Hello, I have a bricked Droid Razr Maxx XT912 Verizon US version (problem explained here: http://forum.xda-developers.com/showthread.php?t=2079244). I have tried connecting the phone to my computer and finding it in RSD Lite, but it never finds it. I know that I have the proper drivers installed, the computer itself recognizes the device, and for some reason RSD Lite hasn't been able to find my device for a while now (even before I messed my device up more than it already was). Does anyone have a solution to this problem?? Thank you kindly.
kingadam719 said:
Hello, I have a bricked Droid Razr Maxx XT912 Verizon US version (problem explained here: http://forum.xda-developers.com/showthread.php?t=2079244). I have tried connecting the phone to my computer and finding it in RSD Lite, but it never finds it. I know that I have the proper drivers installed, the computer itself recognizes the device, and for some reason RSD Lite hasn't been able to find my device for a while now (even before I messed my device up more than it already was). Does anyone have a solution to this problem?? Thank you kindly.
Click to expand...
Click to collapse
Try installing the Android SDK particularly the platform-tools, then try doing a fastboot device, and see if your XT912 is listed.
I've seen a lot device issues with Windows 8 as well... It involved me having to delete drivers using pnputil.
Thanks for the help. I was asking so that I could restore my phone from AP Fastboot, but I got it working using the DroidRazrUtility instead. I have Windows 8 (dual boot w/ 7 also) so I'm guessing that could have been the problem, like you said.
Related
I've been looking around the net for about an hour and have not gotten any answers.
The info:
-Running GingerBlur 4.5
-NOT Unlocked
-Using Windows 7 64bit
-Have used multiple versions of RSD Lite
-Moto drivers installed.
Whats the problem? RSD Lite 5.3 will NOT recognize my atrix when its plugged in. I have tried everything i know of (reboot device, PC, change USB ports, install and reinstall all drivers and RSD) and nothing.
It simply will not recognize my device, even though my computer does and says all drivers installed.
Im trying to unlock and flash a new ROM. Can Gingerblur possibly be causing the issue? Ive read that Win7 64bit may be the problem? Any and all help would be appreciated
i beleve its been updated to 5.5 and also install your drivers and use the usb plug in the back of your pc
EDIT ;;;;;;!Ican confirm its been updated to 5.5. when i googled rsd lite 5.5 it
was the first topic /download on xda
Sent from my MB860 using xda premium
I heard also that WIN7 64bit has some problems RSD.
Try using a different comp with lower WIN version (I know for sure that Vista 32bit works great).
I don't think that the GingerBlur can have any effect, its just a mod, something a little more complex then a theme. besides I unlocked my BL when I was running GladiAtrix, which is another mod, and it went without problems...
Good luck
ltdanno360 said:
i beleve its been updated to 5.5 and also install your drivers and use the usb plug in the back of your pc
EDIT ;;;;;;!Ican confirm its been updated to 5.5. when i googled rsd lite 5.5 it
was the first topic /download on xda
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
I have version 5.6 on my home computer. It is probably higher than that now as I have had it for a while.
I use Windows 7 64 bit without any problems.
You should definitely try a different USB port. There is a common issue of one USB port not seeing devices, whuile the port next to it does.
Uninstall the drivers and Motohelper if you have it, then reinstall Motohelper. I have found that installing Motohelper is better for driver install. You do not need to install the drivers seperately if you install Motohelper, as they are installed with Motohelper.
Boot into fastboot, connect your phone to your PC, bring up a command prompt and, in my case, I do 'cd C:\moto-fastboot' which is the location I have moto-fastboot at. (Obviously you need moto-fastboot on your PC). Then type in 'moto-fastboot devices'. If your computer sees your phone it will be listed and you should be good to go. The just 'moto-fastboot reboot' to reboot your phone.
Thanks for the replies, however i did use an older computer, Vista to be exact. It recognized my phone instantly, i flashed the SBF...
Failed to boot 2... FML
I've been looking all around and am currently going to flash the pudding 2.3.4 SBF. Is that a good call?
CaelanT said:
I have version 5.6 on my home computer. It is probably higher than that now as I have had it for a while.
I use Windows 7 64 bit without any problems.
You should definitely try a different USB port. There is a common issue of one USB port not seeing devices, whuile the port next to it does.
Uninstall the drivers and Motohelper if you have it, then reinstall Motohelper. I have found that installing Motohelper is better for driver install. You do not need to install the drivers seperately if you install Motohelper, as they are installed with Motohelper.
Boot into fastboot, connect your phone to your PC, bring up a command prompt and, in my case, I do 'cd C:\moto-fastboot' which is the location I have moto-fastboot at. (Obviously you need moto-fastboot on your PC). Then type in 'moto-fastboot devices'. If your computer sees your phone it will be listed and you should be good to go. The just 'moto-fastboot reboot' to reboot your phone.
Click to expand...
Click to collapse
I probably should have just tried that before flashing the pudding SBF. Hmm, its currently executing the file, so im kinda SOL at this point.
I upgraded to 5.5 RSD and it still wouldnt pick up my phone? Tried multiple USB ports. Its not my computer not recognizing it, because it chimes and picks up my phone just fine...its RSD.
Well, after flashing the pudding 2.3.4, its stops loading at the white ATT screen, phone will not continue booting. Suggestions?
How long on that screen?
It can take 10-15 minutes to boot up after flashing.
erick161 said:
I've been looking around the net for about an hour and have not gotten any answers.
The info:
-Running GingerBlur 4.5
-NOT Unlocked
-Using Windows 7 64bit
-Have used multiple versions of RSD Lite
-Moto drivers installed.
Whats the problem? RSD Lite 5.3 will NOT recognize my atrix when its plugged in. I have tried everything i know of (reboot device, PC, change USB ports, install and reinstall all drivers and RSD) and nothing.
It simply will not recognize my device, even though my computer does and says all drivers installed.
Im trying to unlock and flash a new ROM. Can Gingerblur possibly be causing the issue? Ive read that Win7 64bit may be the problem? Any and all help would be appreciated
Click to expand...
Click to collapse
I tried also to use Rsdlite on my Win 7 64bit laptop without any luck. My other laptop with same software installed normally works but not the one I had with me at the time. I ended up using a very old XP laptop with shattered screen and no battery and worked like a charm.
I had exactly the same problem with Motorola software update as well. On Some machines they simply refuse to work.
Have you tried booting in RSD Support mode?
Turn the phone off.
Push Volume + rocker and keep it pressed while turning the phone on.
That will boot up the phone in RSD mode and I've always had success with that method.
Hope that helps.
CaelanT said:
How long on that screen?
It can take 10-15 minutes to boot up after flashing.
Click to expand...
Click to collapse
Yeah...I reflashed it when i thought it wasnt working, left it alone and it booted up just fine. Running pudding 2.3.4 GingerBread...
CSharpHeaven said:
I tried also to use Rsdlite on my Win 7 64bit laptop without any luck. My other laptop with same software installed normally works but not the one I had with me at the time. I ended up using a very old XP laptop with shattered screen and no battery and worked like a charm.
I had exactly the same problem with Motorola software update as well. On Some machines they simply refuse to work.
Click to expand...
Click to collapse
yup, my computer still will not recognize it! Only my old netbook w/ XP.
noobsquared said:
Have you tried booting in RSD Support mode?
Turn the phone off.
Push Volume + rocker and keep it pressed while turning the phone on.
That will boot up the phone in RSD mode and I've always had success with that method.
Hope that helps.
Click to expand...
Click to collapse
RSD mode isnt the problem, getting RSD Lite on the computer to recognize the device is the problem.
In my experience, MotoHelper is the culprit. Find the drivers itself without motohelper and try. I figured this out putting a Photon in diag mode, it wont let me read, said the port was already opened. Well was the motohelper service.
Uninstall all drivers and install just Motorola Drivers:
http://handheld.softpedia.com/get/Drivers/Motorola-Handset-USB-Driver-for-Windows-32-bit-38123.shtml
or the 64 bit version.
Hope it helps
pmcnano said:
In my experience, MotoHelper is the culprit. Find the drivers itself without motohelper and try. I figured this out putting a Photon in diag mode, it wont let me read, said the port was already opened. Well was the motohelper service.
Uninstall all drivers and install just Motorola Drivers:
http://handheld.softpedia.com/get/Drivers/Motorola-Handset-USB-Driver-for-Windows-32-bit-38123.shtml
or the 64 bit version.
Hope it helps
Click to expand...
Click to collapse
There are so many contradicting things w/ RSD lite and Win7 64bit. I ended up just manually installing the drivers, still wouldnt work on my PC, had to us XP on my netbook.
I flashed pudding 2.3.4 last night and tried messing with Rom Manager, but it says my phone no longer has root priviledges (had root previously, was running gingerblur 4.5). Superuser is installed on my phone however. Rom Manager states...
"you must root your phone for ROM manager to function. Superuser was not found at "/system/bin/su" or "/system/xbin/su". Use Google Search on your computer to find instructions to root your phone."
How should i reattain root? The SBF was supposed have root preinstalled i thought. Can i flash the BL unlock, use Rom Racer and flash Darkside or something? Or will i not have root still?
I havent quite kept up w/ the Atrix development since the BL was unlocked, and there seems to be many methods and multiple uncleaned threads.
Now this thread is no longer about RSD...but basically restoring root without flashing the wrong thing and bricking my device.
yea when I went from gingerblur gingerbread. I had to re root I just used gingerbreak again and it worked
Sent from my MB860 using xda premium
Change to USB 2.0
Change to USB 2.0
I'm in a pickle here, i was trying to restore my friends cdma razr to stock and somehow borked it. I only have a mac, it's dual booted but only dual boots into windows 8. The motorola drivers won't install on it so i can't use the razr utility, it doesn't see the device. I'm trying to install a virtual machine on mac os and so far, nothing is working.... Any help is appreciated.
again, HELP!!
Wgy wont drivers install?? Best bet probably be use a different comp
Lol i'm trying that now. I hit the next road block, the phone won't allow anything to happen in fastboot because it won't charge!!! The white LED is on too.
I don't have the original motorola cable, is this the issue?
Question for the community:
I have recently joined the Droid Razr community as a previous Droid Charge owner. I've been having a horrible time getting my device to root. (I've never had issues with any other device).
I installed the motorola drivers for Windows 7.
I am using a Verizon XT912 running android 4.0.4 ICS.
When using any of the auto-root scripts here I get "device not found".
Upon researching further into the situation, I have attempted downloading the android SDK and using the adb that comes with it. I've uninstalled all other phone drivers from Windows 7. I restarted/uninstalled motorola drivers/restarted and adb still finds no devices.
EDIT: I've also tried all the different USB ports on my computer.
I can verify adb doesn't find the droid razr by typing "adb devices" at the command prompt. Windows 7 Device Manager shows Droid Razr installed with a working driver.
Any help would be appreciated.
SOLUTION: I read the thread here http://forum.xda-developers.com/showthread.php?t=1743367&highlight=root+ota&page=2 after doing three million different things to my phone. Finally, I did a factory reset. When my phone reset, I did NOT set up my google account. I then made sure the USB mode was in PTP camera mode and USB debugging was on. I installed the motorola drivers from this thread http://forum.xda-developers.com/showthread.php?t=1539192 !!! DO NOT INSTALL THE ONES FROM MOTOROLA's website, they are pure garbage !!!. adb now recognizes my device.
A big shout out to clifference for posting what worked for him. And a big thumbs down to motorola for posting horrible drivers on their website.
This was such a large problem that I have documented it on my blog. Fix adb Droid Razr Problems
THANK YOU
Have been beating my head against this issue for weeks (ever since the ICS OTA update). I was on the verge of reinstalling Windows, but this fixed the issue completely. THANK YOU!!!!!
arsenik13 said:
Question for the community:
I have recently joined the Droid Razr community as a previous Droid Charge owner. I've been having a horrible time getting my device to root. (I've never had issues with any other device).
I installed the motorola drivers for Windows 7.
I am using a Verizon XT912 running android 4.0.4 ICS.
When using any of the auto-root scripts here I get "device not found".
Upon researching further into the situation, I have attempted downloading the android SDK and using the adb that comes with it. I've uninstalled all other phone drivers from Windows 7. I restarted/uninstalled motorola drivers/restarted and adb still finds no devices.
EDIT: I've also tried all the different USB ports on my computer.
I can verify adb doesn't find the droid razr by typing "adb devices" at the command prompt. Windows 7 Device Manager shows Droid Razr installed with a working driver.
Any help would be appreciated.
SOLUTION: I read the thread here http://forum.xda-developers.com/showthread.php?t=1743367&highlight=root+ota&page=2 after doing three million different things to my phone. Finally, I did a factory reset. When my phone reset, I did NOT set up my google account. I then made sure the USB mode was in PTP camera mode and USB debugging was on. I installed the motorola drivers from this thread http://forum.xda-developers.com/showthread.php?t=1539192 !!! DO NOT INSTALL THE ONES FROM MOTOROLA's website, they are pure garbage !!!. adb now recognizes my device.
A big shout out to clifference for posting what worked for him. And a big thumbs down to motorola for posting horrible drivers on their website.
This was such a large problem that I have documented it on my blog. Fix adb Droid Razr Problems
Click to expand...
Click to collapse
Keeps disappearing
Resetting worked for me... for minutes. Then the phone didn't show again.
I'm on a Mac, there are no drivers. Simply keeps disappearing after the first time it works, and then I have to reset again.
There also is an official thread on Motodev community.
arsenik13 said:
Question for the community:
I have recently joined the Droid Razr community as a previous Droid Charge owner. I've been having a horrible time getting my device to root. (I've never had issues with any other device).
I installed the motorola drivers for Windows 7.
I am using a Verizon XT912 running android 4.0.4 ICS.
When using any of the auto-root scripts here I get "device not found".
Upon researching further into the situation, I have attempted downloading the android SDK and using the adb that comes with it. I've uninstalled all other phone drivers from Windows 7. I restarted/uninstalled motorola drivers/restarted and adb still finds no devices.
EDIT: I've also tried all the different USB ports on my computer.
I can verify adb doesn't find the droid razr by typing "adb devices" at the command prompt. Windows 7 Device Manager shows Droid Razr installed with a working driver.
Any help would be appreciated.
SOLUTION: I read the thread here http://forum.xda-developers.com/showthread.php?t=1743367&highlight=root+ota&page=2 after doing three million different things to my phone. Finally, I did a factory reset. When my phone reset, I did NOT set up my google account. I then made sure the USB mode was in PTP camera mode and USB debugging was on. I installed the motorola drivers from this thread http://forum.xda-developers.com/showthread.php?t=1539192 !!! DO NOT INSTALL THE ONES FROM MOTOROLA's website, they are pure garbage !!!. adb now recognizes my device.
A big shout out to clifference for posting what worked for him. And a big thumbs down to motorola for posting horrible drivers on their website.
This was such a large problem that I have documented it on my blog. Fix adb Droid Razr Problems
Click to expand...
Click to collapse
Big thanks from me! I worked on this all weekend and could NOT figure out why I could never see device as ADB. Factory Reset and immediately connecting worked long enough to get me rooted
arsenik13 said:
Question for the community:
I have recently joined the Droid Razr community as a previous Droid Charge owner. I've been having a horrible time getting my device to root. (I've never had issues with any other device).
I installed the motorola drivers for Windows 7.
I am using a Verizon XT912 running android 4.0.4 ICS.
When using any of the auto-root scripts here I get "device not found".
Upon researching further into the situation, I have attempted downloading the android SDK and using the adb that comes with it. I've uninstalled all other phone drivers from Windows 7. I restarted/uninstalled motorola drivers/restarted and adb still finds no devices.
EDIT: I've also tried all the different USB ports on my computer.
I can verify adb doesn't find the droid razr by typing "adb devices" at the command prompt. Windows 7 Device Manager shows Droid Razr installed with a working driver.
Any help would be appreciated.
SOLUTION: I read the thread here http://forum.xda-developers.com/showthread.php?t=1743367&highlight=root+ota&page=2 after doing three million different things to my phone. Finally, I did a factory reset. When my phone reset, I did NOT set up my google account. I then made sure the USB mode was in PTP camera mode and USB debugging was on. I installed the motorola drivers from this thread http://forum.xda-developers.com/showthread.php?t=1539192 !!! DO NOT INSTALL THE ONES FROM MOTOROLA's website, they are pure garbage !!!. adb now recognizes my device.
A big shout out to clifference for posting what worked for him. And a big thumbs down to motorola for posting horrible drivers on their website.
This was such a large problem that I have documented it on my blog. Fix adb Droid Razr Problems
Click to expand...
Click to collapse
Good to know the solution works. I had to use it. I was never aware that you had to have your device in camera mode when connected to your PC. That's what was screwing me..
Losing hope...
vazersecurity said:
Good to know the solution works. I had to use it. I was never aware that you had to have your device in camera mode when connected to your PC. That's what was screwing me..
Click to expand...
Click to collapse
I have the similar issue... just my problem is much more complex since I cant enter the Android or do anything with the phone. My phone keep on restarting every 1 min while showing dead android picture in a meantime.
I cant use RSD Lite and fastboot new android on my phone, since phone isnt connected with computer and computer always keep on showing me message:
The last USB device conected to this computer is malfunctioned windows can not recognize it.
Recommendation:
Try reconnecting device. If Windows stil does not recognize it, your device may not work properly.
I tried installilng new drivers million times. I tried using motohelper drivers but still the same. Also I changed PC but again the same!!!!
I cant use ADB since my phone isnt connected with computer, same issue.
While watching dead android picture I can just enter recovery mode where I have these options:
-reboot system now
-apply update from external storage
-apply update from ADB
-wipe data/factory reset
-wipe cache partition
I tried wipe options but nothing. While I cant update from ADB.
I really dont know what to do...
JoLoLo said:
I have the similar issue... just my problem is much more complex since I cant enter the Android or do anything with the phone. My phone keep on restarting every 1 min while showing dead android picture in a meantime.
I cant use RSD Lite and fastboot new android on my phone, since phone isnt connected with computer and computer always keep on showing me message:
The last USB device conected to this computer is malfunctioned windows can not recognize it.
Recommendation:
Try reconnecting device. If Windows stil does not recognize it, your device may not work properly.
I tried installilng new drivers million times. I tried using motohelper drivers but still the same. Also I changed PC but again the same!!!!
I cant use ADB since my phone isnt connected with computer, same issue.
While watching dead android picture I can just enter recovery mode where I have these options:
-reboot system now
-apply update from external storage
-apply update from ADB
-wipe data/factory reset
-wipe cache partition
I tried wipe options but nothing. While I cant update from ADB.
I really dont know what to do...
Click to expand...
Click to collapse
So you can't get the computer to connect to the phone while it's in fastboot mode?
vazersecurity said:
So you can't get the computer to connect to the phone while it's in fastboot mode?
Click to expand...
Click to collapse
First the problem was somehow with drivers, but I got advice to uninstall all drivers (Motorola, Nokia, Samsung) which I had on my PC, and to reinstall just motorola drivers, and that fixed problem.
After that I got new problem with empty battery, so my phone was completely briced, but creating a factory cable solve everything
JoLoLo said:
First the problem was somehow with drivers, but I got advice to uninstall all drivers (Motorola, Nokia, Samsung) which I had on my PC, and to reinstall just motorola drivers, and that fixed problem.
After that I got new problem with empty battery, so my phone was completely briced, but creating a factory cable solve everything
Click to expand...
Click to collapse
Okay, good to know you got the problem solved.
tks
this helped a lot!! tkss
Slightly Alternative Solution
arsenik13 said:
Question for the community:
SOLUTION: I read the thread here http://forum.xda-developers.com/showthread.php?t=1743367&highlight=root+ota&page=2 after doing three million different things to my phone. Finally, I did a factory reset. When my phone reset, I did NOT set up my google account. I then made sure the USB mode was in PTP camera mode and USB debugging was on. I installed the motorola drivers from this thread http://forum.xda-developers.com/showthread.php?t=1539192 !!! DO NOT INSTALL THE ONES FROM MOTOROLA's website, they are pure garbage !!!. adb now recognizes my device.
Click to expand...
Click to collapse
I had this problem with the Motorolla Turbo. To fix it I did two of the things you suggested and one third not listed here.
1.) Download the drivers from http://forum.xda-developers.com/showthread.php?t=1539192
2.)Made sure the USB mode was in PTP camera mode.
3.) I manually installed the adb drivers on the phone by following the steps in this tutorial.
http://visualgdb.com/tutorials/android/usbdebug/manualinstall.php
Hopefully this information will help someone who needs it.
I recently upgraded from a craptop to a lovely Windows 8 Touch Screen Laptop. I love it to death.
...But RSD can't see anything on it no matter how many times I install and uninstall the drivers or what version of the drivers I use. Fastboot works fine - everything syncs up and I can use fastboot/adb commands and whatnot with Atrix, X2, RAZR, RAZR M... but none of them will show up in RSD. I've tried every version I can get my hands on too. Has anyone figured this out?!
P.S. I've tried in a USB 3.0 and a USB 2.0 port and neither work.
I have read Windows 8 gives a lot of problems and I'm not sure if it has been solved yet. I dont have windows 8 so I dont know for sure. I would try and get to a computer with an older version of windows on it. Or maybe a Virtual Machine? I dont know. Thats the problem with using an OS that is new and not a lot of people have yet.
Finding any drivers for Win8 is a massive pain in the ass. Messing with anything other than the basic interface is a practice in futility.
Sent from my Galaxy Nexus using Tapatalk 2
I have Windows 8 and RSD lite 4.5 works fine. Did you download the Motorola tools. There is a sticky thread that has a link to a zip with RSD and both 32 and 64 bit versions of thr USB installs.
Sent from my DROID X2 using xda app-developers app
I have Windows 8, and i haven't had a problem with it yet.
RSD works fine for me on Windows 8.
You probably screwed yourself on the drivers. Go to device manager and remove all the USB and other drivers related to your device , then re-install using moto tools.
Hi all.
I have an old moto razr v3i D&G. Have been trying to get it to turn on recently but it just comes up with a bootload page with its version and phone code sig error battery low cannot program. I assume I need to reflash it???
My laptop doesnt recognize it. Searching around I have found and tried to use RSDlite but it does not see the phone. I have windows 10. Any help would be great with this old thing!!.. What should I do ???
thanks all
Just also downloaded P2K tools v5 if thats any help??
wildfireman said:
Hi all.
I have an old moto razr v3i D&G. Have been trying to get it to turn on recently but it just comes up with a bootload page with its version and phone code sig error battery low cannot program. I assume I need to reflash it???
My laptop doesnt recognize it. Searching around I have found and tried to use RSDlite but it does not see the phone. I have windows 10. Any help would be great with this old thing!!.. What should I do ???
thanks all
Just also downloaded P2K tools v5 if thats any help??
Click to expand...
Click to collapse
cannot flash with battery low
get a fastboot cable
see Moto Drivers, Firmware, RSD Lite, and other Unbricking Tools
Sent from my XT1060 using XDA Labs
Re-Install The Device Drivers For Android, If It Didn't Help Then Try Using A PC That Have Freshly Installed Windows. That Will Help You To Recognize Device.
Second Issue Is Low Battery Cannot Program. Try Using The Factory Cable. That Will Bypass That Thing. (Factory Cable Is Cable That Have 5 Wires Inside Cord.)