Related
If I try to. Make a call when I'm roaming it tells me when cannot authenticate your account!!?????
Sent from my PG86100 using XDA Premium App
Call sprint and they will send some "signals" to fix it.
call from another phone though as you have to take the battery out. I had the same issue, couldnt call sprint to save my life after error 16 becuase i kept roaming lol
j2themax said:
If I try to. Make a call when I'm roaming it tells me when cannot authenticate your account!!?????
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Gotta call Sprint and tell them you can't roam. Some times with hands-free activation that won't reprovision correctly. It takes 2 minutes on the phone OR www.sprint.com/chat takes 3 but is easier.
This came up a lot on the E4G forum after everyone was trying everything they could (including hands free activations OVER AND OVER AND OVER AND OVER again) just to get the new PRI--which made no difference to any but a very select few, argue if you must.
Call Sprint, tell them you have error 16 and you need an HRL refresh...
..but obv don't tell them anything about rooting lol
Edit...guess three of us were all responding at the same time...
Sent from my s-off'd 3VO
southern87 said:
Call sprint and they will send some "signals" to fix it.
call from another phone though as you have to take the battery out. I had the same issue, couldnt call sprint to save my life after error 16 becuase i kept roaming lol
Click to expand...
Click to collapse
lol, "signals", I got the same thing. I'm split between believing that they dumb it down for the common non-techie caller or that they were trained that it was 'sending new signals' to fix it, so, that's what they actually think is going on.
EDIT: To be fair, there are actual signals being sent...but...derp
daneurysm said:
lol, "signals", I got the same thing. I'm split between believing that they dumb it down for the common non-techie caller or that they were trained that it was 'sending new signals' to fix it, so, that's what they actually think is going on.
EDIT: To be fair, there are actual signals being sent...but...derp
Click to expand...
Click to collapse
Hahaha I think its common thing in customer service to call it signals. When i was working for Charters cable repair, they would tell people im sending signals to your box. Well they said signals I think because people freaked out if you said im going to hit your box i guess.
Thanks I thought I might have to call them.
Sent from my PG86100 using XDA Premium App
I had already done the error 16 thing and Sprint fixed that. Was a little worried when I saw this thread so I used Roam Control and forced roam. Calls work fine for me. I guess if you've already done the error 16 fix via Sprint, it's OK.
Mike
anyone found away to do this without calling sprint. i had to on my phone. which works perfect now. my wifes on the other hand i have spent hrs on the phone with different tech people doing the same processes i did to fix mine. the result ends up roam still doesnt work. they created a ticket for me. and asked to bring it to a repair center. im in the process of restoring it to factory and relocking. which sucks i have to do. but her phone simply will not roam.
kaos420 said:
anyone found away to do this without calling sprint. i had to on my phone. which works perfect now. my wifes on the other hand i have spent hrs on the phone with different tech people doing the same processes i did to fix mine. the result ends up roam still doesnt work. they created a ticket for me. and asked to bring it to a repair center. im in the process of restoring it to factory and relocking. which sucks i have to do. but her phone simply will not roam.
Click to expand...
Click to collapse
THIS <<<<<<< POST!!!
Sprint gave me no grief. I asked for a reset via chat
Sent from my PG86100 using Tapatalk
well i have the same problem and i have called and done the chat and told them that when im in roaming and i try to make a call it says unable to authenticate device and they have done nothing to fix it they just keep telling me to make sure i have automatic set in the network settings
Did you by chance check your roaming guard. Those seem to be checked after s-off, you can try unchecking them. Just an idea.
yes i checked its not a roaming guard problem
Click the link in my signature.
thanks i will try it tomorrow i hope it works i tried to tell them about error 16 when i called today but the person i talked to didnt have any idea what i was talking about granted she didnt seem to know anything else either
Dont call them telling them you have trouble, hop on chat and tell them you have "error 16 and need HLR Refresh". They will search their little handbook and come back and guide you through pulling the battery, lol. After they send the refresh all is well
cordell12 said:
Dont call them telling them you have trouble, hop on chat and tell them you have "error 16 and need HLR Refresh". They will search their little handbook and come back and guide you through pulling the battery, lol. After they send the refresh all is well
Click to expand...
Click to collapse
yeah i was going to chat i hate calling cs when i can just chat even though they do have great cs
cordell12 said:
THIS <<<<<<< POST!!!
Click to expand...
Click to collapse
do you not think that was the first thing i did. we did all of that still wouldnt play nice.
my phone is fixed thanks everyone for the help!!!!!!!
I am trying to activate my Note, but it seems that all AT&T servers and services are down.
When calling them on the phone, I am told that their systems are down, and to call back tomorrow after 5PM CT.
Anybody else with this issue?
Thanks.
CTF said:
I am trying to activate my Note, but it seems that all AT&T servers and services are down.
When calling them on the phone, I am told that their systems are down, and to call back tomorrow after 5PM CT.
Anybody else with this issue?
Thanks.
Click to expand...
Click to collapse
AT&T is doing a systems upgrade tonight... they are updating software for tomorrow on all the point of sale systems, thus most likely the reason why they were unable to help you. Plus never call at night after 9PM or on weekends unless you have to because everything is outsourced.
- Dan
AEDan1977 said:
Plus never call at night or on weekends, at night after 9PM or weekends unless you have to because everything is outsourced.
- Dan
Click to expand...
Click to collapse
Thanks for the info regarding the outsourcing.
Annoying that they are doing a system wide upgrade the day they are releasing a new phone...
Hopefully, I will not have to wait too long before I can activate my Note.
Call 1-866-895-1099. You will be able to activate it that way. Just know the last four of the account holders ss#.
Sent from my SAMSUNG-SGH-I717 using xda premium
AllTheWay said:
Call 1-866-895-1099. You will be able to activate it that way. Just know the last four of the account holders ss#.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Tried that, but it does not work.
After confirming the number, it says:
"please hold, we are processing your information" about 20 times, then states that it cannot continue (experiencing technical difficulties) and then transfers me to a pre-recorded message advising to call back next business day...
Same thing happened to me today. I talked to a representative and he told me that they subscribed me to Att navigator service when i pre ordered the phone and it is not compatible with Note. He unsubscribed me from that service and he could be able activate my phone after that.
Sent from my SAMSUNG-SGH-I717 using XDA App
Still no go on the activations, online, or on the phone...
I am told that this will also affect customers that purchased their phone at Best Buy...
CS told me that the issue should be resolved by 3pm CST today...
We will see.
Not happy at all right now.
A phone rep just told me that the B&M stores should be able to activate the Note when they open today.
I am not sure that he knew what he was talking about however.
Anybody from AT&T able to confirm this?
I am getting really annoyed with this situation...
Thanks.
I just had to leave BestBuy because they were unable to activate my phone. They called AT&T and all systems are down due to an upgrade and to call back tomorrow. I had preordered, they are holding everything for me until later. This is ridiculous! AT&T refuses to sell you the phone until Feb 19th, and then they plan a system upgrade so you can't activate it?!?!?
ok same here
couldnt activate
had to leave and go to work
wont even get off until the time they close
BLOWN
Guys,
It seems that the online system is back up.
i just activated mine online.
att.com/bizactivate
(Premier customer)
Not sure if this works for everybody.
I also called my local AT&T B&M and they said they could do it in-store as well...
Just FYI.
I just left best buy because it wouldn't activate. If its back up ill call and see. Not happy right now though.
Sent from my Inspire 4G using Tapatalk
Here at Best Buy Mobile, upgrades going through fine, was given a 2 hour ETA for new activations at around 1130 EST....
Why would AT&T shut down "For maintenance" on the day (weekend) of a major release? Just saying!
1987dram said:
Why would AT&T shut down "For maintenance" on the day (weekend) of a major release? Just saying!
Click to expand...
Click to collapse
thats what i asked them...they couldnt answer
---------- Post added at 01:38 PM ---------- Previous post was at 01:00 PM ----------
ATT just gave another 2 hour ETA, 2 hours after the last one. Looks they have no clue when it will be back up.
ATT still down -_-
Just called 611 from the mobile and it seems that all systems are now up.
The rep was able to get the activation process completed.
Note is now alive and well.
I also got a $25 credit towards my bill for the inconvenience.
Cheers.
chrisreese said:
I just had to leave BestBuy because they were unable to activate my phone. They called AT&T and all systems are down due to an upgrade and to call back tomorrow. I had preordered, they are holding everything for me until later. This is ridiculous! AT&T refuses to sell you the phone until Feb 19th, and then they plan a system upgrade so you can't activate it?!?!?
Click to expand...
Click to collapse
I went to BB twice today. They cannot upgrade. Sucks. It's not BB's fault, why would AT&T do maintenance the day before the US launch of a phone that had a Superbowl commercial?
AT&T is retarded. I wish Verizon had the phone, I'd sign up right now and get more data with their double data. I actually might just go with a Skyrocket on Verizon if my wife wasn't so set on the Note.
Verizon has no skyrocket....
Sent from my Galaxy Nexus using xda premium
cpcrazyfly said:
Verizon has no skyrocket....
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Guess that wouldn't have worked either way...
Is it just me or is anyone else having activation issues?
First, I tried activating it with the DEC numbers on the side of the box. Showed up the right Evo4GLTE but it told me I had to contact customer support.
Contacted chat support. They did the ESN swap for me easily but the phone never activated. After waiting and waiting it didn't activate so I decided to call Sprint and get transferred to Tech because I already went through the initial troubleshooting steps with Chat Online.
Tech support tells me to read the HEX or DEC number from the back of the phone. This ends up being DIFFERENT then whats on the label on the outside of the box. Stupid me. Or was it? She goes on to tell me that MY phone is under some other persons name "Karen". She asks me if I got this phone from someone basically implying that I stole it. I explain to her how we've all been waiting for a long time for this phone and this phone is BRAND NEW not even out in stores yet.
So whats the deal? I'm currently on hold with them but to be honest I think HTC or someone ****ed up in the labeling process and now everyone is trying to activate EVERYONE ELSE'S phone. WTF?!
More on this as the story unfolds.....
Update #1: Supervisor in the activation department says that someone screwed up and put the phone in the wrong box and since it's "keyed" into my account... simply switching the esn to my account wouldn't work. He goes on to say that they would have to get me a NEW DEVICE.
No way in hell am I going to let this happen.
Update #2: Had to get transferred to escalations. Janice from escalations told me she had fixed the issue and I should be able to activate it now through the website. Activated it on the website and now I have a functional EVO4GLTE!!
TLDR: Make sure you activate it with the the numbers found on the inside of the phone. Do not use the numbers from the label because they might be different!
when i talked to the guys at my best buy they told me that sprint was having problems activating the lte's today... But i havent picked mine up yet so i dont know..
I had to call them to activate mine as well. Everything worked fine after 10 minutes of the agent doing something while I waited. Sorry to hear about your issue regarding an already activated account though, that sounds quite annoying.
Papichulo06 said:
Is it just me or is anyone else having activation issues?
First, I tried activating it with the DEC numbers on the side of the box. Showed up the right Evo4GLTE but it told me I had to contact customer support.
Contacted chat support. They did the ESN swap for me easily but the phone never activated. After waiting and waiting it didn't activate so I decided to call Sprint and get transferred to Tech because I already went through the initial troubleshooting steps with Chat Online.
Tech support tells me to read the HEX or DEC number from the back of the phone. This ends up being DIFFERENT then whats on the label on the outside of the box. Stupid me. Or was it? She goes on to tell me that MY phone is under some other persons name "Karen". She asks me if I got this phone from someone basically implying that I stole it. I explain to her how we've all been waiting for a long time for this phone and this phone is BRAND NEW not even out in stores yet.
So whats the deal? I'm currently on hold with them but to be honest I think HTC or someone ****ed up in the labeling process and now everyone is trying to activate EVERYONE ELSE'S phone. WTF?!
More on this as the story unfolds.....
Click to expand...
Click to collapse
Did the phone start an activation process when you booted it AFTER you entered the DEC number on the web.
If it did not try doing an Update Profile.
I have not tried mine yet. But I just swapped phones around last night and sometimes you need to kick it.
Oh try pulling the battery, just kidding
I wonder if Karen works in Customs.
mswlogo said:
Did it start an activation process on the phone when you booted it AFTER you entered the DEC number on web.
If it did not try doing an Update Profile.
I have not tried mine yet. But I just swapped phones around last night and sometimes you need to kick it.
Click to expand...
Click to collapse
Yes. I probably should make that more clear on my original post. Activation screen popped up but it never activated because I entered in the RIGHT number that was on the label but the phone had a different set of serial numbers.
Papichulo06 said:
She goes on to tell me that MY phone is under some other persons name "Karen". She asks me if I got this phone from someone basically implying that I stole it.
Click to expand...
Click to collapse
mswlogo said:
I wonder if Karen works in Customs.
Click to expand...
Click to collapse
Apple strikes again?
Tried the activation menu when it popped up on the phone. I got all the way to the end when it asks to pick which number on the account to activate it to and then failed.
Called in and they were having a little trouble saying something about the phone being applied to a different number on my account. She started to say something about checking that number and then said "oh its the same number".
I'm wondering if it has something to do with LTE or if the device is registered in their system a little different. She couldn't even tell what device it was untill I told her. Then she started asking questions about it. She said there were only a few demos floating around and most reps had never seen one.
Everything's working great so far.
Mine is telling me I need a plan change. Coming from a 0G so I shouldn't?
ottodawg said:
Mine is telling me I need a plan change. Coming from a 0G so I shouldn't?
Click to expand...
Click to collapse
I'm on the same plan I had with my original evo 4g. I think its the everything data 1500.
bikemechanic0128 said:
I'm on the same plan I had with my original evo 4g. I think its the everything data 1500.
Click to expand...
Click to collapse
I ended up having to call in, no plan change needed though.
Yep, no plan change required.
Sent from my EVO using XDA
ottodawg said:
Mine is telling me I need a plan change. Coming from a 0G so I shouldn't?
Click to expand...
Click to collapse
I had the same thing and was able to activate via chat.
I tried to activate online, and it also told me I needed a new plan (coming from the OG EVO.) I had the Everything 450 plan. It gave me a few selections, including the same plan, so I chose it. Then it said I need to call Sprint.
I spent the next 45 minutes on the phone, while the CSR tried to figure out why it was telling her I needed a new plan, and it wouldn't let her transfer the service. Finally, after she said they had 3 people working on it, they figured out that Google Voice was the problem.
She said they'd have to "expire" my Google Voice account, and they weren't sure if I could keep the same GV number when I installed it on the new phone. I told them to go ahead, and it worked. I just installed GV, and it seems to be working fine, with my original number.
She said they'd look into why Google Voice was causing a problem.
Not just you
I also had my evo LTE switched with another persons, it just so happened that that other person was my sister who was sitting next to me getting her phone activated. When she was on the phone with the call center to activate it I noticed all of a sudden "my phone" was activated with her number.
zackhow said:
I also had my evo LTE switched with another persons, it just so happened that that other person was my sister who was sitting next to me getting her phone activated. When she was on the phone with the call center to activate it I noticed all of a sudden "my phone" was activated with her number.
Click to expand...
Click to collapse
Were your labels on the outside if the box mixed up too?
Sent from my EVO using XDA
I had the same thing happen to me. I guess when they were verifying the patent they didn't make sure they put the devices back in the correct box. Spent 4 hours with sprint, and 5 different people before they figured out what was going on.
They never told me that they couldn't swap the devices, it was pretty easy once they figured out what had happened. Now it is fully functional
if you were paying attention, and they made you enter a code to edit your MSN, the code they gave you was your MSL. i had a lady tell me three times she couldn't give me my MSL, then followed it with 'now, enter your MSL, it's blah blah blah.' when i asked if the number she just gave me was in fact my MSL, she said 'hold on, you need to speak with my supervisor', then hung up.
that number will make everything easier. i've never had an issue getting it on my other phones, but apparently something has changed . she was adamant about not giving it to me, until she had to.
I thought you had to wait x amount of days before they can just give it to you
Sent from my PG86100 using xda premium
I bought a phone off somebody on Craigslist and the phone is still attached to his account.
And now I can't get a hold of the person I bought it from because I deleted my texts as soon as I got the phone, and he also deleted his Craigslist add.
I have had the phone for 2 days now. It's still connected, meaning he hasn't deactivated the line yet. And because of this, I can't get it activated.
(Which also makes me believe this phone wasn't stolen and sold to me.. because it's still connected and not reported as a BAD ESN.) - Also I have received no calls or texts on this number since I got it (other than me trying it out to see if it's still connected.)
What I need from the Sprint Rep:
If I PM you the phone number of this phone, will you be able to find out the name or other numbers that are connected to this line, so I can call the person and get it removed?
That would violate pretty much everything lol....
Chances are, his account might end up being a write off. Sounds shady, some people activate, get full phone discount, and never pay their bill. Causing account to suspend. If that wasn't the case, he would have taken the device off his line .
Under system settings, About/Phone Identity/Current username. Should show an email associated with the phone. It's a @sprintpcs.com email, but its worth a shot.
Always, always, always call sprint and check the status of the phone you are buying off of Craigslist.
Sorry about your purchase man. Chances are the account is going to get suspended and he/she won't pay the bill and the phone will have a bad ESN linked to the account.. Good luck and I hope Sprint does something for you but I doubt they will.
Sent from my EVO using xda premium
I would think they are going to report the phone stolen and itll end up being bad. Always do the transaction at a sprint store
Sent from my HTC EVO 4G LTE
If you have copies of emails/posting of the sale, I'd send them to Sprint, I'm sure there is something that can trace back to the seller (ip address, etc).
~Samsung Galaxy SIII (SPH-L710) - Blazer ROM v1.6 - TWRP~
Check your sprint account under recent calls. Unless all you did was just text.
Sent from my EVO
When you buy a used phone there are some extra steps you need to take to get it activated. The current activation settings need to get wiped out, which do not get wiped when doing a standard factory reset. I helped the person I sold my og evo do this. You need your MSL code in order do this. There's an app on the market called MSL Reader that will get it if you root the phone. You should be able to root it without activating it.
Dial ##72786#
It will prompt you for a password. Enter the MSL Code
Press Menu, and then hit reset.
This will factory reset the phone and reset the network data so it can be activated.
This would be good practice to do this before selling your phone. It will wipe your name and phone number out of the phone, and make it easier for the receiving party to activate.
EDIT: Here's a link explaining it direct from sprint. Go down to the section about programming a used phone.
http://support.sprint.com/support/a...ox=program evo 4g lte&id16=program evo 4g lte
EDIT2: It also looks like you can try the manual program option mentioned in that link. Dial ##123456# replacing 123456 with your MSL Code, then follow the rest of the instructions.
Never hand over the cash until the phone is on your account at the Sprint store. I have seen it where it says it is clear but when it went to activate there was another problem with the phone account.
Sent from my C64 w/Epyx FastLoad cartridge
timtlm said:
When you buy a used phone there are some extra steps you need to take to get it activated. The current activation settings need to get wiped out, which do not get wiped when doing a standard factory reset. I helped the person I sold my og evo do this. You need your MSL code in order do this. There's an app on the market called MSL Reader that will get it if you root the phone. You should be able to root it without activating it.
Dial ##72786#
It will prompt you for a password. Enter the MSL Code
Press Menu, and then hit reset.
This will factory reset the phone and reset the network data so it can be activated.
This would be good practice to do this before selling your phone. It will wipe your name and phone number out of the phone, and make it easier for the receiving party to activate.
EDIT: Here's a link explaining it direct from sprint. Go down to the section about programming a used phone.
http://support.sprint.com/support/a...ox=program evo 4g lte&id16=program evo 4g lte
EDIT2: It also looks like you can try the manual program option mentioned in that link. Dial ##123456# replacing 123456 with your MSL Code, then follow the rest of the instructions.
Click to expand...
Click to collapse
Not gonna work... because the ESN is attached to another ptn.... you can manually edit with Msl all you want, but it isn't going to get the phone working on his line.
Sent from my SPH-L710 using xda app-developers app
afive720 said:
Not gonna work... because the ESN is attached to another ptn.... you can manually edit with Msl all you want, but it isn't going to get the phone working on his line.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Well, the OP might just be following the wrong directions for activating a new phone instead of a used phone. He says there have been no calls or texts coming in. I would try making a call to see if it is in fact active.
i'm curious to see how this playsout
`Ghost` said:
i'm curious to see how this playsout
Click to expand...
Click to collapse
+1
Sent from my EVO using xda app-developers app
I really do believe this was an account opened probably with no social just to make a quick few bucks.
I work for Sprint and see this all the time. Expect a deactivated phone with a bad esn in a few days.
Sent from my EVO using xda premium
You could flash it to boost mobile but you would lose your 4G capability. Other than that they are basically the same network and you can port your number over.
Gotta love how he starts this thread then disappears.
Sent from my EVO using xda premium
durandetto said:
Gotta love how he starts this thread then disappears.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
My thoughts as well!
Or u can also use http://checkesnfree.com/ to check the status. I e used this Site alot
Blazing with Viper4G As Always!!!!
timtlm said:
Well, the OP might just be following the wrong directions for activating a new phone instead of a used phone. He says there have been no calls or texts coming in. I would try making a call to see if it is in fact active.
Click to expand...
Click to collapse
It's active. I can make calls, use web, text etc.
`Ghost` said:
i'm curious to see how this playsout
Click to expand...
Click to collapse
Lol. Popcorn.gif
cor4twenty said:
I really do believe this was an account opened probably with no social just to make a quick few bucks.
I work for Sprint and see this all the time. Expect a deactivated phone with a bad esn in a few days.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
This is what I'm afraid of. But I bought the phone literally BRAND NEW for only a $100 cash. So even if he was going to do what you said, wouldn't be end up losing out, as the phone+sign up fees would cost more?
durandetto said:
Gotta love how he starts this thread then disappears.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Have been PM'd by some Sprint reps. Just waiting on them to help me out.
reverepats said:
Or u can also use http://checkesnfree.com/ to check the status. I e used this Site alot
Blazing with Viper4G As Always!!!!
Click to expand...
Click to collapse
Wasn't thinking when I got it. =[
I would take it to PagePlus and at least be on Verizon's network. =D
Damn, I wish I had my own personal Sprint rep to clear ESN's that have been reported as bad.
Just got off the phone with Sprint, and they said I won't be able to make a phone call, receive phone calls, or even text messages until October 14th because they are in the process of upgrading their towers to the new LTE network in the Fort Worth area. It's weird to own a phone that I can't use for the most basic features. GO Sprint GO.
P.S. Any recommendations on how to make a phone call or text over data so I can still make calls/text?
NoClemency said:
Just got off the phone with Sprint, and they said I won't be able to make a phone call, receive phone calls, or even text messages until October 14th because they are in the process of upgrading their towers to the new LTE network in the Fort Worth area. It's weird to own a phone that I can't use for the most basic features. GO Sprint GO.
P.S. Any recommendations on how to make a phone call or text over data so I can still make calls/text?
Click to expand...
Click to collapse
Seems to me you were fed a line. Call back and see if the answer changes. If it doesn't, your are entitled to a credit. No questions asked.
roids87 said:
Seems to me you were fed a line. Call back and see if the answer changes. If it doesn't, your are entitled to a credit. No questions asked.
Click to expand...
Click to collapse
Yeah, they gave me a $10 credit, if that ain't a joke.
NoClemency said:
Just got off the phone with Sprint, and they said I won't be able to make a phone call, receive phone calls, or even text messages until October 14th because they are in the process of upgrading their towers to the new LTE network in the Fort Worth area. It's weird to own a phone that I can't use for the most basic features. GO Sprint GO.
P.S. Any recommendations on how to make a phone call or text over data so I can still make calls/text?
Click to expand...
Click to collapse
Sounds fishy... It's hard to believe that a carrier would just deny services and continue to charge for them. I assume this would mean no service for anyone in the ft worth area since you're not the only one who uses those towers. I don't think Sprint would risk the class action lawsuit.
Sent from my EVO LTE
premo15 said:
Sounds fishy... It's hard to believe that a carrier would just deny services and continue to charge for them. I assume this would mean no service for anyone in the ft worth area since you're not the only one who uses those towers. I don't think Sprint would risk the class action lawsuit.
Sent from my EVO LTE
Click to expand...
Click to collapse
No arguments there. I'll probably call back in a few days to see if they have anything better for me. Right now I'm sick and lost my voice, so I just don't want to deal with it. But once I get my voice back, I'll see if I can't get anything better out of them. Especially since I'm still paying for when I can't even use my phone which is kind of stupid.
NoClemency said:
No arguments there. I'll probably call back in a few days to see if they have anything better for me. Right now I'm sick and lost my voice, so I just don't want to deal with it. But once I get my voice back, I'll see if I can't get anything better out of them. Especially since I'm still paying for when I can't even use my phone which is kind of stupid.
Click to expand...
Click to collapse
Why would you call back in a few days? I would all over them about this if it were me and I wouldn't let up until I had a real explanation. Tell them to fix your **** or let you out of your contract (as not providing service to you while I assume you are in good standing and not violation the TOS on their part)
However, there are at least 3 sides to every situation what you say, what sprint says, and what really going on. Not calling you a liar it just seems like there is more to the story.
That's my 2 cents.
Sent from my EVO using xda premium
NoClemency said:
Just got off the phone with Sprint, and they said I won't be able to make a phone call, receive phone calls, or even text messages until October 14th because they are in the process of upgrading their towers to the new LTE network in the Fort Worth area. It's weird to own a phone that I can't use for the most basic features. GO Sprint GO.
P.S. Any recommendations on how to make a phone call or text over data so I can still make calls/text?
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Sounds like a load of BS to me. I haven't had a problem with service around the area... I haven't actually been into "Fort Worth" in a few days, but I live pretty damn close. There is no way they could just shut off all services like that for almost two months. That rep must have been new or lied or something, because that doesn't even SOUND reasonable.
lol if they couldnt provide me service until Oct. 14th i would have just said i want to cancel without a fee immediately because i do business with my phone. and they can't really do squat because i pay for a service and they don't even let me do the most basic of functions.
OP needs to call back and get clarification. Only thing I have found:
https://www.sprint.net/maint_view.php
I might try to call again tonight once I get off of work. But again I'm not entirely sure what to say. Plus right now, I've lost my voice, so I can barely talk, as a result, I can't even show anger in my voice, so getting made isn't much of an option. I'm still not sure what I'm going to do yet.
I'm like on day 5 of this **** it reallllly sucks. I live in Irving an have been having everything except the "can't make calls". Sprint needs to give a free month or something better.
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Same here. Today is day 5 for me as well. But according to Sprint, I still have a lot of days left in front of me since the tower won't be back on until October 14th.
sobaked2921 said:
I'm like on day 5 of this **** it reallllly sucks. I live in Irving an have been having everything except the "can't make calls". Sprint needs to give a free month or something better.
Sent from my EVO using Tapatalk 2
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Send me a pm. I am in dfw, work for sprint and glad to take a look at what's going on.
Pm me your number and some random addresses where you are having issues
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sobaked2921 said:
I'm like on day 5 of this **** it reallllly sucks. I live in Irving an have been having everything except the "can't make calls". Sprint needs to give a free month or something better.
Sent from my EVO using Tapatalk 2
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You should see if you can get an Airrave which makes your phone work over wifi... that really sucks tho. That only works at home tho...maybe they can send you a 2nd one for work.
5t
I just got off the phone with the a Sprint manager last night, who then connected me to her EVO specialist. She was also unable to solve the problem, so she told me that she will get the towers in the area looked at and try to determine what is going on in the area and give me a call back within 72 hours. That said, they said they were going to do this once before 5 days ago now, but I still haven't got a call back from then. However, one good thing that I got out of it all is that they are crediting my account for the past 6 days and how ever many days more it takes to get my phone back on the network. So at the very least, now I'm not paying for phone service that I'm not getting, so that makes me happy. I'm sure they will figure something soon with the towers if not maybe they can give me Airrave so I can at least make phone calls while I'm at home which would make things more liveable. I'll keep everyone posted on what they discover and what they decide to do.
In addition, my location is the TCU campus in Fort Worth. I live close by and go to school there. In both areas I get no cell service. But once I drive about 5 miles away I have no problems. Let me know if anyone else in the area is experience the problems on XDA. The sprint store nearby between Berry and Hulen St. said they have had a few customers coming the past few days with the same problem, but I was curious if anyone on here was also experiencing my pain.
NoClemency said:
I just got off the phone with the a Sprint manager last night, who then connected me to her EVO specialist. She was also unable to solve the problem, so she told me that she will get the towers in the area looked at and try to determine what is going on in the area and give me a call back within 72 hours. That said, they said they were going to do this once before 5 days ago now, but I still haven't got a call back from then. However, one good thing that I got out of it all is that they are crediting my account for the past 6 days and how ever many days more it takes to get my phone back on the network. So at the very least, now I'm not paying for phone service that I'm not getting, so that makes me happy. I'm sure they will figure something soon with the towers if not maybe they can give me Airrave so I can at least make phone calls while I'm at home which would make things more liveable. I'll keep everyone posted on what they discover and what they decide to do.
In addition, my location is the TCU campus in Fort Worth. I live close by and go to school there. In both areas I get no cell service. But once I drive about 5 miles away I have no problems. Let me know if anyone else in the area is experience the problems on XDA. The sprint store nearby between Berry and Hulen St. said they have had a few customers coming the past few days with the same problem, but I was curious if anyone on here was also experiencing my pain.
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I will try and pull up that area today
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NoClemency said:
I just got off the phone with the a Sprint manager last night, who then connected me to her EVO specialist. She was also unable to solve the problem, so she told me that she will get the towers in the area looked at and try to determine what is going on in the area and give me a call back within 72 hours. That said, they said they were going to do this once before 5 days ago now, but I still haven't got a call back from then. However, one good thing that I got out of it all is that they are crediting my account for the past 6 days and how ever many days more it takes to get my phone back on the network. So at the very least, now I'm not paying for phone service that I'm not getting, so that makes me happy. I'm sure they will figure something soon with the towers if not maybe they can give me Airrave so I can at least make phone calls while I'm at home which would make things more liveable. I'll keep everyone posted on what they discover and what they decide to do.
In addition, my location is the TCU campus in Fort Worth. I live close by and go to school there. In both areas I get no cell service. But once I drive about 5 miles away I have no problems. Let me know if anyone else in the area is experience the problems on XDA. The sprint store nearby between Berry and Hulen St. said they have had a few customers coming the past few days with the same problem, but I was curious if anyone on here was also experiencing my pain.
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No problems here in the Arlington/Mansfield/Kennedale area so far... I guess if that changes I will be reporting on here and raising hell with Sprint as well.
00mred00 said:
Send me a pm. I am in dfw, work for sprint and glad to take a look at what's going on.
Pm me your number and some random addresses where you are having issues
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Pm sent. I've been all around north dallas to Arlington an I still havin issues. Any help would be great man. I'm thinkin this is only for LTE phones cuz my brother is on my line an he use an epic touch with no problems
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sobaked2921 said:
Pm sent. I've been all around north dallas to Arlington an I still havin issues. Any help would be great man. I'm thinkin this is only for LTE phones cuz my brother is on my line an he use an epic touch with no problems
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If that is the case it is either a provisioning error, phone isn't set to cdma only or bad phone.
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sobaked2921 said:
Pm sent. I've been all around north dallas to Arlington an I still havin issues. Any help would be great man. I'm thinkin this is only for LTE phones cuz my brother is on my line an he use an epic touch with no problems
Sent from my EVO using Tapatalk 2
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I don't think you have the same problem that I do, because if I leave my area my phone works, fine. I'm only having trouble when I'm at TCU or at my house which is right next to TCU. But who knows, maybe they are related.
P.S. I've already changed my phone to CDMA only to see if it would help but got no change. Plus I've already taken it into the Sprint store, and they said everything was fine with the phone and factory reset it and everything, but saw no problems because their building is outside of my tower radius, as a result the phone worked perfectly there.