Hello y'all I would just like to share my experience with the Nexus 10 thus far. I received the Nexus 10 and noticed that there was a dead in the middle of the screen. I called Google Play and I received a brand new in box replacement. I opened the replacement yesterday and what do I see is yet another dead pixel. I called Google very frustrated. They were not able to give me overnight shipping and I received no compensation for all this time and frustration. I will now be receiving my third Nexus next Tuesday with the hopes it will not have a dead pixel. Please leave your thoughts and ideas about my experience thus far with the Nexus and Google Play.
UPDATE!!!
The second replacement came yesterday making it a total of three devices with dead pixels. Google still offered no compensation and only another replacement device. I then told I would like to return it for a full refund. No problem. I then decide to go to Staples and finally received a device with no dead pixels! Moral of the story, be careful ordering directly from the Google Play Store, it is NOT what it is cracked up to be. I would also have no doubt's that UPS also caused some if the problems I faced during shipping handling.
Good Luck!
Sent from my Nexus 10 using xda app-developers app
It's part of the problem with mail ordering. Good luck.
Sent from my Nexus 10 using xda app-developers app
Most of the time a few deadpixels are considered ok. Especually a screen like this where there are so many of them and each pixel is so small, you should just enjoy that you actually got one.
Sent from my GT-I9100 using Tapatalk 2
Very true and I am more than ever grateful I got one. But if I am going to drop a good amount of money I want a device that is worth every sent.
You should consider yourself lucky that Google is being so good about this, the rules generally allow for upto 10 or more dead pixels as long as they aren't grouped before this is actually considered a defect.
I'd complain less about the time it's taking and be grateful they're replacing it at all.
Sent from my GT-I9300 using Tapatalk 2
BosCeltics18 said:
Hello y'all I would just like to share my experience with the Nexus 10 thus far. I received the Nexus 10 and noticed that there was a dead in the middle of the screen. I called Google Play and I received a brand new in box replacement. I opened the replacement yesterday and what do I see is yet another dead pixel. I called Google very frustrated. They were not able to give me overnight shipping and I received no compensation for all this time and frustration. I will now be receiving my third Nexus next Tuesday with the hopes it will not have a dead pixel. Please leave your thoughts and ideas about my experience thus far with the Nexus and Google Play.
Click to expand...
Click to collapse
How did you notice a dead pixel?
xda6969 said:
How did you notice a dead pixel?
Click to expand...
Click to collapse
If you can't see them don't start looking for them unless you just looking for something to b#$%@ about
Sent from my Nexus 4 using Tapatalk 2
alias_neo said:
You should consider yourself lucky that Google is being so good about this, the rules generally allow for upto 10 or more dead pixels as long as they aren't grouped before this is actually considered a defect.
I'd complain less about the time it's taking and be grateful they're replacing it at all.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Seriously? "Up to 10 or more dead pixels" is acceptable. Not for me on a $500 device. And I think you would have a real hard time getting a quote from Google to that existent. If I had one noticeable dead pixel (and I don't), it would be going back.
Sent from my Nexus 10 using Tapatalk HD
Sent from my Nexus 10 using Tapatalk HD
Mine also has one but I only notice it when the screen is black with brightness over 75% .
I was going to return mine but was afraid it'd over draft my bank account with the hole authorization fee since I used a bank card.
Since I hardly ever see the dead pixel I'm thinking I'll just live with it.
alias_neo said:
You should consider yourself lucky that Google is being so good about this, the rules generally allow for upto 10 or more dead pixels as long as they aren't grouped before this is actually considered a defect.
I'd complain less about the time it's taking and be grateful they're replacing it at all.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Not lucky at all. They have to replace it if he isn't satisfied for whatever reason. If they don't, just make up some reason like random rebooting or something like that. Recently they have sent me 2 replacements. For the total 3 devices I've got my hands on, none has dead pixels and that surprised me considering the huge amount of pixels it has. But they all have light bleed. Dead pixel is very annoying. When you know the location of that dead pixels, you will just look at it all the time though it's hardly seen.
Sent from my SGH-T999 using xda premium
UPDATE!!!
The second replacement came yesterday making it a total of three devices with dead pixels. Google still offered no compensation and only another replacement device. I then told I would like to return it for a full refund. No problem. I then decide to go to Staples and finally received a device with no dead pixels! Moral of the story, be careful ordering directly from the Google Play Store, it is NOT what it is cracked up to be. I would also have no doubt's that UPS also caused some if the problems I faced during shipping handling.
Good Luck!
Sent from my Nexus 10 using xda app-developers app
BosCeltics18 said:
UPDATE!!!
The second replacement came yesterday making it a total of three devices with dead pixels. Google still offered no compensation and only another replacement device. I then told I would like to return it for a full refund. No problem. I then decide to go to Staples and finally received a device with no dead pixels! Moral of the story, be careful ordering directly from the Google Play Store, it is NOT what it is cracked up to be. I would also have no doubt's that UPS also caused some if the problems I faced during shipping handling.
Good Luck!
Sent from my Nexus 10 using xda app-developers app
Click to expand...
Click to collapse
Nah its just you unlucky. I got 3 N10 from play store none has dead pixels
Sent from my SGH-T999 using xda premium
Related
Okay so I wanted to make a thread to see how many other people have stuck or dead pixels on their Rezounds. Please list how many phones you have had to exchange, and if the issue has been resolved or not. I just want to see if this is a widespread isssue, and we can notify HTC.
Phone #1 - Dead pixel replaced at store
Phone # 2- Given in store with dead pixel (rep denied seeing the dead pixel)
Phone # 3 - After getting another in store and hours after leaving the store a pixel popped up in the corner of the lower right screen :/.
Phone # 4 - All is well.
Mine has a dead pixel. It's red and in the upper right corner. You can't really see it during the day, but it sticks out at night. I already went in to the store and a girl working there confirmed that she could see it also(although she struggled). I decided to hold off for now though as I got it from Best Buy Mobile & have 30 days.
The 1st unit I tried did have a dead pixel right in the middle of the display, but the 2nd unit does not (I checked).
Seems like this is a widespread issue. I do have until the 22nd (tomorrow) for my 14 days. Idk if I want to go back into a store and pray for a good rep that isn't blind and can spot the dead pixel that is sticking out like a sore thumb.
Has anyone used one of the pixel fixer apps on the market with success?
zetsumeikuro said:
Seems like this is a widespread issue. I do have until the 22nd (tomorrow) for my 14 days. Idk if I want to go back into a store and pray for a good rep that isn't blind and can spot the dead pixel that is sticking out like a sore thumb.
Click to expand...
Click to collapse
Didn't Verizon say you have until Jan to return/exchange the phone if you purchased it on Nov 15th and on. Minus 35 restocking fee.
SamsungVibrant said:
Didn't Verizon say you have until Jan to return/exchange the phone if you purchased it on Nov 15th and on. Minus 35 restocking fee.
Click to expand...
Click to collapse
I came form the RAZR which I pre-ordered and it shipped out on 11/9. So that was before they offered that promotion . So 14 days is counted out form the 9th, so the 22nd is my last day 8(.
zetsumeikuro said:
Has anyone used one of the pixel fixer apps on the market with success?
Click to expand...
Click to collapse
I tried something called Pixel Fixer 2.0.0 and Dead Pixel Detect & Fix but neither helped at all.
The pixel seems to be vanishing for me slightly and slowly. I have been switching inbetween these two. Dead Pixel Detect and Fix and Pixel Curer. Dead Pixel Detect is full screen and Pixel Curer is section by section. Give em a shot see if they help your stuck red pixel.
Updated in OP. THREE Rezounds in a row with stuck pixels fail. I didn't have any defects with my RAZR just the fact that it had horrible battery life.
damn dude, that sucks..that's some bad luck. i've got mine from day 1 and i've checked with programs and i have all my pixels fine. HTC must be made aware of these defects!
jayochs said:
damn dude, that sucks..that's some bad luck. i've got mine from day 1 and i've checked with programs and i have all my pixels fine. HTC must be made aware of these defects!
Click to expand...
Click to collapse
Yeah it's very annoying the fact that I would get THREE defective phones in a row. I'm going to try a few pixel repair programs but I doubt it'll work. I don't know if I want to deal with the whole warranty exchange process again. But it is extremely disappointing a screen of that caliber will have stuck/dead pixels. I could wait to see if it gets unstuck, but the longer I wait the higher chances the device I get will be a refurb from warranty.
That's surprising to hear. I've looked at dozens of Rezound units and have never seen a dead pixel. If you see this, please immediately contact your Verizon customer support to inquire about a replacement.
Sent from my HTC Flyer P510e using xda premium
Urban Strata said:
That's surprising to hear. I've looked at dozens of Rezound units and have never seen a dead pixel. If you see this, please immediately contact your Verizon customer support to inquire about a replacement.
Sent from my HTC Flyer P510e using xda premium
Click to expand...
Click to collapse
This is the third unit I'm, brand new out of the box from the vzw store. It's always a "stuck" pixel, so far I've had one white, one green , and now this one is blue D:.
zetsumeikuro said:
This is the third unit I'm, brand new out of the box from the vzw store. It's always a "stuck" pixel, so far I've had one white, one green , and now this one is blue D:.
Click to expand...
Click to collapse
Sounds like the same batch. Can you try a different store?
Let's Track It
In hopes of figuring out if these problems are just a bad batch of phones, I have started a thread asking if people with problems can list the problems and the manufacture date or batch number from the problematic phone.
http://forum.xda-developers.com/showthread.php?t=1359862
Maybe we can figure this out.
Thanks!
it might not be acceptable to you, but generally speaking on LCD displays, dead pixels are a reality and there is usually a threshold count on what fails and what is accept as "normal/pass" - its usually in the range of 3-5 pixels
Urban Strata said:
That's surprising to hear. I've looked at dozens of Rezound units and have never seen a dead pixel. If you see this, please immediately contact your Verizon customer support to inquire about a replacement.
Sent from my HTC Flyer P510e using xda premium
Click to expand...
Click to collapse
We all know it's an HTC conspiracy... Don't put this on Verizon.
I saw the leaked photo showing HTC's "Dead Pixel" map for the US.
;P
NilsP said:
Sounds like the same batch. Can you try a different
store?
Click to expand...
Click to collapse
Been to three different stores
ssoares01 said:
it might not be acceptable to you, but generally speaking on LCD displays, dead pixels are a reality and there is usually a threshold count on what fails and what is accept as "normal/pass" - its usually in the range of 3-5 pixels
Click to expand...
Click to collapse
1 pixel on a 4.3 inch screen sticks out like a sore thumb compared to 3-5 on a 20 + inch monitor. Also it's not acceptable for Verizon either since they're giving replacement units. I doubt anyone here with this phone will accept a single stuck/dead pixel on their phone.
Happy to say that #4 was the charm! No stuck pixels/dead pixels .
Ok I think I have lit pixel. When I lower the notification bar over the home screen I get bright white lit pixel on the lower right of the screen. It's only noticeable when I lower the notification bar and not on any other black screen. Anyone with this problem?
green pixel
I have single green pixel here. Like you, it only appears against a dark background and it's located in the bottom-right corner. Best Buy didn't have any extra units for replacement but assured me that next week I'd receive a replacement if I just brought it back in. My OCD has kicked in though and it's bothering me more each time I see it!
Yeah I have a dead or lit pixel. Its white on a black back ground My Best Buy had extras that they couldn't sell but I'm guessing they could do a exchange so I'm not that bummed out.
Looks like HTC did a good job of this not being a big problem, base on the lack of dead pixel threads.
shook187 said:
Yeah I have a dead or lit pixel. Its white on a black back ground My Best Buy had extras that they couldn't sell but I'm guessing they could do a exchange so I'm not that bummed out.
Looks like HTC did a good job of this not being a big problem, base on the lack of dead pixel threads.
Click to expand...
Click to collapse
Thank you Best Buy Salem NH for the painless exchange of my dead pixel LTE for a flawless one.
shook187 said:
Yeah I have a dead or lit pixel. Its white on a black back ground My Best Buy had extras that they couldn't sell but I'm guessing they could do a exchange so I'm not that bummed out.
Looks like HTC did a good job of this not being a big problem, base on the lack of dead pixel threads.
Click to expand...
Click to collapse
are you kidding me!! for the past two weeks ive been trying to get a flawless phone ive been to 4 sprint stores, all the evos id seen had dead pixels, so i dont know what are you talking about, i am really frustrated with this phone and htc for using cheap screens on this device, I bet most of you do have a dead pixel, download the detect dead pixel app and youll see
Wow... maybe its just me. But I think exchanging a $600 for a dead pixel is a little too excessive... I have 1 dead pixel near the bottom, but it doesn't really bug me that much. It's gives it some personality =D
Dead pixels have been a problem with LCD technology since the beginning and these screens HTC are using are anything but cheap quality. This is simply a recurring issue with LCD's in general.
I'm not saying you have to deal with it or that you need to stop being so picky. Hopefully you find the perfect phone.
And FYI I don't have a single stuck or dead pixel and I bought this phone off of Craigs list. It was a roll of the dice and I got a perfect defectless phone.
Sent from my EVO using xda premium
Peruano_Loco said:
are you kidding me!! for the past two weeks ive been trying to get a flawless phone ive been to 4 sprint stores, all the evos id seen had dead pixels, so i dont know what are you talking about, i am really frustrated with this phone and htc for using cheap screens on this device, I bet most of you do have a dead pixel, download the detect dead pixel app and youll see
Click to expand...
Click to collapse
Dude first of all you revived a old thread. When i made that comment i seemed to be the only one with a dead pixel. Of course fast forward a few weeks and things have changed.
Sent from my EVO using XDA
shook187 said:
Dude first of all you revived a old thread. When i made that comment i seemed to be the only one with a dead pixel. Of course fast forward a few weeks and things have changed.
Sent from my EVO using XDA
Click to expand...
Click to collapse
lets make this positive...At least we now know someone actually does search before starting a new thread....
I haven't noticed any dead pixels on this phone yet.... But in had one on my Evo 3d and it was annoying when I had black backgrounds.. Or watching YouTube videos.
BrianBaker said:
lets make this positive...At least we now know someone actually does search before starting a new thread....
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Click to collapse
OK, that made me laugh. Nice outlook ;p
BrianBaker said:
lets make this positive...At least we now know someone actually does search before starting a new thread....
Click to expand...
Click to collapse
you're right I should of given credit for that.
Sent from my EVO using XDA
ive had dead pixels on lcds and phones before, over time they do come back to life.
pointless taking it back unless theres a cluster of dead pixels in one spot.
I am on my third Lte because of dead pixels. The sprint store didn't like me when I came in to replace the replacement because of the same exact problem. I told the salesman that I had paid full price and I would not stand for a defective product. I told him look at it this way, would you buy a brand new car with a dent in the door without them fixing it before you signed the papers? I think not. People should not stand for anything less than a perfect phone when it is brand new. If HTC and Sprint had better quality control then I wouldn't have had to return 2 phones.
Sent from my EVO using xda premium
bighuta said:
Wow... maybe its just me. But I think exchanging a $600 for a dead pixel is a little too excessive... I have 1 dead pixel near the bottom, but it doesn't really bug me that much. It's gives it some personality =D
Click to expand...
Click to collapse
I had a dead pixel right in the middle of the screen. I thought I could live with it until I tried watching a movie. It looked like a baseball floating in the middle of the screen. If I am renewing my contract and buying a $600 phone, it better damn well be perfect. There is no reason to accept a phone with a manufacturer defect if it bothers you, regardless how small.
Sent from my GT-P7510 using Tapatalk 2
Robert542 said:
I am on my third Lte because of dead pixels. The sprint store didn't like me when I came in to replace the replacement because of the same exact problem. I told the salesman that I had paid full price and I would not stand for a defective product. I told him look at it this way, would you buy a brand new car with a dent in the door without them fixing it before you signed the papers? I think not. People should not stand for anything less than a perfect phone when it is brand new. If HTC and Sprint had better quality control then I wouldn't have had to return 2 phones.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
While this is a good point tv would have been better seeing how people buy cars all the time with defects in them sometimes a ton or very serious defects lol.
Sent from my EVO using xda premium
Robert542 said:
I am on my third Lte because of dead pixels. The sprint store didn't like me when I came in to replace the replacement because of the same exact problem. I told the salesman that I had paid full price and I would not stand for a defective product. I told him look at it this way, would you buy a brand new car with a dent in the door without them fixing it before you signed the papers? I think not. People should not stand for anything less than a perfect phone when it is brand new. If HTC and Sprint had better quality control then I wouldn't have had to return 2 phones.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
yeah you are very right we deserve premium quality for our money, thats why i wont accept a single dead pixel on my screen , i will keep returning the phones until i find one without it, but i have almost given up, since i have been in all store around my area, checked 14 phones all of them with dead pixels, maybe im just lucky lol. damn i hate my luck
Yeah I see the dead pixel in the lower right now as well. Who made this thread? There about to get a beaten hahaha
I'm j/p, it not bad at all tho. But over time they def can get worse. But till then, it doesn't bother me. And I'm a nutt case when it comes to my phone
Sent from my EVO using Tapatalk 2
https://www.youtube.com/watch?v=xCiZ7EGGvjQ&feature=youtube_gdata_player
I made a dead pixel video of my Tegra 3 version. Soon as I get some views/comments, I.e. some leverage against HTC, I'll try to ask for a replacement. If not then I'll settle for a repair. Hope this works
Author of NoobTech:
http://wp.me/2uu9r
My Nexus 10 has light bleed, which seems to be common among the users here at XDA. It also has a "dim patch", and multi-touch doesn't work properly. So i've decided to have the device replaced/repaired.
I contacted Google 2 days ago and explained my situation, they said that the only options they would have would be a remorse return (i'm already out of my 15 day window), or replacement. As many of you know, in order to have a replacement done it is required for Google to place a ~$400 hold on your card associated with your Google Play account then a new device is sent. I don't have a credit card and I cannot have $400 tied up for 2+ weeks, so i'm not able to use that option either. At that time they directed me to Samsung for further assistance with a warranty repair. I don't have an issue sending the device in, so I call Samsung.
A Samsung rep stated that "we just make the thing, we don't provide any service" and directed me back to Google for assistance. I brought up the warranty information included in the box with the unit itself, and he quickly denied any ability to file a repair order for a Nexus tablet.
So I call Google...
The first rep indicated that ASUS is their "go-to" repair partner, and I should have contacted them. He agreed that Samsung made the tablet, as well as confirmed the prior information about the replacement policy. Amused, I called back and requested a Supervisor. The "Floor Supervisor" in that particular call center stated the following: "*sigh* We've been getting this all day long, sorry for any misinformation you were provided. The only option to have the Nexus 10 replaced or repaired under warranty is under our replacement. We will replace your tablet for the warranty period only, provided there is no physical damage to the device from the user. Samsung will not respond to any inquiries about the Nexus 10 tablet, and does not offer any services for warranty repair. Your only option is to replace it with Google. Do you have any further questions?"
I decided to call Samsung again, because I couldn't believe that was the case. Within 5 minutes I had an e-mail with shipping labels to have my device repaired. The agent was a nice guy, and apparently frequents XDA. We had a conversation about the tablet itself and the entire Nexus launch process, talked about specs and whatnot and disconnected the call.
At this point i'm annoyed and offended with the whole Google experience.
I've had a pretty good experience so far with getting my Nexus 10 replaced.
So my tablet stopped working completely a few days after getting the 4.2.1 OTA update (had the busted base firmware) so I called up the devices support on Google Play, explained the situation to the guy on the phone and he emailed me a form that told me what I needed to do. Used the provided link to organise a pickup time/location and used a special link to order a new tablet (with the money being held until it's verified as covered by warranty).
I have my new tablet with the old one being picked up last week. Hopefully it doesn't take long to verify the tablet broke from no fault of my own and they release my money. The only strange thing is the form for the device pickup was about the Nexus 7 so hopefully it gets to the right place (And if it doesn't then it's not my fault because the guy I talked to knew it was a Nexus 10 and and the special play store link was for a nexus 10).
On the other hand I've been trying to get a refund for my Samsung monitor for a few months and I haven't heard anything from them.
Scared27 said:
I've had a pretty good experience so far with getting my Nexus 10 replaced.
So my tablet stopped working completely a few days after getting the 4.2.1 OTA update (had the busted base firmware) so I called up the devices support on Google Play, explained the situation to the guy on the phone and he emailed me a form that told me what I needed to do. Used the provided link to organise a pickup time/location and used a special link to order a new tablet (with the money being held until it's verified as covered by warranty).
I have my new tablet with the old one being picked up last week. Hopefully it doesn't take long to verify the tablet broke from no fault of my own and they release my money. The only strange thing is the form for the device pickup was about the Nexus 7 so hopefully it gets to the right place (And if it doesn't then it's not my fault because the guy I talked to knew it was a Nexus 10 and and the special play store link was for a nexus 10).
On the other hand I've been trying to get a refund for my Samsung monitor for a few months and I haven't heard anything from them.
Click to expand...
Click to collapse
They have been holding my money since nov 16. At this point I am somewhat worried. Perhaps I should call them.
tcb4 said:
They have been holding my money since nov 16. At this point I am somewhat worried. Perhaps I should call them.
Click to expand...
Click to collapse
haha yes. I would have called them after 2 weeks (and if I don't get my money by the end of this week I will be calling them).
edit: I just checked my bank account and I no longer have a pending payment from Google. huzzah!
Biohazard0289 said:
At this point i'm annoyed and offended with the whole Google experience.
Click to expand...
Click to collapse
Yep. It's truly dreadful. Did Samsung indicate how long it would take for the repairs to be carried out? Are they covering the shipping costs too?
boominski said:
Yep. It's truly dreadful. Did Samsung indicate how long it would take for the repairs to be carried out? Are they covering the shipping costs too?
Click to expand...
Click to collapse
They said 1-2 weeks before the device is at my door. They emailed the shipping label to me also. I included a small note with a list of device issues, just in case.
Dropped it off this morning, I'll report back with return time frame and what condition I get it back in.
To Samsung's credit, once I found someone who was knowledgeable it's been pretty smooth, we'll see what happens. Has anyone else done a warranty service for this device yet?
Sent from my HTC One S using Tapatalk 2
Update: Received by Samsung on Thursday, spoke with someone at the repair center who said she is going to try to have it on its way back by Tuesday morning. Verified screen would be replaced and tested prior to return.
Sent from my HTC One S using Tapatalk 2
Does this apply to the UK......
Please please let me know how this goes! I've yet to get a good one by Google but my original is the best of the lot. Everything other than the wonky notification light and screen are perfect and i don't want a worse one at the expense of the screen. If they just put a good panel in there it would totally be worth sending in for warranty work!
Sent from my Nexus 4 using xda premium
Jayrod1980 said:
Please please let me know how this goes! I've yet to get a good one by Google but my original is the best of the lot. Everything other than the wonky notification light and screen are perfect and i don't want a worse one at the expense of the screen. If they just put a good panel in there it would totally be worth sending in for warranty work!
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Sure, I have every intention of keeping this thread updated when I know something. As far as i'm aware and from what the employees at Samsung Support/Samsung Repair Center have said, this is one of the first (if not the first) warranty service requests processed for this device.
We'll see how it goes..
All of Samsung's standard service and support services apply. It's on their site as the GT-P8110.
http://www.samsung.com/us/support/owners/product/GT-P8110HAEXAR
Waiting with baited breath on the return of your device man. Tomorrow is Tuesday... hopefully they send you some kind of tracking tomorrow so you know it's back for sure. Would be sad if they put the new panel in, fired it up, actually looked at it, found that they have a real problem with the screen tech they put in this thing and had to go through a few to get a good one! I'm more afraid that they just check to see if you have one that powers up, take a 2 second look at it and send it back. I would honestly live with very minor light bleed at 80-100% brightness and NO DIMMING BAND. The band is what is distracting to look at. I honestly cannot see my light bleed anymore, even when I look for it. It is only one spot, and only visible (barely) when I first power up at max brightness. It's that awful half inch dimming that runs the entire camera side of the device... the LONNNNG edge.
I regret that I did not take a before picture, but I'll know if it's repaired. I hope it is flawless, but it's not something I'm expecting. No update today, hopefully some news tomorrow.
Sent from my HTC One S using Tapatalk 2
Well whatever their resolution... It will let me know the limitations of what they can repair. If my replacement sucks badly... Ill send that one back as well. If your repair nets you a near perfect repair then Ill just send the original in to them. As I've stated many times before, minimal light bleed under extreme conditions is OK for me... The dimming is not.
Sent from my Nexus 4 using xda premium
Jayrod1980 said:
... minimal light bleed under extreme conditions is OK for me... The dimming is not.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I completely agree. I don't really expect to have a flawless unit in terms of light bleed, but I'll admit that I am disappointed with the amount of bleed on some of the units we've seen.
Update on Samsung: According to the tracking system, the tech replaced the LCD panel and QC'd it, then two other individuals also signed off that it passes their QC. I plan to call today to see if anything else is being done, or if they plan to ship it soon. With the upcoming holiday, UPS may take require some extra time to get it here.
Sent from my HTC One S using Tapatalk 2
thank you for posting this question ...i tried the answer on the reply n3 but he doesn't work with me plz help me
Tracking number for shipment recieved. The email had some comments from a technician:
LCD dim/blank, SEG. lines/discoloration
RESOLUTION: LCD REPLACED, PRODUCT SHELL SECURED
I'm a little curious about the last line, what exactly would they have done to secure the shell?
Sent from my Galaxy Note II
Biohazard0289 said:
Tracking number for shipment recieved. The email had some comments from a technician:
LCD dim/blank, SEG. lines/discoloration
RESOLUTION: LCD REPLACED, PRODUCT SHELL SECURED
I'm a little curious about the last line, what exactly would they have done to secure the shell?
Sent from my Galaxy Note II
Click to expand...
Click to collapse
On one I returned the back cover had somehow become misaligned near the top where the snap on cover piece is, causing it to pop out occasionally.
Wonder if it might be something similar.
When is it scheduled to be received? Please post photos and detailed yadda yadda. when you get it back. My RMA replacement strived today. After work ilk know whether I need to go your route.
Sent from my Nexus 10 using xda premium
When is it scheduled to be received? Please post photos and detailed yadda yadda. when you get it back. My RMA replacement strived today. After work ilk know whether I need to go your route.<br />
<br />
Sent from my Nexus 10 using xda premium
Click to expand...
Click to collapse
It's scheduled to arrive Dec. 24th, hopefully that'll be a worthy Christmas present.
I'll make sure to include everything (good or bad) as soon as possible.
Sent from my Galaxy Note II
The start of the serial number indicates the year (12=C) and month (11=B) that the device was manufactured.
I am trying to find out if batches later than R32CB are being shipped and when the next batch will start shipping, hopefully the new batches will have the light bleed problem fixed.
I am curious about this...
Both my original and replacement (both went back) started with: R32CB
May be a dumb question but how did you figure this out?
Same here and I just received mine from Walmart yesterday. R32CB
Sent from my Nexus 10 using xda premium
I emailed asking whether my 3rd replacement would be from a different batch (got mine from play store UK, R32CB) and if not when were they expecting a new batch but all they could tell me was they were getting new stock in mid-January so its looks like light bleed will be a problem for another month :/
Sent from my Nexus 10 using xda app-developers app
I received my Nexus 10 today, the S/N starts with R32CC. It's a Christmas present, so I haven't really had a chance to do anything other than power it up quickly and see if it's OK. It does seem to have some light bleed, though very minor and hardly noticeable. I didn't get mine from Google directly though, but from an eBay seller (not sure if I can post his name here?).
Ca here with very minimal bleed. I don't think Google gives a ****.
suzook said:
Ca here with very minimal bleed. I don't think Google gives a ****.
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Even the iPad has very minimal light bleed. If it's not a lot then it's not a big deal
Sent from my SPH-D710 using xda app-developers app
This thread is not for you,if you already have a good one.
This is for who love this tablet and are trying hard to find a good one...
Most of us here,has went through 2 or 3 tablet and still has LIGHT BLEED,DEAD PIXEL and YELLOWISH COLOR etc....
Just went to my local Staples and bought 4 unit,not open yet ,already return 3 device to GOOGLE base on the same problem.
Hope the one from staple will be the GOOD ONE...
If the 4 tablet is not good, i am still going to pursue the hunt for a good one...
dmoney94 said:
This thread is not for you,if you already have a good one.
This is for who love this tablet and are trying hard to find a good one...
Most of us here,has went through 2 or 3 tablet and still has LIGHT BLEED,DEAD PIXEL and YELLOWISH COLOR etc....
Just went to my local Staples and bought 4 unit,not open yet ,already return 3 device to GOOGLE base on the same problem.
Hope the one from staple will be the GOOD ONE...
If the 4 tablet is not good, i am still going to pursue the hunt for a good one...
Click to expand...
Click to collapse
Why not send it to Samsung and have them repair it instead going through all buying/return process?
sovereignty68 said:
Why not send it to Samsung and have them repair it instead going through all buying/return process?
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One guy has a thread up stating that when he sent it in to Samsung they managed to reduce the light bleed, but in his photos it is still visible at 0 percent brightness.
I must have gotten a good one on the first try
Sent from my Nexus 10 using XDA Premium HD app
I feel lucky that I only have a dark shading near my camera and some weird buzzing coming from the back lol.... Tablet hasn't reset on me yet!
Waiting 3 to 5 business day for Samsung to call me back with the service request. I bought it at Walmart, and no other Walmart near me has had it in stock since I bought it. If they have it in stock before Samsung calls me back, I may try exchanging it there instead. But I'm going to demand Samsung checks the replacement screen and checks again!
You can also wait until the second batch comes out and return it to Google then.
Sent from my Nexus 10 using xda app-developers app
ClashOfTheNexi said:
You can also wait until the second batch comes out and return it to Google then.
Sent from my Nexus 10 using xda app-developers app
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Click to collapse
Just called Google and their going to cross-ship a unit to me, at least that's how it sounded like. Needs a credit card and everything which is fine for me
I personally prefer this over anything else as I can inspect my replacement unit and it ensures I get a completely different unit.