[Q] Huawei Ascend Q Root - Android Q&A, Help & Troubleshooting

Okay, So I've been looking since August for a rooting tutorial for this phone and I've had zero luck.
I've attempted nearly every simple method of rooting (Gingerbreak, Superoneclick, etc) and all to no avail.
My phone has been in debugging mode and I do have the drivers installed (courtesy of the Huawei's website) so I'm not sure where to go from here.
I've learned that holding down the Power Button and the Volume Up button boots the phone into Recovery mode but I'm not sure if that's helpful or what to do with it. I considered attempting to use Odin but I can't find out how to get my phone into Download Mode (if it even has it).
If anyone could guide me of where to go or what to try, that would be greatly appreciated. I'll answer any questions that you need.
It's running 2.3.6 gingerbread, and the cell provider is Cricket, if anyone needed to know.
Huawei doesn't have the phone listed in phones that need the bootloader unlocked.
I've also found one tutorial, but it doesn't work, I keep getting permission denied on "adb push root/flash_image /data/local/", and it also uses Z4 and from what I've read, Z4 doesn't work on devices past 2.2, I could be wrong though.
Please help me, I'm a tad desperate.

Did you figure this out? ....or somebody did? Thanks.

Related

[Q] LG Enlighten (Verizon Wireless) Root

I have an LG Enlighten (Verizon Wireless), not an LG Optimus Slider (Virgin Mobile), running Android 2.3.4 (Gingerbread). I am in desperate need of a root solution. I have searched the online forums to no avail. I have put the phone up for sale for fear that this device may never be rooted. I am calling on XDA Developers to produce a working root before I ultimately rid myself of this thing. To add, I tried running Android SDK (adb). No go. The instructions threw me even after trying them repeatedly on several different occasions. It could be that my laptop
has no internet access, but I'm not entirely sure.
I really enjoy this phone and have customized it to the point of
exhaustion. All I'm waiting for now is ROOT! Please help ASAP...
Have you attempted to root it? Have you tried Superoneclick, z4root, and/or Gingerbreak?
Re: Have you tried to root it?
Yes, I have. Unfortunately, with no success. Results are as follows:
Z4Root - The end result is my phone takes me back to the previous screen (internet, home, games, music, etc.). It begins the rooting process... acquiring shell root. Then it just sticks for approximately 30 seconds and then closes. I have repeated the process on several occasions in the event that something unusual happened the first time around. But the result is always the same.
Gingerbreak - This app just ultimately hangs, endlessly. Approximately two hours worth before I just quit in frustration. But all online forums claim it should take no more than 15 minutes tops. I should also note that I read Z4Root and Gingerbreak will not work on rooting Android 2.3.4 due to the patching of an exploit. However, I did not update my phone to this firmware. It came preinstalled. And I have not found a procedure for downgrading (sbf'ing) an LG Enlighten.
SuperOneClick - This is the one I'm currently trying still. I can't recall the website, but in addition to SOC, it also requires the use of adb from Android SDK. The problem I'm coming across is the laptop I'm using to perform this action is without internet access (which I've tried feverishly to restore to no avail). And I'm thinking this is what the issue may be, but I'm not entirely sure. The only access I have to the internet currently is on my phone. However, I make a weekly trip to the college library (no restrictions on installing, downloading, etc.). So maybe I can try something there.
For the past month, I've been doing extensive research online trying to find any and all information in regards to resolving this matter. A few sites have blamed Verizon for crippling their Android devices from performing certain functions. For instance, this particular device has no "boot into recovery mode" (which I confirmed with a Verizon tech support person). Had it, I easily could've updated with the .zip file from my SD card (which I've now deleted since it's rendered useless).
I did read today that the next version of SuperOneClick v2.3 (to come out at a later date) will include the option for the forced inclusion of adb debugging/android files which could be the solution to my problems. Possibly.
I apologize if this reply post seems a little long-winded. But I wanted to provide you with all the information I have available in order to better recieve instruction as how to proceed forward. I will continue to try the SuperOneClick in hopes that I will acquire root. But if not, I will rely on the expertise of those in the XDA community.
Thanks,
Centim6
Rooting LG Enlighten
Ok. I found the solution. There is a video on youtube which shows you how to do it. And it works. I now have a rooted device! Finally. Thank you for your assistance.
centim said:
Ok. I found the solution. There is a video on youtube which shows you how to do it. And it works. I now have a rooted device! Finally. Thank you for your assistance.
Click to expand...
Click to collapse
Hi, I too have an LG Enlighten from Verizon wireless. I was just wondering how your root process went? Did the phone work well afterwards? Also do you by any chance have a link to or at least remember the name of the video you watched which helped you to get your phone rooted.
thanks in advance, Angel
centim said:
Ok. I found the solution. There is a video on youtube which shows you how to do it. And it works. I now have a rooted device! Finally. Thank you for your assistance.
Click to expand...
Click to collapse
Can you link to the video?
Sparky42 said:
Can you link to the video?
Click to expand...
Click to collapse
seeing as there is no link, I would say no.
secondly, the video posted and my own research indicates that root was possible only if it was v. 2.3.3. There isn't anything available for 2.3.4.
I have rooted my LG Enlighten which was on Gingerbread 2.3.4. I made a tutorial over at phandroids forums since xda does not let me post links to outside sources. Just google Lg Enlighten root and you will find it in the first or second link. Enjoy.
PS: If you do not believe me I made a video of my phone rooted on youtube. My user name there is the same as xda and I posted pictures at the end of my tutorial. Gingerbread 2.3.4 is fully exploitable on the LG Enlighten.
fsdfgasgfisd said:
I have rooted my LG Enlighten which was on Gingerbread 2.3.4. I made a tutorial over at phandroids forums since xda does not let me post links to outside sources. Just google Lg Enlighten root and you will find it in the first or second link. Enjoy.
PS: If you do not believe me I made a video of my phone rooted on youtube. My user name there is the same as xda and I posted pictures at the end of my tutorial. Gingerbread 2.3.4 is fully exploitable on the LG Enlighten.
Click to expand...
Click to collapse
I think it would a great idea to include which firmware you used this on. I kbow for a fact that it fails on v4 and v5.
And its not that I don't believe you (I do btw) its just the lack of specifics are going to excite someone and they'll leave you a nasty message cause they thought it would work. So, just a heads up:
Android version:
Firmware version:
Sent from my LG-VS700 using xda premium
I can confirm that the new VS700ZV5 update crippled the ability of this phone to root. I just tried the gingebreak and it didnt work. Any way around this?
Same here, android 2.3.4; firmware VS700ZV5.
I haven't been able to get root to work with SoC....
Any chance someone will figure a way around this update?
please reply to root on you tube PLEASE!
centim said:
Ok. I found the solution. There is a video on youtube which shows you how to do it. And it works. I now have a rooted device! Finally. Thank you for your assistance.
Click to expand...
Click to collapse
Extremely frustrated and hoping you will share this link. I to have tried everything to root my Enlighten to no avail and would appreciate your help more than I can explain! Please! Thank you and congats!
I had my phone rooted, then verizon put out an update, and now I can't root it. I think we're screwed until sombody figures out a new method.
Model: LGVS700
Firmware: VS700ZV5
im not sure if this will help but here, i found this claiming to be able to root the phone.
First, you need the file hboot_2.xx_soff-V8.9.zip, download it.
Unzip it into c:evoroot on your pc.
Second, put your LG Enlighten into development mode by
going to Settings->Applications->Development and turn USB
debugging on.
Third, connect your LG Enlighten to your computer and set
your USB to Just charge.
Fourth, if you get errors with drivers, install their HTC drivers.
(You can also install HTC Sync, but it is bulky!)
Fifth, open up a command prompt by typing cmd.
Sixth, type the following commands: (Or copy and paste,
easier!)
Code:
cd evoroot
adb push root/unrevoked-forever.zip /sdcard/
adb push root/mtd-eng.img /sdcard/
adb push pc36img/PC36IMG-ENG.zip /sdcard/PC36IMG.zip
adb push pc36img/PC36IMG-MR.zip /sdcard/PC36IMG-MR.zip
adb push root/flash_image /data/local/
adb -d install -r root/z4root.apk
Seventh, go to your phone and launch Z4Root app. Then select
temp root and wait until its done.
Eighth,go back to command prompt and type:
Code:
adb shell
su
If you get a pound(#) sign, that means you have temp root,
which just gives you temporary root so we can now install
permanent root.
ninth, go back to command prompt and type the following:
Code:
chmod 0755 /data/local/flash_image
./data/local/flash_image misc /sdcard/mtd-eng.img
sync
And reboot to bootloader mode by typing:
Code:
reboot bootloader
When bootloader mode starts up, it will look for PC36IMG.zip
and after about 3 minutes ask you if you want to install
PC36IMG.zip.
Say Yes by hitting the volume up button, it should now install
the new zip file, should take about 10 minutes. Go grabs some
coffee and come back.
Eleventh, reboot when its done by hitting the volume up
button.
It will reboot into the OS and we dont want that so takes the
battery out and puts it back in it. Then go back to the
bootloader by hitting the power button while holding down
the volume down button.
Choose Bootloader and wait until you get the triangle sign and
type:
Code:
adb push recovery /
adb shell busybox Cinstall /sbin
adb shell nohup /sbin/recovery
&
Go back to your LG Enlighten and you should see green
menus.
Choose install zip from sd card and choose unrevoked-
forever.zip
After that installs, Choose MS-USB
Go to your computer and delete PC36IMG.zip, then rename
PC36IMG-MR.zip to PC36IMG.zip.
Then power off your LG Enlighten, power back on by pressing
Power Button while holding down the Volume Down button,
this should get you back into bootloader mode.
Simply wait and when it asks to install the update, hit the
Volume Up button.
then reboot your LG Enlighten, your device should now be
rooted with Recovery menu then you can flash new ROMs for
LG Enlighten.
LG Enlighten root
I have lg enlighten running 2.3.4 and it is rooted with super user and rom toolbox working. I used POOT.APK which can be found on google. It worked well and everything went smooth. It is a simple and easy to use application. (You can use either SU or SSU)
any way to update it to ics? i have one

[Q] Note 2 won't power on after trying install cm 10.2

I'll start out that I'm new to android, been an avid blackberry user that just purchased my note 2. I followed the casual root application, and unlocked and rooted my device. I went to install cm 10.2 mod on my device after wiping the device in development mode and it failed. Now my device will not respond to either download mode or development mode. I'm kind of stuck and not sure how to approach the correct solution to get my device back up and running.
Any help would be very appreciated, Thanks in advanced!
Sorry I should of mentioned this in the above post, I did make sure that the cm mod I downloaded was for my specific device. Is it possible that maybe the root/unlock method failed and thats where I went wrong when installing the cm mod? I also get no response when the device is plugged into my pc. So its not being read by odin currrently
Since it appears I have hard bricked my device, not quite sure what steps I can do to recover. I get no power to the device in any situation, I've read online about riff jtag (sorry spelling), if anyone could point me in a direction it would be helpful. Thanks in advance.

No You Softbricked Phone :(

Hello! So after some research in the forum, and seeing that it can be "easy" to root your phone, even with a locked bootloader, I decided to look into doing this with my Verizon Galaxy Note II to get familiar with custom ROMs. I had been running on 4.1.2
Please redirect me to relevant forum information for DIY or feel free to contribute any help below. Also, feel free to shame me for not finding it myself, as I couldn't find it myself.
I used "NoYouVerizon-GalaxyNote2-Casual R515" to root my phone and about 5-10 seconds through the installation it errored out and showed "Disconnected". It stated that I needed the relevant drivers from Adam Outlet which I accepted to download, but I did not re-recognize my phone afterwards while in the download screen. But, since it error, I get the incompatible firmware yellow triangle of frustration. I can't seem to use any software such as Odin, most likely because my bootloader is still locked?, so I'm going to ask you experts for help while I research a way to get it out of this mode.
Edit: Also, I have the issue where Odin states "Can't open the serial(COM) port" which causes a failure. Attempted to flash root66_VZW_Stock_etc
Edit2: Was a Samsung Kies issue. Uninstalled and able to start root66 on Odin. Processing now
Edit3: Was able to wipe/reboot in recovery mode to get back to stock. Now I'm curious of why Casual had the error. Any suggestions from the error file uploaded?
Edit 4: I have my phone back up and working with root access. Though I'm unsure how I have root access without doing much to unlock the bootloader from verizon, I guess this works. Any commentary welcome.
Any help would sincerely, 100% be appreciated!

[Q] Root request: Alcatel Onetouch Pop Icon A564C

Hello,
Just purchased this phone and would like a root in order to expand its storage. It's a new offering from TracFone and is limited for on-phone storage. Other than that, it's a fairly decent phone considering it is a TF. I searched the forums and found other similar phones, but none matched this one. If someone would be willing to help, you would get a lot of thanks from TF users who bought this phone.
MiMtnBiker said:
Hello,
Just purchased this phone and would like a root in order to expand its storage. It's a new offering from TracFone and is limited for on-phone storage. Other than that, it's a fairly decent phone considering it is a TF. I searched the forums and found other similar phones, but none matched this one. If someone would be willing to help, you would get a lot of thanks from TF users who bought this phone.
Click to expand...
Click to collapse
If you have PC follow these:
Try to download "kingo android" in your pc
then connect your device to pc via USB cable
open kingo android and start
If you dont have a pc and you have recovery mode in your device follow these:
search this: root (your device name) .zip file
and if you are successful put that zip file on root folder(the folder you see when you open your built-in file manager)
switch your phone to recovery mode
volume up, volume down, and menu button are the controls
navigate it to "apply update"
then choose your the zip file
If you dont have a pc and dont have a recovery mode follow these:
download "framaroot" "rootmaster" all apk
Hope it helps
cedie said:
If you have PC follow these:
Try to download "kingo android" in your pc
then connect your device to pc via USB cable
open kingo android and start
If you dont have a pc and you have recovery mode in your device follow these:
search this: root (your device name) .zip file
and if you are successful put that zip file on root folder(the folder you see when you open your built-in file manager)
switch your phone to recovery mode
volume up, volume down, and menu button are the controls
navigate it to "apply update"
then choose your the zip file
If you dont have a pc and dont have a recovery mode follow these:
download "framaroot" "rootmaster" all apk
Hope it helps
Click to expand...
Click to collapse
Thank you for your suggestions. I have tried several of the one-click methods for root (Kingo, Genius, towelroot, framaroot, etc.). All of which have been unsuccessful. Obviously, there is no rom available for this phone. If anyone has any other info, I would really appreciate it.
Expand Memory
I got the same phone same problem while i didnt find a root for it i found out how to install to sd very useful
go to google and type in how to install apps to sd card no root then click on the link for instructables i cannot post link because im a new user worked for me
would really appreciate a root method if anyone has one the storage issue is really annoying -_-
I realize this is an older thread, but I have devised a fully working root strategy for the Alcatel A564C. If anyone is interested let me know. If there is any interest I'll start a root thread for this device.
MotoJunkie01 said:
I realize this is an older thread, but I have devised a fully working root strategy for the Alcatel A564C. If anyone is interested let me know. If there is any interest I'll start a root thread for this device.
Click to expand...
Click to collapse
Hi MotoJunkie01. I saw your post today, and I just got an Alcatel A564C from TracFone. I would be very interested in rooting this device, since the accessible internal memory is so small it makes it almost unusable. Please open a root thread for this device if you feel there is enough interest. Or, if you would be willing, just send me a PM with the instructions. I have been able to gain temporary root permissions on this device using KingRoot, but they go away with every reboot. Also, I have not found any way to unlock the bootloader. Any help would be greatly appreciated. Thanks!
jp2006 said:
Hi MotoJunkie01. I saw your post today, and I just got an Alcatel A564C from TracFone. I would be very interested in rooting this device, since the accessible internal memory is so small it makes it almost unusable. Please open a root thread for this device if you feel there is enough interest. Or, if you would be willing, just send me a PM with the instructions. I have been able to gain temporary root permissions on this device using KingRoot, but they go away with every reboot. Also, I have not found any way to unlock the bootloader. Any help would be greatly appreciated. Thanks!
Click to expand...
Click to collapse
I'll get a thread and a guide posted on rooting the A564C. I've had some PMs with interest as well. I'll post the link here once done.
MotoJunkie, fellow R.F. guy here, I have been browsing this site for well over a year and just signed up in fact this is my first post. I was following your information on the LG zone 3 as well. I own a brand new in the box A564C and just can't get it rooted. I too, tried different ways and actually was able to get temp root once with kingroot when the phone was really lagged out for some reason I had root until reboot. But now every version of kingroot that I run comes back with a network error which is strange and didn't used to happen. So please, let us know what you have found out. I am eager to hear back from you. And, thank you so very much for your willingness to share your knowledge.
Just checking back in, to see if any advancements or progress has been made. I'm excited about finally rooting this device and anxiously waiting.
MotoJunkie01 said:
I'll get a thread and a guide posted on rooting the A564C. I've had some PMs with interest as well. I'll post the link here once done.
Click to expand...
Click to collapse
I'm getting a thread started, as well as threads for other various devices. I know you're anxious, but please be mindful that XDA rules prohibit asking for ETAs and such. It's not that I particularly mind, I just don't want to see you sanctioned for rule violations by a moderator.
A couple of things, I I may....
First of all, aside from the rules (not that I'm saying that I don't respect them, I do but at the same time want you to know what I'm about to say is genuine and not out of fear of getting booted off the forum) I want to personally apologize if I came off as asking for an ETA or came off as rude or unappreciative in any way, shape or form. That was not my intent at all, and rather than PM you I wanted to publicly say that I am sorry for that and to let you know as I previously mentioned how much I enjoy reading your posts and am thankful for your willingness to share your knowledge. With that said I won't get off subject or topic again. I just felt that I needed you to know that I was just excited that someone had it figured out is all and I will pay closer attention on how I come across from now on. Take care.
JustinJay said:
A couple of things, I I may....
First of all, aside from the rules (not that I'm saying that I don't respect them, I do but at the same time want you to know what I'm about to say is genuine and not out of fear of getting booted off the forum) I want to personally apologize if I came off as asking for an ETA or came off as rude or unappreciative in any way, shape or form. That was not my intent at all, and rather than PM you I wanted to publicly say that I am sorry for that and to let you know as I previously mentioned how much I enjoy reading your posts and am thankful for your willingness to share your knowledge. With that said I won't get off subject or topic again. I just felt that I needed you to know that I was just excited that someone had it figured out is all and I will pay closer attention on how I come across from now on. Take care.
Click to expand...
Click to collapse
You're are both respectful and courteous, qualities that are coveted and always welcome here at XDA. I didn't take any offense to your questions but I appreciate your kind words. On an update for this device, I'll be posting a root thread early this week coming -- Tuesday or Wednesday most likely. I have threads for this and at least 4 more devices I'll be posting.
Thanks again for your kind words. By the way I'll be posting the link to my thread here, so check early in the week.
I certainly will...thanks for your reply, and can't wait! I will keep checking back periodically. Thanks again!!
Update: I'm experiencing a boot loop on my own device from trying to flash custom recovery. Trying to get this snag worked out and get the tutorial posted. Sorry for delay.
Hey,..noooo problem on this end...again, just grateful you're both willing to work through the issues and obstacles as they come your way (and if it's anything like that happens to me they sometimes seem to come out of no where, just about when I think my task is complete) but also appreciative that you're willing to share. I would like to start a new thread, not to pile on your list of people bugging you about things already, but need to find the right section. It is more of an R.F. type related question with regards to the modems in the phones and weather the modulation techniques and bands capable are software driven like a software defined radio or more hardware dependent. I know as far as bands go the frequency coverage would have to depend on hardware all the way from the local oscillator to the RX strip to the TX PA as far as gain and linearity, duplexors of some type, antenna (s) being resonant at the middle of the desired band (s) but as far as modulation techniques being more software controlled somehow? Anyways, stuff that I am very interested in but haven't found a section??
MotoJunkie01 said:
Update: I'm experiencing a boot loop on my own device from trying to flash custom recovery. Trying to get this snag worked out and get the tutorial posted. Sorry for delay.
Click to expand...
Click to collapse
MotoJunkie01 - I'm curious to know if this boot loop issue has resulted in you stopping work on rooting this device? Although I am still interested in obtaining root on this phone, I'm cool either way. I'm just posting to see if you think obtaining root and posting a tutorial is still in the cards?
Thanks again for your work on this. I really do appreciate it.
I'm sorry guys. Upon trying to flash the device with a stock fir!mware image to fix the boot loop, my device is now hard bricked. I can tell you, in order to root your device, use the latest KingRoot apk. This will give you temp root only, meaning root will not survive a reboot. So, to gain permanent root, install BusyBox (any version should suffice), then download SuperSU-Me Pro from the Play Store (paid app). This will eradicate the KingRoot root binaries from your device and replace them with the latest version of SuperSU. You will then have full root.
To root Alcatel One Touch Pop Icon A564C with KitKat 4.4.2 TracFone, download KingRoot for pc in English from this site. It rooted on the 2nd run.
On the xda-developers forum, find the following:
android/apps-games/one-click-root-tool-android-2-x-5-0-t3107461
RAWilson100 said:
To root Alcatel One Touch Pop Icon A564C with KitKat 4.4.2 TracFone, download KingRoot for pc in English from this site. It rooted on the 2nd run.
On the xda-developers forum, find the following:
android/apps-games/one-click-root-tool-android-2-x-5-0-t3107461
Click to expand...
Click to collapse
Hello.
I will thank you if this method would work on my phone, but I am unsure my root would be successful. I would appreciate the steps you took in order to root the A564C(such as time to root, USB debugging, etc.) and if you can post how your phone is doing since the root. I would be much thankful.

Hard bricked Motorola G7 - Need help

Hello everyone! I am in dire need of help.
So I recently decided to acquire a regular Motorola G7 because I had heard its battery is fantastic. This far, I have been loving it.
But silly me decided I wanted to explore OEM boot unlocking to eventually root the device. After successfully completing theses tasks, I installed the TWRP recovery. Sadly, something (must have) went wrong because when I tried to reboot, the phone went into hard brick. Completely unresponsive, holding both power and vol. down button for 2+ minutes did nothing. I basically have exhausted every Internet recommendations thus far and nothing has been fruitful.
I have been able to get the Qualcomm Port 9008 (COM3) to show up in device manager when I hold power and vol. down. Also, the program QPST also recognizes a phone in Sahara download mode (although I have no idea what it means nor what to do with that, if anything).
So here I am, asking for your help. I have read somewhere that a blankflash zip file could allow me to restore my phone but alas, I wasn't able to find any nor would I know what to do with it.
I would greatly appreciate any help.
Regards,
Afireblood.
Edit: I have managed to find a way to potentially salvage my bricked phone, using QIFL tool to flash a stock rom. However, to do so I need some files (which are proper to the Moto G7 - any other would not do). They are:
programmer (firehose?).mbn
rawprogram.xml
patch.xml
If anyone has any clue where I could find that (except everywhere on Google - it hasn't been helpful), I would very much appreciate it!
afireblood said:
Hello everyone! I am in dire need of help.
So I recently decided to acquire a regular Motorola G7 because I had heard its battery is fantastic. This far, I have been loving it.
But silly me decided I wanted to explore OEM boot unlocking to eventually root the device. After successfully completing theses tasks, I installed the TWRP recovery. Sadly, something (must have) went wrong because when I tried to reboot, the phone went into hard brick. Completely unresponsive, holding both power and vol. down button for 2+ minutes did nothing. I basically have exhausted every Internet recommendations thus far and nothing has been fruitful.
I have been able to get the Qualcomm Port 9008 (COM3) to show up in device manager when I hold power and vol. down. Also, the program QPST also recognizes a phone in Sahara download mode (although I have no idea what it means nor what to do with that, if anything).
So here I am, asking for your help. I have read somewhere that a blankflash zip file could allow me to restore my phone but alas, I wasn't able to find any nor would I know what to do with it.
I would greatly appreciate any help.
Regards,
Afireblood.
Edit: I have managed to find a way to potentially salvage my bricked phone, using QIFL tool to flash a stock rom. However, to do so I need some files (which are proper to the Moto G7 - any other would not do). They are:
programmer (firehose?).mbn
rawprogram.xml
patch.xml
If anyone has any clue where I could find that (except everywhere on Google - it hasn't been helpful), I would very much appreciate it!
Click to expand...
Click to collapse
Update: Now in search of the Moto G7 specific blankflash.zip
If anyone knows where I can find that I would really appreciate it!!
I am not familiar with the g7. (I own a G5+). I believe the G7 code name is "river". You can look at https://mirrors.lolinet.com/firmware/moto/river/ and they show a blank flash - but let me say something - a blank flash must be exact for your phone. Its basically the main disk partition with other partitions inside. My phone has 64GB/4GB, and 32GB/3GB-2GB models - so you see a problem. But if all the G7s are the same, then this blank flash should be OK.
Also you can download the phones original firmware at https://mirrors.lolinet.com/firmware/moto/river/official/RETUS/ , if its a US model. If its not, back up 1 directory and you can find it by either carrier or country. You can fastboot the firmware - which I would do before a blankflash,
Hope that helps.

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