option to show the OS CRC.
I recieved the values:
BL CRC-0x439025DD
OS CRC-0x6A9EA866
are this OK? the phone is fully patched.
Click to expand...
Click to collapse
If you got the Titan one go here download the RUU that goes with your titan and flash it while in the bootloader
Tachi91 said:
If you got the Titan one go here download the RUU that goes with your titan and flash it while in the bootloader
Click to expand...
Click to collapse
I did a flush and the camera doesn't work at all, seem like this is a hardware failure :\
Thanks!
2 days ago my Camera app stopped working either through the hardware button or software all it does is play the opening app animation and return back to the previous screen. Ive tried soft and hard resets of the phone and now ive even reflashed it via NCS to no avail. Now at this point youd think it would be a hardware thing, but apps like "panorama" and "smart shoot" still work and so do all the other camera apps ive downloaded. Anyone managed to fix this?
You seem to be the only one whom has had this issue and reported it. So no, no fix as of now since you are alone on this one.
same here
Jt612 said:
2 days ago my Camera app stopped working either through the hardware button or software all it does is play the opening app animation and return back to the previous screen. Ive tried soft and hard resets of the phone and now ive even reflashed it via NCS to no avail. Now at this point youd think it would be a hardware thing, but apps like "panorama" and "smart shoot" still work and so do all the other camera apps ive downloaded. Anyone managed to fix this?
Click to expand...
Click to collapse
same thing happened to my phone since yesterday and I've tried hard reset but nothing changes.. Camera only works through smartshoot and if I try to open it just using the original app, or use the camera button, it just won't open and turn back to the home screen
576514545 said:
same thing happened to my phone since yesterday and I've tried hard reset but nothing changes.. Camera only works through smartshoot and if I try to open it just using the original app, or use the camera button, it just won't open and turn back to the home screen
Click to expand...
Click to collapse
I have exactly the same problem. After 5 days of perfect use of everything, the phone overheated, drained completely within a couple of hours and now it has a permanent problem with the camera: either black screen when launching the camera app, or if it launches, pink stripes and frozen app after 10-15 seconds. It cannot be just a random problem on one device. I've seen the same description of the problem on various forums.
Has Nokia responded on this?
The funny thing is that I live in Greece, the device was bought during a trip abroad and it's not covered by warranty! Regarding Nokia's amazing support policy I have written details at my blog nextbeta.com.
(I'm not a smartphone user that cannot understand what is a bug and what is a hardware problem, 8 years MVP for Mobile Devices and founder of the Greek Mobillity Club in 2001...)
Have you flashed the newest ROM or an older version? Perhaps you might want to try it with the Release ROM to see if that fixes things. Aside from that I fear your only option is to turn it in at a service center and let them figure out what is wrong.
Given that the Flash rewrites the whole system it somehow has to be connected with the hardware.
Hi, I've been trying to sort this out for the last 24 hours with no luck and need it fixed quite urgently
I have a Sony Ericsson Play, android version 2.3.4.
The microphone on my phone is rather strange, I can call people no problem, they hear me no problem but if i try and record my voice with a voice recorder there's absolute silence. This led me to backing up all my data and restoring my phone to factory settings hoping it was a glitch that would go away - it didn't.
So i reset my phone and it seems like it has been reset to a previous update to what I had before. I'm unsure of what update I had previously but one thing that has changed is that I no longer have the Google Play store but have the rubbish old market with hardly anything on it. Also my phone doesn't detect any of the apps that are stored on my SD (they're still there the space is taken). This is rather frustrating as I use apps such as Whatsapp a lot and I'm unable to use it.
Another major factor in my issue is that I bought my phone in the UK, had the updates done there and I am now in China. I plugged in my phone and tried updating it using the Sony Companion software but it tells me this is the most recent update (which it isn't). Same thing on the phone when I try and update it in the settings. I tried using a VPN on both my phone and laptop and 'locating myself' in the UK but it still says this is the latest update.
Can anyone offer any solution or advice that could help me regain what I had before. I've been searching all over the internet trying to find a solution with no luck.
Thanks for any help anyone can offer I really appreciate. Any questions just ask. Step by step solution would be excellent
Before/Now
Hi guys,
This is my first post.
I just got a Sony Z2, and yesterday I updated it to latest firmware 17.1.1.A.0.402 using flashtool. After that, everytime when I switch off my phone and turn it on, the message of "...android.process.acore has stopped" appeared.
I tried to flashed the phone again using PC Companion to re-update the same firmware. I though the error message has gone but than it is still there.
I have tried several ways as mentioned in this forum but the problem seem to be there. I don't see any problem/error caused by this error message yet.
Any idea/solution to completely remove the message?
Go into settings > apps > all apps, clear all data for anything relating to contacts then all will be fine, make sure contacts are backed up tho of course
Sent from my D6503 using Tapatalk
I have tried and have not seen the message. Will keep you updated if it has conpletely gone
Sent from my D6503 using XDA Free mobile app
It should do it did for me glad I could help
Sent from my D6503 using Tapatalk
Update: It happened again when I reboot my phone today. Is it possible a firmware bug?
I should wait for the next release, hope Sony will fix this issue.
Regards,
I'm on romaur which is 402 and haven't seen this error since I wiped contacts data so not sure, you still on stock or?
Sent from my D6503 using Tapatalk
Same issue!
tuanph.aus said:
Hi guys,
This is my first post.
I just got a Sony Z2, and yesterday I updated it to latest firmware 17.1.1.A.0.402 using flashtool. After that, everytime when I switch off my phone and turn it on, the message of "...android.process.acore has stopped" appeared.
I tried to flashed the phone again using PC Companion to re-update the same firmware. I though the error message has gone but than it is still there.
I have tried several ways as mentioned in this forum but the problem seem to be there. I don't see any problem/error caused by this error message yet.
Any idea/solution to completely remove the message?
Click to expand...
Click to collapse
I also have the same issue as the OP. It particularly happened after I upgraded to .402 using PC companion.The message will appear always after restarting. My devices has not been rooted. Tried to clear data and cache for contact apps, but after restarting, the message appeared again. I am still lazy to do a re-install because aside from the message appearing only after a restart, there are no other major effect to my Z2's performance. but clearing it will be nice though.
I have the same thing when i touch the phone immediatly when it just restarted, but when i restart and leave it untill screen goes off i don't get the message.
Sent from my Xperia Z2 with the use of Tapatalk
phscyiipfer said:
I also have the same issue as the OP. It particularly happened after I upgraded to .402 using PC companion.The message will appear always after restarting. My devices has not been rooted. Tried to clear data and cache for contact apps, but after restarting, the message appeared again. I am still lazy to do a re-install because aside from the message appearing only after a restart, there are no other major effect to my Z2's performance. but clearing it will be nice though.
Click to expand...
Click to collapse
Mafiatounes said:
I have the same thing when i touch the phone immediatly when it just restarted, but when i restart and leave it untill screen goes off i don't get the message.
Sent from my Xperia Z2 with the use of Tapatalk
Click to expand...
Click to collapse
Hi guys,
Thank you for your info.
I tried to disable contact sync of Viber and I think the message has temporarily gone. Sometimes it still pop up but not as often as before I disabled the contact sync of Viber.
Apparently, this problem is caused by contact synchronisation between Viber, Facebook, Messenger, Whatsapp, etc. Other users, such as Samsung phone users, reported that they have the same issue but when they turned off contact sync of the above-mentioned apps, the error message somehow has gone.
To be honest, I have just recently switched to android from iPhone, and I have been usings iOS for years and never seen any kind of issue/error like this on iOS. However, Sony Z2 is one of the greatest phone I ever owned and I am so happy with it, specially its crazy battery life.
Hope you guys will share your solution here if someone can fix it permanently.
Cheers,
tuanph.aus said:
Hi guys,
This is my first post.
I just got a Sony Z2, and yesterday I updated it to latest firmware 17.1.1.A.0.402 using flashtool. After that, everytime when I switch off my phone and turn it on, the message of "...android.process.acore has stopped" appeared.
I tried to flashed the phone again using PC Companion to re-update the same firmware. I though the error message has gone but than it is still there.
I have tried several ways as mentioned in this forum but the problem seem to be there. I don't see any problem/error caused by this error message yet.
Any idea/solution to completely remove the message?
Click to expand...
Click to collapse
Running any Xposed Mods ?
defsix said:
Running any Xposed Mods ?
Click to expand...
Click to collapse
Nope, running original stock firmware. No jailbreak/root.
Cheers,
Update 13.06.2014: Guys, I have tried and flashed my Z2 with UK .402 and so far so good, I dont see that error message pop-up again after reboot.
Regards,
possible fix
i had this problem, amongst others stopping my phone. i pulled the sim card out, then rebooted the phone. the phone then showed it was updating all apps i let it boot up and it seemed to work. pulled battery and put sim card back in. and all ok so far. i have sent my phone 3 times away to vodafone for this repair, with android.clock stopping, android.phone stopped working and the phone actually crashing on the samsung screen and not even booting up. each time all they do is a factory reset. like duhhhh, i have never thought of that (sarcasm). i am hoping that doing this, will give my phone some sort of permanency in it's repair. i have not rooted the phone, it is stock.
Vodofone refused to replace the handset even though it had been in so many times for repair. word of advice. steer clear of vodafone. i am cancelling all my contracts with them.
sorry that went off topic, but i want a phone that works and vodafone will not help you in that matter.
tbish said:
i had this problem, amongst others stopping my phone. i pulled the sim card out, then rebooted the phone. the phone then showed it was updating all apps i let it boot up and it seemed to work. pulled battery and put sim card back in. and all ok so far. i have sent my phone 3 times away to vodafone for this repair, with android.clock stopping, android.phone stopped working and the phone actually crashing on the samsung screen and not even booting up. each time all they do is a factory reset. like duhhhh, i have never thought of that (sarcasm). i am hoping that doing this, will give my phone some sort of permanency in it's repair. i have not rooted the phone, it is stock.
Vodofone refused to replace the handset even though it had been in so many times for repair. word of advice. steer clear of vodafone. i am cancelling all my contracts with them.
sorry that went off topic, but i want a phone that works and vodafone will not help you in that matter.
Click to expand...
Click to collapse
Xperia's have unremovable batteries, maybe you should steer clear of Samsungs
Is that a good thing or a bad thing though? Cos sometimes taking a battery out is what could be needed to fix a problem.
But point taken. Perhaps a change of manufacturer would help
Sent from my GT-I9300 using XDA Free mobile app
tbish said:
Is that a good thing or a bad thing though? Cos sometimes taking a battery out is what could be needed to fix a problem.
But point taken. Perhaps a change of manufacturer would help
Sent from my GT-I9300 using XDA Free mobile app
Click to expand...
Click to collapse
I know people who advocated pulling the battery from devices as the only answer but I've yet to come across a situation on any device which couldn't be handled with >adb reboot or a three finger reset.
There's actually a method on Xperia devices, to disconnect the battery and plug it back. It's called "Hard Reset". Yeah you don't take the battery out in reality, but this method does it in Matrix dimension. So, the consequences are the same.
Hi
anyone else encountering camera failed while using the camera. im kindda dispointed and didnt expect a phone high standard as the s9+ will still have this problem. been using my p20 pro camera for many times and never encounter this kind of error. any suggestion how to avid facing this problem
olygopoly said:
Hi
anyone else encountering camera failed while using the camera. im kindda dispointed and didnt expect a phone high standard as the s9+ will still have this problem. been using my p20 pro camera for many times and never encounter this kind of error. any suggestion how to avid facing this problem
Click to expand...
Click to collapse
Did this just happen out of the blue or has it always happened? Did this just happen after an OTA update?
Did you modify the phone at all (root/etc)... did you power cycle the phone, clear cache partition, try doing the factory data reset the phone?
If software issues can be ruled out then it's very likely a hardware issue. You will have to have the phone serviced.
scottusa2008 said:
Did this just happen out of the blue or has it always happened? Did this just happen after an OTA update?
Did you modify the phone at all (root/etc)... did you power cycle the phone, clear cache partition, try doing the factory data reset the phone?
If software issues can be ruled out then it's very likely a hardware issue. You will have to have the phone serviced.
Click to expand...
Click to collapse
Happen out of the blue. Did happened before the June update and apparently after the June update. Not root. already clear cache but didnt do factory reset.
olygopoly said:
Happen out of the blue. Did happened before the June update and apparently after the June update. Not root. already clear cache but didnt do factory reset.
Click to expand...
Click to collapse
If you do the factory data reset be sure to try the camera at the default settings... Try it a few times to make sure that it works (or doesn't work) more then once. If it works with default settings then make a change to bring it closer to what you had it at before.
Ultimately your trying to see if it is a software issue (a setting) that is causing you the problem. By making small changes here and there you can know which change caused the issue. Making more then one change at a time will make it harder to narrow down the cause.
The Factory Data Reset will hopefully resolve any software related issues on the phone. Try to not use a smart switch backup, it may cause the problem to come back again. I ran into this with my dialer app hanging up on all outgoing calls... FDR without using a smart switch backup worked perfectly, using the smart switch backup just caused the problem with the dialer to happen again.