I am trying to activate my Note, but it seems that all AT&T servers and services are down.
When calling them on the phone, I am told that their systems are down, and to call back tomorrow after 5PM CT.
Anybody else with this issue?
Thanks.
CTF said:
I am trying to activate my Note, but it seems that all AT&T servers and services are down.
When calling them on the phone, I am told that their systems are down, and to call back tomorrow after 5PM CT.
Anybody else with this issue?
Thanks.
Click to expand...
Click to collapse
AT&T is doing a systems upgrade tonight... they are updating software for tomorrow on all the point of sale systems, thus most likely the reason why they were unable to help you. Plus never call at night after 9PM or on weekends unless you have to because everything is outsourced.
- Dan
AEDan1977 said:
Plus never call at night or on weekends, at night after 9PM or weekends unless you have to because everything is outsourced.
- Dan
Click to expand...
Click to collapse
Thanks for the info regarding the outsourcing.
Annoying that they are doing a system wide upgrade the day they are releasing a new phone...
Hopefully, I will not have to wait too long before I can activate my Note.
Call 1-866-895-1099. You will be able to activate it that way. Just know the last four of the account holders ss#.
Sent from my SAMSUNG-SGH-I717 using xda premium
AllTheWay said:
Call 1-866-895-1099. You will be able to activate it that way. Just know the last four of the account holders ss#.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Tried that, but it does not work.
After confirming the number, it says:
"please hold, we are processing your information" about 20 times, then states that it cannot continue (experiencing technical difficulties) and then transfers me to a pre-recorded message advising to call back next business day...
Same thing happened to me today. I talked to a representative and he told me that they subscribed me to Att navigator service when i pre ordered the phone and it is not compatible with Note. He unsubscribed me from that service and he could be able activate my phone after that.
Sent from my SAMSUNG-SGH-I717 using XDA App
Still no go on the activations, online, or on the phone...
I am told that this will also affect customers that purchased their phone at Best Buy...
CS told me that the issue should be resolved by 3pm CST today...
We will see.
Not happy at all right now.
A phone rep just told me that the B&M stores should be able to activate the Note when they open today.
I am not sure that he knew what he was talking about however.
Anybody from AT&T able to confirm this?
I am getting really annoyed with this situation...
Thanks.
I just had to leave BestBuy because they were unable to activate my phone. They called AT&T and all systems are down due to an upgrade and to call back tomorrow. I had preordered, they are holding everything for me until later. This is ridiculous! AT&T refuses to sell you the phone until Feb 19th, and then they plan a system upgrade so you can't activate it?!?!?
ok same here
couldnt activate
had to leave and go to work
wont even get off until the time they close
BLOWN
Guys,
It seems that the online system is back up.
i just activated mine online.
att.com/bizactivate
(Premier customer)
Not sure if this works for everybody.
I also called my local AT&T B&M and they said they could do it in-store as well...
Just FYI.
I just left best buy because it wouldn't activate. If its back up ill call and see. Not happy right now though.
Sent from my Inspire 4G using Tapatalk
Here at Best Buy Mobile, upgrades going through fine, was given a 2 hour ETA for new activations at around 1130 EST....
Why would AT&T shut down "For maintenance" on the day (weekend) of a major release? Just saying!
1987dram said:
Why would AT&T shut down "For maintenance" on the day (weekend) of a major release? Just saying!
Click to expand...
Click to collapse
thats what i asked them...they couldnt answer
---------- Post added at 01:38 PM ---------- Previous post was at 01:00 PM ----------
ATT just gave another 2 hour ETA, 2 hours after the last one. Looks they have no clue when it will be back up.
ATT still down -_-
Just called 611 from the mobile and it seems that all systems are now up.
The rep was able to get the activation process completed.
Note is now alive and well.
I also got a $25 credit towards my bill for the inconvenience.
Cheers.
chrisreese said:
I just had to leave BestBuy because they were unable to activate my phone. They called AT&T and all systems are down due to an upgrade and to call back tomorrow. I had preordered, they are holding everything for me until later. This is ridiculous! AT&T refuses to sell you the phone until Feb 19th, and then they plan a system upgrade so you can't activate it?!?!?
Click to expand...
Click to collapse
I went to BB twice today. They cannot upgrade. Sucks. It's not BB's fault, why would AT&T do maintenance the day before the US launch of a phone that had a Superbowl commercial?
AT&T is retarded. I wish Verizon had the phone, I'd sign up right now and get more data with their double data. I actually might just go with a Skyrocket on Verizon if my wife wasn't so set on the Note.
Verizon has no skyrocket....
Sent from my Galaxy Nexus using xda premium
cpcrazyfly said:
Verizon has no skyrocket....
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Guess that wouldn't have worked either way...
Related
Hi,
I will be getting trading my Droid X for an HTC Thunderbolt on Saturday morning and I will be meeting the other person at a Verizon store. When I am at the Verizon store does it matter which one of my parents I bring? My mom manages our Verizon account, while my dad pays the rest of the bills. Since my mom is Account Manager, does that mean the only way I could do the trade would to have her be in the store with me? Or could I bring my dad in and still do the trade and swap my number to the Thunderbolt with no problems? My plan will be staying the same and nothing will be changing, but I just don't want to drive to a Verizon store that's an hour away to meet someone to do a trade only to find out that I am not able to because I didn't bring the right parent with me.
Other info that might be helpful: My dad knows all our Verizon information... passwords, billing password, all that stuff... most of the Verizon information is actually linked to my dad's business, but my mom still manages it and pays the bill.
So, to shorten things up, basically what I'm asking is, can I bring my dad into the Verizon store with me, and swap phones with someone from Craigslist, even though he isn't the account manager?
Thanks in advance!
You need to bring whoever has their name on the account, because they would need to be the ones to sign the contract (even though your plan won't change, you still have to renew the contract to get the subsidized price for the phone). I assume it would be your mom if she is the one who handles the account.
orkillakilla said:
You need to bring whoever has their name on the account, because they would need to be the ones to sign the contract (even though your plan won't change, you still have to renew the contract to get the subsidized price for the phone). I assume it would be your mom if she is the one who handles the account.
Click to expand...
Click to collapse
Hmm, well, I had an upgrade available in November 2010 and upgraded to a Droid X and I had brought my dad along with me and it seemed to work out fine and I was able to upgrade to the X with no problems, hell, I even did it at Walmart to get a discounted price (free). I think I'm going to call Verizon tomorrow for further clarification, but to anyone who has information on this, please post as it would help me immensely.
orkillakilla said:
You need to bring whoever has their name on the account, because they would need to be the ones to sign the contract (even though your plan won't change, you still have to renew the contract to get the subsidized price for the phone). I assume it would be your mom if she is the one who handles the account.
Click to expand...
Click to collapse
Since he is trading somebody for the phone I don't think there would be a contract change needed...
Whoever's name is on the account would need to be there. However if your mom is listed as an account manager in Verizon's system then it should be fine for her to go. Ultimately you could call 611 and they might be able to tell you for sure.
Sent from Gingertits, I mean itis...
bd1212 said:
Hmm, well, I had an upgrade available in November 2010 and upgraded to a Droid X and I had brought my dad along with me and it seemed to work out fine and I was able to upgrade to the X with no problems, hell, I even did it at Walmart to get a discounted price (free). I think I'm going to call Verizon tomorrow for further clarification, but to anyone who has information on this, please post as it would help me immensely.
Click to expand...
Click to collapse
Well, I assume if our dad did it last time, then he should be able to do it again. I would call Verizon just to be sure.
Sent from my HTC Thunderbolt
capflya said:
Since he is trading somebody for the phone I don't think there would be a contract change needed...
Whoever's name is on the account would need to be there. However if your mom is listed as an account manager in Verizon's system then it should be fine for her to go. Ultimately you could call 611 and they might be able to tell you for sure.
Sent from Gingertits, I mean itis...
Click to expand...
Click to collapse
Yeah, I think I'm just going to call.
orkillakilla said:
Well, I assume if our dad did it last time, then he should be able to do it again. I would call Verizon just to be sure.
Sent from my HTC Thunderbolt
Click to expand...
Click to collapse
That's also why I'm confused lol... I'll call tomorrow and see what they say.
As long as your father knows the security code set up on the account he should be able to do ANYTHING on the account, short of closing it. At least, that's the way it has been explained to me in the past.
Good luck!
Robert
Ugh as someone that actually works for them all you need to do is when you get to the counter, call your mom(or account holder) and have her give the rep the pasword or last four of social on the account.and then your good.
Sent from my ADR6400L using Tapatalk
I always go by myself even though I'm still on my parents plan. I just have the account information with me and it's never a problem.
Robertjm said:
As long as your father knows the security code set up on the account he should be able to do ANYTHING on the account, short of closing it. At least, that's the way it has been explained to me in the past.
Good luck!
Robert
Click to expand...
Click to collapse
Thanks, that sounds great!
oxidant11 said:
Ugh as someone that actually works for them all you need to do is when you get to the counter, call your mom(or account holder) and have her give the rep the pasword or last four of social on the account.and then your good.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Alright, will do! Thank god some Verizon rep's actually read these kinds of forums.
If you're trading with someone you don't have to go to a store.. your mom can activate the phone from home by calling it and providing the account info.
Sent from my ThunderBolt using XDA Premium App
joshnichols189 said:
If you're trading with someone you don't have to go to a store.. your mom can activate the phone from home by calling it and providing the account info.
Sent from my ThunderBolt using XDA Premium App
Click to expand...
Click to collapse
Yeah but I'm assuming he's doing it at the Verizon store so the person he's getting the phone from can't report the phone as stolen later on and have it deactivated.
Hey guys, so I've been to three AT&T stores, and called 611 multiple times trying to pre order this phone. I can't do it online because of my upgrade date, which is 10 days after the phone comes out. So I am stuck and can't pre order it.
Do you guys think that AT&T will have the phone in stock on launch day? It comes out on a Sunday and my local store opens at 11 on sunday. If i go there when they open I should be able to pick one up right?
I know there are many AT&T employees on here, so I am just wondering.
When I got my iphone 4, I was able to get it from AT&T on their launch day without having to pre order. I just walked in and they took my name down and had me come back in 3 hours when the phone arrived and I was able to get it.
I have doubts that this phone will sell as much as the iphone, so its a pretty safe bet that I can walk in and pick up the white version of the phone right? Or should I keep trying to call and pre order. The 2 day difference is no big deal for me, and I am worried about pre-ordering and having it get delayed, and actually getting the phone a week later.
Just call 611 and talk to orders and service and describe slowly everything , you can do it, I was in the same boat as you,
Sent from my HTC PH39100 using xda premium
Plus when you pre order it, you get that two extra days
Sent from my HTC PH39100 using xda premium
If you are due for the upgrade on the 29th, you're fine.
As long as you're in the same calendar month as your upgrade.
Just do it in a store and pre order there.
My upgrade date was the 29th of this month as well and I was able to go to the store and do the upgrade. Just hang in there...some of the stores are either unwilling or more likely...not aware of how to place the order itself.
But the issue of the upgrade not until the 29th is something that they all should know how to override (and will).
Good Luck!
geoldr said:
Hey guys, so I've been to three AT&T stores, and called 611 multiple times trying to pre order this phone. I can't do it online because of my upgrade date, which is 10 days after the phone comes out. So I am stuck and can't pre order it.
Do you guys think that AT&T will have the phone in stock on launch day? It comes out on a Sunday and my local store opens at 11 on sunday. If i go there when they open I should be able to pick one up right?
I know there are many AT&T employees on here, so I am just wondering.
When I got my iphone 4, I was able to get it from AT&T on their launch day without having to pre order. I just walked in and they took my name down and had me come back in 3 hours when the phone arrived and I was able to get it.
I have doubts that this phone will sell as much as the iphone, so its a pretty safe bet that I can walk in and pick up the white version of the phone right? Or should I keep trying to call and pre order. The 2 day difference is no big deal for me, and I am worried about pre-ordering and having it get delayed, and actually getting the phone a week later.
Click to expand...
Click to collapse
at corp stores, im pretty sure they let you upgrade if you are within 4 weeks from your upgrade date, the can override the upgrade date,so in your case you should be fine, not sure why they aren't letting you upgrade. btw my friend upgraded for 299, his eligibility was 14 days after.he did it online dho. but in any case im pretty sure you will be able tp pick up one on or after launch date,if not,therz always bestbuy.. best of luck!
The problem with the upgrade is getting it online. Its only letting me get it by adding a new line.
But like I said, I can't do it in the stores because I have been to three of the corporate stores in my area, and giving them the SKU numbers, they are still not able to pre order it because it is not in their systems.
Ive talked to two different people on 611 and they said the same thing. Its no problem to override the date, however, the phone is not in the system.
I will try calling in again today.
EDIT:
Just called 611.
Same thing, not in the system, cant do anything about it. He said he cant enter the SKU number, and that it only shows phones that ship now.
But he did try really hard to get me to upgrade my home TV and internet service.
This is some terrible customer service, if I didn't upgrade a line on my account 2 months ago, id be thinking of going to Verizon.
In the meantime I will just wait for release and hope they have it in stock.
They should have it at every corprate store , the numbers will nit be that much.
I'm not sure where you guys live, but I called the fourth AT&T store 30 miles away, and they also said its online only
Idk I guess the AT&T stores here are bad
geoldr said:
I'm not sure where you guys live, but I called the fourth AT&T store 30 miles away, and they also said its online only
Idk I guess the AT&T stores here are bad
Click to expand...
Click to collapse
I asked the day before pre-orders started and the AT&T employee told me that the best information is online and she had no idea what's a Galaxy Note
Dang . . . when I walked in the girl said "How can I help you today?"
"Yea, I'd like to do a preorder for an upgrade on one of my lines."
"Oh, ok, for the Note right? I can help you right over here."
CradleRob said:
My upgrade date was the 29th of this month as well and I was able to go to the store and do the upgrade. Just hang in there...some of the stores are either unwilling or more likely...not aware of how to place the order itself.
But the issue of the upgrade not until the 29th is something that they all should know how to override (and will).
Good Luck!
Click to expand...
Click to collapse
Actually they released an alert less than a week ago saying not to override any Feb 29th upgrades because it was a leap year system glitch. It is really supposed to be March 1st upgrade eligible. So unless you get a rep who doesn't pay attention and read notices, then you won't always get lucky and get an override.
- Dan
---------- Post added at 06:20 PM ---------- Previous post was at 06:18 PM ----------
LiquidArrogance said:
Dang . . . when I walked in the girl said "How can I help you today?"
"Yea, I'd like to do a preorder for an upgrade on one of my lines."
"Oh, ok, for the Note right? I can help you right over here."
Click to expand...
Click to collapse
It's prob just an assumption lol... The note is the only phone we can preorder right now, so it kinda makes it easy to assume.
firemedic1343 said:
I asked the day before pre-orders started and the AT&T employee told me that the best information is online and she had no idea what's a Galaxy Note
Click to expand...
Click to collapse
This is what they told me over the phone too that they've never heard of the note.
geoldr said:
This is what they told me over the phone too that they've never heard of the note.
Click to expand...
Click to collapse
Sad. They're required to learn about it. We've had information on it in our systems since late January I think.
Just when to my local Verizon store and they have note 2 in stock. Nice rep let me play with it. I notice multi windows options working. WiFi toggle missing from pull down notifications. Oh and the good part, Verizon logo on the button can be removed, it's just painted on the top, you can feel it was your fingernails.
Sent from my Galaxy Nexus using xda app-developers app
alexmishchuk said:
Just when to my local Verizon store and they have note 2 in stock. Nice rep let me play with it. I notice multi windows options working. WiFi toggle missing from pull down notifications. Oh and the good part, Verizon logo on the button can be removed, it's just painted on the top, you can feel it was your fingernails.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Mmm. This day is full of good news.
Sent from my Galaxy Nexus using xda app-developers app
Do they let you buy it and what state? Would prefer to buy it online to save on tax but WireFly price is higher than Verizon and Amazon doesn't carry it yet.
Verizon store in Portland Oregon, I told him I'll give him 300 dollars if you let me walk out of that door , he said price in computer is like 9999 dollars.
Sent from my Galaxy Nexus using xda app-developers app
I called my local store and asked if they would be getting them in this week. The girl said that they were only taking pre-orders on it, and then put me on hold for about 5 minutes, after which she told me that they were launching tomorrow (Wednesday). I then made an appointment at 10:30 to get mine! I asked if they already had them in stock and she then checked this and said that they had 3 on hand.
If all goes well, I will have mine at about 11:00 tomorrow, but I have this feeling that I will be disappointed at the last minute (something won't go right and I will end up walking out empty handed and pissed off).
Only 3???
I hope its tomorrow. I want it. Anyway to call CS or anything and see?
spiff72 said:
I called my local store and asked if they would be getting them in this week. The girl said that they were only taking pre-orders on it, and then put me on hold for about 5 minutes, after which she told me that they were launching tomorrow (Wednesday). I then made an appointment at 10:30 to get mine! I asked if they already had them in stock and she then checked this and said that they had 3 on hand.
If all goes well, I will have mine at about 11:00 tomorrow, but I have this feeling that I will be disappointed at the last minute (something won't go right and I will end up walking out empty handed and pissed off).
Click to expand...
Click to collapse
Crap already planned on playing bookie on Thursday, guess ill be stopping by Vz lunchtime tomorrow instead, eh what the hell ill take thurs off too and play with it.
computingwarren said:
Only 3???
I hope its tomorrow. I want it. Anyway to call CS or anything and see?
Click to expand...
Click to collapse
I am in a pretty small market here. I was concerned about the possibility that they wouldn't have many, so I was trying to get an early appointment on Thursday. I never expected that they would tell me that launch was on Wednesday. I honestly think they are mistaken, and that the they won't be able to activate the phone or something (or won't be able to sell it to me).
spiff72 said:
I am in a pretty small market here. I was concerned about the possibility that they wouldn't have many, so I was trying to get an early appointment on Thursday. I never expected that they would tell me that launch was on Wednesday. I honestly think they are mistaken, and that the they won't be able to activate the phone or something (or won't be able to sell it to me).
Click to expand...
Click to collapse
I'd think it will be possible to activate it. Reviewers etc already have a while ago, and I doubt they did anything special to only let them activate it, since they seem to always have pretty good control over when people get the phones anyways. You might get lucky.
Welp guess I'll be going by my VZW store in the morning
omgitswes said:
Welp guess I'll be going by my VZW store in the morning
Click to expand...
Click to collapse
Ditto. I think they've been plenty annoyed with me already asking when the launch date is and if they can reserve one for me (I can't pre-order and keep my Alltel phone online), so maybe they'll just shove one my way early. I called last morning and they said they were "getting them in" today. Whether or not they're available for purchase remains to be seen.
Update: They won't sell them today; going to have to wait until tomorrow.
Called a few stores n no store will sell them until tomorrow
Sent from my SCH-I535 using Tapatalk 2
xXJay_RXx said:
Called a few stores n no store will sell them until tomorrow
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Same with the stores near me
Sent from my SGH-I897 using XDA Premium App
Just went by and they said the same thing. Not available until tomorrow
30 minutes late to work for nothing lol
Link. said:
Ditto. I think they've been plenty annoyed with me already asking when the launch date is and if they can reserve one for me (I can't pre-order and keep my Alltel phone online), so maybe they'll just shove one my way early. I called last morning and they said they were "getting them in" today. Whether or not they're available for purchase remains to be seen.
Update: They won't sell them today; going to have to wait until tomorrow.
Click to expand...
Click to collapse
Yeah, I don't think they're allowed to sell today. Probably get in a lot of trouble if they did.
It would be nice if they would make an exception for long time customers....
Will they possibly let us check them out in person first? Do they wait until tonight/tomorrow to put out the display unit or could they already be out?
spiff72 said:
I am in a pretty small market here. I was concerned about the possibility that they wouldn't have many, so I was trying to get an early appointment on Thursday. I never expected that they would tell me that launch was on Wednesday. I honestly think they are mistaken, and that the they won't be able to activate the phone or something (or won't be able to sell it to me).
Click to expand...
Click to collapse
As I expected, I got shot down when I showed up for my appointment. They got the dates mixed up so I wasted 45 minutes of my day.
I set up another appointment for when they open at 10 am Thursday.
Sent from my Nexus 7 using Tapatalk 2
alexmishchuk said:
Just when to my local Verizon store and they have note 2 in stock. Nice rep let me play with it. I notice multi windows options working. WiFi toggle missing from pull down notifications. Oh and the good part, Verizon logo on the button can be removed, it's just painted on the top, you can feel it was your fingernails.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
What about this guy saying the button logo can't be removed? Who to believe?!?!?!
http://forum.xda-developers.com/showthread.php?t=2018603
SirVilhelm said:
What about this guy saying the button logo can't be removed? Who to believe?!?!?!
http://forum.xda-developers.com/showthread.php?t=2018603
Click to expand...
Click to collapse
He is correct , that feeling is etching not paint. Deep in here somewhere is a thread from a review who confirms its an etching and not paint.
So I had an airave take a dump on me. I called Sprint and got another one sent to me. I hooked the new one up and it wasn't connecting with the network. I called to troubleshoot and they said they'd send me another one. When I woke up in the morning everything was connected and working fine, so I sent back the old defective one and called to cancel the one they were going to send me. This was back in December and I thought everything was fine till about four weeks ago. Now they are trying to charge me $300 for not returning the one that is hooked up, working, and still in use. They have no record of the defective one being sent back. In so many words I told them they will have to suck the money from my cold dead limp penis. I'm about to drop a big chunk of change on three new phones and go pre paid if I can, otherwise I'll have to sign a contract with T-Mobile and still have to drop some cheese. I'm going to call the retentions department on Monday and see if I end up raging on Sprint for the last time. Just throwing it out there to see if anyone has any advice that I haven't thought of. Fyi ball of fire has been discussed, but not ruled out.
T.Y.I.A.
:beer::beer::beer::beer::beer::beer::beer::beer:
Wow lol.
Don't you have tracking info for the returned device? Why are they wanting you to pay $300 for the one that is hooked up? Were you paying the $5\mo charge before all of this happened? Had you paid the $99 for any of the devices at any point (the intiial fee some have to pay?)
incarceration said:
Wow lol.
Don't you have tracking info for the returned device? Why are they wanting you to pay $300 for the one that is hooked up? Were you paying the $5\mo charge before all of this happened? Had you paid the $99 for any of the devices at any point (the intiial fee some have to pay?)
Click to expand...
Click to collapse
I haven't ever been charged anything for the airave because it's been needed to be able to use their service.
It was months ago when I sent it back and don't even know where to begin with ups. At this point I don't even know which one they want money for. It was originally the one that was hooked up in my house until they found out I have it. Now they're wanting money for the one they say they haven't received. Should I file a claim with ups or would that not help at all since Sprint says there is no activity with the tracking number assigned to the return packaging. So if I dropped it off at ups and there hasn't been any activity connected with the tracking number one would think it's just sitting in the back room then.
Dude had the exact samething happen to me. I logged into sprint to pay my bill and noticed the hefty charge on there and called into customer service to see wtf. They told me the same that there was no record of the broken one being returned so they were going charge me. However, I *****ed and complained enuff that they did take the charge off my account.
MattC74 said:
Dude had the exact samething happen to me. I logged into sprint to pay my bill and noticed the hefty charge on there and called into customer service to see wtf. They told me the same that there was no record of the broken one being returned so they were going charge me. However, I *****ed and complained enuff that they did take the charge off my account.
Click to expand...
Click to collapse
Who did you talk to? What department? I'm calling retentions in the morning. Is that the department you went through? Did you have to talk about burning someone's house down or stuff about their mom? I've been dealing with this for months now and this is the last time I'm going to talk to them about this so I was wondering if there were and key words or phrases that I should use to optimize my results.
It was a person in billing. She told me that she would go ahead and remove the charge cause surely they had the old airave or it jus hadn't got updated in system yet. I guess I got lucky. I basically just *****ed how it wasn't my fault that they didn't receive it and I gave it to ups and had a receipt. Good luck man.and hope it works out for you.
Sent from my PG86100 using Tapatalk
MattC74 said:
It was a person in billing. She told me that she would go ahead and remove the charge cause surely they had the old airave or it jus hadn't got updated in system yet. I guess I got lucky. I basically just *****ed how it wasn't my fault that they didn't receive it and I gave it to ups and had a receipt. Good luck man.and hope it works out for you.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
Supposedly they have checked the warehouse twice and can't find it. It's probably already been fixed and sent out to their next victim.
Called retentions and I'm waiting to here back from them.
Haven't heard anything yet so they must be getting the lube ready
Uncle Lizard said:
Called retentions and I'm waiting to here back from them.
Haven't heard anything yet so they must be getting the lube ready
Click to expand...
Click to collapse
Just keep calling.
Sent from my PG86100 using Tapatalk
MattC74 said:
Just keep calling.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
They called me back, but I couldn't answer and when I called back they were closed. Have to wait till tomorrow to find out the verdict.
Well hope they get you squared away. Keep up posted.
Sent from my PG86100 using Tapatalk
I have to send the one I'm using back and wait for the charges to come off then call and tell them I have bad reception so I get a new one. These people suck. I'm going back to T-Mobile in June. At least I get to wait till they make the phone I want lol
On a positive note I won't be getting charged. Advice for everyone. Do not call customer service if you have problems! They know nothing and don't have authority to do anything. I'm calling retentions from now on if I have a problem. That number for anyone that cares to know is 855-848-3280. At least the guy I talked to know what's going on and how to fix it even if it was a round about way.
Uncle Lizard said:
On a positive note I won't be getting charged. Advice for everyone. Do not call customer service if you have problems! They know nothing and don't have authority to do anything. I'm calling retentions from now on if I have a problem. That number for anyone that cares to know is 855-848-3280. At least the guy I talked to know what's going on and how to fix it even if it was a round about way.
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Well glad it worked out
MattC74 said:
Well glad it worked out
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It's been going on since October I guess, but I didn't find out till December. What the hell are they doing over there?
Uncle Lizard said:
It's been going on since October I guess, but I didn't find out till December. What the hell are they doing over there?
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They were busy screwing everyone else over with missing airave charges lol
http://www.tmonews.com/2014/10/t-mo...s-with-bespoke-5-wearable-rate-plan-on-nov-9/
I may just have to check this out... $5 a month! Not bad
I called them this morning...
I am already with T-mobile and called them this morning with a load of questions.
Their call centers were briefed on the Gear S just yesterday. As far as they know, the Gear S can not be pre-ordered, as it is considered an accessory. I did register to purchase, though, but did not receive a confirmation of any kind. The call centers are very new to the product and training is still ongoing, so if you reach out, take what they say with a grain of salt.
Even if they don't know all the details just yet, I would rather it is announced with a date as opposed to waiting around another week for their staff to be trained properly
I really want this watch and that rate plan is a good deal. Now the only thing left is the gear vr.
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bennie joe said:
I am already with T-mobile and called them this morning with a load of questions.
Their call centers were briefed on the Gear S just yesterday. As far as they know, the Gear S can not be pre-ordered, as it is considered an accessory. I did register to purchase, though, but did not receive a confirmation of any kind. The call centers are very new to the product and training is still ongoing, so if you reach out, take what they say with a grain of salt.
Even if they don't know all the details just yet, I would rather it is announced with a date as opposed to waiting around another week for their staff to be trained properly
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Agreed same thing the other carriers have said about the accessory part but last I checked we are not paying a data plan to listen to our music via bluetooth headphones which are true accessories. This gear S is a mini phone with a mini plan.
T-mobile plan to have it available Nov 9th not sure what the offical launch days are with t-mobile but it doesn't sound like they are Sunday so indeed they don't really care about this launch
http://newsroom.t-mobile.com/news/get-your-gear-s-on-this-holiday-season-at-the-un-carrier.htm
Yeah, I went down to the T-Mobile store and asked to get a call as soon as it came in! They look awesome!
I am very interested in buying this thing (two of them actually) wondering if anyone has asked or knows: Will it get it's own number or can they link it to your current number? I just don't think it'll be real useful to txt and call with a diff number than your phone. Also, anybody have any idea if this will work with note 2 (wife still using N2). Thanks!
hd2Raz said:
I am very interested in buying this thing (two of them actually) wondering if anyone has asked or knows: Will it get it's own number or can they link it to your current number? I just don't think it'll be real useful to txt and call with a diff number than your phone. Also, anybody have any idea if this will work with note 2 (wife still using N2). Thanks
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Yes it works on Samsung galaxy S3 and up. If you have T-mobile/AT&T you can use your number from the phone. You forward your calls when you want to leave the phone at home
Which one are YOU getting...? Black or white?
dugryce said:
Which one are YOU getting...? Black or white?
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I got black white looks like it will dirty fast. Might get blue when it becomes available
T-Mo Gear S
Got mine today!
FYI. Not many T-Mobile employees are knowledgeable on the accessory rollouts. (Prepare to know more than them)
I went into a T-mo store today to inquire about the Nov. 9th release, and see if it was possible to get it early. The rep didn't know anything about it, nor did his manager. After some insistence from me, they checked the T-Mo community & confirmed my info, but still didn't know when they would get it. All they said was "we don't get deliveries on Sundays, we'll call you Monday if we get some in". Frustrated, but not defeated, I went home did a little more research, called another T-mo location. Not only did they know what I was talking about, they had it in stock & would sell it to me today. 15 minutes later...Got it!!!
If at first you don't succeed... :good:
TheMatic said:
Got mine today!
FYI. Not many T-Mobile employees are knowledgeable on the accessory rollouts. (Prepare to know more than them)
I went into a T-mo store today to inquire about the Nov. 9th release, and see if it was possible to get it early. The rep didn't know anything about it, nor did his manager. After some insistence from me, they checked the T-Mo community & confirmed my info, but still didn't know when they would get it. All they said was "we don't get deliveries on Sundays, we'll call you Monday if we get some in". Frustrated, but not defeated, I went home did a little more research, called another T-mo location. Not only did they know what I was talking about, they had it in stock & would sell it to me today. 15 minutes later...Got it!!!
If at first you don't succeed... :good:
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:good::highfive: welcome aboard. So did you tye it to the 5$ plan? or buy it outright I see you have t-mobile
Uniquebarbee said:
:good::highfive: welcome aboard. So did you tye it to the 5$ plan? or buy it outright I see you have t-mobile
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Bought it & tied it to the $5 plan. They REALLY tried to get me to go with the $15\mo. plan, almost making it seem mandatory. ($15 plan includes insurance)
"I don't need no stinkin' insurance!!!"
TheMatic
TheMatic said:
Bought it & tied it to the $5 plan. They REALLY tried to get me to go with the $15\mo. plan, almost making it seem mandatory. ($15 plan includes insurance)
"I don't need no stinkin' insurance!!!"
TheMatic
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Can you clarify the question asked? Do we need a previous T-Mobile plan? Online it only lets us chose $5 plan if we have already a Simply Choice line with T-Mobile. And only option is $15 a month plan if no T-Mobile. Are you saying if we go to store we can get the $5 plan even without another Simply Choice line?
Just got one from my local tmobile store.
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TheMatic said:
Got mine today!
FYI. Not many T-Mobile employees are knowledgeable on the accessory rollouts. (Prepare to know more than them)
I went into a T-mo store today to inquire about the Nov. 9th release, and see if it was possible to get it early. The rep didn't know anything about it, nor did his manager. After some insistence from me, they checked the T-Mo community & confirmed my info, but still didn't know when they would get it. All they said was "we don't get deliveries on Sundays, we'll call you Monday if we get some in". Frustrated, but not defeated, I went home did a little more research, called another T-mo location. Not only did they know what I was talking about, they had it in stock & would sell it to me today. 15 minutes later...Got it!!!
If at first you don't succeed... :good:
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:good::highfive: welcome aboard
scoobrel said:
Just got one from my local tmobile store.
Sent from my SM-N910T using XDA Free mobile app
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Every T-mobile store here in Milwaukee said they didn't have it. There was one that said they might get a shipment sometime during this week.
TheMatic said:
Bought it & tied it to the $5 plan. They REALLY tried to get me to go with the $15\mo. plan, almost making it seem mandatory. ($15 plan includes insurance)
"I don't need no stinkin' insurance!!!"
TheMatic
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Good job No deal Howie:good:
---------- Post added at 07:03 PM ---------- Previous post was at 07:02 PM ----------
daddyd302 said:
Every T-mobile store here in Milwaukee said they didn't have it. There was one that said they might get a shipment sometime during this week.
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they are liers try to walk in the store maybe they may sell to you after all it is "The Launch day for T-mo" maybe ups /fedex showed up by now
daddyd302 said:
Every T-mobile store here in Milwaukee said they didn't have it. There was one that said they might get a shipment sometime during this week.
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I got it in freeport NY.
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gTen said:
Can you clarify the question asked? Do we need a previous T-Mobile plan? Online it only lets us chose $5 plan if we have already a Simply Choice line with T-Mobile. And only option is $15 a month plan if no T-Mobile. Are you saying if we go to store we can get the $5 plan even without another Simply Choice line?
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I believe I answered the original question quite clearly. I'll give yours a try though...
Disclaimer:
I can only speak of my experience & the questions that I brought up\answers received.
I am already a T-Mobile account holder (Simple Choice Plan). I'd read about the $5/mo. plan online, and when the rep in the store said $15/mo., I was slightly confused. (then came the questions)
The rep seemed confused and was really pushing the $15 plan as if that was the only option, after a lot of back & forth, he admitted that I didn't have to get that plan if buying the watch outright. (I didn't have to get any plan)
They said it's like setting up another line. The watch will even has its own phone number. (more than likely works by "re-routing" calls to your "phone's" number when applicable & vice-versa)
To the best of my knowledge;
If you ARE currently a "T-Mobiler", and you buy it outright, and don't want the "standalone" mobile network features, you don't need to select a plan at all.
If you ARE currently a "T-Mobiler", and you buy it outright, and want the "standalone" mobile network features, you select the $5 plan.(what I did)
If you ARE currently a "T-Mobiler", and you choose the "payment plan" option, you must select the $15 option. (payment plan devices MUST be insured, like the JUMP program)
If you are NOT a "T-Mobiler", and you buy it outright, but want the "standalone" mobile networkfeatures of the watch (not just the "watch -> phone Bluetooth connection" option), you have to get the $15 plan.
**After purchasing the watch, you have up to 14 days to add the "protection plan" to it. ($10/mo I guess)
I can't tell you much about "non" account holder info, as I am a "T-Mobiler".
Hope that helps.
scoobrel said:
Just got one from my local tmobile store.
Sent from my SM-N910T using XDA Free mobile app
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:good::highfive: welcome aboard