I bought a phone off somebody on Craigslist and the phone is still attached to his account.
And now I can't get a hold of the person I bought it from because I deleted my texts as soon as I got the phone, and he also deleted his Craigslist add.
I have had the phone for 2 days now. It's still connected, meaning he hasn't deactivated the line yet. And because of this, I can't get it activated.
(Which also makes me believe this phone wasn't stolen and sold to me.. because it's still connected and not reported as a BAD ESN.) - Also I have received no calls or texts on this number since I got it (other than me trying it out to see if it's still connected.)
What I need from the Sprint Rep:
If I PM you the phone number of this phone, will you be able to find out the name or other numbers that are connected to this line, so I can call the person and get it removed?
That would violate pretty much everything lol....
Chances are, his account might end up being a write off. Sounds shady, some people activate, get full phone discount, and never pay their bill. Causing account to suspend. If that wasn't the case, he would have taken the device off his line .
Under system settings, About/Phone Identity/Current username. Should show an email associated with the phone. It's a @sprintpcs.com email, but its worth a shot.
Always, always, always call sprint and check the status of the phone you are buying off of Craigslist.
Sorry about your purchase man. Chances are the account is going to get suspended and he/she won't pay the bill and the phone will have a bad ESN linked to the account.. Good luck and I hope Sprint does something for you but I doubt they will.
Sent from my EVO using xda premium
I would think they are going to report the phone stolen and itll end up being bad. Always do the transaction at a sprint store
Sent from my HTC EVO 4G LTE
If you have copies of emails/posting of the sale, I'd send them to Sprint, I'm sure there is something that can trace back to the seller (ip address, etc).
~Samsung Galaxy SIII (SPH-L710) - Blazer ROM v1.6 - TWRP~
Check your sprint account under recent calls. Unless all you did was just text.
Sent from my EVO
When you buy a used phone there are some extra steps you need to take to get it activated. The current activation settings need to get wiped out, which do not get wiped when doing a standard factory reset. I helped the person I sold my og evo do this. You need your MSL code in order do this. There's an app on the market called MSL Reader that will get it if you root the phone. You should be able to root it without activating it.
Dial ##72786#
It will prompt you for a password. Enter the MSL Code
Press Menu, and then hit reset.
This will factory reset the phone and reset the network data so it can be activated.
This would be good practice to do this before selling your phone. It will wipe your name and phone number out of the phone, and make it easier for the receiving party to activate.
EDIT: Here's a link explaining it direct from sprint. Go down to the section about programming a used phone.
http://support.sprint.com/support/a...ox=program evo 4g lte&id16=program evo 4g lte
EDIT2: It also looks like you can try the manual program option mentioned in that link. Dial ##123456# replacing 123456 with your MSL Code, then follow the rest of the instructions.
Never hand over the cash until the phone is on your account at the Sprint store. I have seen it where it says it is clear but when it went to activate there was another problem with the phone account.
Sent from my C64 w/Epyx FastLoad cartridge
timtlm said:
When you buy a used phone there are some extra steps you need to take to get it activated. The current activation settings need to get wiped out, which do not get wiped when doing a standard factory reset. I helped the person I sold my og evo do this. You need your MSL code in order do this. There's an app on the market called MSL Reader that will get it if you root the phone. You should be able to root it without activating it.
Dial ##72786#
It will prompt you for a password. Enter the MSL Code
Press Menu, and then hit reset.
This will factory reset the phone and reset the network data so it can be activated.
This would be good practice to do this before selling your phone. It will wipe your name and phone number out of the phone, and make it easier for the receiving party to activate.
EDIT: Here's a link explaining it direct from sprint. Go down to the section about programming a used phone.
http://support.sprint.com/support/a...ox=program evo 4g lte&id16=program evo 4g lte
EDIT2: It also looks like you can try the manual program option mentioned in that link. Dial ##123456# replacing 123456 with your MSL Code, then follow the rest of the instructions.
Click to expand...
Click to collapse
Not gonna work... because the ESN is attached to another ptn.... you can manually edit with Msl all you want, but it isn't going to get the phone working on his line.
Sent from my SPH-L710 using xda app-developers app
afive720 said:
Not gonna work... because the ESN is attached to another ptn.... you can manually edit with Msl all you want, but it isn't going to get the phone working on his line.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Well, the OP might just be following the wrong directions for activating a new phone instead of a used phone. He says there have been no calls or texts coming in. I would try making a call to see if it is in fact active.
i'm curious to see how this playsout
`Ghost` said:
i'm curious to see how this playsout
Click to expand...
Click to collapse
+1
Sent from my EVO using xda app-developers app
I really do believe this was an account opened probably with no social just to make a quick few bucks.
I work for Sprint and see this all the time. Expect a deactivated phone with a bad esn in a few days.
Sent from my EVO using xda premium
You could flash it to boost mobile but you would lose your 4G capability. Other than that they are basically the same network and you can port your number over.
Gotta love how he starts this thread then disappears.
Sent from my EVO using xda premium
durandetto said:
Gotta love how he starts this thread then disappears.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
My thoughts as well!
Or u can also use http://checkesnfree.com/ to check the status. I e used this Site alot
Blazing with Viper4G As Always!!!!
timtlm said:
Well, the OP might just be following the wrong directions for activating a new phone instead of a used phone. He says there have been no calls or texts coming in. I would try making a call to see if it is in fact active.
Click to expand...
Click to collapse
It's active. I can make calls, use web, text etc.
`Ghost` said:
i'm curious to see how this playsout
Click to expand...
Click to collapse
Lol. Popcorn.gif
cor4twenty said:
I really do believe this was an account opened probably with no social just to make a quick few bucks.
I work for Sprint and see this all the time. Expect a deactivated phone with a bad esn in a few days.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
This is what I'm afraid of. But I bought the phone literally BRAND NEW for only a $100 cash. So even if he was going to do what you said, wouldn't be end up losing out, as the phone+sign up fees would cost more?
durandetto said:
Gotta love how he starts this thread then disappears.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Have been PM'd by some Sprint reps. Just waiting on them to help me out.
reverepats said:
Or u can also use http://checkesnfree.com/ to check the status. I e used this Site alot
Blazing with Viper4G As Always!!!!
Click to expand...
Click to collapse
Wasn't thinking when I got it. =[
I would take it to PagePlus and at least be on Verizon's network. =D
Damn, I wish I had my own personal Sprint rep to clear ESN's that have been reported as bad.
Related
If I try to. Make a call when I'm roaming it tells me when cannot authenticate your account!!?????
Sent from my PG86100 using XDA Premium App
Call sprint and they will send some "signals" to fix it.
call from another phone though as you have to take the battery out. I had the same issue, couldnt call sprint to save my life after error 16 becuase i kept roaming lol
j2themax said:
If I try to. Make a call when I'm roaming it tells me when cannot authenticate your account!!?????
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Gotta call Sprint and tell them you can't roam. Some times with hands-free activation that won't reprovision correctly. It takes 2 minutes on the phone OR www.sprint.com/chat takes 3 but is easier.
This came up a lot on the E4G forum after everyone was trying everything they could (including hands free activations OVER AND OVER AND OVER AND OVER again) just to get the new PRI--which made no difference to any but a very select few, argue if you must.
Call Sprint, tell them you have error 16 and you need an HRL refresh...
..but obv don't tell them anything about rooting lol
Edit...guess three of us were all responding at the same time...
Sent from my s-off'd 3VO
southern87 said:
Call sprint and they will send some "signals" to fix it.
call from another phone though as you have to take the battery out. I had the same issue, couldnt call sprint to save my life after error 16 becuase i kept roaming lol
Click to expand...
Click to collapse
lol, "signals", I got the same thing. I'm split between believing that they dumb it down for the common non-techie caller or that they were trained that it was 'sending new signals' to fix it, so, that's what they actually think is going on.
EDIT: To be fair, there are actual signals being sent...but...derp
daneurysm said:
lol, "signals", I got the same thing. I'm split between believing that they dumb it down for the common non-techie caller or that they were trained that it was 'sending new signals' to fix it, so, that's what they actually think is going on.
EDIT: To be fair, there are actual signals being sent...but...derp
Click to expand...
Click to collapse
Hahaha I think its common thing in customer service to call it signals. When i was working for Charters cable repair, they would tell people im sending signals to your box. Well they said signals I think because people freaked out if you said im going to hit your box i guess.
Thanks I thought I might have to call them.
Sent from my PG86100 using XDA Premium App
I had already done the error 16 thing and Sprint fixed that. Was a little worried when I saw this thread so I used Roam Control and forced roam. Calls work fine for me. I guess if you've already done the error 16 fix via Sprint, it's OK.
Mike
anyone found away to do this without calling sprint. i had to on my phone. which works perfect now. my wifes on the other hand i have spent hrs on the phone with different tech people doing the same processes i did to fix mine. the result ends up roam still doesnt work. they created a ticket for me. and asked to bring it to a repair center. im in the process of restoring it to factory and relocking. which sucks i have to do. but her phone simply will not roam.
kaos420 said:
anyone found away to do this without calling sprint. i had to on my phone. which works perfect now. my wifes on the other hand i have spent hrs on the phone with different tech people doing the same processes i did to fix mine. the result ends up roam still doesnt work. they created a ticket for me. and asked to bring it to a repair center. im in the process of restoring it to factory and relocking. which sucks i have to do. but her phone simply will not roam.
Click to expand...
Click to collapse
THIS <<<<<<< POST!!!
Sprint gave me no grief. I asked for a reset via chat
Sent from my PG86100 using Tapatalk
well i have the same problem and i have called and done the chat and told them that when im in roaming and i try to make a call it says unable to authenticate device and they have done nothing to fix it they just keep telling me to make sure i have automatic set in the network settings
Did you by chance check your roaming guard. Those seem to be checked after s-off, you can try unchecking them. Just an idea.
yes i checked its not a roaming guard problem
Click the link in my signature.
thanks i will try it tomorrow i hope it works i tried to tell them about error 16 when i called today but the person i talked to didnt have any idea what i was talking about granted she didnt seem to know anything else either
Dont call them telling them you have trouble, hop on chat and tell them you have "error 16 and need HLR Refresh". They will search their little handbook and come back and guide you through pulling the battery, lol. After they send the refresh all is well
cordell12 said:
Dont call them telling them you have trouble, hop on chat and tell them you have "error 16 and need HLR Refresh". They will search their little handbook and come back and guide you through pulling the battery, lol. After they send the refresh all is well
Click to expand...
Click to collapse
yeah i was going to chat i hate calling cs when i can just chat even though they do have great cs
cordell12 said:
THIS <<<<<<< POST!!!
Click to expand...
Click to collapse
do you not think that was the first thing i did. we did all of that still wouldnt play nice.
my phone is fixed thanks everyone for the help!!!!!!!
Ever since I did the s-off from team alpharev, if I try to make a call while roaming on verizon it says my device cannot be authenticated! Anyone else having this problem?
Sent from my PG86100 using XDA App
Call Sprint from another line and they will re-provision your phone so it will roam.
Call the area code when roaming. Fixes the problem.
Just start a chat session with Sprint, and tell them you want a HLR reset. I did this Friday, and everything was working shortly after.
osi13 said:
Just start a chat session with Sprint, and tell them you want a HLR reset. I did this Friday, and everything was working shortly after.
Click to expand...
Click to collapse
That's exactly what they did for me this past week...
We Are The Ohio State University And You Are Buckeye Nation: http://bit.ly/q0XYG0
imex99 said:
That's exactly what they did for me this past week...
We Are The Ohio State University And You Are Buckeye Nation: http://bit.ly/q0XYG0
Click to expand...
Click to collapse
do a chat online with sprint and tell them you have a error 16 they will fix it
Awesome! Thanks a lot guys! I appreciate all the quick and helpful responses!
Sent from my PG86100 using XDA App
I also had this same issue.
1. I started a sprint chat session and they did not know what an HLR Reset was, Then I asked them re-provision my phone. They told me to pull the battery for 30minutes and then wait 20 minutes after the phone is on and it will all work. (nothing happened)
2. Later that night I called sprint told them my issue and they re-provisioned my phone. Everything has been working and I can now use my favorite prl!
took 40 minutes but finally got sprint to reset my services.
I had the same problem also, but my chat went a bit differently. The guy told me to go to menu> settings>wireless> mobile networks> roam guard. He asked if the call feature was checked. I said no. he said to check it, then uncheck it and that would solve my problem. I said, "dude, are you sure about that?" Lol
I'll be a son of a gun, it worked. So maybe someone else might try the same thing if this issue happens to them.
Sent from my PG86100 using XDA App
I was out of my home state last month where Verizon was the only network. I was getting the same thing, not authorize to call out. Sometimes it will give you a error code, when you get that error code message just stay on the line, it will connect you to somebody in Sprint that automatically knows what the problem is and will correct it. I had to do on both of my phones. The customer service rep explained to me it is some new security they put in place and it takes some reprovisioning to fix.
a friend had his thunderbolt stolen & already filed a police report & got his replacement so everything is fine with him now. I'm curious about the stolen phone itself though. I know it gets blacklisted on verizon but what about potential recovery? he never had any phone security apps installed and had that "phone finder" option disabled. can't they still track the phone via gps or something? just with all the security these days it makes me wonder how/if these thieves can even get away with it.
Yes. Go to the Google Market on the computer and have him install Lookout Plan B . This will push the app to the phone and will auto install. Then it will email him the location after a few minutes. This will only work if the thief did NOT do a factory reset/wipe, the phone is still on, and connected to the internet.
Sent from my ADR6400L using XDA App
Are u sure you are not talking about taking your friends thunderbolt and using it till you get a new phone? next time he should just say he lost it people on here have lost phones got a replacment and a lie or not they ended up finding their phone and still use it as a backup. They just put in their new 4G card and use it to test roms and such. Not bad as a 100 buck replacment.
If your buddy really did get he phone stolen, track them down and deball them and video it with the stolen phone.
If I helped you in any way please use the thank you button
Grnlantern79 said:
If you buddy really did get the phone stolen, track them down and deball them and video it with the stolen phone.
Click to expand...
Click to collapse
LMAO!!! Classic.
Sent from my ADR6400L using xda premium
voxigenboy said:
...it makes me wonder how/if these thieves can even get away with it.
Click to expand...
Click to collapse
I thought that there was in fact a "master" blacklist for stolen phones that all carriers access. It's not as applicable with VZW, but consider GSM phones and how "transferable" they are.
That said, I thought that stealing cell phones was completely foolish (not that stealing wasn't already!).
hallstevenson said:
I thought that there was in fact a "master" blacklist for stolen phones that all carriers access. It's not as applicable with VZW, but consider GSM phones and how "transferable" they are.
That said, I thought that stealing cell phones was completely foolish (not that stealing wasn't already!).
Click to expand...
Click to collapse
They make a great mp3 player, movie player or WiFi mini pad even if you can never use them as a phone again. They are basically everything an Ipod touch is but bigger screen.
If I helped you in any way please use the thank you button
To the typical person who would buy a stolen cell phone, it's just "a phone" though. People who steal stuff typically don't take things for their own use either. I just gave to wonder when a thief goes to their "fence" with stuff if they even take the phones or just take it all and toss the phones in the garbage.
Sent from my ADR6400L using XDA App
Cerberus is the best and cheapest protection you can get.
Rooted makes it even better.
baronmxc said:
Yes. Go to the Google Market on the computer and have him install Lookout Plan B . This will push the app to the phone and will auto install. Then it will email him the location after a few minutes. This will only work if the thief did NOT do a factory reset/wipe, the phone is still on, and connected to the internet.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
If he got his replacement and is using it already then his email wont be attached to the lost phone any longer nor will the number
TDubKong said:
If he got his replacement and is using it already then his email wont be attached to the lost phone any longer nor will the number
Click to expand...
Click to collapse
yeah exactly. replacement phone already came awhile ago.
whatever happened to the original is what I was curious about. I mean, if it ended up in someone's hands(with the bad esn) and they tried to re-activate it couldn't verizon track them down?
I had a phone stolen from me long ago & went through the same replacement process.
I remember trying to call my phone & some girl answered. she refused to give it back but offered to sell it to me.
Now that it's happened this time(although this time it went straight to voicemail upon calling)it just got me wondering.
It's simply not worth Verizon's time nor, in most areas, the police's time, to (actively) look for a cellphone.
Sent from my ADR6400L using XDA App
Is it just me or is anyone else having activation issues?
First, I tried activating it with the DEC numbers on the side of the box. Showed up the right Evo4GLTE but it told me I had to contact customer support.
Contacted chat support. They did the ESN swap for me easily but the phone never activated. After waiting and waiting it didn't activate so I decided to call Sprint and get transferred to Tech because I already went through the initial troubleshooting steps with Chat Online.
Tech support tells me to read the HEX or DEC number from the back of the phone. This ends up being DIFFERENT then whats on the label on the outside of the box. Stupid me. Or was it? She goes on to tell me that MY phone is under some other persons name "Karen". She asks me if I got this phone from someone basically implying that I stole it. I explain to her how we've all been waiting for a long time for this phone and this phone is BRAND NEW not even out in stores yet.
So whats the deal? I'm currently on hold with them but to be honest I think HTC or someone ****ed up in the labeling process and now everyone is trying to activate EVERYONE ELSE'S phone. WTF?!
More on this as the story unfolds.....
Update #1: Supervisor in the activation department says that someone screwed up and put the phone in the wrong box and since it's "keyed" into my account... simply switching the esn to my account wouldn't work. He goes on to say that they would have to get me a NEW DEVICE.
No way in hell am I going to let this happen.
Update #2: Had to get transferred to escalations. Janice from escalations told me she had fixed the issue and I should be able to activate it now through the website. Activated it on the website and now I have a functional EVO4GLTE!!
TLDR: Make sure you activate it with the the numbers found on the inside of the phone. Do not use the numbers from the label because they might be different!
when i talked to the guys at my best buy they told me that sprint was having problems activating the lte's today... But i havent picked mine up yet so i dont know..
I had to call them to activate mine as well. Everything worked fine after 10 minutes of the agent doing something while I waited. Sorry to hear about your issue regarding an already activated account though, that sounds quite annoying.
Papichulo06 said:
Is it just me or is anyone else having activation issues?
First, I tried activating it with the DEC numbers on the side of the box. Showed up the right Evo4GLTE but it told me I had to contact customer support.
Contacted chat support. They did the ESN swap for me easily but the phone never activated. After waiting and waiting it didn't activate so I decided to call Sprint and get transferred to Tech because I already went through the initial troubleshooting steps with Chat Online.
Tech support tells me to read the HEX or DEC number from the back of the phone. This ends up being DIFFERENT then whats on the label on the outside of the box. Stupid me. Or was it? She goes on to tell me that MY phone is under some other persons name "Karen". She asks me if I got this phone from someone basically implying that I stole it. I explain to her how we've all been waiting for a long time for this phone and this phone is BRAND NEW not even out in stores yet.
So whats the deal? I'm currently on hold with them but to be honest I think HTC or someone ****ed up in the labeling process and now everyone is trying to activate EVERYONE ELSE'S phone. WTF?!
More on this as the story unfolds.....
Click to expand...
Click to collapse
Did the phone start an activation process when you booted it AFTER you entered the DEC number on the web.
If it did not try doing an Update Profile.
I have not tried mine yet. But I just swapped phones around last night and sometimes you need to kick it.
Oh try pulling the battery, just kidding
I wonder if Karen works in Customs.
mswlogo said:
Did it start an activation process on the phone when you booted it AFTER you entered the DEC number on web.
If it did not try doing an Update Profile.
I have not tried mine yet. But I just swapped phones around last night and sometimes you need to kick it.
Click to expand...
Click to collapse
Yes. I probably should make that more clear on my original post. Activation screen popped up but it never activated because I entered in the RIGHT number that was on the label but the phone had a different set of serial numbers.
Papichulo06 said:
She goes on to tell me that MY phone is under some other persons name "Karen". She asks me if I got this phone from someone basically implying that I stole it.
Click to expand...
Click to collapse
mswlogo said:
I wonder if Karen works in Customs.
Click to expand...
Click to collapse
Apple strikes again?
Tried the activation menu when it popped up on the phone. I got all the way to the end when it asks to pick which number on the account to activate it to and then failed.
Called in and they were having a little trouble saying something about the phone being applied to a different number on my account. She started to say something about checking that number and then said "oh its the same number".
I'm wondering if it has something to do with LTE or if the device is registered in their system a little different. She couldn't even tell what device it was untill I told her. Then she started asking questions about it. She said there were only a few demos floating around and most reps had never seen one.
Everything's working great so far.
Mine is telling me I need a plan change. Coming from a 0G so I shouldn't?
ottodawg said:
Mine is telling me I need a plan change. Coming from a 0G so I shouldn't?
Click to expand...
Click to collapse
I'm on the same plan I had with my original evo 4g. I think its the everything data 1500.
bikemechanic0128 said:
I'm on the same plan I had with my original evo 4g. I think its the everything data 1500.
Click to expand...
Click to collapse
I ended up having to call in, no plan change needed though.
Yep, no plan change required.
Sent from my EVO using XDA
ottodawg said:
Mine is telling me I need a plan change. Coming from a 0G so I shouldn't?
Click to expand...
Click to collapse
I had the same thing and was able to activate via chat.
I tried to activate online, and it also told me I needed a new plan (coming from the OG EVO.) I had the Everything 450 plan. It gave me a few selections, including the same plan, so I chose it. Then it said I need to call Sprint.
I spent the next 45 minutes on the phone, while the CSR tried to figure out why it was telling her I needed a new plan, and it wouldn't let her transfer the service. Finally, after she said they had 3 people working on it, they figured out that Google Voice was the problem.
She said they'd have to "expire" my Google Voice account, and they weren't sure if I could keep the same GV number when I installed it on the new phone. I told them to go ahead, and it worked. I just installed GV, and it seems to be working fine, with my original number.
She said they'd look into why Google Voice was causing a problem.
Not just you
I also had my evo LTE switched with another persons, it just so happened that that other person was my sister who was sitting next to me getting her phone activated. When she was on the phone with the call center to activate it I noticed all of a sudden "my phone" was activated with her number.
zackhow said:
I also had my evo LTE switched with another persons, it just so happened that that other person was my sister who was sitting next to me getting her phone activated. When she was on the phone with the call center to activate it I noticed all of a sudden "my phone" was activated with her number.
Click to expand...
Click to collapse
Were your labels on the outside if the box mixed up too?
Sent from my EVO using XDA
I had the same thing happen to me. I guess when they were verifying the patent they didn't make sure they put the devices back in the correct box. Spent 4 hours with sprint, and 5 different people before they figured out what was going on.
They never told me that they couldn't swap the devices, it was pretty easy once they figured out what had happened. Now it is fully functional
if you were paying attention, and they made you enter a code to edit your MSN, the code they gave you was your MSL. i had a lady tell me three times she couldn't give me my MSL, then followed it with 'now, enter your MSL, it's blah blah blah.' when i asked if the number she just gave me was in fact my MSL, she said 'hold on, you need to speak with my supervisor', then hung up.
that number will make everything easier. i've never had an issue getting it on my other phones, but apparently something has changed . she was adamant about not giving it to me, until she had to.
I thought you had to wait x amount of days before they can just give it to you
Sent from my PG86100 using xda premium
Anyone know how to get msl without calling sprint?? Is there a fastboot or adb command I can use?
Sent from my 0PJA2 using Tapatalk
motoelliot said:
Anyone know how to get msl without calling sprint?? Is there a fastboot or adb command I can use?
Sent from my 0PJA2 using Tapatalk
Click to expand...
Click to collapse
To this day still don't know why people have a hard time calling. No other way it takes seconds man...
Sent from my 0PJA2 using XDA Free mobile app
I'm antisocial... ?
Sent from my 0PJA2 using Tapatalk
If you activated your device on Sprint's network you should have received an activation code. I ordered my phone directly from Sprint and did the activation myself OTA. Once activated I received an email with an "Activation Code" written within the text. That code IS your MSL. I believe that Best Buy and other B&M stores also print this code somewhere on your activation paperwork when the computer spits it out. Have a look and see if you find that magic 6 digit number.
motoelliot said:
I'm antisocial...
Sent from my 0PJA2 using Tapatalk
Click to expand...
Click to collapse
I've done it even over the chat line. If they say no, sometimes they will. Hang up and try again.
If you have root there are apps out there that have worked. I assume they still do, but it's usually less work to just chat.
Tried the apps, couldn't find one that works... I'll call when I get a chance then.
Sent from my 0PJA2 using Tapatalk
motoelliot said:
Tried the apps, couldn't find one that works... I'll call when I get a chance then.
Sent from my 0PJA2 using Tapatalk
Click to expand...
Click to collapse
I dont think any of the apps work
Removed
repl1ca said:
Wanna hook another brother up?
Click to expand...
Click to collapse
sure
motoelliot said:
I'm antisocial... ?
Sent from my 0PJA2 using Tapatalk
Click to expand...
Click to collapse
You could use the online chat option through their website. I use it all the time for recording purposes. Pa Is a two party consent state when it comes to recording but online conversations get sent to you an hour or so after I save it for that purpose.
Sent from my 0PJA2 using XDA Free mobile app
Here is a few tips from me just from over the years.
Get in the habit of activating new phones via chat and ask for it while activating, it looks less "suspicious" to them even know it shouldn't be.
Don't ask for the MSL code directly. I tell them something like oh and by the way can you give me the reset code? I like to keep it handy in case I have to do a ##786 reset. This works almost every time
If a rep is being dumb or heckling you just give up and try back get someone else. I wanna say only one time I have been turned down, just say ok no problem have a good day. No point in arguing they already made up there mind not to give it to you.
Remember most people here probably know way more about phones than any regular Sprint CSR which is why I can't stand calling them.
Getting MSL is super easy and I have always just got it right from Sprint most the time without issues as long as you pitch it correctly. :fingers-crossed:
Sim-X said:
Here is a few tips from me just from over the years.
Get in the habit of activating new phones via chat and ask for it while activating, it looks less "suspicious" to them even know it shouldn't be.
Don't ask for the MSL code directly. I tell them something like oh and by the way can you give me the reset code? I like to keep it handy in case I have to do a ##786 reset. This works almost every time
If a rep is being dumb or heckling you just give up and try back get someone else. I wanna say only one time I have been turned down, just say ok no problem have a good day. No point in arguing they already made up there mind not to give it to you.
Remember most people here probably know way more about phones than any regular Sprint CSR which is why I can't stand calling them.
Getting MSL is super easy and I have always just got it right from Sprint most the time without issues as long as you pitch it correctly. :fingers-crossed:
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That is some great advice right there, I called sprint (first time ever trying this), said I normally activate my own devices but for some reason sprint wouldn't give me the discounted price unless they activated it in store. I asked them for msl # in case I had to do hard reset ##786 on phone key pad and the nice lady asked me if I had a pen and paper ready.
msl
unfortunately i wasted an hr and a half this afternoon and got a no no from the reps... i would pay for it even because my lte is messed up so bad in my area.. arnt there websites that offer that unlock yet for a price..
kemroy said:
unfortunately i wasted an hr and a half this afternoon and got a no no from the reps... i would pay for it even because my lte is messed up so bad in my area.. arnt there websites that offer that unlock yet for a price..
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Try calling off hours , maybe a rep from an out sourced location or vise versa would help . I took me about 10 mins to get by calling the 877 number. Just give it another shot, you should be able to get it. I don't think there is any other way , but don't quote me on that.
man they said that it could potentionally unlock the phone so they cant give it.. i dont know how else to ask.. tried again but its aafter hrs apparently
kemroy said:
man they said that it could potentionally unlock the phone so they cant give it.. i dont know how else to ask.. tried again but its aafter hrs apparently
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You could try what I did, I used sim-x's advice and told the rep that I normally activate my device, but sprint did it for me and I need the msl number if I had to do a hard reset via ##786 on key pad. You may have just got a finicky sprint rep.
thanks bud..iv gotta try tomm because its past buisness hrs..im missing so much calls right now ...
kemroy said:
man they said that it could potentionally unlock the phone so they cant give it.. i dont know how else to ask.. tried again but its aafter hrs apparently
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I thought they couldn't stop you from unlocking phones anymore. Asshats lol.
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kemroy said:
thanks bud..iv gotta try tomm because its past buisness hrs..im missing so much calls right now ...
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What does missing so much calls have to do with getting your MSL? What setting do you plan on changing to combat that?
If all else fails, call tech support and tell them
You can't get data or similar, fake it.
Eventually they will manually ask you to go into EPST
And give you the MSL.
You could even say a field is blank or something.
P. S. I don't think going in their will fix your problem.
My wifes M8 is having similar issues. It was fine before last update.