I just got my new DNA yesterday for a whopping $1.00 through my workplace, and a few hours after activating I started getting completely random hard reboots. The screen would lock up, go black, and commence restarting on its own. These became increasingly frequent but are still hard to reproduce and are frequent but random. No rhyme or reason. I did multiple factory resets, have unlocked the boot loader, flashed a new Rom, and am going to try an aftermarket kernel, but so far nothing has fixed it. They're still persistent and irritating, making the phone nearly unusable as a daily driver. Im more than likely going to have to exchange the phone, but does anyone have a clue what could be causing this? I'm so far beyond disappointed. I love the phone but this is unacceptable. If I can fix this without having to wait another half a week or more to get a replacement I would be more than happy to.
Sent from my HTC6435LVW using xda app-developers app
And to elaborate on my issue, when it freezes up, tgeres typically white flickering "tears" on the screen before it reboots. Whatever is currently on the phone freezes there and then it looks like tearing artifacts in the screen start to show up in a few spots before it reboots. I'm completely lost here.
Also, flashing a new kernel didn't help st all, so I'm out of options.
Sent from my HTC6435LVW using xda app-developers app
My phone is completely stock and some apps can lock up the device and cause a reboot. I can replicate it everytime. Walmart app is the worst one, evrrytime I set the store and return to the main screen, boom! It is exactly what you describe, looks like a jarbled mess or random tears.
Sent from my HTC6435LVW using xda app-developers app
Sounds like a problem with the phone. I don't think the stock ROM on the DNA suffers from random reboots. I would just exchange it.
That said, my wife's DNA (although not mine) did reboot a couple of times in over a month. She has all sorts of funky live wallpapers and other stuff running though.
Sent from my HTC6435LVW using Tapatalk 2
Unfortunately mine isn't simply app related. I put in an order for a replacement device so hopefully that will take care of it. It's gotten progressively worse over time and it was to the point that it would lock up on reboot instantly and would start running incredibly hot while frozen up. I'm positive there's a serious hardware defect in mine at this point. Hopefully the replacement fixes all this.
Related
Have a new rooted Atrix and just experienced a random reboot while making a call. Anyone else had this happen yet?
nope have had mine since yesterday at 2:00 pm no issue with reboots
none here!
I was driving yesterday and put the phone down, screen on in the browser or something. Looked down a few minutes later and it was at the AT&T splash screen like it was rebooted. I am rooted but nothing really special was installed at the time.
Ya, I've been getting these as well. It happens most often when I'm charging my phone. I've heard people saying other cords don't work as well but I was using the charger that came with the phone, just plugged into my computer.
Me too
twice in the last three days. Also, my N1 charger freaks this phone out.
I have a stock phone and this happens to me frequently, while my wife has also a stock phone and it hasn't happened to her once. I'm going to exchange the unit tomorrow.
Happened to me once. If it happens again I think im gonna exchange mine.
Sent from my MB860 using XDA App
It's happened to me a few more times, both when I'm charging and when I'm not, but it definitely happens more often when charging.
2 reboots due to the wifi preference crashing and one random music player app crash
It's very strange. This was happening when I first got the phone. Seems to happen more when it was below 50% battery and being charged via my laptops USB. I wonder if this is the rumored power issues the phone was having that was mentioned on Engadget before its release.
After a factory reset though, I have not had the problem again.
-James
I had a problem where the phone was doing random reboots a few times a day which was very annoying.
I swapped the phone today at the AT&T store as they got a new batch and so far so good.
Rooted with all my apps installed - so far - no reboots.
Keeping my fingers crossed.
I got another reboot today while using Google Maps. So thats 1 random reboot a day for two days.
No problems here.
Sent from my MB860 using XDA App
Funny, I had a random reboot today. Is this what we get as early adoptors of a dual core phone ?
UPDATE my phone shut off by itself over night.gonna get a new or switch to verizon. This is ridiculous
Sent from my MB860 using XDA App
It just happened on my device. I was scared first, now I know I am not alone.
Sent from my MB860 using XDA App
Mine rebooted again twice today while connected to the car dock using google nav. Gonna head back to the ATT store and get a new one tommorow morning.
Update: left my phone off the charger last night for the first time at around 80% and woke up to a dead phone. This and the reboots mean im going to exchange it as soon as the att store opens. Hopefully i'll get a normal one this time.
Sent from my MB860 using XDA App
Returned my phone that was rebooting nonstop. The new one is working much better.
My phone has a 90% chance of reboot whenever I am connected via bluetooth and streaming audio. It is driving me crazy.
Alright, so this phone is becoming extremely frustrating.
The very first day i got the rezound I had it for literally five hours right from the store and I figured i would restart it to freshen things up after messing around with setting up my home screens.
Upon my phone turning back on, it booted up to the lockscreen... froze... turned itself on and then restarted itself and it LOOPS... it does NOT get past this point it bootloops the process
So I pulled the battery a few times, then did a factory reset in hboot and the problem fixed itself, so I gave it the benefit of the doubt and thought maybe it was just a fluke so i reset everything back up... now three days later... I restarted the phone... upon turning it back on... SAME THING... BOOTLOOPING for no reason
I have never tried to temp root my phone or do anything whatsoever. This is a 100% legit phone but its becoming extremely annoying. Im returning this thing to VZW tonight and exchanging it for another one but im torn between exchanging it for a different rezound or just straight up returning it and waiting for the nexus december 8th to come out.
There have been ALOT of reported problems with this phone from my bootlooping... dead pixels... horrible battery life... etc
Dont reboot it anymore. There is an app in the market called fast reboot.when you need to freshen the phone just push the icon and it wiill get all the free memory in about 10-15 seconds.
Sent from my Galaxy Tab 10.1
im supose to be locked into a phone for the next 2 years that i cant reboot because it bootloops?
I have seen several people with boot-looping issues.
I'm not one of them and I don't think it is rampant with this phone. As for dead pixels and horrible battery life - those issues are even fewer and far between.
I wouldn't say there have been ALOT; probably a normal percentage of definite defective units mixed with people being unfamiliar with "how things work" on a phone like this.
..... my $.02
yeah im returning it at VZW tonight for a new unit... if the second one has any issues at all that have been described on this forum so sorry i gave them two chances... returning and waiting for nexus
You also gotta realize your hearing about a ton of issues with the phone, because only people with issues are posting about it. The other 90% that dont have issues arent posting.
Anytime a new phone comes out about 10% of them are duds with the same problems you are describing. When the nexus comes out their forum will be full of threads about problems with that phone. Read thru the android forums and no matter what the phone, you will see complaints about the phone. i have been reading them for years.
Sent from my Galaxy Tab 10.1
I had the phone for about 7 hours three have been fighting loops. My temporary solution is to disable LTE and put my standard size battery in the device ? I don't know why, but I have a hunch that my specific device may be verry sensitive to heat issues.
I called Verizon and they show the boot cycling a known issue and that it was submitted to HTC.
The phone does not seem overly hot to Me so my hunch could be wrong
Sent from my ADR6425LVW using Tapatalk
Well my first Rez was a dud. It got as hot as 130F at one point! Returned it, now this second one will boot to a certain point then bootlop!! My evo never did this ****!!
Sent from my SCH-I510 using XDA App
Ok here's what I did. I shut down, removed the 4G sim and rebooted. It fully booted with no cell service of course. I went into the LTE switch and set it to CDMA auto. I shut down, re-inserted sim, booted up and it's working. Not sure if all that was necessary, but that's what I did...
Sent from my ADR6425LVW using Tapatalk
Ok phone getting better but loops still persist.I am giving up and getting a replacement in the am. BTW. THE tmo vibrant with stock headsets and voodoo sound 10 blows the beats gimmicks away.
Sent from my ADR6425LVW using Tapatalk
Bootloops = Heat
In my experience, Bootloops are a result of heat. The phone heats up (or the radio heats up), the phone reboots on the thermal warning, but the bootup time is not nearly long enough to cool down a phone that hot, so once the OS (or kernel) loads to the point where it starts checking for thermals, it sees a heat issue, and reboots.
I have this on my DInc which I was hoping to replace with a Rezound because of these bootloops, but of course I am going to have sit and see if this subsides (or what the Nexus people say) because ...
... you are right, you do NOT want a phone for 2 years which bootloops when you use it for 15 minutes. It is hell.
What is causing all the heat on your phone ??
Sent from my HTC
LTE 4G Rezound
deleted
I asked and called Verizon again. I found someone with a little more info.
it seems that an above average amount of devices where sent out with a corrupted OS.
The corrupt Rom is having issues with its signal acquisition and causing issues.
its heating up from consistently trying to cycle thru signal acquisition etc etc.
I kinda believe they have nailed the issue- as we booted up the device with no back cover on,and bam!- a perfect phone that functions without the reboots ( Obviously no signal),but it works.
I have a replacement coming Tuesday.
Hmmm i think mine has something like that. BUT i dont do it so much.
Had the same issue with mine last night. Removed Sim disabled all network services and replaced Sim and it worked when I enabled networks again. Mine has been set to cdma only also. I think it might be an issue when authenticating with Verizon that somehow crashes the phone.
chkn said:
I asked and called Verizon again. I found someone with a little more info.
it seems that an above average amount of devices where sent out with a corrupted OS.
The corrupt Rom is having issues with its signal acquisition and causing issues.
its heating up from consistently trying to cycle thru signal acquisition etc etc.
I kinda believe they have nailed the issue- as we booted up the device with no back cover on,and bam!- a perfect phone that functions without the reboots ( Obviously no signal),but it works.
I have a replacement coming Tuesday.
Click to expand...
Click to collapse
Let's hope that is the problem since I haven't had it and would hate to see it be a hardware problem. That is something that can be fixed with an update. I think phones are getting to thin for their own good. Cases problem don't help either.
For what it is worth, my phone is charging, streaming music, and I'm on the internet with auto brightness on. The temp is reading 100F. When I first got it, I was trying to kill the battery so I streamed Netflix over 4g and it got warm but never rebooted. Hope they figure this out for y'all.
Sent from my ADR6425LVW using Tapatalk
I got stuck bootlooping related to the fb chat widget. As soon as it would load, sense would restart and after 10-20 the phone started rebooting.
Non stop. I got it to boot with battery cover off (no reception).
Cover on, it would restart as soon as the lock screen was up.
Battery pull, no help.
So I did a battery pull, guessed volume down +power and choose factory reset.
No fb chat widget and no issues so far
Sent from my ADR6425LVW using XDA App
struggling radio = heat = reboot = still hot = reboot ...
Same as I currently have on my incredible.
They may be able to do something in software, but it is really hardware. the radio struggling to get a signal is not a software issue.
Sent from my ADR6300 using XDA App
This is my second Rezound (I got this as a replacement from Verizon). Everything has been working fine for the past 2 months, but recently the screen won't turn on at random times. The screen seems to get stuck in the off mode and I have to do a battery pull to get it on again. Everything else is working when this happens, like I can hear people calling and hear emails coming in, but I can't do much without the screen! I noticed that it happens often when I'm in phone calls... the proximity sensor won't work after the first time I hold it to my head, the screen just goes off and then stays off. Sometimes (rarely) the screen will turn on when I press the power button, but then turn off as soon as the screen is touched (which makes me want to break the phone).
I hope this makes sense. Any ideas from anyone or I am on to my third replacement phone? Will they even replace my phone again? I bought it back in December.
They will replace it again, and it does sound like a hardware issue.
Sounds like you need a replacement
-- Sent from my TouchPad using Communities
happened on my incredible on a few custom roms, and then it happened on my rezound stock not rooted too. it's an HTC issue, probably.
had the exact same problem on my rezound. busted proximity sensor. Verizon replaced it with no hassles.
Thanks for all the input so far people! I'll be getting in touch with Verizon.
I got my new replacement Rezound today and now have a new problem where the phone will not allow data connections. I finally got Verizon to let me switch to a different phone. This will be my first non HTC phone since 2004, starting with the i-mate JAM. I am so glad to be done with the Rezound finally.
damn sounds like u have bad luck with thus phone
Sent from my ADR6425LVW using xda premium
I was having this problem consistently too with both GB and ICS when I was using custom kernels. So far, only the 2 most recent 3.0 ICS leak kernels have stabilized the problem to the point where I haven't had a reboot or freeze in a couple weeks.
I plugged my phone in the car charger earlier and noted I had 49% battery left. I drove an hour and when I took the phone off the charger it was turned off. I'm not rooted or anything. This is my first Android phone. Would Android be considered less stable than ios?(which is what I've used for years)
Sent from my LG-E970 using Tapatalk 2
Mine did the same! But it only happened once for me
Sent from my GT-N7105 using xda app-developers app
Happens To Me A Few Times A Week.
MNDZA said:
I plugged my phone in the car charger earlier and noted I had 49% battery left. I drove an hour and when I took the phone off the charger it was turned off. I'm not rooted or anything. This is my first Android phone. Would Android be considered less stable than ios?(which is what I've used for years)
Sent from my LG-E970 using Tapatalk 2
Click to expand...
Click to collapse
That same problems happens to me when i unplug it or even just wake it up from sleep. It doesnt do it too often like it did when i first got it but im sure it will be fixed with a software update. All you gotta do is restart the phone hold down the power and down button ( on the volume rocker)
Just happened again. Plugged in car charger and it powered down. WTF is this?
Sent from my LG-E970 using Tapatalk 2
I used to have a samsung captivate that did the same thing, generally it is a thing you just have to deal with! It sucks, I know but sorry!
Galaxy S3
kindle fire running cw9
iPod touch 4 6.0.1 jailbroke
I turned it back on, kept driving, and then it turned off again. This is ridiculous. It never did this before.
Sent from my LG-E970 using Tapatalk 2
I've had mine for three weeks and done all kinds of hackerization to it and have never seen this issue. Defective device, swap it out.
Sent from my LG-E970 using xda premium
I think the problem may be with the app HD Widgets. I installed it last night and the problem started today. According to one review I read, it was causing some guy to have random reboots. The developer responded that it is a bug in Android OS, BUT they released a fix in today's update anyway. Hopefully it is fixed now.
Sent from my LG-E970 using Tapatalk 2
I've had it happen twice to me. I got the feeling it was a software conflict type issue.
Sent from my LG-E970
I think it is hd widget too. I had that on my nexus 7 and it randomly shut off. I deleted it and it hasn't happened again.
Sent from my LG-E970 using Tapatalk
I won't pretend to know what the actual problem is but I'm assuming it's software related, but this thing does strange things when connected to a car charger.
Same thing happened to me twice while it was sitting in my pocket.
Pulled it out and it was off. It would not turn back on unless I held the down volume button and power button. My phone is completely stock and I do not have HD widgets.
Twice for me. I'm rooted and unlocked.
Sent from my LG-E970 using xda premium
I'm on The Base .7.1 and i've had my phone reboot on it's own a few times (on .5 and .7 it did this as well). it doesn't seem to matter what I'm doing...i can be taking a phone call or answering a text, it can be sitting in my pocket or playing chess.
the only thing that is constant is that AFTER the reboot, some application or other has updated itself via Google Play. perhaps there is some conflict occurring when application updates are presented to the Google Play app? could just be coincidence, but it has self-rebooted many times now and every time it comes back up there is a newly applied update to some installed application.
Had a Samsung Captivate that did that, called "sleep death" and was frequent. ATT swapped it out saying there was a bad batch and it never happened again.
My LGOG did it once the other night; well it did a full reboot by itself. If it becomes an issue I'll take it up w/ ATT again.
Had it happen twice in the past 2 days just in my pocket. Starting to get a bit frustrated with this phone.
Had this happen to me at least twice. Funny thing is the phone died in the same general geographic area each time.
Both times I had over 65 or 75% battery left and I was driving a few hundred miles across areas with bad cell reception. on the way back from my trip I actually chanced to look at the phone because I half expected it to be off due to having experienced the unintended power down before. Phone was NOT plugged into a charger. In the past, driving through these areas would put certain phones into power saving mode where cell function shuts down or phone. I think it's related to driving without reception or just no reception.
Normally I can leave this phone sitting and it stays on and wakes up without a fight.
Called AT&T, they are trying to run me through the whole hard reset/phone swap process.
Wanting something a bit stronger, I got LG's number. They said I was the first person to report the issue.
Both companies suggested turning the device off and charging to 100%, although they were both general suggestions (still, I hadn't tried that). The LG tech actually suggested that I take the battery out and... Well I didn't let that go any further.
LG said I could send my device to them instead of AT&T, if I wanted. They don't presend phones so you'll be SOL for "5-7 days" but I feel better that they would actually look at it instead of just throwing it in a "refurb" pile when the screen turns on.
Anyway, call them! Press 1 for English, 1 for Mobiles, I got an answer in 3 seconds. At least help put this on their radar. 800-793-8896.
of those of us who are experiencing random reboots...
are you rooted/unlocked?
are you on the Stock ROM or on The Base?
if The Base, which version? .5 or .73
i am rooted/unlocked running .73
DraginMagik said:
of those of us who are experiencing random reboots...
are you rooted/unlocked?
are you on the Stock ROM or on The Base?
if The Base, which version? .5 or .73
i am rooted/unlocked running .73
Click to expand...
Click to collapse
Stock.
It started happening a couple days ago, but I haven't installed anything new, but maybe a few apps may have autoupdated. Anyways last time it happened was about a minute ago so I figured I should probably try and figure out what's going on. I sat down and launched a game. As it was loading my phone shut off. I turned it back on and put a song on and loaded same game again. I started to play and then it shut off again. Earlier today I was listening to music and was started a different game and it shut off. I turned it back on and relaunched the same game while listening to music and it was fine for hours. Any idea what it could be? My battery is also well over 60% so it's not anything to do with low battery.
Thanks.
i recently have this problem, some say that was stock battery problem or the phone is bad reading the battery status and shutdow, i am from Nicaragua and here is hard to find a stock OEM battery so, i try do a fix permission in recovery and the problem was solved , but most users solved the problem by changing its battery
good luck
This problem has come back again and has been increasingly getting annoying. It will now shut off multiple times a day randomly. For example I'll check the time on my phone and it will shut off. I turn it back on and as soon as I unlock the screen it shuts off. After it does this a few times it will work. I would then open facebook or something and be scrolling down and it will just shut off again. I'm running default ics rooted and unlocked. Never had issues before and nothing has really been added. I've disabled a couple things such as advanced task killer and single cpu thing with the hopes that it would help, but it hasn't.
Any idea?
Thanks.
Bump. Anyone?
Welcome to the amaze. Mine started doing it again. Changing to non OEM battery helped for a while but it's back. I'll never touch a ****ing HTC phone again until the day I die and I've only ever used HTC.
Sent from my HTC_Amaze_4G using xda app-developers app
Konowl said:
Welcome to the amaze. Mine started doing it again. Changing to non OEM battery helped for a while but it's back. I'll never touch a ****ing HTC phone again until the day I die and I've only ever used HTC.
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
Yeah I'm thinking the same. It is so annoying trying to send texts when it would shut down for no damn reason. I am hoping it's an app that is causing the phone to crash, but I haven't installed any recently. I got a new battery a couple months back but I wasn't having the problem then. This battery should be a few months old so I don't expect it to be the problem.
Love HTC. (even though I'm considering am s4 simply for a change of flavor) but HTC cannot make a good battery. They underestimate by a lot.
Sent from my Amaze 4G using xda app-developers app