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If I try to. Make a call when I'm roaming it tells me when cannot authenticate your account!!?????
Sent from my PG86100 using XDA Premium App
Call sprint and they will send some "signals" to fix it.
call from another phone though as you have to take the battery out. I had the same issue, couldnt call sprint to save my life after error 16 becuase i kept roaming lol
j2themax said:
If I try to. Make a call when I'm roaming it tells me when cannot authenticate your account!!?????
Sent from my PG86100 using XDA Premium App
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Gotta call Sprint and tell them you can't roam. Some times with hands-free activation that won't reprovision correctly. It takes 2 minutes on the phone OR www.sprint.com/chat takes 3 but is easier.
This came up a lot on the E4G forum after everyone was trying everything they could (including hands free activations OVER AND OVER AND OVER AND OVER again) just to get the new PRI--which made no difference to any but a very select few, argue if you must.
Call Sprint, tell them you have error 16 and you need an HRL refresh...
..but obv don't tell them anything about rooting lol
Edit...guess three of us were all responding at the same time...
Sent from my s-off'd 3VO
southern87 said:
Call sprint and they will send some "signals" to fix it.
call from another phone though as you have to take the battery out. I had the same issue, couldnt call sprint to save my life after error 16 becuase i kept roaming lol
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lol, "signals", I got the same thing. I'm split between believing that they dumb it down for the common non-techie caller or that they were trained that it was 'sending new signals' to fix it, so, that's what they actually think is going on.
EDIT: To be fair, there are actual signals being sent...but...derp
daneurysm said:
lol, "signals", I got the same thing. I'm split between believing that they dumb it down for the common non-techie caller or that they were trained that it was 'sending new signals' to fix it, so, that's what they actually think is going on.
EDIT: To be fair, there are actual signals being sent...but...derp
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Hahaha I think its common thing in customer service to call it signals. When i was working for Charters cable repair, they would tell people im sending signals to your box. Well they said signals I think because people freaked out if you said im going to hit your box i guess.
Thanks I thought I might have to call them.
Sent from my PG86100 using XDA Premium App
I had already done the error 16 thing and Sprint fixed that. Was a little worried when I saw this thread so I used Roam Control and forced roam. Calls work fine for me. I guess if you've already done the error 16 fix via Sprint, it's OK.
Mike
anyone found away to do this without calling sprint. i had to on my phone. which works perfect now. my wifes on the other hand i have spent hrs on the phone with different tech people doing the same processes i did to fix mine. the result ends up roam still doesnt work. they created a ticket for me. and asked to bring it to a repair center. im in the process of restoring it to factory and relocking. which sucks i have to do. but her phone simply will not roam.
kaos420 said:
anyone found away to do this without calling sprint. i had to on my phone. which works perfect now. my wifes on the other hand i have spent hrs on the phone with different tech people doing the same processes i did to fix mine. the result ends up roam still doesnt work. they created a ticket for me. and asked to bring it to a repair center. im in the process of restoring it to factory and relocking. which sucks i have to do. but her phone simply will not roam.
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THIS <<<<<<< POST!!!
Sprint gave me no grief. I asked for a reset via chat
Sent from my PG86100 using Tapatalk
well i have the same problem and i have called and done the chat and told them that when im in roaming and i try to make a call it says unable to authenticate device and they have done nothing to fix it they just keep telling me to make sure i have automatic set in the network settings
Did you by chance check your roaming guard. Those seem to be checked after s-off, you can try unchecking them. Just an idea.
yes i checked its not a roaming guard problem
Click the link in my signature.
thanks i will try it tomorrow i hope it works i tried to tell them about error 16 when i called today but the person i talked to didnt have any idea what i was talking about granted she didnt seem to know anything else either
Dont call them telling them you have trouble, hop on chat and tell them you have "error 16 and need HLR Refresh". They will search their little handbook and come back and guide you through pulling the battery, lol. After they send the refresh all is well
cordell12 said:
Dont call them telling them you have trouble, hop on chat and tell them you have "error 16 and need HLR Refresh". They will search their little handbook and come back and guide you through pulling the battery, lol. After they send the refresh all is well
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yeah i was going to chat i hate calling cs when i can just chat even though they do have great cs
cordell12 said:
THIS <<<<<<< POST!!!
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do you not think that was the first thing i did. we did all of that still wouldnt play nice.
my phone is fixed thanks everyone for the help!!!!!!!
Ever since I did the s-off from team alpharev, if I try to make a call while roaming on verizon it says my device cannot be authenticated! Anyone else having this problem?
Sent from my PG86100 using XDA App
Call Sprint from another line and they will re-provision your phone so it will roam.
Call the area code when roaming. Fixes the problem.
Just start a chat session with Sprint, and tell them you want a HLR reset. I did this Friday, and everything was working shortly after.
osi13 said:
Just start a chat session with Sprint, and tell them you want a HLR reset. I did this Friday, and everything was working shortly after.
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That's exactly what they did for me this past week...
We Are The Ohio State University And You Are Buckeye Nation: http://bit.ly/q0XYG0
imex99 said:
That's exactly what they did for me this past week...
We Are The Ohio State University And You Are Buckeye Nation: http://bit.ly/q0XYG0
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do a chat online with sprint and tell them you have a error 16 they will fix it
Awesome! Thanks a lot guys! I appreciate all the quick and helpful responses!
Sent from my PG86100 using XDA App
I also had this same issue.
1. I started a sprint chat session and they did not know what an HLR Reset was, Then I asked them re-provision my phone. They told me to pull the battery for 30minutes and then wait 20 minutes after the phone is on and it will all work. (nothing happened)
2. Later that night I called sprint told them my issue and they re-provisioned my phone. Everything has been working and I can now use my favorite prl!
took 40 minutes but finally got sprint to reset my services.
I had the same problem also, but my chat went a bit differently. The guy told me to go to menu> settings>wireless> mobile networks> roam guard. He asked if the call feature was checked. I said no. he said to check it, then uncheck it and that would solve my problem. I said, "dude, are you sure about that?" Lol
I'll be a son of a gun, it worked. So maybe someone else might try the same thing if this issue happens to them.
Sent from my PG86100 using XDA App
I was out of my home state last month where Verizon was the only network. I was getting the same thing, not authorize to call out. Sometimes it will give you a error code, when you get that error code message just stay on the line, it will connect you to somebody in Sprint that automatically knows what the problem is and will correct it. I had to do on both of my phones. The customer service rep explained to me it is some new security they put in place and it takes some reprovisioning to fix.
Anyone else have this problem? WHen someone calls THEY only hear one ring. I hear all the rings just fine. THis is happening on all phones on the airave, not just mine.
I saw someone post about this in the mik forums recently, and was wondering if it was a widespread problem.... I dont know where else to ask
Same here. Hit the thanks button instead of reply at first...so...thanks!
Seems like sprint is pretending that they don't know what's going on.
EricSS619 said:
Seems like sprint is pretending that they don't know what's going on.
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huh? did you call them?
When I'm connected to my Airave, my phone rings more than once.
im having the same issue.....when i call someone under my airave reception, the phone only rings one time and is blank until the person picks up..... it happens to everyone under my roof with sprint and is under the airave... i thought that was normal since i just got the airave last month
I'm having the same issue as the original OP, but I thought it was the custom ROM I've installed, rather than the AirRave... Interesting problem, but really frustrating.
DarkManX4lf said:
When I'm connected to my Airave, my phone rings more than once.
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I mean for the person calling you, not your own phone.
EricSS619 said:
I mean for the person calling you, not your own phone.
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That's what's happening here as well. As far as I know, it started happening about a week ago.
Interestingly, I unplugged the Airrave and called myself from another phone (different carrier). I had one bar on my phone, and the one-ring problem happened again. Then I totally lost my signal and called myself again. This time, it rang on the caller's end as you would expect. So I'm not sure this is about the Airrave...
Edit: Scratch that. After more testing, it's definitely the Airrave.
EricSS619 said:
I mean for the person calling you, not your own phone.
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It rings more than once for the person calling me. I just tried it with my home phone it rang about 7 times before it stopped on my phone and then a few more times till it went to google voice mail.
I have other issues with the Airave like texts bring sent ten times to the recipient but on my end it says it could not be sent.
It's not the Airave itself. There are a lot of people with this problem at the moment. It's being actively worked on.
LiquidFusion01 said:
It's not the Airave itself. There are a lot of people with this problem at the moment. It's being actively worked on.
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How's that?
LiquidFusion01 said:
It's not the Airave itself. There are a lot of people with this problem at the moment. It's being actively worked on.
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Well if I unplug my airave the problem goes away.... Supposedly they updated the airaves in early November and that is when this problem started appearing for people.
Sent from my PG86100 using Tapatalk
I just had someone call me this morning, and they said the phone rang multiple times. Weird. I'll have to quiz the next few callers...
EricSS619 said:
Well if I unplug my airave the problem goes away.... Supposedly they updated the airaves in early November and that is when this problem started appearing for people.
Sent from my PG86100 using Tapatalk
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This works because the call is handled slightly differently when going through the Airave. If you have sufficient enough coverage in your home to do this, then go for it. The issue should be fixed shortly. It's not something that has to be sent to all Airave's, as I said, they aren't the issue.
LiquidFusion01 said:
This works because the call is handled slightly differently when going through the Airave. If you have sufficient enough coverage in your home to do this, then go for it. The issue should be fixed shortly. It's not something that has to be sent to all Airave's, as I said, they aren't the issue.
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Where do you get your information? I'm looking at Sprint's website and they seem to agree that it's the AirRave.
http://community.sprint.com/baw/message/371693#371693
Tier 3 Airave support.
LiquidFusion01 said:
Tier 3 Airave support.
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Okey doke. So since it's not the Airave, what is it?
Anyone getting this on their evo3d? I get these intermittently with people outside the sprint network but now I get them ALL the time on our family plan with my family.
That makes no sense on why texts are delayed for hours when we are in the same house or miles down the road from each other on the same sprint plan. Has this issue been identified and fixed yet?
I am rooted running Titan HD and my wife has a galaxy s2 not rooted.
Yes mine is delayed often. I have google voice and have to check the website periodically to see if I got a text that my phone hasn't yet received. Kinda annoying.
Sent from my PG86100 using Tapatalk
my messages are very often delayed. my friends call me and ask if i received their sms. kind of sad.
Call and ask they check your towers. I get that if I'm roaming. Also gingerbread ghostly sms is an app that pulls delayed or un received messages for you. I used it allot on my Evo, but haven't on my 3d..
Sent from my PG86100 using xda premium
I'm having the problem with my texts randomly not being sent until hours or days later. My phone shows the time I actually sent it, but google voice shows the time the recipient actually gets it. I don't know of its sprint or google voice, but it doesn't seem to happen with another phone on my plan that doesn't use google voice.
Sent from my PG86100 using xda premium
when mine are delayed my girlfriend thinks i banging someone else if i dont answer her immediately. i think its time for a new girlfriend. thanks sprint network!!!!!
t3project said:
when mine are delayed my girlfriend thinks i banging someone else if i dont answer her immediately. i think its time for a new girlfriend. thanks sprint network!!!!!
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Dude, drama like that is not worth it. She will only get worse.
Sent from my PG86100 using xda premium
KB112 said:
Dude, drama like that is not worth it. She will only get worse.
Sent from my PG86100 using xda premium
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Lol... truth.
10 char
Gotta stop giving them the D so much bro. Only makes them jealous D mongers and if a girl were to tie you down with a gun to your head and blow you... it was somehow your fault.
cobraboy85 said:
Lol... truth.
10 char
Gotta stop giving them the D so much bro. Only makes them jealous D mongers and if a girl were to tie you down with a gun to your head and blow you... it was somehow your fault.
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^^^ true story lulz
Sent from my PG86100 using xda premium
Does anyone have this problem that isn't on Sprint? Reason I ask is that I just bought this phone and I'm hoping I won't have problems. I'm in the UK by the way, on Vodafone network.
When my wife first got her 3D it wouldn't get most of text messages, just prior to that Sprint sent us an AirRave to try because we had extremely weak signal at our house, once we returned the AirRave the text messages worked ok on the 3D.
Still a no go. That ghost sms doesnt help much either
Tuoni said:
Does anyone have this problem that isn't on Sprint? Reason I ask is that I just bought this phone and I'm hoping I won't have problems. I'm in the UK by the way, on Vodafone network.
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It is most definitely the Sprint network problem and Verizon's problem while roaming on their network. We may be able to roam but they definitely dont give our traffic or calls any sort of priority. If I am roaming I will not only have messages not sent or received but calls dont even go through and I will just get a notification that I have a missed call at some point.
A verizon phone on Verizon network doesnt have this problem and ATT doesnt have this problem (hasnt for years). Only Sprint and sometimes TMobile have these issues.
I have narrowed it down a bit. I send a text via the stock messenger and I go online to GV and the text I sent is not there.
If I send a text from GV or WhatsApp then everything works as it should.
There seems to be some sort of miscommunication between the stock app and pushing it to GV
I've been having this problem for about ten days, but I'm on a cdma hero with Sprint. I've had Google Voice for about 2 months, but have never used it for sending sms. I only got to this thread because I've been on google trying to figure it out...
happens to me every few weeks.
i have GV on sprint.
randomly people will tell me they suddenly got 10 or so texts and suddenly the recent chat we had the day or two before make a whole lot more sense.
and i also get the random texts that never arrive to me that i can see on google voice though
So a couple of days ago I disabled Google Voice to troubleshoot, and I haven't had a single problem with sms since... The issue (for me at least) is in Voice forwarding my texts (since it unfortunately integrates with sms as well). I do like Voice as my voicemail service, so I'm thinking I will try to re-integrate Voice with my phone to see if it functions properly. I may get around to it tomorrow, and I'll post back a few days after using it with results when I do.
Just got off the phone with Sprint, and they said I won't be able to make a phone call, receive phone calls, or even text messages until October 14th because they are in the process of upgrading their towers to the new LTE network in the Fort Worth area. It's weird to own a phone that I can't use for the most basic features. GO Sprint GO.
P.S. Any recommendations on how to make a phone call or text over data so I can still make calls/text?
NoClemency said:
Just got off the phone with Sprint, and they said I won't be able to make a phone call, receive phone calls, or even text messages until October 14th because they are in the process of upgrading their towers to the new LTE network in the Fort Worth area. It's weird to own a phone that I can't use for the most basic features. GO Sprint GO.
P.S. Any recommendations on how to make a phone call or text over data so I can still make calls/text?
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Seems to me you were fed a line. Call back and see if the answer changes. If it doesn't, your are entitled to a credit. No questions asked.
roids87 said:
Seems to me you were fed a line. Call back and see if the answer changes. If it doesn't, your are entitled to a credit. No questions asked.
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Yeah, they gave me a $10 credit, if that ain't a joke.
NoClemency said:
Just got off the phone with Sprint, and they said I won't be able to make a phone call, receive phone calls, or even text messages until October 14th because they are in the process of upgrading their towers to the new LTE network in the Fort Worth area. It's weird to own a phone that I can't use for the most basic features. GO Sprint GO.
P.S. Any recommendations on how to make a phone call or text over data so I can still make calls/text?
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Sounds fishy... It's hard to believe that a carrier would just deny services and continue to charge for them. I assume this would mean no service for anyone in the ft worth area since you're not the only one who uses those towers. I don't think Sprint would risk the class action lawsuit.
Sent from my EVO LTE
premo15 said:
Sounds fishy... It's hard to believe that a carrier would just deny services and continue to charge for them. I assume this would mean no service for anyone in the ft worth area since you're not the only one who uses those towers. I don't think Sprint would risk the class action lawsuit.
Sent from my EVO LTE
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No arguments there. I'll probably call back in a few days to see if they have anything better for me. Right now I'm sick and lost my voice, so I just don't want to deal with it. But once I get my voice back, I'll see if I can't get anything better out of them. Especially since I'm still paying for when I can't even use my phone which is kind of stupid.
NoClemency said:
No arguments there. I'll probably call back in a few days to see if they have anything better for me. Right now I'm sick and lost my voice, so I just don't want to deal with it. But once I get my voice back, I'll see if I can't get anything better out of them. Especially since I'm still paying for when I can't even use my phone which is kind of stupid.
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Why would you call back in a few days? I would all over them about this if it were me and I wouldn't let up until I had a real explanation. Tell them to fix your **** or let you out of your contract (as not providing service to you while I assume you are in good standing and not violation the TOS on their part)
However, there are at least 3 sides to every situation what you say, what sprint says, and what really going on. Not calling you a liar it just seems like there is more to the story.
That's my 2 cents.
Sent from my EVO using xda premium
NoClemency said:
Just got off the phone with Sprint, and they said I won't be able to make a phone call, receive phone calls, or even text messages until October 14th because they are in the process of upgrading their towers to the new LTE network in the Fort Worth area. It's weird to own a phone that I can't use for the most basic features. GO Sprint GO.
P.S. Any recommendations on how to make a phone call or text over data so I can still make calls/text?
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Sounds like a load of BS to me. I haven't had a problem with service around the area... I haven't actually been into "Fort Worth" in a few days, but I live pretty damn close. There is no way they could just shut off all services like that for almost two months. That rep must have been new or lied or something, because that doesn't even SOUND reasonable.
lol if they couldnt provide me service until Oct. 14th i would have just said i want to cancel without a fee immediately because i do business with my phone. and they can't really do squat because i pay for a service and they don't even let me do the most basic of functions.
OP needs to call back and get clarification. Only thing I have found:
https://www.sprint.net/maint_view.php
I might try to call again tonight once I get off of work. But again I'm not entirely sure what to say. Plus right now, I've lost my voice, so I can barely talk, as a result, I can't even show anger in my voice, so getting made isn't much of an option. I'm still not sure what I'm going to do yet.
I'm like on day 5 of this **** it reallllly sucks. I live in Irving an have been having everything except the "can't make calls". Sprint needs to give a free month or something better.
Sent from my EVO using Tapatalk 2
Same here. Today is day 5 for me as well. But according to Sprint, I still have a lot of days left in front of me since the tower won't be back on until October 14th.
sobaked2921 said:
I'm like on day 5 of this **** it reallllly sucks. I live in Irving an have been having everything except the "can't make calls". Sprint needs to give a free month or something better.
Sent from my EVO using Tapatalk 2
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Send me a pm. I am in dfw, work for sprint and glad to take a look at what's going on.
Pm me your number and some random addresses where you are having issues
Sent from my EVO using xda app-developers app
sobaked2921 said:
I'm like on day 5 of this **** it reallllly sucks. I live in Irving an have been having everything except the "can't make calls". Sprint needs to give a free month or something better.
Sent from my EVO using Tapatalk 2
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You should see if you can get an Airrave which makes your phone work over wifi... that really sucks tho. That only works at home tho...maybe they can send you a 2nd one for work.
5t
I just got off the phone with the a Sprint manager last night, who then connected me to her EVO specialist. She was also unable to solve the problem, so she told me that she will get the towers in the area looked at and try to determine what is going on in the area and give me a call back within 72 hours. That said, they said they were going to do this once before 5 days ago now, but I still haven't got a call back from then. However, one good thing that I got out of it all is that they are crediting my account for the past 6 days and how ever many days more it takes to get my phone back on the network. So at the very least, now I'm not paying for phone service that I'm not getting, so that makes me happy. I'm sure they will figure something soon with the towers if not maybe they can give me Airrave so I can at least make phone calls while I'm at home which would make things more liveable. I'll keep everyone posted on what they discover and what they decide to do.
In addition, my location is the TCU campus in Fort Worth. I live close by and go to school there. In both areas I get no cell service. But once I drive about 5 miles away I have no problems. Let me know if anyone else in the area is experience the problems on XDA. The sprint store nearby between Berry and Hulen St. said they have had a few customers coming the past few days with the same problem, but I was curious if anyone on here was also experiencing my pain.
NoClemency said:
I just got off the phone with the a Sprint manager last night, who then connected me to her EVO specialist. She was also unable to solve the problem, so she told me that she will get the towers in the area looked at and try to determine what is going on in the area and give me a call back within 72 hours. That said, they said they were going to do this once before 5 days ago now, but I still haven't got a call back from then. However, one good thing that I got out of it all is that they are crediting my account for the past 6 days and how ever many days more it takes to get my phone back on the network. So at the very least, now I'm not paying for phone service that I'm not getting, so that makes me happy. I'm sure they will figure something soon with the towers if not maybe they can give me Airrave so I can at least make phone calls while I'm at home which would make things more liveable. I'll keep everyone posted on what they discover and what they decide to do.
In addition, my location is the TCU campus in Fort Worth. I live close by and go to school there. In both areas I get no cell service. But once I drive about 5 miles away I have no problems. Let me know if anyone else in the area is experience the problems on XDA. The sprint store nearby between Berry and Hulen St. said they have had a few customers coming the past few days with the same problem, but I was curious if anyone on here was also experiencing my pain.
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I will try and pull up that area today
Sent from my EVO using xda app-developers app
NoClemency said:
I just got off the phone with the a Sprint manager last night, who then connected me to her EVO specialist. She was also unable to solve the problem, so she told me that she will get the towers in the area looked at and try to determine what is going on in the area and give me a call back within 72 hours. That said, they said they were going to do this once before 5 days ago now, but I still haven't got a call back from then. However, one good thing that I got out of it all is that they are crediting my account for the past 6 days and how ever many days more it takes to get my phone back on the network. So at the very least, now I'm not paying for phone service that I'm not getting, so that makes me happy. I'm sure they will figure something soon with the towers if not maybe they can give me Airrave so I can at least make phone calls while I'm at home which would make things more liveable. I'll keep everyone posted on what they discover and what they decide to do.
In addition, my location is the TCU campus in Fort Worth. I live close by and go to school there. In both areas I get no cell service. But once I drive about 5 miles away I have no problems. Let me know if anyone else in the area is experience the problems on XDA. The sprint store nearby between Berry and Hulen St. said they have had a few customers coming the past few days with the same problem, but I was curious if anyone on here was also experiencing my pain.
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No problems here in the Arlington/Mansfield/Kennedale area so far... I guess if that changes I will be reporting on here and raising hell with Sprint as well.
00mred00 said:
Send me a pm. I am in dfw, work for sprint and glad to take a look at what's going on.
Pm me your number and some random addresses where you are having issues
Sent from my EVO using xda app-developers app
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Pm sent. I've been all around north dallas to Arlington an I still havin issues. Any help would be great man. I'm thinkin this is only for LTE phones cuz my brother is on my line an he use an epic touch with no problems
Sent from my EVO using Tapatalk 2
sobaked2921 said:
Pm sent. I've been all around north dallas to Arlington an I still havin issues. Any help would be great man. I'm thinkin this is only for LTE phones cuz my brother is on my line an he use an epic touch with no problems
Sent from my EVO using Tapatalk 2
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If that is the case it is either a provisioning error, phone isn't set to cdma only or bad phone.
Sent from my EVO using xda app-developers app
sobaked2921 said:
Pm sent. I've been all around north dallas to Arlington an I still havin issues. Any help would be great man. I'm thinkin this is only for LTE phones cuz my brother is on my line an he use an epic touch with no problems
Sent from my EVO using Tapatalk 2
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I don't think you have the same problem that I do, because if I leave my area my phone works, fine. I'm only having trouble when I'm at TCU or at my house which is right next to TCU. But who knows, maybe they are related.
P.S. I've already changed my phone to CDMA only to see if it would help but got no change. Plus I've already taken it into the Sprint store, and they said everything was fine with the phone and factory reset it and everything, but saw no problems because their building is outside of my tower radius, as a result the phone worked perfectly there.