[Q] USB port/Charging Issue and Warranty - Galaxy S III Q&A, Help & Troubleshooting

Hey last week my galaxy s3 started having charging problems. At first what was happening was the charger would start charging it but then disconnect a few minutes after. If I left it on over night it would only charge about 30% and if I had sound on i could hear the phone connecting and disconencting the charger constantly.
I was on holidays at the time and had been down the beach with it so at the time I figured maybe a bit of sand got in the USB port, so when I got home I sprayed the port with compressed air and it fixed it for 1 charge, maybe 2. Now it is even worse.
Yesterday i was plugging it in and it would say it was charging but it would never charge, even after a reboot the battery would not how any more % then it previously had. Today I have plugged it in and now it was 'USB connector disconnected' (I guess it's hitting the OTG pin?), and now it doesn't charge at all or connect to the PC.
I have gone through numerous threads and tried a bunch of stuff nothing has worked, tried with multiple chargers, both Samsung originals and old Nokias and HTC's, all do the same.
I am running the poland version of 4.1.2 and have been for about a month, my phone is not rooted I just flashed it over the top of the stock ROM. So my question is this: the samsung service plaza is pretty close to my work so I was thinking about taking it down at lunch time, since I have flashed to the polish ROM is it likely that they will refuse to fix this under warranty?
Any help would be great, cheers guys.

So I've figured out I can connect the usb to the computer and if I push up on the end of the cable connected to the phone it will stay connected to the pc.
This gives me a chance to revert back to a stock Australian ROM, but it's pretty flimsy and I'm afraid of bricking it if it drops out mid flash.
So if anyone knows if flashing a phone to a stock foreign ROM (without rooting) voids warranty or not it will probably help me make my decision.
Cheers

KingGambit said:
So I've figured out I can connect the usb to the computer and if I push up on the end of the cable connected to the phone it will stay connected to the pc.
This gives me a chance to revert back to a stock Australian ROM, but it's pretty flimsy and I'm afraid of bricking it if it drops out mid flash.
So if anyone knows if flashing a phone to a stock foreign ROM (without rooting) voids warranty or not it will probably help me make my decision.
Cheers
Click to expand...
Click to collapse
Had similar iasues.. i flashed stockrom from sammobile using mobile odin. If you cam connect it to the pc use odin, if not and its rooted already use mobile odin.. download/copy rom to extsdcard.

best way is to root using pc odin as it will take only a few minutes, then flash official firmware using mobile odin

Related

Charging suspended. Voltage too high

Hi!
I know that are simillar threads about this, but none of them have the answer to my problem. I read them all.
As many others, my Galaxy S 2 started to give that error after the upgrade to ICS (in my case, I did it because my phone sent me the "alert" directly, not because I tried to upgrade it through Odin or similar).
My problem now is that the phone is not even detected by my computer in Download Mode, If I remove the battery for 10 minutes and add it again, it does show like if the battery ran out of charge and does not start, if I plug it to the wall charger then show as charging and then can start it, but the "charging suspended voltage too high" message show every 20 seconds.
I tried to clean the usb with a toothbrush, tried also with the "knife method" but nothing of that helps. I would like to even downgrade the OS to a 3.x version, but can't make the computer recognize the phone in Download Mode. Any help would be appreciated.
I drove myself mad chasing this one a couple of weeks ago, it does indeed seem to be a problem with the connection between the USB plug and the phones mainboard.
I did find a post by a Samsung engineer in which he claimed it was a common problem and that he was seeing 3 or 4 a day.
I was lucky in that mine was solved by gently pushing the male internal connector gently forwards (upwards if the phone is on its back)
If you think logically, a usb/mainboard connection problem does make sense, in as much as there are so many differing symptoms and the claimed successes by cleaning, I would guess in these instances, the cleaning has in fact, simply moved the connector back into position.
This is a pretty poor show for Sammy, there seem to be more and more S2's failing in this way as time goes on, my own phone has only ever been charged in the Samsung dock, and still fell foul of it!
I would give repositioning the connector another try, pull the battery and use a wooden toothpick or similar, I used a fruit knife, but wouldn't recommend it. If you cant get it back in shape, I'm afraid you will have to send it back to Samsung
R
JorgeC said:
Hi!
I know that are simillar threads about this, but none of them have the answer to my problem. I read them all.
As many others, my Galaxy S 2 started to give that error after the upgrade to ICS (in my case, I did it because my phone sent me the "alert" directly, not because I tried to upgrade it through Odin or similar).
My problem now is that the phone is not even detected by my computer in Download Mode, If I remove the battery for 10 minutes and add it again, it does show like if the battery ran out of charge and does not start, if I plug it to the wall charger then show as charging and then can start it, but the "charging suspended voltage too high" message show every 20 seconds.
I tried to clean the usb with a toothbrush, tried also with the "knife method" but nothing of that helps. I would like to even downgrade the OS to a 3.x version, but can't make the computer recognize the phone in Download Mode. Any help would be appreciated.
Click to expand...
Click to collapse
1. if you have warranty and not used odin, better take it to the samsung service center.
or
2. try to get a full charge battery from your friend and finish your job in dwnl mode using odin
or
3. try usb jig method to reset and start your mobile in recovery/dwnl mode.. you can search the forum on this and there are lots of posts reg this.
explains the randomness
If the connector moves its presumably broken connection with motherboard. Wonder if a teeny drop of superglue.....
Its odd how its become a feature after ICS but I suppose if its an age/ wear and tear thing that works too. Mine is drvibg me nuts too
Not solved with Stock ROM
Im also having the same problem . Not able to fix it. But if u want to connect to PC , just connect ur phone to PC and restart the phone. Then the drivers will installed and it will detected . Now u can flash it using ODIN . I tried updaing through the Kies with latest version of ICS patch , now the warning mesasge is not coming , but the battery icon blinks every second and if i check the status it shows NOT CHARGING instead of DISCHARGING

Desperate need help charging problems

Ok let me start my sad story. Months ago i upgraded to ICS and all was fine untill the phone started giving me that error " charging paused voltage to high". I used my nandroid to go back to GB and it was the same. Since then i changed Ics versions, now im on Cm9. I used contact cleaner spray and it actually worked for a few days. Then i got the problem again. In the last month there was no more "voltage to high" error but the phone was not charging anymore, usb or ac, unless i reboot the device. Then it says its charging but it doesnt say USB or AC, just charging. And today it stopped charging period. No matter if i reboot or not. The thing is that i bet you will all say its the USB port, and i might agree but if the micro usb port is broken tell me why odin recognize the device instantly in download mode and flashing goes smooth or why when i use my USB OTG cable my flash drive connects flawlessly and the copy operation runs perfectly? I dont get it, thats why i need help because i love my Sgs2. If there are other threads i appologize but im a seaman and im sailing alot hence my online time is either very limited or expensive.
Thanks in anticipation!
Sent from my GT-I9100 using xda premium
Obviously a problem with the charging circuitry. You can replace the board yourself apparently (not something I'd try), you can send it in for warranty repair or a local non-Samsung authorised repair shop should be able to repair it fairly quickly I would have thought. We see this problem on here all the time.
You could always try another battery and/or charger if you still think it isn't this problem. If you do have the same issue with a new battery/charger, then it's definitely the problem.
You've done everything you possibly can to rule a hardware issue in/out (you've gone back to stock, back to GB, cleaned the contacts), there isn't a great deal more you can do other than the above.

[Q] USB Went crunch. Rooted

So Late in the night, I went to plug my Samsung into the charger. As always I just plugged it in except this time I heard a slight crunch as I plugged it in. I am careful with my devices. No excess force applied. I looked at it and it was not charging. Removed the usb from the charger and placed it into my laptop. Still not charging. Taking a close look at it, I cant see any damage on both the phones usb port and the cable though my eye sight is appalling so I wouldn't rely of that.
Now Here is the main issue. I believe that the solders in the phone joining the usb port to the board have broken, Holding the usb at an angle allows for charge to go through. I would like to send my phone in for repair however it has a custom ROM (Foxhound) and custom kernel and has the new Bootloader so it checks the rom at every boot, increasing the flash counter by 1 at boot. So, how would I go about getting this repaired.
I cant return to stock because the USB is broken and so I cant get it fixed under warranty. Is my phone essentially unreturnable?
you can flash an older bootloader and reset flash counter. then send for warranty.
The Rudster said:
So Late in the night, I went to plug my Samsung into the charger. As always I just plugged it in except this time I heard a slight crunch as I plugged it in. I am careful with my devices. No excess force applied. I looked at it and it was not charging. Removed the usb from the charger and placed it into my laptop. Still not charging. Taking a close look at it, I cant see any damage on both the phones usb port and the cable though my eye sight is appalling so I wouldn't rely of that.
Now Here is the main issue. I believe that the solders in the phone joining the usb port to the board have broken, Holding the usb at an angle allows for charge to go through. I would like to send my phone in for repair however it has a custom ROM (Foxhound) and custom kernel and has the new Bootloader so it checks the rom at every boot, increasing the flash counter by 1 at boot. So, how would I go about getting this repaired.
I cant return to stock because the USB is broken and so I cant get it fixed under warranty. Is my phone essentially unreturnable?
Click to expand...
Click to collapse
it seem that nothing can be done unless your usb port get fixed.
asamad said:
it seem that nothing can be done unless your usb port get fixed.
Click to expand...
Click to collapse
use Triangle away to reset flash counter, then pay for mobile odin from play store and flash stock firmware from sammobile.com
I myself have never used mobile odin, so not sure if it will work.
I have used mobile Odin...works like a charm so go ahead and flash stock through that.
Enviado desde mi Nexus 10 usando XDA Premium HD app

No USB Connection Only Charging

So Ive had my Note 2 since release on VZW. I have my ups and downs and I have read numerous threads from different forums about this situation. I wanted to know if this starting to become the norm, which it shouldnt be.
So lately I have noticed that my phone when I connect it a charger that it will make the the sound that it is being connected a bunch of times. Sometimes it wont charge after that and I have to let it sit for about 10min - hr while connected to get it to charge again. Yesterday I was planning to unlock the bootloader again as I got bored of stock. So I plugged into my computer and all I got was the normal ding ding when connected and that was it. I walked away to make me a "samich" and get a beer knowing it was going to be about an hour or so to get it unlocked, TWRP installed, pick a rom, and setup. So I got to my computer and notice that the phone was usb charging but no notification on phone for MTP or PTP. So unplugged/replugged and nada, Still got the ding ding and charge indicator but no usb connection.
Today I came back to the computer and saw that computer recognize my phone with
**In my head, female robotic voice*
"How would you like to open your files"
So at least it recognize my phone. I disconnected/reconnected and still popped up on phone for MTP/PTP and on computer how would I like to open my files. I even jiggled the cable to thinking that the port may be broken/defective. I changed cables just to make sure that maybe the cables are bad
Samsung Stock White Cable
Moto X Cable
HTC One cable
Generic Cable from Amazon
All good. So Im wondering if maybe the port maybe dirty and just need some air in the port or can the port itself be going bad. I had honestly tried for about 2 hours last night trying to figure out what I did wrong or if anything changed.
While I was searching around I found a way to root my phone without using my computer as I had no way to connect at the time which was awesome
http://forum.xda-developers.com/showthread.php?t=2130276
Use Aragorn method, last selection. FYI
So has anyone else gone thru the above?
I mean pretty much right now my phone is fully operational and has full usb/charging functionality but I hate for this to happen if Im in ODIN or flashing something and it hits the fan and now have a paper weight. I have heard chatters that sometimes the the software might be the culprit as I am not seeing any kind of damage to the port that would indicate to be so.
Stock out of the box Software
OS: 4.1.2
Root only/Bootloader Locked
Confirmed via Odin and ADB that phone is recognize, trying to eliminate that it maybe a driver issue.
Checked Device Manager to see maybe driver maybe an issue but it did not even pick it up while connected at the time.
Threads I tried for troubleshooting;
http://forum.gsmhosting.com/vbb/f77...note-2-diag-modes-16-digit-passwords-1671132/
http://forums.androidcentral.com/ve...alaxy-note-2-usb-pc-connection-problem-3.html
Would like to note too ( <--ehh get it, see what I did there, lol) that I did send my phone in for repair twice, the first for memory card and the second for cracked screen. When I got my phone back the second time I have notice that horrid "Verizon" logo on the on the home button was gone. So happy about it. The problem which was minor at the time was when I connected my earphones into the jack and was charging it at the same time I had some weird distortion. Still does it but but just learned to to listen to my phone while charging.....
So idk if maybe somewhere down the line in repairs did something go fubar but Ill see what happens this weekend.
So decided to open up my phone and see what the hell was going on and I dont know if what Im seeing is correct. I checked the the Usb chip and the chip is marked with
SPH-L900_SPR
REV 0.9 LF-A G
NF 1241 SY
To my knowledge, this is a Sprint part. Keep in mind that I recently got my phone back from Verizon, well Asurion, from repair due to cracked screen. Like I said before the home button does not have the Verizon logo. Just a white blank button. I dont know if they share parts and what not.
http://www.ebay.com/itm/Galaxy-Note...e_Replacement_Parts_Tools&hash=item35c71596e0
The link above is the usb part I need for my phone but my question now is are these parts interchangeable like the screens or it is because its a Sprint Note 2 usb chip that Im having problems. I ordering the part as I cant claim insurance anymore until open enrollment in January. Hopefully this fixes the issue and maybe I can save myself the cash to have it serviced by a store.
I too gave up on trying to have my PC connect via USB.it only charges.I have 3 different computers and they only charge it. For transferring files I use air droid.
Sent from my SCH-I605 using xda app-developers app
st34dy said:
I too gave up on trying to have my PC connect via USB.it only charges.I have 3 different computers and they only charge it. For transferring files I use air droid.
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
The problem Im having is I re-locked my bootloader and re flashed everything back to stock as I was following the insurance route to just get it fixed. But when I found out that I couldn't anymore then I went the other route to fix it myself. Now that I just want to unlock and start flashing away I cant because my computer wont read or register my phone. So Im waiting for the part to come in and do the repair myself. Easy fix in my opinion and will help out to get me to flash other roms. The only thing I was able to do is root the phone without my computer so at least I can play around with root apps.
Here is the fix, maybe it shud work for u guys
http://canvas2update.blogspot.nl/2014/11/not-connecting-as-usb-storage-only.html

Will they fix a brocken charger port if phone says custom but is unrooted?

Hello, I've had my Note 3 for under a year, and have had it rooted sense the day I've had it.
The charger port in it has recently been acting strange. (It's been charging really slow, if at all and has been thinking it is in a dock constantly)
I've done all the things to try and fix it, like cleaning the port with a brush and what not, to no avail. It has to be the charger port, I've tried multiple chargers.
I did manage to unroot via superuser before it had died, but when I go into download mode it still says custom and that knox is void (0.1). I'm wondering if I can get away with taking it to the sprint store to be fixed?
I'd give it a shot. I wouldn't say anything about the software on the device since the issue is the hardware. Of course if you happen to know that rep that his own rooted, you're in even better hands.
Thanks! I'm also concerned because they might question why I am still on 4.4.4. Should I re root and install the 4.4.4 stock firmware? Would I then be able to update to lolipop provided I can get enough charge?
Lollipop is a BIG update(about 900MB if I remember correctly). Unless you got at least 50%, you wouldn't have enough to download and install it. Also, the data pins usually get messed up beforethe power pins, so an attempt to Odin a ROM would result in a bricked device most likely. But again, that's software/firmware, and has nothing to do with hardware (broken USB port).
The rep should just need to plug in a charger cord and be like "Can't charge it, let's fix it." If he goes on saying that an update may fix it, go to another store, he doesn't know what he's talking about (personal opinion).
You're not using that bunk charger that comes with it are you? I've never had one last longer than a few weeks. Using a regular charger like the one for the s3-s4 and such works fine. Just throwing that out there.

Categories

Resources