Hello and Merry Christmas everyone
I got an unlocked Rogers Nokia Lumia 920. I live in Mexico City and my primary carrier is Telcel.
The phone is not working properly with data connection while under wifi it does.
First I used to have a non-LTE sim card with my Lumia and 3G internet was not working smoothly. Most of the time I was not connected despite it showed 3G and good signal. Tried restarting several times, it worked sometimes, others did not. Many times now it does not show either 3G or 4G.
I assumed that it was because I did not set up APN settings, but when I did, it did not improve as expected.
Afterwards, I asked Telcel to switch my sim card to a LTE ready. I though that would fix it, but I can't see any improvements.
The Lumia is set to LTE as fastest network. I do not understand whether I need to set up a new APN now for LTE. Telcel won't help me because the phone has not been released here yet.
Any suggestions? Do I need to set up an APN or will the sim card do it automatically?
I can't return the phone because I bought it through Mercadolibre (a sort of Mexican ebay) although the phone was brand new and it generally works great.
Hope you can help me.
Thanks.
Alessandro
Ultrariver said:
Hello and Merry Christmas everyone
I got an unlocked Rogers Nokia Lumia 920. I live in Mexico City and my primary carrier is Telcel.
The phone is not working properly with data connection while under wifi it does.
First I used to have a non-LTE sim card with my Lumia and 3G internet was not working smoothly. Most of the time I was not connected despite it showed 3G and good signal. Tried restarting several times, it worked sometimes, others did not. Many times now it does not show either 3G or 4G.
I assumed that it was because I did not set up APN settings, but when I did, it did not improve as expected.
Afterwards, I asked Telcel to switch my sim card to a LTE ready. I though that would fix it, but I can't see any improvements.
The Lumia is set to LTE as fastest network. I do not understand whether I need to set up a new APN now for LTE. Telcel won't help me because the phone has not been released here yet.
Any suggestions? Do I need to set up an APN or will the sim card do it automatically?
I can't return the phone because I bought it through Mercadolibre (a sort of Mexican ebay) although the phone was brand new and it generally works great.
Hope you can help me.
Thanks.
Alessandro
Click to expand...
Click to collapse
Nokia has an app for APN in the Windows Phone Store. Can not be downloaded from web, must be downloaded from your phone.
Hello, I also have a rogers Lumia 920, I'm seeing the same behavior with movistar SIM card, might be something with the phone/software version. I just had the phone for 3 days so I will probably give it more time to have a better idea of what's happening
Vinny
Related
Hey all,
Currently using an unbranded HTC Hero on Orange, unsure if I am getting a 3G connection though, icon wise I constantly have a "G" but unsure if it should show "3G" instead, also seen an "E" a couple of times which I assume is Edge but didn't know Orange supported it.
Just wondering if a 3G icon as such actually exists? If so could it be a setting somewhere I haven't got configured correctly?
Thanks
Russ
Could be 2 things.
You have use only 2G networks checked in the settings
OR
You need a new sim, although the phone supports 3G your sim needs to as well. If you are still using an old sim which was from a non 3G mobile then you need a new one. Contact your provider to ask them for a new one (you will keep your number).
how to REALLY find out whether you are connected with 3G? i mean not just looking for that 3G symbol ;-)
barryallott said:
Could be 2 things.
You have use only 2G networks checked in the settings
OR
You need a new sim, although the phone supports 3G your sim needs to as well. If you are still using an old sim which was from a non 3G mobile then you need a new one. Contact your provider to ask them for a new one (you will keep your number).
Click to expand...
Click to collapse
I had to do this a while back, if you have never bought a 3G phone from Orange you probably have a 2G SIM. Call them and they will send you a new one for free.
So I'm right in thinking there should be a 3G icon? I'll get onto them thanks
Well in a very strange turn of events I may actually benefit from this. Having called Orange to ask for a 3G SIM (they confirmed I had 2G) they basically said it wasn't possible to do a straight swap, something about contracts.
After a bit of complaining they have basically come to the conclusion that the only way to help me out is to restart my contract from scratch and send me out a new 3G handset along with the SIM.
So not only will I have my beloved Hero running on 3G I will also have an as yet unspecified 3G handset for sale!
Just waiting for them to call back
And the handset I will be getting...a HTC Touch 3G!
Should fetch a pretty penny
Thats really bull**** why can't they swap your sim card. i had vodafone sim card i lost it and went to vodafone they give me a new sim card directly 5 minuts later it was active. its very weird that they have to give you new contract.
thats ****in crazy! i'd not accept that!
Replacing like for like isn't an issue, it's because I need to "upgrade" the SIM card as such that they have a problem.
Still, works out nicely for me considering I was only 4 months into my contract and have a pretty sweet deal of £15 a month for 200 mins, unlimited txts and 500mb data. So no complaints that I have to restart my contract.
I have had my TITAN since about a week after its release. At that time, I was using an O2 SIM card and everything was perfect and fine.
Around 4 weeks ago, I switched to Talk Mobile as my O2 contract was up and I got a deal from Talk Mobile. Since then, my phone has been a disaster - but I dont think the TITAN is at fault.
Around 50% of all my calls get dropped. Typically, when this happens, I will be connected to a 3G/HSDPA network with decent signal strength. The call will drop, I look at the phone and the signal has been lost entirely. Then the signal comes back but at GPRS or EDGE. I also often have a GPRS or EDGE connection in areas I know have strong 3G signal. The phone will transition to 3G eventually but it is a right pain.
I am already on my 2nd Talk Mobile SIM card and will try a 3rd this week. I have tried hard resetting my phone too. None of this has helped and the network have so far been typically useless in trying to help so I was wondering if any of the bright people on here would be able to help at all.
Many thanks
Sounds like a network issue, I am on Vodafone and have not had any problems with the handset. Make sure you have correct network settings installed on the Phone like APN's etc for Talk Mobile
Are they listed in htc connection setup? if so run it.
Talk mobile piggybacks vodafone iirc. i get this problem of switching 3g/edge/gprs with vodafone and talkmobile. with talkmobile if its a phone they don't sell they don't seem to have the settings for internet/mms etc. i usually have to manually input them.
If you need to manually input the Talkmobile settings, they're all on the website.
Click the second orange button 'Talkmobile phone settings' and they should be listed in there.
talkmobile.co.uk/get_your_settings.html
Thanks to all for the responses. When I run HTC Connection Setup app, there is a setting for Talk Mobile which I selected. Before doing that, I had no internet as obviously Windows Phone on its own doesnt have the right settings.
I will try manually entering the APN details next and see if that helps, but I dont think the APN affects voice calls if I am right?
dumped o2 and got my titan with vodaphone. No issues at all. Maybe you can Complain ?.
fallenmonk said:
dumped o2 and got my titan with vodaphone. No issues at all. Maybe you can Complain ?.
Click to expand...
Click to collapse
I am complaining vigorously
You've checked the aerial right? http://forum.xda-developers.com/showpost.php?p=18523952&postcount=12
I have a Talk Mobile sim (I got it as it was an offer - unlimited data) and a Vodafone sim. I have the same problems with Talk Mobile.
E.g. today I could only get Edge in London, and it seemed to be slower than basic G. When I swapped to Vodafone sim, in same area, suddenly good H signal, and fairly fast.
Also my pop3 email sometimes just errors with the Talk Mobile sim.
When I first got this TM sim in November it was great, downloaded no end of music and data on the Titan. Past few weeks it has been rubbish. I find calls are ok though.
Haven't got as far as complaining.... yet.... sorry have no answer but just to say that I don't think it's the Titan at fault.
This may be a bit of a noob question but I'm new to HTC.
I've imported a DNA into the UK and I'm using my UK SIM without any problems, the only question I have is in the network selection, does anyone know if I should use "Global" or "UMTS/GSM" settings?
I've put my APN settings in for my network and the phone is showing the "H" symbol next to the signal which makes me think I'm getting HSPA but the data speeds seem really slow and I'm unsure if I should change the network selection. There aren't any CDMA networks in the UK or any 700Mhz LTE networks.
Thanks!
I would use GSM/UMTS, but if you are getting an HSPA+ signal than you should be fine on Global.
Can you help me though. I too imported the DNA and I'm using it in London. However my Google Play Store is not working properly. I only have access to the Apps category. I can't access the Music, Books or Movies storefronts even when using their respective apps.
Is yours the same? Can you try it with both your SIM in and not in please. At the moment I haven't got a EE micro SIM to test if my problems are due to a lack of SIM card. So I'm only using it on WiFI.
Thanks.
Bilhouse said:
I would use GSM/UMTS, but if you are getting an HSPA+ signal than you should be fine on Global.
Can you help me though. I too imported the DNA and I'm using it in London. However my Google Play Store is not working properly. I only have access to the Apps category. I can't access the Music, Books or Movies storefronts even when using their respective apps.
Is yours the same? Can you try it with both your SIM in and not in please. At the moment I haven't got a EE micro SIM to test if my problems are due to a lack of SIM card. So I'm only using it on WiFI.
Thanks.
Click to expand...
Click to collapse
I've tried accessing Play both with my sim card in and sim card out and it's working fine, just for the record, I'm using a 3 UK sim in the phone and I've not had any problems whatsoever, just as I said, my data speeds seem a little slow compared to what I was getting with my Galaxy S3 with the same sim in it.
The reason mine may be working without the SIM is because I'd already set up Play with the sim in when I got the phone so it's still active without the sim inside. Ur play account may not properly work until you put a sim in the phone.
Hope u get it worked out!
Thanks for the response mate. I will try and get a sim tomorrow to test. One other question, are your app prices in USD$ or UK pounds £?
In regards to your situation I believe that the Droid DNA only supports upto HSPA 14.4 Mbps not the 42 Mbps service on GSM networks so that may be why your experiencing slower speeds.
Bilhouse said:
Thanks for the response mate. I will try and get a sim tomorrow to test. One other question, are your app prices in USD$ or UK pounds £?
In regards to your situation I believe that the Droid DNA only supports upto HSPA 14.4 Mbps not the 42 Mbps service on GSM networks so that may be why your experiencing slower speeds.
Click to expand...
Click to collapse
Ahhh, ok, looks like I'll have to put up with it then, it's not too bad, just noticeable from the speeds I was getting previously. As for the Play issue, I'm getting everything in £ values, if I had to guess I would assume that the phone is recognising the sim as UK originated or that my google account is registered as being in the UK so it's showing me the UK Play store.
The entire Play interface (Apps, Music, Books & Films) including pricing is exactly the same as it was on my Galaxy S3 that I got on contract from 3 but like I said, I put my 3 sim in straight away and it was all fine.
I'm sure once u put a sim in you'll be ok, the phone probably isn't recognising that you're in the UK without the sim card I think. :silly::silly:
Let me know how you get on once you put a sim in it, us UK DNA owners gotta stick together haha
All working. Thanks man.
All the hassle I went through and it was just because I had no SIM lol!
HI
Been looking for some info for ages I am on EE and have ordered a DNA but I am a bit worried if I will get any sort of 3g/hs speeds. I can still cancel the phone but need to know before Tomorrow if this will work for me as there is no point if I can't get any mobile data with this phone.
Has anyone got any info that can help me, EE has a 4G network which is a bit patchy for 4g round here but does work, I am guessing this phone won't work on the UK in 4g, but as I said above as long as it works 3G or HS+ then I will be happy, anyone put my mind at rest lol.
Got my self used Rogers Lumia 920 and it worked fine with my fido sim , today i took my sim out and put it back after a couple of hrs. and it's not
recognized any more by the lumia phone, i tried everything .. rebooted few times. but no luck.... any ideas
ramzy2001 said:
Got my self used Rogers Lumia 920 and it worked fine with my fido sim , today i took my sim out and put it back after a couple of hrs. and it's not
recognized any more by the lumia phone, i tried everything .. rebooted few times. but no luck.... any ideas
Click to expand...
Click to collapse
strange... I am running my rogers Lumia with my fido sim and have no issues. I have been swapping between my iphone 5 and lumia almost daily and still works fine. Lumias have very sensitive sim card reader, try to use a rogers sim to see that it is not faulty.
Have you tried choosing network manually?
fidos said:
strange... I am running my rogers Lumia with my fido sim and have no issues. I have been swapping between my iphone 5 and lumia almost daily and still works fine. Lumias have very sensitive sim card reader, try to use a rogers sim to see that it is not faulty.
Click to expand...
Click to collapse
This happens to me on my unlocked one on Mobilicity as well. What I have to do is select the network manually (In Settings / Cellular / Network). I tap on it and let it search for the network, then select mine.
On a couple of occasions, though, it has restarted and had correctly chosen the network, so I guess it's a hit-and-miss.
I have my 920 on the 3UK network and when booting it takes 50-60 seconds before it logs on to the network and I'm fairly close to a tower and get 5 bars.
Hello everybody,
I am living in Japan and I was tired from my old Sharp smartphone with Android. I fall in love with the Lumia 920 and after many internet research and check that says there is no problem,I decided to buy one. I bought it on Amazon from a company in Hong Kong and the phone comes from Australia.
My provider is Softbank. In order to have LTE, is subscribe to a new Iphone 5 that my wife should use later. But when I put the nano SIM of the Iphone to the Lumia I could not get it working. I have at beginning no signal, when I then set the connection speed from 4G to 3G I get softbank signals but then no data connection.
I also went to (some) Softbank shops, and everytime the staffs told me it's not a Softbank device so it's not working....but I can hardly believe that they lock the SIM for Softbank's devices...in my opinion SIM doesn't recognize the device, does she?
Has anyone of you experience of Lumia in Japan? is there any specific set up to perform?
For the moment I just use the Iphone as tethering for the Lumia...but it's a quite expensive solution and my wife will not agree this as long term solution.
Thank you in advance,
wmax99 said:
Hello everybody,
I am living in Japan and I was tired from my old Sharp smartphone with Android. I fall in love with the Lumia 920 and after many internet research and check that says there is no problem,I decided to buy one. I bought it on Amazon from a company in Hong Kong and the phone comes from Australia.
My provider is Softbank. In order to have LTE, is subscribe to a new Iphone 5 that my wife should use later. But when I put the nano SIM of the Iphone to the Lumia I could not get it working. I have at beginning no signal, when I then set the connection speed from 4G to 3G I get softbank signals but then no data connection.
I also went to (some) Softbank shops, and everytime the staffs told me it's not a Softbank device so it's not working....but I can hardly believe that they lock the SIM for Softbank's devices...in my opinion SIM doesn't recognize the device, does she?
Has anyone of you experience of Lumia in Japan? is there any specific set up to perform?
For the moment I just use the Iphone as tethering for the Lumia...but it's a quite expensive solution and my wife will not agree this as long term solution.
Thank you in advance,
Click to expand...
Click to collapse
HI,
Are you sure about nano sim or you use an adapter ?
Lumia cannot work with nano sim.
If sim is not recognized you will receive SIM error.
If lumia is sim-locked you will be asked for unlock code if SIM is recognized.
boril said:
HI,
Are you sure about nano sim or you use an adapter ?
Lumia cannot work with nano sim.
If sim is not recognized you will receive SIM error.
If lumia is sim-locked you will be asked for unlock code if SIM is recognized.
Click to expand...
Click to collapse
Hello,
Thank you.
Yes actually I use an adapter (and I broke the small pins when pulling out the SIM rack...but that's another story )
The Lumia was sold as SIM free. When I put the first time I didnt get windows to ask the unlocking code...so I guess it's really SIM free.
Then I didn't get the Softbank network...I check in the setting we 4G activated he didn't recognize the Softbank LTE network...but with 3G he could find it. So I think the SIM is recognized and that it's then just a setting issue? or also I saw that some people had issue with different roms??
wmax99 said:
Hello,
Thank you.
Yes actually I use an adapter (and I broke the small pins when pulling out the SIM rack...but that's another story )
The Lumia was sold as SIM free. When I put the first time I didnt get windows to ask the unlocking code...so I guess it's really SIM free.
Then I didn't get the Softbank network...I check in the setting we 4G activated he didn't recognize the Softbank LTE network...but with 3G he could find it. So I think the SIM is recognized and that it's then just a setting issue? or also I saw that some people had issue with different roms??
Click to expand...
Click to collapse
what pins you broke ? SIM readers pins ?
if this is the case your phone probably don't read the SIM card I have the same issue and have to change the flex cable with the SIM reader.
can you make phone calls when you're running 3g ?