So today I was on the phone with my friend and all the sudden I couldn't hear him. I took the phone away from my ear and I see puk code locked please contact customer support. First off what does this mean and why is it saying this. I have not rooted my phone or made any modifications at all to my phone. And I have never removed my sim card. I have only had my phone for less the a month. Also sometimes my phone says I do t have a sim card inserted when I know I do. This has happened to me once before.
Any help would be appreciated thanks.
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Anything??
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Jaggar345 said:
So today I was on the phone with my friend and all the sudden I couldn't hear him. I took the phone away from my ear and I see puk code locked please contact customer support. First off what does this mean and why is it saying this. I have not rooted my phone or made any modifications at all to my phone. And I have never removed my sim card. I have only had my phone for less the a month. Also sometimes my phone says I do t have a sim card inserted when I know I do. This has happened to me once before.
Any help would be appreciated thanks.
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its a known issue with the dna.
try reseating the sim card and rebooting the phone. If the issue persists or comes back ofter go to a verizon store and get a new sim card
I woke up this morning and my sim card was acting up I put it back in because I was lucky enough to have the tool with me and it's better now. I honestly thing it's my sim card because my brother also has this phone and he hasn't had any issues with his sim card at all
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They replaced my phone because of this
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Related
hi guys, i've been having a problem about my network. sometimes my data isn't working at all but it doesn't really says that it's disconnected to fix it i have to reboot. I tried different roms but my data still drops sometimes like 4 times a day.
so is there any chance that i broked the phone's data antenna even my calls still work? i have the phone for 6 months and this is the first time this has happened. i really don't want to exchange my phone to tmobile but if that's the only way to try then that's what i'll do.
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I would suggest getting a new SIM card. In most cases a new sim card will fix that problem. I work for T-Mo and that's usually a good fix. If that doesnt work then try a factory reset. If that doesn't work then warranty. Good luck!!
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yeah i have done a factory reset. So i'll ask t mobile for a new sim card?
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Just go to a store and ask for a sim replacement. Since its a damaged sim they should just replace it for free.
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I don't need to call them? i'll just directly go to a tmobile?
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Yes sir. They will activate your number on to it and put it in the phone. Off you go. That simple.
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When you bought your Vibrant, check in the box, there should be 2 sim cards.
i just called t mobile today and they said that my sim card is old which is weird. my sim card came with the phone 6 months ago. is there really a new sim card?
So they said i do need to change my sim card, will my number be changed?
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xriderx66 said:
When you bought your Vibrant, check in the box, there should be 2 sim cards.
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If he upgraded to the vibrant and the rep happened to leave the sim in there then there would be another one. There is typically only one sim per box.Usually if you are an existing customer and you upgrade the rep will take the sim out of the box and keep it.
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iynfynity said:
i just called t mobile today and they said that my sim card is old which is weird. my sim card came with the phone 6 months ago. is there really a new sim card?
So they said i do need to change my sim card, will my number be changed?
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Nope. Number will stay the same. They just activate the new card with your number and deactivate the old. Yes, they came out with a new version of the sim card a while ago.
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oh ok thanks. i really forgot to ask why did they put this sim if it's not compatible with the phone. I didn't know that they have a newer sim card.
thanks!
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Well the one that you have should work fine. But like anything else they occasionally go bad. They updated the sims when they started upgrading the network. Just gives a better connection on 3g/4g.
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Anyone run into this? My wife has had her TB replaced once already. Today it went to puk lock without her doing anything. She went to make a call and it was puk locked. Had her pull the battery and it's fine for the moment. Seems like the TB has a mind of its own.
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I take it no one has had this happen.
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I think you may need to call VZ to get a puk unlock code. This can happen on GSM devices (had it happen to me on my Nexus One), and I had to call T-Mobile (my provider then) to get a puk unlock code.
I think its a characteristic of the SIM card, since the T-Bolt uses one.
The device puk locked, but did battery pull and it's fine now. That's what is wierd about it.
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It does not really matter anymore, as the PUK code can be found in the My Verizon page. It happened to me, I unlocked, and was good to go.
You can log onto my Verizon and get your puk code also....
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I know. She never did anything to make puk lock though. Pulled the battery and it didn't ask again for the puk. That is what bothers me about it. Is it possible the sim card is bad or is it just one of the many anomalies of the tb?
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Today suddenly my phone say "no sim card" and is not detecting any sim card.
I tried to factory reset phone but it did not helP.
Pls help
Did you even try getting a new sim card
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I get this sometimes if my phone gets too hot for some reason. If I power off the phone and give it a chance to cool down, it works when I turn it back on.
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Hi. My names.common sense. Have we met? Did u try taking the sim card out? What were u doing when this happened? Have u tried any other fixes before posting? Moaar info is needed.
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My phone was working till Saturday.
I was roaming and so I disabled the data and switched off the phone.
When I can back , I restarted the phone it did not pick the sim card .
It said "No Sim Card".
I factory rested the phone and tried a new sim card .
still it is not working.
Phalanx7621 said:
Hi. My names.common sense. Have we met? Did u try taking the sim card out? What were u doing when this happened? Have u tried any other fixes before posting? Moaar info is needed.
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Click to collapse
I seriously dislike you
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allyrocky said:
My phone was working till Saturday.
I was roaming and so I disabled the data and switched off the phone.
When I can back , I restarted the phone it did not pick the sim card .
It said "No Sim Card".
I factory rested the phone and tried a new sim card .
still it is not working.
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Click to collapse
warranty. If you've done nothing to the phone at the time it broke, changing sim card, and cleaning the contact points do nothing.
Shes broke.
I spoke with ATT warranty center and they are saying if your phone is not able to read sim card it's not covered by warranty.
Not sure what to do now.
allyrocky said:
I spoke with ATT warranty center and they are saying if your phone is not able to read sim card it's not covered by warranty.
Not sure what to do now.
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That's ridiculous ! Did you speak to someone in store or on the phone? That should really be covered
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jthatch12 said:
That's ridiculous ! Did you speak to someone in store or on the phone? That should really be covered
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I spoke with someone on phone
I did speak with samsung Customer care now. They said they will repair the phone and send it back.
EDIT:
I'm on ICS 4.0.3 , trying to get the phone back to stock by using this method , will there be any problem ?
http://forum.xda-developers.com/showpost.php?p=18859438&postcount=199
allyrocky said:
I spoke with someone on phone
I did speak with samsung Customer care now. They said they will repair the phone and send it back.
EDIT:
I'm on ICS 4.0.3 , trying to get the phone back to stock by using this method , will there be any problem ?
http://forum.xda-developers.com/showpost.php?p=18859438&postcount=199
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I've never done it but from what I understand it works well.
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Again, did you try getting a new sim?
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Nick281051 said:
Again, did you try getting a new sim?
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yes.I got a brand new Sim card from ATT showroom and activated the Sim card and still the phone did not detect the sim .
Nick281051 said:
Again, did you try getting a new sim?
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Did you bother reading what he even has been posting?
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jthatch12 said:
Did you bother reading what he even has been posting?
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Yes and I didn't see whether he had gotten a new SIM card or not. Now that I know he has, I suggest he get someone else on the phone or try to go into a store and have them verify it's the device.
Nick281051 said:
Yes and I didn't see whether he had gotten a new SIM card or not. Now that I know he has, I suggest he get someone else on the phone or try to go into a store and have them verify it's the device.
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I tried the old/new sim in other phones and it works.
So I assume it's a issue with the phone..
allyrocky said:
I tried the old/new sim in other phones and it works.
So I assume it's a issue with the phone..
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Yeah I'm sure it is the device now.
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The fact that it is a H/W defect on the phone. at&t should cover it. Thats bull**** if they dont. at&t would send you a new phone, and when you get that one you'd send your broke one in. samsung your out a phone for longer.
I'd be calling a manager at customer support in the warranty section. but Im an asshole, and if i pay good money for something, I tend to get my way when a device has issues that are not my doing.
Good luck man.
MotoMudder77 said:
The fact that it is a H/W defect on the phone. at&t should cover it. Thats bull**** if they dont. at&t would send you a new phone, and when you get that one you'd send your broke one in. samsung your out a phone for longer.
I'd be calling a manager at customer support in the warranty section. but Im an asshole, and if i pay good money for something, I tend to get my way when a device has issues that are not my doing.
Good luck man.
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+7 ,give att hell. It's definitely a hardware problem and theres no reason for it not to be under warranty.
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I started getting the no sim a lot since I flashed cubed kernel
This morning I got this new error
Only a full reset will bring it back to working order
I'm on 1.21 ukb
Cubed kernel
I think I need to go back to stock kernel
Anyone else getting this?
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Before you do that, turn the phone off and resit the SIM card. I was getting that error and doing so fixed it.
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I am getting this too. I get it like twice a week. A quick fix is rebooting phone. I have tried reinserting the SIM while off but it still came on. My guess is its from an old or faulty SIM card. My DNA came with a SIM card but i just kept my old one from my Dinc2.
termin8tor22 said:
I am getting this too. I get it like twice a week. A quick fix is rebooting phone. I have tried reinserting the SIM while off but it still came on. My guess is its from an old or faulty SIM card. My DNA came with a SIM card but i just kept my old one from my Dinc2.
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Yesterday my sim went dead and had to go to Verizon to get a new one. Totally random. My phone is stock.
My phone is rooted, nothing more, I just got the puk is locked...
I seem to can't win with the SIM cards. This is the second one I've gotten.
HtC DNA
XDA App
I've had it once on cubed. Reboot didn't fix but popping the SIM card did.
termin8tor22 said:
I am getting this too. I get it like twice a week. A quick fix is rebooting phone. I have tried reinserting the SIM while off but it still came on. My guess is its from an old or faulty SIM card. My DNA came with a SIM card but i just kept my old one from my Dinc2.
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How did you have a micro 4g SIM in a dinc2?
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sorry meant gs3 in it. That totally slipped my mind as I'm messing with my dinc a lot. Yes put the gs3 SIM in it. My bad
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termin8tor22 said:
sorry meant gs3 in it. That totally slipped my mind as I'm messing with my dinc a lot. Yes put the gs3 SIM in it. My bad
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I got the same problem, GPGS could not be established.
Get a new sim. They're free. I got it replaced yesterday, and since have not gotten the lock message.
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Just happened to me this morning... I've only had my DNA a week, what causes this? ? ? Never had a phone do this...
Customer service attempted to assist, however, they ended up directing me to local corporate store to have SIM replaced...
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This happened to my phone. I rebooted the phone and it was fine. It happened a second time today and I rebooted and it was fine. Called VZW and they said it's not the sim card it's a software glitch and HTC is aware of it and is working on a fix for it now. They said not to try to swap for another DNA because all DNA phones probably will have the software glitch.
I got this error too, luckily rebooting fixed it
outkast2012 said:
I started getting the no sim a lot since I flashed cubed kernel
This morning I got this new error
Only a full reset will bring it back to working order
I'm on 1.21 ukb
Cubed kernel
I think I need to go back to stock kernel
Anyone else getting this?
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Click to collapse
I got the no SIM 4 times today
I accidentally tossed the SIM removal tool with my box
I ended up using a small flat head screw driver and lightly pushed down on the SIM card slot and powered back on
I did try the rebooting and airplane mode but those didn't work
Pushing the SIM back down a little seems to have helped
Well see if the no SIM comes back
Thank you all for your replies
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Hey guys, this sounds like the same issue use one x plus guys are experiencing try taping the top part of the SIM card to the sides of the tray it's possible that it's getting loose and a reboot is required everytime it looses connection and the software doesn't refresh to check for connection.
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Just got my DNA yesterday and have had this same problem on & off throughout today. Just completely looses the connection or I get the puk error. I popped out the SIM and put it back into place a few hours ago and so far so good...
I have had my DNA since the first day it was released. Just started do this crap today. Reboot fixed it.
It randomly happens. It kinda makes me mad. I'll be good for a few days, then it does it ...
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XDA App
Did the update a couple of days ago and now the SIM card will not read. Took it to Verizon and asked if the update had anything to do with this issue and they looked at me with a blank face...so now I pose the question...
Does anyone else have SIM card issues? I have a warranty replacement on the way but thought I would ask to see if there is a real issue or just a random SIM slot failure.
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wildbillc said:
Did the update a couple of days ago and now the SIM card will not read. Took it to Verizon and asked if the update had anything to do with this issue and they looked at me with a blank face...so now I pose the question...
Does anyone else have SIM card issues? I have a warranty replacement on the way but thought I would ask to see if there is a real issue or just a random SIM slot failure.
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Permanent solution is to get a new Sim tray from HTC. They made a thicker one and if you contact their support and ask for it they will send you one out for free. Then you won't get any Sim card errors anymore.
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Jaggar345 said:
Permanent solution is to get a new Sim tray from HTC. They made a thicker one and if you contact their support and ask for it they will send you one out for free. Then you won't get any Sim card errors anymore.
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This. And they will send it for free and without hassle. Mine came in about a week.
Tapatalk
As long as you live in the US.. They weren't very cooperative with sending it abroad.. But mine is on the way now
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Thanks
I will call Monday and order the new tray for the replacement phone so i won't have this issue again. Thanks for your help.
I have this problem every once in awhile I usually restart and it's fine. Ice had my DNA for awhile will they still send one to me?
Jaggar345 said:
Permanent solution is to get a new Sim tray from HTC. They made a thicker one and if you contact their support and ask for it they will send you one out for free. Then you won't get any Sim card errors anymore.
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I put tape on the back of mine and haven't had an issue since. It's a good temp solution while you wait on the new tray.