Today at work my G Note fell, it is in a case and its on carpet. The phone fell from my desk thats no more than 3ft high, it has no crack or scratch or anything. The phone was on whe it fell...when i picked it up it was off. So i turned it back on and the phone wouldn't come back on, I pulled the battery out waited a couple of seconds, BTW the battery was 91%, put it back in and still no go. I plugged the power usb into the phone and on the wall and still no power. not even the lights come on at the bottom. ive tried everthing i can think of, Ive been looking around the web and saw it might be a loose ribbon, i opened up the phone and nothing is loose atleast that i can tell. Is there anyone out there that can help me? I mean really small drop on carpet and the phone messes up on me? any help is appreciated. :crying:
Update:Well since i got no feedback, I decided to call AT&T through a friends acct and do a warranty claim. Im getting a new one in the mail here in 4 days. Changed from the black one to the white one. Their conclusion was a dead mother-board.
So ive been using JMT since the v8 and ive never had a problem before. One night i decided to get the X1 and everything seemed to well..the next day i was chargin my phone and i noticed that the phone was off, the chargitng icon was not showing.
I turned to phone on and it would go halfway the splash screen and then it would go black.. then it would start vibrating the way it vibrates when u turn the phone on and it just does that. I tried doing a battery pull but everything that i put in the battery the phone turns on automaticly.
Ive tried going to recovery but it just wont go in. PC doesnt detect the phone and it looks like theres a 5 second gap before the phone does the same hthing over and over.
I dont know what to do because the phone doesnt let me do anything.No recovery,no nothing.
could somebody help me please?
what can i do!? any other ways to totally erase the whole phone! even if i have to fry the motherboard so i could get a replacement lol! but i dont want to do that tho that would be my last solution
it looks like you may need a jtag to fix the phone, it seems that the X1 may have bricked your phone.
Ok so my little brother was playing with my phone yesterday, and I believe he put it in his mouth and the charging port was in aswell, and it got a little wet. I dried it with a towel not knowing that it had gone isnide and the phone seemed to be working perfectly. I few mins later I was making a skype call, and out of a sudden the screen started flickering and just sit down. I though it was the sensors picking up something, but i Put my fingers over them and could still see that the screen was off. But the call carried on and the phone was still on, it was just the screen which was wet. So i decided to take the battery out, and when I took the back cover off, i found out that it was all wet. I de assembled my phone cried it all even the screen connecter and no internal damage had been caused from my perspective. I cleaned the motherboard battery everything. There was no signs of water on the inside it was only on the back cover. I still dont understand why it wont turn on, it never had any impact it just got wet and I cant see and signs of it inside the actual phone. I also cant get into recovery or download mode. PLEASE reply ASAP thanks guys
Water damage is death to smartphones, your motherboard is probably blown.
Try placing it inside a ziplocked bag of rice in a warm place for a day, but it's probably too late.
naboula2121 said:
Ok so my little brother was playing with my phone yesterday, and I believe he put it in his mouth and the charging port was in aswell, and it got a little wet. I dried it with a towel not knowing that it had gone isnide and the phone seemed to be working perfectly. I few mins later I was making a skype call, and out of a sudden the screen started flickering and just sit down. I though it was the sensors picking up something, but i Put my fingers over them and could still see that the screen was off. But the call carried on and the phone was still on, it was just the screen which was wet. So i decided to take the battery out, and when I took the back cover off, i found out that it was all wet. I de assembled my phone cried it all even the screen connecter and no internal damage had been caused from my perspective. I cleaned the motherboard battery everything. There was no signs of water on the inside it was only on the back cover. I still dont understand why it wont turn on, it never had any impact it just got wet and I cant see and signs of it inside the actual phone. I also cant get into recovery or download mode. PLEASE reply ASAP thanks guys
Click to expand...
Click to collapse
If you can't get into download mode try a usb jig (very cheap off ebay) if then you can get into download mode flash a stock firmware if problem is still their then it is a hardware problem. Sounds like some water damage somewhere (maynot be visible) but usb jig is worth a try
Hi, my little neice has a Y6 and she left it outside in the rain (I know ?)
When you start it up, it starts up and then straight the way says powering down, and goes off. I figured the battery is probably ruined, but I've had it in recovery for ages and reset it and it stayed on without a problem so I thought maybe there's some hope lol. her dad already tried taking it apart and drying it out apparently.
appreciate any help x
Hi! So yesterday, I was charging my phone at the office using an AUKEY fast charger. All of a sudden, the screen blacked out. It hasn't turned back on ever since and won't charge anymore. Tried the following troubleshooting steps to no avail:
1. Pressed the power button.
2. Did hard reset (power + volume up).
3. Tried a different charger (original Xperia 1 charger that came with the box and another USB type C charger from my XZ Premium)
4. Tried software repair through Xperia Companion.
At this point, am I SOL? I was hoping to avoid sending this to the Sony Repair Center as I know it would take a long time to get it back.
Any help would be much appreciated.
UPDATE: After more than a week, I tried charging it again using the original charger, and it magically began charging again. At which point I have decided that I can't afford to have this issue again so I returned it back to the seller. I have now moved on from the Xperia brand and have since switched to Oneplus 7 Pro.
Same here. No solution so far. I think I'll have to take it to the Sony Service Center. Fortunately I still have my Xz Premium so I don't have to live without Sony but of course, it's annoying me à bit that I paid xxx euros for a Premium phone and the screen suddenly goes black and goodbye.
Use the official charger it will fix the issue
tonev said:
Use the official charger it will fix the issue
Click to expand...
Click to collapse
What makes you think the original charger will fix the problem
Any solutions for this?
Out of nothing phone is just dead. It is charging etc.
Phone is booting after 1 second lockscreen screen turns black.
couple weeks ago i had a strange observation while the phone was charging.
i'm using a noname normla charger (no fast charge)...after couple minutes the phone just restarted...i don't no why but this never happened befor.
but i'm still on Android Pie
Mine just happened today. Not charging and turning on. Maybe it was the latest software update?
Efe64 said:
Any solutions for this?
Out of nothing phone is just dead. It is charging etc.
Phone is booting after 1 second lockscreen screen turns black.
Click to expand...
Click to collapse
I encountered similar problem today. I was using the phone and then all of a sudden screen turns off and doesn't turn back on.
Naturally I tried to restart the phone, but once the Sony and Android logos disappear and it reaches the pin code screen, the screen shuts off.
It seems the phone it self was working as it still showed up on my Xperia XZP wifi hotspot list prior the first reboot. Also what seemed really odd was that the phone made some really weird noises near the camera area, like a failing HDD would do.
For context I was using the phone in a heavy rain before but I charged it yet.
Update: Phone started up again after leaving it alone for few hours.
Lawliet918 said:
Hi! So yesterday, I was charging my phone at the office using an AUKEY fast charger. All of a sudden, the screen blacked out. It hasn't turned back on ever since and won't charge anymore. Tried the following troubleshooting steps to no avail:
1. Pressed the power button.
2. Did hard reset (power + volume up).
3. Tried a different charger (original Xperia 1 charger that came with the box and another USB type C charger from my XZ Premium)
4. Tried software repair through Xperia Companion.
At this point, am I SOL? I was hoping to avoid sending this to the Sony Repair Center as I know it would take a long time to get it back.
Any help would be much appreciated.
UPDATE: After more than a week, I tried charging it again using the original charger, and it magically began charging again. At which point I have decided that I can't afford to have this issue again so I returned it back to the seller. I have now moved on from the Xperia brand and have since switched to Oneplus 7 Pro.
Click to expand...
Click to collapse
So how's the OP 7 Pro compare to Xperia I? Other than this issue.
-Meddo- said:
Update: Phone started up again after leaving it alone for few hours.
Click to expand...
Click to collapse
Update 2: The phone still gives has the problem. It worked fine most of the day after turning it on, but today morning the screen blacked out again.
I was listening some music while it happened and the music kept playing, meaning the phone itself is totally awake, but the screen cant be turned on.
The phone can be woken up for short burst of time, lasting from 1-3 minutes, or it can also be fine until the problem arises again. I try to copy all my files to PC and remove all of my 2FA stuff from phone and try to repairing the software. If that doesn't help I return the phone to store, bought it last August.
sad to read....so far i did't run into that bug so far :fingers-crossed:
just updated from Pie to Android 10 two days ago (4 updates in a row 0_o)....phone works normal so far
-Meddo- said:
Update 2: The phone still gives has the problem. It worked fine most of the day after turning it on, but today morning the screen blacked out again.
I was listening some music while it happened and the music kept playing, meaning the phone itself is totally awake, but the screen cant be turned on.
The phone can be woken up for short burst of time, lasting from 1-3 minutes, or it can also be fine until the problem arises again. I try to copy all my files to PC and remove all of my 2FA stuff from phone and try to repairing the software. If that doesn't help I return the phone to store, bought it last August.
Click to expand...
Click to collapse
Update 3: So I avoided going through the software repair ritual myself, because even though I am a hard on Sony fan probably til day I die, the damn phone is a disappointment compared to my last XZ Premium. Except the screen and rumble engine, these are better.
But I digress. I just thought that this phone isn't worth my time and just took it straight to shop I bought it from next day. So after two weeks I got my Xperia 1 back, fully working again and with a replaced the motherboard. And all that free of charge. So I advice OP to take that Xperia 1 unit back to Sony if they haven't done it yet.
-Meddo- said:
I encountered similar problem today. I was using the phone and then all of a sudden screen turns off and doesn't turn back on.
Naturally I tried to restart the phone, but once the Sony and Android logos disappear and it reaches the pin code screen, the screen shuts off.
It seems the phone it self was working as it still showed up on my Xperia XZP wifi hotspot list prior the first reboot. Also what seemed really odd was that the phone made some really weird noises near the camera area, like a failing HDD would do.
For context I was using the phone in a heavy rain before but I charged it yet.
Update: Phone started up again after leaving it alone for few hours.
Click to expand...
Click to collapse
Day later it turned on. Maybe a small water damage?
Weird...
Efe64 said:
Day later it turned on. Maybe a small water damage?
Weird...
Click to expand...
Click to collapse
Well it turned on later on the same day I first encountered the issue. Next day I could not get further than pin screen and it shut screen off.
But I wouldn't cross out water damage, it rained hard on that day so I was soaking wet when I got home. But I doubt my phone provider would have handled it so seamlessly if it were a water damage case.
-Meddo- said:
Well it turned on later on the same day I first encountered the issue. Next day I could not get further than pin screen and it shut screen off.
But I wouldn't cross out water damage, it rained hard on that day so I was soaking wet when I got home. But I doubt my phone provider would have handled it so seamlessly if it were a water damage case.
Click to expand...
Click to collapse
It must be. I'm washing my phone sometimes. After the blackdead I checked the simcard holder for dirt and things.
And indeed it was little bit dirty(white things). Cleaned it up and it's ok now.
Another one here with a suddenly dead xperia 1.
Long Sony fan too, but im really disappointed. The only thing i could think is i used to wash my phone with a little soap, but when phone died was hours after i wash it, and i been doing the same for months.
Im starting to think is due to bad quality of the motherboard, and not water damage. I checked sim tray and no sign of water, water indicator sticker is intact (white).
Is suspicious, lately suddenly more people seem to report this sudden death, its a bad software update? Planned obsolescence? Don't know but it's weird.
Im so disappointed with the brand right now, that already ordered a Samsung phone. Maybe in some years, Xperia will be more reliable. Having such an expensive phone dying a couple of months after 1 year of use is unacceptable.