I'm trying to decide whether to send my HOX+ back to HTC or not.
Since the 1.17.401.1 OTA update in December I've had assorted mobile signal problems see http://forum.xda-developers.com/showpost.php?p=36221014&postcount=88 which I was certain were s/w problems.
I can now drop the mobile signal (no bars with x) and any connected call every time just by starting the *#*#4636#*#* phone testing menu (if ithe test menu is already running the connection does not drop). This and the fact the signal frequently drops to 1 or 0 bars makes me wonder if there is a h/w fault.
Can anyone else with 1.17 s/w report if their connection drops when they start the test menu?
Any suggestions as to whether waiting for another OTA update or returning it would be the best bet? I've already done several factory resets & installed the RUU twice.
ercm03 said:
I'm trying to decide whether to send my HOX+ back to HTC or not.
Since the 1.17.401.1 OTA update in December I've had assorted mobile signal problems see http://forum.xda-developers.com/showpost.php?p=36221014&postcount=88 which I was certain were s/w problems.
I can now drop the mobile signal (no bars with x) and any connected call every time just by starting the *#*#4636#*#* phone testing menu (if ithe test menu is already running the connection does not drop). This and the fact the signal frequently drops to 1 or 0 bars makes me wonder if there is a h/w fault.
Can anyone else with 1.17 s/w report if their connection drops when they start the test menu?
Any suggestions as to whether waiting for another OTA update or returning it would be the best bet? I've already done several factory resets & installed the RUU twice.
Click to expand...
Click to collapse
I had intermittent issues like this. Never had permanent issues. Suffering from Wifi disable issue over here upon SIM insert.
I have a signal drop only when typing *#*#4636#*#* and click on phone info. For the rest everything works properly with the latest firmware
zdjaib said:
I have a signal drop only when typing *#*#4636#*#* and click on phone info. For the rest everything works properly with the latest firmware
Click to expand...
Click to collapse
You don't get any mobile signal changes when, for example, browsing over wifi?
The reason I've been looking at the test menu output is that I get a consistent signal drop from 3 bars (-91 dBm) down to 1 (-107 dBm) or 0 when using the browser over wifi. I'm not sure if it's the wifi traffic, increased cpu load from idle or something else but it shouldn't affect the mobile signal.
zdjaib said:
I have a signal drop only when typing *#*#4636#*#* and click on phone info. For the rest everything works properly with the latest firmware
Click to expand...
Click to collapse
I tried this and have the same effect.
ercm03 said:
You don't get any mobile signal changes when, for example, browsing over wifi?
The reason I've been looking at the test menu output is that I get a consistent signal drop from 3 bars (-91 dBm) down to 1 (-107 dBm) or 0 when using the browser over wifi. I'm not sure if it's the wifi traffic, increased cpu load from idle or something else but it shouldn't affect the mobile signal.
Click to expand...
Click to collapse
Didn't notice other major issues. e.g. in your other thread, you mention you have a signal drop after coming out of aeroplane mode and getting the 5 bars, I dont have that.
ercm03 said:
I'm trying to decide whether to send my HOX+ back to HTC or not.
Since the 1.17.401.1 OTA update in December I've had assorted mobile signal problems see http://forum.xda-developers.com/showpost.php?p=36221014&postcount=88 which I was certain were s/w problems
Click to expand...
Click to collapse
I have the same problem since this update - even exchanged my microsim today, no change.
HTC should release an update soon, otherwise back to iPhone it will be for me...
funtasto said:
I have the same problem since this update - even exchanged my microsim today, no change.
Click to expand...
Click to collapse
So are you seeing the signal drop when you browse over wifi?
I've tried various SIMs on different networks and still get the problem.
ercm03 said:
So are you seeing the signal drop when you browse over wifi?
I've tried various SIMs on different networks and still get the problem.
Click to expand...
Click to collapse
The radio goes totally off around 5 times a day - be it with or without wifi. I also contacted HTC about this and they suggested to wait for the next update (as probably this is a software issues, not hardware...).
funtasto said:
The radio goes totally off around 5 times a day - be it with or without wifi. I also contacted HTC about this and they suggested to wait for the next update (as probably this is a software issues, not hardware...).
Click to expand...
Click to collapse
I'm pretty sure it's software as the phone was fine before the OTA.
That almost sounds like an admission of a fault by HTC - I don't suppose they gave any timescale for an update?
funtasto said:
The radio goes totally off around 5 times a day - be it with or without wifi. I also contacted HTC about this and they suggested to wait for the next update (as probably this is a software issues, not hardware...).
Click to expand...
Click to collapse
I was experiencing the same thing. Hopefully this will be fixed in the next update. Did they happen to mention when?
Sent from my HTC One X+
nealkoy said:
I was experiencing the same thing. Hopefully this will be fixed in the next update. Did they happen to mention when?
Click to expand...
Click to collapse
I've just sent an email to HTC detailing my problem and asking when an update is due (I don't hold out much hope for a sensible reply but at least another issue is logged with them).
When you lose your signal does it show no bars, no bars with an X, or require a SIM PIN input?
ercm03 said:
I've just sent an email to HTC detailing my problem and asking when an update is due (I don't hold out much hope for a sensible reply but at least another issue is logged with them).
Click to expand...
Click to collapse
As expected from HTC:
"We are not aware of any future updates with regards to this issue.
I have not personally come across this issue before."
They did offer to install the latest software....
nealkoy said:
I was experiencing the same thing. Hopefully this will be fixed in the next update. Did they happen to mention when?
Sent from my HTC One X+
Click to expand...
Click to collapse
No date - the guy mentioned that as they have updates every 5-6 weeks, this could be quite soon. Let's hope so
Related
Does anybody know what is going on?
Problem: Data will periodically not work. (No indication on the status bar)
It is also worth mentioning that I have already used over 7 gigs in this bill cycle, and am most likely being throttled :angel:
Current Work-around: Enable airplane mode, then disable airplane mode. This works 95% of the time. If it does not, I reset the phone.
Has anyone else seen this type of behavior?
It happens to me. Called Att about the the situation and they checked the surrounding towers, told me reset the phone, blah, blah, blah. They told me to go to my Att local warranty repair shop and swap it out. Lol.
Sent from my LG-E970 using xda premium
I have to do this at least three times a day. Turning on and off airplane always works. I'm on the base 0.7.3 and the freegee kernel that comes packaged with the base.
Sent from my LG-E970 using xda app-developers app
gregk232 said:
Does anybody know what is going on?
Problem: Data will periodically not work. (No indication on the status bar)
It is also worth mentioning that I have already used over 7 gigs in this bill cycle, and am most likely being throttled :angel:
Current Work-around: Enable airplane mode, then disable airplane mode. This works 95% of the time. If it does not, I reset the phone.
Has anyone else seen this type of behavior?
Click to expand...
Click to collapse
So the data indicator disappears altogether? Does the issue occur in multiple locations more than a few miles apart? When data returns is it slow, pages time out etc or does it function as it should? Has it been that way since you got the phone or did you notice it after a change to the device (software update/ change in software)?
charleswesde said:
So the data indicator disappears altogether? Does the issue occur in multiple locations more than a few miles apart? When data returns is it slow, pages time out etc or does it function as it should? Has it been that way since you got the phone or did you notice it after a change to the device (software update/ change in software)?
Click to expand...
Click to collapse
The indicator on the status bar is unchanged. You can have full bars showing 4g, and this will happen.
This occurs all over the place. (My apartment, office, etc)
When it returns, everything is normal and fast.
I flashed The Base about one week after getting the phone (got it right before Thanksgiving). Started noticing this behavior maybe 2-3 weeks ago. (also random reboots, but this thing reboots so fast I could care less.)
If it's occurring everywhere you go it's def not a network issue, could potentially be related to provisioning but its doubtful, if you're being throttled it would be consistent edge speeds not intermittent on then off. All signs point to device, could be hardware but 90 percent of the time it's software related. You could call tech support first, they can verify its not provisioning or network related then will recommend flash back to stock or you can just skip the call and flash first. If all else fails hardware would be the culprit in which case its covered under manufacturers warranty. On a side note I do know our roaming agreement for some parts of TX expired a few weeks ago and that could potentially be related to your issues, although if you show good sig and others around you hadn't been experiencing the same probs you could rule that out too.
Happened to me on pure stock. I rooted and it stopped. No clue what caused it.
Sent from my LG-E970 using xda app-developers app
I've had the same issue. it's like the device isn't switching between wifi and LTE properly. sometimes it transitions just fine and other times it only looks like i have a connection. in fact, some things will come thru, like email...but web browsing or facebook do not work. if i do the 'airplane mode' trick or I'll just reboot it the issue is resolved.
I'm hoping CM10 will correct this issue...if not, I'll go back to stock and try to swap the device.
DraginMagik said:
I've had the same issue. it's like the device isn't switching between wifi and LTE properly. sometimes it transitions just fine and other times it only looks like i have a connection. in fact, some things will come thru, like email...but web browsing or facebook do not work. if i do the 'airplane mode' trick or I'll just reboot it the issue is resolved.
I'm hoping CM10 will correct this issue...if not, I'll go back to stock and try to swap the device.
Click to expand...
Click to collapse
I'm having the issue well. I called att and they said they were going to replace the sim and if that didn't fix it, they would see what LG said for warranty replacement. I just noticed it a few weeks ago.
I'm completely stock.
Happening to me too on my replacement device. For example I will try to access an address via Google Maps and it will say "No Connection" despite '4g' displaying with full bars. A toggle to airplane mode and back fixes the issue - and all of a sudden LTE will show up. This did not happen on my previous LGOG and I'm running the same software environment (unlocked, thebase .73) It's frustrating for sure.
I have the same problem
Sent from my LG-E970 using xda premium
This just started doing it for me too. I also just lose signal at random times even though I'm in a city and I'm in one place
Sent from my LG-E970 using xda app-developers app
Me Too
Seeing this behavior here as well. I can also verify it seems to happen when switching for HSPA to LTE.
I'm all stock too.
Also getting this issue. I'm on Nocturnal with unlocked sim running on Tmobile. I'm glad it isn't just a Tmobile issue... It's probably software related
Sent from my LG-E970 using Tapatalk 2
This problem presented itself to me yesterday. It basically went into airplane mode by itself and then immediately reconnected. It was after a phone call, when it was switching back to lte.
I think this is a baseband software problem as well. That ~300MB ota seems to have a new modem bin in it so it'll be nice to see if the newer radio firmware helps. Moden bins seem to be easily dd'd from pc to phone.
DeathmonkeyGTX said:
This problem presented itself to me yesterday. It basically went into airplane mode by itself and then immediately reconnected. It was after a phone call, when it was switching back to lte.
I think this is a baseband software problem as well. That ~300MB ota seems to have a new modem bin in it so it'll be nice to see if the newer radio firmware helps. Moden bins seem to be easily dd'd from pc to phone.
Click to expand...
Click to collapse
Yeah, I was thinking the new update would solve this but I guess I'll just wait until Nocturnal incorporates this into one of their roms
Interesting, this may be why the stock weather app periodically is not updating (even though I have 4 bars and 4G logo) and I get the message that it "cannot retrieve current location" turn on WiFi and everything is good?
- My LGOG is stock
I think its just att.. Lol
Sent from my LG-E970 using Tapatalk 2
MrPlNK said:
I think its just att.. Lol
Sent from my LG-E970 using Tapatalk 2
Click to expand...
Click to collapse
I'm on T-Mobile and having this issue, I wasn't before on my old Sensation 4g so I know it isn't the area that I'm in.
I work two weeks at a time in an area where I don't get data coverage (even cell coverage is spotty at best). I do have access to (slow) WiFi. I've noticed that if I connect to the WiFi, then go out of range or if my phone goes into deep sleep, when the phone tries to reconnect, sometimes it will tell me I'm connected, but have no actual connection (404 error when loading websites), or it will tell me the WiFi network is out of range, when I know it's not.
The only way I can get it to reconnect is to reboot. The airplane mode on/off trick doesn't work for me.
Is this part of the same issue as the switching from data to WiFi? Anyone have any clue as to how to fix this?
Ever since i got the new update my phone hasn't worked right. It hasn't ever had full bars since the new update. I never had this problem with ics please help noob here
johniyiz said:
Ever since i got the new update my phone hasn't worked right. It hasn't ever had full bars since the new update. I never had this problem with ics please help noob here
Click to expand...
Click to collapse
The new firmware may be showing the correct signal quality now. My wife's device is the same since the update.
If you don't loose reception then I would not worry about it. If you want to you could get a new sim card for free @ a T-Mobile store. Just tell them Tech Support said to go and get a free sim replacement.
It could be worse, your mobile data AND wifi could become inoperative for several hours after accepting the new update. My wife found that issue out when she updated her stock L769 yesterday. rofl XD
Have you had any better luck with the signal i only get good service when i check tje 2g
Do you mean the Jb wifi bug?
Every second time when waking from standby Wifi signal strength reads 0db and speed –1mbit. Works fine though and toggling lockscreen fixes it. I fear however that this makes the phone use max wifi transmission power, draining the battery more.
kevev said:
The new firmware may be showing the correct signal quality now. My wife's device is the same since the update.
Click to expand...
Click to collapse
aequitas3 said:
It could be worse, your mobile data AND wifi could become inoperative for several hours after accepting the new update. My wife found that issue out when she updated her stock L769 yesterday. rofl XD
Click to expand...
Click to collapse
My wife uses simple bar-style phone which costs few dollars. She hates touchscreen phones. But when she throws that phone at me, I get wound and blood on my forehead but that damn phone does not break. Then I hide my L9, coz I simply dont want her to throw L9 at me at that speed. It will sure break.......kidding :laugh: he he he
Network signal 117dBm on 4g and 75 dBm on 2g why the problem. I need help
Good day all!
I've been experiencing some issues since I got my C6806 3 weeks ago. I live in Toronto and my provider is Rogers. The phone itself is unlocked and is just running the stock software which is 4.2.2, build # 14.1.B.2.257
Ever since I got the phone I've had a periodic issue where the phone signal strength will just completely die out to 0 bars, then it'll come back to full bars about 30 seconds later. It happens whether I'm home or out on the road. It happens if I'm using LTE bands or 3G or HSPA. It also happens whether I've got wifi on or off.
Any troubleshooting steps you could suggest?
Thanks in advance!
vivftp said:
Good day all!
I've been experiencing some issues since I got my C6806 3 weeks ago. I live in Toronto and my provider is Rogers. The phone itself is unlocked and is just running the stock software which is 4.2.2, build # 14.1.B.2.257
Ever since I got the phone I've had a periodic issue where the phone signal strength will just completely die out to 0 bars, then it'll come back to full bars about 30 seconds later. It happens whether I'm home or out on the road. It happens if I'm using LTE bands or 3G or HSPA. It also happens whether I've got wifi on or off.
Any troubleshooting steps you could suggest?
Thanks in advance!
Click to expand...
Click to collapse
has it always happened?
Have you got stamina mode on? Turn stamina mode off and see if it stops..
hamdogg said:
has it always happened?
Have you got stamina mode on? Turn stamina mode off and see if it stops..
Click to expand...
Click to collapse
It seems to happen on a frequent basis. At least a couple of times a day when I happen to be paying attention to my phone.
I've never actually used stamina mode, and it's always been off.
How's LTE and HSPA where you are? If the signal is poor it'll switch over to the next thing on ladder. If you have a poor LTE signal it'll jump down to HSPA, and if you have a poor signal on that one it'll jump down to EDGE. It's the same dance if you walk into an area where there is good LTE coverage. It jump up from EDGE or HSPA to LTE, and iin all cases when it switches, you'll notice a couple of seconds where it connects to the new frequency (by having zero signal). That's why I disable LTE when I know I'm going to be in an area with poor LTE signal for a long period of time.
Not saying that this is your problem, but try only using EDGE for a couple of hours and see if it happens again.
Sent from my C6833 using Tapatalk
LordManhattan said:
How's LTE and HSPA where you are? If the signal is poor it'll switch over to the next thing on ladder. If you have a poor LTE signal it'll jump down to HSPA, and if you have a poor signal on that one it'll jump down to EDGE. It's the same dance if you walk into an area where there is good LTE coverage. It jump up from EDGE or HSPA to LTE, and iin all cases when it switches, you'll notice a couple of seconds where it connects to the new frequency (by having zero signal). That's why I disable LTE when I know I'm going to be in an area with poor LTE signal for a long period of time.
Not saying that this is your problem, but try only using EDGE for a couple of hours and see if it happens again.
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
LTE and HSPA coverage by Rogers in Toronto is great overall. I don't really use the LTE APN because it seems to suck up battery life immensely. I just keep it in the normal APN that seems to switch randomly between HSPA and 3G. The issue can occur if I'm just sitting still in a spot. I'm using it, and all of a sudden the signal just cuts out for about 30 seconds and comes back. Both before and after the incident I am usually at full bars.
I'm unsure of what EDGE is. The only things I control are the APNs I obtained from Rogers - one is just the standard one that gives me 3G and HSPA, and the other is LTE.
Dunno what else I can really do. I doubt it's my provider so it's gotta be the phone. Any other real troubleshooting steps to try, or should I just get this to Sony?
:good:
vivftp said:
LTE and HSPA coverage by Rogers in Toronto is great overall. I don't really use the LTE APN because it seems to suck up battery life immensely. I just keep it in the normal APN that seems to switch randomly between HSPA and 3G. The issue can occur if I'm just sitting still in a spot. I'm using it, and all of a sudden the signal just cuts out for about 30 seconds and comes back. Both before and after the incident I am usually at full bars.
I'm unsure of what EDGE is. The only things I control are the APNs I obtained from Rogers - one is just the standard one that gives me 3G and HSPA, and the other is LTE.
Dunno what else I can really do. I doubt it's my provider so it's gotta be the phone. Any other real troubleshooting steps to try, or should I just get this to Sony?
Click to expand...
Click to collapse
EDGE is 2G. so turn off LTE and HSPA+ and see if it does it.
I don't have the LTE equipped phone so I'm not sure if these hardware functions will switch on and off randomly.
It sounds like your hardware is switching between 4g and 3g. problem is that both wont work simultaneously, so you would get this drop off. solution is that build prop edit i gave you.
But then you'd have 4g on all the time. so if you don't want that then turn it off manually.
Try these.
Edit your build.prop file.
(do you know how to do this??)
and insert these.
___________
ro.ril.hsxpa=3
ro.ril.gprsclass=12
ro.ril.hep=1
ro.ril.enable.dtm=1
ro.ril.hsdpa.category=20
ro.ril.hsupa.category=7
ro.ril.enable.a53=1
ro.ril.enable.3g.prefix=1
______________
that will stop hardware switching between 2g/3g/4g
as well as make it faster.
Settings->More...->Mobile Networks->Network Mode->GSM Only
You'll still have mobile data, but it will be SLOW. I think the top speed is around 400KB/sec, but you'll only use this to check if your signal is more stable without 3G/4G.
Tip: If you want to save battery and you aren't the type that uses a lot of mobile data, use EDGE (the thing i'm currently writing about). 4G uses a lot of juice.
LordManhattan said:
Settings->More...->Mobile Networks->Network Mode->GSM Only
You'll still have mobile data, but it will be SLOW. I think the top speed is around 400KB/sec, but you'll only use this to check if your signal is more stable without 3G/4G.
Tip: If you want to save battery and you aren't the type that uses a lot of mobile data, use EDGE (the thing i'm currently writing about). 4G uses a lot of juice.
Click to expand...
Click to collapse
Thanks. Just made the change and will keep an eye on it over the next day or two.
Just gotta say holy crap this Edge thing is SO slow. Even just loading icons on Google Plus or Youtube searches takes forever. A mobile speed test is showing about 133 kbps...
Damn... gotta come up with a better solution that doesn't require having slow as shyte data access
I'm trying WCDMA only to see how this might work. At least the speeds are more tolerable there.
vivftp said:
Just gotta say holy crap this Edge thing is SO slow. Even just loading icons on Google Plus or Youtube searches takes forever. A mobile speed test is showing about 133 kbps...
Damn... gotta come up with a better solution that doesn't require having slow as shyte data access
I'm trying WCDMA only to see how this might work. At least the speeds are more tolerable there.
Click to expand...
Click to collapse
Yeah, but keep using it for now. You're only checking if the signal drops while your on it, so I'm not saying that you should keep using it. It's only for a couple of hours. You can do it!
Sent from my C6833 using Tapatalk
LordManhattan said:
Yeah, but keep using it for now. You're only checking if the signal drops while your on it, so I'm not saying that you should keep using it. It's only for a couple of hours. You can do it!
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
*sigh* I'll try
lol
EDIT. Nevermind the part below. I just kept trying more SMS apps until I settled upon GO SMS and it seems to finally be able to load photos. Damned weird the default one wouldn't do it
On another note, can anyone explain why the built in Messaging app has issues both sending and recieving photos? Plus there're a few instances where it says I've got a message, but I've viewed them all. I've even tried downloading a few other messaging apps from the Play store, and they can't seem to view or send photos either. Damned weird if you ask me.
vivftp said:
*sigh* I'll try
lol
EDIT. Nevermind the part below. I just kept trying more SMS apps until I settled upon GO SMS and it seems to finally be able to load photos. Damned weird the default one wouldn't do it
On another note, can anyone explain why the built in Messaging app has issues both sending and recieving photos? Plus there're a few instances where it says I've got a message, but I've viewed them all. I've even tried downloading a few other messaging apps from the Play store, and they can't seem to view or send photos either. Damned weird if you ask me.
Click to expand...
Click to collapse
I'm not using the stock messaging app. I'm using Hangouts as my main SMS app, but I didn't have any issues with it when I used it. The Android 4.3 update is released now, so you can update to it through PC Companion? Note that this will remove root and stuff like if you're rooted. If not, go ahead.
Sent from my C6833 using Tapatalk
LordManhattan said:
I'm not using the stock messaging app. I'm using Hangouts as my main SMS app, but I didn't have any issues with it when I used it. The Android 4.3 update is released now, so you can update to it through PC Companion? Note that this will remove root and stuff like if you're rooted. If not, go ahead.
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
Sorry to bump an old thread, but I just want to say that I'm having the exact same issue. I thought it might have occurred after I installed a custom room but I'm now back on stock and still experiencing 4 bars immediately dropping to no service and then going back to 3 or 4 bars before slowly dropping back to zero. I figured it could be LTE, so I experimented with all settings under mobile networks to no avail. I try the same Sim in my note 2 in the same location and I have no issues. I believe this is an issue with the antenna or a general hardware fault. My phone is the c6806, originally on Bell but being used on Telus. I have already contacted Sony but they are giving me the runaround
Anyone know how the warranty is handled in Canada? Anyone else have this problem?
Signal issues
Sorry I'm restarting this thread one more time.. But anyone figure out a fix? I'm having the same problem on a brand new phone... I had the same phone before I lost it. Got it again but these signal dropping issues now . Never had these on my previous cc6806
Ever since the 12B update I consistently drop off 4g , when I do have 4g I only get two to three bars, and wifi connection also is weak when connected. Speed tests on both 4g and wifi are significantly slower than Before 12b update. Anyone else having similar issues?
I called vzw, rep stated it sounded like a hardware issue, which I am not saying isnt a possibility but the odds of both wifi and 4g antenna failing simultaneously after the update seems far fetched.
Any idea on a fix? Is it possible to flash JUST a previous baseband/modem/radio (call it what you want) without touching the software version of the os?
evocop said:
Ever since the 12B update I consistently drop off 4g , when I do have 4g I only get two to three bars, and wifi connection also is weak when connected. Speed tests on both 4g and wifi are significantly slower than Before 12b update. Anyone else having similar issues?
I called vzw, rep stated it sounded like a hardware issue, which I am not saying isnt a possibility but the odds of both wifi and 4g antenna failing simultaneously after the update seems far fetched.
Any idea on a fix? Is it possible to flash JUST a previous baseband/modem/radio (call it what you want) without touching the software version of the os?
Click to expand...
Click to collapse
I flashed 12B, 11C modem and then 12B again. Still good. Didn't see any significant differences.
evocop said:
Ever since the 12B update I consistently drop off 4g , when I do have 4g I only get two to three bars, and wifi connection also is weak when connected. Speed tests on both 4g and wifi are significantly slower than Before 12b update. Anyone else having similar issues?
I called vzw, rep stated it sounded like a hardware issue, which I am not saying isnt a possibility but the odds of both wifi and 4g antenna failing simultaneously after the update seems far fetched.
Any idea on a fix? Is it possible to flash JUST a previous baseband/modem/radio (call it what you want) without touching the software version of the os?
Click to expand...
Click to collapse
Yes, but you have to be rooted and twrp installed.
See the Reference thread in the general forum for the modem file and install instructions.
Sent from my G3, rockin Illusion
Thanks for the help. I flashed 11c modem and ran speed test . As you can see ,the tests on 29th were on 12b. The test on 30th is with 11c modem.img. All test ran in the same location. Hope this helps someone else. Thanks again
Lots of variables
evocop said:
... ran speed test . ...
Click to expand...
Click to collapse
I like Speedtest, but on the same device at the same location with no changes, I often get large variations in speeds only a few minutes apart. I'm not saying there isn't a problem (I haven't had a problem with mine on 12B), but results are hugely affected by the selected server and time of day. Try several servers to find the most consistent one in your area.
Hey everyone, my wife and I just got new M9's on sprint last Monday. Thought everything was going fine but then I noticed that whenever I was on LTE a lot bof my apps wouldn't work. I can watch Netflix and use tweetcaster, but a lot of other apps won't work(facebook,Pandora, and google now I can search but if i try voice recognition it says it can't connect to the server). Everything works fine on 3g and Wi-Fi. I have done speed tests of the LTE and they are always at least 7mbps down and 2 up. Have tried clearing data/cache and uninstall/reinstall of apps and still nothing. But it's not just my phone it's my wife this is happening on also. Any help would be appreciated cause I can't figure it out. Thanks everyone!
Try toggling airplane mode or mobile data on/off.
It sounds like the "data drop" issue some of us are having.
I am having the same problem i called sprint and they couldn't help at all i think is a phone defect
adierks3 said:
Hey everyone, my wife and I just got new M9's on sprint last Monday. Thought everything was going fine but then I noticed that whenever I was on LTE a lot bof my apps wouldn't work. I can watch Netflix and use tweetcaster, but a lot of other apps won't work(facebook,Pandora, and google now I can search but if i try voice recognition it says it can't connect to the server). Everything works fine on 3g and Wi-Fi. I have done speed tests of the LTE and they are always at least 7mbps down and 2 up. Have tried clearing data/cache and uninstall/reinstall of apps and still nothing. But it's not just my phone it's my wife this is happening on also. Any help would be appreciated cause I can't figure it out. Thanks everyone!
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Try updating your profile or PRL , that's helped me in the past with data issues
ccs86 said:
Try toggling airplane mode or mobile data on/off.
It sounds like the "data drop" issue some of us are having.
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I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
BUBBA DUB'S said:
Try updating your profile or PRL , that's helped me in the past with data issues
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
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Already tried updating the profile and prl. didnt help. i tried airplane mode and back on and i can now get facebook to load new stuff but no pictures or video will load. still have a better than average connection. im gonna try pandora to see if it works here soon. this is frustrating to have to do this. hopefully a fix can come soon.
BUBBA DUB'S said:
Try updating your profile or PRL , that's helped me in the past with data issues
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
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adierks3 said:
Already tried updating the profile and prl. didnt help. i tried airplane mode and back on and i can now get facebook to load new stuff but no pictures or video will load. still have a better than average connection. im gonna try pandora to see if it works here soon. this is frustrating to have to do this. hopefully a fix can come soon.
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Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
adierks3 said:
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
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I've had the exact same problem since day 1 with my phone two weeks ago. You probably also have the issue where you are typically only at 1 signal bar when on LTE but full bars when on 3g. I've also noticed it hits certain apps but not others. Usually toggling airplane mode and/or mobile data will fix it for me, but sometimes i have to completely reboot. even after the OTA update last week, the problem persisted. i brought my phone into a sprint store on sunday and they replicated the problem but had no idea the cause, so they swapped the phone out. same problem with the replacement, so i'd imagine we're stuck waiting for a software/radio/firmware update before this is resolved
hsmith1514;60132588 said:
I've had the exact same problem since day 1 with my phone two weeks ago. You probably also have the issue where you are typically only at 1 signal bar when on LTE but full bars when on 3g. I've also noticed it hits certain apps but not others. Usually toggling airplane mode and/or mobile data will fix it for me, but sometimes i have to completely reboot. even after the OTA update last week, the problem persisted. i brought my phone into a sprint store on sunday and they replicated the problem but had no idea the cause, so they swapped the phone out. same problem with the replacement, so i'd imagine we're stuck waiting for a software/radio/firmware update before this is resolved
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Thank you for this. Feels good just to hear someone else describe my problems exactly. Wonder if it s all sprint m9 or just maybe ones people got early cause I got mine the Monday before release. Same on both my wife and my phone. I can't understand why some work and some don't. Now that you say it my LTE does most of the time just say one bar. And 3g is usually full. Hope a fix comes soon. Wish we could get conformation that ots a known issue. Facebook isn't a huge deal ask I can just use the mobile site but Pandora ducks to not have it.
Did yours come with headphones? The sprint site said no when we ordered and I asked customer care on twitter. Both said no headphones but ours both came with them.
adierks3 said:
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
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I wonder if it's a DNS issue on LTE.
3G, LTE and WIFI are all pretty separate interfaces and have their own "setup".
What you might try doing is see if you can PING the server by NAME and by IP Address on each of those interfaces.
You may have to dig a bit to figure out what servers the various apps are using.
If it pings by IP but not by NAME it's a DNS issue.
Ever since Lollipop there have been some IPV6 issues that cause DNS problems. But those have been usually on WIFI only.
There are some tools in Google Play to disable IPV6 but it only disables it on WIFI interface.
Like on Lollipop M8, MMS would not work on WIFI for some folks and disabling IPV6 would temporarily fix it.
A really nice tool to debug with is called FING that you can get from Google Play. It has built in PING, Trace Route and a bunch of other goodies.
I used it to find a rogue device on my work Network.
If some apps work and others don't it's very likely a DNS issues. Unless Sprint is now blocking some ports on LTE.
You can also test HOST name and PORT for a service, this takes some serious digging to see if the port is blocked.
There is a tool in FING for that too called TCP Connection Tester. I usually have used TELNET on Desktop PC's to do the same.
If you google that service you can often find the host and port it's using.
Here is an example: Let's say SPOTIFY won't work on LTE
Get the Port and HOST from a search I did that showed this. I searched for SPOTIFY HOST PORT
https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/What-firewall-ports-to-open/td-p/194752
adierks3 said:
Thank you for this. Feels good just to hear someone else describe my problems exactly. Wonder if it s all sprint m9 or just maybe ones people got early cause I got mine the Monday before release. Same on both my wife and my phone. I can't understand why some work and some don't. Now that you say it my LTE does most of the time just say one bar. And 3g is usually full. Hope a fix comes soon. Wish we could get conformation that ots a known issue. Facebook isn't a huge deal ask I can just use the mobile site but Pandora ducks to not have it.
Did yours come with headphones? The sprint site said no when we ordered and I asked customer care on twitter. Both said no headphones but ours both came with them.
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Yeah mine came with headphones, I'd imagine all the M9s come with them
I'm so happy this is happening to other people as well and not just me, was going crazy trying to figure what the hell was going on with my phone. Hopefully some update will fix this soon as it's very frustrating when I text everyone with Google voice through hangouts and my app doesn't pull in the messages
LymeWire said:
I'm so happy this is happening to other people as well and not just me, was going crazy trying to figure what the hell was going on with my phone. Hopefully some update will fix this soon as it's very frustrating when I text everyone with Google voice through hangouts and my app doesn't pull in the messages
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I'm happy it's not just mine either I mean it sucks but last thing I wanted was a bad radio.
Same issue here, when on LTE can't send snaps (just an example) also push notifications don't seem to come through. Though it might have been due to the rom I was using but doesn't seem to be the case. Even RUU'd it and it didn't help same exact issue. 3G just fine, wi-fi just fine. This is driving me nuts. I guess it sounds like it's a Sprint issue and not hardware which is good but calling Sprint Tech support is usually usless unless you get to the higher ups.
My friend has a pure stock locked non-rooted s-on phone he says he has been having issues as well.
We might wanna get something like this going over at Sprint Community hopefully try and get the issue moved up. I was thinking it might be a DNS issue as well.
Has anyone found a solution?
I have yet to find or see a solution. Sprint or HTC hasn't said anything about it officially. Really sucks cause a bunch of my stuff just doesn't work right over LTE including push notifications won't come through. I have not enjoyed this phone thus far.
I'd advise you all to return your phone that's what I did with mine
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I've swapped for another M9, doing the same thing. I'm on the phone with Sprint now, they have escalated to a second tech. That tech claims they are not aware of any issues on the M9, but did say they heard of one S6 having such issues. The tech advised to swap it yet again.
If enough people return them they might actually look at the problem. I remember when the evo4G had an issue similar to this, you couldn't stream music Sprint's proxy would mess it up. Took them a while to release a fix. Really this isn't an acceptable problem, I'm mean half the apps are worthless cause they won't work over LTE. I'm past my return period and I'm unlocked and this appears not to be a hardware problem. I just wish they would confirm something that they are looking into it. I hate calling Sprint for tech support, it will be the usual non-sense of resetting the phone and doing data profile updates. Then they bump it up and tell you they will call you back when half the time they never do anyway and even if they do it's usually not with a fix. I remember I had a problem getting Direct Connect provisioned on the M8 when it came out. Regular CSR couldn't add the code correctly, they did end up fixing it eventually but no thanks to the techs I worked with nor did they really follow with me more than once. An issue like this needs to make it to the correct people which appears that has not happened yet.
I agree. I am chatting with HTC Support now.
ReproOne said:
I agree. I am chatting with HTC Support now.
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Let me know what they say, I know Sprint has yet to acknowledge the issue. All this phone swapping business for probably no reason is gonna cost them a lot. I guess it builds a nice refurb stash.
Sim-X said:
Let me know what they say, I know Sprint has yet to acknowledge the issue. All this phone swapping business for probably no reason is gonna cost them a lot. I guess it builds a nice refurb stash.
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HTC Chat is getting me no where. I even sent them these links:
https://community.sprint.com/baw/thread/204027
http://forum.xda-developers.com/sprint-one-m9/help/lte-signal-apps-wont-utilize-ideas-t3080920
I called, they supposedly create da ticket under my account to escalate. I'll have to see what happens with that.