Hey everyone. I just bought a Note 2. Everything seemed perfect...for the first ten seconds. The phone kept randomly rebooting, probably 5 times in a row. After the reboots started, the VZW Demo kept starting. It would download the files and start the app. I would then uninstall it, and then the phone would open the app again somehow. Is there anything I can do to combat or fix this? I tried a factory reset.
TIA
Sent from my Galaxy Nexus using Tapatalk 2
blackjaguar25 said:
Hey everyone. I just bought a Note 2. Everything seemed perfect...for the first ten seconds. The phone kept randomly rebooting, probably 5 times in a row. After the reboots started, the VZW Demo kept starting. It would download the files and start the app. I would then uninstall it, and then the phone would open the app again somehow. Is there anything I can do to combat or fix this? I tried a factory reset.
TIA
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Root and install a new rom or exchange it
blackjaguar25 said:
Hey everyone. I just bought a Note 2. Everything seemed perfect...for the first ten seconds. The phone kept randomly rebooting, probably 5 times in a row. After the reboots started, the VZW Demo kept starting. It would download the files and start the app. I would then uninstall it, and then the phone would open the app again somehow. Is there anything I can do to combat or fix this? I tried a factory reset.
TIA
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
You might have gotten a demo phone that was on display. Never heard of this problem happening before. try to take it back and exchange it.
Sent from my Note II
Couldn't I just flash the stock image somehow?
Why chance it, just return the phone for a new one
I'd definitely bring it back for an exchange.
definitely exchange it.
Sounds like a lemon to me I already had to get a replacement cause I got a lemon speaker in my first phone.
Sent from my SCH-I605 using Tapatalk 2
A quick factory data reset would solve it.
Sent from my SCH-I605 using Tapatalk 2
I'm sure you could Odin a factory image and probably be fine, but I'd exchange it. No reason to take a chance on a brand new device before messing around with it IMO. If it doesn't even work out of the box, I'd be skeptical.
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First I had nothing but boot loops for an hour, then by some miracle, ICS finished installing. However, now i keep getting "refresh failed", and the tablet will lock up and restart itself. Should I drain the battery and let it die? What should I do to try and fix this?
mine is locking up and restarting too but only once every 30 minutes on average.... lol this is lovely.
This is driving me insane. My prime was perfect before this update. Right now it won't even boot, just bout boot loops. Already tried factory wipe too.
Sent from my Galaxy Nexus using Tapatalk
did you update via the OTA file some posted or did you download the update from asus directly through the tablet?
Directly through the tab, and I had a serial number too.
Sent from my Galaxy Nexus using Tapatalk
Getting the same thing.
Well someone from Asus development just sent me a pm asking for my serial number so they can look into it. I didn't contract them first. Hopefully something can be done. I love this tablet, but I have no use for a $500 paper weight
Sent from my Galaxy Nexus using Tapatalk
for now
just to help,
what you could do for now is downgrade by following the first part of this thread:
http://forum.xda-developers.com/showthread.php?t=1426280
I hope this will at least get it back to a working state.
let us know what happens
Has anyone ever experience this problem when in the middle of watching a video from a website? Was watching a video yesterday and all of the sudden my Note shutdown and restart on it's own. Wondering if it's the phone or the website?
Also when I restart my phone, at times it can't read apps that are saved in sd and I have to restart it all over again.
Thinking whether I should trade the phone for a new note. I've got 5 days left...
Sent from my SAMSUNG-SGH-I717 using XDA
you have to be more specific ? are you rooted? what rom? stock? overclocked? those are crucial in determining errors and reboots!
Sent from my SAMSUNG-SGH-I717 using XDA
All stock. I haven't even decided to root it yet. I was using the stock browser when I was watching the video. But it just came to mind that this isn't the first time this phone rebooted itself without me doing anything to it. The last time it did earlier was when I try to unlock the phone from sleep and it boot itself again.
I should've returned this phone a week ago or so, but I held on to it thinking maybe it might not be the phone but oh well. It keeps doing this crap. I'm returning it today, first thing when the nearest AT&T store opens.
I'm hoping you guys can help. Been a long time lurker here and am going to be buying my Note 2 at the end of the month. But my wife purchased one the day after Christmas, and since the new ota update in January, her N2 has been freezing a lot. Sometimes you can get it to turn back on, but than it freezes and reboots on its own. Most of the time she has to do a battery pull to get it to come back on. It happens about 5 times a day.
Verizon had her factory reset it, but it still has the persistent problem. Best Buy took a look at it and they couldn't figure it out. She is hoping we can figure it out before we have to send it back in, which would suck because she would be without a phone that she needs for work for a week. Not to mention Best Buy and Verizon stated that if it does need to be replaced, that it would be with a refurbished one. Which I am not at all too happy about that. Hoping you guys can help me out.
Gunny223 said:
I'm hoping you guys can help. Been a long time lurker here and am going to be buying my Note 2 at the end of the month. But my wife purchased one the day after Christmas, and since the new ota update in January, her N2 has been freezing a lot. Sometimes you can get it to turn back on, but than it freezes and reboots on its own. Most of the time she has to do a battery pull to get it to come back on. It happens about 5 times a day.
Verizon had her factory reset it, but it still has the persistent problem. Best Buy took a look at it and they couldn't figure it out. She is hoping we can figure it out before we have to send it back in, which would suck because she would be without a phone that she needs for work for a week. Not to mention Best Buy and Verizon stated that if it does need to be replaced, that it would be with a refurbished one. Which I am not at all too happy about that. Hoping you guys can help me out.
Click to expand...
Click to collapse
I'm thinking it's an app she has installed most likely also power saving modes not on is it? Tell her to root it and all her troubles will go away
shawnx1 said:
I'm thinking it's an app she has installed most likely. Tell her to root it and all her troubles will go away
Click to expand...
Click to collapse
I tried to get her to root, but this is her first android device, she's had nothing but the Iphones prior and is nervous about doing stuff like that. It started after the last ota update, and the only recent app she downloaded was Unblock Me. Since then all this has been happening, and we already uninstalled Unblock Me suspecting that was the culprit. I have it on my phone with no problems.
yes, she does have power saving mode on
Gunny223 said:
yes, she does have power saving mode on
Click to expand...
Click to collapse
turn it off and see if it helps. that strange behavior is most likely caused by an app. Can you screen shot or list what apps she has on her phone?
Yeah I'm thinking it's power saving mode turn it off see if she can make it through a day without it freezing. You don't need power saving on a note 2 battery life is great without it unless your wife is like most females and always forgets to charge her phones
Sent from my SCH-I605 using Tapatalk 2
Here's the list of apps she has downloaded. She hasn't downloaded anything recently except for that Unblock Me and the ota update. She said since yesterday Verizon had her factory reset the phone. She reinstalled all her apps, and it still kept freezing. When in froze this afternoon and it shut down(didn't reboot), she took it strait to Best Buy to have them look at it.
The guy fiddled with it, and it was freezing and rebooting on him as he was messing with settings. He told her it probably needed to be sent in. She doesn't want a refurbished phone if they replace this one, so we are trying to figure it out. But since that visit, the phone has not froze on her. Weird.
Should we uninstall all the apps and install one by one each day to see which may be causing it?
Did you turn power saving off and it still freezing?
Sent from my SCH-I605 using Tapatalk 2
when I checked it, it was already off. I know she had it on, but don't know if the BB guy turned it off or if it was turned off by the factory reset.
If it's still freezing with power save off then I would factory reset it then install the apps that she must have for day to day use. Then give it a day and install the other apps she wants.
Sent from my SCH-I605 using Tapatalk 2
shawnx1 said:
If it's still freezing with power save off then I would factory reset it then install the apps that she must have for day to day use. Then give it a day and install the other apps she wants.
Sent from my SCH-I605 using Tapatalk 2
Click to expand...
Click to collapse
This. Factory reset is your last option other than rooting (and flashing a custom OS) or sending it in.
Sent from my SCH-I605 using xda premium
ChaoticWeaponry said:
This. Factory reset is your last option other than rooting (and flashing a custom OS) or sending it in.
Sent from my SCH-I605 using xda premium
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Click to collapse
I totally agree. :good:
Phones normally only freeze when the ram runs out. Is there any app misbehaving and sucking up all the ram?
I had some what i thought were random reboots the first few months with my N2. These I discovered were caused by carry the N2 in my back pocket of my jeans! Every time I bent down to pick something up or to tie my laces it would reboot!! I would just hear the start up noise comming from my pocket. Make sure she doesn't put it in her skinny-jeans back pocket.
Thanks for the suggestions guys! It froze again this morning, so we are going to factory reset and install apps one by one each day to see who the culprit is. Hopefully its an app doing this.
I have been experiencing EXACTLY that and hqve tried most of the remedies. However this only seems to happen at work which makes it somewhat difficult to actuwlly sot down and diagnose the problem.
Sent from my SCH-I605 using xda app-developers app
I have been reading about this issue from a lot of people with the s3 & note 2 on forums. I honestly think Samsung/Verizon sent out a bad OTA due to rushing to close the security loopholes. I refused the ota and found a way to permanently defer the update and have not experienced any reboots or freezing.
From my previous/recent experience Verizon will absolutely not help you at all, they are worthless 99% of the time. All they are able to do is tell you to factory reset it(if they know how) and have no actual clue how to fix the devices. They will even 'call' the software support for you but will still tell you to either factory reset or do a return. I am disgruntled after they destroyed 3 phones (Droid Incredible) in my family after pushing out horribly bugged OTAs that left the devices useless. I confronted them and they flat out refused to take ownership of their own software that they pushed out. I still feel like they should be sued over what happened.
Good Luck!
ohiwastedmylife said:
I have been reading about this issue from a lot of people with the s3 & note 2 on forums. I honestly think Samsung/Verizon sent out a bad OTA due to rushing to close the security loopholes. I refused the ota and found a way to permanently defer the update and have not experienced any reboots or freezing.
From my previous/recent experience Verizon will absolutely not help you at all, they are worthless 99% of the time. All they are able to do is tell you to factory reset it(if they know how) and have no actual clue how to fix the devices. They will even 'call' the software support for you but will still tell you to either factory reset or do a return. I am disgruntled after they destroyed 3 phones (Droid Incredible) in my family after pushing out horribly bugged OTAs that left the devices useless. I confronted them and they flat out refused to take ownership of their own software that they pushed out. I still feel like they should be sued over what happened.
Good Luck!
Click to expand...
Click to collapse
Yeah leave it to VZW to fix one thing and introduce a worst bug. I had a Motorola bionic that kept losing signal every 20 minutes or so then version sent out an update damn phone would drop signal every 30 seconds or not even connect to data. Basically rendering the phone useless. Worst part was Motorola had the bootloader locked down so tight there was no good development. At least we have good development for our note 2
Sent from my SCH-I605 using Tapatalk 2
shawnx1 said:
Yeah leave it to VZW to fix one thing and introduce a worst bug. I had a Motorola bionic that kept losing signal every 20 minutes or so then version sent out an update damn phone would drop signal every 30 seconds or not even connect to data. Basically rendering the phone useless. Worst part was Motorola had the bootloader locked down so tight there was no good development. At least we have good development for our note 2
Sent from my SCH-I605 using Tapatalk 2
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Click to collapse
Users should legitimately have a lawsuit case against Verizon. They are essentially forcing you to purchase a new device because of something they did. When I confronted them they straight up told me to buy a new device. Devices should work indefinitely theoretically and they are causing irreparable damage.
My note 2 was having major battery drain issues so I got my self back to pure stock like day 1 and I went ahead and updated with the ota so I will see if the random freezing / reboots pick up or not. I already noticed a keyboard bug where it pulls up a numerical only keyboard and wont allow me to type letters unless I reboot.
Did anyone solve this? I'm in the UK and very recently got my ota update. Since then I've been getting multiple daily resets and freezes. Can't say whether it's due to the ota update or some software I've been using, but the crashes are certainly pretty new and very annoying.
nemof said:
Did anyone solve this? I'm in the UK and very recently got my ota update. Since then I've been getting multiple daily resets and freezes. Can't say whether it's due to the ota update or some software I've been using, but the crashes are certainly pretty new and very annoying.
Click to expand...
Click to collapse
Same issue with mine on vodafone in Uk. I havent loaded any apps since ota update and keeps freezing. Had service centre reflash two days ago and it is still freezing etc.
Convinced now its the update.
Anyone know how to reflash to 4.1.1
My stock, never-rooted GT-I9300 (4.1.2, I9300BWELK1, JZO54K.I9300XXEMC2) is plagued by boot loop problems. It first started about 3 months ago, where the blue charge LED would suddenly come on and the phone would not wake from sleep. I pulled the battery, then when it was turned on it showed the initial S III logo, then the O2 logo followed by the glowing Samsung logo. Then repeated from the O2 logo endlessly. I pulled the battery again, then the next morning restarted it without the SIM or SD card in, and it had done a partial factory reset - i.e. lots of phone contacts were there with the texts, but all the settings had reverted to default. Later that day while on charge the same thing happened again, and I sent it away to O2 for repair.
When it returned, the same thing happened 6 weeks later although this time it was on when it froze and went straight to the O2/blue LED stage. Another repair (I'm fairly sure these 'repairs' were just factory resets...), and 6 weeks later exactly the same. Back to the O2 shop for another repair.
This time they replaced the 'main board' and when it came back it had a different Wi-Fi MAC address. This time only 6 days elapsed before the same fault arose again, and finally I was eligible for a replacement handset. This lasted 2 days before a boot loop condition occurred again! This time, being sure it couldn't be a hardware fault I tried my own /data and /cache wipe, which worked. I skipped all but the must-have apps, and I thought this was going to be stable but once more this past weekend the boot loop happened again (I've got my restoration procedure down to about 15 minutes thanks to the practice!)
I don't know what could be causing this and I'm fed up with resetting my phone. Are all S IIIs this unstable? I've never had a phone that required a factory reset within 18 months! When it is in the boot loop, I can access recovery and download modes, but safe-mode start-up has no effect.
The last remaining candidates I can think of are a problem with my SIM card, or a defect with my SD card... or an app. Can anyone suggest the best way to troubleshoot this? I'd really really rather not have to skip importing my settings as I have among other things many SSIDs I don't easily have access to re-create.
What ROM are you on? 4.1.2?
Sent from my GT-I9300 using Tapatalk 4
rootSU said:
What ROM are you on? 4.1.2?
Sent from my GT-I9300 using Tapatalk 4
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Click to collapse
Yes, 4.1.2. I don't recall this behaviour before I got the OTA update from 4.1.1 though
kernalk said:
Yes, 4.1.2. I don't recall this behaviour before I got the OTA update from 4.1.1 though
Click to expand...
Click to collapse
No, not all S3 owners experience this, a factory reset solves most of these issues however, if it doesn't, a trip to the Samsung service center will help.
I'd say it's probably a dodgy app, or some kind of unstable firmware update for your region/carrier, since hardware replacements didn't help with it.
Skander1998 said:
No, not all S3 owners experience this, a factory reset solves most of these issues however, if it doesn't, a trip to the Samsung service center will help.
I'd say it's probably a dodgy app, or some kind of unstable firmware update for your region/carrier, since hardware replacements didn't help with it.
Click to expand...
Click to collapse
Hmm. Thanks for the reply. I'm not sure I know anyone else with and S III on O2-UK but it seems to be news to O2, so I assumed it must be fairly rare.
I'm not sure about dodgy apps; testing them one app at a time isn't really feasible as it can take up to 6 or 7 weeks to fail judging by past performance. Are there any logs or similar that I can pull out somehow in the event of a boot loop? I've seen about logcats but I am not sure if this would be of use
Sent from my GT-I9300 using xda app-developers app
kernalk said:
Hmm. Thanks for the reply. I'm not sure I know anyone else with and S III on O2-UK but it seems to be news to O2, so I assumed it must be fairly rare.
I'm not sure about dodgy apps; testing them one app at a time isn't really feasible as it can take up to 6 or 7 weeks to fail judging by past performance. Are there any logs or similar that I can pull out somehow in the event of a boot loop? I've seen about logcats but I am not sure if this would be of use
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Everything to carries is "news".
I can't help with logs and whatnot, so I'll leave that to someone else.
You can always flash and downgrade to the older firmware that didn't give you a problem, if the problem persists, it is indeed an app.
Even when rooted, informative logs are nigh on impossible to get
Sent from my GT-I9300 using Tapatalk 4
rootSU said:
Even when rooted, informative logs are nigh on impossible to get
Sent from my GT-I9300 using Tapatalk 4
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Click to collapse
That doesn't fill me with confidence!
Thanks again for the replies. I'm not wild about downgrading. I liked the improvements! Is it possible to downgrade in a carrier supported way? Retaining warranty compliant has been rather useful in the past few months!
Sent from my GT-I9300 using xda app-developers app
You can flash any official via odin.
Sent from my GT-I9300 using Tapatalk 4
Well late Friday night it did it again. Not sure when exactly as I was asleep. Woke up in the middle of the night and went to check the time, Looked at my phone to find the blue LED on when it should have been red for charging or green for fully charged, and it was very hot - wouldn't turn on either. Pulled the battery but it kust went into the loop. I was away from home so I couldn't do any troubleshooting and had no choice but to wipe.
This time I didn't restore settings and the only apps I installed were SMS Backup & Restore and Puzzle Alarm (I know this isn't the culprit as I only started using it this week!). Gone are all my precious wifi SSIDs but otherwise I'm not sure I've noticed the difference.
So I'm now not connected to my work wifi, nor have I set up my work email or Lync - two of the things I use my phone for must after Facebook which I've also not reinstalled. Facebook mobile web is really hard to use by comparison.
By chance I popped into the O2 shop later that day and had the fortune to bump into a Samsung rep who had never heard of this and agreed that I was unfortunate to have these problems (how touching!) and suggested I speak directly to Samsung support rather than O2 which I will do this week. I will also contact O2 about a replacement SIM and look into replacing the SD too.
This is really silly. I'm not keen on downgrading the software because the first thing either Samsung or O2 will do is upgrade it again. Frankly at this point I'm fed up with the whole thing but I've got a year left on the contract and even a pretty much new handset like mine won't fetch enough.
After a while ofor using my phone the top left part of my touch screen becomes unresponsive and I can't press some of my menu buttons, eBay and inbox for example......a restart fixes the problem and I can't seem to duplicate it, it just happens. .....already got a replacement phoene and it's making me wanna ask for a note 5 in exchange next time....anybody else experienced this issue yet
colton1118 said:
After a while ofor using my phone the top left part of my touch screen becomes unresponsive and I can't press some of my menu buttons, eBay and inbox for example......a restart fixes the problem and I can't seem to duplicate it, it just happens. .....already got a replacement phoene and it's making me wanna ask for a note 5 in exchange next time....anybody else experienced this issue yet
Click to expand...
Click to collapse
So you got a replacement phone, and it's doing the same thing? If so , maybe its an app you are downloading. I never heard of this problem, and it's odd that it would happen to you 2 times in a row, if that's the case
findinghomer said:
So you got a replacement phone, and it's doing the same thing? If so , maybe its an app you are downloading. I never heard of this problem, and it's odd that it would happen to you 2 times in a row, if that's the case
Click to expand...
Click to collapse
Couldn't have said it better. I also haven't had any problems with my phone (yet). By the way, my aunt just got a Note 5 and has had countless problems with it (even more than what people have reported here). First, her phone would lock up completely randomly. Then, she got a replacement and had issues with the speakers on her phone. The problems just kept coming. She now has switched to this phone and is way happier with it.
Sent from my Samsung Galaxy S6 Edge+ using Tapatalk
phiftyopz said:
Couldn't have said it better. I also haven't had any problems with my phone (yet). By the way, my aunt just got a Note 5 and has had countless problems with it (even more than what people have reported here). First, her phone would lock up completely randomly. Then, she got a replacement and had issues with the speakers on her phone. The problems just kept coming. She now has switched to this phone and is way happier with it.
Sent from my Samsung Galaxy S6 Edge+ using Tapatalk
Click to expand...
Click to collapse
That is not encouraging, considering these two phones are essentially exactly the same device lol.
Thanks for the suggestion on it being on of my apps......I Uninstalled "easy unrar, unzip & zip" problem seems to have gone away.....it was either that or dropbox I Uninstalled both at the same time and haven't had the problem, gonna give it another day or 2 without a reboot and attribute it to that app....
Back to the drawing board the issue just happened to come back right after that post. ......I guess I'll deal with the occasional restart and hopefully when we finally get 6.0 the problem won't come back
Having the exact same issue with my new Verizon Galaxy S6 Edge+ (received phone Dec 29) . And as the OP states, a restart temporarily fixes the issue. In addition, this is for sure a software related problem because I can rotate the phone on it's side but still will be unable to select the menu in top left corner. Rotate back vertical, not able to select menu in top left corner but can select the menu in top right corner (if there is one for the app). Sometimes I have been able to close the app, reopen and the problem is temporarily fixed.
I'm surprised this issue hasn't happened to too many other people......especially since it happened in both phones Verizon has given me, I would assume it's a wide range issue for a lot of users
Wow that's strange nothing wrong with mine except this crappy battery life. A 3700mah battery like the droid turbo 2 should be in order
Having the same issue here for a few weeks now. A reboot fixes it temporarily. I have been trying to pinpoint an app but no luck yet. It seems random.
Sent from my SM-G928V using Tapatalk
Did anyone have tapatalk installed and receive an update today? Previously when this happened I had to reboot to clear it up. After my tapatalk update it is now working with no reboot. Could be coincidence. Not sure.
Sent from my SM-G928V using Tapatalk
Well it was definitely tapatalk. If anyone having the issue still uninstall or update and reboot.
Sent from my SM-G928V using Tapatalk
no tapatalk here