Sim error Puk is locked - HTC Droid DNA

I started getting the no sim a lot since I flashed cubed kernel
This morning I got this new error
Only a full reset will bring it back to working order
I'm on 1.21 ukb
Cubed kernel
I think I need to go back to stock kernel
Anyone else getting this?
Sent from my HTC6435LVW using xda app-developers app

Before you do that, turn the phone off and resit the SIM card. I was getting that error and doing so fixed it.
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I am getting this too. I get it like twice a week. A quick fix is rebooting phone. I have tried reinserting the SIM while off but it still came on. My guess is its from an old or faulty SIM card. My DNA came with a SIM card but i just kept my old one from my Dinc2.

termin8tor22 said:
I am getting this too. I get it like twice a week. A quick fix is rebooting phone. I have tried reinserting the SIM while off but it still came on. My guess is its from an old or faulty SIM card. My DNA came with a SIM card but i just kept my old one from my Dinc2.
Click to expand...
Click to collapse
Yesterday my sim went dead and had to go to Verizon to get a new one. Totally random. My phone is stock.

My phone is rooted, nothing more, I just got the puk is locked...
I seem to can't win with the SIM cards. This is the second one I've gotten.
HtC DNA
XDA App

I've had it once on cubed. Reboot didn't fix but popping the SIM card did.

termin8tor22 said:
I am getting this too. I get it like twice a week. A quick fix is rebooting phone. I have tried reinserting the SIM while off but it still came on. My guess is its from an old or faulty SIM card. My DNA came with a SIM card but i just kept my old one from my Dinc2.
Click to expand...
Click to collapse
How did you have a micro 4g SIM in a dinc2?
Sent from my HTC6435LVW using Tapatalk 2

sorry meant gs3 in it. That totally slipped my mind as I'm messing with my dinc a lot. Yes put the gs3 SIM in it. My bad
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termin8tor22 said:
sorry meant gs3 in it. That totally slipped my mind as I'm messing with my dinc a lot. Yes put the gs3 SIM in it. My bad
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Click to collapse
I got the same problem, GPGS could not be established.

Get a new sim. They're free. I got it replaced yesterday, and since have not gotten the lock message.
Sent from my HTC6435LVW using Tapatalk 2

Just happened to me this morning... I've only had my DNA a week, what causes this? ? ? Never had a phone do this...
Customer service attempted to assist, however, they ended up directing me to local corporate store to have SIM replaced...
Sent from my HTC DNA using Tapatalk2

This happened to my phone. I rebooted the phone and it was fine. It happened a second time today and I rebooted and it was fine. Called VZW and they said it's not the sim card it's a software glitch and HTC is aware of it and is working on a fix for it now. They said not to try to swap for another DNA because all DNA phones probably will have the software glitch.

I got this error too, luckily rebooting fixed it
outkast2012 said:
I started getting the no sim a lot since I flashed cubed kernel
This morning I got this new error
Only a full reset will bring it back to working order
I'm on 1.21 ukb
Cubed kernel
I think I need to go back to stock kernel
Anyone else getting this?
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse

I got the no SIM 4 times today
I accidentally tossed the SIM removal tool with my box
I ended up using a small flat head screw driver and lightly pushed down on the SIM card slot and powered back on
I did try the rebooting and airplane mode but those didn't work
Pushing the SIM back down a little seems to have helped
Well see if the no SIM comes back
Thank you all for your replies
Sent from my HTC6435LVW using xda app-developers app

Hey guys, this sounds like the same issue use one x plus guys are experiencing try taping the top part of the SIM card to the sides of the tray it's possible that it's getting loose and a reboot is required everytime it looses connection and the software doesn't refresh to check for connection.
Sent from my HTC One X+ using Tapatalk 2

Just got my DNA yesterday and have had this same problem on & off throughout today. Just completely looses the connection or I get the puk error. I popped out the SIM and put it back into place a few hours ago and so far so good...

I have had my DNA since the first day it was released. Just started do this crap today. Reboot fixed it.

It randomly happens. It kinda makes me mad. I'll be good for a few days, then it does it ...
HtC DNA
XDA App

Related

Sim card issue

So today I was on the phone with my friend and all the sudden I couldn't hear him. I took the phone away from my ear and I see puk code locked please contact customer support. First off what does this mean and why is it saying this. I have not rooted my phone or made any modifications at all to my phone. And I have never removed my sim card. I have only had my phone for less the a month. Also sometimes my phone says I do t have a sim card inserted when I know I do. This has happened to me once before.
Any help would be appreciated thanks.
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Anything??
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Jaggar345 said:
So today I was on the phone with my friend and all the sudden I couldn't hear him. I took the phone away from my ear and I see puk code locked please contact customer support. First off what does this mean and why is it saying this. I have not rooted my phone or made any modifications at all to my phone. And I have never removed my sim card. I have only had my phone for less the a month. Also sometimes my phone says I do t have a sim card inserted when I know I do. This has happened to me once before.
Any help would be appreciated thanks.
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
its a known issue with the dna.
try reseating the sim card and rebooting the phone. If the issue persists or comes back ofter go to a verizon store and get a new sim card
I woke up this morning and my sim card was acting up I put it back in because I was lucky enough to have the tool with me and it's better now. I honestly thing it's my sim card because my brother also has this phone and he hasn't had any issues with his sim card at all
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They replaced my phone because of this
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[Q] Sim card won't read

I flashed a new kernel and my Dna went into a loop on the white screen. I got into recovery and flashed back to Nos M7 v1.0.6 with stock kernel. Now it has no signal and can not call out. It keeps saying perparing sim card. Anybody had this happen?
The same issue you describe happened to me a couple of weeks ago and now my phone works only 2g. Have you tried using it in gsm only mode?? What kernel have you flashed? Beastmod?
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Yeah and it come up with no service. The last kernel was beast mod 5.0
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bryant23109 said:
Yeah and it come up with no service. The last kernel was beast mod 5.0
Sent from my DROIDX using Tapatalk 2
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Click to collapse
Are you on Verizon? Because I'm a gsm user. As far as I know the only fix for this is to replace the phone. I cannot since I bought this phone online and I'm using it in another country overseas so send it back for replace it'll cost me 200+.
The 3g/4g antenna is a very delicate coil, during the beastmod flashing bootloop the phone got extremely hot so the antenna coil should be damaged/grounded.
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Thanks for the info. I have just got the phone back to stock. Time to call Verizon to get a replacement!
Sent from my DROIDX using Tapatalk 2
It sucks because I will most likely get a updated replacement
Sent from my DROIDX using Tapatalk 2
Verizon sent me updated replacement and new sim card but I did a factory reset with the new sim card and my old phone is up and running. They told me it must of been just a bad SIM so I could just send back the new phone
The tec told me there is going to be a new update in 2 week but wouldn't say if it was sense 5
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I doubt there will be an update in 2 weeks most of those reps don't have a clue what they are talking about. I called one time because my data was gone and the rep had the same phone and he said "oh my data hasn't been working eaither" he walked me through steps I had already gone through and fixed his issue but then proceeded to tell my my modem was dead. Well I told him it wasn't o got transfered to a higher tier and they fixes it. But we will just have to see I guess. Hopefully that's the case that we get one and get sense 5 that would be nice for those of us who are locked down.
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Help fix 4G :(

Im going to explain this problem in a depth as i can.
I am s-off'd via jtagged, rooted and have twp recovery. I am on newest radio running NOS M7 v2.0.3
I can only connect to 3G for some reason with it reading eHRPD.
i do not know if it was reading this before i started the process of rooting since i never turn the phone completely on once i got it back.
So after some reading and advice i downloaded LTE on off to force 4G
It worked but at the cost of losing my mobile network causing me to not be able to make calls or send out text but i have 4G i can get on the internet.
Atm i am plagued with having 3G and service or using 4G w/o service... and this is a problem.
Also while on 4G it reads RSRP if that helps.
Idk if this is a hardware problem from me getting my device jtagged (which would suck since that means im stuck with it) or if it can be fixed.
Any suggestions would be highly appreciated since im getting annoyed
droidfun09 said:
Im going to explain this problem in a depth as i can.
I am s-off'd via jtagged, rooted and have twp recovery. I am on newest radio running NOS M7 v2.0.3
I can only connect to 3G for some reason with it reading eHRPD.
i do not know if it was reading this before i started the process of rooting since i never turn the phone completely on once i got it back.
So after some reading and advice i downloaded LTE on off to force 4G
It worked but at the cost of losing my mobile network causing me to not be able to make calls or send out text but i have 4G i can get on the internet.
Atm i am plagued with having 3G and service or using 4G w/o service... and this is a problem.
Also while on 4G it reads RSRP if that helps.
Idk if this is a hardware problem from me getting my device jtagged (which would suck since that means im stuck with it) or if it can be fixed.
Any suggestions would be highly appreciated since im getting annoyed
Click to expand...
Click to collapse
What carrier are you on?
In any case, I would RUU back to stock, including kernel, and see if I get 4G. Make sure 4G is available in your area....?
Look in mobile connection make sure you have 4g enabled...
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I had the same problem when I got my phone back. Took it back to Verizon and got a new phone. I tried everything and nothing worked. It is like something happened to the radio. Tried to flash a new one nothing. Still haven't heard back from mtv on trying to get a refund.
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Sigh thats something i wanna avoid so Ill just have to stay stuck until moonshine comes out. I really like sense 5 and I don't wanna go back to 4+... Then I'll get a replacement I guess.
As far as RUU to stock and seeing if I was on LTE I already did all that. I was almost looking into build.props but I assumed that wouldnt work either. So guess I'm just stuck on 3G unless it randomly wanna come back which I doubt unless somebody comes up with a solution besides just getting a replacement.
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droidfun09 said:
Im going to explain this problem in a depth as i can.
I am s-off'd via jtagged, rooted and have twp recovery. I am on newest radio running NOS M7 v2.0.3
I can only connect to 3G for some reason with it reading eHRPD.
i do not know if it was reading this before i started the process of rooting since i never turn the phone completely on once i got it back.
So after some reading and advice i downloaded LTE on off to force 4G
It worked but at the cost of losing my mobile network causing me to not be able to make calls or send out text but i have 4G i can get on the internet.
Atm i am plagued with having 3G and service or using 4G w/o service... and this is a problem.
Also while on 4G it reads RSRP if that helps.
Idk if this is a hardware problem from me getting my device jtagged (which would suck since that means im stuck with it) or if it can be fixed.
Any suggestions would be highly appreciated since im getting annoyed
Click to expand...
Click to collapse
I had this happen after using my nexus. Somehow my SIM got corrupted. 4g worked on the galaxynexus but not my DNA. New SIM card fixed it. Try going to Verizon and asking for a new SIM card.
Sent from my HTC6435LVW using xda premium
Thank you that fixed it. It took two Sims but I got everything working and now I have the ultimate phone.
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droidfun09 said:
Thank you that fixed it. It took two Sims but I got everything working and now I have the ultimate phone.
Sent from my HTC6435LVW using xda app-developers app
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Click to collapse
Awesome. I would like to know why it does this. It's nice to use my nexus every once in a while. But now I can't without needing a new sim.
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I mean I doubt this is it but I had a really old sim card since 4G first came out. I would test this but I don't want it to happen again. Lol
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droidfun09 said:
I mean I doubt this is it but I had a really old sim card since 4G first came out. I would test this but I don't want it to happen again. Lol
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Click to collapse
droidfun09 said:
Thank you that fixed it. It took two Sims but I got everything working and now I have the ultimate phone.
Sent from my HTC6435LVW using xda app-developers app
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Click to collapse
I have the same issue that you are having. I am glad I was not the only person to have this happen I am going to put my phone back to being S-On and locked with the factory ROM and then head to Verizon to get a new SIM card.
chayos00 said:
I have the same issue that you are having. I am glad I was not the only person to have this happen I am going to put my phone back to being S-On and locked with the factory ROM and then head to Verizon to get a new SIM card.
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Click to collapse
That's more than likely not necessary if ur just getting a new SIM card. U shouldn't have an issue even if ur s off and unlocked. SIM cards r free.
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Krispenwah said:
That's more than likely not necessary if ur just getting a new SIM card. U shouldn't have an issue even if ur s off and unlocked. SIM cards r free.
Sent from my HTC6435LVW using xda premium
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Click to collapse
Correct they are free, but the guy I tend to see at the Verizon store always seems to launch that hboot screen everytime I go in there. He did when I had the SIM card swapped earlier in the year as it would disconnect from my network several times a day. So I just want to be on the safe side.
I had my SIM card replaced twice on my resound and both times went to the store without relocking the bootloader or anything. Didn't have any issues. They programmed the new card and I was on my merry way. Maybe call em first and without giving any of ur account information ask if u can get a new SIM card if uv rooted ur phone. It would suck to go thru that process if it's not necessary but I can certainly understand the better safe than sorry approach. The phone call would definitely be worth the time though imo.
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chayos00 said:
Correct they are free, but the guy I tend to see at the Verizon store always seems to launch that hboot screen everytime I go in there. He did when I had the SIM card swapped earlier in the year as it would disconnect from my network several times a day. So I just want to be on the safe side.
Click to expand...
Click to collapse
Just go in and ask for a new sim card. No need to waste your time relocking and s-on'ing your phone.
Sent from my HTC6435LVW using xda app-developers app
So I got the issue resolved without a new SIM card. So here is a combo of things I did to resolved the issue. I have everything in the link below.
http://forum.xda-developers.com/showthread.php?t=2338810
I think it was resolved after I flashed my radio and then I went back to stock just in case I have any more issues in the next week. As if I do I will go back to the Verizon store and swap out my phone. But I'd rather be S-ON in case that happens and be that way for a bit. Plus I wanted to test the S-ON for future purposes of in case I needed to get back there I knew how to.

[Q]HELP: bought used phone and new sim no 4g

i bought a used inc 4g went and got a new sim, it has 3g but no 4g. i can manually put it on lte only the signal bars goes empty and X above it, tier 2 tech thinks its the sim so sending me another new one, heres a logcat of trying to go to 4g and wont.any one see anything that could cause it, thanks
sk842018 said:
i bought a used inc 4g went and got a new sim, it has 3g but no 4g. i can manually put it on lte only the signal bars goes empty and X above it, tier 2 tech thinks its the sim so sending me another new one, heres a logcat of trying to go to 4g and wont.any one see anything that could cause it, thanks
Click to expand...
Click to collapse
What ROM?
Phone is completely stock, New sim be here Monday if that ain't it said.get free clnr phone. Said shows LTE being sent to phone but only 3g.
sk842018 said:
i bought a used inc 4g went and got a new sim, it has 3g but no 4g. i can manually put it on lte only the signal bars goes empty and X above it, tier 2 tech thinks its the sim so sending me another new one, heres a logcat of trying to go to 4g and wont.any one see anything that could cause it, thanks
Click to expand...
Click to collapse
this happened to me as well..> Its not a rom issue... I tried all roms and tricks and nothing worked... Went to the Verizon to get another sim card which is free at their retail stores and got my 4G back
You could call their tech support and have them update your PRL. That is what they did for me, instantly I regained 4G LTE
Sent from my ADR6410LVW using xda app-developers app
Get off work a hour and 45 mins. New sim at home, I'll update after try that and tech support says looked like when they activated this sim something went wrong. Will update shortly.
So?
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vazersecurity said:
So?
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Click to expand...
Click to collapse
New sim. Still.only 3g. Set preferred network type LTE only. Status bars go greyed out.and X above them :/
And you contacted Verizon about the matter?
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vazersecurity said:
And you contacted Verizon about the matter?
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Click to expand...
Click to collapse
Yea, we've tried everything. They want to replace it under my insurance
If it isn't rooted then why not? But I would get more than one opinion.
Sent from my ADR6410LVW using xda app-developers app
Not outed all stock, if all else fails guess 100$ through insurance ain't bad, just seems weird,
sk842018 said:
Not outed all stock, if all else fails guess 100$ through insurance ain't bad, just seems weird,
Click to expand...
Click to collapse
I would have thought it would have been the SIM. I messed up the PRL on my SIM card because I didn't know that you weren't supposed to update your roaming capabilities by dialing *228. Big mistake. I confused the customer representative when I told him because I didn't what to tell him I had rooted my phone and put a custom ROM on it.
UPDATE: after rooting/ s-off last night I stayed on stock and changed a few build prob line edits, and messed around with diagnostic mode and got my 4g, lasted through nite and all morning till bout hr ago it went to 3g and won't go back on LTE. Rebooted must.of reverted what all I changed/edited back to normal. I'm going try go one by one.and.see.which one/one's I get 4g with, I'll try and find out what's causing it and.make.a.ind.d script that will run at boot.
sk842018 said:
UPDATE: after rooting/ s-off last night I stayed on stock and changed a few build prob line edits, and messed around with diagnostic mode and got my 4g, lasted through nite and all morning till bout hr ago it went to 3g and won't go back on LTE. Rebooted must.of reverted what all I changed/edited back to normal. I'm going try go one by one.and.see.which one/one's I get 4g with, I'll try and find out what's causing it and.make.a.ind.d script that will run at boot.
Click to expand...
Click to collapse
interesting ... WHEN you figure out, remember to please share the needed and resultant info with the rest of us Dinc4G users
thanks

SIM card issue is back

Did the update a couple of days ago and now the SIM card will not read. Took it to Verizon and asked if the update had anything to do with this issue and they looked at me with a blank face...so now I pose the question...
Does anyone else have SIM card issues? I have a warranty replacement on the way but thought I would ask to see if there is a real issue or just a random SIM slot failure.
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wildbillc said:
Did the update a couple of days ago and now the SIM card will not read. Took it to Verizon and asked if the update had anything to do with this issue and they looked at me with a blank face...so now I pose the question...
Does anyone else have SIM card issues? I have a warranty replacement on the way but thought I would ask to see if there is a real issue or just a random SIM slot failure.
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
Permanent solution is to get a new Sim tray from HTC. They made a thicker one and if you contact their support and ask for it they will send you one out for free. Then you won't get any Sim card errors anymore.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Jaggar345 said:
Permanent solution is to get a new Sim tray from HTC. They made a thicker one and if you contact their support and ask for it they will send you one out for free. Then you won't get any Sim card errors anymore.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This. And they will send it for free and without hassle. Mine came in about a week.
Tapatalk
As long as you live in the US.. They weren't very cooperative with sending it abroad.. But mine is on the way now
Sent from my HTC6435LVW using Tapatalk
Thanks
I will call Monday and order the new tray for the replacement phone so i won't have this issue again. Thanks for your help.
I have this problem every once in awhile I usually restart and it's fine. Ice had my DNA for awhile will they still send one to me?
Jaggar345 said:
Permanent solution is to get a new Sim tray from HTC. They made a thicker one and if you contact their support and ask for it they will send you one out for free. Then you won't get any Sim card errors anymore.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I put tape on the back of mine and haven't had an issue since. It's a good temp solution while you wait on the new tray.

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